Job title: Inside sales Associate Location: Manchester Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Jan 28, 2026
Full time
Job title: Inside sales Associate Location: Manchester Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Job title: Inside sales Associate Location: Sheffield Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Jan 28, 2026
Full time
Job title: Inside sales Associate Location: Sheffield Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Infrastructure Engineeris an integral part of Latham's Technology & Information Services team. This role will be responsible for designing, implementing, and managing scalable, secure, and reliable infrastructure solutions both on premises and in the cloud, and ensuring their consistency across the firm. This role will be located in either our Manchester,Las Vegas, or Los Angeles office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Designing, building, and managing highly available and scalable Kubernetes clusters in a hybrid environment. Administering RedHat Enterprise Linux (RHEL) systems, including patch management, security hardening, and automation Automating infrastructure processes using scripting and Infrastructure as Code (IaC) tools Implementing security best practices, including identity and access management (IAM), encryption, and compliance Keeping up to date with emerging infrastructure technologies and recommending improvements to existing solutions We'd love to hear from you if you: Possess hands on expertise with Kubernetes in a production environment, preferably Red Hat OpenShift. Possess experience building and managing CI/CD pipelines (Azure DevOps, ArgoCD, etc.) Possess expertise in the VMware Cloud Foundation suite Demonstrate expertise in Microsoft Azure cloud services and solutions Display proficiency in automation tools such as Terraform or Ansible And have: A bachelor's degree or equivalent in computer science, information technology, or a related field Kubernetes certification, such as Red Hat Certified Specialist in OpenShift Administration (RHCSA) or equivalent (e.g. CKA/CKAD) On premises certifications such as VMware Certified Professional (VCP), RedHat Certified System Administrator (RHSA), or equivalent Cloud certifications such as Azure Administrator Associate, Azure DevOps Engineer Expert, Azure Security Engineer Associate, or equivalent Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Jan 26, 2026
Full time
About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Infrastructure Engineeris an integral part of Latham's Technology & Information Services team. This role will be responsible for designing, implementing, and managing scalable, secure, and reliable infrastructure solutions both on premises and in the cloud, and ensuring their consistency across the firm. This role will be located in either our Manchester,Las Vegas, or Los Angeles office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Designing, building, and managing highly available and scalable Kubernetes clusters in a hybrid environment. Administering RedHat Enterprise Linux (RHEL) systems, including patch management, security hardening, and automation Automating infrastructure processes using scripting and Infrastructure as Code (IaC) tools Implementing security best practices, including identity and access management (IAM), encryption, and compliance Keeping up to date with emerging infrastructure technologies and recommending improvements to existing solutions We'd love to hear from you if you: Possess hands on expertise with Kubernetes in a production environment, preferably Red Hat OpenShift. Possess experience building and managing CI/CD pipelines (Azure DevOps, ArgoCD, etc.) Possess expertise in the VMware Cloud Foundation suite Demonstrate expertise in Microsoft Azure cloud services and solutions Display proficiency in automation tools such as Terraform or Ansible And have: A bachelor's degree or equivalent in computer science, information technology, or a related field Kubernetes certification, such as Red Hat Certified Specialist in OpenShift Administration (RHCSA) or equivalent (e.g. CKA/CKAD) On premises certifications such as VMware Certified Professional (VCP), RedHat Certified System Administrator (RHSA), or equivalent Cloud certifications such as Azure Administrator Associate, Azure DevOps Engineer Expert, Azure Security Engineer Associate, or equivalent Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 26, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT 30-45k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials
Jan 26, 2026
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT 30-45k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials
Guardian/Tenant Administration Officer Location: Office-based, North London Salary: 28,000 per annum Hours: Full-time As required Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times. This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data. Key Responsibilities Guardian/Tenant Vetting & Compliance Carry out full vetting of prospective Guardians Process DBS checks where required Ensure financial guarantors are in place and all documentation is received, checked and recorded Maintain accurate and up-to-date Guardian records, spreadsheets and databases Support data protection, duty of care and compliance standards Onboarding & Administration Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications Accurately input and maintain records on cloud-based systems and CRM platforms Manage administration relating to terminations Assist with key postage, returns and tracking where required Communication & Front-of-House Support Act as a first point of contact for Guardians, prospective Guardians, clients and visitors Handle queries via telephone, email and face-to-face Respond to Guardian Management tasks, inspections and actions via the CRM system Escalate or signpost queries to the appropriate internal teams General Administration Provide administrative support across departments Ensure tasks are completed accurately, on time and to a high standard Follow internal systems, policies and procedures Support Health & Safety and Data Protection responsibilities Undertake training and support continuous professional development Skills & Experience Required Proven experience in an administrative or office support role Strong organisational and time management skills Excellent written and verbal communication High level of accuracy and attention to detail Experience handling confidential information Confident using CRM systems, spreadsheets and cloud-based databases Professional, approachable and customer-focused Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential. Why Apply? Stable, full-time administrative role 28,000 salary Varied responsibilities with real responsibility and ownership Supportive team environment Opportunity to develop compliance, administration and systems skills Mandeville is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2026
Full time
Guardian/Tenant Administration Officer Location: Office-based, North London Salary: 28,000 per annum Hours: Full-time As required Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times. This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data. Key Responsibilities Guardian/Tenant Vetting & Compliance Carry out full vetting of prospective Guardians Process DBS checks where required Ensure financial guarantors are in place and all documentation is received, checked and recorded Maintain accurate and up-to-date Guardian records, spreadsheets and databases Support data protection, duty of care and compliance standards Onboarding & Administration Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications Accurately input and maintain records on cloud-based systems and CRM platforms Manage administration relating to terminations Assist with key postage, returns and tracking where required Communication & Front-of-House Support Act as a first point of contact for Guardians, prospective Guardians, clients and visitors Handle queries via telephone, email and face-to-face Respond to Guardian Management tasks, inspections and actions via the CRM system Escalate or signpost queries to the appropriate internal teams General Administration Provide administrative support across departments Ensure tasks are completed accurately, on time and to a high standard Follow internal systems, policies and procedures Support Health & Safety and Data Protection responsibilities Undertake training and support continuous professional development Skills & Experience Required Proven experience in an administrative or office support role Strong organisational and time management skills Excellent written and verbal communication High level of accuracy and attention to detail Experience handling confidential information Confident using CRM systems, spreadsheets and cloud-based databases Professional, approachable and customer-focused Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential. Why Apply? Stable, full-time administrative role 28,000 salary Varied responsibilities with real responsibility and ownership Supportive team environment Opportunity to develop compliance, administration and systems skills Mandeville is acting as an Employment Agency in relation to this vacancy.
