Metering Operations Coordinator Coventry
- Shell Energy
- Coventry, Warwickshire
- Dec 05, 2021
Full time
Administration
Job Description
Location ; Coventry
Contract; 1 positions available, Fixed term , Full time
Our journey:
At Shell Energy, we believe that home energy matters.
Our home energy business was born out of Shell's acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great value energy and broadband to customers.
Shell Energy supplies 100% renewable electricity, as well as gas, smart home technology and broadband to British homes.
Who you'll work with:
We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.
We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.
Your part in our journey:
In this role, you will support the delivery of Smart within the Metering Department, reporting into the Smart Metering Operations Team Manager, you will be responsible for resolving exceptions that can occur through the smart metering customer journey, ensuring these are resolved in a timely manner with the right first time approach and able to identify wider trends and patterns and work with different internal and external stakeholders to implement appropriate improvement measures . This team is a key operational support function at the forefront of the Shell Energy Smart Metering Programme.
Your part in the team:
Responsible for handling complex queries and resolving challenging exceptions.
Able to communicate effectively and build relationships both internally and externally with various different service providers.
Support the maintenance of our core Smart customer journeys i.e. Install and Commission exceptions, firmware management, COS position, tariff and read performance across our total Smart Metering portfolio.
A key member in helping shape new and exciting processes and products and supporting the implementation of these into the Metering Operations team.
Receiving inbound contact from engineers, sometimes offering technical advice whilst the engineer is onsite installing Smart Meters.
Coordinate resolution of multiple work streams i.e. PQR and Metering Zendesk queue.
Identify negative trends that can occur with core processes and are able to escalate these accordingly.
Working with different departments to implement account fixes.
What you'll need to help you make the best of the role:
Previous experience in an analytical role.
The nice to have's:
A good understanding of the energy industry and smart metering.
This role requires an enhanced background check in accordance with the Smart Energy Code. These checks include: 5 year employment verification (including evidence to cover any gaps), Identity verification, Right to work verification, Adverse financial check, Basic criminality check (DBS) and Sanctions check. More information about our Enhanced background checks can be found on the intranet under the Human Resources Section, Enhanced Referencing Policy and Guidance.
Please get in touch with Abbie Bennett, Resourcing Business Partner, should you have any questions,
Contract; 1 positions available, Fixed term , Full time
Our journey:
At Shell Energy, we believe that home energy matters.
Our home energy business was born out of Shell's acquisition of First Utility in 2018. As an original challenger to the big energy suppliers, First Utility had a heritage of supplying great value energy and broadband to customers.
Shell Energy supplies 100% renewable electricity, as well as gas, smart home technology and broadband to British homes.
Who you'll work with:
We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.
We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate.
Your part in our journey:
In this role, you will support the delivery of Smart within the Metering Department, reporting into the Smart Metering Operations Team Manager, you will be responsible for resolving exceptions that can occur through the smart metering customer journey, ensuring these are resolved in a timely manner with the right first time approach and able to identify wider trends and patterns and work with different internal and external stakeholders to implement appropriate improvement measures . This team is a key operational support function at the forefront of the Shell Energy Smart Metering Programme.
Your part in the team:
Responsible for handling complex queries and resolving challenging exceptions.
Able to communicate effectively and build relationships both internally and externally with various different service providers.
Support the maintenance of our core Smart customer journeys i.e. Install and Commission exceptions, firmware management, COS position, tariff and read performance across our total Smart Metering portfolio.
A key member in helping shape new and exciting processes and products and supporting the implementation of these into the Metering Operations team.
Receiving inbound contact from engineers, sometimes offering technical advice whilst the engineer is onsite installing Smart Meters.
Coordinate resolution of multiple work streams i.e. PQR and Metering Zendesk queue.
Identify negative trends that can occur with core processes and are able to escalate these accordingly.
Working with different departments to implement account fixes.
What you'll need to help you make the best of the role:
Previous experience in an analytical role.
The nice to have's:
A good understanding of the energy industry and smart metering.
This role requires an enhanced background check in accordance with the Smart Energy Code. These checks include: 5 year employment verification (including evidence to cover any gaps), Identity verification, Right to work verification, Adverse financial check, Basic criminality check (DBS) and Sanctions check. More information about our Enhanced background checks can be found on the intranet under the Human Resources Section, Enhanced Referencing Policy and Guidance.
Please get in touch with Abbie Bennett, Resourcing Business Partner, should you have any questions,
About Shell Energy