As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 28, 2026
Full time
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a VP Operations Risk Management & Controls - International to join our growing team. This is a senior strategic and operational leadership mandate within Global Operations, reporting directly to the SVP, International COO and partnering closely with leaders across all International regions. The VP, Operations Risk Management & Controls holds accountability for establishing, maturing, and assuring a best-in-class 1st Line Operations Control Framework spanning TransUnion's International Markets, including the UK & Europe, Brazil Canada, Latin America, Africa, India, Asia-Pacific and any emerging markets. As a trusted advisor to Global Operations and regional leadership teams, this role is responsible for maintaining the integrity, effectiveness, and resilience of operational risk management practices across multiple geographies, regulatory environments, and operational models. The VP provides enterprise visibility of operational risks, maps the end-to-end control ecosystem, ensures robust testing and monitoring, and drives continuous improvement across processes, data, and systems. This mandate integrates risk strategy, regulatory alignment, operational assurance, and data-driven insight to strengthen TransUnion's control posture, enable safe business growth, and protect customers, partners, and communities across International markets. The role champions a culture of proactive risk management, innovation in analytics, and disciplined governance across all regions. Day to Day You'll Be: Strategic Risk Leadership & Alignment Develop and deliver the International Operations Risk Management & Controls strategy across all International regions, aligning with global risk and operations standards. Mature and harmonise the 1st Line control environment across diverse geographies, ensuring consistency while accommodating regional regulatory nuances and market complexity. Serve as a strategic risk advisor to senior leaders across regions, using insights to identify emerging risks, operational vulnerabilities, and regulatory shifts. Maintain strong awareness of local, regional, and global risk drivers and evolving expectations. Operational Risk Management & 1st Line Assurance Govern the implementation of the 1st Line control framework across International Operations, including markets with varied scale, regulatory maturity, and operational footprints. Lead risk and control identification, process mapping, gap assessments, testing, monitoring, and continuous enhancement across all regional operations. Ensure adherence to internal standards, enterprise control frameworks, and local regulatory obligations across the International portfolio. Partner with global, regional, and local stakeholders to validate control effectiveness and ensure timely remediation. Data Analytics, Insights & Reporting Elevate control insights across International markets through business intelligence, automation, and AI-driven testing and validation. Develop comparative dashboards and analytics that highlight cross-regional trends, emerging risks, and best practice opportunities. Provide senior global and regional leadership with clear, actionable reporting on the state of the International control environment. Issue Management & Remediation Governance Govern remediation activities across geographically dispersed teams, ensuring consistent standards and sustainable solutions. Monitor, track, and challenge regional remediation plans while highlighting cross-regional themes and systemic root causes. Create visibility of issue trends across all International regions and embed a culture of early escalation and proactive prevention. Regulatory Alignment & External Assurance Readiness Ensure that International Operations are prepared for internal audit, regulatory examinations, and external assurance reviews, navigating differing regulatory frameworks across regions. Maintain documentation and evidence for all controls, accounting for variations in regional requirements. Promote regulatory discipline, transparency, and continuous learning across diverse countries and markets. People Leadership & Culture Lead and develop a high-performing International Operations Risk & Controls team that operates effectively across multiple geographies, cultures, and time zones. Foster a culture of accountability, curiosity, and continuous improvement across International Operations. Enhance risk capability and awareness globally through training, coaching, communication, and regional partnership. Promote TransUnion's mission, vision and values while enabling collaboration across international offices and teams. Essential Skills & Experience: Minimum 15 years of progressive experience in controls, operational risk, audit, quality assurance, or compliance, ideally across multi-region or multinational environments. Proven expertise operating in complex, regulated industries with diverse geographical footprints. Strong ability to interpret and align practices across different regulatory frameworks and operational models. Bachelor's degree required; advanced qualifications preferred. Demonstrated success driving consistent control uplift across multiple markets or business units. Exceptional communication skills with ability to influence senior stakeholders across countries and cultures. Strong organisational, leadership, and change management skills, particularly in geographically dispersed teams. Experience with analytics, automation, or digital tooling to modernise risk and control processes is highly desirable. Hybrid role requiring International travel and a minimum of two days per week in the Leeds office. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title VP, Risk Management
Jan 28, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a VP Operations Risk Management & Controls - International to join our growing team. This is a senior strategic and operational leadership mandate within Global Operations, reporting directly to the SVP, International COO and partnering closely with leaders across all International regions. The VP, Operations Risk Management & Controls holds accountability for establishing, maturing, and assuring a best-in-class 1st Line Operations Control Framework spanning TransUnion's International Markets, including the UK & Europe, Brazil Canada, Latin America, Africa, India, Asia-Pacific and any emerging markets. As a trusted advisor to Global Operations and regional leadership teams, this role is responsible for maintaining the integrity, effectiveness, and resilience of operational risk management practices across multiple geographies, regulatory environments, and operational models. The VP provides enterprise visibility of operational risks, maps the end-to-end control ecosystem, ensures robust testing and monitoring, and drives continuous improvement across processes, data, and systems. This mandate integrates risk strategy, regulatory alignment, operational assurance, and data-driven insight to strengthen TransUnion's control posture, enable safe business growth, and protect customers, partners, and communities across International markets. The role champions a culture of proactive risk management, innovation in analytics, and disciplined governance across all regions. Day to Day You'll Be: Strategic Risk Leadership & Alignment Develop and deliver the International Operations Risk Management & Controls strategy across all International regions, aligning with global risk and operations standards. Mature and harmonise the 1st Line control environment across diverse geographies, ensuring consistency while accommodating regional regulatory nuances and market complexity. Serve as a strategic risk advisor to senior leaders across regions, using insights to identify emerging risks, operational vulnerabilities, and regulatory shifts. Maintain strong awareness of local, regional, and global risk drivers and evolving expectations. Operational Risk Management & 1st Line Assurance Govern the implementation of the 1st Line control framework across International Operations, including markets with varied scale, regulatory maturity, and operational footprints. Lead risk and control identification, process mapping, gap assessments, testing, monitoring, and continuous enhancement across all regional operations. Ensure adherence to internal standards, enterprise control frameworks, and local regulatory obligations across the International portfolio. Partner with global, regional, and local stakeholders to validate control effectiveness and ensure timely remediation. Data Analytics, Insights & Reporting Elevate control insights across International markets through business intelligence, automation, and AI-driven testing and validation. Develop comparative dashboards and analytics that highlight cross-regional trends, emerging risks, and best practice opportunities. Provide senior global and regional leadership with clear, actionable reporting on the state of the International control environment. Issue Management & Remediation Governance Govern remediation activities across geographically dispersed teams, ensuring consistent standards and sustainable solutions. Monitor, track, and challenge regional remediation plans while highlighting cross-regional themes and systemic root causes. Create visibility of issue trends across all International regions and embed a culture of early escalation and proactive prevention. Regulatory Alignment & External Assurance Readiness Ensure that International Operations are prepared for internal audit, regulatory examinations, and external assurance reviews, navigating differing regulatory frameworks across regions. Maintain documentation and evidence for all controls, accounting for variations in regional requirements. Promote regulatory discipline, transparency, and continuous learning across diverse countries and markets. People Leadership & Culture Lead and develop a high-performing International Operations Risk & Controls team that operates effectively across multiple geographies, cultures, and time zones. Foster a culture of accountability, curiosity, and continuous improvement across International Operations. Enhance risk capability and awareness globally through training, coaching, communication, and regional partnership. Promote TransUnion's mission, vision and values while enabling collaboration across international offices and teams. Essential Skills & Experience: Minimum 15 years of progressive experience in controls, operational risk, audit, quality assurance, or compliance, ideally across multi-region or multinational environments. Proven expertise operating in complex, regulated industries with diverse geographical footprints. Strong ability to interpret and align practices across different regulatory frameworks and operational models. Bachelor's degree required; advanced qualifications preferred. Demonstrated success driving consistent control uplift across multiple markets or business units. Exceptional communication skills with ability to influence senior stakeholders across countries and cultures. Strong organisational, leadership, and change management skills, particularly in geographically dispersed teams. Experience with analytics, automation, or digital tooling to modernise risk and control processes is highly desirable. Hybrid role requiring International travel and a minimum of two days per week in the Leeds office. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title VP, Risk Management
Ernst & Young Advisory Services Sdn Bhd
City, Manchester
