Conveyancer - New Build and Development We have a fantastic opportunity for a New Build Conveyancer to join our expanding New Build team in Kingswood . Our team has established connections with estate agents and property developers covering the South West region. We are therefore looking for someone who is engaged and confident in networking and other marketing/business development activities. Our department is highly regarded, and we frequently receive excellent reviews on Google and Review Solicitors. The role Some of the duties you can expect to be involved in are: Fee earning work Interviewing clients, taking instructions and keeping detailed file notes. Maintaining file checklists. Reviewing compliance documentation and analysing source of funds evidence for AML. Assessing quality of work undertaken. Issuing client care letters. Drafting or considering contract packages. Raising enquiries. Submitting appropriate searches. Drafting title, mortgage and search reports. Acting for mortgage lenders and dealing with lender requirements and conditions. Conducting exchanges of contracts. Agreeing form of transfer deeds, leases and raising requisitions. Completing matters on schedule. Ensuring post completion matters are dealt with in a prompt manner. Advising clients as to the progress of matters and costs. Maintaining adequate and up-to-date knowledge of the law and practice. Checking all draft documents. Giving undertakings in the approved form in conveyancing matters. Participation in marketing activities. Participate in team, departmental and office meetings. Any other reasonable duties as directed by your manager You will be expected to be able to work on a range of matters including, new build purchases, residential sales, plot sales, site acquisition and finance matters. Whilst you may not work predominantly on development site acquisition and finance matters you may be asked to work alongside our commercial property colleagues on such matters. Accounts procedures Preparation of bills of costs, completion statements, exchanging contracts and obtaining the approval of Accounts for bills. Obtaining payment on account from clients. Requesting cheques and obtaining authorised signatures. Notifying Accounts of department incoming telegraphic transfers. Preparing written requests for telegraphic transfer for authorisation. Counting money received from clients as payments in. Requesting transfer of money between client accounts and the office account. Referring amendments to cheques and bills to Partners for approval, and dealing with the related formalities. About us Barcan and Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer. We are committed to developing and nurturing our people, and encouraging positive wellbeing and mental health is central to our culture. We encourage open communication and foster a culture where colleagues are supported in achieving a real work/life balance. At Barcan and Kirby, we work hard to maintain a culture of kindness and friendliness, and welcome applications from individuals who fit with our values. We like to think that we do things a bit differently from other law firms. Working at Barcan and Kirby The ideal candidate Our ideal candidate will: Have previous conveyancing experience, ideally in residential new build and development. Have a Law degree; or hold a CILEx Professional Qualification (CPQ). Be IT literate and confident in using and adapting to new systems and processes. Exercise high standards of client care in a professional and pleasant manner at all times. Location and working hours Full-time (office hours are 9am - 5.15pm Monday to Friday) Part-time considered (minimum of four days) The role is based at our Kingswood office, but with the option to apply for hybrid working post-probation Belonging at Barcan and Kirby We are committed to creating and maintaining a diverse and inclusive working environment. We want you to bring your true self to work and encourage applications from anyone who embodies our values, regardless of age, ethnicity, religion, disability status, race, gender identity, sexual orientation, neurodiversity or anything else that makes you, you. _If there is anything we can do to make things more comfortable for you as part of the application process, including making a reasonable adjustment, please let us know by emailing ._ Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Work Location: In person
Jan 17, 2026
Full time
Conveyancer - New Build and Development We have a fantastic opportunity for a New Build Conveyancer to join our expanding New Build team in Kingswood . Our team has established connections with estate agents and property developers covering the South West region. We are therefore looking for someone who is engaged and confident in networking and other marketing/business development activities. Our department is highly regarded, and we frequently receive excellent reviews on Google and Review Solicitors. The role Some of the duties you can expect to be involved in are: Fee earning work Interviewing clients, taking instructions and keeping detailed file notes. Maintaining file checklists. Reviewing compliance documentation and analysing source of funds evidence for AML. Assessing quality of work undertaken. Issuing client care letters. Drafting or considering contract packages. Raising enquiries. Submitting appropriate searches. Drafting title, mortgage and search reports. Acting for mortgage lenders and dealing with lender requirements and conditions. Conducting exchanges of contracts. Agreeing