Managing Consultant - Public Services - Solution Architecture We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Public Services community as a Solution Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping UK Public Servicesand tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Consulting experience, leading Architecture and development teams through end-to-end solutions for complex client challenges in the UK Public Services sector. Proven record of contributing to business development and working to sales targets forlarge UK central government contracts (£1m+ contract value size). You have an established network of senior stakeholders inthe sector, with a proven ability to nurture and expand relationships Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration) You've worked on the Application side of the tech stack, then moved into Solution architecture. Strong familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate) Skilled at building trusted relationships with senior stakeholders You've managed teams of developers and technical colleagues While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
Apr 04, 2026
Full time
Managing Consultant - Public Services - Solution Architecture We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Public Services community as a Solution Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping UK Public Servicesand tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Consulting experience, leading Architecture and development teams through end-to-end solutions for complex client challenges in the UK Public Services sector. Proven record of contributing to business development and working to sales targets forlarge UK central government contracts (£1m+ contract value size). You have an established network of senior stakeholders inthe sector, with a proven ability to nurture and expand relationships Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration) You've worked on the Application side of the tech stack, then moved into Solution architecture. Strong familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate) Skilled at building trusted relationships with senior stakeholders You've managed teams of developers and technical colleagues While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
Apr 04, 2026
Full time
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
Overview Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women's health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at . We are expanding rapidly in the UK healthcare market, and this role will be foundational to how Sword partners with the NHS to transform care at scale. As our Regional Sales Director for NHS Markets, you will lead top-down and bottom-up engagements across ICSs, Trusts, NHS England, and DHSC, building relationships, shaping adoption, and driving commercial success for Sword's full portfolio - MSK, Prehab, Women's Health, and Mental Health solutions. This is a rare opportunity to bring cutting-edge care models into one of the most influential health systems in the world, at a moment when the NHS urgently needs scalable, cost-saving, patient-centered innovation. Your work will directly impact lives, reduce clinical burden, lower costs, and redefine pain and behavioural health care delivery for millions. What you'll be doing NHS Market Development & Deal Leadership Lead complex deals across ICSs, Trusts, NHS England, DHSC, and other strategic NHS bodies. Own the full lifecycle of NHS regional tenders (ICS-wide, multi-Trust, or national programmes), including qualification, bid strategy, supporting drafting, submissions and final presentations. Navigate procurement, frameworks, governance, clinical leadership networks, and commercial processes unique to the NHS. Drive both top-down (executive-level) and bottom-up (clinical, operational, digital, commissioning) motions to build momentum and win adoption. Sales Execution & Revenue Growth Meet and exceed your quarterly and annual sales targets for new NHS contracts. Build, progress, and manage a robust NHS-specific pipeline through proactive outreach, relationship building, and tight collaboration with internal teams. Craft compelling value propositions tailored to NHS priorities: waiting list reduction, cost savings, ROI, patient outcomes, equity, transformation agendas, Long Term Plan goals. Cross-Functional Influence & Strategy Influence and help refine Sword's UK go-to-market strategy, NHS playbook, pricing models, and operational processes. Serve as a subject-matter voice representing Sword at industry events, clinical conferences, NHS innovation forums, and meetings with key stakeholders. Collaborative Deal Crafting Work closely with Product, Clinical, Regulatory, Ops, and Marketing teams to build tailored solutions for NHS partners. Ensure smooth implementation and long-term success for all accounts landed. Mission-Driven Culture Leadership Operate with urgency, ownership, and intellectual honesty, modeling the cultural principles outlined by our CEO. Contribute ideas boldly, challenge assumptions respectfully, and help shape how Sword becomes a long-term partner to the NHS. What you need to have Core Requirements 30% travel across the UK based on NHS stakeholder needs. 7+ years B2B / B2G sales experience, with at least 3-5 years selling into the NHS (ICS, Trusts, NHSE, DHSC). Demonstrated success in building and closing complex, multi-stakeholder NHS deals. Proven track record of exceeding annual quotas with net-new revenue ownership. Ability to independently generate pipeline at pace through targeted NHS prospecting. Experience engaging clinical leaders, digital transformation teams, commissioners, and procurement functions. Experience in high-growth, high-accountability environments. Strong communicator and relationship builder who thrives in a competitive and fast-moving landscape. Expertise in managing long sales cycles and influencing senior-level stakeholders. Proficiency in Google Suite, Salesforce, and modern sales tools. Bonus Points 5+ years digital health experience. Established network across ICS leaders, Trust executives, NHSE decision-makers, Clinical Directors, and transformation teams. Relationships with employee benefit consultants/brokers (secondary market). Background in MSK, physio, mental health, prehab, or women's health solutions. Experience introducing new care pathways or AI-enabled models into the NHS. To ensure you feel good solving a big Human problem, we offer A stimulating, fast-paced environment with lots of room for creativity. A bright future at a promising high-tech startup company. Career development and growth, with a competitive salary. The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare. A flexible environment where you can control your hours (remotely) with unlimited vacation. Access to our health and well-being program (digital therapist sessions).Remote or Hybrid work policy. To get to know more about our Tech Stack, check this page. £115,150 - £180,950 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Apr 03, 2026
Full time
