Modern Workplace Technical Lead

The Modern Workplace Technical Lead role is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Modern Workplace and Desktop roadmap and to lead the team responsible for delivery and consulting services to power the Workplace demands of our clients. You and your team of Professional Services Consultants and Technicians focused on Modern Workplace; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you!

This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Modern Workplace delivery and Professional Services consultancy. The Modern Workplace Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers the Microsoft Workplace toolsets, Microsoft Unified Endpoint Management, Microsoft Office Productivity Suite including Unified Communications and Microsoft Desktop Security Suite

· Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Modern Workplace Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency.

· Leadership - You will be the evangelist and advocate for Modern Workplace within Professional Services. Your team will provide cost effective delivery of Modern Workplace implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated Modern Workplace vendors.

· Direction - The Team Leader - Modern Workplace provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve Modern Workplace security, stability and availability. Managing and maintaining the Modern Workplace implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Modern Workplace technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes.

· Security - This is a key focus which underpins everything we offer and the Team Leader - Modern Workplace will be expected to review Microsoft best practise, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for patch management and protecting the confidentiality, integrity and availability of our clients' data.

· Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information.

• Be the complete Advocate for Modern Workplace and Professional Services.
• Demonstrable previous hands-on experience of implementing and supporting large-scale Modern Workplace implementations within a Managed Service Provider environment or large Business.
• Enthusiastic leadership and great communication skills, to improve the delivery of Modern Workplace solutions, communicating effectively to all stakeholders on a regular basis.
• A practical understanding of gathering business requirements & scoping relevant solutions.
• The ability to scope, define & provide solutions across a broad scope of Modern Workplace technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams.
• Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change.

• Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance - 3-4x times annual salary
• Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility - Committed to the development & growth of our people
• All our benefits are subject to location
  

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

Find out more at about-us