Global University Systems is building a modern AI platform to power how our universities recruit, teach, support, and serve students. The Director of AI will lead this transformation, turning promising ideas into production-grade AI solutions that create real value for students and staff. This role owns the AI roadmap end-to-end: from identifying high-impact use cases, to running rapid experiments, to scaling successful solutions across multiple Higher Education Institutions. What you'll do: Set vision and strategy Own and continually refine the AI initiatives portfolio and roadmap for the group. Run a structured intake process for new ideas, assessing value, feasibility, data readiness, ethical risk, and compliance. Define clear success measures for every proof of concept (PoC) and MVP, including KPIs, leading indicators, and decision gates to continue, pivot, or stop. Lead PoCs and MVPs Run time-boxed PoCs (2-8 weeks) and MVPs (8-16 weeks) using Agile methods (Scrum or Kanban) with regular demos and retrospectives. Build and lead cross-functional squads including Product Owner, Data Scientists, ML Engineers, Integration Engineers, Solution Architect, and domain experts from Admissions, Registry and Student Services. Design experiments, test hypotheses, and iterate quickly, ensuring human-in-the-loop for critical decisions such as admissions triage or student risk flagging. Embed Responsible AI practices from the start, including bias assessment, explainability, accessibility, documentation, and impact assessments tailored to higher education. Scale platforms and solutions Take validated MVPs into production with robust architecture, integration patterns, security controls, SLAs, and operational runbooks. Establish MLOps across the university environment, including model registry, CI/CD for ML, feature stores, monitoring for drift, and retraining policies. Build reusable AI platform capabilities (e.g., orchestration, RAG services, prompt safety, connectors) that support multiple domains such as: Recruitment & Admissions: enquiry triage, lead scoring, document extraction, and decision support. Student Records & Registry: data quality checks, anomaly detection, and predictive alerts for progression and retention. Timetabling & Operations: demand forecasting, optimization support, and conflict detection. Teaching & Learning: content summarization, tutoring assistants, accessibility tools, and feedback synthesis respecting academic integrity. Student Support & Wellbeing: intelligent case routing, early warning signals, and proactive nudges designed with strong ethics and safeguarding. Research Administration: grant discovery, compliance support, and metadata enrichment. Coordinate integrations with core systems including SIS (e.g., Banner, Workday Student), LMS/VLE (Moodle, Canvas), CRM (Salesforce), library systems, HR/Finance (ERP), and identity platforms (e.g., Azure AD). Govern AI responsibly Implement a practical AI governance framework that includes a use case register, risk scoring, impact assessments, model documentation, and audit trails. Ensure compliance with GDPR, accessibility standards (e.g., WCAG), information security policies, and emerging AI regulations. Define and enforce guardrails for data and GenAI use: data access controls, PII handling, prompt/data leakage prevention, and content moderation. Drive adoption and change Partner with Deans, Registry, Admissions, Student Services, IT, Legal and other stakeholders to align on priorities and rollout plans. Communicate progress through clear dashboards and storytelling, highlighting wins and lessons learned to build momentum. Prepare teams and students for AI adoption with training, standard operating procedures, ethical use guidelines, and tailored communications. Manage vendors and financials Lead RFPs and SOWs for AI vendors, data providers, and implementation partners, including evaluation of cost, performance, and scalability. Track and optimize cloud and AI platform spend, balancing cost with value; negotiate campus-wide licensing where beneficial. What you bring: Education Bachelor's or Master's degree in Data Science, Computer Science, Business Analytics, or a related discipline. Knowledge and skills Product and outcome mindset: frames problems as hypotheses, focuses on measurable impact, and is willing to stop or pivot when evidence is weak. Delivery excellence: strong Agile practices, risk-based planning, and disciplined stage-gates from idea to production. Technical fluency: able to bridge data science, engineering, security, and business stakeholders, and make informed technical decisions. Responsible AI and data literacy: understands and embeds ethics, privacy, and accessibility by design. Change leadership: confident working across diverse academic and professional services communities to drive adoption. Experience with major cloud and AI stacks such as Azure OpenAI / OpenAI, Azure ML, Databricks, Kubernetes, and Docker. Familiarity with data platforms such as Azure Data Lake, Synapse/ADF, Delta Lake, and messaging platforms (e.g., event hubs, service bus). Exposure to MLOps and observability tools (e.g., MLflow/model registry, GitHub Actions, Prometheus/Grafana, Evidently AI). Knowledge of integrating with SIS (Banner/Workday Student), LMS (Moodle/Canvas), CRM (Salesforce), ERP (Oracle/Workday), and IdP (Azure AD). Comfort with collaboration and reporting tools such as Jira/Azure Boards, Confluence, and Power BI. Experience 6+ years in IT delivery, product, or program leadership roles, including at least 3 years leading AI/ML or advanced analytics initiatives end-to-end. Proven track record running Agile PoCs and MVPs and scaling them into production within complex organizations. Strong understanding of AI/ML techniques (e.g., classification, NLP, GenAI, RAG, prompt engineering), data pipelines, APIs, and microservices. Hands-on experience with cloud platforms (Azure preferred; AWS or GCP also valued) and MLOps tools (e.g., MLflow, Azure ML, Databricks, SageMaker or Vertex) plus observability practices. Familiarity with higher education processes and integrations across SIS, LMS, CRM, and ERP environments. Knowledge of data privacy, accessibility, security, and Responsible AI in academic or similarly regulated contexts. Excellent stakeholder communication skills with the ability to translate technical topics into clear outcomes for non-technical audiences. Experience designing or operating an AI platform or shared AI services used across multiple domains or business units. Hands-on work with vector databases and retrieval pipelines (e.g., Azure AI Search, Pinecone) and guardrails for GenAI. Background in enterprise architecture and integration patterns (event-driven, REST, GraphQL). Relevant certifications such as Agile/Scrum (PSM/CSM), Azure AI Engineer/DP-100, PMI-ACP/SAFe, or security/privacy certifications. If you are excited by the opportunity to shape the future of AI in higher education and deliver impact at scale, we encourage you to apply and join us on this journey.
Jan 25, 2026
Full time
Global University Systems is building a modern AI platform to power how our universities recruit, teach, support, and serve students. The Director of AI will lead this transformation, turning promising ideas into production-grade AI solutions that create real value for students and staff. This role owns the AI roadmap end-to-end: from identifying high-impact use cases, to running rapid experiments, to scaling successful solutions across multiple Higher Education Institutions. What you'll do: Set vision and strategy Own and continually refine the AI initiatives portfolio and roadmap for the group. Run a structured intake process for new ideas, assessing value, feasibility, data readiness, ethical risk, and compliance. Define clear success measures for every proof of concept (PoC) and MVP, including KPIs, leading indicators, and decision gates to continue, pivot, or stop. Lead PoCs and MVPs Run time-boxed PoCs (2-8 weeks) and MVPs (8-16 weeks) using Agile methods (Scrum or Kanban) with regular demos and retrospectives. Build and lead cross-functional squads including Product Owner, Data Scientists, ML Engineers, Integration Engineers, Solution Architect, and domain experts from Admissions, Registry and Student Services. Design experiments, test hypotheses, and iterate quickly, ensuring human-in-the-loop for critical decisions such as admissions triage or student risk flagging. Embed Responsible AI practices from the start, including bias assessment, explainability, accessibility, documentation, and impact assessments tailored to higher education. Scale platforms and solutions Take validated MVPs into production with robust architecture, integration patterns, security controls, SLAs, and operational runbooks. Establish MLOps across the university environment, including model registry, CI/CD for ML, feature stores, monitoring for drift, and retraining policies. Build reusable AI platform capabilities (e.g., orchestration, RAG services, prompt safety, connectors) that support multiple domains such as: Recruitment & Admissions: enquiry triage, lead scoring, document extraction, and decision support. Student Records & Registry: data quality checks, anomaly detection, and predictive alerts for progression and retention. Timetabling & Operations: demand forecasting, optimization support, and conflict detection. Teaching & Learning: content summarization, tutoring assistants, accessibility tools, and feedback synthesis respecting academic integrity. Student Support & Wellbeing: intelligent case routing, early warning signals, and proactive nudges designed with strong ethics and safeguarding. Research Administration: grant discovery, compliance support, and metadata enrichment. Coordinate integrations with core systems including SIS (e.g., Banner, Workday Student), LMS/VLE (Moodle, Canvas), CRM (Salesforce), library systems, HR/Finance (ERP), and identity platforms (e.g., Azure AD). Govern AI responsibly Implement a practical AI governance framework that includes a use case register, risk scoring, impact assessments, model documentation, and audit trails. Ensure compliance with GDPR, accessibility standards (e.g., WCAG), information security policies, and emerging AI regulations. Define and enforce guardrails for data and GenAI use: data access controls, PII handling, prompt/data leakage prevention, and content moderation. Drive adoption and change Partner with Deans, Registry, Admissions, Student Services, IT, Legal and other stakeholders to align on priorities and rollout plans. Communicate progress through clear dashboards and storytelling, highlighting wins and lessons learned to build momentum. Prepare teams and students for AI adoption with training, standard operating procedures, ethical use guidelines, and tailored communications. Manage vendors and financials Lead RFPs and SOWs for AI vendors, data providers, and implementation partners, including evaluation of cost, performance, and scalability. Track and optimize cloud and AI platform spend, balancing cost with value; negotiate campus-wide licensing where beneficial. What you bring: Education Bachelor's or Master's degree in Data Science, Computer Science, Business Analytics, or a related discipline. Knowledge and skills Product and outcome mindset: frames problems as hypotheses, focuses on measurable impact, and is willing to stop or pivot when evidence is weak. Delivery excellence: strong Agile practices, risk-based planning, and disciplined stage-gates from idea to production. Technical fluency: able to bridge data science, engineering, security, and business stakeholders, and make informed technical decisions. Responsible AI and data literacy: understands and embeds ethics, privacy, and accessibility by design. Change leadership: confident working across diverse academic and professional services communities to drive adoption. Experience with major cloud and AI stacks such as Azure OpenAI / OpenAI, Azure ML, Databricks, Kubernetes, and Docker. Familiarity with data platforms such as Azure Data Lake, Synapse/ADF, Delta Lake, and messaging platforms (e.g., event hubs, service bus). Exposure to MLOps and observability tools (e.g., MLflow/model registry, GitHub Actions, Prometheus/Grafana, Evidently AI). Knowledge of integrating with SIS (Banner/Workday Student), LMS (Moodle/Canvas), CRM (Salesforce), ERP (Oracle/Workday), and IdP (Azure AD). Comfort with collaboration and reporting tools such as Jira/Azure Boards, Confluence, and Power BI. Experience 6+ years in IT delivery, product, or program leadership roles, including at least 3 years leading AI/ML or advanced analytics initiatives end-to-end. Proven track record running Agile PoCs and MVPs and scaling them into production within complex organizations. Strong understanding of AI/ML techniques (e.g., classification, NLP, GenAI, RAG, prompt engineering), data pipelines, APIs, and microservices. Hands-on experience with cloud platforms (Azure preferred; AWS or GCP also valued) and MLOps tools (e.g., MLflow, Azure ML, Databricks, SageMaker or Vertex) plus observability practices. Familiarity with higher education processes and integrations across SIS, LMS, CRM, and ERP environments. Knowledge of data privacy, accessibility, security, and Responsible AI in academic or similarly regulated contexts. Excellent stakeholder communication skills with the ability to translate technical topics into clear outcomes for non-technical audiences. Experience designing or operating an AI platform or shared AI services used across multiple domains or business units. Hands-on work with vector databases and retrieval pipelines (e.g., Azure AI Search, Pinecone) and guardrails for GenAI. Background in enterprise architecture and integration patterns (event-driven, REST, GraphQL). Relevant certifications such as Agile/Scrum (PSM/CSM), Azure AI Engineer/DP-100, PMI-ACP/SAFe, or security/privacy certifications. If you are excited by the opportunity to shape the future of AI in higher education and deliver impact at scale, we encourage you to apply and join us on this journey.