Overview Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women's health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at . We are expanding rapidly in the UK healthcare market, and this role will be foundational to how Sword partners with the NHS to transform care at scale. As our Regional Sales Director for NHS Markets, you will lead top-down and bottom-up engagements across ICSs, Trusts, NHS England, and DHSC, building relationships, shaping adoption, and driving commercial success for Sword's full portfolio - MSK, Prehab, Women's Health, and Mental Health solutions. This is a rare opportunity to bring cutting-edge care models into one of the most influential health systems in the world, at a moment when the NHS urgently needs scalable, cost-saving, patient-centered innovation. Your work will directly impact lives, reduce clinical burden, lower costs, and redefine pain and behavioural health care delivery for millions. What you'll be doing NHS Market Development & Deal Leadership Lead complex deals across ICSs, Trusts, NHS England, DHSC, and other strategic NHS bodies. Own the full lifecycle of NHS regional tenders (ICS-wide, multi-Trust, or national programmes), including qualification, bid strategy, supporting drafting, submissions and final presentations. Navigate procurement, frameworks, governance, clinical leadership networks, and commercial processes unique to the NHS. Drive both top-down (executive-level) and bottom-up (clinical, operational, digital, commissioning) motions to build momentum and win adoption. Sales Execution & Revenue Growth Meet and exceed your quarterly and annual sales targets for new NHS contracts. Build, progress, and manage a robust NHS-specific pipeline through proactive outreach, relationship building, and tight collaboration with internal teams. Craft compelling value propositions tailored to NHS priorities: waiting list reduction, cost savings, ROI, patient outcomes, equity, transformation agendas, Long Term Plan goals. Cross-Functional Influence & Strategy Influence and help refine Sword's UK go-to-market strategy, NHS playbook, pricing models, and operational processes. Serve as a subject-matter voice representing Sword at industry events, clinical conferences, NHS innovation forums, and meetings with key stakeholders. Collaborative Deal Crafting Work closely with Product, Clinical, Regulatory, Ops, and Marketing teams to build tailored solutions for NHS partners. Ensure smooth implementation and long-term success for all accounts landed. Mission-Driven Culture Leadership Operate with urgency, ownership, and intellectual honesty, modeling the cultural principles outlined by our CEO. Contribute ideas boldly, challenge assumptions respectfully, and help shape how Sword becomes a long-term partner to the NHS. What you need to have Core Requirements 30% travel across the UK based on NHS stakeholder needs. 7+ years B2B / B2G sales experience, with at least 3-5 years selling into the NHS (ICS, Trusts, NHSE, DHSC). Demonstrated success in building and closing complex, multi-stakeholder NHS deals. Proven track record of exceeding annual quotas with net-new revenue ownership. Ability to independently generate pipeline at pace through targeted NHS prospecting. Experience engaging clinical leaders, digital transformation teams, commissioners, and procurement functions. Experience in high-growth, high-accountability environments. Strong communicator and relationship builder who thrives in a competitive and fast-moving landscape. Expertise in managing long sales cycles and influencing senior-level stakeholders. Proficiency in Google Suite, Salesforce, and modern sales tools. Bonus Points 5+ years digital health experience. Established network across ICS leaders, Trust executives, NHSE decision-makers, Clinical Directors, and transformation teams. Relationships with employee benefit consultants/brokers (secondary market). Background in MSK, physio, mental health, prehab, or women's health solutions. Experience introducing new care pathways or AI-enabled models into the NHS. To ensure you feel good solving a big Human problem, we offer A stimulating, fast-paced environment with lots of room for creativity. A bright future at a promising high-tech startup company. Career development and growth, with a competitive salary. The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare. A flexible environment where you can control your hours (remotely) with unlimited vacation. Access to our health and well-being program (digital therapist sessions).Remote or Hybrid work policy. To get to know more about our Tech Stack, check this page. £115,150 - £180,950 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
My client is a leading contemporary art investment firm, specialising in connecting discerning investors with exclusive blue-chip and emerging art opportunities. With a growing client base of high-net-worth individuals and seasoned collectors, we pride ourselves on offering expert advice, strong returns, and access to premium artworks by internationally acclaimed artists. Role Overview: As an Art Sales Consultant you will play a vital role in driving new business by engaging potential investors over the phone. You will articulate the value of art as an alternative asset class, educate prospects on our portfolio, and close high-value sales in a dynamic, fast-paced environment. Key Responsibilities: Proactively make outbound sales calls to warm and cold leads Present compelling investment propositions in contemporary and blue-chip art Build and maintain relationships with prospective investors and art buyers Identify client needs and tailor recommendations accordingly Achieve and exceed individual sales targets and KPIs Maintain accurate CRM records and follow-up activities Attend ongoing product and industry training to enhance your knowledge Requirements: Proven telesales or phone-based B2C/B2B sales experience (minimum 1 year preferred) Excellent communication, persuasion, and closing skills Interest in or passion for the arts, investments, or luxury markets Target-driven with a competitive and resilient mindset Confident, articulate, and professional phone manner Comfortable working to daily and weekly sales metrics Ability to learn quickly and thrive in a performance-driven environment Desirable (but not essential): Previous experience selling art, luxury goods, financial products, or alternative investments Knowledge of the art market, artist valuation, or asset appreciation Familiarity with CRM systems such as Salesforce or HubSpot What We Offer: Competitive base salary with uncapped commission Clear progression route into senior sales or art advisory roles Ongoing training in art investment and sales best practices Access to a high-quality, curated inventory of investment-grade artwork Dynamic and supportive sales team environment Opportunities to attend exclusive art events and exhibitions
Apr 03, 2026
Full time
