Senior Business Analyst - Service Management Consultant

Senior Business Analyst
2-3 Months+
Contract
£300 Inside IR35

We are seeking an experienced BA to complete an end to end review of our current approach to service management across the Services Directorate against industry best practice. At present Service Management roles have a focus on Operations Management with some emphasis on IT Service Management, as part of a restructuring exercise we want to ensure that the decisions made in the Services directorate and the responsibilities of Service Management roles align with best practice.

In the role you will undertake an assessment of our current approach to service management across the Services Directorate against industry best practice, including consideration of how this interfaces with Enterprise Service Management across the organisation and develop a future service management framework together with implementation recommendations aimed at strengthening delivery, building on our existing strengths and addressing weaknesses. This will include clear definition of roles and responsibilities and resource requirements.

Essential:

• Extensive Service Management and delivery experience.
• Hands-on across several Service Management disciplines.
• Experience of delivering Service Transformation.
• Experience of process implementation and improvement.
• Ability to manage stakeholders at all levels.

For more information contact Scott on or