Reception Services Assistant

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep

Permanent. Minimum 25 hours per week

Papworth site with some flexibility to cover shifts / relief at Whittlesford site

What you'll be doing

• Providing an efficient switchboard service
• Delivering high quality customer service either face-to-face, via written communication and over the telephone, demonstrating a strong knowledge of the business.
• Organising appropriate access for permanent employees, temporary staff and visitors
• Managing the booking and arrival of visitors to site.
• Assisting with all reception administration duties.
• Managing our badge ID access system in line with security compliance policies and procedures
• Monitoring and reporting any access security issue.
• Managing meeting room bookings on our bespoke system ensuring all details are present and correct.

What we're looking for

We are looking for flexible, friendly individuals to join the Front of House team to provide our staff and external visitors with the best experience possible. You will need to be able to work independently but will enjoy being part of a wider team

Someone who has exceptional communication skills with the ability to learn quickly. Experience in using computer software would be essential, but we will train you on our internal systems. If you have a friendly smile, organised mind, an eye for detail and great customer skills, our training will do the rest.

We offer intensive initial training and going forward, a wide range of courses are available should you wish to improve your skills.

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

The closing date for application is 12th December 2021 and interviews are scheduled to take place in the week commencing 20th December 2021.

To apply please upload your CV and covering letter.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.