Location: London At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title Senior Manager - Cybersecurity About EY At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity As a Senior Manager in Cybersecurity, you will leverage diverse ideas and perspectives to deliver technical excellence and provide relevant insights to our clients. You will play a pivotal role in managing cybersecurity engagements, building client relationships, and leading teams to develop innovative solutions that address complex security challenges. Location London, Manchester or Scotland Key Responsibilities Deliver high quality cybersecurity engagements, ensuring alignment with EY's standards of technical excellence and client satisfaction. Build and maintain strong relationships with clients, leveraging these connections to effectively execute work and understand their business agendas. Maintain open and proactive communication with clients and stakeholders, building credibility by staying informed about their businesses and industry trends. Analyze long term trends and identify financial implications of various business strategies, promoting EY's services and values. Develop and manage project plans, ensuring timely delivery and effective resource allocation. Foster a positive team environment by mentoring and coaching junior staff, conducting performance reviews, and contributing to their professional development. Support business development activities, including proposal writing and impactful presentations to potential clients. Contribute to recruiting, retaining, and training cybersecurity professionals, ensuring a high performing team. Skills and Attributes for Success Professional demeanor with the ability to establish credibility and demonstrate expertise quickly.Excellent communication skills, both oral and written, tailored to diverse audiences. Strong team player who values collaboration and encourages open communication among team members. Proven ability to deliver high quality outputs against project objectives and tight deadlines. Experience in people management, coaching, and developing colleagues. To Qualify for the Role, You Must Have Professional experience delivering cybersecurity solutions, either in an operational or consulting capacity. High level of drive and commitment to achieving solutions, with the ability to work under pressure and in unstructured environments. Expertise in developing impactful written presentations and engaging effectively with senior stakeholders. Specialization in one or more of the following areas: Identity and Access Management Data Privacy and Protection Security Architecture Operational Technology Security Governance, Risk, and Compliance Ideally, You'll Also Have Security related qualifications such as CISSP, CISM, CISMP, ISO27001 lead implementer or auditor, MBCI, or IAPP. Experience operating within an NCSC Assured Cyber Consultancy. Understanding of the cybersecurity regulatory landscape and assessment frameworks (e.g., NIS2, NIST CSF). Key delivery experience in cybersecurity strategy, transformation, and compliance. Sector experience in Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organizations in delivering cybersecurity solutions. Please note: The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. Join Us At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now EY Building a better working world
Jan 28, 2026
Full time
Location: London At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title Senior Manager - Cybersecurity About EY At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting edge security transformation programs and services. The Opportunity As a Senior Manager in Cybersecurity, you will leverage diverse ideas and perspectives to deliver technical excellence and provide relevant insights to our clients. You will play a pivotal role in managing cybersecurity engagements, building client relationships, and leading teams to develop innovative solutions that address complex security challenges. Location London, Manchester or Scotland Key Responsibilities Deliver high quality cybersecurity engagements, ensuring alignment with EY's standards of technical excellence and client satisfaction. Build and maintain strong relationships with clients, leveraging these connections to effectively execute work and understand their business agendas. Maintain open and proactive communication with clients and stakeholders, building credibility by staying informed about their businesses and industry trends. Analyze long term trends and identify financial implications of various business strategies, promoting EY's services and values. Develop and manage project plans, ensuring timely delivery and effective resource allocation. Foster a positive team environment by mentoring and coaching junior staff, conducting performance reviews, and contributing to their professional development. Support business development activities, including proposal writing and impactful presentations to potential clients. Contribute to recruiting, retaining, and training cybersecurity professionals, ensuring a high performing team. Skills and Attributes for Success Professional demeanor with the ability to establish credibility and demonstrate expertise quickly.Excellent communication skills, both oral and written, tailored to diverse audiences. Strong team player who values collaboration and encourages open communication among team members. Proven ability to deliver high quality outputs against project objectives and tight deadlines. Experience in people management, coaching, and developing colleagues. To Qualify for the Role, You Must Have Professional experience delivering cybersecurity solutions, either in an operational or consulting capacity. High level of drive and commitment to achieving solutions, with the ability to work under pressure and in unstructured environments. Expertise in developing impactful written presentations and engaging effectively with senior stakeholders. Specialization in one or more of the following areas: Identity and Access Management Data Privacy and Protection Security Architecture Operational Technology Security Governance, Risk, and Compliance Ideally, You'll Also Have Security related qualifications such as CISSP, CISM, CISMP, ISO27001 lead implementer or auditor, MBCI, or IAPP. Experience operating within an NCSC Assured Cyber Consultancy. Understanding of the cybersecurity regulatory landscape and assessment frameworks (e.g., NIS2, NIST CSF). Key delivery experience in cybersecurity strategy, transformation, and compliance. Sector experience in Government & Public Sector, Energy & Utilities, Retail and Consumer Products, Life Sciences, Telecoms, Media and Technology, or Transport. Professional services experience with market leading organizations in delivering cybersecurity solutions. Please note: The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. Join Us At EY, you'll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting edge technology. Together, we can create a better working world for all. What we look for We're interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Apply Now EY Building a better working world
Role : Director of Property Services Location : (Hybrid - minimum 2 days per week in office in London) Salary : 97,000 + market-leading benefits MMP Consultancy is partnering with a large public sector organisation in London to appoint an experienced Director of Property Services to lead a complex, multi-disciplinary property function at a critical point of transformation and investment. This is a senior leadership role with strategic, operational and regulatory responsibility across a diverse housing and property portfolio, placing safety, compliance, sustainability and resident outcomes at the heart of service delivery. Direct Reports You will provide leadership and oversight across the following functions: Assistant Director of Housing Services Head of Reinvestment & Sustainability Head of Compliance & Building Safety Head of Repairs Head of Programming & Asset Data Purpose of the Role Provide strategic leadership and effective management of Property and Housing Services Create and deliver a compelling long-term vision for the organisation's property portfolio Develop and implement asset management, sustainability and housing standards strategies Ensure the asset portfolio is safe, compliant, financially viable and performing optimally Lead regulatory compliance, including the Building Safety Act and Social Housing Act Build strong, value-for-money partnerships with contractors and service providers Work collaboratively at Executive level to deliver integrated, resident-focused housing services Key Responsibilities Corporate Leadership & Governance Attend and contribute to Board and Committee meetings, presenting clear and concise reports Lead the development and delivery of Property & Housing Services strategies, policies and procedures Provide expert advice on statutory, regulatory and sector changes and their organisational impact Produce robust business plans aligned to future demand, risk and financial sustainability Ensure high-quality performance reporting, KPI monitoring and continuous improvement Maintain strong relationships with regulators, commissioners, funders and key stakeholders Asset Management Lead delivery of the Asset Management Strategy in line with organisational objectives Improve asset data quality, integration and governance to inform investment decisions Act as subject matter expert for asset management system implementation Oversee planned investment programmes including Decent Homes, safety and sustainability works Identify and secure funding opportunities to enhance and future-proof the housing stock Lead delivery of environmental sustainability and carbon reduction strategies Ensure transparency, accountability and Board assurance on asset decisions Repairs & Maintenance Provide strategic leadership of repairs and technical services Ensure effective procurement, contract management and performance monitoring Maintain robust controls around cost, quality, compliance and customer satisfaction Oversee in-house and outsourced delivery models to ensure value for money Manage operational and financial performance across all repairs services Compliance & Building Safety Lead and be accountable for landlord health & safety and building safety compliance Ensure full compliance with the Building Safety Act and Fire Safety legislation Oversee delivery of inspection, servicing and remediation programmes Lead development of digital safety systems, including the Golden Thread Maintain oversight of high-risk buildings, remediation programmes and FRA actions Provide strategic advice to senior leadership on building and fire safety matters Redevelopment & Reinvestment Oversee capital funding bids and redevelopment opportunities Lead stock appraisal, disposal and reinvestment strategies Support delivery of refurbishment and redevelopment projects aligned to future needs Work closely with Finance to assess investment viability and risk Housing Services Oversight Support and challenge senior housing leadership to ensure effective service delivery Oversee income management, rent collection and housing revenue performance Ensure leases, management agreements and asset registers are accurate and compliant Hold partner landlords to account where maintenance responsibilities sit externally Financial & People Management Lead budget setting, forecasting and financial control across Property Services Ensure strong financial discipline, value for money and efficiency delivery Provide visible leadership, direction and development to senior managers and teams Drive a culture of accountability, performance excellence and continuous improvement About You You will be a senior property leader with: Significant experience operating at Director / Head of Service level Strong knowledge of social housing, asset management and building safety legislation A proven track record of leading large, complex property portfolios Experience working with Boards, Committees and Executive teams Strong commercial, financial and contract management capability A collaborative leadership style with a clear focus on resident outcomes For a confidential conversation or further details, please contact or (phone number removed)
Jan 28, 2026
Full time
