Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Jan 16, 2026
Full time
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
The role is to perform daily administrative activities and support the Project Manager(s), Project Director(s) and cross-functional study team(s) through expert knowledge and effective use of the systems, tools and processes available with a focus on a complete and accurate Trial Master File (TMF) delivery. Supports Project Support Specialist (PSS) in setting up and archiving eTMF(s). THIS IS A HYBRID ROLE: WE EXPECT THE SUCCESSFUL CANDIDATE TO WORK IN THE OFFICE 2-3 DAYS PER WEEK Specific Duties: Administrative Support to the Project team: Support clinical trial teams in the planning, initiation, execution, and close out of studies in compliance with ICH GCP, SOPs, and regulatory requirements. TMF Management: Maintain and update the Trial Master File (TMF/eTMF) to ensure inspection readiness at all times. - CPTMS Management: Manage and support the Clinical Trial Management System (CTMS), ensuring accurate and timely data entry, updates, and reporting. Project Tracking: Coordinate and track study documents, contracts, and essential trial correspondence. Assist with the preparation and review of study related materials, including site binders, tracking logs, and meeting minutes. Coordination of study specific training in the Learning Management System (LMS) Support preparation for audits and inspections, including document retrieval and QC checks. Provide mentorship and guidance to junior Clinical Trial Assistants or administrative staff. Person Specification: Exceptional interpersonal skills to work to work with sites, TMC employees and other associates. First class administrative and organisational skills. Proactive approach to work, demonstrating initiative and reliability. High standard of written and spoken English, with a keen eye for detail. Outstanding work ethic and commitment to meeting timelines without compromising quality. Education and Qualifications: Required: Either relevant work experience or High School Diploma (or equivalent) Fluent in English to business level And/or a Qualification in clinical research Specific Knowledge, Experience and Technical Skills: 3-5 years of administrative support experience or equivalent combination of education, training and experience Minimum 2 years clinical research experience Good working knowledge of GCP E6 R3 Good knowledge of clinical trial documentation Able to use clinical trial management systems Basic understanding of the clinical trial process and lifecycle
Jan 16, 2026
Full time
The role is to perform daily administrative activities and support the Project Manager(s), Project Director(s) and cross-functional study team(s) through expert knowledge and effective use of the systems, tools and processes available with a focus on a complete and accurate Trial Master File (TMF) delivery. Supports Project Support Specialist (PSS) in setting up and archiving eTMF(s). THIS IS A HYBRID ROLE: WE EXPECT THE SUCCESSFUL CANDIDATE TO WORK IN THE OFFICE 2-3 DAYS PER WEEK Specific Duties: Administrative Support to the Project team: Support clinical trial teams in the planning, initiation, execution, and close out of studies in compliance with ICH GCP, SOPs, and regulatory requirements. TMF Management: Maintain and update the Trial Master File (TMF/eTMF) to ensure inspection readiness at all times. - CPTMS Management: Manage and support the Clinical Trial Management System (CTMS), ensuring accurate and timely data entry, updates, and reporting. Project Tracking: Coordinate and track study documents, contracts, and essential trial correspondence. Assist with the preparation and review of study related materials, including site binders, tracking logs, and meeting minutes. Coordination of study specific training in the Learning Management System (LMS) Support preparation for audits and inspections, including document retrieval and QC checks. Provide mentorship and guidance to junior Clinical Trial Assistants or administrative staff. Person Specification: Exceptional interpersonal skills to work to work with sites, TMC employees and other associates. First class administrative and organisational skills. Proactive approach to work, demonstrating initiative and reliability. High standard of written and spoken English, with a keen eye for detail. Outstanding work ethic and commitment to meeting timelines without compromising quality. Education and Qualifications: Required: Either relevant work experience or High School Diploma (or equivalent) Fluent in English to business level And/or a Qualification in clinical research Specific Knowledge, Experience and Technical Skills: 3-5 years of administrative support experience or equivalent combination of education, training and experience Minimum 2 years clinical research experience Good working knowledge of GCP E6 R3 Good knowledge of clinical trial documentation Able to use clinical trial management systems Basic understanding of the clinical trial process and lifecycle
Technical Customer Support Manager Department: Technical Customer Support Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? If 'yes', then we want to hear from you! The impact you will have: As a Technical Customer Support Manager you will be a 'player-coach' and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and the 'go-to' person for our customers and fellow Technical Customer Support Associates. You will be a hands on manager, tasked with creating best in class frameworks, leveraging automation and AI and mapping out our Customer Support operations at scale. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction, while also becoming a subject matter expert who builds scalable processes, workflows and rolls out improved automation at scale. Key Responsibilities Act as a player-coach by handling day to day support queries while fully managing the team, ensuring the department is meeting SLAs and properly processing escalations. Triage and prioritize inbound tickets, ensuring efficient workflow and consistent processes across the support queue. Optimize and streamline Customer Support workflows, identifying gaps, presenting solutions and implementing scalable improvements. Lead and support cross functional projects that enhance automation, tooling, and at scale support operations. Research, plan, and roll out automation and AI capabilities that reduce manual work and improve customer experience. Monitor and refine automated onboarding journeys to accelerate customer time to value and reduce friction. Troubleshoot technical issues, maintain accounts, support training requests, and assist with complex cases as needed. Understand customer challenges in digital asset risk and compliance and align Elliptic solutions to their needs. Build a working understanding of APIs and product capabilities to resolve deeper technical queries. Join customer calls to diagnose blockers and support smooth adoption of the platform. Own reporting and metrics for the Support function, delivering insights that drive capacity planning and product decisions. Provide structured customer level insights for business reviews and collaborate closely with Product and Engineering. Support Sales and Customer Success Managers with technical trials, demos, and training when needed. Work closely with leadership on ensuring we're providing best in class customer support globally, in full alignment with our SLAs. Skills, Knowledge & Expertise You will be a great fit here if you: You are a natural leader and are passionate about Customer Support You love to learn about new technology and are curious about how things work under the hood Passionate about cryptocurrency and the future of finance Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills Thrive working in an autonomous environment Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing You enjoy thinking creatively and problem solving under pressure Our ideal candidate has: Experience in the B2B SaaS space or a complex technical market A demonstrable interest in crypto and blockchain, and ideally experience working in this space Managed a small team in the past Implemented AI and automation frameworks at previous roles Experience working with complex technical projects Basic knowledge of crypto An interest in building knowledge of API and backend systems design Demonstrated problem solving ability A customer first attitude A high level of communication skills A positive attitude: a 'can do' approach, good work ethic and willingness to learn Have an interest in working with/supporting customers, or being client facing Bonus Points for: Experience with databases and data analysis Having worked in a startup and/or scaleup environment Experience with ticketing tools such as Zendesk Familiarity with Intercom Job Benefits Share Options Holiday - 25 days + public holidays Enjoy your birthday off work Elliptic Sabbatical: enjoy up to 3 months off after being with us for 4 years (of which 1 month is fully paid) Hybrid working and the option to work from almost anywhere for up to 90 days per year! Private Health Insurance - we use Vitality! Work Pension Scheme Quarterly full day off sites & annual company 3 day offsite $1000 Personal training budget & LinkedIn Learning subscription £500 Home office allowance Enhanced parental leave; we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and job protected leave Full access to Spill Mental Health Support Our offices provide all of the amenities you could need Work with top of the range equipment - MacBook Pro and any other equipment you need
Jan 16, 2026
Full time