Global University Systems is building a modern AI platform to power how our universities recruit, teach, support, and serve students. The Director of AI will lead this transformation, turning promising ideas into production-grade AI solutions that create real value for students and staff. This role owns the AI roadmap end-to-end: from identifying high-impact use cases, to running rapid experiments, to scaling successful solutions across multiple Higher Education Institutions. What you'll do: Set vision and strategy Own and continually refine the AI initiatives portfolio and roadmap for the group. Run a structured intake process for new ideas, assessing value, feasibility, data readiness, ethical risk, and compliance. Define clear success measures for every proof of concept (PoC) and MVP, including KPIs, leading indicators, and decision gates to continue, pivot, or stop. Lead PoCs and MVPs Run time-boxed PoCs (2-8 weeks) and MVPs (8-16 weeks) using Agile methods (Scrum or Kanban) with regular demos and retrospectives. Build and lead cross-functional squads including Product Owner, Data Scientists, ML Engineers, Integration Engineers, Solution Architect, and domain experts from Admissions, Registry and Student Services. Design experiments, test hypotheses, and iterate quickly, ensuring human-in-the-loop for critical decisions such as admissions triage or student risk flagging. Embed Responsible AI practices from the start, including bias assessment, explainability, accessibility, documentation, and impact assessments tailored to higher education. Scale platforms and solutions Take validated MVPs into production with robust architecture, integration patterns, security controls, SLAs, and operational runbooks. Establish MLOps across the university environment, including model registry, CI/CD for ML, feature stores, monitoring for drift, and retraining policies. Build reusable AI platform capabilities (e.g., orchestration, RAG services, prompt safety, connectors) that support multiple domains such as: Recruitment & Admissions: enquiry triage, lead scoring, document extraction, and decision support. Student Records & Registry: data quality checks, anomaly detection, and predictive alerts for progression and retention. Timetabling & Operations: demand forecasting, optimization support, and conflict detection. Teaching & Learning: content summarization, tutoring assistants, accessibility tools, and feedback synthesis respecting academic integrity. Student Support & Wellbeing: intelligent case routing, early warning signals, and proactive nudges designed with strong ethics and safeguarding. Research Administration: grant discovery, compliance support, and metadata enrichment. Coordinate integrations with core systems including SIS (e.g., Banner, Workday Student), LMS/VLE (Moodle, Canvas), CRM (Salesforce), library systems, HR/Finance (ERP), and identity platforms (e.g., Azure AD). Govern AI responsibly Implement a practical AI governance framework that includes a use case register, risk scoring, impact assessments, model documentation, and audit trails. Ensure compliance with GDPR, accessibility standards (e.g., WCAG), information security policies, and emerging AI regulations. Define and enforce guardrails for data and GenAI use: data access controls, PII handling, prompt/data leakage prevention, and content moderation. Drive adoption and change Partner with Deans, Registry, Admissions, Student Services, IT, Legal and other stakeholders to align on priorities and rollout plans. Communicate progress through clear dashboards and storytelling, highlighting wins and lessons learned to build momentum. Prepare teams and students for AI adoption with training, standard operating procedures, ethical use guidelines, and tailored communications. Manage vendors and financials Lead RFPs and SOWs for AI vendors, data providers, and implementation partners, including evaluation of cost, performance, and scalability. Track and optimize cloud and AI platform spend, balancing cost with value; negotiate campus-wide licensing where beneficial. What you bring: Education Bachelor's or Master's degree in Data Science, Computer Science, Business Analytics, or a related discipline. Knowledge and skills Product and outcome mindset: frames problems as hypotheses, focuses on measurable impact, and is willing to stop or pivot when evidence is weak. Delivery excellence: strong Agile practices, risk-based planning, and disciplined stage-gates from idea to production. Technical fluency: able to bridge data science, engineering, security, and business stakeholders, and make informed technical decisions. Responsible AI and data literacy: understands and embeds ethics, privacy, and accessibility by design. Change leadership: confident working across diverse academic and professional services communities to drive adoption. Experience with major cloud and AI stacks such as Azure OpenAI / OpenAI, Azure ML, Databricks, Kubernetes, and Docker. Familiarity with data platforms such as Azure Data Lake, Synapse/ADF, Delta Lake, and messaging platforms (e.g., event hubs, service bus). Exposure to MLOps and observability tools (e.g., MLflow/model registry, GitHub Actions, Prometheus/Grafana, Evidently AI). Knowledge of integrating with SIS (Banner/Workday Student), LMS (Moodle/Canvas), CRM (Salesforce), ERP (Oracle/Workday), and IdP (Azure AD). Comfort with collaboration and reporting tools such as Jira/Azure Boards, Confluence, and Power BI. Experience 6+ years in IT delivery, product, or program leadership roles, including at least 3 years leading AI/ML or advanced analytics initiatives end-to-end. Proven track record running Agile PoCs and MVPs and scaling them into production within complex organizations. Strong understanding of AI/ML techniques (e.g., classification, NLP, GenAI, RAG, prompt engineering), data pipelines, APIs, and microservices. Hands-on experience with cloud platforms (Azure preferred; AWS or GCP also valued) and MLOps tools (e.g., MLflow, Azure ML, Databricks, SageMaker or Vertex) plus observability practices. Familiarity with higher education processes and integrations across SIS, LMS, CRM, and ERP environments. Knowledge of data privacy, accessibility, security, and Responsible AI in academic or similarly regulated contexts. Excellent stakeholder communication skills with the ability to translate technical topics into clear outcomes for non-technical audiences. Experience designing or operating an AI platform or shared AI services used across multiple domains or business units. Hands-on work with vector databases and retrieval pipelines (e.g., Azure AI Search, Pinecone) and guardrails for GenAI. Background in enterprise architecture and integration patterns (event-driven, REST, GraphQL). Relevant certifications such as Agile/Scrum (PSM/CSM), Azure AI Engineer/DP-100, PMI-ACP/SAFe, or security/privacy certifications. If you are excited by the opportunity to shape the future of AI in higher education and deliver impact at scale, we encourage you to apply and join us on this journey.