My client is a leading contemporary art investment firm, specialising in connecting discerning investors with exclusive blue-chip and emerging art opportunities. With a growing client base of high-net-worth individuals and seasoned collectors, we pride ourselves on offering expert advice, strong returns, and access to premium artworks by internationally acclaimed artists. Role Overview: As an Art Sales Consultant you will play a vital role in driving new business by engaging potential investors over the phone. You will articulate the value of art as an alternative asset class, educate prospects on our portfolio, and close high-value sales in a dynamic, fast-paced environment. Key Responsibilities: Proactively make outbound sales calls to warm and cold leads Present compelling investment propositions in contemporary and blue-chip art Build and maintain relationships with prospective investors and art buyers Identify client needs and tailor recommendations accordingly Achieve and exceed individual sales targets and KPIs Maintain accurate CRM records and follow-up activities Attend ongoing product and industry training to enhance your knowledge Requirements: Proven telesales or phone-based B2C/B2B sales experience (minimum 1 year preferred) Excellent communication, persuasion, and closing skills Interest in or passion for the arts, investments, or luxury markets Target-driven with a competitive and resilient mindset Confident, articulate, and professional phone manner Comfortable working to daily and weekly sales metrics Ability to learn quickly and thrive in a performance-driven environment Desirable (but not essential): Previous experience selling art, luxury goods, financial products, or alternative investments Knowledge of the art market, artist valuation, or asset appreciation Familiarity with CRM systems such as Salesforce or HubSpot What We Offer: Competitive base salary with uncapped commission Clear progression route into senior sales or art advisory roles Ongoing training in art investment and sales best practices Access to a high-quality, curated inventory of investment-grade artwork Dynamic and supportive sales team environment Opportunities to attend exclusive art events and exhibitions
Head of Consultancy (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Head of Consultancy to lead the strategy, growth and delivery of the organisation's consultancy practice. They are looking for someone who has experience delivering Salesforce SaaS solutions and developing consultancy strategy within purpose led organisations. What the Head of Consultancy (Salesforce SaaS) will be doing You will be responsible for crafting and implementing a consultancy strategy that aligns with organisational goal - with a focus on scaling the consultancy arm of the business. Define, scope and scale the Salesforce Consultancy arm of the business Providing Technical Oversight to ensure high quality implementations of Salesforce Systems Lead, develop and retain a Team of Salesforce consultants Manage strategic partnerships with 3 party vendors, customers and Salesforce Regular reporting to the C-Suite What the successful Head of Consultancy (Salesforce SaaS) will bring to the team You will be an experience leader in delivering Salesforce SaaS solutions, who can lead and develop a consultancy team, and work with key stakeholders internally and externally. Experience in a leadership role in a Salesforce consultancy or similar organisation Proven ability to generate comprehensive business strategy for consultancy services Demonstrated success building and developing teams Clear ability to communicate effectively with people from Senior Leaders to Junior members of staff Ability to own targets and reporting performance to Senior Leadership Teams Here's What You'll Get in Return Salary of up to £67,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Head of Consultancy opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Apr 03, 2026
Full time
Head of Consultancy (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Head of Consultancy to lead the strategy, growth and delivery of the organisation's consultancy practice. They are looking for someone who has experience delivering Salesforce SaaS solutions and developing consultancy strategy within purpose led organisations. What the Head of Consultancy (Salesforce SaaS) will be doing You will be responsible for crafting and implementing a consultancy strategy that aligns with organisational goal - with a focus on scaling the consultancy arm of the business. Define, scope and scale the Salesforce Consultancy arm of the business Providing Technical Oversight to ensure high quality implementations of Salesforce Systems Lead, develop and retain a Team of Salesforce consultants Manage strategic partnerships with 3 party vendors, customers and Salesforce Regular reporting to the C-Suite What the successful Head of Consultancy (Salesforce SaaS) will bring to the team You will be an experience leader in delivering Salesforce SaaS solutions, who can lead and develop a consultancy team, and work with key stakeholders internally and externally. Experience in a leadership role in a Salesforce consultancy or similar organisation Proven ability to generate comprehensive business strategy for consultancy services Demonstrated success building and developing teams Clear ability to communicate effectively with people from Senior Leaders to Junior members of staff Ability to own targets and reporting performance to Senior Leadership Teams Here's What You'll Get in Return Salary of up to £67,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Head of Consultancy opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Our client is looking for a Junior Financial Adviser to join their expanding team, based in London. This is an exciting opportunity for those who have little to no experience working as a Financial Adviser in the UK and who are close to achieving or have the Level 4 Qualification. If this applies to you and you are a highly motivated individual with excellent communication skills, then this may be the perfect opportunity. As a Financial Consultant you will be expected to build long term relationships with clients and ensure that the clients' interests are a priority. Advice provided to clients should help them to make well informed decisions regarding all aspects of financial planning. This role is responsible for the client experience and engaging resources to deliver a complete wealth management solution. You will also be expected to contribute to the company's culture by upholding its values and be willing to help colleagues. Principle Duties Provide an excellent and consistent standard of financial advice to existing and prospective clients Maintain the reputation of the company by practicing the highest standards of conduct when dealing with clients Use proprietary tools and reports to enhance the quality of advice to both prospective and existing clients Meet with prospective clients with the aim of converting into long standing clients Adhere to General Data Protection Act (GDPR) when dealing with client data Keep up to date with FCA regulations, products and polices, and understand the impact of any changes on clients Build a detailed picture of