The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do: Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements , TTJ Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
Feb 05, 2026
Full time
The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do: Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements , TTJ Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
Deputy Chief Nuclear Inspector Office for Nuclear Regulation Location: Bootle, London, or Cheltenham, with hybrid working arrangements in place Salary: £Competitive + excellent benefits Our mission is to protect society by securing safe nuclear operations. Office for Nuclear Regulation (ONR) is the UK's independent regulator for nuclear safety, security, safeguards, and conventional health and safety across 36 licensed nuclear sites. It ensures that the nuclear industry effectively controls hazards, maintains high standards, and continuously improves. ONR's work spans operating reactors, fuel cycle facilities, waste management, decommissioning, and new nuclear construction. It also regulates the transport of nuclear materials and oversees compliance with international safeguards. Transparency, accountability, and public confidence are central to ONR's regulatory approach. The Deputy Chief Nuclear Inspector (DCNI) is a senior executive role reporting directly to the Chief Executive/Chief Nuclear Inspector and deputising for him when required. The DCNI collaborates with the Director of Strategy and Corporate Affairs to engage with senior stakeholders domestically and internationally, supporting ONR's strategic goals. They contribute to strategy development, change management, and performance reporting, including the Annual Report and Accounts, the Chief Nuclear Inspector's report and Review of Regulation reports. Key responsibilities will include: Leading ONR's Regulatory Directorates, setting strategic regulatory objectives and ensuring effective delivery and enforcement Oversight of ONR's regulatory approach, particularly in response to changes in the nuclear landscape. Undertaking resource planning, governance, risk management, and assurance across regulatory divisions Act as line manager to the Directors of Regulation. We are looking for an exceptional individual who has gained substantial experience in the UK nuclear, related or regulatory industries, strategic leadership, change management, and stakeholder engagement. Strong communication, integrity, and decision-making abilities are critical, as is a commitment to ONR's values: supportive, open-minded, fair, and accountable. To apply Please do not apply directly to the Office for Nuclear Regulation but instead, through our retained recruitment partner, Hays Executive. The Office for Nuclear Regulation welcomes applications for this opportunity from experienced professionals from the nuclear, related or regulatory industries. Your background is not important to us. You will have the requisite demonstrable experience, skills and resilience, as well as the relationship building and inspirational leadership capabilities to undertake this challenging strategic regulatory leadership role in the nuclear arena and deliver it successfully. It's a very exciting time for the Office for Nuclear Regulation. If you would like to make a valuable contribution to the future of the organisation, we would like to hear from you. To confidentially discuss the role in further detail or request a copy of the Candidate Brief, please contact Laurence Wolahan or Hisham Khan at Hays Executive on M or T respectively. Campaign dates Closing date: 8th February 2026 First round of interviews: W/C 16th February 2026 Shortlist assessment: W/C 23rd February 2026 ONR interviews: W/C 2nd March 2026 The above dates are subject to change.
Feb 05, 2026
Full time
Deputy Chief Nuclear Inspector Office for Nuclear Regulation Location: Bootle, London, or Cheltenham, with hybrid working arrangements in place Salary: £Competitive + excellent benefits Our mission is to protect society by securing safe nuclear operations. Office for Nuclear Regulation (ONR) is the UK's independent regulator for nuclear safety, security, safeguards, and conventional health and safety across 36 licensed nuclear sites. It ensures that the nuclear industry effectively controls hazards, maintains high standards, and continuously improves. ONR's work spans operating reactors, fuel cycle facilities, waste management, decommissioning, and new nuclear construction. It also regulates the transport of nuclear materials and oversees compliance with international safeguards. Transparency, accountability, and public confidence are central to ONR's regulatory approach. The Deputy Chief Nuclear Inspector (DCNI) is a senior executive role reporting directly to the Chief Executive/Chief Nuclear Inspector and deputising for him when required. The DCNI collaborates with the Director of Strategy and Corporate Affairs to engage with senior stakeholders domestically and internationally, supporting ONR's strategic goals. They contribute to strategy development, change management, and performance reporting, including the Annual Report and Accounts, the Chief Nuclear Inspector's report and Review of Regulation reports. Key responsibilities will include: Leading ONR's Regulatory Directorates, setting strategic regulatory objectives and ensuring effective delivery and enforcement Oversight of ONR's regulatory approach, particularly in response to changes in the nuclear landscape. Undertaking resource planning, governance, risk management, and assurance across regulatory divisions Act as line manager to the Directors of Regulation. We are looking for an exceptional individual who has gained substantial experience in the UK nuclear, related or regulatory industries, strategic leadership, change management, and stakeholder engagement. Strong communication, integrity, and decision-making abilities are critical, as is a commitment to ONR's values: supportive, open-minded, fair, and accountable. To apply Please do not apply directly to the Office for Nuclear Regulation but instead, through our retained recruitment partner, Hays Executive. The Office for Nuclear Regulation welcomes applications for this opportunity from experienced professionals from the nuclear, related or regulatory industries. Your background is not important to us. You will have the requisite demonstrable experience, skills and resilience, as well as the relationship building and inspirational leadership capabilities to undertake this challenging strategic regulatory leadership role in the nuclear arena and deliver it successfully. It's a very exciting time for the Office for Nuclear Regulation. If you would like to make a valuable contribution to the future of the organisation, we would like to hear from you. To confidentially discuss the role in further detail or request a copy of the Candidate Brief, please contact Laurence Wolahan or Hisham Khan at Hays Executive on M or T respectively. Campaign dates Closing date: 8th February 2026 First round of interviews: W/C 16th February 2026 Shortlist assessment: W/C 23rd February 2026 ONR interviews: W/C 2nd March 2026 The above dates are subject to change.