Technical Customer Support Manager Department: Technical Customer Support Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? If 'yes', then we want to hear from you! The impact you will have: As a Technical Customer Support Manager you will be a 'player-coach' and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and the 'go-to' person for our customers and fellow Technical Customer Support Associates. You will be a hands on manager, tasked with creating best in class frameworks, leveraging automation and AI and mapping out our Customer Support operations at scale. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction, while also becoming a subject matter expert who builds scalable processes, workflows and rolls out improved automation at scale. Key Responsibilities Act as a player-coach by handling day to day support queries while fully managing the team, ensuring the department is meeting SLAs and properly processing escalations. Triage and prioritize inbound tickets, ensuring efficient workflow and consistent processes across the support queue. Optimize and streamline Customer Support workflows, identifying gaps, presenting solutions and implementing scalable improvements. Lead and support cross functional projects that enhance automation, tooling, and at scale support operations. Research, plan, and roll out automation and AI capabilities that reduce manual work and improve customer experience. Monitor and refine automated onboarding journeys to accelerate customer time to value and reduce friction. Troubleshoot technical issues, maintain accounts, support training requests, and assist with complex cases as needed. Understand customer challenges in digital asset risk and compliance and align Elliptic solutions to their needs. Build a working understanding of APIs and product capabilities to resolve deeper technical queries. Join customer calls to diagnose blockers and support smooth adoption of the platform. Own reporting and metrics for the Support function, delivering insights that drive capacity planning and product decisions. Provide structured customer level insights for business reviews and collaborate closely with Product and Engineering. Support Sales and Customer Success Managers with technical trials, demos, and training when needed. Work closely with leadership on ensuring we're providing best in class customer support globally, in full alignment with our SLAs. Skills, Knowledge & Expertise You will be a great fit here if you: You are a natural leader and are passionate about Customer Support You love to learn about new technology and are curious about how things work under the hood Passionate about cryptocurrency and the future of finance Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills Thrive working in an autonomous environment Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing You enjoy thinking creatively and problem solving under pressure Our ideal candidate has: Experience in the B2B SaaS space or a complex technical market A demonstrable interest in crypto and blockchain, and ideally experience working in this space Managed a small team in the past Implemented AI and automation frameworks at previous roles Experience working with complex technical projects Basic knowledge of crypto An interest in building knowledge of API and backend systems design Demonstrated problem solving ability A customer first attitude A high level of communication skills A positive attitude: a 'can do' approach, good work ethic and willingness to learn Have an interest in working with/supporting customers, or being client facing Bonus Points for: Experience with databases and data analysis Having worked in a startup and/or scaleup environment Experience with ticketing tools such as Zendesk Familiarity with Intercom Job Benefits Share Options Holiday - 25 days + public holidays Enjoy your birthday off work Elliptic Sabbatical: enjoy up to 3 months off after being with us for 4 years (of which 1 month is fully paid) Hybrid working and the option to work from almost anywhere for up to 90 days per year! Private Health Insurance - we use Vitality! Work Pension Scheme Quarterly full day off sites & annual company 3 day offsite $1000 Personal training budget & LinkedIn Learning subscription £500 Home office allowance Enhanced parental leave; we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and job protected leave Full access to Spill Mental Health Support Our offices provide all of the amenities you could need Work with top of the range equipment - MacBook Pro and any other equipment you need
HSE Health Safety and Environment Advisor- Oldham Park Cakes is a c 250 million business which supplies cake and desserts to service the own brands of major retailers, there are three sites based in the Northwest at Heywood, Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts, we mostly supply Marks & Spencer's although we also supply other major retailers. This role reports to the site HSE Manager and supports our growing HSE agenda. Example Accountabilities: General support for the Oldham Site HSE Manger and support company agendas on HSE. Create and implement HSE communications as and when necessary. Assist and support the EHS Advisor with environmental reporting requirements. Manage customer expectations re HSE and prepare data for submission. Develop, implement, and periodically review the HSE management system for improvements, and report on findings Investigate, monitor and respond to HSE incidents and complaints and ensure suitable corrective actions are put in place. Carry out various internal audits and inspections for HSE. Liaise and resolve both internally and externally, queries re HSE, including external bodies and members of the public. Chair meetings as and when required. HSE Forum, etc. Support the HSE strategy on site by working with managers to make sure HSE is improved and is compliant and respond to any reasonable requests made. Write and integrate Health, Safety and Environmental risk assessments into Standard Operating Procedures. Assist the wider HSE and Security teams in tasks as and when support is required. Report RIDDOR incidents as per the requirements of the reporting of injuries, diseases and dangerous occurrences regulations, in the absence of the SHE Manager or EHS Advisor. Ideal Candidate Profile: Health and Safety qualification required such as NEBOSH or equivalent or equivalent experience. Certificate in Environmental Management is desirable. At least 2 years experience of working in a Health and Safety role with ideally experience of working on health and safety in manufacturing/food manufacturing/retailing Proven leadership and communication skills, aligned to an enthusiastic and tenacious nature Good organisational skills and the ability to prepare detailed submissions A customer focused approach with strong collaborative mindset and the ability to communicate & influence across a variety all levels A self-starter who is creative and brings practical suggestions to support agendas A good standard of IT skills including Excel Hours: Hours for these positions are typically 8.30am - 5pm Monday to Thursday and 8.30am to 4pm on a Friday, this is To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Park Cakes within 21 days. Thank you for your interest in the role. This role may be of interest to the following: HSE Advisor, Health Safety and Environmental Advisor, HSE Adviser, Coordinator, Manager, H&S Manager, Quality, Hygiene, Environmental Manager, Health and Safety Officer, Production, Manufacturer, FMCG, Operations, Manchester, Lancashire
Jan 16, 2026
Full time
HSE Health Safety and Environment Advisor- Oldham Park Cakes is a c 250 million business which supplies cake and desserts to service the own brands of major retailers, there are three sites based in the Northwest at Heywood, Oldham and Bolton. Our products include, high end celebration cake products, slab cakes and mainstream desserts, we mostly supply Marks & Spencer's although we also supply other major retailers. This role reports to the site HSE Manager and supports our growing HSE agenda. Example Accountabilities: General support for the Oldham Site HSE Manger and support company agendas on HSE. Create and implement HSE communications as and when necessary. Assist and support the EHS Advisor with environmental reporting requirements. Manage customer expectations re HSE and prepare data for submission. Develop, implement, and periodically review the HSE management system for improvements, and report on findings Investigate, monitor and respond to HSE incidents and complaints and ensure suitable corrective actions are put in place. Carry out various internal audits and inspections for HSE. Liaise and resolve both internally and externally, queries re HSE, including external bodies and members of the public. Chair meetings as and when required. HSE Forum, etc. Support the HSE strategy on site by working with managers to make sure HSE is improved and is compliant and respond to any reasonable requests made. Write and integrate Health, Safety and Environmental risk assessments into Standard Operating Procedures. Assist the wider HSE and Security teams in tasks as and when support is required. Report RIDDOR incidents as per the requirements of the reporting of injuries, diseases and dangerous occurrences regulations, in the absence of the SHE Manager or EHS Advisor. Ideal Candidate Profile: Health and Safety qualification required such as NEBOSH or equivalent or equivalent experience. Certificate in Environmental Management is desirable. At least 2 years experience of working in a Health and Safety role with ideally experience of working on health and safety in manufacturing/food manufacturing/retailing Proven leadership and communication skills, aligned to an enthusiastic and tenacious nature Good organisational skills and the ability to prepare detailed submissions A customer focused approach with strong collaborative mindset and the ability to communicate & influence across a variety all levels A self-starter who is creative and brings practical suggestions to support agendas A good standard of IT skills including Excel Hours: Hours for these positions are typically 8.30am - 5pm Monday to Thursday and 8.30am to 4pm on a Friday, this is To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Park Cakes within 21 days. Thank you for your interest in the role. This role may be of interest to the following: HSE Advisor, Health Safety and Environmental Advisor, HSE Adviser, Coordinator, Manager, H&S Manager, Quality, Hygiene, Environmental Manager, Health and Safety Officer, Production, Manufacturer, FMCG, Operations, Manchester, Lancashire
Student Experience Manager Location: Birmingham Salary: Up to 33,000 Welcome Home Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you! We are Unite Students , a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success. You will manage a cluster of 3 buildings twith the potential for this number growing as the business expands. You will be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive. You will be able to: Articulate and advocate the organisations vision and strategic plans to your team to help deliver change Adapt your style to inspire, engage, and motivate your team in varying situations Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance Manage your own and your team s workload and pressure, and adapt to evolving situations by seeking alternative approaches Adjust current working processes and generate new ideas in response to transformational changes and demands Build a network and collaborate with cross functional teams with diverse expertise and capabilities Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. If this position sounds exciting to you, we would love to receive your application!
