Job Description
We have an exciting new opportunity to join our Loss Adjuster team on a full-time permanent basis. We have various positions available covering many geographic areas: Based from home covering inner and outer London
*What we are looking for: *
We want someone with excellent communication skills who can deliver a high-quality service to our customers and brokers and build positive relationships. To do this the successful candidate will have previous experience either from a Claims Inspector, Loss Adjuster or construction background. You will also hold a valid driving licence to ensure you can conduct visits with our customers.
Some of the skills and experience we are looking for are:
* Previous experience in home/commercial claims within the UK insurance industry is essential
* CERT CILA/CII qualified is desirable
* Able to demonstrate technical expertise in relation to some of the following: Construction, Flood/Fire damage
* Ability to utilise digital evidence to facilitate claim settlements
* Ability to work with limited direct supervision and actively handle own case load
* Ability to understand problems and find solutions
*What you will be doing*:
In this role you will be handling Home, SME & Commercial claims by reviewing digital & physical evidence along with much more such as:
* Carrying out field customer visits where additional support is required, including vulnerable customers and other ad-hoc visits
* Complete desk-based supplier audits to ensure quality of workmanship and accurate invoicing is adhered too
* Resource DLG Surge Support Vehicle (CHARLIE) and support PR opportunities identified by Press Office in connection with Surge Events and DLG response where insured properties have been impacted
* Support our Disaster Restoration and Recovery teams to validate all claims which require a field visit to ensure indemnity cost control and to support the Customer journey
* You will also support our desk based and claims teams by carrying out investigations where a site visit is required
* Deliver high levels of Customer service resulting in class leading Net Promotor Scores
*What we'll give you: *
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits crafted to suit you as and when you need them:
* Salary. We will offer a competitive salary between £38,000-£48,000 per year
* Company Car
* Annual Bonus Scheme
* Pension. We believe saving for the future's important, so you'll benefit from auto-enrolment and a generous contribution from us (we'll pay the equivalent of 9% of your base salary into your pension). You can also make additional contributions through our pension plan as it's been designed to make saving for your retirement as flexible as possible.
* Generous holidays. There's a minimum of 25 days holiday a year as well as the opportunity to buy/sell up to 5 days per year
* 50% off home, motor and pet insurance
* Free travel insurance
* Free Green Flag breakdown cover
* Discounts, cash back and offers
* Support for further qualifications. We can support you through qualifications such as BDMA Ins and the renewal of any professional qualifications
* Plus much more…
Working hours:
35 hours a week, 1 in 5 weekends (9-2pm Saturday)
Reference ID: R-11404
Job Types: Full-time, Permanent
Salary: £38,000.00-£48,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company car
* Company pension
* Employee discount
* Life insurance
* Referral programme
* Sick pay
* Store discounts
*What we are looking for: *
We want someone with excellent communication skills who can deliver a high-quality service to our customers and brokers and build positive relationships. To do this the successful candidate will have previous experience either from a Claims Inspector, Loss Adjuster or construction background. You will also hold a valid driving licence to ensure you can conduct visits with our customers.
Some of the skills and experience we are looking for are:
* Previous experience in home/commercial claims within the UK insurance industry is essential
* CERT CILA/CII qualified is desirable
* Able to demonstrate technical expertise in relation to some of the following: Construction, Flood/Fire damage
* Ability to utilise digital evidence to facilitate claim settlements
* Ability to work with limited direct supervision and actively handle own case load
* Ability to understand problems and find solutions
*What you will be doing*:
In this role you will be handling Home, SME & Commercial claims by reviewing digital & physical evidence along with much more such as:
* Carrying out field customer visits where additional support is required, including vulnerable customers and other ad-hoc visits
* Complete desk-based supplier audits to ensure quality of workmanship and accurate invoicing is adhered too
* Resource DLG Surge Support Vehicle (CHARLIE) and support PR opportunities identified by Press Office in connection with Surge Events and DLG response where insured properties have been impacted
* Support our Disaster Restoration and Recovery teams to validate all claims which require a field visit to ensure indemnity cost control and to support the Customer journey
* You will also support our desk based and claims teams by carrying out investigations where a site visit is required
* Deliver high levels of Customer service resulting in class leading Net Promotor Scores
*What we'll give you: *
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits crafted to suit you as and when you need them:
* Salary. We will offer a competitive salary between £38,000-£48,000 per year
* Company Car
* Annual Bonus Scheme
* Pension. We believe saving for the future's important, so you'll benefit from auto-enrolment and a generous contribution from us (we'll pay the equivalent of 9% of your base salary into your pension). You can also make additional contributions through our pension plan as it's been designed to make saving for your retirement as flexible as possible.
* Generous holidays. There's a minimum of 25 days holiday a year as well as the opportunity to buy/sell up to 5 days per year
* 50% off home, motor and pet insurance
* Free travel insurance
* Free Green Flag breakdown cover
* Discounts, cash back and offers
* Support for further qualifications. We can support you through qualifications such as BDMA Ins and the renewal of any professional qualifications
* Plus much more…
Working hours:
35 hours a week, 1 in 5 weekends (9-2pm Saturday)
Reference ID: R-11404
Job Types: Full-time, Permanent
Salary: £38,000.00-£48,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company car
* Company pension
* Employee discount
* Life insurance
* Referral programme
* Sick pay
* Store discounts
About Direct Line Group