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 05, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 05, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
Feb 05, 2026
Full time
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
Governance Manager About Ally Pally As a charity we are committed to safeguarding our heritage while continually evolving our offer to meet the needs of today's audiences and communities. We are at a pivotal moment in our journey with our 10-year vision A Sustainable Home for All That We Do sets out an ambitious future; enabling everyone to experience inspirational culture, world-class entertainment, unique heritage and restorative green space About The Role The Governance Manager is a trusted advisor to the Board of Trustees and the Executive Leadership Team on all governance matters. The post holder will manage the day-to-day administration of governance functions. Responsibilities Board and Executive Team administrative support Ensure full compliance with statutory and regulatory requirements Lead the design of the governance framework, policies and procedures Coordinate Trustee recruitment, appointment and inductions Coordinate risk management systems and reporting frameworks Oversee compliance with UK GDPR and Data Protection Legislation Maintain all statutory records, registers and governance documentation Collate and track organisational performance against KPIs Essential Certified member of Institute of Chartered Secretaries and Administrator or equivalent Excellent knowledge of Charity Law, Company Law and the Charity Governance Code Demonstrable experience of working in support of Board and Committee procedures with non-executive Directors and Trustees Experience in compliance, risk management and audit processes A track record of building and maintaining excellent internal and external relationships to deliver shared goals Knowledge of data protection law and practice Strong attention to detail and accuracy Proactive and solutions focused This is not an exhaustive list. Please see the JOB PACK for further details The deadline for applications is 5pm Tuesday 17 February
Feb 04, 2026
Full time
Governance Manager About Ally Pally As a charity we are committed to safeguarding our heritage while continually evolving our offer to meet the needs of today's audiences and communities. We are at a pivotal moment in our journey with our 10-year vision A Sustainable Home for All That We Do sets out an ambitious future; enabling everyone to experience inspirational culture, world-class entertainment, unique heritage and restorative green space About The Role The Governance Manager is a trusted advisor to the Board of Trustees and the Executive Leadership Team on all governance matters. The post holder will manage the day-to-day administration of governance functions. Responsibilities Board and Executive Team administrative support Ensure full compliance with statutory and regulatory requirements Lead the design of the governance framework, policies and procedures Coordinate Trustee recruitment, appointment and inductions Coordinate risk management systems and reporting frameworks Oversee compliance with UK GDPR and Data Protection Legislation Maintain all statutory records, registers and governance documentation Collate and track organisational performance against KPIs Essential Certified member of Institute of Chartered Secretaries and Administrator or equivalent Excellent knowledge of Charity Law, Company Law and the Charity Governance Code Demonstrable experience of working in support of Board and Committee procedures with non-executive Directors and Trustees Experience in compliance, risk management and audit processes A track record of building and maintaining excellent internal and external relationships to deliver shared goals Knowledge of data protection law and practice Strong attention to detail and accuracy Proactive and solutions focused This is not an exhaustive list. Please see the JOB PACK for further details The deadline for applications is 5pm Tuesday 17 February
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 04, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Are you a forward thinking HR systems expert with a passion for governance, continuous improvement, and driving meaningful change? We're looking for a confident and proactive Senior HR Systems Manager to take ownership of our HR technology landscape, ensuring it is efficient, compliant, and future ready. In this pivotal role, you'll bring proven expertise in Zellis, alongside a strong track record of system optimisation and governance leadership. You'll thrive on asking the right questions, constructively challenging existing processes, and pushing for smarter, more innovative ways of working. With a natural curiosity and problem solving mindset, you'll investigate issues in depth, identify root causes, and deliver effective, long term solutions. If you're someone who combines technical expertise with the confidence to influence, push back when needed, and shape the direction of our HR systems roadmap, we'd love to hear from you! We work in a hybrid way, with a requirement to travel into our Walsall office 2-3 times a week to work with the team. Reporting into the Head of HR Shared Services, you will be responsible for the PeopleSystem roadmap within HML. This includes the development and configuration of the HR system, continually reviewing and developing the HR systems and infrastructure, policy controls and processes to ensure that efficiencies and opportunities are identified, delivered and data integrity is maintained. The role will also be the control owner for all SOX requirements related to the HRIS. PRINCIPAL ACCOUNTABILITIES Managing day-to-day HRIS operations, including security, configuration, upgrades, and troubleshooting Accountable for identifying and implementing system enhancements and configuration ensuring service delivery to the business is efficient, consistent and of high quality. Accountable for the implementation of regular system releases from a business perspective and work with the Technology team release management process. To complete impact assessments on all release notes and ensuring minimal disruption to the business and maximum effectiveness of the system Lead on key People process re-engineering work to maximise use of the relevant HR systems, API across other internal systems and automation to minimise manual administration processes Manage the relationship with internal and external auditors to ensure controls are fit for purpose Be accountable for maintaining confidentiality of data contained in the system and its security Own the SOX controls and execution and timely delivery of associated evidence, accountable for ensuring that all policies and processes and standards applicable to your area are documented, understood and adhered to. Ensure all HR systems users are fully trained and maintain robust data whilst complying with SOPs and SOX requirements, and that these roles align to agreed responsibilities for the user group. Be accountable for the overall system design and feasibility of the system ensuring it is fit for purpose and in line with business needs. Actively build and maintain relationships with appropriate stakeholders to enhance and support the system functionality Ensuring the completeness and accuracy of employee data contained within the HR systems via audits, liaison with business areas and other appropriate mechanisms Participate in external User Groups to ensure that HomeServe has access to external knowledge and best practice. Own the relationships with Technology and Change Lead, manage and develop a team of specialists, ensuring limited key person dependency on all HR related systems and reporting. About You To be successful in this role you will need to have the following knowledge, skills and attributes: Relevant degree of demonstrable in-depth knowledge of HR systems and system configuration Experience of Zellis or equivalent HR system Able to take a strategic view of the HR systems and to define a roadmap for future development Strong project management skills with proven implementation experience Able to identify business requirements and translate this to actions that ensure the HR systems meets business need Experience of working with SOX controls and compliance with audit requirements Analytical and experience of process re-engineering Solid understanding of best practice data protection procedures High levels of accuracy and attention to detail Have a positive attitude and demonstrate innovation to drive efficiency Proven generalist knowledge of HR and Payroll, T&C, Risk and Governance Knowledge of relevant legislation e.g. Data Protection Act Previous experience of working in a similar role Previous experience of working in an organisation where a new HR system has been implemented Working knowledge of 'Resource Link' HR/Payroll System Experience of working in a regulated environment
Feb 04, 2026
Full time
Are you a forward thinking HR systems expert with a passion for governance, continuous improvement, and driving meaningful change? We're looking for a confident and proactive Senior HR Systems Manager to take ownership of our HR technology landscape, ensuring it is efficient, compliant, and future ready. In this pivotal role, you'll bring proven expertise in Zellis, alongside a strong track record of system optimisation and governance leadership. You'll thrive on asking the right questions, constructively challenging existing processes, and pushing for smarter, more innovative ways of working. With a natural curiosity and problem solving mindset, you'll investigate issues in depth, identify root causes, and deliver effective, long term solutions. If you're someone who combines technical expertise with the confidence to influence, push back when needed, and shape the direction of our HR systems roadmap, we'd love to hear from you! We work in a hybrid way, with a requirement to travel into our Walsall office 2-3 times a week to work with the team. Reporting into the Head of HR Shared Services, you will be responsible for the PeopleSystem roadmap within HML. This includes the development and configuration of the HR system, continually reviewing and developing the HR systems and infrastructure, policy controls and processes to ensure that efficiencies and opportunities are identified, delivered and data integrity is maintained. The role will also be the control owner for all SOX requirements related to the HRIS. PRINCIPAL ACCOUNTABILITIES Managing day-to-day HRIS operations, including security, configuration, upgrades, and troubleshooting Accountable for identifying and implementing system enhancements and configuration ensuring service delivery to the business is efficient, consistent and of high quality. Accountable for the implementation of regular system releases from a business perspective and work with the Technology