Jan 16, 2026
Full time
Student Experience Manager Location: Birmingham Salary: Up to 33,000 Welcome Home Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you! We are Unite Students , a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success. You will manage a cluster of 3 buildings twith the potential for this number growing as the business expands. You will be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive. You will be able to: Articulate and advocate the organisations vision and strategic plans to your team to help deliver change Adapt your style to inspire, engage, and motivate your team in varying situations Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance Manage your own and your team s workload and pressure, and adapt to evolving situations by seeking alternative approaches Adjust current working processes and generate new ideas in response to transformational changes and demands Build a network and collaborate with cross functional teams with diverse expertise and capabilities Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. If this position sounds exciting to you, we would love to receive your application!
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Jan 16, 2026
Full time
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Some people see health and safety as rules and checklists. You see it as people. Protecting them. Empowering them. Helping them go home safe every day. We're representing a long-established manufacturing business that's looking for someone exactly like you - someone who can be a visible, approachable presence on the shop floor. Someone who knows that safety culture is built in conversations, not just in documents. The client are willing to consider Health and Safety professional with an IOSH and will look to support the right individual through their NEBOSH qualification. This is a sole-standing Health & Safety role, but you'll never feel alone. You'll work closely with an experienced QHSE Manager who'll back your ideas and give you the freedom to make an impact. And because this business is growing, there's plenty of room for you to grow too - into a management role if that's where you want to go. You'll be the person employees turn to for advice, guidance, and training - from day-one inductions to coaching seasoned team members on best practices. You'll lead investigations when something goes wrong, but more importantly, you'll be influencing things, so those moments happen less and less. You'll run drills that prepare people for the unexpected and work with managers to make sure every policy, risk assessment, and process is up-to-date, practical, and understood. Snapshot of what you'll be doing: Leading and supporting all aspects of health and safety compliance on site. Delivering engaging H&S training to employees, contractors, and management (including inductions). Coaching teams to raise safety standards and embed a safety-first mindset. Investigating incidents and near misses, ensuring corrective actions are implemented. Running regular safety drills and ensuring readiness across all shifts. Reviewing and updating policies, procedures, and risk assessments. Actively promoting a positive, proactive safety culture throughout the site. This isn't a role for someone who wants to hide in an office. You'll be walking the floor, building relationships, listening to concerns, and spotting opportunities to make the workplace safer and more efficient. In return, you'll join a close-knit team who care about what they do. You'll have the autonomy to shape safety culture and the support to push your career forward. And you'll get the satisfaction of knowing that your work directly protects people, every single day. If that sounds like the kind of role you've been waiting for, we'd love to hear from you. For more information, please contact Shaf Islam on (url removed) As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Jan 16, 2026
Full time
Some people see health and safety as rules and checklists. You see it as people. Protecting them. Empowering them. Helping them go home safe every day. We're representing a long-established manufacturing business that's looking for someone exactly like you - someone who can be a visible, approachable presence on the shop floor. Someone who knows that safety culture is built in conversations, not just in documents. The client are willing to consider Health and Safety professional with an IOSH and will look to support the right individual through their NEBOSH qualification. This is a sole-standing Health & Safety role, but you'll never feel alone. You'll work closely with an experienced QHSE Manager who'll back your ideas and give you the freedom to make an impact. And because this business is growing, there's plenty of room for you to grow too - into a management role if that's where you want to go. You'll be the person employees turn to for advice, guidance, and training - from day-one inductions to coaching seasoned team members on best practices. You'll lead investigations when something goes wrong, but more importantly, you'll be influencing things, so those moments happen less and less. You'll run drills that prepare people for the unexpected and work with managers to make sure every policy, risk assessment, and process is up-to-date, practical, and understood. Snapshot of what you'll be doing: Leading and supporting all aspects of health and safety compliance on site. Delivering engaging H&S training to employees, contractors, and management (including inductions). Coaching teams to raise safety standards and embed a safety-first mindset. Investigating incidents and near misses, ensuring corrective actions are implemented. Running regular safety drills and ensuring readiness across all shifts. Reviewing and updating policies, procedures, and risk assessments. Actively promoting a positive, proactive safety culture throughout the site. This isn't a role for someone who wants to hide in an office. You'll be walking the floor, building relationships, listening to concerns, and spotting opportunities to make the workplace safer and more efficient. In return, you'll join a close-knit team who care about what they do. You'll have the autonomy to shape safety culture and the support to push your career forward. And you'll get the satisfaction of knowing that your work directly protects people, every single day. If that sounds like the kind of role you've been waiting for, we'd love to hear from you. For more information, please contact Shaf Islam on (url removed) As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Company: Van Mossel Breeze Role: Vehicle Technician Salary & OTE: £30,000 to £42,000 per annum Location: Volkswagen Commercial Vehicle, Poole Job type: Permanent, full time Would you like to work on the world-renowned, Volkswagen campervans? We're excited to announce we have a new opening for a Vehicle Technician to join our Volkswagen Commercial Vehicle Dealership in Poole . As a vital part of our team, you will work within a team of skilled VAG mechanics and be part of our award-winning California department. Bring your passion for automotive excellence and we'll provide you with the training, and development opportunities to drive your career forward. Why Join Van Mossel Breeze? We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe. At Van Mossel Breeze, we believe it's our people who set us apart and drive our company forward as we continue to grow. If you'd like to be part of our journey, you will receive an excellent benefits package that includes: A competitive remuneration package A vibrant and professional working environment Comprehensive and continuous branded training Contributed Company pension scheme Life assurance scheme Car benefit scheme Cycle to work scheme Free physio & chiropractic services Staff referral scheme 24/7 Health & Wellbeing support Enhanced maternity and paternity leave Discount on parts and labour at any of our dealerships 50% off PURE gym membership 50% off campervan hire through Breeze Campers 32 days annual leave, including bank holidays Extra annual leave, given on length of service (uncapped) Package: Schedule: Monday to Friday: 8.00am to 5.00pm Pay: £30,000 to £36,000 (DOE) + £6,000 OTE We're Looking For! Proven experience as a Vehicle Technician (VW Group or Commercial Vehicle experience would be an advantage) Strong mechanical knowledge and skilled within diagnostic, servicing and repair work A positive and inclusive attitude, who thrives in a collaborative, team environment Professional with a customer focused approach You must be NVQ Level 3 qualified or equivalent Full UK driving licence Job Description: Perform vehicle maintenance and repairs to manufacturer standards, communicating issues back to the workshop controller and completing additional repair work as advised by managers or advisors Diagnose faults using approved diagnostic equipment, following Brand guidelines Complete documentation accurately and in line with brand guidelines Ensure compliance with health and safety policies Maintain warranty procedures and quality standards Ensure vehicles comply with industry safety standards when returned to the customer and any faults been reported and noted on the job cards Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto 'Driven. By you. For you.' Does this sound like the company for you? Apply now - we look forward to meeting you! Job Types: Full-time, Permanent Pay: £30,000.00-£42,000.