Application Support Analyst

Application Support Analyst or 2nd Line Support/3rd Line Support Analyst with experience of supporting bespoke software required for one of the UK's leading FinTech companies.

This role will see you joining the growing application support team, with responsibility for ensuring service delivery standards of the production environment.

Your duties in this Application Support Analyst role will include:

• 2nd/3rd line application support for systems and Middleware
• Performance tuning and application monitoring
• Root cause analysis, assessing the impact of incidents
• Work on the planning and implementation of new software releases/changes into the live environment
• Monitor and prioritise support requests, ensuring all parties are kept informed throughout and escalating where required
• Ensuring all work is documented and in line with SLAs as well as continually contributing to the procedures across the business

As such, we are looking for a proven Application Support Analyst with experience of SQL, but any of the following would be a great bonus!

• Oracle
• .Net
• Java
• IIS
• SOAP
• HTML

In return you will be joining a truly excellent FinTech company who are quickly becoming one of the giants in the payments industry, expanding globally in the last 2 years with no signs of slowing.

In addition to a highly competitive salary my client offers Remote working, Private Medical, Pension, Subsidised Gym, 25 Days Holiday with the option to buy more, plus lots of other social and personal benefits.

Please note this role has an on-call element as part of the 24/7 rota, with shift patterns between 8am - 7pm. Any hours worked outside of 9-5 are paid at time and a half and any weekend work would also be paid at time and a half, plus you get it off in lieu.

To apply for this Application Support Analyst role please send your CV to Paul Wilson now.

Application Support Analyst, Software Support, Production Support, Windows, 2nd line support, 3rd line support, SQL, .Net, Java, Oracle