team release management process. To complete impact assessments on all release notes and ensuring minimal disruption to the business and maximum effectiveness of the system Lead on key People process re-engineering work to maximise use of the relevant HR systems, API across other internal systems and automation to minimise manual administration processes Manage the relationship with internal and external auditors to ensure controls are fit for purpose Be accountable for maintaining confidentiality of data contained in the system and its security Own the SOX controls and execution and timely delivery of associated evidence, accountable for ensuring that all policies and processes and standards applicable to your area are documented, understood and adhered to. Ensure all HR systems users are fully trained and maintain robust data whilst complying with SOPs and SOX requirements, and that these roles align to agreed responsibilities for the user group. Be accountable for the overall system design and feasibility of the system ensuring it is fit for purpose and in line with business needs. Actively build and maintain relationships with appropriate stakeholders to enhance and support the system functionality Ensuring the completeness and accuracy of employee data contained within the HR systems via audits, liaison with business areas and other appropriate mechanisms Participate in external User Groups to ensure that HomeServe has access to external knowledge and best practice. Own the relationships with Technology and Change Lead, manage and develop a team of specialists, ensuring limited key person dependency on all HR related systems and reporting. About You To be successful in this role you will need to have the following knowledge, skills and attributes: Relevant degree of demonstrable in-depth knowledge of HR systems and system configuration Experience of Zellis or equivalent HR system Able to take a strategic view of the HR systems and to define a roadmap for future development Strong project management skills with proven implementation experience Able to identify business requirements and translate this to actions that ensure the HR systems meets business need Experience of working with SOX controls and compliance with audit requirements Analytical and experience of process re-engineering Solid understanding of best practice data protection procedures High levels of accuracy and attention to detail Have a positive attitude and demonstrate innovation to drive efficiency Proven generalist knowledge of HR and Payroll, T&C, Risk and Governance Knowledge of relevant legislation e.g. Data Protection Act Previous experience of working in a similar role Previous experience of working in an organisation where a new HR system has been implemented Working knowledge of 'Resource Link' HR/Payroll System Experience of working in a regulated environment
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. The Role Reporting to the Director of Legal, Compliance and Co Sec, and working closely with stakeholders across the business (including Operations and Retail), this role is to be the subject matter expert and go to for the business on all aspects of Health & Safety - reporting, oversight, advice and change. The Health & Safety Manager will be responsible for developing, implementing, and maintaining robust health and safety policies, systems, and procedures across our global operations - including head offices, production facilities, retail stores and distribution centres. This role will ensure compliance with UK legislation and provide oversight and coordination with international partners and third party experts to ensure local compliance in all markets. The ideal candidate will be an experienced H&S professional who thrives in a multi site, fast paced environment and can balance strategic oversight with hands on operational management. Experience in a global manufacturing or consumer-facing product environment highly desired for this role. Experience with supply chain is also a bonus as consideration of efficiencies of operations more broadly than just UK will be part of the role. Duties and Responsibilities Strategy & Governance Develop, implement, and continually improve the company's Health & Safety strategy, policies, and management systems. Ensure compliance with relevant UK and international legislation, regulations, and standards. Lead the development of a global H&S governance framework to ensure consistent standards across all locations. Operational Management Conduct and oversee regular site audits and inspections across retail, manufacturing, and distribution operations. Support local managers to maintain safe working environments and practices. Manage accident and incident investigations, root cause analysis, and corrective action plans. Monitor and report on key H&S performance metrics to senior leadership. Global Coordination Work with local market partners and third party consultants to ensure compliance with local H&S regulations in international territories. Provide expert advice on international H&S best practices and support local teams with implementation and training. Training & Culture Develop and deliver engaging training programs to promote a positive health and safety culture across all teams. Ensure employees are aware of and understand their H&S responsibilities. Drive initiatives that improve employee wellbeing and engagement with H&S processes. Collaborate across different teams both UK and international. Risk Management Conduct comprehensive risk assessments across all operational areas. Ensure appropriate control measures and emergency response procedures are in place. Support on business continuity and safety planning in collaboration with operations and facilities teams. Culture Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills and Experience Required Proven experience managing Health & Safety across multiple sites, ideally within retail, manufacturing, or logistics environments. Experience working in an international or multi-jurisdictional context. Strong track record of implementing effective safety systems and delivering cultural change. Excellent understanding of UK H&S legislation and familiarity with international compliance frameworks. Strong communication and influencing skills - able to engage effectively with teams at all levels. Analytical mindset with the ability to interpret data and drive continuous improvement. Organised, proactive, and able to manage competing priorities across multiple geographies. Qualifications NEBOSH Diploma or equivalent professional qualification in Health & Safety (essential). Chartered membership or working towards CMIOSH (desirable). Additional environmental or risk management qualifications would be advantageous. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
Feb 04, 2026
Full time
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. The Role Reporting to the Director of Legal, Compliance and Co Sec, and working closely with stakeholders across the business (including Operations and Retail), this role is to be the subject matter expert and go to for the business on all aspects of Health & Safety - reporting, oversight, advice and change. The Health & Safety Manager will be responsible for developing, implementing, and maintaining robust health and safety policies, systems, and procedures across our global operations - including head offices, production facilities, retail stores and distribution centres. This role will ensure compliance with UK legislation and provide oversight and coordination with international partners and third party experts to ensure local compliance in all markets. The ideal candidate will be an experienced H&S professional who thrives in a multi site, fast paced environment and can balance strategic oversight with hands on operational management. Experience in a global manufacturing or consumer-facing product environment highly desired for this role. Experience with supply chain is also a bonus as consideration of efficiencies of operations more broadly than just UK will be part of the role. Duties and Responsibilities Strategy & Governance Develop, implement, and continually improve the company's Health & Safety strategy, policies, and management systems. Ensure compliance with relevant UK and international legislation, regulations, and standards. Lead the development of a global H&S governance framework to ensure consistent standards across all locations. Operational Management Conduct and oversee regular site audits and inspections across retail, manufacturing, and distribution operations. Support local managers to maintain safe working environments and practices. Manage accident and incident investigations, root cause analysis, and corrective action plans. Monitor and report on key H&S performance metrics to senior leadership. Global Coordination Work with local market partners and third party consultants to ensure compliance with local H&S regulations in international territories. Provide expert advice on international H&S best practices and support local teams with implementation and training. Training & Culture Develop and deliver engaging training programs to promote a positive health and safety culture across all teams. Ensure employees are aware of and understand their H&S responsibilities. Drive initiatives that improve employee wellbeing and engagement with H&S processes. Collaborate across different teams both UK and international. Risk Management Conduct comprehensive risk assessments across all operational areas. Ensure appropriate control measures and emergency response procedures are in place. Support on business continuity and safety planning in collaboration with operations and facilities teams. Culture Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability As a certified B Corp, we are committed to using business as a force for good. You'll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills and Experience Required Proven experience managing Health & Safety across multiple sites, ideally within retail, manufacturing, or logistics environments. Experience working in an international or multi-jurisdictional context. Strong track record of implementing effective safety systems and delivering cultural change. Excellent understanding of UK H&S legislation and familiarity with international compliance frameworks. Strong communication and influencing skills - able to engage effectively with teams at all levels. Analytical mindset with the ability to interpret data and drive continuous improvement. Organised, proactive, and able to manage competing priorities across multiple geographies. Qualifications NEBOSH Diploma or equivalent professional qualification in Health & Safety (essential). Chartered membership or working towards CMIOSH (desirable). Additional environmental or risk management qualifications would be advantageous. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .
If you are an ambitious Senior Commercial Manager looking for a new challenge in the world of build construction and would like to help shape future of STRABAG, then please read the below job description. Understanding of programming techniques andproject controls. Leadership Skills.Computer literate with strong skills in MicrosoftOffice Applications(Word/Excel/Outlook/PowerPoint). Commercially astute with substantial provenexperience within a commercial role in theConstruction Industry and experience within abuilding main contractor. Expert knowledge of Standard Forms of Contractand Standard Methods of Measurement. STRABAG - Work On Progress: Becoming Climate Neutral by 2040. YouTube Disclaimer General Efficiently manage all commercial aspects of the Portfolio of Projects and maintain regular liaisonwith all stakeholders. Team Management & Development Set the structure, roles, responsibilities and competencies required to deliver the projectcommercial management services efficiently and to a consistent high standard. Build a high performing team (manage the successful onboarding of new team members, developpersonal plans, establishment of objectives/targets for all direct reports and monitor on an ongoingbasis). Actively coach and mentor as necessary Delegation of appropriate work to direct reports whilst maintaining accountability Identify necessary and appropriate training needs for direct reports. Plan and implement structured development and training of Commercial Practitioners includingsupervisor / mentor / counsellor role for staff undertaking their APC or equivalent. Promote a culture of contractual & commercial awareness within their portfolio of work. Instil a Strabag culture. Ensure the commercial team adheres to group procedures and governance. Contribute to the production of Business Plan strategy. Commercial Service Delivery Develop and implement a clear commercial strategy on their portfolio and actively engage andinfluence in tender commercial strategy. Ensure that a review of all the contractual obligations and commercial risks is carried out. Provide assurance that the Commercial Practitioners administer the contracts correctly in a timelyand professional manner through regular planned meetings to review contract administration,change control, design management, risk and opportunities and the operation of contract paymentmechanisms. Maximising of cash position, including WIP control, cash flow production & improvement plans forall projects. Engage in work winning duties as required, including proactive release of team members andattendance at Client Presentations and Tender Interviews. Identification of all potential recoveries from insurance policies for the business, and liaison with theInsurance department to prosecute entitlement. Implement and attend the monthly project reviews to interrogate the portfolio performance and takeappropriate action. Ensure the appropriate engagement of pre-construction and operational delivery team members inrelation to the project handover process. Manage and influence strategy in relation to Client and Sub-Contractor disputes where appropriate. Support and advise in the establishment of required contractual insurances, bonds, warranties andParent Company Guarantees Influence and support in the management of project supply chain including Sub-Contractors,Suppliers and Consultants Identify, mitigate and manage risk & opportunities for the portfolio of work. Active management of the work winning process, allocation of resource to commercial elements,liaison with the pre-contract commercial resource. Attend the required reviews with the ExecutiveTeam to explain the portfolio's current and planned performance. Ensure contract conditions are negotiated within the any key risk parameters set by Group Legalprior to contract execution. Ensure compliance with year-end audit requirements. Ensure the portfolio achieves the planned Objectives & Targets. Promote the optimum performance of the project and the project teams through continual reviewingof operations and process and promote margin gains through efficiencies and the effectivemanagement of risk and opportunity. Ensure the out-turn cost and value on the projects are monitored and managed in real time andensure a detailed forecast is maintained and reported on a monthly basis. Support in the management of Main Contract, Sub-Contract and Consultant Final Accounts wherenecessary. Undertake any other work as required by the Commercial Director, including assistance inemergency situations for peers and managers. Corporate Development Maintain a schedule of Client engagement events for equivalent level customer feedback,alignment and future pipeline of work. Suggest Group wide business initiatives and implement local improvements. Become the "face of Strabag" for external engagement at industry events. To share all appropriate information within the Group where different business units are carryingout projects for the same Client to enable the Strabag approach/relationship with Clients. Participate in preparation, development and implementation of new group commercial procedures. To carry out commercial audits on other areas of the business as and when required. Contribute to Functional leadership, bringing best practice into the business, involvement inBusiness Improvement Initiatives. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress! Assistant Quantity Surveyor STRABAG UK Ltd
Feb 04, 2026
Full time
If you are an ambitious Senior Commercial Manager looking for a new challenge in the world of build construction and would like to help shape future of STRABAG, then please read the below job description. Understanding of programming techniques andproject controls. Leadership Skills.Computer literate with strong skills in MicrosoftOffice Applications(Word/Excel/Outlook/PowerPoint). Commercially astute with substantial provenexperience within a commercial role in theConstruction Industry and experience within abuilding main contractor. Expert knowledge of Standard Forms of Contractand Standard Methods of Measurement. STRABAG - Work On Progress: Becoming Climate Neutral by 2040. YouTube Disclaimer General Efficiently manage all commercial aspects of the Portfolio of Projects and maintain regular liaisonwith all stakeholders. Team Management & Development Set the structure, roles, responsibilities and competencies required to deliver the projectcommercial management services efficiently and to a consistent high standard. Build a high performing team (manage the successful onboarding of new team members, developpersonal plans, establishment of objectives/targets for all direct reports and monitor on an ongoingbasis). Actively coach and mentor as necessary Delegation of appropriate work to direct reports whilst maintaining accountability Identify necessary and appropriate training needs for direct reports. Plan and implement structured development and training of Commercial Practitioners includingsupervisor / mentor / counsellor role for staff undertaking their APC or equivalent. Promote a culture of contractual & commercial awareness within their portfolio of work. Instil a Strabag culture. Ensure the commercial team adheres to group procedures and governance. Contribute to the production of Business Plan strategy. Commercial Service Delivery Develop and implement a clear commercial strategy on their portfolio and actively engage andinfluence in tender commercial strategy. Ensure that a review of all the contractual obligations and commercial risks is carried out. Provide assurance that the Commercial Practitioners administer the contracts correctly in a timelyand professional manner through regular planned meetings to review contract administration,change control, design management, risk and opportunities and the operation of contract paymentmechanisms. Maximising of cash position, including WIP control, cash flow production & improvement plans forall projects. Engage in work winning duties as required, including proactive release of team members andattendance at Client Presentations and Tender Interviews. Identification of all potential recoveries from insurance policies for