Information and Advice Caseworker

Hammersmith, Fulham, Ealing & Hounslow Mind provides mental health services in the boroughs. We are looking for an enthusiastic, passionate and hardworking individual to joining our Adult Services Team.

Role purpose

This Ealing Pathways service is designed to support adults (18 years and over) with stable mental illness to stay well and avoid acute admission. The service provides support with welfare benefits, debt, housing and well-being advice service. The Pathways service will support people within Primary Care, alongside the Primary Care Mental Health Service when appropriate, to ensure that they have the right support to live their lives independently and with service intervention at the minimum level of intensity possible.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to Ealing residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Team Leader and volunteers supporting on the project.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind's policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check