Job summary Millway Medical Practice is a large, high-performing NHS GP practice serving 25,000 patients in Mill Hill, North London. We are looking for a Digital Receptionist / eConsult Coordinator to join our expanding team. This key frontline role focuses on managing online patient demand (eConsults) while supporting core reception and telephony functions. The successful candidate will ensure patients are navigated safely, efficiently, and compassionately to the right care at the right time. We can offer full time or part time hours for the right candidate. Main duties of the job As a central coordinator for online consultations and digital patient access, you will: Process eConsults accurately and within agreed timeframes Ensure safe navigation of patients to appropriate services Support reception and telephony during peak demand Deliver high quality patient experience in a fast paced environment Job responsibilities eConsult & Digital Workflow Management Monitor and process incoming eConsults Triage and allocate requests per practice protocols Escalate urgent or high risk submissions Book patients into appropriate appointments (GP, ACP, PA pharmacist, etc.) Communicate outcomes to patients via SMS, AccuRx, or phone Support optimisation of digital workflows and demand management Reception & Telephony Support Answer calls using cloud telephony systems (Surgery Connect) Navigate patients to the most appropriate service (appointments, self care, pharmacy, etc.) Book, amend, and cancel appointments using EMIS Web Support front desk when required, including greeting patients Manage patient queries efficiently and professionally Patient Navigation & Care Coordination Guide patients through the triage model Promote use of online services (eConsult, NHS App, website) Signpost to appropriate services (community pharmacy, urgent care, etc.) Support vulnerable patients who may struggle with digital access Administrative Duties Process registrations and update patient records Handle basic prescription/admin queries Scan and process incoming documents (BetterLetter / Docman where required) Support digital communication campaigns (SMS, website updates) Maintain accurate records and data quality Team Support & Flexibility Work collaboratively with reception, admin and clinical teams Provide cover during staff absence or peak demand periods Support onboarding and training of new staff where appropriate Person Specification Essential Excellent communication and interpersonal skills Strong IT and digital skills (confident with multiple systems) Ability to work in a fast paced, high demands environment Strong organisational and time management skills Ability to prioritise workload and make safe decisions Customer service experience Desirable Experience working in a GP practice or NHS setting Knowledge of EMIS Web, AccuRx, Docman or eConsult Experience in digital triage or online patient systems Understanding of patient confidentiality and data protection Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required to check for previous convictions. Employer details Employer name MILLWAY MEDICAL PRACTICE Address 2 Hartley Avenue London NW7 2HX Employer's website (Opens in a new tab)
Apr 10, 2026
Full time
Job summary Millway Medical Practice is a large, high-performing NHS GP practice serving 25,000 patients in Mill Hill, North London. We are looking for a Digital Receptionist / eConsult Coordinator to join our expanding team. This key frontline role focuses on managing online patient demand (eConsults) while supporting core reception and telephony functions. The successful candidate will ensure patients are navigated safely, efficiently, and compassionately to the right care at the right time. We can offer full time or part time hours for the right candidate. Main duties of the job As a central coordinator for online consultations and digital patient access, you will: Process eConsults accurately and within agreed timeframes Ensure safe navigation of patients to appropriate services Support reception and telephony during peak demand Deliver high quality patient experience in a fast paced environment Job responsibilities eConsult & Digital Workflow Management Monitor and process incoming eConsults Triage and allocate requests per practice protocols Escalate urgent or high risk submissions Book patients into appropriate appointments (GP, ACP, PA pharmacist, etc.) Communicate outcomes to patients via SMS, AccuRx, or phone Support optimisation of digital workflows and demand management Reception & Telephony Support Answer calls using cloud telephony systems (Surgery Connect) Navigate patients to the most appropriate service (appointments, self care, pharmacy, etc.) Book, amend, and cancel appointments using EMIS Web Support front desk when required, including greeting patients Manage patient queries efficiently and professionally Patient Navigation & Care Coordination Guide patients through the triage model Promote use of online services (eConsult, NHS App, website) Signpost to appropriate services (community pharmacy, urgent care, etc.) Support vulnerable patients who may struggle with digital access Administrative Duties Process registrations and update patient records Handle basic prescription/admin queries Scan and process incoming documents (BetterLetter / Docman where required) Support digital communication campaigns (SMS, website updates) Maintain accurate records and data quality Team Support & Flexibility Work collaboratively with reception, admin and clinical teams Provide cover during staff absence or peak demand periods Support onboarding and training of new staff where appropriate Person Specification Essential Excellent communication and interpersonal skills Strong IT and digital skills (confident with multiple systems) Ability to work in a fast paced, high demands environment Strong organisational and time management skills Ability to prioritise workload and make safe decisions Customer service experience Desirable Experience working in a GP practice or NHS setting Knowledge of EMIS Web, AccuRx, Docman or eConsult Experience in digital triage or online patient systems Understanding of patient confidentiality and data protection Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required to check for previous convictions. Employer details Employer name MILLWAY MEDICAL PRACTICE Address 2 Hartley Avenue London NW7 2HX Employer's website (Opens in a new tab)
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2505 Department description / Role Summary As a Salesforce Administrator, you'll play a vital role at MAREX. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. Responsibilities Role specific: This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Sandbox environment management. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. User support tickets. Monitor and improve user adoption. New user and ongoing user training. Technical documentation. Working with integrated applications including additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc. Adaptive to fast-paced changes and ongoing process updates. Demonstrates strong decision-making skills and a high sense of ownership. History working with Apex is desirable. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Qualifications, Competencies, Skills and Experience Qualifications: Required: Strong Salesforce product knowledge with Salesforce Administration hands on experience with Sales Cloud and Pardot. Certified Salesforce Administrator. Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelor's/Postgraduate degree, or professional qualification Competencies: A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential: A proactive attitude to platform enhancements. Designing scalable, best practice solutions. Excellent relationship building skills. Ability to liaise with stakeholders at all levels. Translating requirements into technical solutions. Experience in change management and governance. Training end users and key stakeholders. Technical documentation. Available and responsive to questions. Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development. Active in the Salesforce community. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Apr 10, 2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2505 Department description / Role Summary As a Salesforce Administrator, you'll play a vital role at MAREX. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. Responsibilities Role specific: This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Sandbox environment management. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. User support tickets. Monitor and improve user adoption. New user and ongoing user training. Technical documentation. Working with integrated applications including additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc. Adaptive to fast-paced changes and ongoing process updates. Demonstrates strong decision-making skills and a high sense of ownership. History working with Apex is desirable. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Qualifications, Competencies, Skills and Experience Qualifications: Required: Strong Salesforce product knowledge with Salesforce Administration hands on experience with Sales Cloud and Pardot. Certified Salesforce Administrator. Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelor's/Postgraduate degree, or professional qualification Competencies: A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential: A proactive attitude to platform enhancements. Designing scalable, best practice solutions. Excellent relationship building skills. Ability to liaise with stakeholders at all levels. Translating requirements into technical solutions. Experience in change management and governance. Training end users and key stakeholders. Technical documentation. Available and responsive to questions. Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development. Active in the Salesforce community. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
