11 jobs found

The purpose of this role is to bring together two of FareShare South West s (FSSW) most critical functions community membership and food supply to help transform our current impact, rescuing and sharing food for million more meals. The post holder will lead the development and implementation of both the membership and food strategies, ensuring our membership offer is responsive to community need, operational capacity and the changing landscape of surplus food. This role is responsible for building and sustaining strong regional and national food partnerships, aligning supply with member demand, and ensuring food reaches the highest priority organisations. The post holder will lead and develop expert teams, strengthen cross-departmental collaboration, and drive service improvements, innovation and growth. As a key member of the Wider Senior Leadership Team (SLT), the role ensures robust governance, accountability and performance across membership and food, contributing to organisational strategy, financial sustainability and long-term impact for communities across the South West. 1) Strategic Leadership & Governance Provide visible, values-led leadership with clear accountability to the CEO and Board; ensuring teams are aligned behind a consistent culture and change agenda. Lead the creation and implementation of the membership and food strategies; delivering to budget, achieving ambitious targets, and embedding innovation for long-term growth. Contribute to the wider organisational strategy. Work with the CEO/SLT to set annual budgets and reforecasts, providing regular financial, key performance indicators (KPIs) and narrative reports to the CEO and Board. Lead the development and introduction of emerging surplus food types e.g., frozen food, re-labelling, catering packs into our operation, ensuring this is fully aligned across membership, food and operations teams. Identify and mitigate risks across the organisation, working with the Wider SLT to maintain an up-to-date risk register. Support the Deputy CEO to prepare timely inputs for the audited accounts and impact report and attend finance subcommittee meetings as required. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Strengthen alignment between the membership and food teams by identifying and implementing innovative, effective solutions to ensure food reaches the highest priority organisations. 2) Food Partners and Supply With support from the CEO, lead on the key relationship with the national partner FareShare and The Felix Project, ensuring food supply is maximised and aligned with organisational needs. Be accountable for all incoming food supply, including national (70-75% of our total supply via FareShare and The Felix Project) and locally sourced (25-30%). Raise awareness of FSSW s capability to redistribute surplus food and, with support from our communications team, position the organisation as the surplus food partner of choice in the region, leading on food campaigns, external activity, networks and events. Working with the Food Manager, maintain and grow local food partnerships across the South West to secure supply aligned with infrastructure, growth plans and community need taking the lead on stewarding key suppliers and maintaining accurate records. Be accountable for food safety and compliance across the organisation, including product recalls, legislation changes, liaison with national partners and the Health and Safety consultant. Work closely with both the food and fundraising teams to develop and deliver a gleaning programme across the organisation. Work closely with the operations team to ensure all incoming food is compliant, within capacity limits, and aligned to local operational realities. Be accountable for key food related projects and reporting for relevant funders, working with the Finance Manager to ensure accurate procurement data. Be accountable for the food pipeline and for managing internal and external communications related to food availability, allocation, planning and future growth. 3) Community Membership Development Establish a refreshed, high value membership service and value proposition, aligned to surplus food supply, logistics capacity and community need. Ensure the membership team implements a data-driven strategy for recruitment and retention, incorporating member feedback, root cause analysis and performance insights. Develop and lead long-term, strategic partnerships aligned with the current and future needs of the membership programme, representing the organisation in South West networks relevant to FSSW s mission. Work with the CEO and SLT to develop and scale membership programmes across regions (e.g., Crisis Resilience Fund). Lead efforts to reduce food waste across the organisation through improved membership offerings, bolt-on memberships and direct delivery models. Maintain a strong, collaborative relationship across the FareShare network, capturing and sharing best practice within membership development. Support major, complex development projects across the organisation (particularly those involving membership and food teams), ensuring inclusive working with internal teams and providing supporting business plans and financial forecasts. Be accountable for the quality and compliance of the membership CRM (Salesforce), ensuring accurate data for internal use and funder reporting. Develop metrics to support effective food allocation, and to manage current and future demand in line with logistics capacity. 4) People and Culture Management Lead, coach and develop managers and teams within your department and oversee their recruitment, appraisals, supervision, wellbeing and professional development. Build a collaborative, high performing culture across the membership and food teams, working closely with operations and volunteering. Champion values-led leadership and effective cross-departmental communication. Promote an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. Model and promote safe working behaviours across both functions, ensuring food safety conversations are part of everyday management. Health, Safety & Compliance Ensure risk assessments, safe systems of work, and training are in place and reviewed regularly across food and membership functions. Ensure compliance with FareShare UK standards, the Health and Safety at Work Act, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Working alongside the Head of Operations, lead regular food safety briefings and toolbox talks to reinforce safe behaviours and encourage open reporting. Person Specification Essential Criteria Proven leadership experience, including building high-performing teams. Experience in a food, logistics, FMCG (fast-moving consumer goods) or operational supply-chain environment. Strong analytical and organisational skills, with confidence using data to inform decisions, manage budgets and track performance. Excellent communication and relationship-building skills, able to influence and collaborate effectively with internal and external stakeholders. Desirable Criteria Knowledge of food safety, health & safety and regulatory requirements relevant to food handling and redistribution. Experience working in a charity, social enterprise or purpose-driven environment, with an understanding of community need and social impact. Familiarity with CRM systems (e.g., Salesforce) and confidence using digital tools to improve service delivery. Experience working cross-functionally, aligning teams around shared goals and improving processes between departments. Understanding of customer journeys or service-user engagement.

