Customer Operations Administrator

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

ACCA is the Association of Chartered Certified Accountants. We're the world's most forward-thinking professional accountancy body. Since we were founded in 1904, we have led the global accountancy profession and expanded to over 1,500 employees in 50+ countries, meaning we're a truly global organisation. Our people enjoy a working environment that is dynamic, human, and connected, and have a strong focus on being innovative and forward-thinking and creating value for our students and members.

We're currently looking for a Customer Operations Administrator on a full time, permanent basis. This position sits within the Customer Operations department based in Glasgow.

This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership.

The job

Reporting to the Team Manager, on a day-to-day basis you'll be involved in the following:

· Assisting our customers with their requests for support in maintaining their membership with ACCA.

· Ensuring the highest quality of service is provided at all times through emails & calls whilst working within our agreed service levels.

· Providing a professional first point resolution to our customers.

· Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism

· Contribute to the continuous improvement of current processes and procedures

The person

We're looking for someone who has the following skills/experience:

· Experience of working in a customer focused role with assessment and administration responsibilities.

· Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service

· Highly organised, logical and methodical approach to work

· An emphasis on accuracy and attention to detail

· The ability to Identify and act on opportunities to improve the customer experience

· A positive attitude and approach to work

· Ability to multi-task using different systems

· Good knowledge of Microsoft Office Systems

· The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home

· Rotational weekend work (one weekend in three) is required.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://uk/en/about-us/work-for-us.html.