the client's financial circumstances (through dialogue and desk research) to provide the client with ideas and opportunities to maximise the value of the client's current and future net worth Maintain ongoing relationships with clients using Salesforce in addition to other tools Person Specification Level 4 qualified (or in the final stages of becoming qualified) Strong moral values Professional conduct and appearance Thrives in a sales environment Strong desire for professional development Passionate about building long term relationships with clients Demonstrable success in a previous role Highly motivated, driven and commercial Experience within financial services preferable but not essential Ambitious with a focus on client service and generating new connections Demonstrable experience of building rapport and interacting with clients effectively Evidence of client relationship management and identifying new opportunities Excellent organisational and communication skills Ability to manage multiple senior stakeholders and reporting requirements Ability to use initiative to problem solve Adaptable to change in a fast paced environment Committed to advocating and encouraging an inclusive and diverse team culture Ability to promote an open and considerate culture IT proficient including Office 365
Apr 03, 2026
Full time
Our client is looking for a Junior Financial Adviser to join their expanding team, based in London. This is an exciting opportunity for those who have little to no experience working as a Financial Adviser in the UK and who are close to achieving or have the Level 4 Qualification. If this applies to you and you are a highly motivated individual with excellent communication skills, then this may be the perfect opportunity. As a Financial Consultant you will be expected to build long term relationships with clients and ensure that the clients' interests are a priority. Advice provided to clients should help them to make well informed decisions regarding all aspects of financial planning. This role is responsible for the client experience and engaging resources to deliver a complete wealth management solution. You will also be expected to contribute to the company's culture by upholding its values and be willing to help colleagues. Principle Duties Provide an excellent and consistent standard of financial advice to existing and prospective clients Maintain the reputation of the company by practicing the highest standards of conduct when dealing with clients Use proprietary tools and reports to enhance the quality of advice to both prospective and existing clients Meet with prospective clients with the aim of converting into long standing clients Adhere to General Data Protection Act (GDPR) when dealing with client data Keep up to date with FCA regulations, products and polices, and understand the impact of any changes on clients Build a detailed picture of the client's financial circumstances (through dialogue and desk research) to provide the client with ideas and opportunities to maximise the value of the client's current and future net worth Maintain ongoing relationships with clients using Salesforce in addition to other tools Person Specification Level 4 qualified (or in the final stages of becoming qualified) Strong moral values Professional conduct and appearance Thrives in a sales environment Strong desire for professional development Passionate about building long term relationships with clients Demonstrable success in a previous role Highly motivated, driven and commercial Experience within financial services preferable but not essential Ambitious with a focus on client service and generating new connections Demonstrable experience of building rapport and interacting with clients effectively Evidence of client relationship management and identifying new opportunities Excellent organisational and communication skills Ability to manage multiple senior stakeholders and reporting requirements Ability to use initiative to problem solve Adaptable to change in a fast paced environment Committed to advocating and encouraging an inclusive and diverse team culture Ability to promote an open and considerate culture IT proficient including Office 365
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
Apr 03, 2026
Full time
As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.
Business Development Representative, Commercial Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do As a Business Development Representative, you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team. You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities in upper sales positions. Responsibilities Working directly with our Senior Sales Managers with the goal of developing you into an Account Executive within 6 12 months. The role itself has been carefully thought out to ensure diversity, ongoing training, and a clear progression path. The first part of your role would include online research about potential clients, lead generation, and appointment setting. You would also have the opportunity to attend all of the meetings you book to ensure you are being fully trained to become a senior consultant. You will also have an opportunity to book and attend meetings with existing clients as part of this role. This role is certainly suited to someone with a "Hunter & Gather" type mentality. Requirements Proven high-volume sales experience (B2B or B2C) Proven track record achieving sales KPIs Competitive nature Strong verbal and written communication skills Confident dealing with business owners Proficient with Microsoft Office suite Organized and proven ability to multitask Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen. Apply now.
Apr 02, 2026
Full time
Business Development Representative, Commercial Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do As a Business Development Representative, you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team. You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities in upper sales positions. Responsibilities Working directly with our Senior Sales Managers with the goal of developing you into an Account Executive within 6 12 months. The role itself has been carefully thought out to ensure diversity, ongoing training, and a clear progression path. The first part of your role would include online research about potential clients, lead generation, and appointment setting. You would also have the opportunity to attend all of the meetings you book to ensure you are being fully trained to become a senior consultant. You will also have an opportunity to book and attend meetings with existing clients as part of this role. This role is certainly suited to someone with a "Hunter & Gather" type mentality. Requirements Proven high-volume sales experience (B2B or B2C) Proven track record achieving sales KPIs Competitive nature Strong verbal and written communication skills Confident dealing with business owners Proficient with Microsoft Office suite Organized and proven ability to multitask Why You'll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen. Apply now.
