Job Description
Role: Change Manager
Location: London, UK
Duration: 6 months, until 01/07/2022
Rate: £400-500 per day, Inside IR35
This role is for Our Client, One of the biggest broadcasting corporations.
Purpose of the role
The role of the Change Manager will be to work with the HR Self-Service project team and the Client's HR team to ensure that the new system and ways of working are successfully implemented across the business. They will design and implement a comprehensive change plan, and deliver a coherent and consistent approach to communication across all activity. They will also work to identify and manage interdependencies with other projects and change activity happening concurrently across the HR space.
Accountabilities
Vision and Direction
Change lead for our Client's company on the Self-Service project, and other projects as appropriate.
Engaging a range of stakeholders to understand change impacts and business readiness to adopt planned changes and realise benefits.
Leads strategic planning, implementation of change activities and resolves escalated issues
Takes a strategic view across a number of Studios projects and concerns, identifying and understanding interdependencies with and impacts on other projects and change programmes such as the below, ensuring change is delivered as coherently as possible.
Change Management Design
Design and plan the change management (CM) interventions required to successfully embed the change.
Change impact assessment against the intended TOM/blueprint completion.
Stakeholder/target audience identification, mapping and communications planning eg core programme messages linked to benefits.
Develop the CM strategy and identify requirements, roles and responsibilities, and manage change team (SMEs).
Implement, monitor and report progress on the Change Plan and identify and escalate risks and issues to the Head of HR Operations and the People Leadership Team Planning and Risk Management In line with the programme, plan change interventions and prepare for delivery of the change - ensuring a benefits and people focus throughout and bringing stakeholders along.
Lead the implementation of key plans and monitor progress against success criteria. Plans may include change management, engagement, communications and benefits plans, benefits profiles and training plans.
Lead and manage stakeholder engagement and communications, set up advocacy and mobilise 'change agents'. Stakeholders will include HR, Resourcing & Talent, SEC and GLG, Team Managers, staff, IT, the HRSC and Manager Advice.
With support from SMEs, design and deliver learning and development requirements eg needs-based analysis, learning/training plans and materials. Implementation Support the business to be ready to accept change, utilise new capability, ensure the successful delivery and embed change into the business.
Ensure ongoing stakeholder management, support communication initiatives and leaders to role-model change, identifying and helping address any resistance.
Develop and deliver relevant assessments, plans, processes and materials to enable change ie business readiness assessment, change sustainability plans, new processes, training, benefits realisation plans and tracking. Handover Enable the smooth handover of plans and capability, support the transition into business as usual (BAU) and move towards continuous improvement.
May include implementing sustainability plans, monitoring adoption, reporting on change effectiveness and measuring, analysing and responding to performance metrics.
Conduct lessons learned/after action reviews relating to change effectiveness, and celebrate success.
Knowledge, skills, training and experience
Essential
Relevant qualification, eg one of Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; APMG - Change Management; Prosci ADKAR Model or equivalent.
Experience managing and implementing change via transformational change programmes.
Good understanding and demonstrable approach to benefits management - from strategy to realisation.
In-depth working knowledge of the ideas and concepts that underpin change management and able to advise on 'good practice approach' to business change.
Experience in stakeholder management on complex/sensitive programmes and at senior levels.
Credibility and impact with senior leaders; an ability to use influence to gain buy-in, enabling change to happen through others.
Experience facilitating and monitoring change; able to deal with complexity and ambiguity in a pressured environment; and can adapt to changes in business focus.
Good at problem-solving, able to identify opportunities and propose recommendations.
Strong interpersonal and communication (including presentation) skills and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts.
Strong project management and organisational skills, and an awareness of the project/programme context and discipline. Fully proficient at planning, risk and dependency-management.
Able to identify both the overt and covert organisation culture and its influence on the change. Desirable
Experience leading change programmes relating to HR systems
An appreciation of changing technology and working practices across the broadcasting media industry.
