Are you an experienced leader who wants to take ownership of our Quality, Health & Safety and Environmental function? Managing a small QSHE team, you will help us implement better departmental structure whilst building our QMS and HSE systems processes. We are a Multi-site FMCG operation in Basingstoke. Please apply to learn more. BASIC SALARY: Up to £45,000 dependant on your relevant experience. BENEFITS: 22 Days Holiday Pension LOCATION: Basingstoke, Hampshire COMMUTABLE LOCATIONS: Hook, Fleet, Farnham, Aldershot, Farnborough, Frimley, Camberley, Alton, Andover, Thatcham, Newbury, Reading, Wokingham. Why you should join us: This is a brand new role - take on responsibility for the QSHE department, own it, and develop it with your knowledge and expertise We are growing quickly in headcount and turnover, so it is an exciting time to join us and develop your career JOB DESCRIPTION: QSHE Manager - FMCG, Food Manufacturing As QSHE Manager you will be responsible for leading, developing and implementing our Quality, Safety, Health, Environmental and Compliance systems across both operational sites. You'll oversee all compliance activities with initially two direct reports to ensure effective day-to-day quality, food safety and compliance. A significant part of this role will involve establishing and embedding processes, procedures, assessments and management systems across the business, supporting the company's progression towards ISO certification and FSSC 22000 / ISO 22000 accreditation. This is a hands-on leadership role requiring both strategic system development and operational management capability within a fast-paced manufacturing environment. KEY RESPONSIBILITIES: QSHE Manager - FMCG, Food Manufacturing Team Leadership and Management ISO & Food Safety Certification QHSE management systems implementation and development Health & Safety and risk assessments Environmental and Operational compliance Auditing & Governance YOUR BACKGROUND: QSHE Manager - FMCG, Food Manufacturing Essential experience: Experience in a Senior level QSHE, Technical or Compliance Management role within manufacturing, food production, beverage or an FMCG environment. Experience managing or supervising compliance / quality personnel. Experience implementing a QMS, procedures and compliance frameworks or at least heavily influencing and modifying. Working knowledge of HACCP, GMP, Health & Safety and food safety standards. Experience preparing businesses for external audits and certification. Strong organisational, leadership and communication skills. Ability to manage priorities across multiple operational sites. Practical, hands-on and solutions-focused approach. Desirable experience: Experience implementing ISO systems and/or FSSC 22000 / ISO 22000. NEBOSH, IOSH or equivalent qualification. HACCP Level 3 or above. Lead Auditor qualification. Experience within co-packing or fast-paced manufacturing environments. THE COMPANY: We are a multi-site FMCG operation and support our customers with a range of services including storage, eCommerce fulfilment, contract packing, shrink sleeving, pick & pack, and distribution - letting you focus on selling, scaling, and being shelf ready. We already work with businesses of all sizes, from start up brands to global FMCG players, delivering tailored, no-fuss logistics solutions. PROSPECTS: With business growth comes opportunity, people who work here wear many hats, but as the business expands, your opportunities are endless - potential for progressions as well as your own personal development. To create something to look back at and say, "we did that". It will be difficult, but the rewards are there to be had. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: QHSE, Quality, Health & Safety, Environmental - FMCG, food, beverage, manufacturing, co-packing, fulfilment, compliance, ISO, HACCP. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18480, Wallace Hind Selection
May 18, 2026
Full time
Are you an experienced leader who wants to take ownership of our Quality, Health & Safety and Environmental function? Managing a small QSHE team, you will help us implement better departmental structure whilst building our QMS and HSE systems processes. We are a Multi-site FMCG operation in Basingstoke. Please apply to learn more. BASIC SALARY: Up to £45,000 dependant on your relevant experience. BENEFITS: 22 Days Holiday Pension LOCATION: Basingstoke, Hampshire COMMUTABLE LOCATIONS: Hook, Fleet, Farnham, Aldershot, Farnborough, Frimley, Camberley, Alton, Andover, Thatcham, Newbury, Reading, Wokingham. Why you should join us: This is a brand new role - take on responsibility for the QSHE department, own it, and develop it with your knowledge and expertise We are growing quickly in headcount and turnover, so it is an exciting time to join us and develop your career JOB DESCRIPTION: QSHE Manager - FMCG, Food Manufacturing As QSHE Manager you will be responsible for leading, developing and implementing our Quality, Safety, Health, Environmental and Compliance systems across both operational sites. You'll oversee all compliance activities with initially two direct reports to ensure effective day-to-day quality, food safety and compliance. A significant part of this role will involve establishing and embedding processes, procedures, assessments and management systems across the business, supporting the company's progression towards ISO certification and FSSC 22000 / ISO 22000 accreditation. This is a hands-on leadership role requiring both strategic system development and operational management capability within a fast-paced manufacturing environment. KEY RESPONSIBILITIES: QSHE Manager - FMCG, Food Manufacturing Team Leadership and Management ISO & Food Safety Certification QHSE management systems implementation and development Health & Safety and risk assessments Environmental and Operational compliance Auditing & Governance YOUR BACKGROUND: QSHE Manager - FMCG, Food Manufacturing Essential experience: Experience in a Senior level QSHE, Technical or Compliance Management role within manufacturing, food production, beverage or an FMCG environment. Experience managing or supervising compliance / quality personnel. Experience implementing a QMS, procedures and compliance frameworks or at least heavily influencing and modifying. Working knowledge of HACCP, GMP, Health & Safety and food safety standards. Experience preparing businesses for external audits and certification. Strong organisational, leadership and communication skills. Ability to manage priorities across multiple operational sites. Practical, hands-on and solutions-focused approach. Desirable experience: Experience implementing ISO systems and/or FSSC 22000 / ISO 22000. NEBOSH, IOSH or equivalent qualification. HACCP Level 3 or above. Lead Auditor qualification. Experience within co-packing or fast-paced manufacturing environments. THE COMPANY: We are a multi-site FMCG operation and support our customers with a range of services including storage, eCommerce fulfilment, contract packing, shrink sleeving, pick & pack, and distribution - letting you focus on selling, scaling, and being shelf ready. We already work with businesses of all sizes, from start up brands to global FMCG players, delivering tailored, no-fuss logistics solutions. PROSPECTS: With business growth comes opportunity, people who work here wear many hats, but as the business expands, your opportunities are endless - potential for progressions as well as your own personal development. To create something to look back at and say, "we did that". It will be difficult, but the rewards are there to be had. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: QHSE, Quality, Health & Safety, Environmental - FMCG, food, beverage, manufacturing, co-packing, fulfilment, compliance, ISO, HACCP. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18480, Wallace Hind Selection
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Credit Underwriting team The credit underwriting team is a business critical, growing, and dynamic team led by the Head of Credit & Commercial risk who reports into the Group Financial Controller. The team work closely with the sales team, financial reporting, and various areas of business operations. The credit underwriting team are ultimately responsible for the management, underwriting, and control of credit exposure to the business in what is a rapidly evolving environment. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Be part of a team that enables business growth This role is part of the Finance Management team and will lead the credit underwriting team supporting our rapidly growing and dynamic IT solutions business. This passionate, highly numerate underwriter will work closely with our finance and sales teams as well as external stakeholders, insurance brokers and customers alike, to maintain credit risk controls within an existing framework and provide a unique service to our customers. As a Credit Underwriting Manager , you'll be responsible for : Analyse customer risk profiles and validate automated credit scorecards Produce monthly risk reports and support senior credit governance forums Manage credit exposure, limits, and portfolio risk across customers and sectors Lead and develop senior underwriters, including performance, hiring, and KPIs Support board approvals and senior decision making within agreed authority levels Oversee trade credit insurance, budgets, and process improvements Manage and monitor the Deputy Credit Risk Manager performance, manage KPI's during a performance management process through having challenging conversations Stre amli ning proces ses whe re need ed Partner closely with senior stakeholders across the business to align credit strategy Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. We'd love you to have Strong risk assessment and analytical skills Proven leadership and team management experience Solid knowledge of underwriting regulations and compliance Commercial and financial awareness Confident decision making and stakeholder communication Strong knowledge across different areas of the business to ensure organisational goals are met. Demonstrate the ability to think around a subject, considering risk implications of our current policies and procedures. Experience s upporting the gro w th and d evelo pment of team me mbers . We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
May 18, 2026