the business, and liaison with theInsurance department to prosecute entitlement. Implement and attend the monthly project reviews to interrogate the portfolio performance and takeappropriate action. Ensure the appropriate engagement of pre-construction and operational delivery team members inrelation to the project handover process. Manage and influence strategy in relation to Client and Sub-Contractor disputes where appropriate. Support and advise in the establishment of required contractual insurances, bonds, warranties andParent Company Guarantees Influence and support in the management of project supply chain including Sub-Contractors,Suppliers and Consultants Identify, mitigate and manage risk & opportunities for the portfolio of work. Active management of the work winning process, allocation of resource to commercial elements,liaison with the pre-contract commercial resource. Attend the required reviews with the ExecutiveTeam to explain the portfolio's current and planned performance. Ensure contract conditions are negotiated within the any key risk parameters set by Group Legalprior to contract execution. Ensure compliance with year-end audit requirements. Ensure the portfolio achieves the planned Objectives & Targets. Promote the optimum performance of the project and the project teams through continual reviewingof operations and process and promote margin gains through efficiencies and the effectivemanagement of risk and opportunity. Ensure the out-turn cost and value on the projects are monitored and managed in real time andensure a detailed forecast is maintained and reported on a monthly basis. Support in the management of Main Contract, Sub-Contract and Consultant Final Accounts wherenecessary. Undertake any other work as required by the Commercial Director, including assistance inemergency situations for peers and managers. Corporate Development Maintain a schedule of Client engagement events for equivalent level customer feedback,alignment and future pipeline of work. Suggest Group wide business initiatives and implement local improvements. Become the "face of Strabag" for external engagement at industry events. To share all appropriate information within the Group where different business units are carryingout projects for the same Client to enable the Strabag approach/relationship with Clients. Participate in preparation, development and implementation of new group commercial procedures. To carry out commercial audits on other areas of the business as and when required. Contribute to Functional leadership, bringing best practice into the business, involvement inBusiness Improvement Initiatives. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress! Assistant Quantity Surveyor STRABAG UK Ltd
Our client, a leading consultancy in the rail sector, is currently seeking an experienced Technical Assurance Manager to support a high-profile programme within the HS2 portfolio. This role plays a key part in ensuring the effective coordination, integration, and assurance of multidisciplinary design activities across a complex infrastructure environment. You will work closely with design, engineering, and project teams to manage interfaces, provide guidance on technical dependencies, and ensure that design assurance processes are consistently applied throughout the programme. Key Responsibilities: Facilitate interdisciplinary design coordination, ensuring alignment across engineering disciplines and packages Maintain and oversee interface registers, tracking technical interfaces, dependencies, and associated risks Support design issue resolution, working with delivery teams, designers, and stakeholders to address and close technical queries Manage design assurance workflows, ensuring compliance with programme standards, processes, and governance requirements Lead or participate in design reviews and technical workshops Ensure that design outputs are fully integrated and technically robust Support the development and improvement of assurance processes and documentation Job Requirements: Strong background in major infrastructure or rail projects (HS2 experience highly beneficial) Significant experience in design assurance, technical coordination, and interface management Understanding of multi-disciplinary engineering environments and integration challenges Ability to navigate complex stakeholder landscapes and influence outcomes Excellent communication, organisational, and problem-solving skills Contract Details: IR35 Status: Inside IR35 (engagement via approved umbrella company) Location: London-based with hybrid option Duration: Long-term contract opportunities available If you are an experienced Technical Assurance Manager looking for a new contract opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in London.
Feb 04, 2026
Contractor
Our client, a leading consultancy in the rail sector, is currently seeking an experienced Technical Assurance Manager to support a high-profile programme within the HS2 portfolio. This role plays a key part in ensuring the effective coordination, integration, and assurance of multidisciplinary design activities across a complex infrastructure environment. You will work closely with design, engineering, and project teams to manage interfaces, provide guidance on technical dependencies, and ensure that design assurance processes are consistently applied throughout the programme. Key Responsibilities: Facilitate interdisciplinary design coordination, ensuring alignment across engineering disciplines and packages Maintain and oversee interface registers, tracking technical interfaces, dependencies, and associated risks Support design issue resolution, working with delivery teams, designers, and stakeholders to address and close technical queries Manage design assurance workflows, ensuring compliance with programme standards, processes, and governance requirements Lead or participate in design reviews and technical workshops Ensure that design outputs are fully integrated and technically robust Support the development and improvement of assurance processes and documentation Job Requirements: Strong background in major infrastructure or rail projects (HS2 experience highly beneficial) Significant experience in design assurance, technical coordination, and interface management Understanding of multi-disciplinary engineering environments and integration challenges Ability to navigate complex stakeholder landscapes and influence outcomes Excellent communication, organisational, and problem-solving skills Contract Details: IR35 Status: Inside IR35 (engagement via approved umbrella company) Location: London-based with hybrid option Duration: Long-term contract opportunities available If you are an experienced Technical Assurance Manager looking for a new contract opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in London.
Role Overview: We are seeking an experienced Programme Manager to work for a leading principal contractor delivering rail projects across Network Rail and TfL frameworks. The role requires a process-driven operational leader to oversee multiple projects and manage a team of Project Managers. Key Responsibilities: Lead the delivery of a portfolio of rail projects across NWR and TfL. Line manage and oversee Project Managers, ensuring consistent, high-quality delivery. Drive programme governance, controls, and reporting across all projects. Ensure compliance with NWR / TfL standards, safety, quality, and assurance requirements. Manage risks, change control, and performance against programme, cost, and KPIs. Act as a senior interface with clients, internal teams, and supply chain partners. Essential Experience: Proven Programme or Senior Project Management experience within rail infrastructure. Experience working for a principal contractor on Network Rail and/or TfL projects. Strong people management and operational leadership capability. Highly process-driven with excellent governance and control skills. Experience managing multiple live rail projects concurrently. Knowledge of GRIP / PACE / TfL Pathway or similar frameworks. To discuss in more detail submit an updated CV and a member of the team will be in contact.