Role : Director of Property Services Location : (Hybrid - minimum 2 days per week in office in London) Salary : 97,000 + market-leading benefits MMP Consultancy is partnering with a large public sector organisation in London to appoint an experienced Director of Property Services to lead a complex, multi-disciplinary property function at a critical point of transformation and investment. This is a senior leadership role with strategic, operational and regulatory responsibility across a diverse housing and property portfolio, placing safety, compliance, sustainability and resident outcomes at the heart of service delivery. Direct Reports You will provide leadership and oversight across the following functions: Assistant Director of Housing Services Head of Reinvestment & Sustainability Head of Compliance & Building Safety Head of Repairs Head of Programming & Asset Data Purpose of the Role Provide strategic leadership and effective management of Property and Housing Services Create and deliver a compelling long-term vision for the organisation's property portfolio Develop and implement asset management, sustainability and housing standards strategies Ensure the asset portfolio is safe, compliant, financially viable and performing optimally Lead regulatory compliance, including the Building Safety Act and Social Housing Act Build strong, value-for-money partnerships with contractors and service providers Work collaboratively at Executive level to deliver integrated, resident-focused housing services Key Responsibilities Corporate Leadership & Governance Attend and contribute to Board and Committee meetings, presenting clear and concise reports Lead the development and delivery of Property & Housing Services strategies, policies and procedures Provide expert advice on statutory, regulatory and sector changes and their organisational impact Produce robust business plans aligned to future demand, risk and financial sustainability Ensure high-quality performance reporting, KPI monitoring and continuous improvement Maintain strong relationships with regulators, commissioners, funders and key stakeholders Asset Management Lead delivery of the Asset Management Strategy in line with organisational objectives Improve asset data quality, integration and governance to inform investment decisions Act as subject matter expert for asset management system implementation Oversee planned investment programmes including Decent Homes, safety and sustainability works Identify and secure funding opportunities to enhance and future-proof the housing stock Lead delivery of environmental sustainability and carbon reduction strategies Ensure transparency, accountability and Board assurance on asset decisions Repairs & Maintenance Provide strategic leadership of repairs and technical services Ensure effective procurement, contract management and performance monitoring Maintain robust controls around cost, quality, compliance and customer satisfaction Oversee in-house and outsourced delivery models to ensure value for money Manage operational and financial performance across all repairs services Compliance & Building Safety Lead and be accountable for landlord health & safety and building safety compliance Ensure full compliance with the Building Safety Act and Fire Safety legislation Oversee delivery of inspection, servicing and remediation programmes Lead development of digital safety systems, including the Golden Thread Maintain oversight of high-risk buildings, remediation programmes and FRA actions Provide strategic advice to senior leadership on building and fire safety matters Redevelopment & Reinvestment Oversee capital funding bids and redevelopment opportunities Lead stock appraisal, disposal and reinvestment strategies Support delivery of refurbishment and redevelopment projects aligned to future needs Work closely with Finance to assess investment viability and risk Housing Services Oversight Support and challenge senior housing leadership to ensure effective service delivery Oversee income management, rent collection and housing revenue performance Ensure leases, management agreements and asset registers are accurate and compliant Hold partner landlords to account where maintenance responsibilities sit externally Financial & People Management Lead budget setting, forecasting and financial control across Property Services Ensure strong financial discipline, value for money and efficiency delivery Provide visible leadership, direction and development to senior managers and teams Drive a culture of accountability, performance excellence and continuous improvement About You You will be a senior property leader with: Significant experience operating at Director / Head of Service level Strong knowledge of social housing, asset management and building safety legislation A proven track record of leading large, complex property portfolios Experience working with Boards, Committees and Executive teams Strong commercial, financial and contract management capability A collaborative leadership style with a clear focus on resident outcomes For a confidential conversation or further details, please contact or (phone number removed)
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 28, 2026
Full time
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
THE COMPANY: We have been instructed by an international Private, corporate & specialist finance bank who has their European hub in London. They provide a range of corporate banking, Private banking and real estate services. THE RESPONSIBILITIES: Act as SMF16 (Compliance Oversight) and SMF17 (MLRO) under the FCA Senior Managers Regime. Lead engagement with UK regulators and law enforcement. Maintain governance structures, SMCR obligations including Statement of Responsibilities, and Management Responsibilities Map. Ensure readiness for audits, reviews, and regulatory inspections. Develop and maintain a UK Shariah-compliant compliance framework, policies, and monitoring plans. Conduct assurance reviews and risk assessments, report regularly to Board and Senior Management. Oversee Certification Regime and fitness & propriety assessments. Maintain AML and financial crime frameworks, including policies and controls. Review suspicious activity reports (SARs) and submit to NCA where appropriate. Provide guidance and advice on AML, CTF, sanctions, fraud, and anti-bribery. Ensure compliance with UK legislation (POCA, MLR, sanctions, anti-bribery). Act as UK liaison for Group compliance and financial crime management. Ensure consistency of compliance and financial crime frameworks across both the UK and Group entities. Align frameworks and contribute to Group policy development and reporting. Prepare compliance and financial crime reports for Board and internal committees. Maintain registers, policies, and MI dashboards for oversight. Oversee the preparation, accuracy, and timely submission of all regulatory returns and reports to relevant authorities, ensuring compliance with applicable laws, regulations, and internal governance standards. Implement compliance and conduct training; promote strong compliance culture, aligning to the conduct rules and embedding the code of conduct. Ensure understanding of and adherence to FCA Conduct Rules across the bank. Review and update policies in line with regulatory and business changes. Support audits and regulatory reviews, ensuring timely closure of findings EXPERIENCE REQUIRED: Significant experience in UK Banking/financial services compliance (10+ years). Ideally Private banking/wealth management or foreign banking background Experience in a small to medium-size foreign bank would be advantageous Experience dealing directly with the FCA and PRA. Experience in a dual-function SMF role or a senior role under SM&CR. Experience working in a Group environment is desirable, with shared oversight across multiple jurisdictions (preferably including the Middle East). For further information, please contact Hannah Tabatabai
Jan 28, 2026
Full time
THE COMPANY: We have been instructed by an international Private, corporate & specialist finance bank who has their European hub in London. They provide a range of corporate banking, Private banking and real estate services. THE RESPONSIBILITIES: Act as SMF16 (Compliance Oversight) and SMF17 (MLRO) under the FCA Senior Managers Regime. Lead engagement with UK regulators and law enforcement. Maintain governance structures, SMCR obligations including Statement of Responsibilities, and Management Responsibilities Map. Ensure readiness for audits, reviews, and regulatory inspections. Develop and maintain a UK Shariah-compliant compliance framework, policies, and monitoring plans. Conduct assurance reviews and risk assessments, report regularly to Board and Senior Management. Oversee Certification Regime and fitness & propriety assessments. Maintain AML and financial crime frameworks, including policies and controls. Review suspicious activity reports (SARs) and submit to NCA where appropriate. Provide guidance and advice on AML, CTF, sanctions, fraud, and anti-bribery. Ensure compliance with UK legislation (POCA, MLR, sanctions, anti-bribery). Act as UK liaison for Group compliance and financial crime management. Ensure consistency of compliance and financial crime frameworks across both the UK and Group entities. Align frameworks and contribute to Group policy development and reporting. Prepare compliance and financial crime reports for Board and internal committees. Maintain registers, policies, and MI dashboards for oversight. Oversee the preparation, accuracy, and timely submission of all regulatory returns and reports to relevant authorities, ensuring compliance with applicable laws, regulations, and internal governance standards. Implement compliance and conduct training; promote strong compliance culture, aligning to the conduct rules and embedding the code of conduct. Ensure understanding of and adherence to FCA Conduct Rules across the bank. Review and update policies in line with regulatory and business changes. Support audits and regulatory reviews, ensuring timely closure of findings EXPERIENCE REQUIRED: Significant experience in UK Banking/financial services compliance (10+ years). Ideally Private banking/wealth management or foreign banking background Experience in a small to medium-size foreign bank would be advantageous Experience dealing directly with the FCA and PRA. Experience in a dual-function SMF role or a senior role under SM&CR. Experience working in a Group environment is desirable, with shared oversight across multiple jurisdictions (preferably including the Middle East). For further information, please contact Hannah Tabatabai