JOB DESCRIPTION - Salesforce ADMINISTRATOR Location: London This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems. Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day-to-day operations.This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business.Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksWork independently with members of the user community to define and document development requirements Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2+ years' experience as a Salesforce Administrator Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot Salesforce Certified Administration experience Able to quickly gain a working knowledge of the teams' various software applications Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench) Interest in progressing from Salesforce Administrator towards a Developer track Platform Developer I knowledge or certification considered a bonus YOU (BEHAVIOURAL SKILLS) Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisionsAbility to lead and work in an Agile development environment Ability to travel for training, occasional team meetings, and projects ( 20% max) Ability to think clearly under pressure and flexible to change Solid analytical and problem-solving skills working with complex system, process, and data issues Time/task management and organization skills to balance competing priorities in a fast-paced environment Strong customer service skills - ability to interface effectively and establish quick credibility with enterprise business leadersWork well in a virtual team environment with strong collaboration skills We encourage candidates to apply even if they don'tlearned given there is basic understanding and internal motivation for knowledge and growth. meet all the criteria. Here at Ticketmaster, we believe that skills can be We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Recognized for seven years as a Great Place to Work(R) and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Apr 10, 2026
Full time
JOB DESCRIPTION - Salesforce ADMINISTRATOR Location: London This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems. Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day-to-day operations.This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business.Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksWork independently with members of the user community to define and document development requirements Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2+ years' experience as a Salesforce Administrator Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot Salesforce Certified Administration experience Able to quickly gain a working knowledge of the teams' various software applications Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench) Interest in progressing from Salesforce Administrator towards a Developer track Platform Developer I knowledge or certification considered a bonus YOU (BEHAVIOURAL SKILLS) Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisionsAbility to lead and work in an Agile development environment Ability to travel for training, occasional team meetings, and projects ( 20% max) Ability to think clearly under pressure and flexible to change Solid analytical and problem-solving skills working with complex system, process, and data issues Time/task management and organization skills to balance competing priorities in a fast-paced environment Strong customer service skills - ability to interface effectively and establish quick credibility with enterprise business leadersWork well in a virtual team environment with strong collaboration skills We encourage candidates to apply even if they don'tlearned given there is basic understanding and internal motivation for knowledge and growth. meet all the criteria. Here at Ticketmaster, we believe that skills can be We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Recognized for seven years as a Great Place to Work(R) and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
About Us Property Entrepreneur is part of a consortium of four market-leading, privately-owned companies delivering a start-to-finish service package for aspirational clients across the world. We are proud to be the UK's highest-rated 'business in property' education and training company, on a mission to help entrepreneurs achieve financial independence through property. For over a decade, we have delivered sell-out events and world-class member experiences. Our members are high-calibre, high-expectation individuals - and we hold ourselves to the same standard in everything we do. The Role We are looking for an exceptional Events & Operations Administrator to become the administrative backbone of our Head of Events and wider operations team. This is not a 'work the room' events role - it is the engine room that makes everything run. You will own the detail. You will manage the flow of communication before, during and after events. You will build the processes that keep our premium member experience consistently excellent. From managing speaker logistics and vendor quotes to answering member queries and proof-reading event brochures - if it needs to be organised, tracked or actioned, that's you. This is a hybrid role that blends executive assistant, operations coordinator and customer success - with hands-on support at events to complete the picture. The responsibilities outlined here are a strong indication of the scope of the role, not the ceiling of it. You will work very closely with the Head of Events on a wide range of event-related tasks as they arise, supporting whatever is needed to ensure our events are delivered to the highest standard. If you thrive in an environment where the brief evolves and no two days are identical, you will fit right in. Key Responsibilities Member & Customer Communications Respond to member and guest enquiries via email and WhatsApp - pre-event, post- event, and in between - with speed, warmth and professionalism Manage the inbox and ensure no message is left unanswered within the agreed response windows Maintain an exceptional standard of written communication befitting a premium brand Monitor, post to and manage our social media channels and member WhatsApp groups in a timely manner, ensuring content is on-brand and responses are handled promptly Event Operations & Logistics Support the Head of Events across all operational and administrative aspects of event planning and delivery Liaise with speakers: coordinate schedules, consolidate and format presentation materials, and manage all speaker-facing communications Obtain and compare vendor quotes; coordinate with suppliers to confirm logistics and ensure deadlines are met Manage calendar bookings, scheduling, and itinerary coordination Attend and assist at events (approximately twice per month), providing operational support - not front-of-house hosting Administration & Process Build, own and continuously improve SOPs, checklists and process documentation to ensure consistency and quality Manage CRM records, delegate data, and event administration across our systems Proofread and assist in producing event brochures, communications and member- facing materials to a high standard Manage all admin related to My House and our Winter Hit List event programmes Provide general operational and administrative support across the business as required About You You are someone who sees a process gap and immediately wants to fix it. You write checklists for fun. You respond to messages quickly, not because you have to, but because that's just who you are. You understand that in a premium environment, the detail is everything. You learn fast, adapt faster, and you bring energy and reliability in equal measure. You are the person your team never has to chase - because everything is already done. Must Haves Proven experience in an administrative, PA, operations or coordination role Outstanding written and verbal communication skills - comfortable engaging a premium, high-expectation audience Exceptional attention to detail and the ability to proof-read to a