Feb 04, 2026
Full time
Role Overview: We are seeking an experienced Programme Manager to work for a leading principal contractor delivering rail projects across Network Rail and TfL frameworks. The role requires a process-driven operational leader to oversee multiple projects and manage a team of Project Managers. Key Responsibilities: Lead the delivery of a portfolio of rail projects across NWR and TfL. Line manage and oversee Project Managers, ensuring consistent, high-quality delivery. Drive programme governance, controls, and reporting across all projects. Ensure compliance with NWR / TfL standards, safety, quality, and assurance requirements. Manage risks, change control, and performance against programme, cost, and KPIs. Act as a senior interface with clients, internal teams, and supply chain partners. Essential Experience: Proven Programme or Senior Project Management experience within rail infrastructure. Experience working for a principal contractor on Network Rail and/or TfL projects. Strong people management and operational leadership capability. Highly process-driven with excellent governance and control skills. Experience managing multiple live rail projects concurrently. Knowledge of GRIP / PACE / TfL Pathway or similar frameworks. To discuss in more detail submit an updated CV and a member of the team will be in contact.
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
Feb 04, 2026
Full time
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Senior DU Analyst (Regulatory & Compliance) About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Senior DU Analyst (Regulatory & Compliance) We are currently looking for a Senior DU Analyst to work with us on a full-time basis in our London office, reporting into our Group Head of Delegated Underwriting. You will support the Munich Re Delegated Underwriting (DU) team, specifically the Syndicate (MRS) with all aspects of regulatory and compliance matters, assessing the impact of changes and developments introduced by the FCA, Lloyd's and other regulators on delegated authorities business Responsibilities: Liaise with MRS Compliance and Conduct Risk functions on all regulatory matters and compliance developments identifying impact on delegated underwriting and proposing process changes. Independently assess regulatory changes in UK and international trading requirements, e.g. Crystal and LITA Alerts, Lloyd's wordings, LMA clauses, etc. providing training and communication to the DU team, Underwriters, Coverholders and Lloyd's Brokers as necessary. Assist with the initial on-boarding of coverholders and binding authorities, annual review process and delivery of the audit plan analysing licensing and regulatory issues and providing feedback. Assist with the coverholder oversight process assessing breaches to authorities using bordereaux data. Understand MRS delegated underwriting governance and, supporting the Group Head of DU and Deputy Manager, evaluate processes in line with Lloyd's, Munich Re Group, FCA and other regulators' rules ensuring relevant procedures and systems are maintained and updated. Contribute to standard and ad-hoc reports to internal and external stakeholders including in areas such as Solvency II, Conduct Risk, Lloyd's Europe, FCA (e.g. eligible complainants, RMAR, etc.). Assist with delegated underwriting initiatives and developments. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of Conduct governance within MRSL. Support the process and structure that upholds the requirements set out in the Lloyd's Conduct Risk Minimum Standards and Complaints Principles. Knowledge and Skills Knowledge: Advanced business knowledge and understanding of: Bordereaux analysis and management, e.g. DDM/Tide and other bordereaux management applications, e.g. VIPR Intrali, BORDEREAUX Sound knowledge of risk and premium reporting and credit control for delegated underwriting Lloyd's delegated authority tools, e.g. Atlas, DCOM, IMR, Blueprint 2 Report production, analysis and presentation utilising reporting tools, QlikView, PowerBI Underlying principles of insurance/reinsurance practice Lloyd's Market practices and regulation, specifically relating to delegated underwriting Demonstrate clear understanding of all company specific procedures that relate to own role Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and operation of the department and wider organisation Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation Skills: Demonstrate high degree of attention to detail and accuracy and use of relevant reporting tools Ability to manage own workload and to work both supportively and jointly with colleagues Ability to work under pressure and flexibly when necessary, prioritising tasks, resource planning and meeting deadlines Use of communication skills, both written and verbal reporting and presentation, that are both effective and meet business needs Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Critical illness insurance + Life Assurance + Permanent Health Insurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Electric Vehicle Salary Sacrifice Scheme Study & continuing Professional Development Support
Feb 04, 2026
Full time
Senior DU Analyst (Regulatory & Compliance) About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Senior DU Analyst (Regulatory & Compliance) We are currently looking for a Senior DU Analyst to work with us on a full-time basis in our London office, reporting into our Group Head of Delegated Underwriting. You will support the Munich Re Delegated Underwriting (DU) team, specifically the Syndicate (MRS) with all aspects of regulatory and compliance matters, assessing the impact of changes and developments introduced by the FCA, Lloyd's and other regulators on delegated authorities business Responsibilities: Liaise with MRS Compliance and Conduct Risk functions on all regulatory matters and compliance developments identifying impact on delegated underwriting and proposing process changes. Independently assess regulatory changes in UK and international trading requirements, e.g. Crystal and LITA Alerts, Lloyd's wordings, LMA clauses, etc. providing training and communication to the DU team, Underwriters, Coverholders and Lloyd's Brokers as necessary. Assist with the initial on-boarding of coverholders and binding authorities, annual review process and delivery of the audit plan analysing licensing and regulatory issues and providing feedback. Assist with the coverholder oversight process assessing breaches to authorities using bordereaux data. Understand MRS delegated underwriting governance and, supporting the Group Head of DU and Deputy Manager, evaluate processes in line with Lloyd's, Munich Re Group, FCA and other regulators' rules ensuring relevant procedures and systems are maintained and updated. Contribute to standard and ad-hoc reports to internal and external stakeholders including in areas such as Solvency II, Conduct Risk, Lloyd's Europe, FCA (e.g. eligible complainants, RMAR, etc.). Assist with delegated underwriting initiatives and developments. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of Conduct governance within MRSL. Support the process and structure that upholds the requirements set out in the Lloyd's Conduct Risk Minimum Standards and Complaints Principles. Knowledge and Skills Knowledge: Advanced business knowledge and understanding of: Bordereaux analysis and management, e.g. DDM/Tide and other bordereaux management applications, e.g. VIPR Intrali, BORDEREAUX Sound knowledge of risk and premium reporting and credit control for delegated underwriting Lloyd's delegated authority tools, e.g. Atlas, DCOM, IMR, Blueprint 2 Report production, analysis and presentation utilising reporting tools, QlikView, PowerBI Underlying principles of insurance/reinsurance practice Lloyd's Market practices and regulation, specifically relating to delegated underwriting Demonstrate clear understanding of all company specific procedures that relate to own role Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and operation of the department and wider organisation Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation Skills: Demonstrate high degree of attention to detail and accuracy and use of relevant reporting tools Ability to manage own workload and to work both supportively and jointly with colleagues Ability to work under pressure and flexibly when necessary, prioritising tasks, resource planning and meeting deadlines Use of communication skills, both written and verbal reporting and presentation, that are both effective and meet business needs Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Critical illness insurance + Life Assurance + Permanent Health Insurance Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility) Electric Vehicle Salary Sacrifice Scheme Study & continuing Professional Development Support