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 28, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Registered Manager - Cragside Location: Huddersfield HD3 Service: Supported Service with 5 self-contained flats Job Type: Full, Permanent Salary: £32500.00 About Us At CareTech, we believe everyone deserves the opportunity to live independently, make their own choices, and lead a life filled with purpose. As a person-centred care provider supporting adults across the UK, our mission is simple but powerful: to create Extraordinary Days, Every Day. We are now seeking a passionate and experienced Registered Manager to lead our dedicated team and ensure the continued delivery of outstanding care in line with CQC and regulatory standards. About the Service This is a small, welcoming residential service made up of 5 self-contained flats, supporting adults with learning disabilities and mental health needs. Each individual lives in their own flat, promoting independence, dignity, and choice while still benefiting from tailored support. The service is based within the local community and offers a calm, positive, and genuinely lovely working environment. It is well-presented, homely, and focused on empowering people to live meaningful, fulfilling lives. We are committed to investing in our leaders and offer a fully funded learning and development programme to support your ongoing professional growth and career progression. The Role - Registered Manager As Registered Manager , you will have overall responsibility for the safe, effective, and high-quality running of the service, ensuring excellent outcomes for the people we support and strong leadership for your team. Key Responsibilities • Overall management and leadership of the service • Ensure compliance with CQC regulations and CareTech policies • Lead assessments, care planning, and person-centred support delivery • Review and adapt support plans to meet changing needs • Recruit, lead, develop, and support a motivated staff team • Promote independence and choice for people using the service • Maintain high standards of care, safeguarding, and risk management • Build strong relationships with families, professionals, and external agencies • Manage staffing, rotas, and operational oversight What We're Looking For • Previous experience as a Registered Manager or Deputy Manager • Experience supporting adults with learning disabilities, autism, and mental health needs • Strong leadership, organisational, and decision-making skills • Excellent communication and writing skills • Calm, resilient, and solutions-focused approach • Health & Social Care Level 3 (Adults) - Essential Our Values Friendly Positive Empowering Person-Centred Innovative Rewards & Benefits • Blue Light Discount Card • Career development and progression • Fully funded learning and development programme • Free Enhanced DBS • Employee Assistance Programme • CareTech Foundation grants Why You'll Love Working Here • A small, supportive service with 5 self-contained flats • Real autonomy to shape and lead a high-quality service • A friendly, values-driven organisation focused on empowerment • Strong leadership support and clear career pathways • A rewarding role where you can see the impact of your leadership every day Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we'd love to hear from you. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment; the disclosure expense will be met by the employer.Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Huddersfield - Registered Care Manager SYS-23074
Jan 28, 2026
Full time
Registered Manager - Cragside Location: Huddersfield HD3 Service: Supported Service with 5 self-contained flats Job Type: Full, Permanent Salary: £32500.00 About Us At CareTech, we believe everyone deserves the opportunity to live independently, make their own choices, and lead a life filled with purpose. As a person-centred care provider supporting adults across the UK, our mission is simple but powerful: to create Extraordinary Days, Every Day. We are now seeking a passionate and experienced Registered Manager to lead our dedicated team and ensure the continued delivery of outstanding care in line with CQC and regulatory standards. About the Service This is a small, welcoming residential service made up of 5 self-contained flats, supporting adults with learning disabilities and mental health needs. Each individual lives in their own flat, promoting independence, dignity, and choice while still benefiting from tailored support. The service is based within the local community and offers a calm, positive, and genuinely lovely working environment. It is well-presented, homely, and focused on empowering people to live meaningful, fulfilling lives. We are committed to investing in our leaders and offer a fully funded learning and development programme to support your ongoing professional growth and career progression. The Role - Registered Manager As Registered Manager , you will have overall responsibility for the safe, effective, and high-quality running of the service, ensuring excellent outcomes for the people we support and strong leadership for your team. Key Responsibilities • Overall management and leadership of the service • Ensure compliance with CQC regulations and CareTech policies • Lead assessments, care planning, and person-centred support delivery • Review and adapt support plans to meet changing needs • Recruit, lead, develop, and support a motivated staff team • Promote independence and choice for people using the service • Maintain high standards of care, safeguarding, and risk management • Build strong relationships with families, professionals, and external agencies • Manage staffing, rotas, and operational oversight What We're Looking For • Previous experience as a Registered Manager or Deputy Manager • Experience supporting adults with learning disabilities, autism, and mental health needs • Strong leadership, organisational, and decision-making skills • Excellent communication and writing skills • Calm, resilient, and solutions-focused approach • Health & Social Care Level 3 (Adults) - Essential Our Values Friendly Positive Empowering Person-Centred Innovative Rewards & Benefits • Blue Light Discount Card • Career development and progression • Fully funded learning and development programme • Free Enhanced DBS • Employee Assistance Programme • CareTech Foundation grants Why You'll Love Working Here • A small, supportive service with 5 self-contained flats • Real autonomy to shape and lead a high-quality service • A friendly, values-driven organisation focused on empowerment • Strong leadership support and clear career pathways • A rewarding role where you can see the impact of your leadership every day Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we'd love to hear from you. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment; the disclosure expense will be met by the employer.Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Huddersfield - Registered Care Manager SYS-23074
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. We are seeking a dynamic Operations Director to lead and drive operational excellence and strategic growth across all security contracts within FRG. This pivotal role ensures that our security operations consistently exceed regulatory, contractual, and organisational standards while delivering sustainable, profitable growth. Success in this role demands a deep knowledge in risk, threat, and vulnerability management, along with the ability to design and implement security and facilities solutions. The Operations Director must deliver best in class services to a large client base, combining strategic vision with operational precision to safeguard people, assets, and reputations. Strategic Leadership Shape and deliver a national growth strategy aligned with FRG's long term goals. Drive transformation initiatives to improve service delivery, optimise costs, and strengthen operational resilience. Stay ahead of emerging risks, potential threats, and industry trends to maintain relevance and adaptability. Take full ownership of P&L, demonstrating strong financial and commercial expertise. Anticipate market shifts and competitor activity to ensure FRG remains ahead of industry trends. Play a key role in bid strategies, solution design, and commercial proposals with a focus on a risk based, service led approach. Risk, Threat & Governance Ensure all services align with client specific risk profiles and protection requirements. Oversee or support the development of Threat, Risk, and Vulnerability Assessments. Maintain compliance with SIA regulations, data protection standards, and ISO frameworks. Build and sustain robust risk management processes, incident response structures, and continuous improvement programs. Operational Excellence Lead national operations to deliver consistent, high-quality service across all contracts. Guide regional managers and operational teams to achieve KPIs and SLAs whilst ensuring contractual compliance. Champion innovation in workforce deployment, technology integration, and service improvement. Drive operational consistency, efficiency, and best practice across all service lines. Foster collaboration across departments to enhance overall performance. Promote a culture of accountability and high performance. Client Relationship Management Act as senior stakeholder for strategic accounts, ensuring client satisfaction and long-term partnerships. Provide advice and guidance on risk and threat. Lead regular performance reviews and continuous improvement discussions. Resolve escalated issues promptly to maintain client confidence and satisfaction. Inspire, lead, and develop all departments to achieve target objectives. Build a culture of accountability, innovation, and informed decision making. Support workforce development through talent mapping and succession planning. Requirements Extensive leadership experience within the UK Security sector. Proven track record of managing multimillion-pound P&L and delivering sustainable, profitable growth. Deep knowledge of SIA regulations, security operations, workforce management, and industry best practices. Demonstrate ability to win, mobilise, and manage contracts of varying sizes. Exceptional commercial knowledge, negotiation skills, and stakeholder management. Comprehensive knowledge of security risk management principles and operational best practices.
Jan 28, 2026
Full time
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. We are seeking a dynamic Operations Director to lead and drive operational excellence and strategic growth across all security contracts within FRG. This pivotal role ensures that our security operations consistently exceed regulatory, contractual, and organisational standards while delivering sustainable, profitable growth. Success in this role demands a deep knowledge in risk, threat, and vulnerability management, along with the ability to design and implement security and facilities solutions. The Operations Director must deliver best in class services to a large client base, combining strategic vision with operational precision to safeguard people, assets, and reputations. Strategic Leadership Shape and deliver a national growth strategy aligned with FRG's long term goals. Drive transformation initiatives to improve service delivery, optimise costs, and strengthen operational resilience. Stay ahead of emerging risks, potential threats, and industry trends to maintain relevance and adaptability. Take full ownership of P&L, demonstrating strong financial and commercial expertise. Anticipate market shifts and competitor activity to ensure FRG remains ahead of industry trends. Play a key role in bid strategies, solution design, and commercial proposals with a focus on a risk based, service led approach. Risk, Threat & Governance Ensure all services align with client specific risk profiles and protection requirements. Oversee or support the development of Threat, Risk, and Vulnerability Assessments. Maintain compliance with SIA regulations, data protection standards, and ISO frameworks. Build and sustain robust risk management processes, incident response structures, and continuous improvement programs. Operational Excellence Lead national operations to deliver consistent, high-quality service across all contracts. Guide regional managers and operational teams to achieve KPIs and SLAs whilst ensuring contractual compliance. Champion innovation in workforce deployment, technology integration, and service improvement. Drive operational consistency, efficiency, and best practice across all service lines. Foster collaboration across departments to enhance overall performance. Promote a culture of accountability and high performance. Client Relationship Management Act as senior stakeholder for strategic accounts, ensuring client satisfaction and long-term partnerships. Provide advice and guidance on risk and threat. Lead regular performance reviews and continuous improvement discussions. Resolve escalated issues promptly to maintain client confidence and satisfaction. Inspire, lead, and develop all departments to achieve target objectives. Build a culture of accountability, innovation, and informed decision making. Support workforce development through talent mapping and succession planning. Requirements Extensive leadership experience within the UK Security sector. Proven track record of managing multimillion-pound P&L and delivering sustainable, profitable growth. Deep knowledge of SIA regulations, security operations, workforce management, and industry best practices. Demonstrate ability to win, mobilise, and manage contracts of varying sizes. Exceptional commercial knowledge, negotiation skills, and stakeholder management. Comprehensive knowledge of security risk management principles and operational best practices.
