Job Description
A leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L'Oreal and General Mills. Using their daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average.
News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust the company as a source of data for their stories. With $20 million in new capital raised in 2020, they're ready to take their company to new heights and revolutionize eCommerce in the process.
About the Role:
As an Account Manager you will be responsible for supporting a Senior Account Manager in developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in their Maidenhead office.
As the face of the business, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of their network across the customer's organisation. The role will involve working alongside the Senior Account manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients' evolving business needs.
The role is the pivotal interface between our customers and service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management.
About You:
Ideally you will have some experience of working with targets in an FMCG and / or technology based sales environment. Working in a fast paced company you will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment.
Ability to manage client engagement from the point of implementation is critical and will include working effectively with internal stakeholders such as Senior Account Management, Customer Support, Marketing and Insights to ensure we offer solutions which deliver against clients' needs.
Key Responsibilities:
Ensuring client portfolio gets ROI from the service leading to satisfaction and uncontested renewals
Lead, Go to contact for a portfolio of branded accounts and aligned internal teams
Developing a high level of expertise of the company's industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer's business issues
Driving usage of the service across client organisation
Building relationships and networks across a portfolio of customers, upselling new features where appropriate
Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution's benefits/capabilities
Preparing and managing your customer portfolio in SalesForce
Qualified candidates will possess:
Preference for a degree in a business/marketing related field and some previous sales or account management experience with a proven track record
2+ years of customer account management experience
Must demonstrate excellent communication (written and oral) and active listening skills
Must speak and write in English fluently
In addition, the following will be an advantage:
Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired
Knowledge of other European languages would be useful; German, French, Spanish
Experience of working with Salesforce CRM
Compensation:
The company hires only the best and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. They want their employees to have an opportunity to share in the financial success that results from their dedication to service excellence, high-quality deliverables and an unparalleled client experience.
A competitive base salary
Attractive bonus scheme
Employee Healthcare Plan (option to add additional family members)
Dental care plan
Eye care scheme
24-hour online GP service
Company pension scheme
Cycle to work scheme
25 days holiday plus bank holidays
Gym membership at 50% off
Frequent social events
Employee referral program
Personal employee development plan
Profitero Hero scheme
Flexible working hours
Sounds interesting? Click APPLY to send your CV for immediate consideration.
Candidates with previous experience or job titles including; Software Sales Executive, Sales Executive, Inside Sales Executive, Business Development Manager, Inside Sales Representative, Account Manager, Telesales Executive, Business Development Executive, Saas Sales Executives, Software Account Manager may also be considered for this role.
The company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. The company recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
IND123
News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust the company as a source of data for their stories. With $20 million in new capital raised in 2020, they're ready to take their company to new heights and revolutionize eCommerce in the process.
About the Role:
As an Account Manager you will be responsible for supporting a Senior Account Manager in developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in their Maidenhead office.
As the face of the business, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of their network across the customer's organisation. The role will involve working alongside the Senior Account manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients' evolving business needs.
The role is the pivotal interface between our customers and service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management.
About You:
Ideally you will have some experience of working with targets in an FMCG and / or technology based sales environment. Working in a fast paced company you will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment.
Ability to manage client engagement from the point of implementation is critical and will include working effectively with internal stakeholders such as Senior Account Management, Customer Support, Marketing and Insights to ensure we offer solutions which deliver against clients' needs.
Key Responsibilities:
Ensuring client portfolio gets ROI from the service leading to satisfaction and uncontested renewals
Lead, Go to contact for a portfolio of branded accounts and aligned internal teams
Developing a high level of expertise of the company's industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer's business issues
Driving usage of the service across client organisation
Building relationships and networks across a portfolio of customers, upselling new features where appropriate
Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution's benefits/capabilities
Preparing and managing your customer portfolio in SalesForce
Qualified candidates will possess:
Preference for a degree in a business/marketing related field and some previous sales or account management experience with a proven track record
2+ years of customer account management experience
Must demonstrate excellent communication (written and oral) and active listening skills
Must speak and write in English fluently
In addition, the following will be an advantage:
Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired
Knowledge of other European languages would be useful; German, French, Spanish
Experience of working with Salesforce CRM
Compensation:
The company hires only the best and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. They want their employees to have an opportunity to share in the financial success that results from their dedication to service excellence, high-quality deliverables and an unparalleled client experience.
A competitive base salary
Attractive bonus scheme
Employee Healthcare Plan (option to add additional family members)
Dental care plan
Eye care scheme
24-hour online GP service
Company pension scheme
Cycle to work scheme
25 days holiday plus bank holidays
Gym membership at 50% off
Frequent social events
Employee referral program
Personal employee development plan
Profitero Hero scheme
Flexible working hours
Sounds interesting? Click APPLY to send your CV for immediate consideration.
Candidates with previous experience or job titles including; Software Sales Executive, Sales Executive, Inside Sales Executive, Business Development Manager, Inside Sales Representative, Account Manager, Telesales Executive, Business Development Executive, Saas Sales Executives, Software Account Manager may also be considered for this role.
The company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. The company recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
IND123
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