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
A leading global financial services organisation is seeking a VP - XVA Product Controller to join their London-based Finance team. This is an exceptional opportunity for you to become a key member of the Business Resource Management (BRM) Product Control function, which plays a pivotal role in managing counterparty credit and funding risk across multiple regions. What you'll do Oversee the daily management of the Funding Valuation Adjustment (FVA) aspect of Business Resource Management (BRM), coordinating activities globally across multiple regions including Asia, Japan, the US, and India. Act as the primary point of contact for the Global FVA head based in London, facilitating effective communication and collaboration with over ten BRM traders. Verify trades and ensure accurate daily profit and loss reporting while resolving ad hoc queries efficiently to maintain operational excellence. Produce Key Risk Indicator (KRI) reports and drive process improvements by identifying opportunities for change within existing systems. Maintain and enhance processes using your deep understanding of XVA controls to support robust risk management practices. Partner closely with Front Office teams and other control functions to build and develop control and governance frameworks tailored to bespoke or evolving business lines. Manage relationships with senior traders as well as offshore teams, business managers, regulatory reporting units, and risk management stakeholders to ensure seamless operations. Support independent price verification processes and reserves reviews by providing expert analysis on new transactions and products. Contribute to cross-departmental projects focused on automation and technology enhancements that improve efficiency throughout the organisation. Champion compliance with accounting standards, regulatory requirements, and valuation guidance while optimising deployment of financial resources. What you bring Demonstrated experience in product control within a major financial institution is essential for success in this role. An accounting qualification or numerate degree such as mathematics or finance is highly desirable to underpin your technical expertise. Comprehensive familiarity with credit derivatives, rate derivatives, and foreign exchange derivatives is required for effective oversight of complex trading activities. In-depth understanding of Credit Support Annexes (CSA) and their impact on derivative valuation including CVA (Credit Valuation Adjustment) & FVA (Funding Valuation Adjustment). Proven ability to manage relationships with senior traders as well as offshore teams, business managers, regulatory reporting units, risk management professionals, and other key stakeholders. Apply today by clicking on the link provided. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Focus: Product Control Workplace Type: Hybrid Experience Level: Senior Management Location: London Job Reference: KNLY0J-AE71C310 Date posted: 26 January 2026 Consultant: Laurence Browning
Feb 04, 2026
Full time
A leading global financial services organisation is seeking a VP - XVA Product Controller to join their London-based Finance team. This is an exceptional opportunity for you to become a key member of the Business Resource Management (BRM) Product Control function, which plays a pivotal role in managing counterparty credit and funding risk across multiple regions. What you'll do Oversee the daily management of the Funding Valuation Adjustment (FVA) aspect of Business Resource Management (BRM), coordinating activities globally across multiple regions including Asia, Japan, the US, and India. Act as the primary point of contact for the Global FVA head based in London, facilitating effective communication and collaboration with over ten BRM traders. Verify trades and ensure accurate daily profit and loss reporting while resolving ad hoc queries efficiently to maintain operational excellence. Produce Key Risk Indicator (KRI) reports and drive process improvements by identifying opportunities for change within existing systems. Maintain and enhance processes using your deep understanding of XVA controls to support robust risk management practices. Partner closely with Front Office teams and other control functions to build and develop control and governance frameworks tailored to bespoke or evolving business lines. Manage relationships with senior traders as well as offshore teams, business managers, regulatory reporting units, and risk management stakeholders to ensure seamless operations. Support independent price verification processes and reserves reviews by providing expert analysis on new transactions and products. Contribute to cross-departmental projects focused on automation and technology enhancements that improve efficiency throughout the organisation. Champion compliance with accounting standards, regulatory requirements, and valuation guidance while optimising deployment of financial resources. What you bring Demonstrated experience in product control within a major financial institution is essential for success in this role. An accounting qualification or numerate degree such as mathematics or finance is highly desirable to underpin your technical expertise. Comprehensive familiarity with credit derivatives, rate derivatives, and foreign exchange derivatives is required for effective oversight of complex trading activities. In-depth understanding of Credit Support Annexes (CSA) and their impact on derivative valuation including CVA (Credit Valuation Adjustment) & FVA (Funding Valuation Adjustment). Proven ability to manage relationships with senior traders as well as offshore teams, business managers, regulatory reporting units, risk management professionals, and other key stakeholders. Apply today by clicking on the link provided. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Focus: Product Control Workplace Type: Hybrid Experience Level: Senior Management Location: London Job Reference: KNLY0J-AE71C310 Date posted: 26 January 2026 Consultant: Laurence Browning
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Feb 04, 2026
Seasonal
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Director, Senior Investment Strategist - EMEA page is loaded Director, Senior Investment Strategist - EMEAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03847# Business Unit:Investment Division# Job Description: Role Summary The Director, Senior Investment Strategist, EMEA is a senior leader within the Global Investment Strategy Team (IST) and a recognised expert in macroeconomics, multi-asset strategy and regional market dynamics. This individual independently conducts advanced research, develops practical tools for investing, and enhances the data, modelling and technology framework that underpins Russell Investments' Cycle, Value, and Sentiment (CVS) dynamic asset allocation process. They demonstrate seasoned, proven judgment, consistently strong performance and the ability to translate complex analytics into high-impact recommendations for both internal and external stakeholders.As a senior thought leader, the Director owns the firm's outlook for specific economies or asset classes, contributes significantly to global strategy formation, and mentors junior members of the team. The role is highly visible across the firm and the broader market ecosystem, representing Russell Investments' investment views to clients, consultants, and media The responsibilities of the individual in this position include: Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Acting as an advisor to functional leadership.Strategic Leadership & Research Influence Independently leading investment research initiatives, producing practical insights, tools, and strategies that enhance the firm's dynamic asset allocation and investment decision-making. Helping drive the global research agenda by identifying emerging macroeconomic themes, valuation trends, and behavioral market dynamics that inform the CVS process. Maintaining, evolving and enhancing the firm's investment systems, models, and toolkits, advancing a more tech-enabled and data-driven research process.Ownership of Outlook & Investment Recommendations Owning and articulating the firm's investment outlook for key EMEA economies, asset classes, or cross-asset themes-ensuring perspectives are analytically