Client Relationship Executive Location: Hybrid/Leicester office (Tuesday and Wednesday) Salary: £25,900 per annum + excellent benefits Contract Type: Full time, permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia, part of Wilmington Plc are now looking for someone who thrives in a fast-paced professional services environment, can manage complex diaries, and deliver exceptional client communication at every touchpoint. If you enjoy building strong client relationships while keeping operations running smoothly, this role is perfect for you. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Main Purpose: To oversee and manage the arrangement and scheduling of Mercia's File Review and Consultancy products and services to ensure they run smoothly, with all related systems, reports, and correspondence kept up to date. You will also manage the arrangement and scheduling of in-house products and services for a selection of Mercia clients in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service. You will be responsible for: • Sales Lead Management dealing with all incoming sales leads assigned and building strong relationships with our clients • Arranging and scheduling File Review and Consultancy services for allocated clients • Ensuring all relevant compliance information is obtained from clients ahead of reviews • Updating all relevant logs/databases • SDE management • Updating OTIS when reports are received from consultants • Forging and maintaining professional and helpful relationships with external clients and helping them make the most of Mercia's services • Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients • Finalising consultancies and invoicing clients for work completed • In-house case management • Diary management for our technical team • PO management • Other related responsibilities as required What s the Best Thing About This Role The opportunity to build and nurture strong, long-term relationships with clients while working within a well-established, collaborative team that values professionalism and excellence. What s the Most Challenging Thing About This Role Managing the demands of high-level professional clients, requiring exceptional communication, meticulous attention to detail, and the ability to juggle multiple priorities efficiently in a fast-paced environment. What We re Looking For To be successful in this role, you must have / be: • Extensive experience in diary management and scheduling • Experience working in professional services • Strong communication skills and ability to interact confidently with senior clients • Experience with Salesforce would be an advantage • Good working knowledge of Excel • A strong team member who can support others with tasks • Ability to work in a fast-paced environment and under own initiative To be successful in this role, it would be great if you have: • A good understanding of the accountancy industry We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington Plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington Plc, we help global customers do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

Job Profile Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success. You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success. Key Responsibilities: Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid s mission and objectives. Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans. Line manage and develop a high-performing team, including staff, volunteers and interns. Build and maintain relationships with consultants, agencies and pro bono partners. Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact. Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support. Oversee public fundraising strategy across multiple income streams. Lead design and delivery of internal and external appeals, campaigns and donor stewardship. Identify new funding opportunities, partnerships and innovation in engagement. Oversee the full range of Afghanaid s event portfolio, and attend relevant events to represent Afghanaid; Ensure effective CRM management, data integrity and financial reconciliation. Serve as brand guardian, ensuring consistency and evolution of Afghanaid s identity. Oversee creation and execution of integrated communications and marketing plans. Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral. Manage website optimisation, SEO and analytics to drive engagement and conversions. Lead innovation in digital marketing, email campaigns and supporter journeys. Advise leadership on reputation management and crisis communications. Develop media policies and act as spokesperson when required. Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates. Promote Afghanaid s thought leadership through strategic storytelling and public commentary. Commission and direct multimedia content to strengthen organisational storytelling. Lead content planning, production and performance analysis. Champion participatory storytelling approaches and creative innovation. Undertake any other duties as and when required by the line director. PERSON SPECIFICATION You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion. Education/ Training Master s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years experience). Work Experience At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years experience directly managing staff. Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies. Experience in growing audiences, engagement and/or income streams. Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context. Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency. Experience managing and monitoring a tight budget. Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content. Experience running full-funnel, multi-channel marketing strategies including paid advertising. Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks. Experience supervising, organising, motivating and developing staff. In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising. Professional Skills, Competencies, Values and Attitudes Afghanaid s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions. Specifically, the holder of this position should also demonstrate the following: Essential Fluent in spoken and written English. Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset. Experience securing five or six figure gifts from funders; Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions. Experience using Salesforce CRM and Marketing Cloud Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership. Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal. Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation. Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues. Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation. Capable of working independently as well as collaboratively, both in leading a team and as part of the team. Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change. Desirable Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan Strategic understanding of UK and global fundraising landscapes and emerging giving trends. Proven ability to represent an organisation publicly with confidence, professionalism and credibility. Experience guiding senior leaders or trustees on media, communications and reputational matters. Skilled in crisis communications and reputation management. Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations. Experience developing high-value corporate or media partnerships. Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances. The Organisation Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans. Other Information Afghanaid s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid . click apply for full job details

Senior Salesforce Consultant A Salesforce partner, who primarily consult to Nonprofit organisations is seeking a Senior Salesforce Consultant to join their expanding managed service team. Currently supporting in excess of 100 Salesforce customers, you d be joining an existing team of 6 and providing Salesforce support to several of their key accounts concurrently. As a Senior Salesforce Consultant, you ll be the sole point of contact for customers and will be responsible for defining and delivering solutions end-to-end excellent business facing and technical skills are required. You ll also be expected to be commercially savvy; identifying opportunities for additional project/managed service work. The successful candidate will be expected to have: 3+ years Salesforce experience. Strong administration and configuration skills (confident with flows) Worked on multiple Experience Cloud projects. Previous experience working with NonProfits and therefore Nonprofit Cloud or NPSP. Previously worked for a Salesforce consulting partner, ideally in their managed service team. Commercial awareness able to identify opportunities for crossselling/upselling. Role: Senior Salesforce Consultant Location: Fully remote occasional company wide events (2/year) Salary: £60,000 - £70,000 + bonus + 28 days holiday + wellness allowance For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly. Lawrence Harvey are one of the leading Salesforce recruitment specialists in the UK, representing Salesforce directly, the partner network and the end-user community. As highly competent consultants, we are consistently building on the excellent reputation that we have already established in Salesforce recruitment. We work in partnership with our clients and candidates building a relationship through understanding so we can ensure we are always delivering to their needs.