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Credit Underwriting team The credit underwriting team is a business critical, growing, and dynamic team led by the Head of Credit & Commercial risk who reports into the Group Financial Controller. The team work closely with the sales team, financial reporting, and various areas of business operations. The credit underwriting team are ultimately responsible for the management, underwriting, and control of credit exposure to the business in what is a rapidly evolving environment. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Be part of a team that enables business growth This role is part of the Finance Management team and will lead the credit underwriting team supporting our rapidly growing and dynamic IT solutions business. This passionate, highly numerate underwriter will work closely with our finance and sales teams as well as external stakeholders, insurance brokers and customers alike, to maintain credit risk controls within an existing framework and provide a unique service to our customers. As a Credit Underwriting Manager , you'll be responsible for : Analyse customer risk profiles and validate automated credit scorecards Produce monthly risk reports and support senior credit governance forums Manage credit exposure, limits, and portfolio risk across customers and sectors Lead and develop senior underwriters, including performance, hiring, and KPIs Support board approvals and senior decision making within agreed authority levels Oversee trade credit insurance, budgets, and process improvements Manage and monitor the Deputy Credit Risk Manager performance, manage KPI's during a performance management process through having challenging conversations Stre amli ning proces ses whe re need ed Partner closely with senior stakeholders across the business to align credit strategy Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. We'd love you to have Strong risk assessment and analytical skills Proven leadership and team management experience Solid knowledge of underwriting regulations and compliance Commercial and financial awareness Confident decision making and stakeholder communication Strong knowledge across different areas of the business to ensure organisational goals are met. Demonstrate the ability to think around a subject, considering risk implications of our current policies and procedures. Experience s upporting the gro w th and d evelo pment of team me mbers . We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
MLOps Platform Manager, Palantir Fully Remote 6 Month Contract Outside IR35 £550 to £650 per day Overview A leading organisation is looking for an MLOps Platform Manager to take ownership of its Palantir and production ML platform environment, covering Foundry, AIP and wider MLOps services . The role will focus on ensuring the platform is reliable, secure, well-governed and scalable, while helping data science and engineering teams move models and data products into production in a structured and repeatable way. The Role This is a delivery-focused platform ownership role, sitting across: Palantir platform operations MLOps enablement Service management Security, governance and compliance Supplier and vendor management You will be responsible for the day-to-day running and improvement of Palantir Foundry, AIP and related MLOps capabilities . The role requires someone who can combine technical platform understanding with operational discipline, stakeholder management and a strong service-owner mindset. Key Responsibilities Platform Operations Own the day-to-day operation of Palantir Foundry, AIP and MLOps services Ensure strong platform availability, performance, stability and user experience Manage incidents, problems, changes, requests and escalation processes Manage platform releases, upgrades and vendor changes Maintain runbooks, support playbooks and platform documentation MLOps & Model Lifecycle Build and improve standard MLOps patterns across training, validation, deployment and monitoring Support data science and engineering teams in operationalising models end-to-end Improve CI/CD, environment management and automated testing for ML workloads Implement model monitoring across drift, performance, data quality and latency Support model lifecycle governance, including versioning, approvals, traceability and reproducibility Security, Risk & Compliance Manage platform access, authentication, authorisation and segregation of duties Work with InfoSec, compliance and governance teams to evidence controls for data and AI services Support audits across platform operations, change history, access reviews and model lifecycle controls Maintain platform controls across logging, retention, encryption and privacy Roadmap, Cost & Vendor Management Own the platform roadmap and improvement backlog Prioritise improvements based on business value, risk, cost and developer experience Manage capacity, usage monitoring and cost optimisation Manage relationships with Palantir, delivery partners and other platform suppliers Define standards, reference architectures and reusable patterns for data products and ML workloads Requirements Strong experience managing data platforms, analytics platforms or MLOps capabilities in an enterprise environment Hands-on experience operating Palantir Foundry, AIP or a comparable modern data platform Strong understanding of production MLOps, including CI/CD, model deployment, monitoring and lifecycle governance Experience supporting production data products or ML models at scale Strong service management experience across incident, change, problem and request processes Experience working with security, risk, governance or compliance teams Strong stakeholder management across data engineering, data science, InfoSec and architecture teams Experience managing suppliers, vendors or delivery partners Nice to Have Cloud experience across Azure, AWS or GCP ITIL or formal service management experience Experience in regulated environments Cloud cost optimisation experience Model risk, responsible AI or AI governance experience Key Skills Palantir, Foundry, AIP, MLOps, Platform Management, Data Platform, Model Deployment, CI/CD, Model Monitoring, Data Governance, Access Controls, Service Management, Incident Management, Change Management, Release Management, Vendor Management, Responsible AI, Cloud, DevOps To apply, please email:
May 18, 2026
Contractor
MLOps Platform Manager, Palantir Fully Remote 6 Month Contract Outside IR35 £550 to £650 per day Overview A leading organisation is looking for an MLOps Platform Manager to take ownership of its Palantir and production ML platform environment, covering Foundry, AIP and wider MLOps services . The role will focus on ensuring the platform is reliable, secure, well-governed and scalable, while helping data science and engineering teams move models and data products into production in a structured and repeatable way. The Role This is a delivery-focused platform ownership role, sitting across: Palantir platform operations MLOps enablement Service management Security, governance and compliance Supplier and vendor management You will be responsible for the day-to-day running and improvement of Palantir Foundry, AIP and related MLOps capabilities . The role requires someone who can combine technical platform understanding with operational discipline, stakeholder management and a strong service-owner mindset. Key Responsibilities Platform Operations Own the day-to-day operation of Palantir Foundry, AIP and MLOps services Ensure strong platform availability, performance, stability and user experience Manage incidents, problems, changes, requests and escalation processes Manage platform releases, upgrades and vendor changes Maintain runbooks, support playbooks and platform documentation MLOps & Model Lifecycle Build and improve standard MLOps patterns across training, validation, deployment and monitoring Support data science and engineering teams in operationalising models end-to-end Improve CI/CD, environment management and automated testing for ML workloads Implement model monitoring across drift, performance, data quality and latency Support model lifecycle governance, including versioning, approvals, traceability and reproducibility Security, Risk & Compliance Manage platform access, authentication, authorisation and segregation of duties Work with InfoSec, compliance and governance teams to evidence controls for data and AI services Support audits across platform operations, change history, access reviews and model lifecycle controls Maintain platform controls across logging, retention, encryption and privacy Roadmap, Cost & Vendor Management Own the platform roadmap and improvement backlog Prioritise improvements based on business value, risk, cost and developer experience Manage capacity, usage monitoring and cost optimisation Manage relationships with Palantir, delivery partners and other platform suppliers Define standards, reference architectures and reusable patterns for data products and ML workloads Requirements Strong experience managing data platforms, analytics platforms or MLOps capabilities in an enterprise environment Hands-on experience operating Palantir Foundry, AIP or a comparable modern data platform Strong understanding of production MLOps, including CI/CD, model deployment, monitoring and lifecycle governance Experience supporting production data products or ML models at scale Strong service management experience across incident, change, problem and request processes Experience working with security, risk, governance or compliance teams Strong stakeholder management across data engineering, data science, InfoSec and architecture teams Experience managing suppliers, vendors or delivery partners Nice to Have Cloud experience across Azure, AWS or GCP ITIL or formal service management experience Experience in regulated environments Cloud cost optimisation experience Model risk, responsible AI or AI governance experience Key Skills Palantir, Foundry, AIP, MLOps, Platform Management, Data Platform, Model Deployment, CI/CD, Model Monitoring, Data Governance, Access Controls, Service Management, Incident Management, Change Management, Release Management, Vendor Management, Responsible AI, Cloud, DevOps To apply, please email:
An opportunity has arisen for multiple Project Controls Managers to join a leading engineering and defence organisation delivering complex, high-profile programmes across land, sea and air environments. This role sits within an advanced mission systems and technology division focused on intelligence, surveillance, communications and weapons systems projects. Working closely with Project and Programme Managers, you will lead project controls activities across a portfolio of technically complex programmes, ensuring robust governance, reporting and performance management throughout the project lifecycle. Responsibilities Lead project controls governance activities, ensuring compliance with contractual and programme requirements. Develop, maintain and manage the Performance Measurement Baseline (scope, schedule and cost). Oversee integrated project scheduling activities across all project phases, including supplier and subcontractor coordination. Manage cost control, risk and opportunity management, change control and document management processes. Deliver accurate performance reporting and analysis to support programme decision-making. Implement and maintain Earned Value Management (EVM) processes and reporting frameworks. Build strong working relationships with internal stakeholders, customers and suppliers to support successful programme delivery. Lead and mentor project controls professionals within a collaborative project environment. Requirements Demonstrable experience delivering project controls across major or complex programmes/projects. Strong understanding of project controls disciplines including planning, scheduling, cost management, risk management, change control and performance reporting. Experience working with project controls toolsets such as Primavera P6, Microsoft Project, RiskHive, ERP and SAP systems. Excellent stakeholder engagement and communication skills, with the ability to simplify complex issues and provide practical solutions. Experience operating within highly regulated or technically complex environments would be advantageous. Must have British Passport for the role We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 18, 2026
Full time
An opportunity has arisen for multiple Project Controls Managers to join a leading engineering and defence organisation delivering complex, high-profile programmes across land, sea and air environments. This role sits within an advanced mission systems and technology division focused on intelligence, surveillance, communications and weapons systems projects. Working closely with Project and Programme Managers, you will lead project controls activities across a portfolio of technically complex programmes, ensuring robust governance, reporting and performance management throughout the project lifecycle. Responsibilities Lead project controls governance activities, ensuring compliance with contractual and programme requirements. Develop, maintain and manage the Performance Measurement Baseline (scope, schedule and cost). Oversee integrated project scheduling activities across all project phases, including supplier and subcontractor coordination. Manage cost control, risk and opportunity management, change control and document management processes. Deliver accurate performance reporting and analysis to support programme decision-making. Implement and maintain Earned Value Management (EVM) processes and reporting frameworks. Build strong working relationships with internal stakeholders, customers and suppliers to support successful programme delivery. Lead and mentor project controls professionals within a collaborative project environment. Requirements Demonstrable experience delivering project controls across major or complex programmes/projects. Strong understanding of project controls disciplines including planning, scheduling, cost management, risk management, change control and performance reporting. Experience working with project controls toolsets such as Primavera P6, Microsoft Project, RiskHive, ERP and SAP systems. Excellent stakeholder engagement and communication skills, with the ability to simplify complex issues and provide practical solutions. Experience operating within highly regulated or technically complex environments would be advantageous. Must have British Passport for the role We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
300 North Limited
Sutton-in-ashfield, Nottinghamshire
Job Title: Operations Manager - Healthcare PFI/FM Location: North Nottinghamshire Salary: £55,000 + Excellent Benefits Package We are currently recruiting for an experienced Operations Manager to join a well-established healthcare PFI contract across in the North Nottinghamshire area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI, healthcare or complex contract management experience to join a high-performing operational team. The successful candidate will have experience operating within complex FM, healthcare PFI, PPP or SPV environments and will be confident managing contractual performance, stakeholder relationships, subcontractor governance and operational compliance across a multi-site healthcare estate. This role is less focused on day-to-day FM delivery and more centred around contract management, commercial governance, lifecycle oversight, payment mechanisms, compliance and NHS stakeholder engagement. This is a highly visible, customer-facing role where relationship management, commercial awareness, governance and operational performance are essential. Benefits Highlight: £55,000 basic salary 30 days holiday + bank holidays 8% non-contributory pension Private medical insurance Long-term stable contract environment Excellent team culture and leadership support Career development opportunities within a growing organisation Duties of the role include: Supporting the delivery of Project Agreement obligations across multiple PFI sites Managing subcontractor and FM service provider performance Monitoring KPI and SLA performance to ensure contractual obligations are achieved Supporting payment mechanism management and performance regimes Managing lifecycle, compliance and operational risk oversight Building and maintaining strong relationships with stakeholders, clients and service providers Managing variations, change control and contractual processes Supporting governance, reporting and operational performance reviews Overseeing statutory compliance and ensuring contractual standards are maintained Attending operational, client and stakeholder meetings across the contract Supporting continuous improvement initiatives across the sites The ideal candidate will have: Previous experience within a PFI, PPP or complex Facilities Management environment Healthcare FM or NHS Estates experience preferred Strong commercial awareness and understanding of contractual performance Experience managing KPIs, SLAs and supplier performance Excellent stakeholder and relationship management skills Understanding of lifecycle, compliance and governance processes Experience managing subcontractors and operational service delivery Strong organisational, communication and problem-solving skills Full UK driving licence This is a fantastic opportunity to join a long-term contract offering stability, support, and excellent career progression opportunities within a highly collaborative environment. To apply, please send your CV to (url removed)
May 18, 2026
Full time
Job Title: Operations Manager - Healthcare PFI/FM Location: North Nottinghamshire Salary: £55,000 + Excellent Benefits Package We are currently recruiting for an experienced Operations Manager to join a well-established healthcare PFI contract across in the North Nottinghamshire area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI, healthcare or complex contract management experience to join a high-performing operational team. The successful candidate will have experience operating within complex FM, healthcare PFI, PPP or SPV environments and will be confident managing contractual performance, stakeholder relationships, subcontractor governance and operational compliance across a multi-site healthcare estate. This role is less focused on day-to-day FM delivery and more centred around contract management, commercial governance, lifecycle oversight, payment mechanisms, compliance and NHS stakeholder engagement. This is a highly visible, customer-facing role where relationship management, commercial awareness, governance and operational performance are essential. Benefits Highlight: £55,000 basic salary 30 days holiday + bank holidays 8% non-contributory pension Private medical insurance Long-term stable contract environment Excellent team culture and leadership support Career development opportunities within a growing organisation Duties of the role include: Supporting the delivery of Project Agreement obligations across multiple PFI sites Managing subcontractor and FM service provider performance Monitoring KPI and SLA performance to ensure contractual obligations are achieved Supporting payment mechanism management and performance regimes Managing lifecycle, compliance and operational risk oversight Building and maintaining strong relationships with stakeholders, clients and service providers Managing variations, change control and contractual processes Supporting governance, reporting and operational performance reviews Overseeing statutory compliance and ensuring contractual standards are maintained Attending operational, client and stakeholder meetings across the contract Supporting continuous improvement initiatives across the sites The ideal candidate will have: Previous experience within a PFI, PPP or complex Facilities Management environment Healthcare FM or NHS Estates experience preferred Strong commercial awareness and understanding of contractual performance Experience managing KPIs, SLAs and supplier performance Excellent stakeholder and relationship management skills Understanding of lifecycle, compliance and governance processes Experience managing subcontractors and operational service delivery Strong organisational, communication and problem-solving skills Full UK driving licence This is a fantastic opportunity to join a long-term contract offering stability, support, and excellent career progression opportunities within a highly collaborative environment. To apply, please send your CV to (url removed)