Job Title: Sales Executive - USA-LA based This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Overview A customer-facing role responsible for developing business in new markets and where appropriate growing market share in existing markets. Developing the sales strategy to ensure the business is most effective in achieving targets for business growth and revenue in all key regions across the Print & Packaging offering as well as seeking opportunities for creative services. Accountabilities To drive the business development activities for the offering in the allocated countries, taking responsibility for all commercial aspects of any successful pitch and implementation. Undertake activity for other markets when appropriate. To lead as appropriate or support business development activities and to assist as required in incremental growth opportunities with existing clients. To play an active role in identifying and following through on opportunities to develop the service offering. Required to deliver the target and budget numbers with agreed levels of profitability. Duties and responsibilities Develop and lead new business activity, to grow revenue in line with our annualised budgets and our strategic business plans Ensure that we are included on RFQ activity to achieve sales targets and growth expectations. Achieve agreed sales targets ensuring EBITDA and turnover targets met. Ensure that we maintain the agreed gross profit ratios for all existing and new business and to review on 6 month basis Customer gross profit performance and recommend action where appropriate To manage effectively and efficiently all set up costs, setting clear budgets in line with targets and ensuring sound commercial usage of resources. To develop our business relationship with customers to enable us to grow our value proposition and service offering Assist in the development of the company value proposition To sell our full value proposition and service offering to all major customer targets Lead and implement the Key Account Strategy and Key Account Plans KAP for the defined Accounts and ensure that they are relevant and up to date and reviewed every 6 months Provide leadership to the Sales and customer services team by ensuring the necessary disciplines are in place around maximising customer visits, contact reports and that internal review meetings are taking place at the agreed frequency. Ensure the Sales and Business Development organisation remains fully abreast of the organisations global technical capabilities. Maintain awareness of developments in sales techniques and technology to ensure that the company maintains and develops its competitive position. Develop and control budget to ensure that all financial targets are met and that all necessary financial controls are in place to comply with company and regulatory requirements. Monitor competitive landscape to ensure that the business maintains and develops its competitive position. Work with the Sales Director to co-ordinate activities and maximise value. To report activity each month to the Sales Director. Keeping information concerning assigned accounts up to date in the current CRM system (at present SalesForce) Key Skills Highly experienced in ensuring participation in RFQ processes within a range of consumer markets. Strong proven ability of creating, developing and managing multi level customer relationships. Track record in new business pitches, account management and customer care Understanding/experience of artwork and pre-press workflows for packaging Relevant experience and client relationships in the Consumer Packaged Goods industry with a track record of selling in this environment at senior level Strong customer-facing skills - presenting the company in a professional and knowledgeable manner Strong negotiating skills and experience To apply for this vacancy fill in the form below. The following fields are required.
Apr 02, 2026
Full time
Job Title: Sales Executive - USA-LA based This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Overview A customer-facing role responsible for developing business in new markets and where appropriate growing market share in existing markets. Developing the sales strategy to ensure the business is most effective in achieving targets for business growth and revenue in all key regions across the Print & Packaging offering as well as seeking opportunities for creative services. Accountabilities To drive the business development activities for the offering in the allocated countries, taking responsibility for all commercial aspects of any successful pitch and implementation. Undertake activity for other markets when appropriate. To lead as appropriate or support business development activities and to assist as required in incremental growth opportunities with existing clients. To play an active role in identifying and following through on opportunities to develop the service offering. Required to deliver the target and budget numbers with agreed levels of profitability. Duties and responsibilities Develop and lead new business activity, to grow revenue in line with our annualised budgets and our strategic business plans Ensure that we are included on RFQ activity to achieve sales targets and growth expectations. Achieve agreed sales targets ensuring EBITDA and turnover targets met. Ensure that we maintain the agreed gross profit ratios for all existing and new business and to review on 6 month basis Customer gross profit performance and recommend action where appropriate To manage effectively and efficiently all set up costs, setting clear budgets in line with targets and ensuring sound commercial usage of resources. To develop our business relationship with customers to enable us to grow our value proposition and service offering Assist in the development of the company value proposition To sell our full value proposition and service offering to all major customer targets Lead and implement the Key Account Strategy and Key Account Plans KAP for the defined Accounts and ensure that they are relevant and up to date and reviewed every 6 months Provide leadership to the Sales and customer services team by ensuring the necessary disciplines are in place around maximising customer visits, contact reports and that internal review meetings are taking place at the agreed frequency. Ensure the Sales and Business Development organisation remains fully abreast of the organisations global technical capabilities. Maintain awareness of developments in sales techniques and technology to ensure that the company maintains and develops its competitive position. Develop and control budget to ensure that all financial targets are met and that all necessary financial controls are in place to comply with company and regulatory requirements. Monitor competitive landscape to ensure that the business maintains and develops its competitive position. Work with the Sales Director to co-ordinate activities and maximise value. To report activity each month to the Sales Director. Keeping information concerning assigned accounts up to date in the current CRM system (at present SalesForce) Key Skills Highly experienced in ensuring participation in RFQ processes within a range of consumer markets. Strong proven ability of creating, developing and managing multi level customer relationships. Track record in new business pitches, account management and customer care Understanding/experience of artwork and pre-press workflows for packaging Relevant experience and client relationships in the Consumer Packaged Goods industry with a track record of selling in this environment at senior level Strong customer-facing skills - presenting the company in a professional and knowledgeable manner Strong negotiating skills and experience To apply for this vacancy fill in the form below. The following fields are required.
