Job Description
ROLE: Customer Success Manager
SALARY: £25-27k basic + OTE up to £39k
LOCATION: Bristol HQ
GDS Group is a global project intelligence and company dedicated to helping clients meet the challenges posed by a fast-moving, digitally disruptive business environment.
Whether it's brokering real solutions to existing or future business projects, providing greater insight into emerging trends and their outcomes or delivering the tools needed to enable meaningful organisational change, our virtual roundtables, interactive virtual business webinars and digital summits provide the intelligence needed to deliver our customer's business objectives.
About the role
As a Customer Success Manager, you will be guiding senior executives on a journey through industry leading virtual engagements, from welcoming all executives to their chosen GDS Summit to hosting their follow up call post event.
You will be working in the heart of our summit's division, working closely with multiple internal departments to manage & maintain the relationship GDS has with their executives pre, during & post summit.
You will engage directly with senior executives, ensuring they get the most value out of their summit experience. You will support them in creating their unique summit profiles, tailoring their bespoke schedules & managing their post-summit follow up process.
You will be providing an unrivalled, white-glove experience for senior executives across North America & Europe.
Responsibilities, Duties and KPI's
End to end management of the customer journey with all senior executives, providing value & support across all touchpoints.
Co-ordinating with multiple stakeholders within the business to deliver on all required touchpoints to ensure a cohesive & seamless customer journey.
Managing the follow up campaign within required timeframes, responsible for securing a minimum of 40% Stage 2 meetings between client & executive.
Facilitating all Stage 2 meetings within the required timeframe.
Effectively managing all associated administration for business reporting.
About you
The successful applicant will be able to effectively communicate with C-levels via multiple streams of communication.
The successful applicant will have excellent time management skills and the ability to work under pressure.
Ability to use CRM's such as Salesforce, Microsoft teams successfully.
GDS Group offers:
Ongoing training. Throughout your career at GDS Group you'll receive continued career development support from our management team
Uncapped earning potential. Structured commission scheme, quarterly and annual financial incentives and prizes
Exceptional career progression. We're ever-evolving, if you work hard and do well - with our help and support there are no artificial limits to your speed of progress
Global opportunities. We are a global company with offices in Miami, NY and Bristol - that means great scope for our staff as well as opportunities to travel