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance OR You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Some LOCATION: Belfast TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working We are looking for a Performance Management Specialist to join our Airframe Engineering Business Management team. In this role, you will act as a central hub for engineering intelligence, integrating complex data into strategic insights that drive the performance of our international Airframe teams. HOW YOU WILL CONTRIBUTE TO THE TEAM: Deploy standardized business review formats and governance frameworks across all Airframe processes to drive consistency and operational excellence. Maintain an integrated, high-level view of business performance data for the Head of Engineering, ensuring total transparency and data-driven decision-making. Partner with Workload, Subcontracting, and Resource sub-functions to synchronize data maturity using a single "source of truth" for the Wing Domain. Lead the cascade of critical Engineering KPIs and oversee the Risk & Opportunity process, ensuring rigorous analysis and proactive mitigation strategies. ABOUT YOU: Track record in Business Management within a transnational engineering perimeter. Expertise in complex data consolidation, performance reporting, and strategic KPI management. Commitment to meeting rigorous Time, Cost, and Quality (SQCDP) targets. Influence: Ability to drive decisions across a matrix organization with multiple international stakeholders. Values: Dedicated to fostering an inclusive, trusting, and solution-oriented team culture. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To opt in , just select the option during your application submission and your application will be considered accordingly. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
May 18, 2026
Full time
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance OR You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Some LOCATION: Belfast TYPE: Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working We are looking for a Performance Management Specialist to join our Airframe Engineering Business Management team. In this role, you will act as a central hub for engineering intelligence, integrating complex data into strategic insights that drive the performance of our international Airframe teams. HOW YOU WILL CONTRIBUTE TO THE TEAM: Deploy standardized business review formats and governance frameworks across all Airframe processes to drive consistency and operational excellence. Maintain an integrated, high-level view of business performance data for the Head of Engineering, ensuring total transparency and data-driven decision-making. Partner with Workload, Subcontracting, and Resource sub-functions to synchronize data maturity using a single "source of truth" for the Wing Domain. Lead the cascade of critical Engineering KPIs and oversee the Risk & Opportunity process, ensuring rigorous analysis and proactive mitigation strategies. ABOUT YOU: Track record in Business Management within a transnational engineering perimeter. Expertise in complex data consolidation, performance reporting, and strategic KPI management. Commitment to meeting rigorous Time, Cost, and Quality (SQCDP) targets. Influence: Ability to drive decisions across a matrix organization with multiple international stakeholders. Values: Dedicated to fostering an inclusive, trusting, and solution-oriented team culture. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To opt in , just select the option during your application submission and your application will be considered accordingly. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Commercial Finance Manager Location: West Midlands (Hybrid) £65k-£70k The Opportunity We are supporting a leading international organisation in the search for a Commercial Finance Consultant to join their UK finance team. This is a high-impact role operating at the heart of complex, long-term projects. You will partner closely with operational, commercial, and project leadership teams to drive financial performance, improve forecasting accuracy, and enhance commercial decision-making.This opportunity suits a commercially minded finance professional who thrives in dynamic, project-based environments and enjoys influencing stakeholders at all levels. Key Responsibilities Take ownership of financial accounting for long-term projects and contracts, including: Revenue recognition Margin analysis and tracking Cost-to-complete forecasting Provide robust financial insights to support project performance and strategic decision-making Partner with Project Managers to challenge assumptions and improve forecast accuracy Deliver variance analysis, risk/opportunity assessments, and actionable recommendations Implement and enhance project accounting controls, ensuring strong governance and compliance Drive improvements in financial discipline, cost visibility, and reporting clarity Identify opportunities for cost savings, efficiency gains, and margin optimisation Support the development of best-in-class project accounting processes Produce clear, concise financial reports and presentations for senior leadership Collaborate cross-functionally with operations, procurement, and commercial teams to drive performance improvements Candidate Profile Fully qualified accountant (ACA / ACCA / CIMA or equivalent) Proven experience in project accounting or long-term contract environments (e.g. engineering, manufacturing, logistics, infrastructure) Strong business partnering capability with a track record of influencing non-finance stakeholders Demonstrated ability to challenge assumptions and drive improved financial outcomes Advanced Excel skills; financial modelling experience advantageous Highly analytical with strong problem-solving ability Excellent communication and stakeholder management skills Proactive, detail-oriented, and commercially curious mindset Why Apply? Opportunity to play a key role in a globally recognised business Exposure to complex, high-value projects and senior stakeholders A collaborative, forward-thinking environment with a focus on continuous improvement Strong platform for career progression within a dynamic organisation
May 18, 2026
Full time
Commercial Finance Manager Location: West Midlands (Hybrid) £65k-£70k The Opportunity We are supporting a leading international organisation in the search for a Commercial Finance Consultant to join their UK finance team. This is a high-impact role operating at the heart of complex, long-term projects. You will partner closely with operational, commercial, and project leadership teams to drive financial performance, improve forecasting accuracy, and enhance commercial decision-making.This opportunity suits a commercially minded finance professional who thrives in dynamic, project-based environments and enjoys influencing stakeholders at all levels. Key Responsibilities Take ownership of financial accounting for long-term projects and contracts, including: Revenue recognition Margin analysis and tracking Cost-to-complete forecasting Provide robust financial insights to support project performance and strategic decision-making Partner with Project Managers to challenge assumptions and improve forecast accuracy Deliver variance analysis, risk/opportunity assessments, and actionable recommendations Implement and enhance project accounting controls, ensuring strong governance and compliance Drive improvements in financial discipline, cost visibility, and reporting clarity Identify opportunities for cost savings, efficiency gains, and margin optimisation Support the development of best-in-class project accounting processes Produce clear, concise financial reports and presentations for senior leadership Collaborate cross-functionally with operations, procurement, and commercial teams to drive performance improvements Candidate Profile Fully qualified accountant (ACA / ACCA / CIMA or equivalent) Proven experience in project accounting or long-term contract environments (e.g. engineering, manufacturing, logistics, infrastructure) Strong business partnering capability with a track record of influencing non-finance stakeholders Demonstrated ability to challenge assumptions and drive improved financial outcomes Advanced Excel skills; financial modelling experience advantageous Highly analytical with strong problem-solving ability Excellent communication and stakeholder management skills Proactive, detail-oriented, and commercially curious mindset Why Apply? Opportunity to play a key role in a globally recognised business Exposure to complex, high-value projects and senior stakeholders A collaborative, forward-thinking environment with a focus on continuous improvement Strong platform for career progression within a dynamic organisation
Ex-Military Service Leavers UK Wide At NG Bailey, we're committed to helping service leavers, veterans, reservists and military families build a successful civilian career. We understand the value of the skills you have gained and developed whilst in the Forces and know they can be transferred into our business. We have had many examples of individuals who have been in the Forces and have successfully moved across and built a career with us. If you're transitioning to civilian life or already established and looking for your next challenge, we'd love to hear from you. Why NG Bailey? Work on projects that keep the UK running, whether it's helping to design, build, operate and maintain the environments people rely on every day. From complex facilities and critical environments to major infrastructure and long-term service contracts, your work will have real impact. You'll join a business that values integrity, responsibility, teamwork and doing the job right every time. We invest in people, focus on safety, and encourage professional development at every level. What we're looking for We recruit for a wide range of roles across the UK. Your military training and mindset can translate into successful careers in: Engineering & Technical (Electrical, Mechanical, Controls/BMS, Commissioning, Testing, Maintenance) Facilities Management & Building Services (planned and reactive works, shift/critical environment engineering) Operations, Supervisory & Leadership roles (Team Leader, Supervisor, Site Leads) Projects & Delivery (Project Engineer, Project Manager, Planner/Scheduler, Works Coordinator, PMO support) Health, Safety, Quality & Compliance (safe systems of work, auditing, governance, risk) IT & Connectivity service roles Interested in joining? Register your interest or apply today, upload your CV and one of our dedicated Talent Acquisition colleagues will contact you to explore suitable opportunities and pathways. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 18, 2026
Full time