Jan 25, 2026
Full time
Global University Systems is building a modern AI platform to power how our universities recruit, teach, support, and serve students. The Director of AI will lead this transformation, turning promising ideas into production-grade AI solutions that create real value for students and staff. This role owns the AI roadmap end-to-end: from identifying high-impact use cases, to running rapid experiments, to scaling successful solutions across multiple Higher Education Institutions. What you'll do: Set vision and strategy Own and continually refine the AI initiatives portfolio and roadmap for the group. Run a structured intake process for new ideas, assessing value, feasibility, data readiness, ethical risk, and compliance. Define clear success measures for every proof of concept (PoC) and MVP, including KPIs, leading indicators, and decision gates to continue, pivot, or stop. Lead PoCs and MVPs Run time-boxed PoCs (2-8 weeks) and MVPs (8-16 weeks) using Agile methods (Scrum or Kanban) with regular demos and retrospectives. Build and lead cross-functional squads including Product Owner, Data Scientists, ML Engineers, Integration Engineers, Solution Architect, and domain experts from Admissions, Registry and Student Services. Design experiments, test hypotheses, and iterate quickly, ensuring human-in-the-loop for critical decisions such as admissions triage or student risk flagging. Embed Responsible AI practices from the start, including bias assessment, explainability, accessibility, documentation, and impact assessments tailored to higher education. Scale platforms and solutions Take validated MVPs into production with robust architecture, integration patterns, security controls, SLAs, and operational runbooks. Establish MLOps across the university environment, including model registry, CI/CD for ML, feature stores, monitoring for drift, and retraining policies. Build reusable AI platform capabilities (e.g., orchestration, RAG services, prompt safety, connectors) that support multiple domains such as: Recruitment & Admissions: enquiry triage, lead scoring, document extraction, and decision support. Student Records & Registry: data quality checks, anomaly detection, and predictive alerts for progression and retention. Timetabling & Operations: demand forecasting, optimization support, and conflict detection. Teaching & Learning: content summarization, tutoring assistants, accessibility tools, and feedback synthesis respecting academic integrity. Student Support & Wellbeing: intelligent case routing, early warning signals, and proactive nudges designed with strong ethics and safeguarding. Research Administration: grant discovery, compliance support, and metadata enrichment. Coordinate integrations with core systems including SIS (e.g., Banner, Workday Student), LMS/VLE (Moodle, Canvas), CRM (Salesforce), library systems, HR/Finance (ERP), and identity platforms (e.g., Azure AD). Govern AI responsibly Implement a practical AI governance framework that includes a use case register, risk scoring, impact assessments, model documentation, and audit trails. Ensure compliance with GDPR, accessibility standards (e.g., WCAG), information security policies, and emerging AI regulations. Define and enforce guardrails for data and GenAI use: data access controls, PII handling, prompt/data leakage prevention, and content moderation. Drive adoption and change Partner with Deans, Registry, Admissions, Student Services, IT, Legal and other stakeholders to align on priorities and rollout plans. Communicate progress through clear dashboards and storytelling, highlighting wins and lessons learned to build momentum. Prepare teams and students for AI adoption with training, standard operating procedures, ethical use guidelines, and tailored communications. Manage vendors and financials Lead RFPs and SOWs for AI vendors, data providers, and implementation partners, including evaluation of cost, performance, and scalability. Track and optimize cloud and AI platform spend, balancing cost with value; negotiate campus-wide licensing where beneficial. What you bring: Education Bachelor's or Master's degree in Data Science, Computer Science, Business Analytics, or a related discipline. Knowledge and skills Product and outcome mindset: frames problems as hypotheses, focuses on measurable impact, and is willing to stop or pivot when evidence is weak. Delivery excellence: strong Agile practices, risk-based planning, and disciplined stage-gates from idea to production. Technical fluency: able to bridge data science, engineering, security, and business stakeholders, and make informed technical decisions. Responsible AI and data literacy: understands and embeds ethics, privacy, and accessibility by design. Change leadership: confident working across diverse academic and professional services communities to drive adoption. Experience with major cloud and AI stacks such as Azure OpenAI / OpenAI, Azure ML, Databricks, Kubernetes, and Docker. Familiarity with data platforms such as Azure Data Lake, Synapse/ADF, Delta Lake, and messaging platforms (e.g., event hubs, service bus). Exposure to MLOps and observability tools (e.g., MLflow/model registry, GitHub Actions, Prometheus/Grafana, Evidently AI). Knowledge of integrating with SIS (Banner/Workday Student), LMS (Moodle/Canvas), CRM (Salesforce), ERP (Oracle/Workday), and IdP (Azure AD). Comfort with collaboration and reporting tools such as Jira/Azure Boards, Confluence, and Power BI. Experience 6+ years in IT delivery, product, or program leadership roles, including at least 3 years leading AI/ML or advanced analytics initiatives end-to-end. Proven track record running Agile PoCs and MVPs and scaling them into production within complex organizations. Strong understanding of AI/ML techniques (e.g., classification, NLP, GenAI, RAG, prompt engineering), data pipelines, APIs, and microservices. Hands-on experience with cloud platforms (Azure preferred; AWS or GCP also valued) and MLOps tools (e.g., MLflow, Azure ML, Databricks, SageMaker or Vertex) plus observability practices. Familiarity with higher education processes and integrations across SIS, LMS, CRM, and ERP environments. Knowledge of data privacy, accessibility, security, and Responsible AI in academic or similarly regulated contexts. Excellent stakeholder communication skills with the ability to translate technical topics into clear outcomes for non-technical audiences. Experience designing or operating an AI platform or shared AI services used across multiple domains or business units. Hands-on work with vector databases and retrieval pipelines (e.g., Azure AI Search, Pinecone) and guardrails for GenAI. Background in enterprise architecture and integration patterns (event-driven, REST, GraphQL). Relevant certifications such as Agile/Scrum (PSM/CSM), Azure AI Engineer/DP-100, PMI-ACP/SAFe, or security/privacy certifications. If you are excited by the opportunity to shape the future of AI in higher education and deliver impact at scale, we encourage you to apply and join us on this journey.
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll help the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Act as first line support for Salesforce users, handling day to day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproductions steps. Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates. Maintain core Salesforce configuration across Sales Cloud and or Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance. Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self serve through clear documentation. Own data quality routines: monitoring data hygiene, assisting with imports and updates (where appropriate), identifying duplicates, and flagging data issues and trends. Support user onboarding and adoption: contribute to enablement materials (how to guides, FAQs, release notes), and assist with training sessions for new joiners and existing teams. Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post release checks. Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes. Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work. KEY REQUIREMENTS 1 to 2+ years of Salesforce administration experience (or equivalent hands on experience) supporting business users. Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles). Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions into useful outputs. Basic to intermediate experience with Salesforce Flow, with an understanding of safe change practices (testing, documentation, change control). Strong attention to detail and a structured approach to ticket handling, prioritisation, and stakeholder updates. Experience working with task and delivery tools (e.g., Asana, Jira, or similar) and following a support or agile workflow. Clear communicator who enjoys helping others and improving day to day ways of working. BONUS POINTS Salesforce Administrator Certification (preferred) or actively working towards it. Exposure to data management practices (imports, deduplication, validation, field mapping). Familiarity with sandbox vs production ways of working and basic release processes. Awareness of integrations and data sync concepts (monitoring, field mapping issues), even if not building integrations. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Jan 22, 2026
Full time
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll help the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Act as first line support for Salesforce users, handling day to day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproductions steps. Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates. Maintain core Salesforce configuration across Sales Cloud and or Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance. Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self serve through clear documentation. Own data quality routines: monitoring data hygiene, assisting with imports and updates (where appropriate), identifying duplicates, and flagging data issues and trends. Support user onboarding and adoption: contribute to enablement materials (how to guides, FAQs, release notes), and assist with training sessions for new joiners and existing teams. Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post release checks. Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes. Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work. KEY REQUIREMENTS 1 to 2+ years of Salesforce administration experience (or equivalent hands on experience) supporting business users. Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles). Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions into useful outputs. Basic to intermediate experience with Salesforce Flow, with an understanding of safe change practices (testing, documentation, change control). Strong attention to detail and a structured approach to ticket handling, prioritisation, and stakeholder updates. Experience working with task and delivery tools (e.g., Asana, Jira, or similar) and following a support or agile workflow. Clear communicator who enjoys helping others and improving day to day ways of working. BONUS POINTS Salesforce Administrator Certification (preferred) or actively working towards it. Exposure to data management practices (imports, deduplication, validation, field mapping). Familiarity with sandbox vs production ways of working and basic release processes. Awareness of integrations and data sync concepts (monitoring, field mapping issues), even if not building integrations. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Edinburgh / Hybrid Engineering & Technology At FanDuel Group, we give fans a new and innovative way to interact with their favourite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard earned results, a culture that brings out your best work-and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITION Our roster has an opening with your name on it FanDuel is looking for a highly technical and detail oriented Systems Admin, Marketing Technology to own the end to end execution of data and technical integrations that power our marketing ecosystem. In this role, you will ensure the successful implementation of data pipelines, event instrumentation, customer attributes, and system to system connections that fuel marketing activation, personalisation, and automation across all channels. You will sit within the Marketing Technology & Operations organisation and work cross functionally with Data, Product, Marketing Strategy, Engineering, and Marketing Operations to translate business requirements into accurate, scalable, and future proof technical solutions and executions. This role is ideal for someone passionate about data architecture, marketing technology, and operational excellence-someone who enjoys digging into APIs, ETL workflows, marketing platforms, and orchestration logic to enable world class marketing experiences. THE GAME PLAN Everyone on our team has a part to play Technical Implementation & Data Architecture Own implementation of new marketing data pipelines, customer events, and attribute generation across FanDuel's martech stack, ensuring accuracy, scalability, and alignment with data governance standards. Translate marketing requirements into robust technical specifications-including event schemas, workflow designs, data transformations, and integration logic-with an eye toward opportunities for AI driven automation and optimization. Partner with data, product and engineering teams to introduce net new data points, refine data structures, and optimize data consumption for downstream activation. Ensure governance of Martech tooling (e.g., CDPs, Data Activation tools, and Customer Experience Platforms) to maintain operational excellence, AI readiness, and seamless connectivity across Marketing and Media technology partners. Systems Integration & Martech Connectivity Implement and maintain integrations between martech systems (ETL, CDPs, promotional engines, content tools, analytics platforms) using REST APIs, webhooks, and structured data formats such as JSON, with increasing leverage of AI driven validation and monitoring where appropriate. Lead setup and configuration of new tools, features, and marketing capabilities, ensuring they are technically sound, AI capable where relevant, and ready for operational adoption. Support data driven personalisation and cross channel orchestration by ensuring underlying data flows, model inputs, and attribute lifecycles are correct and consistent. Marketing Enablement & Operational Excellence Serve as a key technical liaison across Customer Marketing, Data Science, Technology, and Product to ensure new capabilities are scoped, implemented, validated, and utilised effectively. Conduct end to end QA of data integrations, campaign triggers, and attribute logic to prevent errors and ensure high quality execution. Create and maintain technical documentation and implementation guides in Confluence, ensuring transparency, knowledge transfer, and clarity around AI enabled features and automation logic. Help champion best practices and ways of working, including prioritisation frameworks, workflow governance, and consistent implementation standards across marketing technologies. Identify gaps in the martech ecosystem and recommend new integrations or techniques-including AI enhanced approaches-to improve marketing precision, personalisation, and automation. Evaluate the technical feasibility of new marketing strategies and propose scalable solutions that responsibly incorporate machine learning, generative AI, or adaptive decisioning. Contribute to transformation initiatives that embed AI, model driven marketing, and advanced segmentation capabilities throughout the stack, strengthening FanDuel's ability to deliver timely, personalised experiences. THE STATS What we're looking for in our next teammate Technical Expertise Experience in marketing technology implementation, data engineering support, or marketing operations with a strong technical focus. (Blended requirement based on manager and senior analyst levels.) Advanced proficiency in SQL and experience working with structured and semi structured data (JSON, APIs, event payloads). Hands on experience with ETL/data integration tools (e.g., Hightouch, KNIME, AWS, Microsoft, SAP) and API based integrations. Familiarity with CDPs, marketing automation tools, and orchestration platforms. Experience implementing or managing server based automations or cloud environments. Implementation & Operational Skills Demonstrated success translating business needs into detailed technical requirements and scalable implementations. Ability to lead cross functional technical projects, influence stakeholders, and manage competing priorities. Strong problem solving skills with a meticulous eye for data accuracy, quality assurance, and debugging workflows. Experience with project management tools such as Jira, Asana, or A proactive, curious, solution oriented mindset with a passion for technical problem solving. Excellent communication skills, with the ability to explain technical concepts to non technical partners. Strong desire to build, improve, and innovate within a fast moving, high growth technology environment. Collaborative spirit-someone who values being part of One Team and thrives in cross functional partnership. ABOUT FANDUEL GROUP FanDuel Group is an innovative sports tech entertainment company that is changing the way consumers engage with their favourite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance deposit wagering, and TV/media. FanDuel Group has a presence across all 50 states with approximately 17 million customers and 28 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland. Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct to consumer OTT platforms. FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognised brands and a constituent of the FTSE 100 index of the London Stock Exchange. PLAYER CONTRACT We treat our team right From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth Opportunities to build really cool products that fans love Mentorship and professional development resources to help you refine your game Flexible vacation allowance to let you refuel Hall of Fame benefit programs and platforms FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!". We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team! Apply for this position Technology We're the backbone and the turbo engine behind FanDuel's rise-and we don't just build software, we build the future. Step into our world and you'll find a frontier style playground where top tier talent tackles complex challenges head on. From crafting innovative tech to scaling a platform that's fast, secure, and rock solid, we're doing it all in one of the most regulated-and exciting-markets out there . click apply for full job details
Jan 21, 2026
Full time
Edinburgh / Hybrid Engineering & Technology At FanDuel Group, we give fans a new and innovative way to interact with their favourite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard earned results, a culture that brings out your best work-and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITION Our roster has an opening with your name on it FanDuel is looking for a highly technical and detail oriented Systems Admin, Marketing Technology to own the end to end execution of data and technical integrations that power our marketing ecosystem. In this role, you will ensure the successful implementation of data pipelines, event instrumentation, customer attributes, and system to system connections that fuel marketing activation, personalisation, and automation across all channels. You will sit within the Marketing Technology & Operations organisation and work cross functionally with Data, Product, Marketing Strategy, Engineering, and Marketing Operations to translate business requirements into accurate, scalable, and future proof technical solutions and executions. This role is ideal for someone passionate about data architecture, marketing technology, and operational excellence-someone who enjoys digging into APIs, ETL workflows, marketing platforms, and orchestration logic to enable world class marketing experiences. THE GAME PLAN Everyone on our team has a part to play Technical Implementation & Data Architecture Own implementation of new marketing data pipelines, customer events, and attribute generation across FanDuel's martech stack, ensuring accuracy, scalability, and alignment with data governance standards. Translate marketing requirements into robust technical specifications-including event schemas, workflow designs, data transformations, and integration logic-with an eye toward opportunities for AI driven automation and optimization. Partner with data, product and engineering teams to introduce net new data points, refine data structures, and optimize data consumption for downstream activation. Ensure governance of Martech tooling (e.g., CDPs, Data Activation tools, and Customer Experience Platforms) to maintain operational excellence, AI readiness, and seamless connectivity across Marketing and Media technology partners. Systems Integration & Martech Connectivity Implement and maintain integrations between martech systems (ETL, CDPs, promotional engines, content tools, analytics platforms) using REST APIs, webhooks, and structured data formats such as JSON, with increasing leverage of AI driven validation and monitoring where appropriate. Lead setup and configuration of new tools, features, and marketing capabilities, ensuring they are technically sound, AI capable where relevant, and ready for operational adoption. Support data driven personalisation and cross channel orchestration by ensuring underlying data flows, model inputs, and attribute lifecycles are correct and consistent. Marketing Enablement & Operational Excellence Serve as a key technical liaison across Customer Marketing, Data Science, Technology, and Product to ensure new capabilities are scoped, implemented, validated, and utilised effectively. Conduct end to end QA of data integrations, campaign triggers, and attribute logic to prevent errors and ensure high quality execution. Create and maintain technical documentation and implementation guides in Confluence, ensuring transparency, knowledge transfer, and clarity around AI enabled features and automation logic. Help champion best practices and ways of working, including prioritisation frameworks, workflow governance, and consistent implementation standards across marketing technologies. Identify gaps in the martech ecosystem and recommend new integrations or techniques-including AI enhanced approaches-to improve marketing precision, personalisation, and automation. Evaluate the technical feasibility of new marketing strategies and propose scalable solutions that responsibly incorporate machine learning, generative AI, or adaptive decisioning. Contribute to transformation initiatives that embed AI, model driven marketing, and advanced segmentation capabilities throughout the stack, strengthening FanDuel's ability to deliver timely, personalised experiences. THE STATS What we're looking for in our next teammate Technical Expertise Experience in marketing technology implementation, data engineering support, or marketing operations with a strong technical focus. (Blended requirement based on manager and senior analyst levels.) Advanced proficiency in SQL and experience working with structured and semi structured data (JSON, APIs, event payloads). Hands on experience with ETL/data integration tools (e.g., Hightouch, KNIME, AWS, Microsoft, SAP) and API based integrations. Familiarity with CDPs, marketing automation tools, and orchestration platforms. Experience implementing or managing server based automations or cloud environments. Implementation & Operational Skills Demonstrated success translating business needs into detailed technical requirements and scalable implementations. Ability to lead cross functional technical projects, influence stakeholders, and manage competing priorities. Strong problem solving skills with a meticulous eye for data accuracy, quality assurance, and debugging workflows. Experience with project management tools such as Jira, Asana, or A proactive, curious, solution oriented mindset with a passion for technical problem solving. Excellent communication skills, with the ability to explain technical concepts to non technical partners. Strong desire to build, improve, and innovate within a fast moving, high growth technology environment. Collaborative spirit-someone who values being part of One Team and thrives in cross functional partnership. ABOUT FANDUEL GROUP FanDuel Group is an innovative sports tech entertainment company that is changing the way consumers engage with their favourite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance deposit wagering, and TV/media. FanDuel Group has a presence across all 50 states with approximately 17 million customers and 28 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland. Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct to consumer OTT platforms. FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognised brands and a constituent of the FTSE 100 index of the London Stock Exchange. PLAYER CONTRACT We treat our team right From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth Opportunities to build really cool products that fans love Mentorship and professional development resources to help you refine your game Flexible vacation allowance to let you refuel Hall of Fame benefit programs and platforms FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!". We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team! Apply for this position Technology We're the backbone and the turbo engine behind FanDuel's rise-and we don't just build software, we build the future. Step into our world and you'll find a frontier style playground where top tier talent tackles complex challenges head on. From crafting innovative tech to scaling a platform that's fast, secure, and rock solid, we're doing it all in one of the most regulated-and exciting-markets out there . click apply for full job details
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Unleash your leadership potential as a Senior Infrastructure Specialist and drive the development of infrastructure strategies for cloud based solutions. In this role, you will be responsible for leading the way in providing essential 24/7 technical support, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Join our Infrastructure team and make a significant impact on our clients' cloud based solutions. Apply today and embark on an exciting journey in System Administration! Responsibilities: Develop and lead cutting edge infrastructure strategies for cloud based solutions. Administer Dev, Test & Production environments hosted on Windows, Linux, and Unix servers. Develop and configure infrastructure and configuration as code (Ansible and Terraform). Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Mentor junior infrastructure specialists, providing guidance and support in their professional development. Stay abreast of emerging infrastructure technologies and best practices, driving continuous improvement. Required education: None. Preferred education: Bachelor's Degree. Required technical and professional expertise: Extensive experience with infrastructure administration and cloud platforms. Strong knowledge of load balancing, CDN options provided by multiple cloud vendors. Experience with installing and configuring databases (MySQL, MSSQL, PostgreSQL). Proficiency in scripting languages (Bash, PowerShell, Python). Ability to lead cross functional teams and manage stakeholder expectations. Preferred technical and professional experience: Experience with containerization technologies (Docker, Kubernetes). Familiarity with ITIL processes and Integrated Service Level Management. Knowledge of networking protocols and best practices. Background in software development or IT consulting. Expertise in migration tools (AWS Migration Hub, AWS Server Migration Service, etc.). Demonstrated leadership and mentoring skills. Publication record in peer reviewed journals or reputable industry publications. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Infrastructure Specialist - System Administration Job ID 51846 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Infrastructure & Technology Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Jan 19, 2026
Full time
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer to peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Unleash your leadership potential as a Senior Infrastructure Specialist and drive the development of infrastructure strategies for cloud based solutions. In this role, you will be responsible for leading the way in providing essential 24/7 technical support, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Join our Infrastructure team and make a significant impact on our clients' cloud based solutions. Apply today and embark on an exciting journey in System Administration! Responsibilities: Develop and lead cutting edge infrastructure strategies for cloud based solutions. Administer Dev, Test & Production environments hosted on Windows, Linux, and Unix servers. Develop and configure infrastructure and configuration as code (Ansible and Terraform). Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components. Mentor junior infrastructure specialists, providing guidance and support in their professional development. Stay abreast of emerging infrastructure technologies and best practices, driving continuous improvement. Required education: None. Preferred education: Bachelor's Degree. Required technical and professional expertise: Extensive experience with infrastructure administration and cloud platforms. Strong knowledge of load balancing, CDN options provided by multiple cloud vendors. Experience with installing and configuring databases (MySQL, MSSQL, PostgreSQL). Proficiency in scripting languages (Bash, PowerShell, Python). Ability to lead cross functional teams and manage stakeholder expectations. Preferred technical and professional experience: Experience with containerization technologies (Docker, Kubernetes). Familiarity with ITIL processes and Integrated Service Level Management. Knowledge of networking protocols and best practices. Background in software development or IT consulting. Expertise in migration tools (AWS Migration Hub, AWS Server Migration Service, etc.). Demonstrated leadership and mentoring skills. Publication record in peer reviewed journals or reputable industry publications. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title Infrastructure Specialist - System Administration Job ID 51846 City / Township / Village State / Province Country United Kingdom Work arrangement Hybrid Area of work Infrastructure & Technology Employment type Regular Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position?