professional standard A love of structure: you actively create SOPs, checklists and systems rather than waiting to be asked Able to manage multiple priorities simultaneously without dropping the ball Calm, professional and solutions-focused under pressure Fast learner who adapts quickly to new tools, platforms and processes Proficient in Excel, Google Workspace and cloud-based CRM/admin systems Own transport and willingness to travel to The Belfry, Birmingham (approx. twice per month) Desirable Experience in a premium service, events or hospitality environment Familiarity with WhatsApp Business or similar customer messaging platforms Experience producing or proofreading branded documents, brochures or event materials What We Can Offer You At Property Entrepreneur, we operate at pace and hold high standards - and we reward the people who do the same. You will be joining a motivated, close-knit team that is genuinely invested in your growth. A competitive salary recognising world-class talent A dynamic and flexible working environment that reflects our business ethos Performance-related bonus available when the department hits its targets Access to knowledge and insight from some of the UK's leading property and business experts Genuine opportunity for rapid progression as the business scales Flexibility at quieter times in return for your effort during our peak periods Company pension scheme enrolment Additional benefits and reward schemes after successful completion of a 6-month probationary period The Fine Print Part Time - 25 hours per week, Monday to Friday, 9:30 am-2:30 pm (ideal for school-hours working) Event days are approximately twice per month, plus three major events per year (overtime paid) Office-based in Hucknall, Nottingham, with regular travel to The Belfry Hotel & Resort, Birmingham Salary: £32,000 - £38,400 per year FTE, dependent on experience
Apr 09, 2026
Full time
About Us Property Entrepreneur is part of a consortium of four market-leading, privately-owned companies delivering a start-to-finish service package for aspirational clients across the world. We are proud to be the UK's highest-rated 'business in property' education and training company, on a mission to help entrepreneurs achieve financial independence through property. For over a decade, we have delivered sell-out events and world-class member experiences. Our members are high-calibre, high-expectation individuals - and we hold ourselves to the same standard in everything we do. The Role We are looking for an exceptional Events & Operations Administrator to become the administrative backbone of our Head of Events and wider operations team. This is not a 'work the room' events role - it is the engine room that makes everything run. You will own the detail. You will manage the flow of communication before, during and after events. You will build the processes that keep our premium member experience consistently excellent. From managing speaker logistics and vendor quotes to answering member queries and proof-reading event brochures - if it needs to be organised, tracked or actioned, that's you. This is a hybrid role that blends executive assistant, operations coordinator and customer success - with hands-on support at events to complete the picture. The responsibilities outlined here are a strong indication of the scope of the role, not the ceiling of it. You will work very closely with the Head of Events on a wide range of event-related tasks as they arise, supporting whatever is needed to ensure our events are delivered to the highest standard. If you thrive in an environment where the brief evolves and no two days are identical, you will fit right in. Key Responsibilities Member & Customer Communications Respond to member and guest enquiries via email and WhatsApp - pre-event, post- event, and in between - with speed, warmth and professionalism Manage the inbox and ensure no message is left unanswered within the agreed response windows Maintain an exceptional standard of written communication befitting a premium brand Monitor, post to and manage our social media channels and member WhatsApp groups in a timely manner, ensuring content is on-brand and responses are handled promptly Event Operations & Logistics Support the Head of Events across all operational and administrative aspects of event planning and delivery Liaise with speakers: coordinate schedules, consolidate and format presentation materials, and manage all speaker-facing communications Obtain and compare vendor quotes; coordinate with suppliers to confirm logistics and ensure deadlines are met Manage calendar bookings, scheduling, and itinerary coordination Attend and assist at events (approximately twice per month), providing operational support - not front-of-house hosting Administration & Process Build, own and continuously improve SOPs, checklists and process documentation to ensure consistency and quality Manage CRM records, delegate data, and event administration across our systems Proofread and assist in producing event brochures, communications and member- facing materials to a high standard Manage all admin related to My House and our Winter Hit List event programmes Provide general operational and administrative support across the business as required About You You are someone who sees a process gap and immediately wants to fix it. You write checklists for fun. You respond to messages quickly, not because you have to, but because that's just who you are. You understand that in a premium environment, the detail is everything. You learn fast, adapt faster, and you bring energy and reliability in equal measure. You are the person your team never has to chase - because everything is already done. Must Haves Proven experience in an administrative, PA, operations or coordination role Outstanding written and verbal communication skills - comfortable engaging a premium, high-expectation audience Exceptional attention to detail and the ability to proof-read to a professional standard A love of structure: you actively create SOPs, checklists and systems rather than waiting to be asked Able to manage multiple priorities simultaneously without dropping the ball Calm, professional and solutions-focused under pressure Fast learner who adapts quickly to new tools, platforms and processes Proficient in Excel, Google Workspace and cloud-based CRM/admin systems Own transport and willingness to travel to The Belfry, Birmingham (approx. twice per month) Desirable Experience in a premium service, events or hospitality environment Familiarity with WhatsApp Business or similar customer messaging platforms Experience producing or proofreading branded documents, brochures or event materials What We Can Offer You At Property Entrepreneur, we operate at pace and hold high standards - and we reward the people who do the same. You will be joining a motivated, close-knit team that is genuinely invested in your growth. A competitive salary recognising world-class talent A dynamic and flexible working environment that reflects our business ethos Performance-related bonus available when the department hits its targets Access to knowledge and insight from some of the UK's leading property and business experts Genuine opportunity for rapid progression as the business scales Flexibility at quieter times in return for your effort during our peak periods Company pension scheme enrolment Additional benefits and reward schemes after successful completion of a 6-month probationary period The Fine Print Part Time - 25 hours per week, Monday to Friday, 9:30 am-2:30 pm (ideal for school-hours working) Event days are approximately twice per month, plus three major events per year (overtime paid) Office-based in Hucknall, Nottingham, with regular travel to The Belfry Hotel & Resort, Birmingham Salary: £32,000 - £38,400 per year FTE, dependent on experience