Ex-Military Service Leavers UK Wide At NG Bailey, we're committed to helping service leavers, veterans, reservists and military families build a successful civilian career. We understand the value of the skills you have gained and developed whilst in the Forces and know they can be transferred into our business. We have had many examples of individuals who have been in the Forces and have successfully moved across and built a career with us. If you're transitioning to civilian life or already established and looking for your next challenge, we'd love to hear from you. Why NG Bailey? Work on projects that keep the UK running, whether it's helping to design, build, operate and maintain the environments people rely on every day. From complex facilities and critical environments to major infrastructure and long-term service contracts, your work will have real impact. You'll join a business that values integrity, responsibility, teamwork and doing the job right every time. We invest in people, focus on safety, and encourage professional development at every level. What we're looking for We recruit for a wide range of roles across the UK. Your military training and mindset can translate into successful careers in: Engineering & Technical (Electrical, Mechanical, Controls/BMS, Commissioning, Testing, Maintenance) Facilities Management & Building Services (planned and reactive works, shift/critical environment engineering) Operations, Supervisory & Leadership roles (Team Leader, Supervisor, Site Leads) Projects & Delivery (Project Engineer, Project Manager, Planner/Scheduler, Works Coordinator, PMO support) Health, Safety, Quality & Compliance (safe systems of work, auditing, governance, risk) IT & Connectivity service roles Interested in joining? Register your interest or apply today, upload your CV and one of our dedicated Talent Acquisition colleagues will contact you to explore suitable opportunities and pathways. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Sustainability Technical Project Manager Location: Crewe, Pyms Lane (4 days onsite per week required) PAYE Rate: 34 per hour Limited Company Rate: 41 per hour Contract Duration: Initial 6-month contract, with programme of work expected to exceed 12 months Working Hours: Core hours 09:00-17:00, with occasional 08:00 starts depending on meeting requirements About the Role Adecco working in Partnership with Bentley Motors is seeking a Sustainability Technical Project Manager to lead and deliver key sustainability initiatives across our Procurement function. This role plays a critical part in reducing supply chain environmental impact, supporting regulatory compliance, and embedding sustainability into sourcing and supplier management processes. Based at their headquarters in Crewe, Pyms Lane, this role requires onsite presence four days per week, working closely with cross-functional teams, suppliers, and Group stakeholders. You will be responsible for translating sustainability strategy into practical delivery, ensuring measurable outcomes across suppliers, governance, reporting, and procurement operations. Key Responsibilities Lead sustainability projects end-to-end within Procurement, ensuring delivery against defined objectives, timelines, and outcomes Drive execution of the Procurement sustainability roadmap, turning strategy into operational action Build and manage detailed project plans, including actions, ownership, timelines, risks, and dependencies Establish and run governance structures, including reporting cycles, escalation routes, and stakeholder updates Support supplier decarbonisation initiatives and development of emissions reduction roadmaps Support integration of sustainability requirements into sourcing and supplier selection processes Contribute to Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) activities with suppliers and internal teams Support supplier compliance tracking, including audits, evidence collection, corrective actions, and risk escalation Support implementation of chain of custody and traceability processes across supply chains Develop practical tools, templates, and guidance to support buyers and suppliers in day-to-day sustainability activities Produce monthly sustainability reporting, tracking KPIs including emissions, energy, waste, and water Skills & Experience Strong operational project management experience with a focus on delivery and outcomes Ability to manage complex, cross-functional workstreams, risks, and dependencies Experience working within structured project management frameworks Strong stakeholder management skills, including senior leadership engagement Ability to influence and drive action without direct authority Strong communication and presentation skills, including Board-level reporting experience Experience supporting procurement processes and supplier engagement activities Ability to provide clear, practical guidance to internal teams and external suppliers Technical Knowledge Understanding of ISO 14001 Environmental Management Systems Knowledge of supply chain sustainability and Scope 3 emissions concepts Familiarity with carbon accounting principles and GHG Protocol-aligned thinking Awareness of sustainability frameworks such as Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) Understanding of supplier sustainability assessment methods (e.g., audits, rating systems) Desirable knowledge of: Corporate Sustainability Due Diligence Directive (CSDDD) German Supply Chain Due Diligence Act (LkSG) EU End-of-Life Vehicles Directive (2000/53/EC) UK ZEV Mandate EU Deforestation Regulation (EUDR) Qualifications Degree in Engineering, Sustainability, Supply Chain, Business, or related field desirable Relevant sustainability, ESG, or procurement certifications desirable Project management qualification (e.g., PRINCE2 or equivalent) advantageous UK driving licence desirable, as occasional travel within the UK may be required About Bentley Motors Bentley Motors is committed to shaping a sustainable future for luxury automotive manufacturing. This role sits within our Procurement function, supporting the delivery of our sustainability strategy and wider environmental ambitions. Working at Bentley means contributing to meaningful change across global supply chains while operating in a high-performance, collaborative environment. Recruitment Information Adecco, working in partnership with Bentley Motors, is an employment consultancy. We bring expertise, energy, and passion to improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and backgrounds. We do this by showcasing talent, skills, and unique experience within an inclusive environment that helps individuals thrive. Candidates are encouraged to demonstrate evidence of the above within their CV to be considered for the role. Please note that if you have not heard from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. For any queries, please contact: (url removed)
May 18, 2026
Contractor
Sustainability Technical Project Manager Location: Crewe, Pyms Lane (4 days onsite per week required) PAYE Rate: 34 per hour Limited Company Rate: 41 per hour Contract Duration: Initial 6-month contract, with programme of work expected to exceed 12 months Working Hours: Core hours 09:00-17:00, with occasional 08:00 starts depending on meeting requirements About the Role Adecco working in Partnership with Bentley Motors is seeking a Sustainability Technical Project Manager to lead and deliver key sustainability initiatives across our Procurement function. This role plays a critical part in reducing supply chain environmental impact, supporting regulatory compliance, and embedding sustainability into sourcing and supplier management processes. Based at their headquarters in Crewe, Pyms Lane, this role requires onsite presence four days per week, working closely with cross-functional teams, suppliers, and Group stakeholders. You will be responsible for translating sustainability strategy into practical delivery, ensuring measurable outcomes across suppliers, governance, reporting, and procurement operations. Key Responsibilities Lead sustainability projects end-to-end within Procurement, ensuring delivery against defined objectives, timelines, and outcomes Drive execution of the Procurement sustainability roadmap, turning strategy into operational action Build and manage detailed project plans, including actions, ownership, timelines, risks, and dependencies Establish and run governance structures, including reporting cycles, escalation routes, and stakeholder updates Support supplier decarbonisation initiatives and development of emissions reduction roadmaps Support integration of sustainability requirements into sourcing and supplier selection processes Contribute to Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) activities with suppliers and internal teams Support supplier compliance tracking, including audits, evidence collection, corrective actions, and risk escalation Support implementation of chain of custody and traceability processes across supply chains Develop practical tools, templates, and guidance to support buyers and suppliers in day-to-day sustainability activities Produce monthly sustainability reporting, tracking KPIs including emissions, energy, waste, and water Skills & Experience Strong operational project management experience with a focus on delivery and outcomes Ability to manage complex, cross-functional workstreams, risks, and dependencies Experience working within structured project management frameworks Strong stakeholder management skills, including senior leadership engagement Ability to influence and drive action without direct authority Strong communication and presentation skills, including Board-level reporting experience Experience supporting procurement processes and supplier engagement activities Ability to provide clear, practical guidance to internal teams and external suppliers Technical Knowledge Understanding of ISO 14001 Environmental Management Systems Knowledge of supply chain sustainability and Scope 3 emissions concepts Familiarity with carbon accounting principles and GHG Protocol-aligned thinking Awareness of sustainability frameworks such as Product Carbon Footprint (PCF) and Life Cycle Assessment (LCA) Understanding of supplier sustainability assessment methods (e.g., audits, rating systems) Desirable knowledge of: Corporate Sustainability Due Diligence Directive (CSDDD) German Supply Chain Due Diligence Act (LkSG) EU End-of-Life Vehicles Directive (2000/53/EC) UK ZEV Mandate EU Deforestation Regulation (EUDR) Qualifications Degree in Engineering, Sustainability, Supply Chain, Business, or related field desirable Relevant sustainability, ESG, or procurement certifications desirable Project management qualification (e.g., PRINCE2 or equivalent) advantageous UK driving licence desirable, as occasional travel within the UK may be required About Bentley Motors Bentley Motors is committed to shaping a sustainable future for luxury automotive manufacturing. This role sits within our Procurement function, supporting the delivery of our sustainability strategy and wider environmental ambitions. Working at Bentley means contributing to meaningful change across global supply chains while operating in a high-performance, collaborative environment. Recruitment Information Adecco, working in partnership with Bentley Motors, is an employment consultancy. We bring expertise, energy, and passion to improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and backgrounds. We do this by showcasing talent, skills, and unique experience within an inclusive environment that helps individuals thrive. Candidates are encouraged to demonstrate evidence of the above within their CV to be considered for the role. Please note that if you have not heard from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. For any queries, please contact: (url removed)