Senior Account Executive (Sales), UKI Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a dynamic Senior ProServe Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer-facing relationship owner you'll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW's. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services within the technology/consulting sector, will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Key job responsibilities Leading business development efforts by engaging customers and driving high-value engagements Collaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accounts Creating proposals, securing customer sign off on Statements of Work (SOWs), and ensure successful project delivery Monitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potential Advocating for customers while balancing AWS business objectives About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensiveunterricht and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust_CFG suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree, or PhD Preferred Qualifications Master's degree in Business Administration or a related field AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy դեպքում and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jan 19, 2026
Full time
Senior Account Executive (Sales), UKI Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a dynamic Senior ProServe Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer-facing relationship owner you'll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW's. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services within the technology/consulting sector, will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Key job responsibilities Leading business development efforts by engaging customers and driving high-value engagements Collaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accounts Creating proposals, securing customer sign off on Statements of Work (SOWs), and ensure successful project delivery Monitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potential Advocating for customers while balancing AWS business objectives About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensiveunterricht and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust_CFG suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree, or PhD Preferred Qualifications Master's degree in Business Administration or a related field AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy դեպքում and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Act as a trusted advisor to partners (VARs, distributors, SIs, ISVs, MSPs), aligning HPE's Virtualisation strategy with their business priorities. Build and execute joint business plans to accelerate revenue, profitability, and pipeline growth, with a strong emphasis on VME and Morpheus Communicate HPE's global and local Virtualisation strategy to enable effective sell-to, sell-with, and sell-through motions. Develop deep knowledge of partner priorities, compliance drivers, market trends, and IT investment areas to differentiate HPE Lead with business value and sales leadership, strengthening long-term relationships to increase market share. Coordinate sales cadence, enablement, marketing, forecasting, and executive engagement with partners. Recruit, develop, and grow new partner relationships while ensuring alignment with HPE standards. Act as a pipeline enabler, ensuring partners are equipped with the tools, knowledge, and motivation to prioritise HPE solutions. University or Bachelors degree in Marketing or Finance; advanced degree or MBA preferred. Ideally 5+ years of professional experience within the IT Sales sector with experience in selling Virtualisation solutions such as VMWARE. Technology Acumen: Strong knowledge of HPE's Virtualisation portfolio, with a clear focus on VME & Morpheus Sales Excellence: Proven ability to uncover opportunities, position solutions, and create urgency in competitive situations. Account Management: Skilled in building strategic, financially grounded business plans with partners. Portfolio Expertise: Understanding of HPE and competitor offerings in virtualisation Partnering Acumen: Track record of working with resellers, distributors, and MSPs; comfortable integrating into partner ecosystems. Financial Acumen: Ability to assess partner/customer health and position value-driven solutions. Forecasting & Discipline: Proactive in anticipating needs, tracking performance, and closing pipeline gaps. Executive Communication: Strong presenter, negotiator, and influencer at C-level.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: . Hewlett Packard Enterprise Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: . If you'd like more information about your EEO right as an applicant under the law, please click here: E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and . Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must
Jan 17, 2026
Full time
Act as a trusted advisor to partners (VARs, distributors, SIs, ISVs, MSPs), aligning HPE's Virtualisation strategy with their business priorities. Build and execute joint business plans to accelerate revenue, profitability, and pipeline growth, with a strong emphasis on VME and Morpheus Communicate HPE's global and local Virtualisation strategy to enable effective sell-to, sell-with, and sell-through motions. Develop deep knowledge of partner priorities, compliance drivers, market trends, and IT investment areas to differentiate HPE Lead with business value and sales leadership, strengthening long-term relationships to increase market share. Coordinate sales cadence, enablement, marketing, forecasting, and executive engagement with partners. Recruit, develop, and grow new partner relationships while ensuring alignment with HPE standards. Act as a pipeline enabler, ensuring partners are equipped with the tools, knowledge, and motivation to prioritise HPE solutions. University or Bachelors degree in Marketing or Finance; advanced degree or MBA preferred. Ideally 5+ years of professional experience within the IT Sales sector with experience in selling Virtualisation solutions such as VMWARE. Technology Acumen: Strong knowledge of HPE's Virtualisation portfolio, with a clear focus on VME & Morpheus Sales Excellence: Proven ability to uncover opportunities, position solutions, and create urgency in competitive situations. Account Management: Skilled in building strategic, financially grounded business plans with partners. Portfolio Expertise: Understanding of HPE and competitor offerings in virtualisation Partnering Acumen: Track record of working with resellers, distributors, and MSPs; comfortable integrating into partner ecosystems. Financial Acumen: Ability to assess partner/customer health and position value-driven solutions. Forecasting & Discipline: Proactive in anticipating needs, tracking performance, and closing pipeline gaps. Executive Communication: Strong presenter, negotiator, and influencer at C-level.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: . Hewlett Packard Enterprise Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: . If you'd like more information about your EEO right as an applicant under the law, please click here: E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and . Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must
We're a fast-growing global cybersecurity company with strong foundations in the DACH region and expanding rapidly across the UK and Northern Europe. We believe in innovation, accountability, and empowering people to take ownership. If you're looking to join a collaborative international team where your ideas matter and your work has impact, this is the place for you. This full time, permanent, hybrid working position is available immediately in Green Park - Reading, UK. Your Job As a Sales Administrator, you'll play a key role in supporting our regional sales and partner teams. You'll help optimise processes, improve data quality, and deliver the insights that drive smarter decisions and sustainable growth. You'll collaborate closely with Sales, Marketing, and Finance to streamline workflows and enable our teams to perform at their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote to order and reporting efficiency. You identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile You have experience in Sales Operations, Business Administration, or a related analytical or commercial role. You have excellent communication skills in English; additional languages are an advantage. You have strong organisational and multitasking ability with attention to detail. You have experience using CRM systems (Salesforce preferred) and Microsoft 365 tools, particularly Excel or Power BI. You have analytical mindset with curiosity and a drive for improvement. You can meet deadlines and manage multiple priorities in a fast paced environment. Be a part of a growing global company in one of the most dynamic industries - cybersecurity. Short decision paths and flat hierarchies in an open work atmosphere. Personal and professional development opportunities. Company wellness program - Be Active Bonus will keep you healthy with an allowance for your fitness and sports club membership. 25 days holiday per year and public holidays. Global team building events, modern offices, and free onsite parking. A hybrid work model, and flexible working time that suits your work life balance. We also offer a Temporary Employee Exchange Program that allows you to work at our global office locations and explore the world, such as Malta, Madrid, Montreal, and Washington. Julia Klein (Team Lead Recruiting) and our Recruiting Team are excited to get to know you! Simply apply proactively and convince us of your abilities! Hornetsecurityis a leading global provider of next generation cloud based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.