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Gym membership Health & wellbeing programme Life insurance Referral programme Work Location: In person
Jan 16, 2026
Full time
Company: Van Mossel Breeze Role: Vehicle Technician Salary & OTE: £30,000 to £42,000 per annum Location: Volkswagen Commercial Vehicle, Poole Job type: Permanent, full time Would you like to work on the world-renowned, Volkswagen campervans? We're excited to announce we have a new opening for a Vehicle Technician to join our Volkswagen Commercial Vehicle Dealership in Poole . As a vital part of our team, you will work within a team of skilled VAG mechanics and be part of our award-winning California department. Bring your passion for automotive excellence and we'll provide you with the training, and development opportunities to drive your career forward. Why Join Van Mossel Breeze? We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry. Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe. At Van Mossel Breeze, we believe it's our people who set us apart and drive our company forward as we continue to grow. If you'd like to be part of our journey, you will receive an excellent benefits package that includes: A competitive remuneration package A vibrant and professional working environment Comprehensive and continuous branded training Contributed Company pension scheme Life assurance scheme Car benefit scheme Cycle to work scheme Free physio & chiropractic services Staff referral scheme 24/7 Health & Wellbeing support Enhanced maternity and paternity leave Discount on parts and labour at any of our dealerships 50% off PURE gym membership 50% off campervan hire through Breeze Campers 32 days annual leave, including bank holidays Extra annual leave, given on length of service (uncapped) Package: Schedule: Monday to Friday: 8.00am to 5.00pm Pay: £30,000 to £36,000 (DOE) + £6,000 OTE We're Looking For! Proven experience as a Vehicle Technician (VW Group or Commercial Vehicle experience would be an advantage) Strong mechanical knowledge and skilled within diagnostic, servicing and repair work A positive and inclusive attitude, who thrives in a collaborative, team environment Professional with a customer focused approach You must be NVQ Level 3 qualified or equivalent Full UK driving licence Job Description: Perform vehicle maintenance and repairs to manufacturer standards, communicating issues back to the workshop controller and completing additional repair work as advised by managers or advisors Diagnose faults using approved diagnostic equipment, following Brand guidelines Complete documentation accurately and in line with brand guidelines Ensure compliance with health and safety policies Maintain warranty procedures and quality standards Ensure vehicles comply with industry safety standards when returned to the customer and any faults been reported and noted on the job cards Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto 'Driven. By you. For you.' Does this sound like the company for you? Apply now - we look forward to meeting you! Job Types: Full-time, Permanent Pay: £30,000.00-£42,000.00 per year Benefits: Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Gym membership Health & wellbeing programme Life insurance Referral programme Work Location: In person
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Jan 16, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Senior Manager - Group Costs & Conduct page is loaded Senior Manager - Group Costs & Conductlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 29, 2026 (14 days left to apply)job requisition id: 149790 End Date Wednesday 28 January 2026 Salary Range £83,411 - £98,130 Flexible Working Options Hybrid Working, Job Share, Reduced Hours Job Description Summary You'll report directly to the Head of Group Costs & Conduct and take ownership of key monthly and quarterly conduct reporting, as well as internal and PRA driven stress testing processes. In this role, you'll lead a small team while working closely with Finance, Group Legal and partners across the wider Cost Community. You'll draw on your strong analytical skills to deliver insight that helps senior leaders articulate the conduct story clearly and confidently. Job Description Key Details JOB TITLE: Senior Manager - Group Costs and Conduct SALARY : as per pay range LOCATION(S): Edinburgh New Uberior House HOURS: Full time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this Opportunity An exciting opportunity has arisen for a Senior Manager in the Group Costs & Conduct team reporting to the Head of Group Costs & Conduct. You'll be responsible for key monthly/quarterly internal and external conduct reporting and internal/PRA driven stress testing processes. You'll lead a small team but have broad reach across the Cost Community working closely with Finance teams, Group Legal and business partners.As a Senior Manager in this space, you'll be able to draw upon your strong analytical skills to deliver real insight and enable senior leaders to tell the conduct story. You'll also have the relationship skills needed to quickly build rapport and have meaningful and impactful conversations. Why Lloyds Banking Group If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. Day to day responsibilities Lead the Remediation reporting of all material conduct related costs in the external financial publications as well as the production of internal reporting to support senior partners in understanding provision funding requirements. Work with Group Legal, Risk, divisional finance teams and Customer Resolutions teams to deliver insight for decision making. Lead the preparation of all conduct related audit committee papers and supporting information. Responsible for the accuracy of the Remediation data in the finance systems, from Oracle through to External Reporting disclosures. Lead the SOX controls and Deloitte audit activity for Remediation. Act as subject matter expert providing guidance in relation to IAS37 accounting requirements. Provide information and support to Conduct, Compliance & Operational Risk (CCOR) teams. Lead the internal and PRA stress testing activity for Remediation, working across Finance and Risk to calculate the stressed position and support storytelling to senior partners. Lead on all other activity relating to Remediation (e.g. Valuation in Resolution, ad hoc queries and support). What you'll need Strong technical, data analytical skills with clear ability to disseminate complex information into digestible and easy to understand reporting for multiple audiences. Qualified Accounting/Finance professional with strong financial and commercial approach, proven track record in financial analysis demonstrating strong understanding of commercial business drivers. Strong management with collaborators and influencing abilities; adept at running E2E processes involving multiple teams and managing relationships to ensure timely end point delivery. Ability to build strong working relationships across diverse partners with a collaborative approach to delivery but retaining willingness to be bold and challenge to ensure the best outcome for the Group. Passion and desire to do things differently and continuously improve - experience of emerging technologies that can help transform our existing processes and leave more time for insight and analysis. Role models a desire to develop skills and experience, creating space to learn and collaborate. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicant's who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments through the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 day's holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Jan 16, 2026
