Delegated Authorities Assistant

This is a job share working 21 hours a week over 3 days

About the delegated authorities team

As part of the UK Underwriting standards and governance team the delegated authorities team is responsible for setting, implementing and monitoring adherence to the overarching governance framework within regulatory and broader Group requirements. The team interact with a broad range of internal and external stakeholders, both in an oversight role but also in a support, advisory and training capacity, working closely with the Schemes & Partnerships team, where the majority of our Hiscox UK delegated authorities are represented.

The delegated authorities regulatory and operational environment can be dynamic and complex. The standards set and overseen within the delegated authorities team are therefore broad and varied, including; coverholder due diligence, distribution adequacy, underwriting compliance, conduct management information, contract governance, audit and breach management. We have a strong customer focus and a key driver to our controls is to ensure the distribution chains we choose operate in our customers' best interest.

The role

The Delegated Authorities Assistant will support the Delegated Authorities Manager in delivering the control framework for delegated authority arrangements in the UK, in line with the overarching framework for the Group.

This role will primarily focus on the planning, scoping, coordination and delivery of the delegated authorities audit process. The role involves regular interaction with internal and external stakeholders including third party panel auditors and brokers.

The role will also include the creation and maintenance of MI in relation to our due diligence reviews of new and renewal delegated authorities, alongside taking ownership of the process for delegated authority complaints reporting whilst implementing improved reporting mechanisms, MI suites and developing an effective escalation framework.

Key Responsibilities:

• support with the monitoring of our UK delegated authority arrangements, so that the risk they present are appropriately managed and minimised
• prepare MI for our delegated authority oversight group and distribution committee
• Apply a firm but helpful and commercial approach to our internal and external engagement with the governance of our delegated authorities
• Act as the main point of contact for all matters relating to our delegated authority audit and complaints reporting processes
• Coordinate the receipt of audit reports, and follow up audit recommendations, working directly with the regions, schemes team and brokers to provide best practice
• Assist with the specification and development of our new schemes and delegated authorities system ("Hisconnect")

Our must haves:

• Ability to independently manage own workload
• High level of attention to detail and accuracy
• Confident and able to challenge people, in the right way, at various levels of seniority
• Ability to analyse and interpret data and present the findings clearly
• Ability to combine intellectual abilities with a keen interest in people as this role will require strong interpersonal and negotiating skills
• Good organisation and time management skills
• Proficiency in Microsoft Word, Excel and PowerPoint
• Excellent written and verbal communication skills

Our nice to haves

• Previous experience in an insurance company, with knowledge and experience of schemes or authority arrangements is desirable
• 2 plus years commercial or insurance experience, ideally in a delegated authority, schemes, operational or underwriting environment.
• Experience/ background in an analyst type role.

Diversity, Inclusion and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.

We anticipate the successful candidate for this role will be in the office 1 day each week..

We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.