Role Overview Northamber PLC is seeking an experienced Project Manager to lead and deliver cross-functional projects across the business. The role will focus on driving initiatives that support operational efficiency, IT systems improvement, vendor integration, and business transformation within an IT distribution environment. The successful candidate will manage projects from initiation through delivery, working closely with internal stakeholders, technology vendors, logistics partners, and third-party suppliers to ensure projects are delivered on time, within scope, and on budget. Key Responsibilities Project Delivery Manage end-to-end delivery of projects including system implementations, process improvements, vendor onboarding, and operational initiatives Define project scope, objectives, timelines, and deliverables aligned to business goals Develop and maintain detailed project plans, schedules, and budgets Ensure effective governance, documentation, and reporting throughout the project lifecycle Stakeholder & Vendor Management Act as the primary point of contact for project stakeholders across Sales, Finance, Operations, IT, and Logistics Coordinate with technology vendors, distributors, and third-party service providers Manage expectations, communicate progress, and escalate risks or issues appropriately Systems & Process Improvement Lead projects involving ERP systems, CRM platforms, warehouse management systems (WMS), and supply chain tools Identify opportunities to streamline processes, improve data accuracy, and enhance customer and partner experience Support change management and adoption of new systems or ways of working Risk, Quality & Compliance Identify, assess, and manage project risks and dependencies Ensure projects comply with internal controls, regulatory requirements, and industry best practices Track KPIs and ensure project outcomes deliver measurable business benefits Continuous Improvement Contribute to the development of project management standards and best practices Support the creation and maintenance of PMO documentation where applicable Share lessons learned and drive continuous improvement across the business Skills & Experience Essential Proven experience as a Project Manager delivering business and/or IT projects Experience working in IT distribution, technology, wholesale, logistics, or supply chain environments Strong knowledge of project management methodologies (Waterfall, Agile, or hybrid) Excellent stakeholder management and communication skills Strong organisational skills with the ability to manage multiple priorities Experience managing third-party vendors and suppliers Desirable Experience with ERP or CRM implementations (e.g. SAP, Microsoft Dynamics, NetSuite) PRINCE2, AgilePM, PMP, or equivalent certification Understanding of IT hardware, software, or cloud services distribution Experience working in a PLC or regulated environment Personal Attributes Proactive and delivery-focused Strong problem-solving and decision-making skills Comfortable working in a fast-paced, commercially driven environment Collaborative, adaptable, and results-oriented
Jan 27, 2026
Full time
Role Overview Northamber PLC is seeking an experienced Project Manager to lead and deliver cross-functional projects across the business. The role will focus on driving initiatives that support operational efficiency, IT systems improvement, vendor integration, and business transformation within an IT distribution environment. The successful candidate will manage projects from initiation through delivery, working closely with internal stakeholders, technology vendors, logistics partners, and third-party suppliers to ensure projects are delivered on time, within scope, and on budget. Key Responsibilities Project Delivery Manage end-to-end delivery of projects including system implementations, process improvements, vendor onboarding, and operational initiatives Define project scope, objectives, timelines, and deliverables aligned to business goals Develop and maintain detailed project plans, schedules, and budgets Ensure effective governance, documentation, and reporting throughout the project lifecycle Stakeholder & Vendor Management Act as the primary point of contact for project stakeholders across Sales, Finance, Operations, IT, and Logistics Coordinate with technology vendors, distributors, and third-party service providers Manage expectations, communicate progress, and escalate risks or issues appropriately Systems & Process Improvement Lead projects involving ERP systems, CRM platforms, warehouse management systems (WMS), and supply chain tools Identify opportunities to streamline processes, improve data accuracy, and enhance customer and partner experience Support change management and adoption of new systems or ways of working Risk, Quality & Compliance Identify, assess, and manage project risks and dependencies Ensure projects comply with internal controls, regulatory requirements, and industry best practices Track KPIs and ensure project outcomes deliver measurable business benefits Continuous Improvement Contribute to the development of project management standards and best practices Support the creation and maintenance of PMO documentation where applicable Share lessons learned and drive continuous improvement across the business Skills & Experience Essential Proven experience as a Project Manager delivering business and/or IT projects Experience working in IT distribution, technology, wholesale, logistics, or supply chain environments Strong knowledge of project management methodologies (Waterfall, Agile, or hybrid) Excellent stakeholder management and communication skills Strong organisational skills with the ability to manage multiple priorities Experience managing third-party vendors and suppliers Desirable Experience with ERP or CRM implementations (e.g. SAP, Microsoft Dynamics, NetSuite) PRINCE2, AgilePM, PMP, or equivalent certification Understanding of IT hardware, software, or cloud services distribution Experience working in a PLC or regulated environment Personal Attributes Proactive and delivery-focused Strong problem-solving and decision-making skills Comfortable working in a fast-paced, commercially driven environment Collaborative, adaptable, and results-oriented
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Manager / Senior Manager - Data ManagementAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Join our Data & AI Strategy team and be part of the future of AI consulting, where we're not just advising clients, we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands-on experience in AI development, people who not only understand the technology but can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLEThis role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance, to AI sovereignty in enterprise architecture, to enabling the AI-empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next-generation data, analytics and AI platforms - You will lead the architecture and development of scalable, secure and cost-efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - You will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud-native solutions that unlock agility and performance. We INNOVATE with AI-driven data solutions - You will create Proof of Concepts and Minimum Viable Products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - You will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure-as-Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - You will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - You will champion user-centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - We leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks.As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next-generation data platforms that power business transformation. We build end-to-end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise-grade data platforms. In this role, you will bring deep expertise in cloud-native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data-driven success. YOUR PROFILEAs a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI not just through technical delivery, but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team which has diverse backgrounds, perspectives and strengths.Key Skills Growth mindset and curiosity - You're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - You have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - You're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - Whether through hands-on development or strategic project exposure, you can confidently engage with AI concepts and tools.Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture: Proven experience shaping end-to-end solutions that enable AI/ML workloads and drive optimisation through Automation. Strong Industry Expertise: 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms: 6+ years designing, implementing and managing cloud-based architectures such as AWS, Azure or GCP, and hands-on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth: At least 3 intermediate-level cloud certifications and expertise in cloud-native AI data architectures. Infrastructure & Automation: Proficiency in Infrastructure-as-Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI Use Cases. Modern Data Patterns: Solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation: Experience migrating legacy systems to cloud-native data stores. Consulting & Commercial Acumen - Strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / EligibleDesirable Experience Domain Experience: Primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value Proven track record of applying Agile methodologies and leading cross-functional teams to deliver complex data and AI solutions. A clear pathway for professional certification (e.g., DAMA) and ongoing learning via our Data Academy and AI upskilling
Jan 27, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Manager / Senior Manager - Data ManagementAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Join our Data & AI Strategy team and be part of the future of AI consulting, where we're not just advising clients, we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands-on experience in AI development, people who not only understand the technology but can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLEThis role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance, to AI sovereignty in enterprise architecture, to enabling the AI-empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next-generation data, analytics and AI platforms - You will lead the architecture and development of scalable, secure and cost-efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - You will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud-native solutions that unlock agility and performance. We INNOVATE with AI-driven data solutions - You will create Proof of Concepts and Minimum Viable Products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - You will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure-as-Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - You will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - You will champion user-centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - We leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks.As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next-generation data platforms that power business transformation. We build end-to-end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise-grade data platforms. In this role, you will bring deep expertise in cloud-native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data-driven success. YOUR PROFILEAs a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI not just through technical delivery, but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team which has diverse backgrounds, perspectives and strengths.Key Skills Growth mindset and curiosity - You're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - You have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - You're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - Whether through hands-on development or strategic project exposure, you can confidently engage with AI concepts and tools.Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture: Proven experience shaping end-to-end solutions that enable AI/ML workloads and drive optimisation through Automation. Strong Industry Expertise: 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms: 6+ years designing, implementing and managing cloud-based architectures such as AWS, Azure or GCP, and hands-on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth: At least 3 intermediate-level cloud certifications and expertise in cloud-native AI data architectures. Infrastructure & Automation: Proficiency in Infrastructure-as-Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI Use Cases. Modern Data Patterns: Solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation: Experience migrating legacy systems to cloud-native data stores. Consulting & Commercial Acumen - Strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / EligibleDesirable Experience Domain Experience: Primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value Proven track record of applying Agile methodologies and leading cross-functional teams to deliver complex data and AI solutions. A clear pathway for professional certification (e.g., DAMA) and ongoing learning via our Data Academy and AI upskilling