Define Possible at Northrop Grumman UK UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: UK-Highest Level of Government Clearance TRAVEL: Yes, 10% of the Time What's your possible? At Northrop Grumman UK, you are part of a team driving innovation where it matters most - solving tomorrow's challenges and shaping the technology and solutions of the future. It's what we call Defining Possible . This mind set goes beyond our customer solutions; it's the foundation for your career development and the impact we have within the community. The Opportunity This is more than just a job; it's a mission. As a Lead DevOps Engineer , you will play a pivotal role in designing, developing and maintaining the critical CI/CD infrastructure that powers our services. You'll be self driven, organised and passionate about building elegant, stable and scalable solutions. You'll work across a wide variety of exciting projects with complex challenges, contributing to core solutions that have meaningful, real world impact. You'll also bring strong leadership, guiding your team through both technical and delivery challenges to ensure customer needs are met. "My purpose is to lead a team of engineers, rise to the challenges presented, push the boundaries and define possible together." - Matthew Bullock, Software Manager, Northrop Grumman UK What You'll Do Own the team's deliverables , working with the Scrum Master to define a clear delivery path aligned to customer requirements. Lead and contribute across the entire CI/CD lifecycle , including requirements gathering, design, implementation, testing and deployment. Collaborate with cross functional teams, including product, front end development and QA, to ensure integrated delivery. Mentor and guide junior developers , helping to grow capability and support career development across the team. What We're Looking For Experience as a DevOps Engineer with strong expertise in CI/CD, containerisation, deployment technologies, and cloud platforms (Jenkins, Kubernetes, IaC, Docker, AWS). Proven experience in designing, developing and deploying CI/CD solutions . Experience in Linux system administration or similar operating systems. Ability to troubleshoot issues across live production environments , including high level networking, server and application issues. Understanding of database technologies such as SQL, Elasticsearch or MongoDB. Excellent communication, collaboration and problem solving skills, ideally with experience working in an agile environment. If you don't meet every requirement, we still encourage you to apply. We value potential, curiosity and a willingness to learn. Security Clearance Due to the nature of our work, you must be British National for this clearance type. You must currently hold the Highest Level of UK Government security clearance . Our recruitment team is available to support you through the process: Benefits Flexible working options , including hybrid working and an optional compressed fortnight Private healthcare Cash health plan Holiday buy/sell scheme Career development programmes and specialist training opportunities Performance based bonuses Why Join Us? A Mission to Believe In Every day, we help build a more secure and connected world across land, sea, air, space and cyberspace. From engineering data and intelligence solutions to advancing mission systems for the UK and NATO - what we do together matters. A Place to Belong and Thrive Every voice matters. You'll join an inclusive community where you can bring your authentic self to work. We are proud supporters of Employee Resource Groups and partnerships that champion diversity, wellbeing and inclusion. Your Career, Your Way Shape your journey with diverse roles, mentorship and development opportunities. Enjoy flexibility that supports your wellbeing, alongside benefits that help you grow personally and professionally. Ready to Apply? Yes - Submit your application online. Possibly - Contact our team for more information: No - Explore other opportunities with us. We're growing across the UK. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
Apr 09, 2026
Full time
Define Possible at Northrop Grumman UK UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: UK-Highest Level of Government Clearance TRAVEL: Yes, 10% of the Time What's your possible? At Northrop Grumman UK, you are part of a team driving innovation where it matters most - solving tomorrow's challenges and shaping the technology and solutions of the future. It's what we call Defining Possible . This mind set goes beyond our customer solutions; it's the foundation for your career development and the impact we have within the community. The Opportunity This is more than just a job; it's a mission. As a Lead DevOps Engineer , you will play a pivotal role in designing, developing and maintaining the critical CI/CD infrastructure that powers our services. You'll be self driven, organised and passionate about building elegant, stable and scalable solutions. You'll work across a wide variety of exciting projects with complex challenges, contributing to core solutions that have meaningful, real world impact. You'll also bring strong leadership, guiding your team through both technical and delivery challenges to ensure customer needs are met. "My purpose is to lead a team of engineers, rise to the challenges presented, push the boundaries and define possible together." - Matthew Bullock, Software Manager, Northrop Grumman UK What You'll Do Own the team's deliverables , working with the Scrum Master to define a clear delivery path aligned to customer requirements. Lead and contribute across the entire CI/CD lifecycle , including requirements gathering, design, implementation, testing and deployment. Collaborate with cross functional teams, including product, front end development and QA, to ensure integrated delivery. Mentor and guide junior developers , helping to grow capability and support career development across the team. What We're Looking For Experience as a DevOps Engineer with strong expertise in CI/CD, containerisation, deployment technologies, and cloud platforms (Jenkins, Kubernetes, IaC, Docker, AWS). Proven experience in designing, developing and deploying CI/CD solutions . Experience in Linux system administration or similar operating systems. Ability to troubleshoot issues across live production environments , including high level networking, server and application issues. Understanding of database technologies such as SQL, Elasticsearch or MongoDB. Excellent communication, collaboration and problem solving skills, ideally with experience working in an agile environment. If you don't meet every requirement, we still encourage you to apply. We value potential, curiosity and a willingness to learn. Security Clearance Due to the nature of our work, you must be British National for this clearance type. You must currently hold the Highest Level of UK Government security clearance . Our recruitment team is available to support you through the process: Benefits Flexible working options , including hybrid working and an optional compressed fortnight Private healthcare Cash health plan Holiday buy/sell scheme Career development programmes and specialist training opportunities Performance based bonuses Why Join Us? A Mission to Believe In Every day, we help build a more secure and connected world across land, sea, air, space and cyberspace. From engineering data and intelligence solutions to advancing mission systems for the UK and NATO - what we do together matters. A Place to Belong and Thrive Every voice matters. You'll join an inclusive community where you can bring your authentic self to work. We are proud supporters of Employee Resource Groups and partnerships that champion diversity, wellbeing and inclusion. Your Career, Your Way Shape your journey with diverse roles, mentorship and development opportunities. Enjoy flexibility that supports your wellbeing, alongside benefits that help you grow personally and professionally. Ready to Apply? Yes - Submit your application online. Possibly - Contact our team for more information: No - Explore other opportunities with us. We're growing across the UK. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while alsomaintainingthe flexibility for meaningful work-life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field-facing teams-such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms-offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day-to-day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High-value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C-Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, SalesForce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. About iManage AtiManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not alwayseasybut it is ambitious and rewarding. Sowe'relooking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest.That'stheiManageway.It'show we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at: Please see our privacy statement for more information on how we handle your personal data: Please seeour recruitment privacy statement for more information on how we handle your personal data.
Apr 09, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while alsomaintainingthe flexibility for meaningful work-life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field-facing teams-such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms-offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day-to-day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High-value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C-Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, SalesForce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. About iManage AtiManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not alwayseasybut it is ambitious and rewarding. Sowe'relooking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest.That'stheiManageway.It'show we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at: Please see our privacy statement for more information on how we handle your personal data: Please seeour recruitment privacy statement for more information on how we handle your personal data.