A Group Health & Safety Manager to join a leading logistics business overseeing a large UK wide portfolio. The role covers warehousing (15 sites), transport, and support functions. The role exists to protect the business, its people, and its leadership by ensuring robust, practical compliance with Health & Safety legislation while embedding a strong, visible safety culture across all sites. This role will lead the development, governance, and continuous improvement of Health & Safety strategy across a multi-site operation, ensuring that safety is an integral part of how the business operates day to day. The role will work closely with operational leaders to ensure accountability for safety sits with management at site level, not solely with the H&S function. This is a hybrid role, you will ideally be Midlands based and required to travel to sites across the UK required Key Responsibilities As the Group Head of Health, Safety, and Environment (HSE), you will lead and oversee the development, implementation, and management of safety strategies across a multi-site property portfolio of distribution centres. You will ensure a robust safety culture and compliance with all regulatory requirements, protecting both facilities and personnel. Additionally, you will be responsible for the safety of drivers and operational staff while on the road, promoting best practices in road safety and transportation risk management. This role requires proactive leadership, strategic planning, and hands-on oversight to drive continuous improvement in HSE performance across the organization. Oversee a small team of H&S Manager's Provide regular reporting and updates to board level Develop and maintain the Group Health & Safety strategy aligned to business objectives. Lead the Group's approach to regulatory inspections, investigations, and enforcement actions. Ensure full compliance with; Health & Safety at Work Act, CDM Regulations (where applicable), RIDDOR, COSHH, PUWER and LOLER Establish and maintain a clear, consistent Health & Safety management system across all sites. Support and coach General Managers to take ownership of Health & Safety. Ensure appropriate Health & Safety training is in place for all employees, contractors, and agency staff. Oversee induction, refresher, and role-specific safety training programmes. Oversee risk management relating to, Vehicle movements and yard safety, Manual handling and MHE, Working at height, Contractor and agency worker safety Essential Experience Must have Senior Health & Safety leadership experience within logistics, warehousing, or manufacturing. Experience managing H&S across a large multi-site portfolio Road / Transport safety overseeing a large fleet Able to write and implement new strategy, processes and be influential at all levels from board level to shopfloor. Chartered Member of IOSH (CMIOSH) or working towards - highly desirable NEBOSH Diploma (desirable) / NEBOSH General Certificate (essential) Strong working knowledge of UK Health & Safety legislation Salary / Package £ Car / Car Allowance 25 days holiday Company pension Private health insurance Flexible / Hybrid working Bonus scheme (up to 20%) At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 18, 2026
Full time
A Group Health & Safety Manager to join a leading logistics business overseeing a large UK wide portfolio. The role covers warehousing (15 sites), transport, and support functions. The role exists to protect the business, its people, and its leadership by ensuring robust, practical compliance with Health & Safety legislation while embedding a strong, visible safety culture across all sites. This role will lead the development, governance, and continuous improvement of Health & Safety strategy across a multi-site operation, ensuring that safety is an integral part of how the business operates day to day. The role will work closely with operational leaders to ensure accountability for safety sits with management at site level, not solely with the H&S function. This is a hybrid role, you will ideally be Midlands based and required to travel to sites across the UK required Key Responsibilities As the Group Head of Health, Safety, and Environment (HSE), you will lead and oversee the development, implementation, and management of safety strategies across a multi-site property portfolio of distribution centres. You will ensure a robust safety culture and compliance with all regulatory requirements, protecting both facilities and personnel. Additionally, you will be responsible for the safety of drivers and operational staff while on the road, promoting best practices in road safety and transportation risk management. This role requires proactive leadership, strategic planning, and hands-on oversight to drive continuous improvement in HSE performance across the organization. Oversee a small team of H&S Manager's Provide regular reporting and updates to board level Develop and maintain the Group Health & Safety strategy aligned to business objectives. Lead the Group's approach to regulatory inspections, investigations, and enforcement actions. Ensure full compliance with; Health & Safety at Work Act, CDM Regulations (where applicable), RIDDOR, COSHH, PUWER and LOLER Establish and maintain a clear, consistent Health & Safety management system across all sites. Support and coach General Managers to take ownership of Health & Safety. Ensure appropriate Health & Safety training is in place for all employees, contractors, and agency staff. Oversee induction, refresher, and role-specific safety training programmes. Oversee risk management relating to, Vehicle movements and yard safety, Manual handling and MHE, Working at height, Contractor and agency worker safety Essential Experience Must have Senior Health & Safety leadership experience within logistics, warehousing, or manufacturing. Experience managing H&S across a large multi-site portfolio Road / Transport safety overseeing a large fleet Able to write and implement new strategy, processes and be influential at all levels from board level to shopfloor. Chartered Member of IOSH (CMIOSH) or working towards - highly desirable NEBOSH Diploma (desirable) / NEBOSH General Certificate (essential) Strong working knowledge of UK Health & Safety legislation Salary / Package £ Car / Car Allowance 25 days holiday Company pension Private health insurance Flexible / Hybrid working Bonus scheme (up to 20%) At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Are you looking for a part time contract within the finance industry? Are you ACCA qualified and have advanced knowledge of corporation tax? DS Smith are seeking an experienced Interim Corporate Tax Manager to take ownership of the preparation of corporation tax returns and support the UK corporate tax compliance cycle. This is a standalone role suited to a self sufficient tax professional who can quickly embed themselves into the team and deliver high quality work with limited supervision. Job role: Corporate Tax Manager Location: Paddington Square Shifts: 3 days per week Salary: Inside IR35, 90K- 100K Duration: 4-6 months FTC The role will involve engaging and working with a broad range of business stakeholders including external authorities (regulatory, audit, tax), our advisors, regional finance teams the Group Finance team, other corporate functions (Legal, HR, operations) and shared services. It will also provide the right candidate with an excellent opportunity to review and evolve the existing compliance and reporting processes and functions and be part of and shape the journey as DS Smith relists and returns to being an independent listed group. Responsibilities: Finalisation of UK corporation tax returns for the year ended 30 April 2025 and preparation of the returns eight-month period to 31 December 2025 including capital allowances, group relief, and any adjustments required under UK tax legislation and Prepare and maintain supporting workpapers, schedules, and documentation for internal review and HMRC audit readiness. Preparation of tax numbers and disclosures in the statutory accounts of 20 UK companies for eight-month period to 31 December 2025. Managing cross-border withholding taxes compliance, where the UK is a counterparty, including tax residency certificates and clearances, CT61 reporting. Assist with the development and ongoing oversight of the Tax Control Framework including assisting with internal controls, governance processes and tax risk management policies Keep up to date with changes in UK corporate tax legislation and apply them appropriately and liaise with external advisors where necessary to support more complex technical matters. Roll-forward of UK QIP calculations. Requirements: CTA / ACA / ACCA) qualified with a minimum of 5 years post qualification experience. Strong UK corporate tax experience, ideally gained in both practice and an inhouse environment. Proven ability to prepare corporation tax returns independently and manage compliance cycles without close supervision. Strong understanding of UK tax legislation, tax accounting, and HMRC processes. Benefits: Advice and editing on your current CV Paid holiday Chance to receive 300 for referring a friend Opportunity for progression into permanent roles Competitive rates of pay Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including but not limited to: Right to work check, DBS check and reference check.