Jan 16, 2026
Full time
We're a fast-growing global cybersecurity company with strong foundations in the DACH region and expanding rapidly across the UK and Northern Europe. We believe in innovation, accountability, and empowering people to take ownership. If you're looking to join a collaborative international team where your ideas matter and your work has impact, this is the place for you. This full time, permanent, hybrid working position is available immediately in Green Park - Reading, UK. Your Job As a Sales Administrator, you'll play a key role in supporting our regional sales and partner teams. You'll help optimise processes, improve data quality, and deliver the insights that drive smarter decisions and sustainable growth. You'll collaborate closely with Sales, Marketing, and Finance to streamline workflows and enable our teams to perform at their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote to order and reporting efficiency. You identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile You have experience in Sales Operations, Business Administration, or a related analytical or commercial role. You have excellent communication skills in English; additional languages are an advantage. You have strong organisational and multitasking ability with attention to detail. You have experience using CRM systems (Salesforce preferred) and Microsoft 365 tools, particularly Excel or Power BI. You have analytical mindset with curiosity and a drive for improvement. You can meet deadlines and manage multiple priorities in a fast paced environment. Be a part of a growing global company in one of the most dynamic industries - cybersecurity. Short decision paths and flat hierarchies in an open work atmosphere. Personal and professional development opportunities. Company wellness program - Be Active Bonus will keep you healthy with an allowance for your fitness and sports club membership. 25 days holiday per year and public holidays. Global team building events, modern offices, and free onsite parking. A hybrid work model, and flexible working time that suits your work life balance. We also offer a Temporary Employee Exchange Program that allows you to work at our global office locations and explore the world, such as Malta, Madrid, Montreal, and Washington. Julia Klein (Team Lead Recruiting) and our Recruiting Team are excited to get to know you! Simply apply proactively and convince us of your abilities! Hornetsecurityis a leading global provider of next generation cloud based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.
Location: Cheltenham ( 5 Days on Site) We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. at varying skill levels. The successful candidate will work within multiple teams and will be innovative and analytical with a good eye for detail. Your role will include implementing standards, policies, and procedures for continual service improvement. Role responsibilities: Excellent organisation and time management skillsWillingness to both share your knowledge and learn from others Desirable Skills and Technologies Proficiency in UNIX/Linux systems(Red Hat, Debian, Solaris, AIX, etc.)Knowledge of scripting with Bash, Python, and/or GitExperience of AWS Competitive compensation DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more) DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
Jan 16, 2026
Full time
Location: Cheltenham ( 5 Days on Site) We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. at varying skill levels. The successful candidate will work within multiple teams and will be innovative and analytical with a good eye for detail. Your role will include implementing standards, policies, and procedures for continual service improvement. Role responsibilities: Excellent organisation and time management skillsWillingness to both share your knowledge and learn from others Desirable Skills and Technologies Proficiency in UNIX/Linux systems(Red Hat, Debian, Solaris, AIX, etc.)Knowledge of scripting with Bash, Python, and/or GitExperience of AWS Competitive compensation DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more) DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who's confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Drive the intake, analysis, and execution of Salesforce change requests - translating business needs into scalable, maintainable solutions. Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication. Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy. Own the configuration of Sales Cloud and/or Service Cloud - including custom objects, automation logic, validation rules, permission structures, and reporting models. Actively manage technical debt and ensure long-term platform scalability. Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows. Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability. Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams. Create and maintain reports, dashboards, and list views to support business reporting needs. Support UAT, bug resolution, and user onboarding for all new platform capabilities. Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications. KEY REQUIREMENTS Have 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools. Understand how to balance technical debt, speed, and clean design in a fast-paced environment. Thrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support. Have experience working in agile environments using tools like Asana. Are proactive, pragmatic, and focused on outcomes, not just shipping code. Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals. Are able to create reports, dashboards, and list views for various use cases and business stakeholders. Have Salesforce Administrator Certification or equivalent hands-on credibility. BONUS POINTS Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows. Experience in a development capacity, including working with Apex and Lightning Web Components (LWC). Experience supporting Salesforce integrations with other business systems. Additional certifications such as Advanced Administrator and Platform App Builder. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Jan 16, 2026
Full time
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role ideal for someone who's confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Drive the intake, analysis, and execution of Salesforce change requests - translating business needs into scalable, maintainable solutions. Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication. Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy. Own the configuration of Sales Cloud and/or Service Cloud - including custom objects, automation logic, validation rules, permission structures, and reporting models. Actively manage technical debt and ensure long-term platform scalability. Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows. Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability. Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams. Create and maintain reports, dashboards, and list views to support business reporting needs. Support UAT, bug resolution, and user onboarding for all new platform capabilities. Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications. KEY REQUIREMENTS Have 5+ years of Salesforce administrator experience, with strong hands-on knowledge of Flows and declarative tools. Understand how to balance technical debt, speed, and clean design in a fast-paced environment. Thrive in cross-functional teams and are comfortable working with stakeholders across sales, operations, and support. Have experience working in agile environments using tools like Asana. Are proactive, pragmatic, and focused on outcomes, not just shipping code. Have a good understanding of process automation tools (e.g., Flows, Validation Rules) and are confident creating robust and scalable solutions to achieve business goals. Are able to create reports, dashboards, and list views for various use cases and business stakeholders. Have Salesforce Administrator Certification or equivalent hands-on credibility. BONUS POINTS Work closely with AI/automation and Ops teams to streamline high-volume or high-touch workflows. Experience in a development capacity, including working with Apex and Lightning Web Components (LWC). Experience supporting Salesforce integrations with other business systems. Additional certifications such as Advanced Administrator and Platform App Builder. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
CyberArk Professional Services Consultant Full-time Permanent Must be eligible for SC clearance Base location can be London/Middlesex/North Yorkshire - predominantly home working but travel to client sites as required (Candidates must be UK based) 70,000 - 80,000 Per Annum Plus Excellent Benefits - See below This is superb time to join an award-winning IT solutions provider during a period of significant growth and success. Our client is looking for a UK based CyberArk certified Professional Services Consultant on a full time basis, to work with a number of high profile public sector clients and provide first class technical assistance to all members of the Security Sales Teams having particular emphasis upon the post sales deployment and installation of the solution sold. Experience/Qualifications required: CyberArk certified - Essential Demonstrable experience working as a CyberArk Professional Services Consultant Sound knowledge of CyberArk PAM administration Installation of CyberArk PAM On Premises and Privilege Cloud Upgrade of CyberArk PAM including all components between both major and minor versions Integration of CyberArk with Active Directory, SMTP, SIEM systems Knowledge of integration with 2FA using SAML, Radius CyberArk scripting experience using PACLI, REST API Configuration of CyberArk PSM Connection Components including for Web applications A proficient working knowledge of Windows Operating Systems is essential, Microsoft certifications are advantageous A proficient working knowledge of networking protocols Proficient awareness of Networking Security products Knowledge of Active Directory, Linux, Database (SQL & Oracle) and Networking Benefits: 25 days holiday (rising to 27 days with service) plus bank holidays Pension scheme Private Healthcare Life Assurance EAP programme Cycle to Work Scheme Two volunteering days per annum Hybrid working arrangement If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Jan 16, 2026
Full time
CyberArk Professional Services Consultant Full-time Permanent Must be eligible for SC clearance Base location can be London/Middlesex/North Yorkshire - predominantly home working but travel to client sites as required (Candidates must be UK based) 70,000 - 80,000 Per Annum Plus Excellent Benefits - See below This is superb time to join an award-winning IT solutions provider during a period of significant growth and success. Our client is looking for a UK based CyberArk certified Professional Services Consultant on a full time basis, to work with a number of high profile public sector clients and provide first class technical assistance to all members of the Security Sales Teams having particular emphasis upon the post sales deployment and installation of the solution sold. Experience/Qualifications required: CyberArk certified - Essential Demonstrable experience working as a CyberArk Professional Services Consultant Sound knowledge of CyberArk PAM administration Installation of CyberArk PAM On Premises and Privilege Cloud Upgrade of CyberArk PAM including all components between both major and minor versions Integration of CyberArk with Active Directory, SMTP, SIEM systems Knowledge of integration with 2FA using SAML, Radius CyberArk scripting experience using PACLI, REST API Configuration of CyberArk PSM Connection Components including for Web applications A proficient working knowledge of Windows Operating Systems is essential, Microsoft certifications are advantageous A proficient working knowledge of networking protocols Proficient awareness of Networking Security products Knowledge of Active Directory, Linux, Database (SQL & Oracle) and Networking Benefits: 25 days holiday (rising to 27 days with service) plus bank holidays Pension scheme Private Healthcare Life Assurance EAP programme Cycle to Work Scheme Two volunteering days per annum Hybrid working arrangement If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
CyberArk Professional Services Consultant 3 Month contract - Outside IR35 Must be eligible for SC clearance Base location can be London/Middlesex/North Yorkshire - predominantly home working but travel to client sites as required (Candidates must be UK based) This is superb time to join an award-winning IT solutions provider during a period of significant growth and success. Our client is looking for a UK based CyberArk certified Professional Services Consultant, to work with a number of high profile public sector clients and provide first class technical assistance to all members of the Security Sales Teams having particular emphasis upon the post sales deployment and installation of the solution sold. Experience/Qualifications required: CyberArk certified - Essential Demonstrable experience working as a CyberArk Professional Services Consultant Sound knowledge of CyberArk PAM administration Installation of CyberArk PAM On Premises and Privilege Cloud Upgrade of CyberArk PAM including all components between both major and minor versions Integration of CyberArk with Active Directory, SMTP, SIEM systems Knowledge of integration with 2FA using SAML, Radius CyberArk Scripting experience using PACLI, REST API Configuration of CyberArk PSM Connection Components including for Web applications A proficient working knowledge of Windows Operating Systems is essential, Microsoft certifications are advantageous A proficient working knowledge of networking protocols Proficient awareness of Networking Security products Knowledge of Active Directory, Linux, Database (SQL & Oracle) and Networking If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Jan 15, 2026
Contractor
CyberArk Professional Services Consultant 3 Month contract - Outside IR35 Must be eligible for SC clearance Base location can be London/Middlesex/North Yorkshire - predominantly home working but travel to client sites as required (Candidates must be UK based) This is superb time to join an award-winning IT solutions provider during a period of significant growth and success. Our client is looking for a UK based CyberArk certified Professional Services Consultant, to work with a number of high profile public sector clients and provide first class technical assistance to all members of the Security Sales Teams having particular emphasis upon the post sales deployment and installation of the solution sold. Experience/Qualifications required: CyberArk certified - Essential Demonstrable experience working as a CyberArk Professional Services Consultant Sound knowledge of CyberArk PAM administration Installation of CyberArk PAM On Premises and Privilege Cloud Upgrade of CyberArk PAM including all components between both major and minor versions Integration of CyberArk with Active Directory, SMTP, SIEM systems Knowledge of integration with 2FA using SAML, Radius CyberArk Scripting experience using PACLI, REST API Configuration of CyberArk PSM Connection Components including for Web applications A proficient working knowledge of Windows Operating Systems is essential, Microsoft certifications are advantageous A proficient working knowledge of networking protocols Proficient awareness of Networking Security products Knowledge of Active Directory, Linux, Database (SQL & Oracle) and Networking If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Our client, a prominent organisation in the Defence & Security industry, is seeking a Senior Infrastructure Engineer to join their permanent team. This role involves managing and optimising the IT infrastructure to support the critical operations within the business. Key Responsibilities: Designing, implementing, and managing IT infrastructure solutions Ensuring the stability, integrity, and efficient operation of the in-house information systems Conducting regular system performance tuning, hardware upgrades, and resource optimisation Providing technical guidance and support to internal teams and stakeholders Implementing security measures and compliance policies for IT systems Leading infrastructure projects from conception through to completion Monitoring network performance and troubleshooting issues as they arise Documenting infrastructure changes and maintaining up-to-date technical documentation Job Requirements: Extensive experience in IT infrastructure within the Defence & Security sector Strong understanding of network and server hardware, software, and virtualisation Proficiency in system and network administration, including backup and recovery processes Experience with infrastructure security and compliance best practices Exceptional problem-solving skills and ability to work under pressure Excellent communication skills and capability to collaborate effectively Relevant technical qualifications in IT or a related discipline Benefits: Engaging and challenging projects within the Defence & Security sector Opportunities for professional development and career progression Supportive and collaborative work culture Comprehensive employee benefits package If you are a skilled Senior Infrastructure Engineer looking to contribute to significant projects within the Defence & Security sector, we encourage you to apply now and become a part of our client's dedicated team.
Jan 15, 2026
Full time
Our client, a prominent organisation in the Defence & Security industry, is seeking a Senior Infrastructure Engineer to join their permanent team. This role involves managing and optimising the IT infrastructure to support the critical operations within the business. Key Responsibilities: Designing, implementing, and managing IT infrastructure solutions Ensuring the stability, integrity, and efficient operation of the in-house information systems Conducting regular system performance tuning, hardware upgrades, and resource optimisation Providing technical guidance and support to internal teams and stakeholders Implementing security measures and compliance policies for IT systems Leading infrastructure projects from conception through to completion Monitoring network performance and troubleshooting issues as they arise Documenting infrastructure changes and maintaining up-to-date technical documentation Job Requirements: Extensive experience in IT infrastructure within the Defence & Security sector Strong understanding of network and server hardware, software, and virtualisation Proficiency in system and network administration, including backup and recovery processes Experience with infrastructure security and compliance best practices Exceptional problem-solving skills and ability to work under pressure Excellent communication skills and capability to collaborate effectively Relevant technical qualifications in IT or a related discipline Benefits: Engaging and challenging projects within the Defence & Security sector Opportunities for professional development and career progression Supportive and collaborative work culture Comprehensive employee benefits package If you are a skilled Senior Infrastructure Engineer looking to contribute to significant projects within the Defence & Security sector, we encourage you to apply now and become a part of our client's dedicated team.
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other_co m panies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co innovation and go to market partnerships: Latest News and Announcements TetraScience Newsroom: In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It anlay is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What you are You thrive on working well with others. You make the people around you better. You love to collaborate with fellow team members, customers, field engineers, executives, and inspire them to do their best. You relentlessly strive to excel in your craft. You are passionate about delivering delightful customer experiences. You take ownership of all the aspects of the customer journey from beginning of case creation, to resolution. You consistently seek understanding and clarity. You look at every interaction as an opportunity to learn. You aren't afraid to ask questions. You have the humility and confidence to not be the smartest person in the room. What You Will Do This position focuses on working with customers to address technical issues. You will be responsible for investigating end to end usability, stability, scale and performance issues reported by TetraScience customers. You will drive issues to resolution and/or identify workarounds to unblock customers either individually or by partnering with product and engineering teams. You will prioritise and complete work to meet service level agreements. You will be the steward of the customer support to engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging,Lemma's and documenting relevant information You will develop tools, scripts, benchmarks, and documentation to scale yourself individually, and help长龙 support diagnose, troubleshoot, extract relevant information, and fix issues to reduce mean time to resolution. You will work extensively with the wider account teams to drive value for customers=train Mandatory: 4+ Years (7+ for Senior role) in a technical customer facing support role with a proven track record of excellence in Performance, Scale, Resiliency and Customer Support. Solid understanding of AWS technologies and features including Cloudwatch, ECS, S3, Cloudformation, Lambdas, SQS. Baseline IT skills including TCP/IP networking and Windows system administration. Troubleshooting experience with API and various types of integration at scale in AWS. Experience with CloudNative platforms and applications, Micro services, Docker and SaaS deployments. Demonstrated experience of debugging software reliability issues in a distributed environment. Must have excellent interpersonal and communications skills including fluent English to a technical level. Must be self driven, innovative, and willing to take initiative. Demonstrated ability to solve complex problems to specific timelines. Suitable home working environment for fully remote work. Professional and mature demeanour for customer communication and possible customer site visits. Resident in and able to work from UK. VISA's not provided nor sponsored. Beneficial: Experience in one or more scripting or programming languages. Strong familiarity with using CRMs like Zendesk or Salesforce. Bachelor's degree in computer science, or technical related field. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Flexible working arrangements and remote work.
Jan 15, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other_co m panies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co innovation and go to market partnerships: Latest News and Announcements TetraScience Newsroom: In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It anlay is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What you are You thrive on working well with others. You make the people around you better. You love to collaborate with fellow team members, customers, field engineers, executives, and inspire them to do their best. You relentlessly strive to excel in your craft. You are passionate about delivering delightful customer experiences. You take ownership of all the aspects of the customer journey from beginning of case creation, to resolution. You consistently seek understanding and clarity. You look at every interaction as an opportunity to learn. You aren't afraid to ask questions. You have the humility and confidence to not be the smartest person in the room. What You Will Do This position focuses on working with customers to address technical issues. You will be responsible for investigating end to end usability, stability, scale and performance issues reported by TetraScience customers. You will drive issues to resolution and/or identify workarounds to unblock customers either individually or by partnering with product and engineering teams. You will prioritise and complete work to meet service level agreements. You will be the steward of the customer support to engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging,Lemma's and documenting relevant information You will develop tools, scripts, benchmarks, and documentation to scale yourself individually, and help长龙 support diagnose, troubleshoot, extract relevant information, and fix issues to reduce mean time to resolution. You will work extensively with the wider account teams to drive value for customers=train Mandatory: 4+ Years (7+ for Senior role) in a technical customer facing support role with a proven track record of excellence in Performance, Scale, Resiliency and Customer Support. Solid understanding of AWS technologies and features including Cloudwatch, ECS, S3, Cloudformation, Lambdas, SQS. Baseline IT skills including TCP/IP networking and Windows system administration. Troubleshooting experience with API and various types of integration at scale in AWS. Experience with CloudNative platforms and applications, Micro services, Docker and SaaS deployments. Demonstrated experience of debugging software reliability issues in a distributed environment. Must have excellent interpersonal and communications skills including fluent English to a technical level. Must be self driven, innovative, and willing to take initiative. Demonstrated ability to solve complex problems to specific timelines. Suitable home working environment for fully remote work. Professional and mature demeanour for customer communication and possible customer site visits. Resident in and able to work from UK. VISA's not provided nor sponsored. Beneficial: Experience in one or more scripting or programming languages. Strong familiarity with using CRMs like Zendesk or Salesforce. Bachelor's degree in computer science, or technical related field. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Flexible working arrangements and remote work.