We are seeking a proactive and highly organised Onboarding Administrator to support a busy onboarding process. The successful candidate will be responsible for ensuring all compliance documentation is completed accurately and maintained in preparation for audit. This is a fast-paced administrative role involving the coordination and processing of onboarding documentation for approximately 50 individuals and 10 parents. Key Responsibilities Carry out onboarding processes for new starters Conduct and verify right-to-work checks in line with UK regulations Ensure DBS checks are completed, recorded, and compliant Compile, organise, and maintain hard copy personnel files Prepare documentation for audit purposes (paper-based system) Ensure all records are accurate, complete, and up to date Liaise with individuals to obtain missing documentation where required Candidate Requirements Previous experience in onboarding, compliance, or administrative roles Understanding of right-to-work and compliance processes DBS check required (in place or willingness to obtain immediately) Experience in an education or school setting is advantageous but not essential Strong organisational and time management skills High level of accuracy and attention to detail Personal Attributes Proactive and able to work independently Quick to learn new processes Confident, approachable, and professional Comfortable asking questions and seeking clarification Efficient and able to manage a high volume of documentation Additional Information This role is fully office-based due to the use of paper files No cloud-based systems are used; all records are maintained manually Immediate availability is essential Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Apr 08, 2026
Seasonal
We are seeking a proactive and highly organised Onboarding Administrator to support a busy onboarding process. The successful candidate will be responsible for ensuring all compliance documentation is completed accurately and maintained in preparation for audit. This is a fast-paced administrative role involving the coordination and processing of onboarding documentation for approximately 50 individuals and 10 parents. Key Responsibilities Carry out onboarding processes for new starters Conduct and verify right-to-work checks in line with UK regulations Ensure DBS checks are completed, recorded, and compliant Compile, organise, and maintain hard copy personnel files Prepare documentation for audit purposes (paper-based system) Ensure all records are accurate, complete, and up to date Liaise with individuals to obtain missing documentation where required Candidate Requirements Previous experience in onboarding, compliance, or administrative roles Understanding of right-to-work and compliance processes DBS check required (in place or willingness to obtain immediately) Experience in an education or school setting is advantageous but not essential Strong organisational and time management skills High level of accuracy and attention to detail Personal Attributes Proactive and able to work independently Quick to learn new processes Confident, approachable, and professional Comfortable asking questions and seeking clarification Efficient and able to manage a high volume of documentation Additional Information This role is fully office-based due to the use of paper files No cloud-based systems are used; all records are maintained manually Immediate availability is essential Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Senior Administrator (Permanent) Location: Dorking Salary: Up to £32,000 per annum (depending on experience) Hours: Monday to Friday, 9:00am - 5:30pm (40 hours per week) Job Type: Permanent, Full-Time The Opportunity Our client, a highly regarded and well-established organisation within the financial services sector, is seeking a professional and detail-oriented Senior Administrator to join their small team. This is an excellent opportunity for an experienced administrator to play a key role in supporting the Director in ensuring the smooth running of investment operations and delivering outstanding service to clients. This position would suit a methodical and process-driven individual who thrives in a structured environment and takes pride in accuracy and completion of tasks. Key Responsibilities Managing the diary of and coordinating appointments for Company Director Reporting directly to Company Director and providing office administrative support Overseeing Outlook inbox management and correspondence Maintaining and updating internal databases with accuracy Supporting investment administration processes Scanning and electronic document management Working on projects as part of a small team, with the Company Director Candidate Profile The successful candidate will demonstrate: A highly methodical and organised approach Previous experience within financial services or investment administration is essential. Strong attention to detail with a thorough and accurate work style A process-driven mindset with the tenacity to see tasks through to completion Confident, with excellent written and verbal communication skills A professional and client-friendly telephone manner Strong IT proficiency and confidence using Microsoft Office and Windows systems Experience with industry and/or cloud-based systems such as Intelliflo Office or Papercloud What's on Offer Competitive salary up to £32,000 per annum Stable, permanent opportunity within a reputable organisation Supportive and professional working environment Convenient Dorking location If you are an experienced administrator seeking a permanent opportunity within financial services and take pride in delivering high-quality, accurate work, we would be delighted to hear from you. We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team. By applying to this vacancy, you accept Jade Recruitment Limited's Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 08, 2026
Full time
Senior Administrator (Permanent) Location: Dorking Salary: Up to £32,000 per annum (depending on experience) Hours: Monday to Friday, 9:00am - 5:30pm (40 hours per week) Job Type: Permanent, Full-Time The Opportunity Our client, a highly regarded and well-established organisation within the financial services sector, is seeking a professional and detail-oriented Senior Administrator to join their small team. This is an excellent opportunity for an experienced administrator to play a key role in supporting the Director in ensuring the smooth running of investment operations and delivering outstanding service to clients. This position would suit a methodical and process-driven individual who thrives in a structured environment and takes pride in accuracy and completion of tasks. Key Responsibilities Managing the diary of and coordinating appointments for Company Director Reporting directly to Company Director and providing office administrative support Overseeing Outlook inbox management and correspondence Maintaining and updating internal databases with accuracy Supporting investment administration processes Scanning and electronic document management Working on projects as part of a small team, with the Company Director Candidate Profile The successful candidate will demonstrate: A highly methodical and organised approach Previous experience within financial services or investment administration is essential. Strong attention to detail with a thorough and accurate work style A process-driven mindset with the tenacity to see tasks through to completion Confident, with excellent written and verbal communication skills A professional and client-friendly telephone manner Strong IT proficiency and confidence using Microsoft Office and Windows systems Experience with industry and/or cloud-based systems such as Intelliflo Office or Papercloud What's on Offer Competitive salary up to £32,000 per annum Stable, permanent opportunity within a reputable organisation Supportive and professional working environment Convenient Dorking location If you are an experienced administrator seeking a permanent opportunity within financial services and take pride in delivering high-quality, accurate work, we would be delighted to hear from you. We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team. By applying to this vacancy, you accept Jade Recruitment Limited's Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
3 days in the office near Bank Station and 2 from home May consider 4 days a week CIPD Level 7 or above is essential This is an excellent opportunity work for a small and highly successful niche consultancy firm. Based in the centre of London you will be working in a client facing consultancy capacity, responsible for supporting clients predominantly in the Financial Services Sector on and off site to proactively manage their HR function. We are looking for a true generalist who has experience of a 360 HR role and ideally has at least five years' experience in a HR Generalist function as an advisor or manager. Your role: Audit and review the HR function for new and existing clients Assess, update and review client documentation including policies and procedures Acting as in-house HR department to provide HR and benefits administration and onboarding Implement and maintain HR software system for clients Undertake specific projects for clients including grievances, disciplinary issues, TUPE and redundancy Carry out health and safety assessments onsite Writing contracts of employment Amendment to settlement agreements The person: 4+ years experience in a HR Advisor/HR Manager or HR Consultant capacity CIPD qualified at level 7 (essential) Employee Relations (essential) Educated to degree level (preferable) Experienced in using HR cloud based systems Able to produce high quality written and verbal advice Able to demonstrate excellent communication skills and pay attention to detail Highly proactive Professionally presented Proficient in the use of MS Office Packages Experienced in delivering HR solutions to external clients Experienced in using HR systems, ideally Cascade Go HR Able to demonstrate excellent communication skills and pay attention to detail Demonstrate your dedication to keep abreast of legislation changes and awareness of current HR thought leadership Benefits: Flexible working hours - may consider 4 days a week (Mondays required) - office days Mon/Wed/Thur Bonus scheme paid annually Work from home opportunities Great collaborative working environment Great offices Birthday off Please note unless you are able to reply yes to the 3 prescreening questions, you will unfortunately recieved an automated rejection email.