Monitoring and Evaluation Manager (Maternity Cover) Contract: Fixed-term (Maternity Cover) from the beginning of June 2026 Hours: Part Time, 0.6 FTE/ 3 days a week Location: Office based at Somerset House, London, with some hybrid working Salary: £32,000 (pro rata) Job Overview The Monitoring and Evaluation Manager plays a central role in ensuring that the National Saturday Club (NSC) can robustly measure, evaluate and communicate the significant positive impact of its work, and that of its partners, on young people across the UK. Working closely with the CRM Manager and the wider national team, the postholder will oversee data collection processes across the national network of Saturday Clubs hosted by universities, colleges and cultural institutions. The role supports Clubs to gather meaningful and consistent data, while ensuring that young people and partners clearly understand what information is collected and why. It also ensures that high- quality data is collected, managed and shared effectively, and that clear feedback loops are established to inform programme planning, recruitment and retention, while supporting an evidence-based culture across the organisation. This role is critical to ensuring that, as the National Saturday Club grows, it does so responsibly. The postholder will help maintain high standards of experience for its beneficiaries and contribute to building a credible and transparent evidence base that strengthens the organisation's long-term sustainability and its influence on policy, research and knowledge sharing. Responsibilities and Duties: Working with the NSC team, develop and maintain appropriate methods of data collection, aligned with the organisational theory of change, and funder requirements Working with the CRM Manager, manage data collection systems to develop a robust evidence base Work with the independent evaluator consultant and meet regular reporting deadlines Create clear guidelines and support Clubs in collecting quality data in a timely manner Ensure clear messaging for Club members and host partners to understand what data is being collected, methods and their rights Set up and enact a system of reminders and support to boost response rates Clean and manage datasets• Working with the CRM Manager, develop dashboards for sharing live monitoring and evaluation data with NSC team members on key themes including Club member recruitment, young people demographics, and programme feedback Compile data for accurate reports for funders, trustees and partners in a timely manner Share summaries and learning back with the National Saturday Club team, Clubs and funding partners Develop structured processes and timelines for sharing monitoring and evaluation findings with NSC team members to inform programme planning, recruitment and retention work Maintain secure data archives Other Information: Attend and contribute to team meetings, supervision sessions, training and any other internal meetings as requested Attend external meetings with stakeholders, partners and funders as requested Conduct all activities in line with our values and policies and in a manner which promotes and enhances National Saturday Club's image and reputation. Undertake any other duties that may reasonably be required to fulfil the duties of this post (including some national travel, overnight stays) Some weekend working may be required, for which time-off in lieu can be claimed. Person specification: Essential Criteria: Undergraduate degree or equivalent experience Demonstrable experience in monitoring and evaluation, data management or impact reporting within education, youth, cultural or voluntary sectors Strong experience managing, cleaning and maintaining quantitative and qualitative datasets Experience developing or managing data collection systems across multiple delivery partners Good understanding of data protection, GDPR and ethical considerations when working with young people Experience producing clear and accurate reports for funders, trustees or senior stakeholders Strong IT proficiency, data literacy and confidence using CRM systems, databases and spreadsheet software Ability to communicate data processes clearly to partners and support improved response rates Strong organisational skills, with the ability to manage deadlines and multiple reporting cycles Commitment to equity and inclusion and an understanding of non-formal or creative learning contexts Excellent attention to detail and accuracy Ability to work independently and collaboratively in a fast-paced environment Professional, approachable and supportive manner when working with partners Desirable Criteria: Experience working within a multi-site or networked delivery model Experience working with Salesforce or similar CRM development or system design Experience developing data dashboards or using visualisation tools (e.g. Power BI, Tableau or similar) Knowledge of participatory or youth-centred evaluation approaches Experience presenting data to external stakeholders, including funders Understanding of creative education, cultural sector delivery or youth participation policy Experience contributing to organisational strategy through evaluation insights Experience working with young people in educational or creative context Previous experience in cultural or creative organisations Equality, Diversity & Inclusion All employees complete safeguarding and ED&I training and contribute to an inclusive culture. We actively welcome applications from candidates of all backgrounds - particularly those currently under-represented in the arts, cultural and education sectors. Environmental responsibility We take our role in trying to minimise our impact on the environment seriously and recognise the importance of championing and influencing change within our organisation, through partner collaboration and across all our activities. Data Protection All applications will be processed in accordance with General Data Protection Regulations (GDPR). All applications will be held for a period of six months for the purposes of consideration for future roles, after which point they will be securely destroyed. If you do not wish for your application to be held for this duration, then please notify us by emailing; The Saturday Club Trust is a UK-registered charity (no ) and company limited by guarantee in England and Wales (no ).
