Entry Level Customer Support Analyst

An exciting opportunity has arisen within our legal software support department for an Entry Level Customer Support Analyst. The software support team offers support to our customers on a variety of different products including our product Carpe Diem. Carpe Diem is one of the leading time recording products in the Legal Market. As well as providing support on this the successful applicant will provide support for other Advanced OwnIP products as well as support for our third party product NetDocuments.

• As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

• Effective problem solving skills
• Well-developed oral and written communication skills
• Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows and Microsoft office suite

Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme.

• Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance - 3-4x times annual salary
• Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility - Committed to the development & growth of our people
• All our benefits are subject to location
  

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

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