Full time
Senior Manager - Group Costs & Conduct page is loaded Senior Manager - Group Costs & Conductlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 29, 2026 (14 days left to apply)job requisition id: 149790 End Date Wednesday 28 January 2026 Salary Range £83,411 - £98,130 Flexible Working Options Hybrid Working, Job Share, Reduced Hours Job Description Summary You'll report directly to the Head of Group Costs & Conduct and take ownership of key monthly and quarterly conduct reporting, as well as internal and PRA driven stress testing processes. In this role, you'll lead a small team while working closely with Finance, Group Legal and partners across the wider Cost Community. You'll draw on your strong analytical skills to deliver insight that helps senior leaders articulate the conduct story clearly and confidently. Job Description Key Details JOB TITLE: Senior Manager - Group Costs and Conduct SALARY : as per pay range LOCATION(S): Edinburgh New Uberior House HOURS: Full time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this Opportunity An exciting opportunity has arisen for a Senior Manager in the Group Costs & Conduct team reporting to the Head of Group Costs & Conduct. You'll be responsible for key monthly/quarterly internal and external conduct reporting and internal/PRA driven stress testing processes. You'll lead a small team but have broad reach across the Cost Community working closely with Finance teams, Group Legal and business partners.As a Senior Manager in this space, you'll be able to draw upon your strong analytical skills to deliver real insight and enable senior leaders to tell the conduct story. You'll also have the relationship skills needed to quickly build rapport and have meaningful and impactful conversations. Why Lloyds Banking Group If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. Day to day responsibilities Lead the Remediation reporting of all material conduct related costs in the external financial publications as well as the production of internal reporting to support senior partners in understanding provision funding requirements. Work with Group Legal, Risk, divisional finance teams and Customer Resolutions teams to deliver insight for decision making. Lead the preparation of all conduct related audit committee papers and supporting information. Responsible for the accuracy of the Remediation data in the finance systems, from Oracle through to External Reporting disclosures. Lead the SOX controls and Deloitte audit activity for Remediation. Act as subject matter expert providing guidance in relation to IAS37 accounting requirements. Provide information and support to Conduct, Compliance & Operational Risk (CCOR) teams. Lead the internal and PRA stress testing activity for Remediation, working across Finance and Risk to calculate the stressed position and support storytelling to senior partners. Lead on all other activity relating to Remediation (e.g. Valuation in Resolution, ad hoc queries and support). What you'll need Strong technical, data analytical skills with clear ability to disseminate complex information into digestible and easy to understand reporting for multiple audiences. Qualified Accounting/Finance professional with strong financial and commercial approach, proven track record in financial analysis demonstrating strong understanding of commercial business drivers. Strong management with collaborators and influencing abilities; adept at running E2E processes involving multiple teams and managing relationships to ensure timely end point delivery. Ability to build strong working relationships across diverse partners with a collaborative approach to delivery but retaining willingness to be bold and challenge to ensure the best outcome for the Group. Passion and desire to do things differently and continuously improve - experience of emerging technologies that can help transform our existing processes and leave more time for insight and analysis. Role models a desire to develop skills and experience, creating space to learn and collaborate. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicant's who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments through the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 day's holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, Between 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £27,936 basic salary per year Pro-Rata BONUS/OTE: Realistic total earning potential of up to £31,536 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jan 16, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, Between 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £27,936 basic salary per year Pro-Rata BONUS/OTE: Realistic total earning potential of up to £31,536 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
YOUR ROLE You will act as the primary point of contact for clients on digital analytics, tracking, and taxonomy management. Your expertise will help clients leverage their data, drive marketing effectiveness, and ensure consistent, high-quality measurement across web, CRM, and media platforms. You will translate business needs into actionable solutions, ensuring data accuracy, consistency, and strict adherence to data privacy regulations and best practices. Key Responsibilities Consult with clients to understand their business objectives and translate these into analytics strategies and technical requirements. Design, implement, and maintain tracking solutions, with a primary focus on Google Tag Manager (GTM) and Google Analytics, as well as supporting other platforms as needed. Develop, document, and enforce campaign naming conventions, tagging standards, and taxonomies to ensure clean, consistent, actionable data. Ensure all data collection and analytics implementations comply with data privacy regulations (GDPR, PECR) and industry best practices; advise on privacy-by-design and consent management. Conduct rigorous QA, validation, and troubleshooting of analytics implementations to guarantee data accuracy and completeness. Create clear technical documentation and client-facing presentations; communicate complex concepts to both technical and non-technical audiences. Collaborate with internal teams-including strategy, media, web development, and CRM-to align analytics solutions with broader business objectives. Stay up-to-date with analytics trends, platform updates, and privacy regulations, adapting solutions as needed. YOUR SKILLS AND EXPERIENCE Tag Management: Advanced experience with platforms such as Google Tag Manager (GTM), Tealium, and Ensighten. Analytics Platforms: Skilled in Google Analytics GA4, Adobe Analytics, and Amplitude for web and app measurement. Mobile & Attribution: Familiarity with mobile measurement partners like AppsFlyer, Adjust, and Branch. Customer Data Platforms (CDPs): Understanding of CDPs such as Salesforce Marketing Cloud, Segment, or ActionIQ. Taxonomy & Data Governance: Experience developing and maintaining taxonomies, with exposure to tools like Claravine. Consent & Privacy: Working knowledge of consent management solutions (e.g., OneTrust, TrustArc, Cookiebot) and data privacy compliance. Media & Ad Tech: Exposure to campaign tracking integrations with platforms like Facebook Ads Manager, Google Ads, and DV360. Reporting & Automation: Proficiency in data visualization tools (Google Data Studio, Tableau, Power BI) and scripting (JavaScript, Python) for analytics automation is a plus. Data Clean Rooms: Experience leveraging data clean rooms effectively (Live Ramp, InfoSum) is a plus. General: Strong problem-solving, documentation, and stakeholder communication skills; ability to deliver technical solutions and insights to varied audiences. 7+ years' experience in analytics, digital marketing technology, or related roles.
