Job Description
Company Description
At Mitie, you will be working for the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.
Job objectives and responsibilities
We are looking for Receptionist - Admin role to work for our corporate client BMW on behalf of Signature.
The role will be to deliver an exceptional customer experience for all internal and external customers ensuring that all activity delivered is of the highest standard.
If you have worked in a role where you have been in face to face customer service position, this could be the opportunity to work within a corporate setting for a prestigious brand.
Main duties:
- To be an ambassador of BMW and Signature
- Ensuring you meet BMW/BMW.i and MINI brand standards at all times
- Responsible for providing a five star meet and greet at all times and proactively welcoming customers and visitors
- To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off
- To ensure you have the full information who are on duty on the day
- To ensure your knowledge is up to date of the BMW teams you are working with
- To ensure Reception operations are running in efficent manner
- Offering and serving refreshments provided by BMW to the customers
- To maintain clean and professional refreshment stations
- To clear and clean all areas to maintain professional looking showroom at all times
- Keep all items needed to serve customers fully stocked up with additional stock kept on hand to replenish regularly
- Managing and responding accordingly to emails throughout the day
- Welcoming customers to Aftersales and look after them through out
- Take accurate information when customer dopping off the car for the servie and pass the correct information to Service Advisors
- Be incharge of the drivers services to ensure cars are brought to the waiting customers promtly and without delays
- In charge of customer who are collecting cars and logging in
- Be able to be organised and multi task during busy peak hours
- Able to provide accurate, efficient and friendly service
- Able to process various admin tasks and taking payments
- To ensure the H&S walk around is completed daily
- To report any defects or faults directly to the helpdesk
- To ensure to keep Senior Team Members / Managers informed of any challenges
- To highlight and inform Senior Team member / Manager of any outstanding, unresolved issues
- To keep Senior team Members / Managers / Switchboard informed of any changes to the normal daily info or procedures
- Liaising with the Service Advisor Teams and keeping customers fully informed
- Updating the daily collection and drop of lists
- To follow and sign daily check list to ensure all tasks are completed by end of the day
- Accept all deliveries, log them to the delivery book and follow the delivery procedure
- Remain focused, professional and customer oriented at all times
- Liaise with other team members to ensure information accuracy at all times
- To be innovative and be part of the drive to continually develop the customer experience
- To be proactive in all customer service duties in line with the BMW site service standards
- Shift pattern Monday to Saturday, 5 shifts during a week, 42.5hr week.
- Business hours within 08 - 18.30 Monday to Friday, Saturdays 8-16.00
- To be cross trained in all relevant areas within the contract (identified in your personal KPI)
- Able and willing to cover various position within the contract when required by the business
- Using your own initiative to increase efficiency, customer and client satisfaction
- Any reasonable request by your manager to ensure smooth running of the operations
- Annual Salary £
What you'll get in return:
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.
Qualifications
In order to be successful in this role you will have experience within a similar role, providing world class service. You will be fully competent in the use of PC's and other technology, with strong written and verbal communication. You will possess good planning and organisational skills, working well to meet challenging deadlines.