Manager, Strategic Analytics page is loaded Manager, Strategic Analyticslocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R15861 Job Title Manager, Strategic Analytics Job Description Role Purpose The Manager, Strategic Analytics will lead initiatives leveraging advanced analytics into risk quantification, pricing innovation, underwriting research, and product development. This role is pivotal in leveraging emerging data sources and predictive modelling to enhance how we measure risk and support our clients across Protection and Savings & Retirement. Key Responsibilities Research & Analytics Initiatives: + Drive projects that utilise novel datasets (e.g., particularly UnderwriteMe, medical and wellness data) to advance risk modelling and underwriting innovation. + Lead ideation and execution of advanced analytics and novel data initiatives supporting Protection and Savings & Retirement strategies. + Lead internal and external projects supporting our pricing, client solutions, and underwriting teams, including client facing initiatives. Strategic Analytics Integration: + Embed advanced analytics techniques into actuarial processes for quantifying existing and emerging risks. + Collaborate with Pricing, Underwriting, and Business Development teams to deliver actionable insights. Data & Technology: + Support utilisation of the Data Analytics Platform (DAP). + Identify and integrate external data sources to improve risk assessment and product propositions. Stakeholder Engagement: + Partner with internal teams (Pricing, Underwriting, and Client Solutions) and external clients on predictive modelling and innovative data utilisation. + Represent the organisation at industry forums and contribute to thought leadership. Governance & Reporting: + Ensure compliance with internal risk and governance frameworks. + Provide project and initiative updates to leadership forums including Data Insight Steering Committee (DISC), Protection Market Leadership Committee's, and R&D Leadership. Qualifications & Experience Actuarial Credentials: + Fully qualified actuary (FIA or equivalent) with strong technical and analytical skills. Experience: + Minimum 5-7 years in actuarial or analytics roles, ideally with exposure to R&D and/or Pricing across lines of business. + Proven ability to lead complex projects and stakeholder management of cross-functional teams. Technical Skills: + Expertise in statistical modelling, predictive analytics, and data science tools (R, Python, SQL). + Familiarity with insurance risk modelling and underwriting processes (ideal). Soft Skills: + Strong communication and influencing skills. + Ability to translate technical insights into business strategy. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Jan 27, 2026
Full time
Manager, Strategic Analytics page is loaded Manager, Strategic Analyticslocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R15861 Job Title Manager, Strategic Analytics Job Description Role Purpose The Manager, Strategic Analytics will lead initiatives leveraging advanced analytics into risk quantification, pricing innovation, underwriting research, and product development. This role is pivotal in leveraging emerging data sources and predictive modelling to enhance how we measure risk and support our clients across Protection and Savings & Retirement. Key Responsibilities Research & Analytics Initiatives: + Drive projects that utilise novel datasets (e.g., particularly UnderwriteMe, medical and wellness data) to advance risk modelling and underwriting innovation. + Lead ideation and execution of advanced analytics and novel data initiatives supporting Protection and Savings & Retirement strategies. + Lead internal and external projects supporting our pricing, client solutions, and underwriting teams, including client facing initiatives. Strategic Analytics Integration: + Embed advanced analytics techniques into actuarial processes for quantifying existing and emerging risks. + Collaborate with Pricing, Underwriting, and Business Development teams to deliver actionable insights. Data & Technology: + Support utilisation of the Data Analytics Platform (DAP). + Identify and integrate external data sources to improve risk assessment and product propositions. Stakeholder Engagement: + Partner with internal teams (Pricing, Underwriting, and Client Solutions) and external clients on predictive modelling and innovative data utilisation. + Represent the organisation at industry forums and contribute to thought leadership. Governance & Reporting: + Ensure compliance with internal risk and governance frameworks. + Provide project and initiative updates to leadership forums including Data Insight Steering Committee (DISC), Protection Market Leadership Committee's, and R&D Leadership. Qualifications & Experience Actuarial Credentials: + Fully qualified actuary (FIA or equivalent) with strong technical and analytical skills. Experience: + Minimum 5-7 years in actuarial or analytics roles, ideally with exposure to R&D and/or Pricing across lines of business. + Proven ability to lead complex projects and stakeholder management of cross-functional teams. Technical Skills: + Expertise in statistical modelling, predictive analytics, and data science tools (R, Python, SQL). + Familiarity with insurance risk modelling and underwriting processes (ideal). Soft Skills: + Strong communication and influencing skills. + Ability to translate technical insights into business strategy. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Job Description: Risk and Compliance Manager Location: Bristol Firm: Legal 500 Law Firm Salary: DOE Circa up to 80K Hybrid working: 2- 3 -days WFH An established UK law firm is expanding their Risk & Compliance function and is seeking two experienced Managers to join a growing central team. The roles report into a senior risk lawyer and offer exposure to high-level, firm-wide risk and compliance matters. You will act as key escalation point for complex and higher-risk issues, while also managing a broad portfolio of risk, compliance and best-practice projects. This is a varied and influential role suited to someone confident advising senior stakeholders in a professional services environment. RESPONSIBILITIES Advising partners and staff on complex risk and compliance issues, including professional standards, ethics, regulatory requirements, data protection and conflicts Supporting senior risk leadership in embedding a strong culture of compliance across the firm Leading risk and compliance projects and advising on the risk aspects of new business initiatives Producing and analysing risk and compliance data to identify trends and areas for improvement Updating core firm documentation, policies and guidance materials Designing and delivering tailored risk and compliance training to practice groups Monitoring regulatory and legal developments impacting the firm Escalating higher-risk matters to governance committees and preparing briefing papers Coaching and supporting junior team members REQUIRED SKILLS AND EXPERIENCE: Must have experience working within risk and compliance function in a Law firm. Strong understanding of the legal and regulatory framework governing legal practice Excellent communication, drafting and analytical skills with strong attention to detail Qualified solicitor with a current practising certificate (desirable) Legal or compliance qualifications (desirable) Experience managing or mentoring others (desirable) Benefits & Working Environment Bonus structure - Firmwide and personal. Career development At least 25 days holiday + bank holiday + Christmas off + buy or sell 1 week Life assurance policy Additional enhanced leave. Hybrid working and flexible working arrangements with a focus on work life balance. Discounted legal services Loads more! For more details please contact: removed) Job Reference: CWS584
Jan 27, 2026
Full time
Job Description: Risk and Compliance Manager Location: Bristol Firm: Legal 500 Law Firm Salary: DOE Circa up to 80K Hybrid working: 2- 3 -days WFH An established UK law firm is expanding their Risk & Compliance function and is seeking two experienced Managers to join a growing central team. The roles report into a senior risk lawyer and offer exposure to high-level, firm-wide risk and compliance matters. You will act as key escalation point for complex and higher-risk issues, while also managing a broad portfolio of risk, compliance and best-practice projects. This is a varied and influential role suited to someone confident advising senior stakeholders in a professional services environment. RESPONSIBILITIES Advising partners and staff on complex risk and compliance issues, including professional standards, ethics, regulatory requirements, data protection and conflicts Supporting senior risk leadership in embedding a strong culture of compliance across the firm Leading risk and compliance projects and advising on the risk aspects of new business initiatives Producing and analysing risk and compliance data to identify trends and areas for improvement Updating core firm documentation, policies and guidance materials Designing and delivering tailored risk and compliance training to practice groups Monitoring regulatory and legal developments impacting the firm Escalating higher-risk matters to governance committees and preparing briefing papers Coaching and supporting junior team members REQUIRED SKILLS AND EXPERIENCE: Must have experience working within risk and compliance function in a Law firm. Strong understanding of the legal and regulatory framework governing legal practice Excellent communication, drafting and analytical skills with strong attention to detail Qualified solicitor with a current practising certificate (desirable) Legal or compliance qualifications (desirable) Experience managing or mentoring others (desirable) Benefits & Working Environment Bonus structure - Firmwide and personal. Career development At least 25 days holiday + bank holiday + Christmas off + buy or sell 1 week Life assurance policy Additional enhanced leave. Hybrid working and flexible working arrangements with a focus on work life balance. Discounted legal services Loads more! For more details please contact: removed) Job Reference: CWS584
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Senior Consultant - Data & AI ArchitectureAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Join our Data & AI Strategy team and be part of the future of AI consulting, where we're not just advising clients, we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work.We're looking for changemakers with recent, hands-on experience in AI development, people who not only understand the technology but can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLEThis role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance, to AI sovereignty in enterprise architecture, to enabling the AI-empowered workforce of tomorrow, you'll be working at the cutting edge of what's next.We DESIGN next-generation data, analytics and AI platforms - You will design and implement scalable, secure and cost-efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure).We ENABLE hybrid cloud transformation - You will design and implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud-native solutions that unlock agility and performance.We OPTIMISE and SECURE cloud environments - You will evaluate cloud environments and provide recommendations for performance optimisation, security, cost reduction and resource efficiency. You will ensure compliance with industry standards (GDPR, HIPAA, SOC2) and implement best practices for security, IAM, encryption and data protection.We INNOVATE with data-driven solutions - You will create Proof of Concepts and Minimum Viable Products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value.We AUTOMATE for speed and reliability - You will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure-as-Code tools (Terraform, CloudFormation).We DEFINE enterprise data strategy - You will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption.We DELIVER impact through design excellence - You will champion user-centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability.We SUPERCHARGE delivery - We leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks.As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise-grade data platforms. In this role, you will bring deep expertise in cloud-native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data-driven success. YOUR PROFILEAs a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI not just through technical delivery, but by driving strategic change.Below some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team which has diverse backgrounds, perspectives and strengths.Key Skills Growth mindset and curiosity - You're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Problem Solving - You have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - You're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - Whether through hands-on development or strategic project exposure, you can confidently engage with AI concepts and tools.Technology & Delivery Experience Education: Bachelor's or Master's degree in Computer Science, Information Technology or a related field. Industry Expertise: 5+ years' experience designing and managing cloud architectures (AWS, GCP and/or Azure), including hybrid and multi-cloud solutions. Cloud Experience: Strong expertise in cloud-native services (containers, Kubernetes, serverless, microservices) combined with deep knowledge of networking, security, identity management, and compliance best practices. Infrastructure & Automation: Hands-on experience with Infrastructure-as-Code (Terraform, ARM Templates) and CI/CD automation (e.g. Google Cloud Deployment Manager, Azure CICD). Consulting background with proven stakeholder management, project scoping and budgeting experienceDesirable Experience Domain Experience: Primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Cloud Certifications: in GCP (e.g., Google Professional Cloud Architect) and Azure (e.g., Microsoft Certified: Azure Solutions Architect Expert). Familiarity with cloud cost management tools and best practices to optimise spend and maximise value Experience supporting and participating in the commercial cycle, including defining project scope and agreeing on budgets. Experience with Agile methodologies and cross-functional team collaboration. SC Cleared / EligibleWe're committed to using technology as a force for good. That means reducing our own carbon footprint and expanding access to the digital world for everyone. This isn't just a statement; it's a core part of who we are. In fact, Capgemini has been recognised by the Ethisphere Institute as one of the World's Most Ethical Companies for 10 consecutive years. When you join us, you become part of a team that does the right thing.Your base location will
