Job Description
Retentions Advisor - WD
What you will do
To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention.
How you will do it
To achieve predefined performance targets
To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion.
To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
To build strong relationships with ADT internal departments.
Ensure that records and in house systems are kept up to date and accurate in a timely manner
Qualifications
What we look for
Required
Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team.
Sales/Target orientated
Excellent communication and interpersonal skills.
Ability to build strong relationships and influence others.
Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
Preferred
Experience of security industry (desirable but not essential).
Job Sales & Marketing
Primary LocationGB-Manchester-Manchester
Organization Bldg Technologies & Solutions
What you will do
To minimise customer attrition by retaining customers through proactive and reactive customer touch points, by utilising the Retention Saves Matrix and other methods of retention.
How you will do it
To achieve predefined performance targets
To promote current ADT features and benefits, marketing offers etc retention opportunities, maximising conversion.
To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures.
To build strong relationships with ADT internal departments.
Ensure that records and in house systems are kept up to date and accurate in a timely manner
Qualifications
What we look for
Required
Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team.
Sales/Target orientated
Excellent communication and interpersonal skills.
Ability to build strong relationships and influence others.
Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
Preferred
Experience of security industry (desirable but not essential).
Job Sales & Marketing
Primary LocationGB-Manchester-Manchester
Organization Bldg Technologies & Solutions
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