Pallet and Packaging Co-ordinator

James Jones & Sons Ltd is one of the UK's largest and most progressive timber processing companies with core activities in timber harvesting, haulage, and sawmilling.

With 26 sites throughout the UK, we operate seven sawmills, an engineered wood manufacturing plant in the north of Scotland and 17 pallet and packaging operations. We produce high quality, British grown timber for the UK construction, fencing & landscaping, and agricultural sectors; market-leading JJI-Joists for the housebuilding and construction markets and pallets and packaging for blue chip domestic and exporting businesses.

We are looking for full time Pallet & Packaging Co-ordinator reporting to the Sales Manager.

Overview

We have an exciting role based at our Lockerbie site, whilst coordinating across all production sites throughout the country.

This role will work across sales and production and it is important to ensure that customer needs are exceeded, production is optimised and stock levels are appropriate.

In this role, you can really make a difference.

Responsibilities

Capacity planning

• Complete weekly analysis of our pallet & packaging order book. For each product category identify any over/under capacity and lead time.
• Communicate this information to the sales and planning teams.
• Work with the team to identify any problem sizes and agree a resolution.
• Work with our production planner to identify any time critical orders are prioritised.
• Compile stock information from all sites and circulate this to our customer base. Proactively move slow moving product.

Sales / customer co-ordination

• Build great relationships with our pallet & packaging customers - both internal and external.
• Liaise with regular customers to identify monthly requirements. Schedule these orders in line with capacity plan.
• Be the first point of contact for all customers who are seeking information regarding delivery dates.
• Proactively inform customers of any issues with their upcoming orders or opportunities to improve their delivery dates.
• Use your detailed knowledge of the production capabilities of each site to answer new customer enquiries.
• Work with the despatch team to ensure the optimum efficiency.
• Liaise with customers to ensure that orders are live and any appropriate balances are cancelled down, whilst ensuring there isn't any stock produced against the balance.
• Coordinate with the field sales manager that agree pricing with customers and assist them with customer sales information.

Ad-hoc responsibilitie

• Cover for production planning and dispatch teams.

Your skillset

• You have a thirst for knowledge - you will strive to understand the production processes at each site and which products allow them to optimise production, whilst delivering customer needs. You'll also understand how our customers use our product to allow you to service their requirements appropriately.
• You have a real passion for customer service - you ensure that our customers, both internal and external have the product they need, when they need it.
• You are a "Top of the range" communicator - you ensure our team has the information that they need to do their job.
• You're enthusiastic and energetic.
• You are detailed, methodical and have excellent attention to detail.
• You're excellent at manipulating data within excel and using this data to drive decisions
• You're a problem solver - when there's an issue you enjoy the challenge of finding a solution. You enjoy this rather that seeing it as a chore.
• You have advanced computer use, especially in Excel and Outlook

Benefits include :

• Competitive salary.
• Yearly bonus.
• Enhanced pension scheme.