Deputy Chief Operating Officer

Deputy Chief Operating Officer
East of England Ambulance Service NHS Trust

Competitive remuneration package
Location: Cambridgeshire, with flexible working

Overview
East of England Ambulance Service NHS Trust (EEAST) was formed July 1, 2006, with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.

EEAST have a bold vision to ensure that the people of the East of England region are provided with excellent emergency and urgent care from a dedicated team of nearly 5,000 staff and 1,500 volunteers. Their overarching aim is to place patients and staff at the heart of everything they do while delivering their vision of 'outstanding care, exceptional people, every hour of every day. The vision is supported by their organisational goals:

• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation

However, EEAST has some major problems they need to tackle to achieve these aims, particularly in delivering a systematic change in organisational culture, developing and creating new partnerships with communities and stakeholders, whilst strengthening performance and quality - all areas which the new Executive will drive forward.

This is a real opportunity for innovative thinking and strategic leadership which could be an exemplar to the rest of the UK's ambulance trusts. EEAST have very recently appointed to four newly created Executive Director posts to deliver the required organisational and culture change and transformation.

The role
As a senior member the Senior Leadership Team, the post holder will plan, develop and implement Operation performance improvement and delivery by:

• Promoting a culture of continuous quality-improvement to ensure best practice patient care
• Developing a 'one service' brand and culture for the delivery of patient facing service
• Ensuring operations works as a single team to provide an efficient and cost-effective service
• Providing leadership and direction to all operational staff in EEAST sectors to ensure central policy is effectively implemented and performance levels achieved.
• To ensure EEAST works effectively with individual CCGs, STPs, and clusters to influence and implement local urgent care policy
• Representing the Chief Operating Officer when required; being the 'public face' of the EEAST and enhancing the reputation and profile of the Service
• Making the most effective decisions on behalf of the EEAST that affect patient care, the public, staff and the Service using well-informed judgement in collaboration with a range of stakeholders
• Working with external agencies and communities to build relationships and proactively deliver appropriate responses to meet the challenges and needs of patients, other emergency, social and health care services
• Making and being accountable for decisions on behalf of the Trust at Gold/strategic level requiring working an On Call out of hours rota, covering days, nights and weekends
• Being a role model leader by demonstrating effective and appropriate behaviours in both the day-today and high risk, difficult and distressing situations
• Being responsible for managing a budget and holding managers and teams accountable for expenditure

The overarching priority for this role is to improve the working lives of everyone at EEAST and.

You

Your sector background is not important, what is critical is that you will be able to demonstrate how your healthcare operational leadership contribution from a strategic, tactical and operational perspective has directly contributed to a large complex organisation meeting its objectives and delivering on its strategy.

You are a strong operational leader, who possesses solid business acumen, with the ability to influence and build relationships but also will have the strength of character to challenge and be challenged.

Your ability to provide inspirational, dynamic and forward-thinking leadership and deliver results will be essential elements of the role.

How to apply
Application is by CV, covering letter with completed Candidate Evidence Form which should explain both why you are interested in the post and why you think you would be an excellent candidate for East of England Ambulance Service NHS Trust.

Alternatively, you can visit the campaign microsite to submit your application.

Further information
For an informal conversation about the post or to request a copy of the Candidate Brief please contact Laurence Wolahan or Katarzyna Prosniak of Hays Executive on and respectively.

Closing date: 12 th December 2021
Preliminary interviews: Beginning January 2022
EEAST interviews: Mid-January 2022

The above dates are subject to change