Jan 27, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Senior Consultant - Data & AI ArchitectureAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Join our Data & AI Strategy team and be part of the future of AI consulting, where we're not just advising clients, we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work.We're looking for changemakers with recent, hands-on experience in AI development, people who not only understand the technology but can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLEThis role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance, to AI sovereignty in enterprise architecture, to enabling the AI-empowered workforce of tomorrow, you'll be working at the cutting edge of what's next.We DESIGN next-generation data, analytics and AI platforms - You will design and implement scalable, secure and cost-efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure).We ENABLE hybrid cloud transformation - You will design and implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud-native solutions that unlock agility and performance.We OPTIMISE and SECURE cloud environments - You will evaluate cloud environments and provide recommendations for performance optimisation, security, cost reduction and resource efficiency. You will ensure compliance with industry standards (GDPR, HIPAA, SOC2) and implement best practices for security, IAM, encryption and data protection.We INNOVATE with data-driven solutions - You will create Proof of Concepts and Minimum Viable Products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value.We AUTOMATE for speed and reliability - You will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure-as-Code tools (Terraform, CloudFormation).We DEFINE enterprise data strategy - You will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption.We DELIVER impact through design excellence - You will champion user-centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability.We SUPERCHARGE delivery - We leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks.As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise-grade data platforms. In this role, you will bring deep expertise in cloud-native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data-driven success. YOUR PROFILEAs a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI not just through technical delivery, but by driving strategic change.Below some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team which has diverse backgrounds, perspectives and strengths.Key Skills Growth mindset and curiosity - You're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Problem Solving - You have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - You're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - Whether through hands-on development or strategic project exposure, you can confidently engage with AI concepts and tools.Technology & Delivery Experience Education: Bachelor's or Master's degree in Computer Science, Information Technology or a related field. Industry Expertise: 5+ years' experience designing and managing cloud architectures (AWS, GCP and/or Azure), including hybrid and multi-cloud solutions. Cloud Experience: Strong expertise in cloud-native services (containers, Kubernetes, serverless, microservices) combined with deep knowledge of networking, security, identity management, and compliance best practices. Infrastructure & Automation: Hands-on experience with Infrastructure-as-Code (Terraform, ARM Templates) and CI/CD automation (e.g. Google Cloud Deployment Manager, Azure CICD). Consulting background with proven stakeholder management, project scoping and budgeting experienceDesirable Experience Domain Experience: Primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Cloud Certifications: in GCP (e.g., Google Professional Cloud Architect) and Azure (e.g., Microsoft Certified: Azure Solutions Architect Expert). Familiarity with cloud cost management tools and best practices to optimise spend and maximise value Experience supporting and participating in the commercial cycle, including defining project scope and agreeing on budgets. Experience with Agile methodologies and cross-functional team collaboration. SC Cleared / EligibleWe're committed to using technology as a force for good. That means reducing our own carbon footprint and expanding access to the digital world for everyone. This isn't just a statement; it's a core part of who we are. In fact, Capgemini has been recognised by the Ethisphere Institute as one of the World's Most Ethical Companies for 10 consecutive years. When you join us, you become part of a team that does the right thing.Your base location will
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. Tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
Jan 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. Tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
Chartered Institute of Procurement and Supply (CIPS)
Hackney, London
About the Role We are seeking a commercially astute and experienced Procurement Manager to join our Supply Chain Procurement Team. As a Procurement Manager, you will play a vital role in delivering best-in-class Sourcing, Negotiation, Category Planning, and Supplier Management for Good Not For Resale (GNFR) Procurement. The focus scope for this role is John Lewis Distribution which comprises: Third Party Logistics (3PLs), 1 & 2 Person Carriers, Warehouse Automation & Equipment. There is scope and flexibility to work on other projects within the wider Supply Chain Procurement category team, such as Waitrose 3PLs, International Freight, UK Consolidated Primary Inbound transport services and Pan Partnership Fleet & Fuel. The Partnership Supply Chain teams have significant plans to invest in our network and Procurement is included early in strategic projects as part of this. You will actively challenge how the business allocates costs, commits spend, and manages third parties to reduce the overall Goods Not For Resale (GNFR) spend and Third-Party Risk, ensuring the Partnership achieves the best value through your expertise. As a Procurement Manager you will deliver compliance to Procurement Policy and through the supplier management and risk frameworks ensure that regulatory compliance and commercial risk for the Partnership is protected. Your role will involve applying business acumen and Procurement expertise to identify and execute business improvements. You'll be tasked with providing in-depth analysis (underpinned with digital tools such as Coupa Sourcing Optimisation AI and market insight tools) to support decision-making and be able to demonstrate an understanding of internal and external trends. Effective stakeholder management is essential in this role. You will engage with Partners across Supply Chain, Change Management, Commercial Finance and Legal, including Senior Leaders. You will also work externally, actively engaging and managing third party suppliers. Salary - £57,800 - £86,400 Contract type - Permanent Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Location of work - You can choose between a London or Bracknell office base and you will be expected to travel to either office with additional travel to visit the Distribution Leadership team, based in Milton Keynes. You will also visit other Supplier and Partnership locations depending on your projects and focus. Key Responsibilities You will provide commercial expertise and procurement leadership to key business stakeholders, securing commercial agreements You will be responsible for delivering best in class sourcing, and supplier management activity and for planning and executing negotiation strategies for GNFR Procurement. You will be expected to demonstrate an understanding of internal and external trends relating to your area of responsibility and a broader understanding of the wider market. You will deliver compliance to Procurement policy and through the supplier management and risk frameworks ensure that regulatory compliance and commercial risk for the Partnership is protected. You will actively support and contribute towards supplier rationalisation across the Partnership. You will ensure that your area of responsibility actively follows Procurement best practice, policy and procedures, using Procurement tools and ensuring consistency with Partnership principles and our Ethics & Sustainability ambitions. Essential skills/experience you'll need Broad procurement experience, including category planning and supplier management. Extensive experience in buying a full range of Supply Chain Services & Equipment Extensive negotiation and contracting expertise Critical analysis, and influencing skills to work with and influence a broad cross-section of stakeholders Commercial expertise to drive and deliver business improvement opportunities across the business. Good understanding of procurement strategy, policy, process and systems Desirable skills/experience you may have CIPS or CILT qualified or working towards Understanding of Environmental, Social & Governance (ESG) programmes as it relates to third party outcomes Professional Negotiation Training via a specialist provider such as The GAP Partnership, Scotworks or CIPS. Additional Details Closing Date: January 27, 2026 Pay: £57,800.00 - £86,400.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 6 Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ ABOUT THE PARTNERSHIP We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Jan 27, 2026
Full time
About the Role We are seeking a commercially astute and experienced Procurement Manager to join our Supply Chain Procurement Team. As a Procurement Manager, you will play a vital role in delivering best-in-class Sourcing, Negotiation, Category Planning, and Supplier Management for Good Not For Resale (GNFR) Procurement. The focus scope for this role is John Lewis Distribution which comprises: Third Party Logistics (3PLs), 1 & 2 Person Carriers, Warehouse Automation & Equipment. There is scope and flexibility to work on other projects within the wider Supply Chain Procurement category team, such as Waitrose 3PLs, International Freight, UK Consolidated Primary Inbound transport services and Pan Partnership Fleet & Fuel. The Partnership Supply Chain teams have significant plans to invest in our network and Procurement is included early in strategic projects as part of this. You will actively challenge how the business allocates costs, commits spend, and manages third parties to reduce the overall Goods Not For Resale (GNFR) spend and Third-Party Risk, ensuring the Partnership achieves the best value through your expertise. As a Procurement Manager you will deliver compliance to Procurement Policy and through the supplier management and risk frameworks ensure that regulatory compliance and commercial risk for the Partnership is protected. Your role will involve applying business acumen and Procurement expertise to identify and execute business improvements. You'll be tasked with providing in-depth analysis (underpinned with digital tools such as Coupa Sourcing Optimisation AI and market insight tools) to support decision-making and be able to demonstrate an understanding of internal and external trends. Effective stakeholder management is essential in this role. You will engage with Partners across Supply Chain, Change Management, Commercial Finance and Legal, including Senior Leaders. You will also work externally, actively engaging and managing third party suppliers. Salary - £57,800 - £86,400 Contract type - Permanent Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Location of work - You can choose between a London or Bracknell office base and you will be expected to travel to either office with additional travel to visit the Distribution Leadership team, based in Milton Keynes. You will also visit other Supplier and Partnership locations depending on your projects and focus. Key Responsibilities You will provide commercial expertise and procurement leadership to key business stakeholders, securing commercial agreements You will be responsible for delivering best in class sourcing, and supplier management activity and for planning and executing negotiation strategies for GNFR Procurement. You will be expected to demonstrate an understanding of internal and external trends relating to your area of responsibility and a broader understanding of the wider market. You will deliver compliance to Procurement policy and through the supplier management and risk frameworks ensure that regulatory compliance and commercial risk for the Partnership is protected. You will actively support and contribute towards supplier rationalisation across the Partnership. You will ensure that your area of responsibility actively follows Procurement best practice, policy and procedures, using Procurement tools and ensuring consistency with Partnership principles and our Ethics & Sustainability ambitions. Essential skills/experience you'll need Broad procurement experience, including category planning and supplier management. Extensive experience in buying a full range of Supply Chain Services & Equipment Extensive negotiation and contracting expertise Critical analysis, and influencing skills to work with and influence a broad cross-section of stakeholders Commercial expertise to drive and deliver business improvement opportunities across the business. Good understanding of procurement strategy, policy, process and systems Desirable skills/experience you may have CIPS or CILT qualified or working towards Understanding of Environmental, Social & Governance (ESG) programmes as it relates to third party outcomes Professional Negotiation Training via a specialist provider such as The GAP Partnership, Scotworks or CIPS. Additional Details Closing Date: January 27, 2026 Pay: £57,800.00 - £86,400.