Apr 08, 2026
Full time
3 days in the office near Bank Station and 2 from home May consider 4 days a week CIPD Level 7 or above is essential This is an excellent opportunity work for a small and highly successful niche consultancy firm. Based in the centre of London you will be working in a client facing consultancy capacity, responsible for supporting clients predominantly in the Financial Services Sector on and off site to proactively manage their HR function. We are looking for a true generalist who has experience of a 360 HR role and ideally has at least five years' experience in a HR Generalist function as an advisor or manager. Your role: Audit and review the HR function for new and existing clients Assess, update and review client documentation including policies and procedures Acting as in-house HR department to provide HR and benefits administration and onboarding Implement and maintain HR software system for clients Undertake specific projects for clients including grievances, disciplinary issues, TUPE and redundancy Carry out health and safety assessments onsite Writing contracts of employment Amendment to settlement agreements The person: 4+ years experience in a HR Advisor/HR Manager or HR Consultant capacity CIPD qualified at level 7 (essential) Employee Relations (essential) Educated to degree level (preferable) Experienced in using HR cloud based systems Able to produce high quality written and verbal advice Able to demonstrate excellent communication skills and pay attention to detail Highly proactive Professionally presented Proficient in the use of MS Office Packages Experienced in delivering HR solutions to external clients Experienced in using HR systems, ideally Cascade Go HR Able to demonstrate excellent communication skills and pay attention to detail Demonstrate your dedication to keep abreast of legislation changes and awareness of current HR thought leadership Benefits: Flexible working hours - may consider 4 days a week (Mondays required) - office days Mon/Wed/Thur Bonus scheme paid annually Work from home opportunities Great collaborative working environment Great offices Birthday off Please note unless you are able to reply yes to the 3 prescreening questions, you will unfortunately recieved an automated rejection email.
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Apr 06, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
An established and highly regarded professional services firm is seeking a Professional Services Administrator to join their friendly team based close to Derby, Duffield and Darley Abbey. This is an excellent opportunity for a motivated Professional Services Administrator looking for flexible working, a supportive environment, and good long-term prospects. The Role - Professional Services Administrator As a Professional Services Administrator, you will play a key role in supporting daily operations and client interactions. Responsibilities include: Meeting and greeting clients in a professional manner Filing accounts and tax returns using specialist software Preparing quotes and general administrative support Working with cloud-based systems and Microsoft Office packages About You - Professional Services Administrator Previous experience within a professional services environment is advantageous Strong IT skills, including Microsoft Office Organised, proactive, and confident dealing with clients Ability to work independently and as part of a team Benefits Flexible working: full-time or part-time (anywhere from 2-5 days per week) School hours considered Flexitime, TOIL, and early finish on Fridays On-site parking and modern office environment Ongoing training and career development opportunities The Firm This well-established practice offers a collaborative and welcoming culture, working with a diverse client base ranging from sole traders to multi-million-pound businesses. The office is modern, fully computerised, and utilises leading cloud-based accounting systems. If you are an organised and adaptable Professional Services Administrator seeking a flexible and rewarding role, apply today to be considered.
Apr 05, 2026
Full time
An established and highly regarded professional services firm is seeking a Professional Services Administrator to join their friendly team based close to Derby, Duffield and Darley Abbey. This is an excellent opportunity for a motivated Professional Services Administrator looking for flexible working, a supportive environment, and good long-term prospects. The Role - Professional Services Administrator As a Professional Services Administrator, you will play a key role in supporting daily operations and client interactions. Responsibilities include: Meeting and greeting clients in a professional manner Filing accounts and tax returns using specialist software Preparing quotes and general administrative support Working with cloud-based systems and Microsoft Office packages About You - Professional Services Administrator Previous experience within a professional services environment is advantageous Strong IT skills, including Microsoft Office Organised, proactive, and confident dealing with clients Ability to work independently and as part of a team Benefits Flexible working: full-time or part-time (anywhere from 2-5 days per week) School hours considered Flexitime, TOIL, and early finish on Fridays On-site parking and modern office environment Ongoing training and career development opportunities The Firm This well-established practice offers a collaborative and welcoming culture, working with a diverse client base ranging from sole traders to multi-million-pound businesses. The office is modern, fully computerised, and utilises leading cloud-based accounting systems. If you are an organised and adaptable Professional Services Administrator seeking a flexible and rewarding role, apply today to be considered.
Sales Administrator Join our dynamic team in the Logistics department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment. Job Purpose The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility. Responsibilities Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation. Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates. Support the onboarding of new customers by coordinating with technical, support, and provisioning teams. Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation. Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables. Requirements Skills & Competencies Essential Strong understanding of ERP software and general digital workflows. High level of accuracy and attention to detail, especially in data entry and document management. Excellent communication skills when working with customers, sales teams, technical departments, and partners. Ability to work efficiently in a fast-paced, technology-driven environment. Strong proficiency in Microsoft Office. Desirable Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise). Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components. Experience & Qualifications Essential Proven experience in an administrative, operational, or sales support role. Familiarity with digital sales processes, ERP systems, and customer communications. Desirable Previous experience in the IT, software, telecoms, or technology services sector. Formal qualifications in business administration, IT, or related fields. Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms. Personal Attributes Highly organized, reliable, and capable of managing multiple tasks simultaneously. Analytical mindset with strong problem-solving ability. Comfortable working with data and technology platforms. Collaborative and confident when engaging with both technical and commercial stakeholders. Customer-focused with a professional and proactive attitude. Key Performance Indicators (KPIs) Accuracy of order processing and contract documentation. CRM/ERP data integrity and timely maintenance of sales records. Quality and speed of customer communication. Effectiveness of internal coordination with technical and sales teams. Contribution to improved data quality and workflow efficiency. How to Apply
Apr 05, 2026
Full time
Sales Administrator Join our dynamic team in the Logistics department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment. Job Purpose The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility. Responsibilities Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation. Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates. Support the onboarding of new customers by coordinating with technical, support, and provisioning teams. Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation. Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables. Requirements Skills & Competencies Essential Strong understanding of ERP software and general digital workflows. High level of accuracy and attention to detail, especially in data entry and document management. Excellent communication skills when working with customers, sales teams, technical departments, and partners. Ability to work efficiently in a fast-paced, technology-driven environment. Strong proficiency in Microsoft Office. Desirable Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise). Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components. Experience & Qualifications Essential Proven experience in an administrative, operational, or sales support role. Familiarity with digital sales processes, ERP systems, and customer communications. Desirable Previous experience in the IT, software, telecoms, or technology services sector. Formal qualifications in business administration, IT, or related fields. Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms. Personal Attributes Highly organized, reliable, and capable of managing multiple tasks simultaneously. Analytical mindset with strong problem-solving ability. Comfortable working with data and technology platforms. Collaborative and confident when engaging with both technical and commercial stakeholders. Customer-focused with a professional and proactive attitude. Key Performance Indicators (KPIs) Accuracy of order processing and contract documentation. CRM/ERP data integrity and timely maintenance of sales records. Quality and speed of customer communication. Effectiveness of internal coordination with technical and sales teams. Contribution to improved data quality and workflow efficiency. How to Apply
