Job Description
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.
The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry.
About You:
As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally.
This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader.
Key Responsibilities:
Provide support to clients globally and advise on questions and queries
Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally
Investigate issues to resolution, involving other parties and escalating where needed
Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages
Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions
Clearly communicate updates, timelines and manage client expectations
Essential Requirements:
1+ year experience supporting an EMS or OMS
2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics)
Technical knowledge and prior exposure to Linux and Shell-scripting
Experience in a coding language such as C++, Java or Python
Knowledge of FIX protocol
Excellent analytical and problem-solving skills
Ability to communicate confidently and concisely to both business and technical clients and colleagues
Ability to work under pressure while remaining calm and composed
Desire to learn both the business and technical aspects of the financial capital markets in which the company operates
Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration.
Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered.
The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.
IND123
The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry.
About You:
As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally.
This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader.
Key Responsibilities:
Provide support to clients globally and advise on questions and queries
Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally
Investigate issues to resolution, involving other parties and escalating where needed
Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages
Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions
Clearly communicate updates, timelines and manage client expectations
Essential Requirements:
1+ year experience supporting an EMS or OMS
2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics)
Technical knowledge and prior exposure to Linux and Shell-scripting
Experience in a coding language such as C++, Java or Python
Knowledge of FIX protocol
Excellent analytical and problem-solving skills
Ability to communicate confidently and concisely to both business and technical clients and colleagues
Ability to work under pressure while remaining calm and composed
Desire to learn both the business and technical aspects of the financial capital markets in which the company operates
Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration.
Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered.
The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.
IND123
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