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 6 Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ ABOUT THE PARTNERSHIP We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 27, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 27, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Role: We are looking for a Risk and Controls Manager to join our People team on a fixed term contract for 12 months. This strategic role will support the Group Chief People Officer (GCPO) and wider People and Facilities Management teams by overseeing the governance and management of non-financial risks, including Health & Safety, for the Starling Group (Starling Group Holdings and its subsidiaries). You will partner with Risk and Control Owners to serve as a trusted advisor and create a culture of effective and consistent controls assurance, risk management, oversight, and reporting. You will play a pivotal role in ensuring Starling operates within its risk appetite while driving risk awareness in the first line. The Risk and Controls Manager will bring robust Risk Management experience within the banking sector (first or second line), ideally with experience managing 1LoD risk for a multinational organisation. You must have a proven record of risk governance and control oversight. Experience gained in People function is an advantage, as is the ability to manage Health & Safety risk frameworks. We are looking for someone with passion and enthusiasm who can build strong relationships to drive risk awareness. Key Accountabilities & Responsibilities: Risk Strategy & Governance 1LoD Oversight: Responsible for the ongoing monitoring and strategic oversight of the first line of defence (1LoD) People and Facilities risk and control profile, using insight and information from various sources. Health & Safety Risk Management: Lead the identification, assessment, and mitigation of Health & Safety risks, ensuring compliance with relevant safety legislation and internal policies. Advisory & Culture: Act as a key contributor to the ongoing development of a risk-aware culture within the 1LoD. Work with Risk and Control owners by providing advice, challenge, and input on key decisions, enabling them to clearly articulate and manage their risk profile. Policy & Emerging Risk: Engage with 2LoD, 3LoD, and other key stakeholders on the development of policy, socialising it within the 1LoD, and overseeing embedding and adherence. Collaborate with the People and Facilities Management Leadership Team to scan for emerging risks. Operational Risk Management RCSA: Support the Risk Controls Self Assessment (RCSA) process. Testing & Assurance: Oversee the creation and execution of 1LoD Control testing plans and challenge the risk and control environment to drive improvements. Committee Management: Support the operation of risk governance fora (People Risk Management Forum/ Health and Safety Forum) and support the 1LoD risk reporting, providing senior management with oversight of key themes, risks, and issues. Event Management: Oversee Operational Event management and reviews, ensuring robust root cause analysis, containment, lessons learned, and read across are completed. System Maintenance: Oversee the maintenance of Risk information in the GRC system (CAMMS). Experience & Knowledge Multinational Experience: Ideally, you must have experience managing 1LoD risk for a multinational organisation, understanding the complexities of risk across different jurisdictions. Health & Safety: Proven ability to support and manage Health & Safety Risk Management frameworks. Risk Frameworks: A deep understanding of risk management frameworks, controls testing methodologies, and experience executing or overseeing controls testing to a high standard. Regulatory Knowledge: Understanding of Conduct Risk, employment related legislation, and the Consumer Duty would be an advantage. Behaviours & Competencies Stakeholder Management: A natural ability to build strong stakeholder relationships. Analytical Mindset: An inquisitive and analytical mind to understand risks, controls, and processes, identifying control gaps and suggesting improvements. Proactive: A proactive approach to managing workloads with a 'can do' attitude, using initiative to take ownership and see complex issues through to resolution. Challenger: Ability to challenge the status quo, helping us shape operations to be best in class across financial services. Skills Proficient in Google Suite products (Docs and Sheets). Exposure to working within First or Second line risk. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 27, 2026
Full time
Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Role: We are looking for a Risk and Controls Manager to join our People team on a fixed term contract for 12 months. This strategic role will support the Group Chief People Officer (GCPO) and wider People and Facilities Management teams by overseeing the governance and management of non-financial risks, including Health & Safety, for the Starling Group (Starling Group Holdings and its subsidiaries). You will partner with Risk and Control Owners to serve as a trusted advisor and create a culture of effective and consistent controls assurance, risk management, oversight, and reporting. You will play a pivotal role in ensuring Starling operates within its risk appetite while driving risk awareness in the first line. The Risk and Controls Manager will bring robust Risk Management experience within the banking sector (first or second line), ideally with experience managing 1LoD risk for a multinational organisation. You must have a proven record of risk governance and control oversight. Experience gained in People function is an advantage, as is the ability to manage Health & Safety risk frameworks. We are looking for someone with passion and enthusiasm who can build strong relationships to drive risk awareness. Key Accountabilities & Responsibilities: Risk Strategy & Governance 1LoD Oversight: Responsible for the ongoing monitoring and strategic oversight of the first line of defence (1LoD) People and Facilities risk and control profile, using insight and information from various sources. Health & Safety Risk Management: Lead the identification, assessment, and mitigation of Health & Safety risks, ensuring compliance with relevant safety legislation and internal policies. Advisory & Culture: Act as a key contributor to the ongoing development of a risk-aware culture within the 1LoD. Work with Risk and Control owners by providing advice, challenge, and input on key decisions, enabling them to clearly articulate and manage their risk profile. Policy & Emerging Risk: Engage with 2LoD, 3LoD, and other key stakeholders on the development of policy, socialising it within the 1LoD, and overseeing embedding and adherence. Collaborate with the People and Facilities Management Leadership Team to scan for emerging risks. Operational Risk Management RCSA: Support the Risk Controls Self Assessment (RCSA) process. Testing & Assurance: Oversee the creation and execution of 1LoD Control testing plans and challenge the risk and control environment to drive improvements. Committee Management: Support the operation of risk governance fora (People Risk Management Forum/ Health and Safety Forum) and support the 1LoD risk reporting, providing senior management with oversight of key themes, risks, and issues. Event Management: Oversee Operational Event management and reviews, ensuring robust root cause analysis, containment, lessons learned, and read across are completed. System Maintenance: Oversee the maintenance of Risk information in the GRC system (CAMMS). Experience & Knowledge Multinational Experience: Ideally, you must have experience managing 1LoD risk for a multinational organisation, understanding the complexities of risk across different jurisdictions. Health & Safety: Proven ability to support and manage Health & Safety Risk Management frameworks. Risk Frameworks: A deep understanding of risk management frameworks, controls testing methodologies, and experience executing or overseeing controls testing to a high standard. Regulatory Knowledge: Understanding of Conduct Risk, employment related legislation, and the Consumer Duty would be an advantage. Behaviours & Competencies Stakeholder Management: A natural ability to build strong stakeholder relationships. Analytical Mindset: An inquisitive and analytical mind to understand risks, controls, and processes, identifying control gaps and suggesting improvements. Proactive: A proactive approach to managing workloads with a 'can do' attitude, using initiative to take ownership and see complex issues through to resolution. Challenger: Ability to challenge the status quo, helping us shape operations to be best in class across financial services. Skills Proficient in Google Suite products (Docs and Sheets). Exposure to working within First or Second line risk. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Compliance Manager (Residential Housing Gas , Electrical, Fire, Water, Asbestos and Lifts) Location: London & South East (travel required) Salary: 52,104 - 56,375 + benefits and car allowance Contract: Permanent Salvation Army Homes, in partnership with Adecco , is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (e.g., CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
Jan 27, 2026
Full time
Compliance Manager (Residential Housing Gas , Electrical, Fire, Water, Asbestos and Lifts) Location: London & South East (travel required) Salary: 52,104 - 56,375 + benefits and car allowance Contract: Permanent Salvation Army Homes, in partnership with Adecco , is seeking a Compliance Manager to join their Asset Management Team. Salvation Army Homes provides quality accommodation for people in need of safety, security, and opportunity. This is a fantastic opportunity to lead compliance across a diverse housing portfolio, ensuring homes are safe, sustainable, and meet all legal obligations. About the Role As Compliance Manager, you will oversee all aspects of statutory and regulatory compliance for our housing stock. You'll manage a dedicated compliance team and ensure that our organisation operates within the highest standards of governance, safeguarding residents and supporting our mission to provide secure and dignified housing. Key Responsibilities Develop and implement compliance frameworks for social housing, covering gas, electrical, fire safety, water hygiene, asbestos, lifts, and other statutory requirements. Manage a compliance team, including Junior Compliance Manager, Asset Data Manager, and support officers. Maintain compliance registers and certification across all properties. Ensure timely completion of safety inspections, servicing, and remedial works. Oversee contractor performance and ensure compliance with health and safety legislation. Conduct internal audits and risk assessments, implementing corrective actions. Prepare compliance reports for Board, regulators, and internal stakeholders. Manage mechanical, electrical, and compliance-related capital works. Monitor budgets and feed into monthly reporting for the Asset Management team. About You Degree or equivalent technical qualification in Engineering, Compliance, Risk Management, or similar. Professional membership (e.g., CIBSE, MIET, RICS, CIOB) or working towards. Proven experience managing compliance in social housing or property services. Strong knowledge of statutory compliance areas (gas, electrical, fire safety, water hygiene, asbestos, lifts). Excellent organisational and communication skills, with ability to influence at all levels. Familiarity with housing regulations, health and safety legislation, and building compliance standards. Why Join Us? At Salvation Army Homes, we are committed to providing good quality housing services and support. Working with Adecco, we aim to attract talented professionals who share our values and want to make a real difference. You'll be part of a team that values collaboration, integrity, and innovation. Interested? Apply today through Adecco and help us deliver safe, sustainable homes for those who need them most.
