Director, European Management Services & Operations

OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director, European Management Services & Operations with Hines, you will continue the EMSO transformation journey by providing leadership of the firm's model for premier operations services. This position leads hands on engagement with our European country teams to transition from EMSO 1.0 launch year into EMSO 2.0, building the foundations, driving consistency, operational excellence, technology, sharing of knowledge, helping to build a robust P&L in each country and aligning with any designated external partners. Responsibilities include, but are not limited to:Support the hiring process, development, and training of EMSO teams across the region.Deploy a scalable, replicable toolbox to enable country teams to build the platform.Drive pro-active sharing of experiences, knowledge, learning across geographies.Partner pro-actively with the USA on programmatic property management.Assist in the research of new technologies being introduced to CRE.Partner with regional cross functional leaders that support operations.Work with country teams to prepare and manage annual budgets, including recoveries and variance explanations.Introduce measures of success, via a comprehensive balanced scorecard that is under development.Partner with EMSO SMD to Communicate all operations initiatives firm-wide and host quarterly internal Conferences.Focus on cross assets best practices transfer residential, logistics, retail, and office.Manage/participate in internal programs and working groups:BOMA Office EER SurveyTenant Satisfaction & Retention SurveyCybersecurity Initiative (in partnership with Hines global IT security)PM/FM Conference(s)Best PracticesESG road mapInnovation & COES CoordinationProvide a support for property management, the region and central management with long range and day-to-day issues, opportunities, and emergencies.Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.Serve as a resource in the further development of regional property management personnel.Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.Participate in the development and recommendation policies of programs consistent with the firm's business objectives.Travel as required to meet position responsibilities.Provide emergency or crisis support to regions and properties by leveraging newly formed European Operational Risk CommitteeMay engage in other programs related to changes in the industry or related technologies.May develop and recommend, additional benchmark/historical performance measures.May represent Hines in select business, community and industry organizations and groupsCarry out other duties as assigned by SMD EMSO.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution. Master's degree preferred.Ten or more years of property management / integrated Facilities management experience.Provide vision, leadership, and direction on issues related to the firm's Property Management and Operations discipline.Lead and develop the region's understanding and capability of the sector.Strong communication, influencing, partnering skills.Negotiate skillfully and be willing to give and take with clients/partners to build long term relationships.Obtain others' trust and confidence to engage and mobilize others to act.Be self-directed and act with emotional maturity.Share knowledge and best practices for the good of the many in the organization2nd or 3rd European language an advantage and prior experience of living or working across multiple cultures and geographies.Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.Demonstrate working knowledge of all firm's resources and standards.Speak effectively before an audience with confidence.Read newspapers, periodicals, journals, manuals, financial reports, and legal documentsProcess mapping, Six sigma or Agile certifications are a bonus.Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.Use technology proficiently as may be required to fulfill position responsibilities.Promote and role model our values and Hines Guiding Principles and the firm's Guiding PrinciplesHines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI