Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don't fully "tick all the boxes" on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. O bjectives of the role Support and improve operational IT systems, implement new and decommission old solutions Provide 2 nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team / 3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks / plan own time Strong communication skills both verbal and written Be able to think 'out of the box', providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance / SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking / (un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows Domain Services - AD Services, DHCP, DNS, Sites & Services Experience with VMware and some Hyper-V Other Hypervisors are desirable Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server / RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.
Jun 09, 2026
Full time
Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don't fully "tick all the boxes" on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. O bjectives of the role Support and improve operational IT systems, implement new and decommission old solutions Provide 2 nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team / 3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks / plan own time Strong communication skills both verbal and written Be able to think 'out of the box', providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance / SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking / (un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows Domain Services - AD Services, DHCP, DNS, Sites & Services Experience with VMware and some Hyper-V Other Hypervisors are desirable Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server / RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.
Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don't fully "tick all the boxes" on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. O bjectives of the role Support and improve operational IT systems, implement new and decommission old solutions Provide 2 nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team / 3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks / plan own time Strong communication skills both verbal and written Be able to think 'out of the box', providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance / SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking / (un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows Domain Services - AD Services, DHCP, DNS, Sites & Services Experience with VMware and some Hyper-V Other Hypervisors are desirable Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server / RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.
Jun 09, 2026
Full time
Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We're looking for a self-driven and proactive Systems Engineer (Level 2-3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don't fully "tick all the boxes" on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. O bjectives of the role Support and improve operational IT systems, implement new and decommission old solutions Provide 2 nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team / 3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks / plan own time Strong communication skills both verbal and written Be able to think 'out of the box', providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance / SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking / (un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows Domain Services - AD Services, DHCP, DNS, Sites & Services Experience with VMware and some Hyper-V Other Hypervisors are desirable Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server / RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.
SAP LeanIX, Signavio S/4HANA Consultant - London, UK Job Details Role: Principal Consultant/SAP LeanIX, Signavio S/4HANA Technology: SAP LeanIX, Signavio S/4HANA Location: London, UK Infosys is seeking a highly experienced and dynamic Principal Consultant - SAP to join our growing SAP practice. This role demands deep expertise in SAP technologies, strong leadership capabilities, and a proven track record of delivering complex transformation programs. As a Principal Consultant, you will lead solution architecture, client engagements, and delivery excellence across SAP S/4HANA projects. Key Responsibilities Lead SAP solutions across multiple end to end implementations and transformation programs. Drive client engagements from Phase 0 through execution, including Greenfield, Brownfield, and Hybrid S/4HANA projects. Collaborate with client stakeholders (Business and IT) to define roadmaps, assess readiness, and build transformation strategies. Architect the Integrated Ecosystem: Build and maintain the end to end integration between LeanIX, Signavio, and SAP Cloud ALM (CALM) to create a seamless "Single Source of Truth" for our S/4HANA journey. Operationalize Business Architecture: Map business processes in Signavio directly to IT landscapes in LeanIX, ensuring every process change is backed by architectural transparency. Drive Implementation Excellence: Lead the "Clean Core" strategy by orchestrating project requirements, testing, and deployments within SAP CALM. Maximize Digital Adoption: Design and deploy WalkMe DAP solutions to simplify complex workflows and ensure 100% user proficiency across the SAP landscape. Innovate the Toolchain: Continuously optimize the automation and data flow between these platforms to eliminate manual overhead in our transformation office. Represent Infosys in client meetings with professionalism and strong interpersonal communication. Stay current with SAP innovations and contribute to internal knowledge sharing. Required Skills Experience in SAP S/4HANA, Business AI, LeanIX, Signavio, Cloud ALM. Hands on SAP consulting experience. Minimum of 4 full lifecycle SAP project implementations. Exposure to at least two types of S/4HANA projects: Greenfield, Brownfield, or Hybrid. Experience in transformation preparation or Phase 0 activities. Proficiency in SAP toolchain usage or administration. Valid SAP certification in relevant skill areas. Strong client facing skills with the ability to engage middle management effectively. Proven ability to build solution proposals and estimate efforts accurately. Demonstrated flexibility, team spirit, and a results driven mindset. Preferred Qualifications Exposure to multiple SAP modules or skill areas within the SAP product portfolio. Publications or thought leadership in SAP or industry specific domains. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Jun 09, 2026
Full time
SAP LeanIX, Signavio S/4HANA Consultant - London, UK Job Details Role: Principal Consultant/SAP LeanIX, Signavio S/4HANA Technology: SAP LeanIX, Signavio S/4HANA Location: London, UK Infosys is seeking a highly experienced and dynamic Principal Consultant - SAP to join our growing SAP practice. This role demands deep expertise in SAP technologies, strong leadership capabilities, and a proven track record of delivering complex transformation programs. As a Principal Consultant, you will lead solution architecture, client engagements, and delivery excellence across SAP S/4HANA projects. Key Responsibilities Lead SAP solutions across multiple end to end implementations and transformation programs. Drive client engagements from Phase 0 through execution, including Greenfield, Brownfield, and Hybrid S/4HANA projects. Collaborate with client stakeholders (Business and IT) to define roadmaps, assess readiness, and build transformation strategies. Architect the Integrated Ecosystem: Build and maintain the end to end integration between LeanIX, Signavio, and SAP Cloud ALM (CALM) to create a seamless "Single Source of Truth" for our S/4HANA journey. Operationalize Business Architecture: Map business processes in Signavio directly to IT landscapes in LeanIX, ensuring every process change is backed by architectural transparency. Drive Implementation Excellence: Lead the "Clean Core" strategy by orchestrating project requirements, testing, and deployments within SAP CALM. Maximize Digital Adoption: Design and deploy WalkMe DAP solutions to simplify complex workflows and ensure 100% user proficiency across the SAP landscape. Innovate the Toolchain: Continuously optimize the automation and data flow between these platforms to eliminate manual overhead in our transformation office. Represent Infosys in client meetings with professionalism and strong interpersonal communication. Stay current with SAP innovations and contribute to internal knowledge sharing. Required Skills Experience in SAP S/4HANA, Business AI, LeanIX, Signavio, Cloud ALM. Hands on SAP consulting experience. Minimum of 4 full lifecycle SAP project implementations. Exposure to at least two types of S/4HANA projects: Greenfield, Brownfield, or Hybrid. Experience in transformation preparation or Phase 0 activities. Proficiency in SAP toolchain usage or administration. Valid SAP certification in relevant skill areas. Strong client facing skills with the ability to engage middle management effectively. Proven ability to build solution proposals and estimate efforts accurately. Demonstrated flexibility, team spirit, and a results driven mindset. Preferred Qualifications Exposure to multiple SAP modules or skill areas within the SAP product portfolio. Publications or thought leadership in SAP or industry specific domains. All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Client-Focused Role - Cloud Accounting - Career Development Are you an accounts professional who enjoys building strong client relationships, delivering high-quality work and genuinely helping businesses succeed? Do you want to join a modern, people-focused accountancy practice that is growing strongly, investing in its team and building a reputation as one of Cornwall s best employers? We re looking for an Accounts Assistant to join Harland Accountants , supporting a varied portfolio of clients across accounts preparation, VAT, bookkeeping and payroll while working closely with both colleagues and clients in a highly collaborative environment. This is a fantastic opportunity to join a progressive and ambitious practice where your communication skills, organisation and client focus will be just as valued as your technical capability. Ready to take the next step in your accounting career with a firm that genuinely values its people and clients? The Role at a Glance: Accounts Assistant Falmouth or Helston Based / Hybrid Competitive Salary Plus Healthcare Benefits, Birthday Off, Career Development & More Full Time - Permanent Working Hours: 9am - 5pm with flexibility considered Hybrid Working: 3 Days Office Based Reporting to: Client Managers Company: Award-Winning Independent Accountancy Practice Culture: Growth Mindset Strong Relationships Generosity of Spirit Your Background / Skills: Accounts Preparation, VAT Returns, Payroll, Bookkeeping, Xero, KashFlow, Client Support, Cloud Accounting Qualifications: AAT Level 3 qualified (or working towards), QBE, or studying ACCA / ICAEW Who we are: Harland Accountants is a growing independent accountancy practice supporting businesses and individuals across Cornwall and beyond. We re passionate about helping businesses succeed and equally passionate about creating an environment where our own people can grow, develop and enjoy meaningful careers. Our culture is built around three core values: Growth Mindset, Strong Relationships and Generosity of Spirit. We believe in supporting each other, building trusted client partnerships and continuously improving how we work and develop as a team. We re proud to have been shortlisted for Employer of the Year and ESG Firm of the Year at the Accounting Excellence Awards 2025, as well as being voted by our own team as a Top 10 Employer in Cornwall in both 2024 and 2025. As the business continues to grow, we re looking for someone who enjoys variety, values client relationships and wants to be part of a collaborative, forward-thinking practice environment. Ready to join a firm where people genuinely enjoy working together? Working closely with Client Managers, you ll support the smooth delivery of client work across a varied portfolio, helping ensure deadlines are met and clients receive a responsive and professional service. This is a broad and varied role offering exposure across accounts, VAT, bookkeeping and payroll, making it ideal for someone looking to continue building their accounting career within a progressive practice environment. Importantly, this is not a role for someone who wants to sit quietly behind emails all day. We re looking for someone who enjoys speaking with clients, building relationships and becoming a trusted part of the client experience. What your day might look like: • Preparing accounts and tax returns for a portfolio of clients • Drafting financial statements to a high standard • Preparing and submitting VAT returns in line with Making Tax Digital requirements • Supporting clients with bookkeeping systems including Xero and KashFlow • Resolving bookkeeping, VAT and payroll queries from clients • Supporting payroll processing and related client administration • Working closely with Client Managers to deliver high-quality client service • Attending client meetings and supporting follow-up actions • Managing your own workload across multiple assignments and deadlines • Supervising and supporting Trainee Accounts Assistants • Supporting the smooth running of systems and internal processes • Providing reception cover where required About You: • AAT qualified to at least Level 3, or working towards qualification • Alternatively qualified by experience or studying ACCA / ICAEW • Previous experience within an accountancy practice environment • Strong working knowledge of bookkeeping, VAT and payroll • Experience using cloud accounting systems such as Xero or KashFlow • Good understanding of Making Tax Digital requirements • Comfortable speaking confidently with clients and building relationships • Highly organised with strong attention to detail • AI-curious and open-minded towards new technologies and ways of working • Proactive, reliable and solutions-focused • Able to manage multiple priorities and deadlines effectively • Positive team player with strong communication skills • Full right to work in the UK without sponsorship requirements Why Join Harland Accountants? • Join an award-recognised and growing independent practice • Hybrid working with flexibility built around trust and collaboration • Genuine career development and progression opportunities • Supportive and people-first culture • Opportunity to work closely with clients and make a real impact • Modern cloud-accounting focused environment • Friendly, collaborative and ambitious team • Be part of one of Cornwall s Top 10 Employers If you re looking for an Accounting role where you can continue developing technically while building meaningful client relationships inside a supportive and ambitious practice, we d love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jun 08, 2026
Full time
Client-Focused Role - Cloud Accounting - Career Development Are you an accounts professional who enjoys building strong client relationships, delivering high-quality work and genuinely helping businesses succeed? Do you want to join a modern, people-focused accountancy practice that is growing strongly, investing in its team and building a reputation as one of Cornwall s best employers? We re looking for an Accounts Assistant to join Harland Accountants , supporting a varied portfolio of clients across accounts preparation, VAT, bookkeeping and payroll while working closely with both colleagues and clients in a highly collaborative environment. This is a fantastic opportunity to join a progressive and ambitious practice where your communication skills, organisation and client focus will be just as valued as your technical capability. Ready to take the next step in your accounting career with a firm that genuinely values its people and clients? The Role at a Glance: Accounts Assistant Falmouth or Helston Based / Hybrid Competitive Salary Plus Healthcare Benefits, Birthday Off, Career Development & More Full Time - Permanent Working Hours: 9am - 5pm with flexibility considered Hybrid Working: 3 Days Office Based Reporting to: Client Managers Company: Award-Winning Independent Accountancy Practice Culture: Growth Mindset Strong Relationships Generosity of Spirit Your Background / Skills: Accounts Preparation, VAT Returns, Payroll, Bookkeeping, Xero, KashFlow, Client Support, Cloud Accounting Qualifications: AAT Level 3 qualified (or working towards), QBE, or studying ACCA / ICAEW Who we are: Harland Accountants is a growing independent accountancy practice supporting businesses and individuals across Cornwall and beyond. We re passionate about helping businesses succeed and equally passionate about creating an environment where our own people can grow, develop and enjoy meaningful careers. Our culture is built around three core values: Growth Mindset, Strong Relationships and Generosity of Spirit. We believe in supporting each other, building trusted client partnerships and continuously improving how we work and develop as a team. We re proud to have been shortlisted for Employer of the Year and ESG Firm of the Year at the Accounting Excellence Awards 2025, as well as being voted by our own team as a Top 10 Employer in Cornwall in both 2024 and 2025. As the business continues to grow, we re looking for someone who enjoys variety, values client relationships and wants to be part of a collaborative, forward-thinking practice environment. Ready to join a firm where people genuinely enjoy working together? Working closely with Client Managers, you ll support the smooth delivery of client work across a varied portfolio, helping ensure deadlines are met and clients receive a responsive and professional service. This is a broad and varied role offering exposure across accounts, VAT, bookkeeping and payroll, making it ideal for someone looking to continue building their accounting career within a progressive practice environment. Importantly, this is not a role for someone who wants to sit quietly behind emails all day. We re looking for someone who enjoys speaking with clients, building relationships and becoming a trusted part of the client experience. What your day might look like: • Preparing accounts and tax returns for a portfolio of clients • Drafting financial statements to a high standard • Preparing and submitting VAT returns in line with Making Tax Digital requirements • Supporting clients with bookkeeping systems including Xero and KashFlow • Resolving bookkeeping, VAT and payroll queries from clients • Supporting payroll processing and related client administration • Working closely with Client Managers to deliver high-quality client service • Attending client meetings and supporting follow-up actions • Managing your own workload across multiple assignments and deadlines • Supervising and supporting Trainee Accounts Assistants • Supporting the smooth running of systems and internal processes • Providing reception cover where required About You: • AAT qualified to at least Level 3, or working towards qualification • Alternatively qualified by experience or studying ACCA / ICAEW • Previous experience within an accountancy practice environment • Strong working knowledge of bookkeeping, VAT and payroll • Experience using cloud accounting systems such as Xero or KashFlow • Good understanding of Making Tax Digital requirements • Comfortable speaking confidently with clients and building relationships • Highly organised with strong attention to detail • AI-curious and open-minded towards new technologies and ways of working • Proactive, reliable and solutions-focused • Able to manage multiple priorities and deadlines effectively • Positive team player with strong communication skills • Full right to work in the UK without sponsorship requirements Why Join Harland Accountants? • Join an award-recognised and growing independent practice • Hybrid working with flexibility built around trust and collaboration • Genuine career development and progression opportunities • Supportive and people-first culture • Opportunity to work closely with clients and make a real impact • Modern cloud-accounting focused environment • Friendly, collaborative and ambitious team • Be part of one of Cornwall s Top 10 Employers If you re looking for an Accounting role where you can continue developing technically while building meaningful client relationships inside a supportive and ambitious practice, we d love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Salary: Aligned with professional experience and industry norms Hiring: ASAP Requirements: Must be UK Govt SC Clearable & living in the UK About ISx4 ISx4 is a dynamic and innovative team, we harness the power of artificial intelligence and cloud computing to drive real-world impact. We work at the forefront of AI technology, leveraging leading cloud platforms to build scalable, intelligent solutions. We provide Insight through Strategy, Solutions, Services & Support (Sx4). Our industry experience help derive competitive advantage for our clients, taking them on the journey from Hindsight, through Insight to Foresight. We create, deliver and manage Analytics and AI solutions across all sectors including finance, government, life sciences, private sector and sport. Our services are increasingly in demand as Analytics and AI services become a core competency in every area of the business. ISx4 are formal certified partners with Microsoft, AWS, GCP, SAS, IBM and Databricks and have customers & staff located globally. These strategic partnerships allow us to remain vendor-neutral and focused on our core competency area of analytics services delivery. ISx4 have an ambitious hiring plan for the next few years with new hires at all levels to support the strategic growth of the firm. The Role We are recruiting an experienced and passionate Data Consultant with relevant SAS project experience. The ideal candidate has over 3 years of experience in data and analytics, including leading teams and presenting business outcomes to key stakeholders. Job Responsibilities Collaborate with client and partner teams to provide timely, professional, and high-quality outputs on assigned projects. Leverage expertise in specific SAS technologies, solutions, and methodologies. Develop and implement data management systems to optimise data quality, focusing on best-practice ETL processes. Acquire data from primary/secondary sources and maintain databases/data systems. Utilise and communicate best-practice methodologies internally and externally. Create technical documentation such as requirements, design, administration, and user guides. Interpret data and analyse results using statistical techniques, delivering ongoing reports. Identify, analyse, and interpret trends or patterns in complex datasets. Participate in product and solution training to maintain in-depth knowledge of SAS offerings. Work closely with stakeholders to prioritise business and information needs. Conduct knowledge transfer sessions and establish trusted advisor relationships with customers. Qualifications/Experience Over 3 years of proven hands on SAS experience. Knowledge of data management and visualisation tools. Expertise in data models, database design, data mining, and segmentation techniques. Advanced SAS programming and statistical analysis experience. Strong analytical skills with a high level of attention to detail. Experience with designing and developing data ingestion processes. Ability to work independently and as part of a team. Bachelor's degree in Computer Science or a related field. Familiarity with different delivery methodologies. Personal Skills Personal Integrity Stakeholder Management Project Management Agile Methodologies Automation Data Stewardship Data Visualisation and Analysis Core Technical Skills Jira, Python, R, SQL Cloud Technology Awareness Familiarity with additional tools like Python, R, IBM Watson and Power BI. Understanding of DevOps tools (Git, Azure DevOps, Jenkins, Docker, Kubernetes). Experience working with Cloud Service Providers (Azure, AWS, GCP). At ISx4 we are passionate about delivering an AI & Analytics advantage for our customers, be it through understanding your business better, your customers to a deeper level or providing a service to help make your existing operating model run more effectively. We will do this using best practice processes and in a spirit of openness and professional integrity which is part of our core values.
Jun 06, 2026
Full time
Salary: Aligned with professional experience and industry norms Hiring: ASAP Requirements: Must be UK Govt SC Clearable & living in the UK About ISx4 ISx4 is a dynamic and innovative team, we harness the power of artificial intelligence and cloud computing to drive real-world impact. We work at the forefront of AI technology, leveraging leading cloud platforms to build scalable, intelligent solutions. We provide Insight through Strategy, Solutions, Services & Support (Sx4). Our industry experience help derive competitive advantage for our clients, taking them on the journey from Hindsight, through Insight to Foresight. We create, deliver and manage Analytics and AI solutions across all sectors including finance, government, life sciences, private sector and sport. Our services are increasingly in demand as Analytics and AI services become a core competency in every area of the business. ISx4 are formal certified partners with Microsoft, AWS, GCP, SAS, IBM and Databricks and have customers & staff located globally. These strategic partnerships allow us to remain vendor-neutral and focused on our core competency area of analytics services delivery. ISx4 have an ambitious hiring plan for the next few years with new hires at all levels to support the strategic growth of the firm. The Role We are recruiting an experienced and passionate Data Consultant with relevant SAS project experience. The ideal candidate has over 3 years of experience in data and analytics, including leading teams and presenting business outcomes to key stakeholders. Job Responsibilities Collaborate with client and partner teams to provide timely, professional, and high-quality outputs on assigned projects. Leverage expertise in specific SAS technologies, solutions, and methodologies. Develop and implement data management systems to optimise data quality, focusing on best-practice ETL processes. Acquire data from primary/secondary sources and maintain databases/data systems. Utilise and communicate best-practice methodologies internally and externally. Create technical documentation such as requirements, design, administration, and user guides. Interpret data and analyse results using statistical techniques, delivering ongoing reports. Identify, analyse, and interpret trends or patterns in complex datasets. Participate in product and solution training to maintain in-depth knowledge of SAS offerings. Work closely with stakeholders to prioritise business and information needs. Conduct knowledge transfer sessions and establish trusted advisor relationships with customers. Qualifications/Experience Over 3 years of proven hands on SAS experience. Knowledge of data management and visualisation tools. Expertise in data models, database design, data mining, and segmentation techniques. Advanced SAS programming and statistical analysis experience. Strong analytical skills with a high level of attention to detail. Experience with designing and developing data ingestion processes. Ability to work independently and as part of a team. Bachelor's degree in Computer Science or a related field. Familiarity with different delivery methodologies. Personal Skills Personal Integrity Stakeholder Management Project Management Agile Methodologies Automation Data Stewardship Data Visualisation and Analysis Core Technical Skills Jira, Python, R, SQL Cloud Technology Awareness Familiarity with additional tools like Python, R, IBM Watson and Power BI. Understanding of DevOps tools (Git, Azure DevOps, Jenkins, Docker, Kubernetes). Experience working with Cloud Service Providers (Azure, AWS, GCP). At ISx4 we are passionate about delivering an AI & Analytics advantage for our customers, be it through understanding your business better, your customers to a deeper level or providing a service to help make your existing operating model run more effectively. We will do this using best practice processes and in a spirit of openness and professional integrity which is part of our core values.
Employment Type: Contract, Freelance Location : Hybrid Brixton, UK - 1 day in the office, on Wednesdays, occasionally more. Salary : Up to £250 (GBP), Day Rate Seniority : Mid-level, Senior Closing : This role has no specific closing date. Job Description As Interim Operations Manager, you'll be the connective tissue of Chefs in Schools - the calm, resourceful presence at the centre of a growing organisation that keeps everything moving and everyone supported. Reporting directly to the COO, you'll take ownership of the operational, HR and IT functions that underpin our work, while acting as the trusted go-to for colleagues when things aren't working and the confident external face with our suppliers and partners. You'll work across a range of cloud-based systems (including Google Workspace and Breathe HR), manage our people processes end-to-end, coordinate IT procurement and software, and help maintain the data integrity that keeps us well organised. But above all, this is a people-first role - and the relationships you build will define how well we function as an organisation. Key Responsibilities People & Relationships Serve as the primary point of contact for the whole organisation - managing the central inbox, incoming calls and post, and ensuring colleagues always know where to turn. Build trusted relationships across the team, acting as a reliable and approachable first port of call when operational issues arise - finding solutions calmly and quickly. Manage and develop relationships with external suppliers, contractors, building managers and other partners, representing Chefs in Schools with professionalism and warmth. Support the COO and Senior Leadership Team with diary management, administrative queries and ad-hoc research - anticipating needs rather than waiting to be asked. Coordinate logistics for team and Trustee meetings, including room bookings, agenda preparation, and accurate minutes and action tracking. Office Management Manage all day-to-day administrative and office management activities. Monitor and maintain office provisions, stationery and supplies - keeping an eye on cost-effectiveness and availability. Support the implementation of organisational policies and procedures, helping the team understand and follow them in practice. Manage the administrative side of the Pleo expense platform, including onboarding new staff and providing clear guidance on receipt capture. HR Administration Take ownership of our HR platform (currently Breathe HR), ensuring records are accurate and the team is well supported in using it. Manage the end-to-end administrative side of recruitment, onboarding and offboarding, including drafting employment contracts and letters of variation. Maintain up-to-date DBS records for staff and Trustees, coordinating refreshes and ensuring adherence to safeguarding and GDPR policies. Coordinate and track staff training sessions and maintain the central training log. Manage visa sponsorship administrative requirements as needed. Data & Systems Work confidently across our cloud-based operational systems (including Google Workspace and Breathe HR), supporting colleagues in getting the most out of them and troubleshooting basic issues. Maintain our central digital and physical filing systems, ensuring records are securely stored and easy to navigate. Coordinate insurance cover renewals and maintain related documentation. Support the COO in reviewing and maintaining internal policies, procedures and organisational templates. IT Manage the procurement and setup of IT hardware (laptops, phones) for office-based and remote staff. Source and manage software licences and IT contracts, ensuring we benefit from charity discounts where available. Oversee the secure and responsible disposal of IT hardware. Essential Skills and Experience At least five years' experience in a varied administrative, operations or office management role. Exceptional interpersonal skills - you're the person colleagues naturally turn to, and you build trust quickly with people at all levels, both inside and outside the organisation. A confident, solutions-focused approach: you don't wait to be told what needs fixing, and you stay calm and constructive under pressure. Strong digital confidence and proven experience working across cloud-based operational systems (such as Google Workspace, HR platforms and similar tools). Outstanding organisational skills and the ability to juggle a varied workload, prioritise effectively and follow through on commitments. Excellent written and verbal communication skills - you can explain processes clearly to non-expert colleagues and represent the organisation confidently with external partners. A collaborative, honest and low-ego working style - you care about the team succeeding, not just your own piece of it. Commitment to equity, diversity and inclusion in how the organisation operates. Interest in and belief in our mission to improve kids' health through better food and food education in schools. Desirable Skills and Experience Experience working or volunteering in a charity, school or community setting. Familiarity with HR administration, including onboarding, contracts and DBS processes. Experience managing supplier or contractor relationships. Knowledge of GDPR and data protection best practice. IR35 Status: This contract engagement has been assessed as outside IR35. Contractors engaged through their own limited company will be responsible for managing their own tax affairs and will not be subject to PAYE deductions by the client. Know someone great for this? REF-
Jun 05, 2026
Full time
Employment Type: Contract, Freelance Location : Hybrid Brixton, UK - 1 day in the office, on Wednesdays, occasionally more. Salary : Up to £250 (GBP), Day Rate Seniority : Mid-level, Senior Closing : This role has no specific closing date. Job Description As Interim Operations Manager, you'll be the connective tissue of Chefs in Schools - the calm, resourceful presence at the centre of a growing organisation that keeps everything moving and everyone supported. Reporting directly to the COO, you'll take ownership of the operational, HR and IT functions that underpin our work, while acting as the trusted go-to for colleagues when things aren't working and the confident external face with our suppliers and partners. You'll work across a range of cloud-based systems (including Google Workspace and Breathe HR), manage our people processes end-to-end, coordinate IT procurement and software, and help maintain the data integrity that keeps us well organised. But above all, this is a people-first role - and the relationships you build will define how well we function as an organisation. Key Responsibilities People & Relationships Serve as the primary point of contact for the whole organisation - managing the central inbox, incoming calls and post, and ensuring colleagues always know where to turn. Build trusted relationships across the team, acting as a reliable and approachable first port of call when operational issues arise - finding solutions calmly and quickly. Manage and develop relationships with external suppliers, contractors, building managers and other partners, representing Chefs in Schools with professionalism and warmth. Support the COO and Senior Leadership Team with diary management, administrative queries and ad-hoc research - anticipating needs rather than waiting to be asked. Coordinate logistics for team and Trustee meetings, including room bookings, agenda preparation, and accurate minutes and action tracking. Office Management Manage all day-to-day administrative and office management activities. Monitor and maintain office provisions, stationery and supplies - keeping an eye on cost-effectiveness and availability. Support the implementation of organisational policies and procedures, helping the team understand and follow them in practice. Manage the administrative side of the Pleo expense platform, including onboarding new staff and providing clear guidance on receipt capture. HR Administration Take ownership of our HR platform (currently Breathe HR), ensuring records are accurate and the team is well supported in using it. Manage the end-to-end administrative side of recruitment, onboarding and offboarding, including drafting employment contracts and letters of variation. Maintain up-to-date DBS records for staff and Trustees, coordinating refreshes and ensuring adherence to safeguarding and GDPR policies. Coordinate and track staff training sessions and maintain the central training log. Manage visa sponsorship administrative requirements as needed. Data & Systems Work confidently across our cloud-based operational systems (including Google Workspace and Breathe HR), supporting colleagues in getting the most out of them and troubleshooting basic issues. Maintain our central digital and physical filing systems, ensuring records are securely stored and easy to navigate. Coordinate insurance cover renewals and maintain related documentation. Support the COO in reviewing and maintaining internal policies, procedures and organisational templates. IT Manage the procurement and setup of IT hardware (laptops, phones) for office-based and remote staff. Source and manage software licences and IT contracts, ensuring we benefit from charity discounts where available. Oversee the secure and responsible disposal of IT hardware. Essential Skills and Experience At least five years' experience in a varied administrative, operations or office management role. Exceptional interpersonal skills - you're the person colleagues naturally turn to, and you build trust quickly with people at all levels, both inside and outside the organisation. A confident, solutions-focused approach: you don't wait to be told what needs fixing, and you stay calm and constructive under pressure. Strong digital confidence and proven experience working across cloud-based operational systems (such as Google Workspace, HR platforms and similar tools). Outstanding organisational skills and the ability to juggle a varied workload, prioritise effectively and follow through on commitments. Excellent written and verbal communication skills - you can explain processes clearly to non-expert colleagues and represent the organisation confidently with external partners. A collaborative, honest and low-ego working style - you care about the team succeeding, not just your own piece of it. Commitment to equity, diversity and inclusion in how the organisation operates. Interest in and belief in our mission to improve kids' health through better food and food education in schools. Desirable Skills and Experience Experience working or volunteering in a charity, school or community setting. Familiarity with HR administration, including onboarding, contracts and DBS processes. Experience managing supplier or contractor relationships. Knowledge of GDPR and data protection best practice. IR35 Status: This contract engagement has been assessed as outside IR35. Contractors engaged through their own limited company will be responsible for managing their own tax affairs and will not be subject to PAYE deductions by the client. Know someone great for this? REF-
SC Cleared DevOps Engineer Location: Remtoe Contract Type: Contract - Outside IR35 Clearance: Active SC Clearance Required About the Role We are seeking a highly skilled and motivated SC Cleared DevOps Engineer to join our growing team. This is an exciting opportunity to play a key role in designing, implementing, and optimising scalable infrastructure and automation solutions across complex hybrid environments. The successful candidate will be instrumental in driving operational efficiency, improving system resilience, and supporting cloud migration and modernisation initiatives. Working closely with architects, engineers, and delivery teams, you will help ensure solutions align with technical roadmaps, governance standards, and industry best practices. Key Responsibilities Develop, maintain, and enhance Ansible playbooks and roles to automate infrastructure provisioning and management. Design and implement robust CI/CD pipelines that support reliable, scalable, and repeatable deployments. Drive automation initiatives to reduce manual intervention and improve operational efficiency. Create and maintain automation scripts using Bash (Linux) and PowerShell (Windows) for administration, permissions management, and operational tasks. Administer and support Windows Server 2016 and Linux environments, including patching, configuration, troubleshooting, and proactive maintenance. Support cloud migration and infrastructure modernisation programmes, including hybrid and cloud-native deployments. Maintain and support enterprise data platforms, including Data Warehousing (DWHR), Unified Data Platforms, Data Bridge integrations, and SAS Viya environments. Manage identity and access services, including Active Directory, Kerberos authentication, service accounts, and NAS security configurations. Implement and enhance monitoring and alerting solutions, perform root cause analysis, and contribute to improving platform resilience. Work within Agile delivery environments using Jira for backlog management, sprint planning, and defect tracking. Collaborate with architecture and engineering teams to ensure solutions meet governance, security, and technical standards. Produce and maintain technical documentation while contributing to knowledge sharing and continuous improvement initiatives. Develop reusable automation frameworks, standards, and best practices to support operational excellence. Essential Skills & Experience Active SC Clearance. Strong hands-on experience with Ansible, CI/CD pipelines, and infrastructure automation. Advanced scripting skills in Bash and PowerShell. Proven experience administering and supporting Windows and Linux environments. Experience supporting cloud migration and infrastructure modernisation programmes. Strong understanding of enterprise identity and access management technologies. Experience with monitoring, alerting, and incident management tools. Proven track record of working within Agile delivery environments using Jira. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Skills Experience with SAS Viya or similar enterprise analytics platforms. Exposure to Azure and/or AWS hybrid cloud environments. Knowledge of enterprise security frameworks, governance, and compliance standards. Experience supporting enterprise data platforms and integration technologies. Personal Attributes Strong analytical mindset with excellent problem-solving capabilities. Effective communicator with strong stakeholder engagement skills. Collaborative team player who thrives in cross-functional environments. Proactive and self-motivated, with a passion for automation and continuous improvement. Able to manage multiple priorities and deliver results in a fast-paced environment. Why Join Us? Work on large-scale, business-critical infrastructure and cloud transformation programmes. Collaborate with highly skilled technical teams in a supportive environment. Opportunity to influence automation strategy and modernisation initiatives. Ongoing professional development and exposure to cutting-edge technologies. If you are an experienced SC Cleared DevOps Engineer looking to make a significant impact within a dynamic and forward-thinking organisation, we would love to hear from you.
Jun 05, 2026
Full time
SC Cleared DevOps Engineer Location: Remtoe Contract Type: Contract - Outside IR35 Clearance: Active SC Clearance Required About the Role We are seeking a highly skilled and motivated SC Cleared DevOps Engineer to join our growing team. This is an exciting opportunity to play a key role in designing, implementing, and optimising scalable infrastructure and automation solutions across complex hybrid environments. The successful candidate will be instrumental in driving operational efficiency, improving system resilience, and supporting cloud migration and modernisation initiatives. Working closely with architects, engineers, and delivery teams, you will help ensure solutions align with technical roadmaps, governance standards, and industry best practices. Key Responsibilities Develop, maintain, and enhance Ansible playbooks and roles to automate infrastructure provisioning and management. Design and implement robust CI/CD pipelines that support reliable, scalable, and repeatable deployments. Drive automation initiatives to reduce manual intervention and improve operational efficiency. Create and maintain automation scripts using Bash (Linux) and PowerShell (Windows) for administration, permissions management, and operational tasks. Administer and support Windows Server 2016 and Linux environments, including patching, configuration, troubleshooting, and proactive maintenance. Support cloud migration and infrastructure modernisation programmes, including hybrid and cloud-native deployments. Maintain and support enterprise data platforms, including Data Warehousing (DWHR), Unified Data Platforms, Data Bridge integrations, and SAS Viya environments. Manage identity and access services, including Active Directory, Kerberos authentication, service accounts, and NAS security configurations. Implement and enhance monitoring and alerting solutions, perform root cause analysis, and contribute to improving platform resilience. Work within Agile delivery environments using Jira for backlog management, sprint planning, and defect tracking. Collaborate with architecture and engineering teams to ensure solutions meet governance, security, and technical standards. Produce and maintain technical documentation while contributing to knowledge sharing and continuous improvement initiatives. Develop reusable automation frameworks, standards, and best practices to support operational excellence. Essential Skills & Experience Active SC Clearance. Strong hands-on experience with Ansible, CI/CD pipelines, and infrastructure automation. Advanced scripting skills in Bash and PowerShell. Proven experience administering and supporting Windows and Linux environments. Experience supporting cloud migration and infrastructure modernisation programmes. Strong understanding of enterprise identity and access management technologies. Experience with monitoring, alerting, and incident management tools. Proven track record of working within Agile delivery environments using Jira. Excellent troubleshooting, analytical, and problem-solving skills. Desirable Skills Experience with SAS Viya or similar enterprise analytics platforms. Exposure to Azure and/or AWS hybrid cloud environments. Knowledge of enterprise security frameworks, governance, and compliance standards. Experience supporting enterprise data platforms and integration technologies. Personal Attributes Strong analytical mindset with excellent problem-solving capabilities. Effective communicator with strong stakeholder engagement skills. Collaborative team player who thrives in cross-functional environments. Proactive and self-motivated, with a passion for automation and continuous improvement. Able to manage multiple priorities and deliver results in a fast-paced environment. Why Join Us? Work on large-scale, business-critical infrastructure and cloud transformation programmes. Collaborate with highly skilled technical teams in a supportive environment. Opportunity to influence automation strategy and modernisation initiatives. Ongoing professional development and exposure to cutting-edge technologies. If you are an experienced SC Cleared DevOps Engineer looking to make a significant impact within a dynamic and forward-thinking organisation, we would love to hear from you.
Director of Enterprise Systems ImplementationApplylocations: Bradford: Leedstime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ\_ We're looking for a Director of Implementation - Enterprise Systems to join our team in Bradford or Leeds on a permanent basis. This hybrid role offers flexibility, with two days in the office and three days working remotely. This role is responsible for leading the strategy, delivery, optimisation, and governance of the organisation's ERP and EPM platforms. You will provide both strategic oversight and hands-on leadership to cross-functional teams, ensuring enterprise systems are aligned to business priorities, drive operational efficiency, and enable data-driven decision-making.We are ideally looking a director-level professional with at proven experience at this level, bringing exposure to enterprise systems within a consulting environment, alongside experience or familiarity with Oracle applications and technologies. What will you be doing? Develop and maintain strategic roadmaps for ERP and EPM systems in alignment with business priorities. Lead enterprise-wide planning for system upgrades, enhancements, new module implementations, and integrations. Oversee full lifecycle management of ERP/EPM projects, ensuring on-time, on-budget, and on-scope delivery. Establish and embed programme governance, including standards, planning, and risk management Drive process optimisation across ERP/EPM systems to improve efficiency, accuracy, and user experience Oversee system administration, maintenance, data integrity management, and application support functions. Lead and mentor cross-functional teams (Business Analysts, PMs, Developers, System Admins) Facilitate stakeholder workshops, user committees, and change management initiatives. Provide regular reporting, KPIs, and strategic updates to executive leadership Manage programme budgets (capex/opex) and ensure effective resource allocation Oversee vendors, including selection, contracts, licensing, and SLAs Ensure cost-effective use of technology and external consulting services Ensure systems support robust financial reporting, planning, forecasting, and analytics We tend to look for people with: Essential Proven experience operating at Director level or equivalent leadership capacity. Bachelor's degree in Information Systems, Business, Computer Science, or related field (Master's advantageous) Significant experience overseeing ERP/EPM programs or other enterprise scale technology initiatives. Hands on experience with major ERP/EPM solutions (e.g., Oracle Cloud, SAP S/4HANA, Workday, NetSuite, Anaplan, Hyperion, OneStream). Proven track record delivering complex, multi module system deployments or upgrades. Strong knowledge of core business processes across functions such as Finance, HR, Supply Chain, Operations, and Planning. Advanced capability in project management, change leadership, and stakeholder engagement. Ability to translate technical solutions into tangible business outcomes, including cost optimisation, risk mitigation, and revenue growth. Experience working across cross-functional environments (e.g. Sales, Product, Engineering) Desirable : Professional certifications such as PMP, Prosci, ITIL, or vendor specific qualifications. Background working within multi entity, global, or heavily regulated organisations. Background in, or strong exposure to, enterprise systems consulting (either in-house or within a consultancy environment) What's in it for you? Competitive salary + Bonus 25 days annual leave with the option to purchase 5 more. Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service. Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more. Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.
Jun 04, 2026
Full time
Director of Enterprise Systems ImplementationApplylocations: Bradford: Leedstime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ\_ We're looking for a Director of Implementation - Enterprise Systems to join our team in Bradford or Leeds on a permanent basis. This hybrid role offers flexibility, with two days in the office and three days working remotely. This role is responsible for leading the strategy, delivery, optimisation, and governance of the organisation's ERP and EPM platforms. You will provide both strategic oversight and hands-on leadership to cross-functional teams, ensuring enterprise systems are aligned to business priorities, drive operational efficiency, and enable data-driven decision-making.We are ideally looking a director-level professional with at proven experience at this level, bringing exposure to enterprise systems within a consulting environment, alongside experience or familiarity with Oracle applications and technologies. What will you be doing? Develop and maintain strategic roadmaps for ERP and EPM systems in alignment with business priorities. Lead enterprise-wide planning for system upgrades, enhancements, new module implementations, and integrations. Oversee full lifecycle management of ERP/EPM projects, ensuring on-time, on-budget, and on-scope delivery. Establish and embed programme governance, including standards, planning, and risk management Drive process optimisation across ERP/EPM systems to improve efficiency, accuracy, and user experience Oversee system administration, maintenance, data integrity management, and application support functions. Lead and mentor cross-functional teams (Business Analysts, PMs, Developers, System Admins) Facilitate stakeholder workshops, user committees, and change management initiatives. Provide regular reporting, KPIs, and strategic updates to executive leadership Manage programme budgets (capex/opex) and ensure effective resource allocation Oversee vendors, including selection, contracts, licensing, and SLAs Ensure cost-effective use of technology and external consulting services Ensure systems support robust financial reporting, planning, forecasting, and analytics We tend to look for people with: Essential Proven experience operating at Director level or equivalent leadership capacity. Bachelor's degree in Information Systems, Business, Computer Science, or related field (Master's advantageous) Significant experience overseeing ERP/EPM programs or other enterprise scale technology initiatives. Hands on experience with major ERP/EPM solutions (e.g., Oracle Cloud, SAP S/4HANA, Workday, NetSuite, Anaplan, Hyperion, OneStream). Proven track record delivering complex, multi module system deployments or upgrades. Strong knowledge of core business processes across functions such as Finance, HR, Supply Chain, Operations, and Planning. Advanced capability in project management, change leadership, and stakeholder engagement. Ability to translate technical solutions into tangible business outcomes, including cost optimisation, risk mitigation, and revenue growth. Experience working across cross-functional environments (e.g. Sales, Product, Engineering) Desirable : Professional certifications such as PMP, Prosci, ITIL, or vendor specific qualifications. Background working within multi entity, global, or heavily regulated organisations. Background in, or strong exposure to, enterprise systems consulting (either in-house or within a consultancy environment) What's in it for you? Competitive salary + Bonus 25 days annual leave with the option to purchase 5 more. Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service. Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more. Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow! Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.
May 31, 2026
Full time
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
May 31, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Head of Engineering - Client Experience Department: Engineering Employment Type: Full Time Location: London Reporting To: Director of Engineering Compensation: £110,000 - £137,000 / year Description Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well being solutions. Guided by our shared missions-'Making the World a Better Place to Work' and 'Enriching Connections, For Good'-we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. These teams are responsible for the products and features that our clients rely on every day - including client administration, client onboarding, and member and scheme management. Clients are central to our business. Without them, we risk losing the users who make our platform thrive, so preventing churn is mission-critical. You will guide a highly skilled Engineering team to build experiences that delight our clients, deepen their engagement with our platform, and empower them through self service capabilities that reduce operational burden on our internal teams. You will oversee delivery of web based products with an API first cloud based approach, applying your knowledge to simplify and refine operational processes. What's In It For Me? A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our Engineering team works from our Dean Street office two days per week. What You'll be Doing: Lead engineering strategy across the Client Experience cluster, ensuring all teams are aligned on a shared vision for client administration, onboarding, and member and scheme management. Drive initiatives that prevent client churn by deepening client engagement, improving the administrative experience, and ensuring clients realise value from our platform quickly and consistently. Champion client self service capabilities, identifying opportunities to automate workflows and empower clients to manage their own configurations, reducing operational burden on internal teams. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies across the cluster and with adjacent teams. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability, reliability, and performance - particularly for the complex configuration and data management workflows that underpin client administration. Ensure compliance with relevant data protection and security standards, given the sensitive nature of client and member data managed by these teams. Set a high bar for software engineering excellence, emphasising efficiency, performance optimisation, and high availability. Act as a mentor to tech leads and managers across the Engineering organisation. Experience and Skills You Need in this Role: Experience in leading and managing large teams or projects in a B2B SaaS environment, ideally with exposure to client administration, onboarding, or similar back office product domains. Track record of partnering very closely with the Product team to deliver the best outcomes for our clients and the users they serve. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns - particularly those that enable extensibility and configurability for diverse client needs. Proven expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud based solutions. Broad understanding of B2B SaaS dynamics, including client lifecycle management, churn prevention, onboarding experience, and self service product design. Be driven by data and experiments to improve client experience and reduce operational overhead. Excellent analytical and problem solving skills, capable of making data driven decisions. Experience communicating with senior stakeholders including executives, clients, and internal operational teams. Ability to thrive in a fast paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process: Screening call with a member of the Talent Team Interview with the VP of Engineering & Director of Product for Client Experience Interview with CTO, CPO At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work.
May 31, 2026
Full time
Head of Engineering - Client Experience Department: Engineering Employment Type: Full Time Location: London Reporting To: Director of Engineering Compensation: £110,000 - £137,000 / year Description Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well being solutions. Guided by our shared missions-'Making the World a Better Place to Work' and 'Enriching Connections, For Good'-we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. These teams are responsible for the products and features that our clients rely on every day - including client administration, client onboarding, and member and scheme management. Clients are central to our business. Without them, we risk losing the users who make our platform thrive, so preventing churn is mission-critical. You will guide a highly skilled Engineering team to build experiences that delight our clients, deepen their engagement with our platform, and empower them through self service capabilities that reduce operational burden on our internal teams. You will oversee delivery of web based products with an API first cloud based approach, applying your knowledge to simplify and refine operational processes. What's In It For Me? A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our Engineering team works from our Dean Street office two days per week. What You'll be Doing: Lead engineering strategy across the Client Experience cluster, ensuring all teams are aligned on a shared vision for client administration, onboarding, and member and scheme management. Drive initiatives that prevent client churn by deepening client engagement, improving the administrative experience, and ensuring clients realise value from our platform quickly and consistently. Champion client self service capabilities, identifying opportunities to automate workflows and empower clients to manage their own configurations, reducing operational burden on internal teams. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies across the cluster and with adjacent teams. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability, reliability, and performance - particularly for the complex configuration and data management workflows that underpin client administration. Ensure compliance with relevant data protection and security standards, given the sensitive nature of client and member data managed by these teams. Set a high bar for software engineering excellence, emphasising efficiency, performance optimisation, and high availability. Act as a mentor to tech leads and managers across the Engineering organisation. Experience and Skills You Need in this Role: Experience in leading and managing large teams or projects in a B2B SaaS environment, ideally with exposure to client administration, onboarding, or similar back office product domains. Track record of partnering very closely with the Product team to deliver the best outcomes for our clients and the users they serve. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns - particularly those that enable extensibility and configurability for diverse client needs. Proven expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud based solutions. Broad understanding of B2B SaaS dynamics, including client lifecycle management, churn prevention, onboarding experience, and self service product design. Be driven by data and experiments to improve client experience and reduce operational overhead. Excellent analytical and problem solving skills, capable of making data driven decisions. Experience communicating with senior stakeholders including executives, clients, and internal operational teams. Ability to thrive in a fast paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process: Screening call with a member of the Talent Team Interview with the VP of Engineering & Director of Product for Client Experience Interview with CTO, CPO At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work.
Principal Consultant - Intapp DealCloud London or remote (UK) As a Principal Consultant at Intapp, you will lead enterprise engagements for clients implementing Intapp DealCloud, the relationship and deal management platform trusted by the world's leading professional firms. This is not a configuration role; you will advise senior stakeholders, architect scalable data solutions, and help clients fundamentally improve how they manage relationships, pipelines, and institutional knowledge. What You'll Do Lead complex enterprise engagements from discovery through delivery, designing solutions that fit the client's business, not just the brief. Advise C suite and senior stakeholders on platform strategy and data architecture. Lead workshops, shape data migration planning, and produce clear design documentation with technical leads. Collaborate across product, customer success, and support to ensure what you build actually lands. Contribute to pre sales scoping and solution design for new engagements. Develop design frameworks that raise consistency and quality across the practice. Support and mentor junior colleagues, helping elevate the team's delivery standards. What You'll Bring Five or more years of client facing software implementation experience, with a track record on complex enterprise engagements. Hands on experience with professional services platforms - DealCloud, InterAction, Peppermint/Litera, or similar. Strong analytical instincts and the ability to translate complex requirements into scalable solutions. Confidence leading workshops and advising senior stakeholders. A degree in information systems, business administration, or equivalent experience. SQL or relational database knowledge is a bonus. Why This Role Intapp works with the firms that shape entire industries. This role puts you at the centre of their digital transformation - not as part of a large delivery machine, but as a trusted adviser with real influence over outcomes and a genuine seat at the table. Location Based in London or fully remote within the UK. What You Will Gain Expand Your Skills - unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work - thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most - our comprehensive wellness and flexible time off programs and benefits are designed to care for you and your family. Our family formation benefits and support during your family building journey ensure you have the resources you need when it matters most. We also support our communities with paid volunteer time off and a donation matching program for the causes you care about. Equal Employment Opportunity Statement Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
May 30, 2026
Full time
Principal Consultant - Intapp DealCloud London or remote (UK) As a Principal Consultant at Intapp, you will lead enterprise engagements for clients implementing Intapp DealCloud, the relationship and deal management platform trusted by the world's leading professional firms. This is not a configuration role; you will advise senior stakeholders, architect scalable data solutions, and help clients fundamentally improve how they manage relationships, pipelines, and institutional knowledge. What You'll Do Lead complex enterprise engagements from discovery through delivery, designing solutions that fit the client's business, not just the brief. Advise C suite and senior stakeholders on platform strategy and data architecture. Lead workshops, shape data migration planning, and produce clear design documentation with technical leads. Collaborate across product, customer success, and support to ensure what you build actually lands. Contribute to pre sales scoping and solution design for new engagements. Develop design frameworks that raise consistency and quality across the practice. Support and mentor junior colleagues, helping elevate the team's delivery standards. What You'll Bring Five or more years of client facing software implementation experience, with a track record on complex enterprise engagements. Hands on experience with professional services platforms - DealCloud, InterAction, Peppermint/Litera, or similar. Strong analytical instincts and the ability to translate complex requirements into scalable solutions. Confidence leading workshops and advising senior stakeholders. A degree in information systems, business administration, or equivalent experience. SQL or relational database knowledge is a bonus. Why This Role Intapp works with the firms that shape entire industries. This role puts you at the centre of their digital transformation - not as part of a large delivery machine, but as a trusted adviser with real influence over outcomes and a genuine seat at the table. Location Based in London or fully remote within the UK. What You Will Gain Expand Your Skills - unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work - thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most - our comprehensive wellness and flexible time off programs and benefits are designed to care for you and your family. Our family formation benefits and support during your family building journey ensure you have the resources you need when it matters most. We also support our communities with paid volunteer time off and a donation matching program for the causes you care about. Equal Employment Opportunity Statement Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
A fantastic opportunity has become available for a Research DataOps Engineer to join Caristo Diagnostics rapidly growing team, based at our Oxford headquarters. About Caristo Diagnostics Caristo Diagnostics is a global leader in AI-powered heart disease detection. A spinout from the University of Oxford, Caristo's award-winning technology is transforming cardiovascular care by identifying hidden heart attack risks before symptoms appear. Backed by leading hospitals and scientists, Caristo is on a mission to save lives through early detection and personalized prevention. For more information, visit About the CaRi-Heart Technology Named first of 7 Technologies That Could Change Heart Healthcare Forevermore by the Robb Report, the CaRi-Heart technology is Caristo's flagship offering which aids coronary artery disease diagnosis with improved risk prediction. It applies advanced AI algorithms to routine cardiac CT scans to visualize and quantify coronary inflammation, which is the previously invisible root cause of the disease. Multiple patents underpinning CaRi-Heart technologies have been granted in major jurisdictions around the world. In addition, exceptional validation results showing CaRi-Heart's ability to aid the prediction of heart attacks have been published in leading medical journals including the Lancet, JACC, European Heart Journal, and Cardiovascular Research. The technology is regulatory-approved for commercial use in the UK, Europe and Australia, and is currently being piloted in several NHS sites. The CaRi-Heart Technology is also a receipt of the NHS AI award, and has been recognised by the British Heart Foundation as a game-changing innovation for preventing cardiovascular disease. About The Role Overview This is an exciting opportunity for Research DataOps Engineer with a passion for research delivery, to join an Oxford University spin-out and to implement a Data Lake House from the ground up. This role is critical to support the next phase of our medical imaging AI and Analytics research. The role will be onsite building hybrid-cloud/on-premises infrastructure spanning Caristo and Oxford University. This individual will join a fast-paced and talented research team of 8 individuals to support a variety of data and computing needs. The successful candidate will design and build out a data lake house, whilst being expected to actively contribute to on-going data-centric product research. The ideal candidate will be motivated at the thought of working in an innovative healthcare start-up with a strong collaborative research and operations culture, helping to build a global business that will have material impact on the health and wellbeing of potentially millions of people. share the company values of pushing the boundaries, taking ownership, caring for each other and acting with candour and professionalism. Responsibilities Responsibilities include some or all of the following: Design and build a secure Data Lake House infrastructure to support AI and Data Analytics Research Manage Cloud/On-premises compute resources to achieve research objectives Contribute to MLOps pipeline for translation of Research Algorithms to Product Collaborate with researchers, academic partners, product team, and image analysts Manage cohorts of test data according to GDPR and other data privacy regulations Skills & Experience Required Essential Background in research (academic and/or industry) Degree in Physics or Mathematics or related discipline Experience with unstructured and structured data pipelines including large image datasets Knowledge of modern data warehousing and data lake technologies Practical experience with Python, R, and ML frameworks (PyTorch and Tensorflow) and statistical methods Linux system administration AWS and GCP administration Experience with GPU cluster and Linux server administration Desirable PhD in medical image analysis Working knowledge of the DICOM standard, volume reconstruction, 3D rendering techniques, statistical modelling Experience with AI model training pipelines and architectures (transformers, diffusion models etc) Understanding of fundamental statistical concepts (p-values, effect sizes and confidence intervals) Experience with MLOps methodologies Experience with version control (e.g. GitLab, DVC) Experience with Data Governance in a regulated industry (GDPR, EU AI Act) Experience translating research to product The successful candidate will Have a can-do attitude Have an understanding of the need to balance fast delivery and quality Be comfortable in a fast-paced environment and embrace the challenge of changing requirements Excellent communication and collaboration skills Benefits Competitive salary (for Oxford location) 25 holidays per year plus bank holidays Enhanced pension contribution Private medical insurance Life insurance Cycle-to-work scheme Additional benefits for long-service Why join Caristo Be part of a company at the cutting edge of medical technology, with the potential to save lives and revolutionise healthcare Join a dynamic and growing team, with opportunities for personal and professional growth Contribute to the development of groundbreaking products in a company poised for significant expansion Enjoy a supportive and collaborative work environment, with a strong emphasis on innovation, quality, and impact Caristo Diagnostics is committed to diversity and inclusion, and encourages applications from all qualified candidates, including those making a step up in their career. If you are passionate about making a difference in the world of medical imaging and meet the above criteria, we would love to hear from you. Applicants should request Caristo's Candidate Privacy Notice for information as to how we will handle your personal data.
May 30, 2026
Full time
A fantastic opportunity has become available for a Research DataOps Engineer to join Caristo Diagnostics rapidly growing team, based at our Oxford headquarters. About Caristo Diagnostics Caristo Diagnostics is a global leader in AI-powered heart disease detection. A spinout from the University of Oxford, Caristo's award-winning technology is transforming cardiovascular care by identifying hidden heart attack risks before symptoms appear. Backed by leading hospitals and scientists, Caristo is on a mission to save lives through early detection and personalized prevention. For more information, visit About the CaRi-Heart Technology Named first of 7 Technologies That Could Change Heart Healthcare Forevermore by the Robb Report, the CaRi-Heart technology is Caristo's flagship offering which aids coronary artery disease diagnosis with improved risk prediction. It applies advanced AI algorithms to routine cardiac CT scans to visualize and quantify coronary inflammation, which is the previously invisible root cause of the disease. Multiple patents underpinning CaRi-Heart technologies have been granted in major jurisdictions around the world. In addition, exceptional validation results showing CaRi-Heart's ability to aid the prediction of heart attacks have been published in leading medical journals including the Lancet, JACC, European Heart Journal, and Cardiovascular Research. The technology is regulatory-approved for commercial use in the UK, Europe and Australia, and is currently being piloted in several NHS sites. The CaRi-Heart Technology is also a receipt of the NHS AI award, and has been recognised by the British Heart Foundation as a game-changing innovation for preventing cardiovascular disease. About The Role Overview This is an exciting opportunity for Research DataOps Engineer with a passion for research delivery, to join an Oxford University spin-out and to implement a Data Lake House from the ground up. This role is critical to support the next phase of our medical imaging AI and Analytics research. The role will be onsite building hybrid-cloud/on-premises infrastructure spanning Caristo and Oxford University. This individual will join a fast-paced and talented research team of 8 individuals to support a variety of data and computing needs. The successful candidate will design and build out a data lake house, whilst being expected to actively contribute to on-going data-centric product research. The ideal candidate will be motivated at the thought of working in an innovative healthcare start-up with a strong collaborative research and operations culture, helping to build a global business that will have material impact on the health and wellbeing of potentially millions of people. share the company values of pushing the boundaries, taking ownership, caring for each other and acting with candour and professionalism. Responsibilities Responsibilities include some or all of the following: Design and build a secure Data Lake House infrastructure to support AI and Data Analytics Research Manage Cloud/On-premises compute resources to achieve research objectives Contribute to MLOps pipeline for translation of Research Algorithms to Product Collaborate with researchers, academic partners, product team, and image analysts Manage cohorts of test data according to GDPR and other data privacy regulations Skills & Experience Required Essential Background in research (academic and/or industry) Degree in Physics or Mathematics or related discipline Experience with unstructured and structured data pipelines including large image datasets Knowledge of modern data warehousing and data lake technologies Practical experience with Python, R, and ML frameworks (PyTorch and Tensorflow) and statistical methods Linux system administration AWS and GCP administration Experience with GPU cluster and Linux server administration Desirable PhD in medical image analysis Working knowledge of the DICOM standard, volume reconstruction, 3D rendering techniques, statistical modelling Experience with AI model training pipelines and architectures (transformers, diffusion models etc) Understanding of fundamental statistical concepts (p-values, effect sizes and confidence intervals) Experience with MLOps methodologies Experience with version control (e.g. GitLab, DVC) Experience with Data Governance in a regulated industry (GDPR, EU AI Act) Experience translating research to product The successful candidate will Have a can-do attitude Have an understanding of the need to balance fast delivery and quality Be comfortable in a fast-paced environment and embrace the challenge of changing requirements Excellent communication and collaboration skills Benefits Competitive salary (for Oxford location) 25 holidays per year plus bank holidays Enhanced pension contribution Private medical insurance Life insurance Cycle-to-work scheme Additional benefits for long-service Why join Caristo Be part of a company at the cutting edge of medical technology, with the potential to save lives and revolutionise healthcare Join a dynamic and growing team, with opportunities for personal and professional growth Contribute to the development of groundbreaking products in a company poised for significant expansion Enjoy a supportive and collaborative work environment, with a strong emphasis on innovation, quality, and impact Caristo Diagnostics is committed to diversity and inclusion, and encourages applications from all qualified candidates, including those making a step up in their career. If you are passionate about making a difference in the world of medical imaging and meet the above criteria, we would love to hear from you. Applicants should request Caristo's Candidate Privacy Notice for information as to how we will handle your personal data.
2nd Line Support Engineer Halifax Offering £28,000 £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client s customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client s managed service offering. 2nd Line Support Engineer Candidate - Ideal Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role. Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications. Good understanding of Microsoft 365 administration and support. Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching. Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably. Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients. Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial. The 2nd Line Support Engineer is offering £28,000 £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client s Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 29, 2026
Full time
2nd Line Support Engineer Halifax Offering £28,000 £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client s customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client s managed service offering. 2nd Line Support Engineer Candidate - Ideal Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role. Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications. Good understanding of Microsoft 365 administration and support. Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching. Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably. Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients. Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial. The 2nd Line Support Engineer is offering £28,000 £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client s Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 29, 2026
Full time
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
May 29, 2026
Full time
1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
Would you like to work with a trail blazing software house? Maintaining internal and cloud environments and building on your sys admin skillset with support from some of the most talented experts in our sector? We are Preservica and we are changing the way organisations safeguard their digital information. Our projects are at the razor's edge of commercial software solutions addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. To maintain our growth we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for a Systems Administrator with a passion for technical excellence who wants to take their career to the next level and make a real difference to our company. About You A true team player, you are a technology enthusiast who takes pride in maintaining a multitude of systems and resolving users issues. With a passion to learn and build on your knowledge and capabilities especially with new technologies, you communicate well at all levels and through all channels. You will need to be self-motivated, highly organised and able to multitask and prioritise. The Role Your primary role will be to provide internal Help Desk support to 130+ staff, extending to supporting and maintaining our Internal Systems which are mostly cloud hosted, but we also operate a minimal local infrastructure. You will be maintaining our local network including firewall, VPN, Wi-Fi and Active Directory services. Other responsibilities will include administering our Azure and Microsoft 365 environment, managing end user devices and endpoint security, onboarding new starters and helping keep our Information Security Management System records and procedures up to date. As the role evolves there will also be additional project work that requires research, planning and implementation as we evolve the future direction of our Internal Systems. We are also keen to automate any processes that will increase efficiency in the future. Knowledge & Experience: We do not require you to have experience in all the areas listed below but you should have strong working knowledge and experience in some and be keen to learn others. Previous experience of working as part of an IT helpdesk supporting users and managing Windows 10 /11 and Mac devices. Maintaining Microsoft 365 environment including Azure Entra, Exchange, SharePoint and Teams. Managing end user devices with MDM platforms such as Intune / Microsoft Endpoint Management. Day-to-day administration of internal infrastructure including Windows Server, Active Directory, DNS, DHCP, Wi-Fi, VPN and endpoint security. Process automation with scripting using languages like PowerShell and Power Automate. Knowledge of security frameworks and certifications such as BSI 27001 and Cyber Essentials. Experience of managing, investigating and resolving vulnerabilities Package As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. The role will require you to be in the office in Abingdon on a regular basis but will incorporate the opportunity to work some time from home once you are up and running. Preservica are an Equal Opportunities Employer
May 29, 2026
Full time
Would you like to work with a trail blazing software house? Maintaining internal and cloud environments and building on your sys admin skillset with support from some of the most talented experts in our sector? We are Preservica and we are changing the way organisations safeguard their digital information. Our projects are at the razor's edge of commercial software solutions addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. To maintain our growth we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for a Systems Administrator with a passion for technical excellence who wants to take their career to the next level and make a real difference to our company. About You A true team player, you are a technology enthusiast who takes pride in maintaining a multitude of systems and resolving users issues. With a passion to learn and build on your knowledge and capabilities especially with new technologies, you communicate well at all levels and through all channels. You will need to be self-motivated, highly organised and able to multitask and prioritise. The Role Your primary role will be to provide internal Help Desk support to 130+ staff, extending to supporting and maintaining our Internal Systems which are mostly cloud hosted, but we also operate a minimal local infrastructure. You will be maintaining our local network including firewall, VPN, Wi-Fi and Active Directory services. Other responsibilities will include administering our Azure and Microsoft 365 environment, managing end user devices and endpoint security, onboarding new starters and helping keep our Information Security Management System records and procedures up to date. As the role evolves there will also be additional project work that requires research, planning and implementation as we evolve the future direction of our Internal Systems. We are also keen to automate any processes that will increase efficiency in the future. Knowledge & Experience: We do not require you to have experience in all the areas listed below but you should have strong working knowledge and experience in some and be keen to learn others. Previous experience of working as part of an IT helpdesk supporting users and managing Windows 10 /11 and Mac devices. Maintaining Microsoft 365 environment including Azure Entra, Exchange, SharePoint and Teams. Managing end user devices with MDM platforms such as Intune / Microsoft Endpoint Management. Day-to-day administration of internal infrastructure including Windows Server, Active Directory, DNS, DHCP, Wi-Fi, VPN and endpoint security. Process automation with scripting using languages like PowerShell and Power Automate. Knowledge of security frameworks and certifications such as BSI 27001 and Cyber Essentials. Experience of managing, investigating and resolving vulnerabilities Package As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. The role will require you to be in the office in Abingdon on a regular basis but will incorporate the opportunity to work some time from home once you are up and running. Preservica are an Equal Opportunities Employer
IAM AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: UMG-23757Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary: We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.We are currently seeking an IAM Analyst to join our Global Tech Security team. The ideal candidate will have exposure across the Identity & Access Management (IAM) stack. Primary focus will be on providing data analysis and reporting on enterprise-grade solutions across Privileged Access Management (PAM), Identity Governance and Administration (IGA), Public Key Infrastructure (PKI), Directory Services, Federation, and more. This role requires a combination of strong communication and critical thinking skills with strong attention to detail. Job Functions: Research and provide data analyst for IAM tools across the enterprise including CyberArk, Ping DaVinci, Microsoft EntraID (formerly Azure AD), HashiCorp Vault, Digicert, and Saviynt. Support the implementation and enhancement of IAM services including: - SSO/Federation (SAML, OIDC, WS-Fed) - MFA/Passwordless - Privileged Access Management (PAM) - Identity Governance (IGA) - PKI and certificate lifecycle automation - Directory services (AD, EntraID). Track automation scripts and integrations for IAM workflows using tools such as PowerShell, Python, or Terraform. Communicate design and implement access controls and policies that align with security and compliance standards (SOX, GDPR, etc.). Evaluate AI-powered tools and methodologies to improve identity lifecycle efficiency, risk detection, and operational decision-making. Participate in lifecycle management processes for accounts, credentials, roles, and policies across systems and applications. Collaborate with InfoSec, Infrastructure, and App teams to ensure secure identity architecture for on-prem and cloud environments. Maintain high-quality documentation and architectural diagrams. Monitor and report metrics on IAM system performance, adoption, and audit readiness. Job Requirements: Essential Qualifications 2+ years of experience in IAM engineering teams. Some proficiency of technical expertise in one or more of the following: CyberArk, Ping Identity, Microsoft EntraID, Saviynt, HashiCorp Vault, Digicert, Onfido. Understanding of IAM protocols and standards: SAML, OIDC, OAuth2, LDAP, Kerberos, SCIM, JIT. Familiarity with cloud platforms (Azure, AWS, GCP) and IAM integrations. Proven ability to work independently and cross-functionally in a global team. Strong troubleshooting, documentation, and communication skills. Strong communication skills for both technical details and business acumen.Desirable Bachelor's Degree in Computer Science, Engineering, or a related technical field. Professional certifications such as: CISSP, Security+, Microsoft Certified: Identity and Access Administrator, CyberArk Defender, Ping Identity Certified Professional. Experience with AI/ML integration into IAM workflows or security analytics. Experience supporting IAM functions in media or entertainment industry environments. Experience working on a global team covering multiple time zones.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
May 29, 2026
Full time
IAM AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: UMG-23757Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary: We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.We are currently seeking an IAM Analyst to join our Global Tech Security team. The ideal candidate will have exposure across the Identity & Access Management (IAM) stack. Primary focus will be on providing data analysis and reporting on enterprise-grade solutions across Privileged Access Management (PAM), Identity Governance and Administration (IGA), Public Key Infrastructure (PKI), Directory Services, Federation, and more. This role requires a combination of strong communication and critical thinking skills with strong attention to detail. Job Functions: Research and provide data analyst for IAM tools across the enterprise including CyberArk, Ping DaVinci, Microsoft EntraID (formerly Azure AD), HashiCorp Vault, Digicert, and Saviynt. Support the implementation and enhancement of IAM services including: - SSO/Federation (SAML, OIDC, WS-Fed) - MFA/Passwordless - Privileged Access Management (PAM) - Identity Governance (IGA) - PKI and certificate lifecycle automation - Directory services (AD, EntraID). Track automation scripts and integrations for IAM workflows using tools such as PowerShell, Python, or Terraform. Communicate design and implement access controls and policies that align with security and compliance standards (SOX, GDPR, etc.). Evaluate AI-powered tools and methodologies to improve identity lifecycle efficiency, risk detection, and operational decision-making. Participate in lifecycle management processes for accounts, credentials, roles, and policies across systems and applications. Collaborate with InfoSec, Infrastructure, and App teams to ensure secure identity architecture for on-prem and cloud environments. Maintain high-quality documentation and architectural diagrams. Monitor and report metrics on IAM system performance, adoption, and audit readiness. Job Requirements: Essential Qualifications 2+ years of experience in IAM engineering teams. Some proficiency of technical expertise in one or more of the following: CyberArk, Ping Identity, Microsoft EntraID, Saviynt, HashiCorp Vault, Digicert, Onfido. Understanding of IAM protocols and standards: SAML, OIDC, OAuth2, LDAP, Kerberos, SCIM, JIT. Familiarity with cloud platforms (Azure, AWS, GCP) and IAM integrations. Proven ability to work independently and cross-functionally in a global team. Strong troubleshooting, documentation, and communication skills. Strong communication skills for both technical details and business acumen.Desirable Bachelor's Degree in Computer Science, Engineering, or a related technical field. Professional certifications such as: CISSP, Security+, Microsoft Certified: Identity and Access Administrator, CyberArk Defender, Ping Identity Certified Professional. Experience with AI/ML integration into IAM workflows or security analytics. Experience supporting IAM functions in media or entertainment industry environments. Experience working on a global team covering multiple time zones.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
IAM AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: UMG-23757Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary: We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.We are currently seeking an IAM Analyst to join our Global Tech Security team. The ideal candidate will have exposure across the Identity & Access Management (IAM) stack. Primary focus will be on providing data analysis and reporting on enterprise-grade solutions across Privileged Access Management (PAM), Identity Governance and Administration (IGA), Public Key Infrastructure (PKI), Directory Services, Federation, and more. This role requires a combination of strong communication and critical thinking skills with strong attention to detail. Job Functions: Research and provide data analyst for IAM tools across the enterprise including CyberArk, Ping DaVinci, Microsoft EntraID (formerly Azure AD), HashiCorp Vault, Digicert, and Saviynt. Support the implementation and enhancement of IAM services including: - SSO/Federation (SAML, OIDC, WS-Fed) - MFA/Passwordless - Privileged Access Management (PAM) - Identity Governance (IGA) - PKI and certificate lifecycle automation - Directory services (AD, EntraID). Track automation scripts and integrations for IAM workflows using tools such as PowerShell, Python, or Terraform. Communicate design and implement access controls and policies that align with security and compliance standards (SOX, GDPR, etc.). Evaluate AI-powered tools and methodologies to improve identity lifecycle efficiency, risk detection, and operational decision-making. Participate in lifecycle management processes for accounts, credentials, roles, and policies across systems and applications. Collaborate with InfoSec, Infrastructure, and App teams to ensure secure identity architecture for on-prem and cloud environments. Maintain high-quality documentation and architectural diagrams. Monitor and report metrics on IAM system performance, adoption, and audit readiness. Job Requirements: Essential Qualifications 2+ years of experience in IAM engineering teams. Some proficiency of technical expertise in one or more of the following: CyberArk, Ping Identity, Microsoft EntraID, Saviynt, HashiCorp Vault, Digicert, Onfido. Understanding of IAM protocols and standards: SAML, OIDC, OAuth2, LDAP, Kerberos, SCIM, JIT. Familiarity with cloud platforms (Azure, AWS, GCP) and IAM integrations. Proven ability to work independently and cross-functionally in a global team. Strong troubleshooting, documentation, and communication skills. Strong communication skills for both technical details and business acumen.Desirable Bachelor's Degree in Computer Science, Engineering, or a related technical field. Professional certifications such as: CISSP, Security+, Microsoft Certified: Identity and Access Administrator, CyberArk Defender, Ping Identity Certified Professional. Experience with AI/ML integration into IAM workflows or security analytics. Experience supporting IAM functions in media or entertainment industry environments. Experience working on a global team covering multiple time zones.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
May 29, 2026
Full time
IAM AnalystApplylocations: Kings Cross, Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: UMG-23757Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Job Summary: We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.We are currently seeking an IAM Analyst to join our Global Tech Security team. The ideal candidate will have exposure across the Identity & Access Management (IAM) stack. Primary focus will be on providing data analysis and reporting on enterprise-grade solutions across Privileged Access Management (PAM), Identity Governance and Administration (IGA), Public Key Infrastructure (PKI), Directory Services, Federation, and more. This role requires a combination of strong communication and critical thinking skills with strong attention to detail. Job Functions: Research and provide data analyst for IAM tools across the enterprise including CyberArk, Ping DaVinci, Microsoft EntraID (formerly Azure AD), HashiCorp Vault, Digicert, and Saviynt. Support the implementation and enhancement of IAM services including: - SSO/Federation (SAML, OIDC, WS-Fed) - MFA/Passwordless - Privileged Access Management (PAM) - Identity Governance (IGA) - PKI and certificate lifecycle automation - Directory services (AD, EntraID). Track automation scripts and integrations for IAM workflows using tools such as PowerShell, Python, or Terraform. Communicate design and implement access controls and policies that align with security and compliance standards (SOX, GDPR, etc.). Evaluate AI-powered tools and methodologies to improve identity lifecycle efficiency, risk detection, and operational decision-making. Participate in lifecycle management processes for accounts, credentials, roles, and policies across systems and applications. Collaborate with InfoSec, Infrastructure, and App teams to ensure secure identity architecture for on-prem and cloud environments. Maintain high-quality documentation and architectural diagrams. Monitor and report metrics on IAM system performance, adoption, and audit readiness. Job Requirements: Essential Qualifications 2+ years of experience in IAM engineering teams. Some proficiency of technical expertise in one or more of the following: CyberArk, Ping Identity, Microsoft EntraID, Saviynt, HashiCorp Vault, Digicert, Onfido. Understanding of IAM protocols and standards: SAML, OIDC, OAuth2, LDAP, Kerberos, SCIM, JIT. Familiarity with cloud platforms (Azure, AWS, GCP) and IAM integrations. Proven ability to work independently and cross-functionally in a global team. Strong troubleshooting, documentation, and communication skills. Strong communication skills for both technical details and business acumen.Desirable Bachelor's Degree in Computer Science, Engineering, or a related technical field. Professional certifications such as: CISSP, Security+, Microsoft Certified: Identity and Access Administrator, CyberArk Defender, Ping Identity Certified Professional. Experience with AI/ML integration into IAM workflows or security analytics. Experience supporting IAM functions in media or entertainment industry environments. Experience working on a global team covering multiple time zones.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Title: Part-Time Accounts Administrator Job Summary We are seeking a detail-oriented and reliable Part-Time Accounts Administrator to join our client s finance team. In this role, you will manage day-to-day transactional finance duties, maintain precise financial records, and support core administrative tasks. This position offers flexible part-time hours. Key Responsibilities Accounts Payable & Receivable Process supplier invoices: Match, code, and enter incoming vendor invoices into the accounting software. Manage invoice queries: Liaise with vendors and internal teams to resolve billing discrepancies promptly. Generate sales invoices: Raise and issue accurate invoices and credit notes to customers. Support payment runs: Assist with the preparation of weekly or monthly supplier BACS payments. Financial Maintenance & Reconciliations Perform bank reconciliations: Match daily bank statements, credit card transactions, and payment platforms. Maintain digital ledgers: Ensure the purchase ledger and sales ledger are updated and systematically organized. Process employee expenses: Review, verify, and log staff expense claims and petty cash vouchers. Credit Control & Communication Monitor overdue accounts: Conduct proactive credit control via phone and email to secure timely customer payments. Maintain client records: Open new customer accounts and update data within the CRM and financial software. Provide professional correspondence: Serve as a helpful point of contact for external stakeholders regarding accounting issues. General Office Administration Assist with payroll: Help gather timesheets and prepare basic data for monthly payroll processing. File digital documentation: Maintain organized cloud folders for financial compliance and audit readiness. Offer team support: Execute ad hoc administrative tasks to ensure smooth daily operations. Skills and Qualifications Requirements Proven accounting experience: Minimum of 1 2 years in a transactional finance, bookkeeping, or accounts admin role. Software proficiency: Practical experience using computerized accounting software (e.g Sage, or QuickBooks) and Microsoft Excel. Strong numerical skills: Excellent mathematical accuracy and high attention to detail. Communication skills: Ability to explain financial information clearly to both colleagues and clients. Interested? Please forward CV in the first instance
May 29, 2026
Full time
Job Title: Part-Time Accounts Administrator Job Summary We are seeking a detail-oriented and reliable Part-Time Accounts Administrator to join our client s finance team. In this role, you will manage day-to-day transactional finance duties, maintain precise financial records, and support core administrative tasks. This position offers flexible part-time hours. Key Responsibilities Accounts Payable & Receivable Process supplier invoices: Match, code, and enter incoming vendor invoices into the accounting software. Manage invoice queries: Liaise with vendors and internal teams to resolve billing discrepancies promptly. Generate sales invoices: Raise and issue accurate invoices and credit notes to customers. Support payment runs: Assist with the preparation of weekly or monthly supplier BACS payments. Financial Maintenance & Reconciliations Perform bank reconciliations: Match daily bank statements, credit card transactions, and payment platforms. Maintain digital ledgers: Ensure the purchase ledger and sales ledger are updated and systematically organized. Process employee expenses: Review, verify, and log staff expense claims and petty cash vouchers. Credit Control & Communication Monitor overdue accounts: Conduct proactive credit control via phone and email to secure timely customer payments. Maintain client records: Open new customer accounts and update data within the CRM and financial software. Provide professional correspondence: Serve as a helpful point of contact for external stakeholders regarding accounting issues. General Office Administration Assist with payroll: Help gather timesheets and prepare basic data for monthly payroll processing. File digital documentation: Maintain organized cloud folders for financial compliance and audit readiness. Offer team support: Execute ad hoc administrative tasks to ensure smooth daily operations. Skills and Qualifications Requirements Proven accounting experience: Minimum of 1 2 years in a transactional finance, bookkeeping, or accounts admin role. Software proficiency: Practical experience using computerized accounting software (e.g Sage, or QuickBooks) and Microsoft Excel. Strong numerical skills: Excellent mathematical accuracy and high attention to detail. Communication skills: Ability to explain financial information clearly to both colleagues and clients. Interested? Please forward CV in the first instance
