School Account Manager

Applications close: 12pm on 16th December 2021

Interview date: 17th, 20th, 21st & 22nd December 2021

Preferred Start date: Immediate, or by 24th January 2022

Location: London based at our office in Hoxton (hybrid working possible for the right candidate)

Hours: Full time. Our standard hours are 9:00-5:30pm Monday - Friday but flexible hours are possible to make this role work for the right candidate

Salary: £28,000 - £32,000 per annum

Contract Type: Full time. Permanent

How to apply: Please complete a School Space application form by clicking here or copy & paste the following link:

About us

School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.

Our culture

We strongly believe that our people are at the heart of our success. Since 2011 we've grown to become a tight knit team of under twenty in our Hoxton Head Office, with a fabulous remote team of over one hundred community connectors who work at our partner schools. We are steadily growing and looking for people who share our social mission to join the next part of the School Space story. From working directly with the founders, to regular training days, daily stand-ups, socials and a culture of celebrating small wins, we aim to develop every team member at School Space and encourage all team members to contribute to our culture. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

School Account Manager (School Partnerships)

Why does this role exist?

Our operation covers 45+ schools (and growing), 100+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually.

Our School Partnership Team manages the relationship between School Space and our schools. They are crucial to keeping our schools happy, and allowing us to fulfil our mission of generating income and connecting them with their community.

What will you be accountable for?

Account Management

• Work closely with each of your School Accounts to ensure that they are achieving success from the School Space/School Partnership
• Develop relationships within each of our Partner Schools to communicate our successes, ensuring the whole School staff have a positive impression and understand the benefits of lettings
• Manage our ticketing system and work through any school complaints, queries or concerns to ensure that they receive a fast and accurate response
• Conduct school performance reviews/meetings, and undertake actions as appropriate

Reporting and Operations

• Provide regular reports of expected results, variances and comparisons to be fed back to management team
• Gather and maintain information on each school site so that our customers and internal team have the tools to run bookings successfully
• Communicate with your School Accounts and our Customer Operations team to remove logistical barriers to successful bookings and gather any necessary information.

How will you know it's going brilliantly?

• You are achieving a high satisfaction score with all of your School accounts (measured monthly)
• The users of our venues are scoring our service/schools over 8 on our feedback reports and any issues are tackled head on with swift resolution and constant customer communication
• School revenues are on the up and schools understand how to maximise their income
• Contracts get re-signed at renewal point

What will help you succeed in this role?

• Experience in Account Management or Customer Service
• An understanding of, and compassion for, the education sector is desirable but not essential
• Great communication skills and ability to manage (and empathise with) different personalities and identify their motivations
• An ability to quickly problem solve and proactively address any worries and concerns from your School accounts
• Attention to detail, handling all day-to-day tasks with diligence and pride
• Confidence to cope with the fast-paced, and changing nature of a growing company

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.