Penspen is a leading energy services company. As a dedicated and insightful team, we design, maintain and optimise energy infrastructure, improving energy access for our local communities. With over 65 years' experience, Penspen is a global organisation with headquarters in London and regional head offices in Houston, Mexico, Abu Dhabi and Bangkok. Having worked in over 100 countries, we deliver first class engineering skills and expertise on every project.
We are currently looking for a 2nd Line IT Support to be based in Newcastle, UK.
Main Purpose of Role:
- The IT Support Engineer will support the business through solving IT issues and helping increase efficiency of business processes.
Responsibilities:
- Assist with\carry out the installation and maintenance of the corporate operating systems and storage infrastructure, ensuring all standard procedures and policies are fulfilled and met.
- Act as a technical resource in assisting users or project teams, take ownership of issues or problems assigned and ensure all key personnel are kept informed on progress in a timely manner.
- Assist users to assess needs and provide/document justification for equipment and services maintaining network security through Active Directory and other approved services.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Liaise with suppliers and IT services contracts whenever necessary to raise faults or query progress
- To work as part of a Global IT Support team, helping and covering for other support team members
- Plan the deployment of software releases of in-house applications and manage the release process end-to-end from planning of release content through to actual deployment to production
- Troubleshoot problems and support corporate operations such as email, DNS\DHCP\SMTP elements, remote access including MFA, active directory etc. with operating, storage, network with respect to both hardware and software for network, peripheral and mobile equipment problems making repairs and corrections where and when required.
- Communicate to local users on the different IT systems supported by the business, including basic training on these systems. Suggest alternative working methodologies to improve business workflows.
- Support the IT change team with the rollout of new systems and services in the local offices.
- Troubleshoot problems and support collaboration services such as Avaya telephone systems, Microsoft Skype 4 Business, O365.