Apr 02, 2026
Full time
Monitoring and Evaluation Manager (Maternity Cover) Contract: Fixed-term (Maternity Cover) from the beginning of June 2026 Hours: Part Time, 0.6 FTE/ 3 days a week Location: Office based at Somerset House, London, with some hybrid working Salary: £32,000 (pro rata) Job Overview The Monitoring and Evaluation Manager plays a central role in ensuring that the National Saturday Club (NSC) can robustly measure, evaluate and communicate the significant positive impact of its work, and that of its partners, on young people across the UK. Working closely with the CRM Manager and the wider national team, the postholder will oversee data collection processes across the national network of Saturday Clubs hosted by universities, colleges and cultural institutions. The role supports Clubs to gather meaningful and consistent data, while ensuring that young people and partners clearly understand what information is collected and why. It also ensures that high- quality data is collected, managed and shared effectively, and that clear feedback loops are established to inform programme planning, recruitment and retention, while supporting an evidence-based culture across the organisation. This role is critical to ensuring that, as the National Saturday Club grows, it does so responsibly. The postholder will help maintain high standards of experience for its beneficiaries and contribute to building a credible and transparent evidence base that strengthens the organisation's long-term sustainability and its influence on policy, research and knowledge sharing. Responsibilities and Duties: Working with the NSC team, develop and maintain appropriate methods of data collection, aligned with the organisational theory of change, and funder requirements Working with the CRM Manager, manage data collection systems to develop a robust evidence base Work with the independent evaluator consultant and meet regular reporting deadlines Create clear guidelines and support Clubs in collecting quality data in a timely manner Ensure clear messaging for Club members and host partners to understand what data is being collected, methods and their rights Set up and enact a system of reminders and support to boost response rates Clean and manage datasets• Working with the CRM Manager, develop dashboards for sharing live monitoring and evaluation data with NSC team members on key themes including Club member recruitment, young people demographics, and programme feedback Compile data for accurate reports for funders, trustees and partners in a timely manner Share summaries and learning back with the National Saturday Club team, Clubs and funding partners Develop structured processes and timelines for sharing monitoring and evaluation findings with NSC team members to inform programme planning, recruitment and retention work Maintain secure data archives Other Information: Attend and contribute to team meetings, supervision sessions, training and any other internal meetings as requested Attend external meetings with stakeholders, partners and funders as requested Conduct all activities in line with our values and policies and in a manner which promotes and enhances National Saturday Club's image and reputation. Undertake any other duties that may reasonably be required to fulfil the duties of this post (including some national travel, overnight stays) Some weekend working may be required, for which time-off in lieu can be claimed. Person specification: Essential Criteria: Undergraduate degree or equivalent experience Demonstrable experience in monitoring and evaluation, data management or impact reporting within education, youth, cultural or voluntary sectors Strong experience managing, cleaning and maintaining quantitative and qualitative datasets Experience developing or managing data collection systems across multiple delivery partners Good understanding of data protection, GDPR and ethical considerations when working with young people Experience producing clear and accurate reports for funders, trustees or senior stakeholders Strong IT proficiency, data literacy and confidence using CRM systems, databases and spreadsheet software Ability to communicate data processes clearly to partners and support improved response rates Strong organisational skills, with the ability to manage deadlines and multiple reporting cycles Commitment to equity and inclusion and an understanding of non-formal or creative learning contexts Excellent attention to detail and accuracy Ability to work independently and collaboratively in a fast-paced environment Professional, approachable and supportive manner when working with partners Desirable Criteria: Experience working within a multi-site or networked delivery model Experience working with Salesforce or similar CRM development or system design Experience developing data dashboards or using visualisation tools (e.g. Power BI, Tableau or similar) Knowledge of participatory or youth-centred evaluation approaches Experience presenting data to external stakeholders, including funders Understanding of creative education, cultural sector delivery or youth participation policy Experience contributing to organisational strategy through evaluation insights Experience working with young people in educational or creative context Previous experience in cultural or creative organisations Equality, Diversity & Inclusion All employees complete safeguarding and ED&I training and contribute to an inclusive culture. We actively welcome applications from candidates of all backgrounds - particularly those currently under-represented in the arts, cultural and education sectors. Environmental responsibility We take our role in trying to minimise our impact on the environment seriously and recognise the importance of championing and influencing change within our organisation, through partner collaboration and across all our activities. Data Protection All applications will be processed in accordance with General Data Protection Regulations (GDPR). All applications will be held for a period of six months for the purposes of consideration for future roles, after which point they will be securely destroyed. If you do not wish for your application to be held for this duration, then please notify us by emailing; The Saturday Club Trust is a UK-registered charity (no ) and company limited by guarantee in England and Wales (no ).
