Account Manager

We are looking for an experienced Account Manager to join our client's charity in London and be part of a ground-breaking Domestic Abuse initiative.

Please note: this role is home-based and initially will be on a 12-month fixed-term contract, which may be extended to a permanent role, subject to funding.

About the Charity
Our client is a national multi award winning 'by and for' charity which provides domestic abuse support and advice to vulnerable women, particularly women of South Asian origin who have been or are at risk of being disowned due to abuse or persecution. The charity was established in 2008 and is a volunteer-led organisation with a proven track record on delivering campaigns, training, projects, working with key stakeholders and partners and lobbies for change to improve the life choices of women.

About the Role
The Employers Domestic Abuse Covenant (EDAC) is the third UK Government supported Covenant (following the care leaver and armed forces covenants) and the first to address Domestic Abuse. Aimed to support women affected by abuse to enter, remain or re-enter the workplace, EDAC seeks to encourage businesses to identify sustainable workplace opportunities.

Joining the Partnerships team as an Account Manager, you will be responsible for signing up and managing private sector memberships on a remote working basis. Your responsibilities as Account Manager will include:

• Employers Domestic Abuse Covenant (EDAC)
• Develop a stakeholder mapping plan to evaluate existing and potential members
• Be the primary point of contact to ensure private sector members are signed up, complete due diligence, review action plans, attend meetings and events where required
• Develop and manage effective relationships with a variety of stakeholders including businesses, partners, NGOs, Government and communities
• Liaising with Members/Partners and assisting them with any queries they may have
• Support the EDAC Team to understand the requirements for the project, developing effective working relationships and ongoing management of processes for the project
• Define the deliverables, resource requirements and work plan(s) for the project
• Ensure that the project is delivered within the financial requirements of the project Plan
• Plan and develop campaigns & activities from start to finish, with built in contingencies
• Ensure work plan(s) meet project guidelines, policies & procedures and agreed outcomes as agreed with the Funders
• Promote the project through presentations, stakeholder engagement and roundtable events
• Ensure stakeholders/partners linked to the campaign adhere to the highest standards and that they work in accordance with project policies, procedures and outcomes
• Attend internal or external training events, meetings or forums, as required in line with the Project Plan

Outcomes

• Support engagement with the EDAC Team to sign up members/stakeholders and profile workplace opportunities
• Manage relationships with partners, stakeholders, charities and Government departments
• Liaise with the Comms Team to achieve the agreed outcomes
• Ensure key stakeholders comply with governance
• Deliver talks, training and workshops to stakeholders and partners to sign up to the EDAC
• Develop bespoke resources, briefings and collateral for upload to website and to share with key audiences
• Deliver four roundtable events for a) Stakeholders b) Members/Potential Members x2 to allow sign up and profile membership benefits

Reporting

• Complete weekly project status reports to include headline targets, key indicators and outcomes
• Maintain financial reporting and expenses to include budgets and forecasts
• Update the CRM members board
• Assist in the development of further funding applications and evaluations

About the Core Competencies as an Account Manager

• Strong understanding of domestic abuse, economic abuse and the barriers and challenges faced by women seeking to enter re-enter the workplace
• Ability to have a positive impact and influence on gatekeepers/decision makers
• Excellent customer service and rapport building skills
• Self-starter with a positive can do attitude
• Relationship management and a strong team player
• Passion and commitment to end violence against women and girls
• Adaptable to change (Agile) and solution focused
• An eye for detail and delivery in a timely manner

About You
To be successful for the role of Account Manager, you will need to have the following skills & attributes:

• Project management
• Planning and organisational
• Relationship building and management
• Strong communication
• Excellent interpersonal
• Research
• Adept at juggling tasks
• Excellent IT, design, database and web skills
• Event management
• Strong writing, B2B and presentation
• Hard worker who has a track record in achieving results
• Ability to use CRM software, G Suite, Canva, Word, PowerPoint, Excel and Zoom

About the Rewards
The role of Account Manager is a full-time home-based position for an initial 12-month fixed-term contract. You will work 35 hours per week from 9.30am to 5.30pm (some evening and weekend work may be required).

As Account Manager you will receive:

• An excellent salary of circa £24,500 to £28,000 (pro-rata, depending upon experience)
• 20 days annual leave (pro rata) + public holidays
• Home working allowance
• Excellent company pension
• Logistical suppor