May 18, 2026
Seasonal
Are you looking for a part time contract within the finance industry? Are you ACCA qualified and have advanced knowledge of corporation tax? DS Smith are seeking an experienced Interim Corporate Tax Manager to take ownership of the preparation of corporation tax returns and support the UK corporate tax compliance cycle. This is a standalone role suited to a self sufficient tax professional who can quickly embed themselves into the team and deliver high quality work with limited supervision. Job role: Corporate Tax Manager Location: Paddington Square Shifts: 3 days per week Salary: Inside IR35, 90K- 100K Duration: 4-6 months FTC The role will involve engaging and working with a broad range of business stakeholders including external authorities (regulatory, audit, tax), our advisors, regional finance teams the Group Finance team, other corporate functions (Legal, HR, operations) and shared services. It will also provide the right candidate with an excellent opportunity to review and evolve the existing compliance and reporting processes and functions and be part of and shape the journey as DS Smith relists and returns to being an independent listed group. Responsibilities: Finalisation of UK corporation tax returns for the year ended 30 April 2025 and preparation of the returns eight-month period to 31 December 2025 including capital allowances, group relief, and any adjustments required under UK tax legislation and Prepare and maintain supporting workpapers, schedules, and documentation for internal review and HMRC audit readiness. Preparation of tax numbers and disclosures in the statutory accounts of 20 UK companies for eight-month period to 31 December 2025. Managing cross-border withholding taxes compliance, where the UK is a counterparty, including tax residency certificates and clearances, CT61 reporting. Assist with the development and ongoing oversight of the Tax Control Framework including assisting with internal controls, governance processes and tax risk management policies Keep up to date with changes in UK corporate tax legislation and apply them appropriately and liaise with external advisors where necessary to support more complex technical matters. Roll-forward of UK QIP calculations. Requirements: CTA / ACA / ACCA) qualified with a minimum of 5 years post qualification experience. Strong UK corporate tax experience, ideally gained in both practice and an inhouse environment. Proven ability to prepare corporation tax returns independently and manage compliance cycles without close supervision. Strong understanding of UK tax legislation, tax accounting, and HMRC processes. Benefits: Advice and editing on your current CV Paid holiday Chance to receive 300 for referring a friend Opportunity for progression into permanent roles Competitive rates of pay Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including but not limited to: Right to work check, DBS check and reference check.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 18, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Exciting Opportunity Alert! Join Rendall & Rittner as an Estate Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Estate Manager. This is an incredible career opportunity with a fantastic package. Position: Estate Manager Location: Paddington Gardens, London, W2 1AW Working Hours: Monday to Friday Salary: £60,000 - £65,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at Paddington Gardens, a modern residential development comprising four high rise residential buildings and delivering approximately 355 private apartments. The estate also includes a school, nearby hotel, retail units, secure underground parking and private landscaped gardens. Benefits from excellent transport links, located within a short walking distance of Paddington Station. Key Responsibilities and Requirements: As an Estate Manager at Rendall & Rittner: Act as a highly experienced Estate Manager responsible for the operational management of complex mixed-use developments, including High-Rise Residential Buildings (HRBs), ensuring effective estate performance, safety, and service delivery. Demonstrate a proven track record of managing large-scale, multi-faceted estates, adopting a hands-on leadership approach to guide, develop, and motivate multidisciplinary teams to achieve operational excellence. Provide technical Facilities Management, including a strong understanding of hard services and Mechanical & Electrical (M&E) systems, ensuring engineering teams deliver high performance in line with Service Level Agreements (SLAs), KPIs, and statutory compliance requirements. Oversee the Planned Preventative Maintenance (PPM) programme, ensuring effective scheduling, monitoring, and completion of maintenance tasks while coordinating reactive maintenance works to minimise disruption and maintain operational continuity. Manage contractor compliance and site safety processes, including review and approval of Risk Assessments and Method Statements (RAMS), implementation of Permit-to-Work systems, and ensuring adherence to safe systems of work. Lead and coordinate major works projects, particularly those involving M&E infrastructure upgrades, fire safety remediation, and building safety improvements, ensuring projects are delivered to specification, within programme, and aligned with regulatory requirements. Provide robust contractor management and performance monitoring, ensuring works are delivered to agreed quality standards, budgets, and timelines through effective contract governance and performance management frameworks. Deliver a customer-focused estate management service, building and maintaining strong relationships with residents, clients, and other stakeholders while ensuring high levels of satisfaction and service delivery. Maintain strong communication and stakeholder engagement, demonstrating sound knowledge of leasehold legislation and residential management practices, and responding effectively to queries, complaints, and operational issues in a timely and professional manner. Provide people management and strategic workforce oversight, including staff supervision, performance management, recruitment planning, training and development, onboarding processes, and the implementation of operational procedures, staff manuals, and Standard Operating Procedures (SOPs). Conduct regular estate inspections and compliance audits, ensuring full adherence to statutory obligations, health & safety legislation, and building safety requirements, while maintaining accurate operational records and reporting. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
May 18, 2026
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as an Estate Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Estate Manager. This is an incredible career opportunity with a fantastic package. Position: Estate Manager Location: Paddington Gardens, London, W2 1AW Working Hours: Monday to Friday Salary: £60,000 - £65,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at Paddington Gardens, a modern residential development comprising four high rise residential buildings and delivering approximately 355 private apartments. The estate also includes a school, nearby hotel, retail units, secure underground parking and private landscaped gardens. Benefits from excellent transport links, located within a short walking distance of Paddington Station. Key Responsibilities and Requirements: As an Estate Manager at Rendall & Rittner: Act as a highly experienced Estate Manager responsible for the operational management of complex mixed-use developments, including High-Rise Residential Buildings (HRBs), ensuring effective estate performance, safety, and service delivery. Demonstrate a proven track record of managing large-scale, multi-faceted estates, adopting a hands-on leadership approach to guide, develop, and motivate multidisciplinary teams to achieve operational excellence. Provide technical Facilities Management, including a strong understanding of hard services and Mechanical & Electrical (M&E) systems, ensuring engineering teams deliver high performance in line with Service Level Agreements (SLAs), KPIs, and statutory compliance requirements. Oversee the Planned Preventative Maintenance (PPM) programme, ensuring effective scheduling, monitoring, and completion of maintenance tasks while coordinating reactive maintenance works to minimise disruption and maintain operational continuity. Manage contractor compliance and site safety processes, including review and approval of Risk Assessments and Method Statements (RAMS), implementation of Permit-to-Work systems, and ensuring adherence to safe systems of work. Lead and coordinate major works projects, particularly those involving M&E infrastructure upgrades, fire safety remediation, and building safety improvements, ensuring projects are delivered to specification, within programme, and aligned with regulatory requirements. Provide robust contractor management and performance monitoring, ensuring works are delivered to agreed quality standards, budgets, and timelines through effective contract governance and performance management frameworks. Deliver a customer-focused estate management service, building and maintaining strong relationships with residents, clients, and other stakeholders while ensuring high levels of satisfaction and service delivery. Maintain strong communication and stakeholder engagement, demonstrating sound knowledge of leasehold legislation and residential management practices, and responding effectively to queries, complaints, and operational issues in a timely and professional manner. Provide people management and strategic workforce oversight, including staff supervision, performance management, recruitment planning, training and development, onboarding processes, and the implementation of operational procedures, staff manuals, and Standard Operating Procedures (SOPs). Conduct regular estate inspections and compliance audits, ensuring full adherence to statutory obligations, health & safety legislation, and building safety requirements, while maintaining accurate operational records and reporting. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Senior Internal Auditor If you are looking for a move to Senior Internal auditor level and are looking to work with a fast growing Insurance business, this is a fantastic opportunity to join this internal audit department in a welcoming and collaborative environment. You will: Support the Audit Manager / Head of Group Internal Audit in meeting the objectives and purpose of the Internal Audit function, as set out in the Internal Audit Charter. Responsibilities: (not limited to) Plan, carry out and conclude internal audits (financial, operational and compliance) in accordance with the annual Internal Audit procedures. Completes and documents assigned work in line with expected standards (and takes responsibility for addressing review feedback). Contribute to the development of appropriate management recommendations (based on internal audit work performed). Assist with the quarterly risk assessment review process and monthly ExCo reporting (as required). Assist in drafting Internal Audit reports suitable for sharing with senior management and the Audit Committees Knowledge required: Knowledge of internal auditing procedures, the requirements of the IIA's Standards for the Professional Practice of Internal Auditing, and the IA Financial Services Code. Clear understanding and application of the principles of good corporate governance, business and operational risk and control processes/procedures. A good working knowledge of general insurance and the Lloyd's market (insurance run-off also desirable) Awareness of current and emerging risks on core areas of typical/potential IA focus. For example: conduct risk (Consumer Duty); information security and data protection. Experience of using innovative audit tools and techniques such as data analytics. Knowledge and experience of working in a Sarbanes Oxley environment (desirable). Desirable experience required: Newly qualified as an accounting or internal audit professional (e. g. ACA, ACCA, CIA). 5+ years' experience working as an Internal Auditor in the insurance sector or financial services (experience in general insurance and/or the Lloyd's market is preferable). Experience in supervisory role (providing hands-on coaching and review to deliver high quality and efficient audit work). Hybrid working policy available
May 18, 2026
Full time