Jan 16, 2026
Full time
YOUR ROLE You will act as the primary point of contact for clients on digital analytics, tracking, and taxonomy management. Your expertise will help clients leverage their data, drive marketing effectiveness, and ensure consistent, high-quality measurement across web, CRM, and media platforms. You will translate business needs into actionable solutions, ensuring data accuracy, consistency, and strict adherence to data privacy regulations and best practices. Key Responsibilities Consult with clients to understand their business objectives and translate these into analytics strategies and technical requirements. Design, implement, and maintain tracking solutions, with a primary focus on Google Tag Manager (GTM) and Google Analytics, as well as supporting other platforms as needed. Develop, document, and enforce campaign naming conventions, tagging standards, and taxonomies to ensure clean, consistent, actionable data. Ensure all data collection and analytics implementations comply with data privacy regulations (GDPR, PECR) and industry best practices; advise on privacy-by-design and consent management. Conduct rigorous QA, validation, and troubleshooting of analytics implementations to guarantee data accuracy and completeness. Create clear technical documentation and client-facing presentations; communicate complex concepts to both technical and non-technical audiences. Collaborate with internal teams-including strategy, media, web development, and CRM-to align analytics solutions with broader business objectives. Stay up-to-date with analytics trends, platform updates, and privacy regulations, adapting solutions as needed. YOUR SKILLS AND EXPERIENCE Tag Management: Advanced experience with platforms such as Google Tag Manager (GTM), Tealium, and Ensighten. Analytics Platforms: Skilled in Google Analytics GA4, Adobe Analytics, and Amplitude for web and app measurement. Mobile & Attribution: Familiarity with mobile measurement partners like AppsFlyer, Adjust, and Branch. Customer Data Platforms (CDPs): Understanding of CDPs such as Salesforce Marketing Cloud, Segment, or ActionIQ. Taxonomy & Data Governance: Experience developing and maintaining taxonomies, with exposure to tools like Claravine. Consent & Privacy: Working knowledge of consent management solutions (e.g., OneTrust, TrustArc, Cookiebot) and data privacy compliance. Media & Ad Tech: Exposure to campaign tracking integrations with platforms like Facebook Ads Manager, Google Ads, and DV360. Reporting & Automation: Proficiency in data visualization tools (Google Data Studio, Tableau, Power BI) and scripting (JavaScript, Python) for analytics automation is a plus. Data Clean Rooms: Experience leveraging data clean rooms effectively (Live Ramp, InfoSum) is a plus. General: Strong problem-solving, documentation, and stakeholder communication skills; ability to deliver technical solutions and insights to varied audiences. 7+ years' experience in analytics, digital marketing technology, or related roles.
Group HR Manager Location: Bristol covering the South West Job Type: Full-Time The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social Housing Contractor , who are looking for a Group HR Manager based in Bristol to cover the Suth West. Our client a Social housing maintenance contractor who oversees planned & reactive maintenance, within the social housing sector is looking for a Group HR Manager to oversee and manage their full HR function. The Opportunity: We're seeking a strategic and experienced Group Human Resources Manager to lead a HR function across multiple locations, acting as a key business partner to senior leadership. You'll be instrumental in shaping HR strategy, driving organizational change, and embedding company values to support significant business growth. It is essential applicants have experience of TUPE process, ideally within the public sector, working with housing association or local authority TUPE transfers. Key Responsibilities: Strategic Leadership: Develop and implement HR strategies aligned with group business objectives, providing data-driven insights to management. Talent Management: Oversee end-to-end recruitment, onboarding, performance management, and succession planning to build high-performing teams. Employee Engagement: Champion a positive, inclusive culture, resolve complex employee relations issues, and drive engagement initiatives. Change Management: Lead HR projects supporting business development and embedding new processes or values across the group. Policy & Compliance: Ensure robust HR policies, compensation structures, and compliance with all employment laws and regulations. Team Development: Manage and develop the internal HR team, fostering their capability and strategic contribution. What You'll Bring: Proven experience as an HR leader in a multi-site or fast-paced, diverse organisation. Strong strategic thinking with a track record of delivering HR initiatives that support business goals. Excellent communication, negotiation, and stakeholder management skills. Demonstrate ability to lead change, build capability, and foster high-performance cultures. CIPD qualification or relevant degree (HR, Business). Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career progression. A supportive, values-driven, and inclusive work environment. Please apply or contact Kirsty at Build Recruitment - South West for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Jan 16, 2026
Full time
Group HR Manager Location: Bristol covering the South West Job Type: Full-Time The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Social Housing Contractor , who are looking for a Group HR Manager based in Bristol to cover the Suth West. Our client a Social housing maintenance contractor who oversees planned & reactive maintenance, within the social housing sector is looking for a Group HR Manager to oversee and manage their full HR function. The Opportunity: We're seeking a strategic and experienced Group Human Resources Manager to lead a HR function across multiple locations, acting as a key business partner to senior leadership. You'll be instrumental in shaping HR strategy, driving organizational change, and embedding company values to support significant business growth. It is essential applicants have experience of TUPE process, ideally within the public sector, working with housing association or local authority TUPE transfers. Key Responsibilities: Strategic Leadership: Develop and implement HR strategies aligned with group business objectives, providing data-driven insights to management. Talent Management: Oversee end-to-end recruitment, onboarding, performance management, and succession planning to build high-performing teams. Employee Engagement: Champion a positive, inclusive culture, resolve complex employee relations issues, and drive engagement initiatives. Change Management: Lead HR projects supporting business development and embedding new processes or values across the group. Policy & Compliance: Ensure robust HR policies, compensation structures, and compliance with all employment laws and regulations. Team Development: Manage and develop the internal HR team, fostering their capability and strategic contribution. What You'll Bring: Proven experience as an HR leader in a multi-site or fast-paced, diverse organisation. Strong strategic thinking with a track record of delivering HR initiatives that support business goals. Excellent communication, negotiation, and stakeholder management skills. Demonstrate ability to lead change, build capability, and foster high-performance cultures. CIPD qualification or relevant degree (HR, Business). Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career progression. A supportive, values-driven, and inclusive work environment. Please apply or contact Kirsty at Build Recruitment - South West for further details - (phone number removed). We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Ramsay Health Care Limited
Woburn Sands, Bedfordshire
Outpatient Manager page is loaded Outpatient Managerlocations: Salfordtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 14, 2026 (30 days left to apply)job requisition id: JR15477 Job Description # Outpatient Manager 37.5hr Oaklands Hospital The role At Ramsay Health Care UK, we know our people are our most important asset. Join us as an Outpatient Manager, and you'll help lead, manage, and nurture a close-knit team in one of the leading providers of independent healthcare in the UK. Together, you'll deliver the highest quality clinical outcomes in an environment where you'll have time to care. You already have proven success in leading a team, as well as experience in change management and transformation culture. Not only will you be valued for these skills here, but you'll also have time to build on them too, through our Ramsay Academy. We put the patient at the heart of everything we do - as our 'Speaking Up for Safety' programme proves. Where you'll be based What you'll bring with you Registered with the NMC Delivers high standards of patient care Previous clinical supervisory experience Enthusiasm and ability to nurture a can do culture Flexibility and adaptability to meet the changing needs of the business A good working knowledge of and compliance with CQC Standards The ability to make decisions and use your initiative Strong communication skills Passion to deliver excellent care in a busy and challenging environment Benefits Contributory pension scheme 25 days' annual leave plus eight Bank Holiday days Family friendly policies including enhanced parental leave Private healthcare and life assurance Free uniform and DBS check Free onsite parking and a subsidised staff restaurant Access to our employee discount programme Wellbeing Centre and access to 24/7 employee assistance line Long service, employee recognition and appreciation awards Access to the Ramsay Academy giving you genuine opportunities to grow, develop and specialise in your careerWe're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS.We're part of a global hospital group with over 50 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. To apply Please contact for an informal chat, or to ask any questions you may have before you apply. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964."The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Jan 16, 2026
Full time