Microsoft Security Engineer (Defender / Purview / Entra ID) Salary: Up to £70,000 + Bonus + Benefits Location: Central London - Hybrid (3 days per week onsite) Job Type: PermanentA globally established organisation is seeking a Microsoft Security Engineer to strengthen its security capability across identity, endpoint, data protection and threat detection. This role will focus on leveraging the Microsoft security stack, including Defender XDR, Purview and Entra ID, to protect enterprise systems, manage risk and respond to security threats. You will work closely with internal teams to enhance security posture, implement controls and support ongoing improvements across the environment. Responsibilities for the Microsoft Security Engineer: Implement and manage Microsoft Defender XDR across endpoint, identity, email and cloud environments Design and maintain Data Loss Prevention (DLP) and Information Protection policies using Microsoft Purview Monitor, investigate and respond to security threats, incidents and vulnerabilities Configure and manage identity and access controls using Microsoft Entra ID, including Conditional Access and MFA Implement and maintain Privileged Identity Management (PIM/PAM) and secure access policies Conduct proactive threat hunting and support incident response activities Secure cloud applications and endpoints, ensuring alignment with security best practices Support eDiscovery, audit and data governance requirements using Microsoft Purview Work with internal teams and external partners to improve overall security posture Produce documentation, reporting and insights on security performance and risks Essential Skills for the Microsoft Security Engineer: Strong experience working within cybersecurity roles focused on Microsoft security technologies Hands-on experience with Microsoft Defender XDR, Microsoft Purview and Entra ID Experience implementing DLP, identity security and endpoint protection solutions Strong understanding of authentication protocols such as SAML, OAuth and OpenID Connect Experience with PowerShell scripting for automation and administration Understanding of security frameworks and threat models such as MITRE ATT&CK Relevant Microsoft certifications such as SC-200, SC-300 or SC-400 Desirable Skills for the Microsoft Security Engineer: CISSP or equivalent security certification Strong analytical and problem-solving capability Experience working within fast-paced, enterprise environments Strong stakeholder communication and collaboration skills If you are a Microsoft-focused security professional looking to work across Defender, Purview and identity security within a complex enterprise environment, this role offers strong exposure to modern security technologies and the opportunity to make a meaningful impact.Microsoft Security Engineer (Defender / Purview / Entra ID)
Apr 02, 2026
Full time
Microsoft Security Engineer (Defender / Purview / Entra ID) Salary: Up to £70,000 + Bonus + Benefits Location: Central London - Hybrid (3 days per week onsite) Job Type: PermanentA globally established organisation is seeking a Microsoft Security Engineer to strengthen its security capability across identity, endpoint, data protection and threat detection. This role will focus on leveraging the Microsoft security stack, including Defender XDR, Purview and Entra ID, to protect enterprise systems, manage risk and respond to security threats. You will work closely with internal teams to enhance security posture, implement controls and support ongoing improvements across the environment. Responsibilities for the Microsoft Security Engineer: Implement and manage Microsoft Defender XDR across endpoint, identity, email and cloud environments Design and maintain Data Loss Prevention (DLP) and Information Protection policies using Microsoft Purview Monitor, investigate and respond to security threats, incidents and vulnerabilities Configure and manage identity and access controls using Microsoft Entra ID, including Conditional Access and MFA Implement and maintain Privileged Identity Management (PIM/PAM) and secure access policies Conduct proactive threat hunting and support incident response activities Secure cloud applications and endpoints, ensuring alignment with security best practices Support eDiscovery, audit and data governance requirements using Microsoft Purview Work with internal teams and external partners to improve overall security posture Produce documentation, reporting and insights on security performance and risks Essential Skills for the Microsoft Security Engineer: Strong experience working within cybersecurity roles focused on Microsoft security technologies Hands-on experience with Microsoft Defender XDR, Microsoft Purview and Entra ID Experience implementing DLP, identity security and endpoint protection solutions Strong understanding of authentication protocols such as SAML, OAuth and OpenID Connect Experience with PowerShell scripting for automation and administration Understanding of security frameworks and threat models such as MITRE ATT&CK Relevant Microsoft certifications such as SC-200, SC-300 or SC-400 Desirable Skills for the Microsoft Security Engineer: CISSP or equivalent security certification Strong analytical and problem-solving capability Experience working within fast-paced, enterprise environments Strong stakeholder communication and collaboration skills If you are a Microsoft-focused security professional looking to work across Defender, Purview and identity security within a complex enterprise environment, this role offers strong exposure to modern security technologies and the opportunity to make a meaningful impact.Microsoft Security Engineer (Defender / Purview / Entra ID)
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Apr 02, 2026
Full time
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Responsible to: Operations Manager Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice Salary Scale: 2.1 2.4. £27,495 - £29,400 FTE. P/T hours will be considered Key work areas and tasks Provision of advice and casework Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues Identify urgent situations and ensure any possible action is taken immediately Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes) Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement. Where appropriate undertake negotiations with clients creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications Maintain timely, accurate and detailed case records and adhere to administration systems Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation Manage an agreed caseload of debt and money advice cases Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice Assist clients with other problems, referring to other advisers and/or agencies as appropriate Provide representation for clients at county or magistrates courts when appropriate Provide support, guidance and supervision to the money advice trainee caseworker/caseworker s assistant and other less experienced staff and volunteers Research and Campaigns (social policy work) Assist with social policy work by providing information about clients' circumstances through the appropriate channel. Research and campaigns, monitoring and relationship building. Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity s Research and Campaigns Plan. Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel. Administration Maintain and monitor effective and efficient administrative systems. Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements. Ensure complaints are brought to the Manager s attention as soon as is practicable. Training and Development Identify and implement own training and development needs (in consultation with the Operations Manager). Identify the training needs of charity workers through support and supervision and contribute towards the charity s training and development plans. Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager. Other Duties and Responsibilities Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Abide by data security and information assurance guidelines. Ensure that work undertaken reflects and supports the Citizens Advice service s equality and diversity strategy Any other relevant tasks or duties required to ensure the effective running of the charity and our services. To contribute to the induction and on-going training of charity workers within the team. Person specification Essential criteria Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and as a supervisor) The ability to sift through large amounts of information and gather essential details during a client interview Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment Experience of using a casework recording and quality assurance system and IT platforms Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others Experience of working effectively within a team including paid and volunteer staff Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems A commitment to travelling to various locations as required Understanding of the issues affecting society and their implications for clients and service provision Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies Desirable criteria Hold a current registration as a DRO intermediary Experience of working within a Citizens Advice charity Experience of working with the public in an advisory capacity
Apr 01, 2026
Full time