Senior Internal Auditor If you are looking for a move to Senior Internal auditor level and are looking to work with a fast growing Insurance business, this is a fantastic opportunity to join this internal audit department in a welcoming and collaborative environment. You will: Support the Audit Manager / Head of Group Internal Audit in meeting the objectives and purpose of the Internal Audit function, as set out in the Internal Audit Charter. Responsibilities: (not limited to) Plan, carry out and conclude internal audits (financial, operational and compliance) in accordance with the annual Internal Audit procedures. Completes and documents assigned work in line with expected standards (and takes responsibility for addressing review feedback). Contribute to the development of appropriate management recommendations (based on internal audit work performed). Assist with the quarterly risk assessment review process and monthly ExCo reporting (as required). Assist in drafting Internal Audit reports suitable for sharing with senior management and the Audit Committees Knowledge required: Knowledge of internal auditing procedures, the requirements of the IIA's Standards for the Professional Practice of Internal Auditing, and the IA Financial Services Code. Clear understanding and application of the principles of good corporate governance, business and operational risk and control processes/procedures. A good working knowledge of general insurance and the Lloyd's market (insurance run-off also desirable) Awareness of current and emerging risks on core areas of typical/potential IA focus. For example: conduct risk (Consumer Duty); information security and data protection. Experience of using innovative audit tools and techniques such as data analytics. Knowledge and experience of working in a Sarbanes Oxley environment (desirable). Desirable experience required: Newly qualified as an accounting or internal audit professional (e. g. ACA, ACCA, CIA). 5+ years' experience working as an Internal Auditor in the insurance sector or financial services (experience in general insurance and/or the Lloyd's market is preferable). Experience in supervisory role (providing hands-on coaching and review to deliver high quality and efficient audit work). Hybrid working policy available
Looking for a role where you can genuinely influence decision-making, shape financial strategy, and lead a team that's trusted by senior leaders? As a Finance Business Partner, you'll be the go-to expert for financial insight, business modelling, and strategic support- helping to drive real change and make a tangible impact. This is your chance to work closely with senior stakeholders, provide challenge and assurance, and ensure financial management is more than just numbers on a spreadsheet. If you want to be at the heart of financial performance, supporting change initiatives and leading a high-performing team, this is the opportunity to step up and make your mark. Reporting to the Senior Finance Business Partner, you will be responsible for: Acting as a key member of the leadership team for a defined business area, representing finance and building strong relationships with stakeholders Providing strategic and financial decision support to budget holders, including business modelling, risk analysis, and management information Supporting the development and delivery of medium-term financial plans and financial governance Leading, motivating, and developing a team of Financial Analysts to deliver high-quality support Driving strong financial control, advocating financial priorities, and ensuring effective resource planning Preparing and analysing management information, business cases, and departmental performance Supporting challenging budget reduction programmes and capacity-building initiatives Ensuring compliance with financial policies, HR practices, and continuous improvement standards What you will need: Full professional accountancy qualification (e.g. ACA, ACCA, CIMA, CIPFA) Previous experience in a similar role such as Finance Business Partner, Commercial Finance Manager, Senior Management Accountant, or Financial Controller Proven track record of team management, including performance review and recruitment Experience of providing financial advice and support to senior managers, with the confidence to challenge and influence decision-making Strong understanding of budget setting, monitoring, and financial policy within a local authority or comparable environment Excellent IT literacy, including MS Office and digital platforms Ability to build trust, drive improvement, and communicate complex financial information clearly What you will get: The chance to lead and develop a respected finance team, making a real difference to business outcomes Exposure to senior leadership and the opportunity to shape financial strategy A supportive environment that values innovation, improvement, and professional growth If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
May 18, 2026
Seasonal
Looking for a role where you can genuinely influence decision-making, shape financial strategy, and lead a team that's trusted by senior leaders? As a Finance Business Partner, you'll be the go-to expert for financial insight, business modelling, and strategic support- helping to drive real change and make a tangible impact. This is your chance to work closely with senior stakeholders, provide challenge and assurance, and ensure financial management is more than just numbers on a spreadsheet. If you want to be at the heart of financial performance, supporting change initiatives and leading a high-performing team, this is the opportunity to step up and make your mark. Reporting to the Senior Finance Business Partner, you will be responsible for: Acting as a key member of the leadership team for a defined business area, representing finance and building strong relationships with stakeholders Providing strategic and financial decision support to budget holders, including business modelling, risk analysis, and management information Supporting the development and delivery of medium-term financial plans and financial governance Leading, motivating, and developing a team of Financial Analysts to deliver high-quality support Driving strong financial control, advocating financial priorities, and ensuring effective resource planning Preparing and analysing management information, business cases, and departmental performance Supporting challenging budget reduction programmes and capacity-building initiatives Ensuring compliance with financial policies, HR practices, and continuous improvement standards What you will need: Full professional accountancy qualification (e.g. ACA, ACCA, CIMA, CIPFA) Previous experience in a similar role such as Finance Business Partner, Commercial Finance Manager, Senior Management Accountant, or Financial Controller Proven track record of team management, including performance review and recruitment Experience of providing financial advice and support to senior managers, with the confidence to challenge and influence decision-making Strong understanding of budget setting, monitoring, and financial policy within a local authority or comparable environment Excellent IT literacy, including MS Office and digital platforms Ability to build trust, drive improvement, and communicate complex financial information clearly What you will get: The chance to lead and develop a respected finance team, making a real difference to business outcomes Exposure to senior leadership and the opportunity to shape financial strategy A supportive environment that values innovation, improvement, and professional growth If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
Your new company You'll be joining a fast-growing, market-leading business operating within the insurance and automotive sectors. The organisation combines operational expertise with cutting-edge software to streamline complex processes and deliver strong commercial outcomes, with a clear focus on managing risk and protecting its intellectual property. Your new role As Legal Manager, you will play a key role in supporting the business by drafting, reviewing and negotiating a broad range of service and supply agreements with major commercial clients.Working closely with internal stakeholders, you will ensure contracts are commercially robust, aligned with risk appetite, and clearly reflect the services being delivered.You will: Draft, review and negotiate commercial contracts, ensuring risk is appropriately managed Provide clear, pragmatic legal guidance to internal stakeholders Support and lead contract negotiations with clients Work collaboratively with subject matter experts to refine contractual terms and service descriptions Contribute to business projects Support governance, policy development and compliance initiatives Assist with managing external advisors and improving internal processes This is a varied and commercially focused position with exposure to complex negotiations, cross-functional collaboration and strategic projects. What you'll need to succeed You will be either a qualified solicitor or qualified by experience, with a strong background in commercial contracting.You should demonstrate: Proven experience drafting and negotiating complex service agreements Strong commercial awareness and the ability to balance legal risk with business objectives Confidence working with stakeholders across the business Excellent written and verbal communication skills Strong organisational and project management ability A proactive and solutions-focused approach Experience within insurance, financial services or regulated environments would be advantageous. What you'll get in return A broad, commercially focused legal role with high visibility Exposure to major client relationships and key business projects A collaborative and forward-thinking environment Opportunities for development and progression Home-based flexible working, with occasional travel to Midlands-based office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company You'll be joining a fast-growing, market-leading business operating within the insurance and automotive sectors. The organisation combines operational expertise with cutting-edge software to streamline complex processes and deliver strong commercial outcomes, with a clear focus on managing risk and protecting its intellectual property. Your new role As Legal Manager, you will play a key role in supporting the business by drafting, reviewing and negotiating a broad range of service and supply agreements with major commercial clients.Working closely with internal stakeholders, you will ensure contracts are commercially robust, aligned with risk appetite, and clearly reflect the services being delivered.You will: Draft, review and negotiate commercial contracts, ensuring risk is appropriately managed Provide clear, pragmatic legal guidance to internal stakeholders Support and lead contract negotiations with clients Work collaboratively with subject matter experts to refine contractual terms and service descriptions Contribute to business projects Support governance, policy development and compliance initiatives Assist with managing external advisors and improving internal processes This is a varied and commercially focused position with exposure to complex negotiations, cross-functional collaboration and strategic projects. What you'll need to succeed You will be either a qualified solicitor or qualified by experience, with a strong background in commercial contracting.You should demonstrate: Proven experience drafting and negotiating complex service agreements Strong commercial awareness and the ability to balance legal risk with business objectives Confidence working with stakeholders across the business Excellent written and verbal communication skills Strong organisational and project management ability A proactive and solutions-focused approach Experience within insurance, financial services or regulated environments would be advantageous. What you'll get in return A broad, commercially focused legal role with high visibility Exposure to major client relationships and key business projects A collaborative and forward-thinking environment Opportunities for development and progression Home-based flexible working, with occasional travel to Midlands-based office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 18, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 18, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 18, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