rigorous, differentiated, and aligned with the global house view. Providing seasoned, independent judgment and well-substantiated recommendations to multi-asset, equity, and fixed income portfolio managers, influencing both strategic and dynamic portfolio positioning. Portfolio & Investment Partnering Serving as a senior advisor to portfolio managers, synthesising macro data, valuation signals, forecasts, and scenario analyses into actionable guidance. Driving clarity around risks, opportunities and inflection points across markets to support informed investment decision-making at scale. Thought Leadership & External Representation Acting as a recognised subject-matter expert and spokesperson on EMEA macro trends and multi-asset strategy, delivering clear, compelling commentary to internal audiences, institutional clients, financial advisors, and media. Producing high-quality publications-strategy notes, thought leadership pieces, white papers, and market outlooks-that elevate Russell Investments' brand and intellectual edge. Global Collaboration & Framework Stewardship Partnering with IST colleagues across regions to ensure alignment around a cohesive global investment outlook while representing EMEA-specific insights. Supporting the evolution and governance of the CVS framework, leading enhancements to data inputs, analytical approaches, modelling structures and technology integrations. People Leadership & Team Development Supporting mentoring and developing junior associates and analysts, providing guidance across research design, modeling practices, communication, and professional growth. Fostering a culture of analytical rigor, innovation and collaborative excellence within the global research community. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA charterholder (or equivalent) preferred. Undergraduate degree in Economics, Finance, or related field; advanced degree (Master's, PhD, MBA) strongly preferred. Substantial experience in asset management, multi-asset strategy, macroeconomic research, central banking, or government macro policy. Demonstrated track record of consistent, strong performance and seasoned judgment in investment decision-making. Deep expertise in macroeconomics, econometric and financial modelling and cross-asset valuation frameworks. Demonstrated ability to independently conduct sophisticated research and translate findings into practical investment insights, tools, and processes. Experience developing or enhancing investment models, systems, or research toolkits is highly desirable. Strong communication and public-speaking skills. Proven ability to articulate complex market dynamics to senior stakeholders and external audiences. Subject matter expert level of industry knowledge and has an understanding of where Russell's products and services fit within the industry. Promotes and facilitates the work of a group as well as contributing as a productive member of the team. Knowledge of capital markets, portfolio management strategies, and statistical analysis. Familiarity with UK and European regulatory environment (both retail and institutional). Can assess supportive strategies and make insightful recommendations regarding system/process improvements.
Feb 04, 2026
Full time
Director, Senior Investment Strategist - EMEA page is loaded Director, Senior Investment Strategist - EMEAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03847# Business Unit:Investment Division# Job Description: Role Summary The Director, Senior Investment Strategist, EMEA is a senior leader within the Global Investment Strategy Team (IST) and a recognised expert in macroeconomics, multi-asset strategy and regional market dynamics. This individual independently conducts advanced research, develops practical tools for investing, and enhances the data, modelling and technology framework that underpins Russell Investments' Cycle, Value, and Sentiment (CVS) dynamic asset allocation process. They demonstrate seasoned, proven judgment, consistently strong performance and the ability to translate complex analytics into high-impact recommendations for both internal and external stakeholders.As a senior thought leader, the Director owns the firm's outlook for specific economies or asset classes, contributes significantly to global strategy formation, and mentors junior members of the team. The role is highly visible across the firm and the broader market ecosystem, representing Russell Investments' investment views to clients, consultants, and media The responsibilities of the individual in this position include: Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Acting as an advisor to functional leadership.Strategic Leadership & Research Influence Independently leading investment research initiatives, producing practical insights, tools, and strategies that enhance the firm's dynamic asset allocation and investment decision-making. Helping drive the global research agenda by identifying emerging macroeconomic themes, valuation trends, and behavioral market dynamics that inform the CVS process. Maintaining, evolving and enhancing the firm's investment systems, models, and toolkits, advancing a more tech-enabled and data-driven research process.Ownership of Outlook & Investment Recommendations Owning and articulating the firm's investment outlook for key EMEA economies, asset classes, or cross-asset themes-ensuring perspectives are analytically rigorous, differentiated, and aligned with the global house view. Providing seasoned, independent judgment and well-substantiated recommendations to multi-asset, equity, and fixed income portfolio managers, influencing both strategic and dynamic portfolio positioning. Portfolio & Investment Partnering Serving as a senior advisor to portfolio managers, synthesising macro data, valuation signals, forecasts, and scenario analyses into actionable guidance. Driving clarity around risks, opportunities and inflection points across markets to support informed investment decision-making at scale. Thought Leadership & External Representation Acting as a recognised subject-matter expert and spokesperson on EMEA macro trends and multi-asset strategy, delivering clear, compelling commentary to internal audiences, institutional clients, financial advisors, and media. Producing high-quality publications-strategy notes, thought leadership pieces, white papers, and market outlooks-that elevate Russell Investments' brand and intellectual edge. Global Collaboration & Framework Stewardship Partnering with IST colleagues across regions to ensure alignment around a cohesive global investment outlook while representing EMEA-specific insights. Supporting the evolution and governance of the CVS framework, leading enhancements to data inputs, analytical approaches, modelling structures and technology integrations. People Leadership & Team Development Supporting mentoring and developing junior associates and analysts, providing guidance across research design, modeling practices, communication, and professional growth. Fostering a culture of analytical rigor, innovation and collaborative excellence within the global research community. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA charterholder (or equivalent) preferred. Undergraduate degree in Economics, Finance, or related field; advanced degree (Master's, PhD, MBA) strongly preferred. Substantial experience in asset management, multi-asset strategy, macroeconomic research, central banking, or government macro policy. Demonstrated track record of consistent, strong performance and seasoned judgment in investment decision-making. Deep expertise in macroeconomics, econometric and financial modelling and cross-asset valuation frameworks. Demonstrated ability to independently conduct sophisticated research and translate findings into practical investment insights, tools, and processes. Experience developing or enhancing investment models, systems, or research toolkits is highly desirable. Strong communication and public-speaking skills. Proven ability to articulate complex market dynamics to senior stakeholders and external audiences. Subject matter expert level of industry knowledge and has an understanding of where Russell's products and services fit within the industry. Promotes and facilitates the work of a group as well as contributing as a productive member of the team. Knowledge of capital markets, portfolio management strategies, and statistical analysis. Familiarity with UK and European regulatory environment (both retail and institutional). Can assess supportive strategies and make insightful recommendations regarding system/process improvements.