Responsible to: Operations Manager Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice Salary Scale: 2.1 2.4. £27,495 - £29,400 FTE. P/T hours will be considered Key work areas and tasks Provision of advice and casework Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues Identify urgent situations and ensure any possible action is taken immediately Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes) Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement. Where appropriate undertake negotiations with clients creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications Maintain timely, accurate and detailed case records and adhere to administration systems Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation Manage an agreed caseload of debt and money advice cases Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice Assist clients with other problems, referring to other advisers and/or agencies as appropriate Provide representation for clients at county or magistrates courts when appropriate Provide support, guidance and supervision to the money advice trainee caseworker/caseworker s assistant and other less experienced staff and volunteers Research and Campaigns (social policy work) Assist with social policy work by providing information about clients' circumstances through the appropriate channel. Research and campaigns, monitoring and relationship building. Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity s Research and Campaigns Plan. Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel. Administration Maintain and monitor effective and efficient administrative systems. Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements. Ensure complaints are brought to the Manager s attention as soon as is practicable. Training and Development Identify and implement own training and development needs (in consultation with the Operations Manager). Identify the training needs of charity workers through support and supervision and contribute towards the charity s training and development plans. Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager. Other Duties and Responsibilities Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Abide by data security and information assurance guidelines. Ensure that work undertaken reflects and supports the Citizens Advice service s equality and diversity strategy Any other relevant tasks or duties required to ensure the effective running of the charity and our services. To contribute to the induction and on-going training of charity workers within the team. Person specification Essential criteria Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and as a supervisor) The ability to sift through large amounts of information and gather essential details during a client interview Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment Experience of using a casework recording and quality assurance system and IT platforms Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others Experience of working effectively within a team including paid and volunteer staff Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems A commitment to travelling to various locations as required Understanding of the issues affecting society and their implications for clients and service provision Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies Desirable criteria Hold a current registration as a DRO intermediary Experience of working within a Citizens Advice charity Experience of working with the public in an advisory capacity
IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
Apr 01, 2026
Full time
IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
Senior IT Infrastructure Engineer Annual Salary: £45,000 Location: Abingdon We are seeking a Senior IT Infrastructure Engineer to work for our client based in Abingdon - This role involves the implementation and ongoing management of their IT infrastructure across both on-premises and Azure cloud environments. The ideal candidate will be a proactive professional capable of leading projects from concept to completion and ensuring the delivery of robust, secure, and scalable infrastructure solutions. Day-to-day of the role: Implement and maintain hybrid infrastructure solutions (Azure + on-prem) that meet performance, security, and compliance requirements. Manage and optimise Windows Server, SQL Server, and Azure environments including Virtual Machines, Networking, Storage, Backup, and Monitoring. Maintain and secure Active Directory, Group Policy, DNS, DHCP, and Azure AD (Entra ID) synchronisation. Ensure high availability and resilience across all servers, networks, and databases supporting business-critical applications. Deliver advanced troubleshooting and root cause analysis for complex infrastructure issues. Proactively identify opportunities for improvement, automation, and optimisation across all infrastructure areas. Maintain alignment with Cyber Essentials Plus & GDPR, implement and manage endpoint protection, patch management, and vulnerability remediation. Ensure data protection and system continuity through effective backup, disaster recovery, and business continuity planning. Automate deployment and maintenance tasks using PowerShell, Azure Automation, or equivalent tools. Maintain infrastructure observability through tools and optimise cost, performance, and utilisation of Azure and on-prem resources. Required Skills & Qualifications: 10+ years hands-on experience in IT infrastructure roles, with at least 5 years in a senior or lead capacity. Strong expertise in Microsoft Azure IaaS & PaaS, Active Directory, Group Policy, DNS, DHCP, Windows Server , and SQL Server administration. Deep understanding of LAN/WAN design, VLANs, VPNs, routing, switching, and firewall management. Experience with Microsoft 365, Intune, and Endpoint Manager. Advanced PowerShell scripting and automation skills. Proven experience managing secure environments aligned with Cyber Essentials Plus or ISO 27001. Ability to work independently, prioritise effectively, and deliver projects to completion with minimal supervision. Degree in Computer Science, Information Technology, or equivalent experience. Desirable certifications include Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305), MCSE, CompTIA Network+, ITIL Foundation. If you are interested in this position please apply online or for more information please contact me on
Apr 01, 2026
Full time
Senior IT Infrastructure Engineer Annual Salary: £45,000 Location: Abingdon We are seeking a Senior IT Infrastructure Engineer to work for our client based in Abingdon - This role involves the implementation and ongoing management of their IT infrastructure across both on-premises and Azure cloud environments. The ideal candidate will be a proactive professional capable of leading projects from concept to completion and ensuring the delivery of robust, secure, and scalable infrastructure solutions. Day-to-day of the role: Implement and maintain hybrid infrastructure solutions (Azure + on-prem) that meet performance, security, and compliance requirements. Manage and optimise Windows Server, SQL Server, and Azure environments including Virtual Machines, Networking, Storage, Backup, and Monitoring. Maintain and secure Active Directory, Group Policy, DNS, DHCP, and Azure AD (Entra ID) synchronisation. Ensure high availability and resilience across all servers, networks, and databases supporting business-critical applications. Deliver advanced troubleshooting and root cause analysis for complex infrastructure issues. Proactively identify opportunities for improvement, automation, and optimisation across all infrastructure areas. Maintain alignment with Cyber Essentials Plus & GDPR, implement and manage endpoint protection, patch management, and vulnerability remediation. Ensure data protection and system continuity through effective backup, disaster recovery, and business continuity planning. Automate deployment and maintenance tasks using PowerShell, Azure Automation, or equivalent tools. Maintain infrastructure observability through tools and optimise cost, performance, and utilisation of Azure and on-prem resources. Required Skills & Qualifications: 10+ years hands-on experience in IT infrastructure roles, with at least 5 years in a senior or lead capacity. Strong expertise in Microsoft Azure IaaS & PaaS, Active Directory, Group Policy, DNS, DHCP, Windows Server , and SQL Server administration. Deep understanding of LAN/WAN design, VLANs, VPNs, routing, switching, and firewall management. Experience with Microsoft 365, Intune, and Endpoint Manager. Advanced PowerShell scripting and automation skills. Proven experience managing secure environments aligned with Cyber Essentials Plus or ISO 27001. Ability to work independently, prioritise effectively, and deliver projects to completion with minimal supervision. Degree in Computer Science, Information Technology, or equivalent experience. Desirable certifications include Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305), MCSE, CompTIA Network+, ITIL Foundation. If you are interested in this position please apply online or for more information please contact me on
IT Manager Location: London (3 days per week) Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. Key Responsibilities Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
Apr 01, 2026
Full time
IT Manager Location: London (3 days per week) Salary: £45,000-£50,000 (dependent on experience) We are seeking an experienced and hands-on IT Manager to oversee and deliver IT operations across a UK-based travel and hospitality group with three London offices. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. Key Responsibilities Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Maintain and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Strengthen cybersecurity practices and ensure compliance with UK GDPR and IT governance standards Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments Work with senior leadership to develop short- and long-term IT strategy Skills & Experience Broad IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Excellent communication and problem-solving skills Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment.
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
Apr 01, 2026
Full time
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