YOUTH ENDOWMENT FUND CHARITABLE TRUST
Hackney, London
The Youth Endowment Fund Head of Digital Communications Reports to: Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don't matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn't have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we're smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors - youth-workers, police officers, social workers, policymakers, headteachers, and more - to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors - education, youth justice, youth sector, children's services, policing, health - and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content - from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention - and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF's existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer - to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF's products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement - views, likes, comments and shares - online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF's work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences - without oversimplifying. You bring clarity where others bring jargon. You get things done. You're organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation's audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You're a strategic thinker who can see the big picture without losing sight of the detail. You're logical, creative, and open to challenge - always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You're plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video - such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children's services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it's not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It's important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
Apr 02, 2026
Full time
The Youth Endowment Fund Head of Digital Communications Reports to: Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don't matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn't have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we're smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors - youth-workers, police officers, social workers, policymakers, headteachers, and more - to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors - education, youth justice, youth sector, children's services, policing, health - and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content - from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention - and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF's existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer - to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF's products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement - views, likes, comments and shares - online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF's work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences - without oversimplifying. You bring clarity where others bring jargon. You get things done. You're organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation's audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You're a strategic thinker who can see the big picture without losing sight of the detail. You're logical, creative, and open to challenge - always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You're plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video - such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children's services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it's not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It's important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
A rapidly growing technology consultancy is looking for a Business Development Manager with built environment experience and an active network of Project Managers, Architects, MEP & Main Contractors in workplace or hospitality. If your contacts open doors and you know how fit out and new build projects run, this role will suit you perfectly. The Role • Build and grow relationships with Project Managers, Cost Consultants, Architects and key project stakeholders. • Spot early stage project opportunities and drive pipeline growth. • Stay close to market activity and client project cycles. • Represent the business at major industry events (CoreNet, BCO, etc.). • Support proposals, bids and CRM updates. To be successful with this opportunity you will have an understanding of work place and/or hospitality build projects and have a live network in areas such as commercial real estate, luxury commercial developments, building consultants, architecture and construction management. The ideal experience includes: • Proven consultative sales experience in the built environment. • Comfortable engaging senior stakeholders. • Strong presentation and communication skills. • CRM experience (Salesforce preferred). • Understanding of RIBA stages is a bonus. This is a key growth hire for an ambitious and already successful consultancy. If your network is strong and you know the built environment inside out, working collaboratively with a high performing Sales Director, you'll hit the ground running and be rewarded with an uncapped and generous commission bonus structure. At Fourteen People, we are committed to offering equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age or any other protected characteristics. We understand there is still much to be done as we partner with our clients to create and improve robust recruitment processes that will improve diversity equity and inclusion in the workplace. Fourteen People Ltd is acting as an Employment Agency in relation to this vacancy .
Apr 02, 2026
Full time
A rapidly growing technology consultancy is looking for a Business Development Manager with built environment experience and an active network of Project Managers, Architects, MEP & Main Contractors in workplace or hospitality. If your contacts open doors and you know how fit out and new build projects run, this role will suit you perfectly. The Role • Build and grow relationships with Project Managers, Cost Consultants, Architects and key project stakeholders. • Spot early stage project opportunities and drive pipeline growth. • Stay close to market activity and client project cycles. • Represent the business at major industry events (CoreNet, BCO, etc.). • Support proposals, bids and CRM updates. To be successful with this opportunity you will have an understanding of work place and/or hospitality build projects and have a live network in areas such as commercial real estate, luxury commercial developments, building consultants, architecture and construction management. The ideal experience includes: • Proven consultative sales experience in the built environment. • Comfortable engaging senior stakeholders. • Strong presentation and communication skills. • CRM experience (Salesforce preferred). • Understanding of RIBA stages is a bonus. This is a key growth hire for an ambitious and already successful consultancy. If your network is strong and you know the built environment inside out, working collaboratively with a high performing Sales Director, you'll hit the ground running and be rewarded with an uncapped and generous commission bonus structure. At Fourteen People, we are committed to offering equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age or any other protected characteristics. We understand there is still much to be done as we partner with our clients to create and improve robust recruitment processes that will improve diversity equity and inclusion in the workplace. Fourteen People Ltd is acting as an Employment Agency in relation to this vacancy .
Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities You'll support the full lifecycle of customer technology projects-from research and business case development to delivery and implementation. You'll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions. You'll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences. Skills and attributes for success You're analytical, detail-oriented, and a strong communicator. You're comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure. You thrive in agile environments and enjoy collaborating with diverse teams. Your focus is always on delivering value and enhancing customer experience. Ideally, you'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for We're looking for someone who's curious, adaptable, and purpose-driven. You bring a collaborative mindset and a passion for innovation. You're ready to make an impact and help shape the future of customer transformation. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 02, 2026
Full time
Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities You'll support the full lifecycle of customer technology projects-from research and business case development to delivery and implementation. You'll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions. You'll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences. Skills and attributes for success You're analytical, detail-oriented, and a strong communicator. You're comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure. You thrive in agile environments and enjoy collaborating with diverse teams. Your focus is always on delivering value and enhancing customer experience. Ideally, you'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for We're looking for someone who's curious, adaptable, and purpose-driven. You bring a collaborative mindset and a passion for innovation. You're ready to make an impact and help shape the future of customer transformation. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
A leading consulting firm is looking for a Senior Consultant to revolutionize customer engagement through digital transformation. The role involves supporting technology projects across their lifecycle and delivering customer-centered solutions. Ideal candidates will possess strong analytical skills and experience with CRM platforms like Salesforce, thrive in agile environments, and have knowledge of Lean and Six Sigma methodologies. Join and contribute to shaping a better working world.
Apr 02, 2026
Full time
A leading consulting firm is looking for a Senior Consultant to revolutionize customer engagement through digital transformation. The role involves supporting technology projects across their lifecycle and delivering customer-centered solutions. Ideal candidates will possess strong analytical skills and experience with CRM platforms like Salesforce, thrive in agile environments, and have knowledge of Lean and Six Sigma methodologies. Join and contribute to shaping a better working world.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 02, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Apr 02, 2026
Full time
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Apr 01, 2026
Full time
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
