Job Description
The Controls team is responsible for strengthening and (where necessary) implementing effective control frameworks that will minimize potential risks to customers. The team works closely with other areas within Governance & Controls, including Conduct, Customer Relations & Quality Assurance, as well as the wider business.
This role will require you to design, develop and enhance end to end customer journeys in alignment with regulatory and compliance requirements. This will enable Hiscox to extend durable and repeatable frameworks across the business and evolve our services to manage risk to Hiscox via provision of durable control frameworks.
Within this role you will:
- Take accountability for consistent embedding of the control framework across the HIC business, specifically to
- Develop the 1st Line Control Framework Strategy
- Support enhancement of the 1st Line Core Controls Catalogue, enhancing and refining to improve impact and insights
- Ensure operational 'incidents' are appropriately recorded in an accurate and timely manner; and
- Facilitate ongoing Risk and Control Self-Assessment activity with first line teams.
- Develop and lead the execution of testing regime to understand the:
- Adequacy of the first line control environment;
- Delivery of desired customer outcomes across all key journeys; and
- Ongoing compliance with financial services regulation.
- Foster strong relationships with the business to provide effective control management support (including reporting) to enable each Senior Manager Function to discharge their risk management responsibilities
- Implement and deliver Control and Validation reporting to all relevant stakeholders, ensuring a comprehensive set of reporting is provided to maintain the risk profile within risk appetite
- Ensure robust governance and decision making is in place across first line risk management activity to support Material Risk Takers and Senior Management Functions
- Lead the delivery of an ongoing programme of change to mature the control culture of HIC
- Execute all responsibilities in an increasingly efficient way seeking out opportunities for innovation, continuous improvement and digitisation
Diversity, Inclusion and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. ?We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.?
We anticipate the successful candidate for this role will be in the office 3 days every 2 weeks accross York, Colchester and London.
We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.