Outpatient Manager page is loaded Outpatient Managerlocations: Salfordtime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 14, 2026 (30 days left to apply)job requisition id: JR15477 Job Description # Outpatient Manager 37.5hr Oaklands Hospital The role At Ramsay Health Care UK, we know our people are our most important asset. Join us as an Outpatient Manager, and you'll help lead, manage, and nurture a close-knit team in one of the leading providers of independent healthcare in the UK. Together, you'll deliver the highest quality clinical outcomes in an environment where you'll have time to care. You already have proven success in leading a team, as well as experience in change management and transformation culture. Not only will you be valued for these skills here, but you'll also have time to build on them too, through our Ramsay Academy. We put the patient at the heart of everything we do - as our 'Speaking Up for Safety' programme proves. Where you'll be based What you'll bring with you Registered with the NMC Delivers high standards of patient care Previous clinical supervisory experience Enthusiasm and ability to nurture a can do culture Flexibility and adaptability to meet the changing needs of the business A good working knowledge of and compliance with CQC Standards The ability to make decisions and use your initiative Strong communication skills Passion to deliver excellent care in a busy and challenging environment Benefits Contributory pension scheme 25 days' annual leave plus eight Bank Holiday days Family friendly policies including enhanced parental leave Private healthcare and life assurance Free uniform and DBS check Free onsite parking and a subsidised staff restaurant Access to our employee discount programme Wellbeing Centre and access to 24/7 employee assistance line Long service, employee recognition and appreciation awards Access to the Ramsay Academy giving you genuine opportunities to grow, develop and specialise in your careerWe're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS.We're part of a global hospital group with over 50 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. To apply Please contact for an informal chat, or to ask any questions you may have before you apply. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964."The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Are you ready to take your marketing career to the next level? This is an exciting opportunity to join a well-established manufacturer and global supplier within the construction and earthmoving equipment sector. Known for its innovative approach and dedication to quality, this company offers you the chance to lead impactful marketing campaigns, shape brand identity, and contribute to global success. If you thrive in a dynamic environment and are passionate about marketing strategy, this could be the perfect role for you. What You Will Do: - Take ownership of the Marketing Manager role, overseeing brand image and visual guidelines to ensure consistency across all channels. - Develop and implement a robust marketing strategy aligned with business objectives, supporting product launches and sales initiatives. - Manage digital marketing efforts, including website content, social media, email campaigns, and paid advertising, to engage audiences effectively. - Track and report on marketing KPIs, using data insights to refine campaigns and maximise results. - Conduct market and competitor research, gathering customer feedback to inform marketing decisions and strategies. What You Will Bring: - Proven experience in a marketing role, with a strong background in strategy development and campaign execution. - Expertise in digital marketing, including managing websites, social media, email campaigns, and online advertising. - Ability to set and track KPIs, using performance data to drive improvement and success. - Exceptional communication skills, with the ability to collaborate effectively with sales teams and senior management. - Experience in manufacturing, engineering, construction, or B2B environments is desirable but not essential. This Marketing Manager role is central to driving the company's growth and maintaining its reputation as a leader in the industry. By delivering impactful campaigns and ensuring consistent branding, you will play a key role in supporting the company's mission to provide high-quality products and reliable customer service. Location: This role is based in the UK, offering a centrally located, purpose-built distribution facility. Interested?: If you're passionate about marketing and ready to make a difference, apply today to become the Marketing Manager for this dynamic and forward-thinking company. Don't miss the chance to shape your career and contribute to an industry leader's success. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jan 16, 2026
Full time
Are you ready to take your marketing career to the next level? This is an exciting opportunity to join a well-established manufacturer and global supplier within the construction and earthmoving equipment sector. Known for its innovative approach and dedication to quality, this company offers you the chance to lead impactful marketing campaigns, shape brand identity, and contribute to global success. If you thrive in a dynamic environment and are passionate about marketing strategy, this could be the perfect role for you. What You Will Do: - Take ownership of the Marketing Manager role, overseeing brand image and visual guidelines to ensure consistency across all channels. - Develop and implement a robust marketing strategy aligned with business objectives, supporting product launches and sales initiatives. - Manage digital marketing efforts, including website content, social media, email campaigns, and paid advertising, to engage audiences effectively. - Track and report on marketing KPIs, using data insights to refine campaigns and maximise results. - Conduct market and competitor research, gathering customer feedback to inform marketing decisions and strategies. What You Will Bring: - Proven experience in a marketing role, with a strong background in strategy development and campaign execution. - Expertise in digital marketing, including managing websites, social media, email campaigns, and online advertising. - Ability to set and track KPIs, using performance data to drive improvement and success. - Exceptional communication skills, with the ability to collaborate effectively with sales teams and senior management. - Experience in manufacturing, engineering, construction, or B2B environments is desirable but not essential. This Marketing Manager role is central to driving the company's growth and maintaining its reputation as a leader in the industry. By delivering impactful campaigns and ensuring consistent branding, you will play a key role in supporting the company's mission to provide high-quality products and reliable customer service. Location: This role is based in the UK, offering a centrally located, purpose-built distribution facility. Interested?: If you're passionate about marketing and ready to make a difference, apply today to become the Marketing Manager for this dynamic and forward-thinking company. Don't miss the chance to shape your career and contribute to an industry leader's success. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Finance Assistant (Construction) Full Time Office Based Salary - £27,000 - £32,000 p/a Location - Cambridge Temp or Permanent Opportunity Long-term View We are working with a well-established construction-related business who are looking to appoint a Finance Assistant to support their finance function. This role would suit someone junior to intermediate , with hands-on experience in accounts and strong credit control skills , who is keen to develop within a stable business environment. The successful candidate will be office based full time , working closely with and reporting directly into the Finance Manager, gaining day-to-day exposure across the finance function. The Role Initially, the role will be credit control heavy , with responsibility for chasing outstanding invoices and maintaining strong cash flow, before developing into broader finance support. Key responsibilities will include: Credit control chasing outstanding invoices via phone and email Maintaining accurate accounts receivable records Raising sales invoices and statements Resolving invoice queries with internal teams and customers Processing supplier invoices and assisting with accounts payable Supporting bank reconciliations Assisting with general bookkeeping and finance administration Working closely with the Finance Manager on day-to-day finance tasks About You Previous experience in a finance/accounts assistant or credit control role Construction industry experience is desirable but not essential Strong communicator, confident chasing payments Organised, detail-oriented and reliable Comfortable working full time in an office environment Level 3 NVQ / AAT (or equivalent) would be advantageous but not essential What s On Offer Open to temporary or permanent candidates Long-term opportunity with the intention of building a permanent team Hands-on role with close mentorship and development Stable, growing business environment This is an excellent opportunity for someone looking to build a finance career , gain exposure within construction, and work closely with an experienced Manager. If this sounds of interest please send your CV along with any further supporting information you wish to (url removed) or call Jayne on (phone number removed), for a confidential chat.
Jan 16, 2026
Full time
Finance Assistant (Construction) Full Time Office Based Salary - £27,000 - £32,000 p/a Location - Cambridge Temp or Permanent Opportunity Long-term View We are working with a well-established construction-related business who are looking to appoint a Finance Assistant to support their finance function. This role would suit someone junior to intermediate , with hands-on experience in accounts and strong credit control skills , who is keen to develop within a stable business environment. The successful candidate will be office based full time , working closely with and reporting directly into the Finance Manager, gaining day-to-day exposure across the finance function. The Role Initially, the role will be credit control heavy , with responsibility for chasing outstanding invoices and maintaining strong cash flow, before developing into broader finance support. Key responsibilities will include: Credit control chasing outstanding invoices via phone and email Maintaining accurate accounts receivable records Raising sales invoices and statements Resolving invoice queries with internal teams and customers Processing supplier invoices and assisting with accounts payable Supporting bank reconciliations Assisting with general bookkeeping and finance administration Working closely with the Finance Manager on day-to-day finance tasks About You Previous experience in a finance/accounts assistant or credit control role Construction industry experience is desirable but not essential Strong communicator, confident chasing payments Organised, detail-oriented and reliable Comfortable working full time in an office environment Level 3 NVQ / AAT (or equivalent) would be advantageous but not essential What s On Offer Open to temporary or permanent candidates Long-term opportunity with the intention of building a permanent team Hands-on role with close mentorship and development Stable, growing business environment This is an excellent opportunity for someone looking to build a finance career , gain exposure within construction, and work closely with an experienced Manager. If this sounds of interest please send your CV along with any further supporting information you wish to (url removed) or call Jayne on (phone number removed), for a confidential chat.
