Job Description
Service Desk Analyst
£24,000 - £32,000 + bonus & benefits package
London
Are you looking for an exciting role in IT where you can be involved in a wide range of technology at a critical office? Can you communicate easily with anyone without overloading them with jargon? Do you want to be part of a high quality, responsive IT support service?
We're now recruiting a Service Desk Analyst to join Drax at our East Central London office.
About the Role
Day-to-day you'll be responsible for looking after IT related issues for our senior management team, visitors and clients. But you'll also be part of a larger multi-site team supporting 2000+ employees across the UK, USA and Canada.
You'll be one of the team as the first point of contact for incoming queries via our online portal, phone, email and walk-ups. Recording details accurately within our ITSM tool (ServiceNow), you'll be conducting investigations through to resolution or handing off to the appropriate specialist team when required.
The role gives you the chance to put strong communication and technical skills to good use, providing a first-class customer service to our colleagues. We'll provide you with the support and development opportunities you need to succeed.
About You
It's a great opportunity to build on your technical skillset. Ideally, you'll have previous working knowledge of the following: Windows operating systems, Active Directory, SCCM, Exchange and Office 365. An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
You'll thrive in a fast-paced environment, be able to manage customer expectations and used to delivering results within agreed SLAs.
About Drax
Drax is playing a vital role in helping change the way energy is generated, supplied and used. To learn more about how we're enabling a zero carbon, lower cost energy future, click here.
We're at our best when we're proactive, committed, and reliable - and trust others to be the same.
Application Process
To arrange a chat or get a copy of the job description, please email .
If you're ready to submit an application, click the 'Apply now' button.
We're at our best when we share inspiration and insight right across Drax, and search for new ideas and ways of working. We welcome applications from everyone and hire great people to build talented and diverse teams.