Salary: From £38,600 Location: Richmond Store, Richmond, TW9 4LT Contract type: Permanent Business area: Retail Closing date: 27 January 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Jan 16, 2026
Full time
Salary: From £38,600 Location: Richmond Store, Richmond, TW9 4LT Contract type: Permanent Business area: Retail Closing date: 27 January 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Consortium Professional Recruitment
Hull, Yorkshire
Job Title: Business Development Manager Location: Remote / UK Salary: £37,000-£39,000 + bonus Description: Consortium Professional Recruitment are excited to be supporting our client with the recruitment of a Business Development Manager to join their growing commercial team click apply for full job details
Jan 16, 2026
Full time
Job Title: Business Development Manager Location: Remote / UK Salary: £37,000-£39,000 + bonus Description: Consortium Professional Recruitment are excited to be supporting our client with the recruitment of a Business Development Manager to join their growing commercial team click apply for full job details
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands, including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. About position: We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance. Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements. You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists. This role will be required to work from our London office at least 3 days per week. In this role you will: Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features. Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct ზ most support tickets to the junior analyst and guiding the way on effective support processes. Perform frequent data manipulation in the Salesforce Data Loader and in Excel이에. Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders. Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands on system configuration, to testing, to deployment using Gearset. Please apply if you have: Extensive experience with user support and user acceptance testing, preferably for Salesforce. Experience triaging and managing tickets in Jira or similar tools. Comfort analyzing and manipulating تاہم Excel (intermediate level or equivalent experience). Practical experience administering Salesforce or equivalent CRM/platform experience; certification is a plus, not required. Interest in Advertising Sales, Finance Operations, or meta search technology. Strong attention to detail and the ability to work independently in a fast moving environment. Willingness to learn and adapt as processes change. Bonus skills: Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools. Exposure to Finance Operations or Ad Sales. Advanced Salesforce experience or platform migration/change management experience. Benefits and Perks: Work from (almost) anywhere for up to 20 days per year Focus on mental health and well being: Company paid therapy sessions through SpringHealth Company paid subscription to HeadSpace Company wide week off obed a year - the whole team fully recharges (and returns without a pile up of work!) No meeting Fridays Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on demand e learnings Travel Discounts lo> Employee Resource Groups dold> trextra> 5 weeks paid vacation %Insurance with ansatte> Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. Need any adjustments for the interview, application or on the job? No problem - just give us a heads up. We've got you.
Jan 16, 2026
Full time
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands, including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. About position: We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance. Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements. You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists. This role will be required to work from our London office at least 3 days per week. In this role you will: Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features. Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct ზ most support tickets to the junior analyst and guiding the way on effective support processes. Perform frequent data manipulation in the Salesforce Data Loader and in Excel이에. Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders. Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands on system configuration, to testing, to deployment using Gearset. Please apply if you have: Extensive experience with user support and user acceptance testing, preferably for Salesforce. Experience triaging and managing tickets in Jira or similar tools. Comfort analyzing and manipulating تاہم Excel (intermediate level or equivalent experience). Practical experience administering Salesforce or equivalent CRM/platform experience; certification is a plus, not required. Interest in Advertising Sales, Finance Operations, or meta search technology. Strong attention to detail and the ability to work independently in a fast moving environment. Willingness to learn and adapt as processes change. Bonus skills: Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools. Exposure to Finance Operations or Ad Sales. Advanced Salesforce experience or platform migration/change management experience. Benefits and Perks: Work from (almost) anywhere for up to 20 days per year Focus on mental health and well being: Company paid therapy sessions through SpringHealth Company paid subscription to HeadSpace Company wide week off obed a year - the whole team fully recharges (and returns without a pile up of work!) No meeting Fridays Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on demand e learnings Travel Discounts lo> Employee Resource Groups dold> trextra> 5 weeks paid vacation %Insurance with ansatte> Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. Need any adjustments for the interview, application or on the job? No problem - just give us a heads up. We've got you.
Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole. Stone (Hybrid Working) Salary: £24,570 + uncapped commission Shifts worked on a rota basis / 37.5 hours per week: Shifts as below: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You ll also play a key part in achieving the company goal: helping people get out and stay out of debt. You ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: Handle inbound and outbound customer contact via phone, live chat, and email Negotiate and agree affordable payment plans tailored to individual circumstances Manage objections professionally and compassionately Work collaboratively with your team to share best practice and improve performance Accurately update systems and maintain detailed case notes Work towards individual and team targets while delivering excellent customer service Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate: Proven customer service experience, with excellent listening and communication skills Great IT proficiency Strong written and verbal English Resilient and able to handle challenging conversations Self-motivated and target-driven Assertive yet compassionate approach Strong negotiation and objection handling skills Positive, friendly, and a team player High attention to detail with the ability to multitask and adapt quickly Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all the wider team recently reported 100% recommendation rate in their employee survey To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. £24,570 basic salary + lucrative uncapped commission Hybrid working (3 days office / 2 days home after probation) 21 days holiday (+ bank holidays + 4 days over Christmas) Flexible shift patterns Excellent training Mandatory office shutdown between Christmas & New Year Company pension scheme Company sick pay Free onsite parking Casual dress days and regular social events Mental Health Champions and wellbeing initiatives This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Jan 16, 2026
Full time
Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole. Stone (Hybrid Working) Salary: £24,570 + uncapped commission Shifts worked on a rota basis / 37.5 hours per week: Shifts as below: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You ll also play a key part in achieving the company goal: helping people get out and stay out of debt. You ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: Handle inbound and outbound customer contact via phone, live chat, and email Negotiate and agree affordable payment plans tailored to individual circumstances Manage objections professionally and compassionately Work collaboratively with your team to share best practice and improve performance Accurately update systems and maintain detailed case notes Work towards individual and team targets while delivering excellent customer service Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate: Proven customer service experience, with excellent listening and communication skills Great IT proficiency Strong written and verbal English Resilient and able to handle challenging conversations Self-motivated and target-driven Assertive yet compassionate approach Strong negotiation and objection handling skills Positive, friendly, and a team player High attention to detail with the ability to multitask and adapt quickly Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all the wider team recently reported 100% recommendation rate in their employee survey To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. £24,570 basic salary + lucrative uncapped commission Hybrid working (3 days office / 2 days home after probation) 21 days holiday (+ bank holidays + 4 days over Christmas) Flexible shift patterns Excellent training Mandatory office shutdown between Christmas & New Year Company pension scheme Company sick pay Free onsite parking Casual dress days and regular social events Mental Health Champions and wellbeing initiatives This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