form of transfer deeds, leases and raising requisitions. Completing matters on schedule. Ensuring post completion matters are dealt with in a prompt manner. Advising clients as to the progress of matters and costs. Maintaining adequate and up-to-date knowledge of the law and practice. Checking all draft documents. Giving undertakings in the approved form in conveyancing matters. Participation in marketing activities. Participate in team, departmental and office meetings. Any other reasonable duties as directed by your manager You will be expected to be able to work on a range of matters including, new build purchases, residential sales, plot sales, site acquisition and finance matters. Whilst you may not work predominantly on development site acquisition and finance matters you may be asked to work alongside our commercial property colleagues on such matters. Accounts procedures Preparation of bills of costs, completion statements, exchanging contracts and obtaining the approval of Accounts for bills. Obtaining payment on account from clients. Requesting cheques and obtaining authorised signatures. Notifying Accounts of department incoming telegraphic transfers. Preparing written requests for telegraphic transfer for authorisation. Counting money received from clients as payments in. Requesting transfer of money between client accounts and the office account. Referring amendments to cheques and bills to Partners for approval, and dealing with the related formalities. About us Barcan and Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer. We are committed to developing and nurturing our people, and encouraging positive wellbeing and mental health is central to our culture. We encourage open communication and foster a culture where colleagues are supported in achieving a real work/life balance. At Barcan and Kirby, we work hard to maintain a culture of kindness and friendliness, and welcome applications from individuals who fit with our values. We like to think that we do things a bit differently from other law firms. Working at Barcan and Kirby The ideal candidate Our ideal candidate will: Have previous conveyancing experience, ideally in residential new build and development. Have a Law degree; or hold a CILEx Professional Qualification (CPQ). Be IT literate and confident in using and adapting to new systems and processes. Exercise high standards of client care in a professional and pleasant manner at all times. Location and working hours Full-time (office hours are 9am - 5.15pm Monday to Friday) Part-time considered (minimum of four days) The role is based at our Kingswood office, but with the option to apply for hybrid working post-probation Belonging at Barcan and Kirby We are committed to creating and maintaining a diverse and inclusive working environment. We want you to bring your true self to work and encourage applications from anyone who embodies our values, regardless of age, ethnicity, religion, disability status, race, gender identity, sexual orientation, neurodiversity or anything else that makes you, you. _If there is anything we can do to make things more comfortable for you as part of the application process, including making a reasonable adjustment, please let us know by emailing ._ Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Work Location: In person
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Jan 17, 2026
Full time
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Job Application for Marketing Associate, EMEA at Man Group London About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 The Marketing Associate role sits within Man Group's Global Channel team and reports into the EMEA Marketing lead for UK Institutional, UK Wealth, Iberia and Latam. The Marketing Associate role is key in the execution of our regional marketing strategy mainly in the UK, supporting across other EMEA regions. The role will be instrumental in the execution of the regional strategy, positioning and promoting the firm's reputation, branding, investment capabilities and products in focus regions across both the institutional and wealth channels. Activities include running and promoting our webinars, delivering email campaigns (both organic and paid), managing own client events and third party sponsorships across the region, and executing paid amplification activities to support the broader global marketing campaigns. As a Marketing Associate you will be responsible for the efficient delivery and execution of the marketing strategy, as well as assessing its effectiveness and recommending optimizations as relevant. This position will work in very close collaboration with colleagues in Sales, Relationship Management, Investment Management as well as across our global marketing team. As a candidate for this role, you are expected to bring UK regional knowledge and experience in working with different investor types, investment strategies and multiple marketing disciplines. Knowledge of other EMEA regions, e.g. DACH is preferred. Responsibilities Lead the execution of marketing plans to both improve awareness and adoption of our capabilities and products in the UK market; specifically, with wealth managers, IFAs, pension schemes, institutional investors and family offices. Support the marketing activities across other EMEA regions where needed, especially DACH Leverage internal and external sources to gather product, channel and competitor insights with the goal of providing recommendations to drive distribution and market share. Develop and maintain broad knowledge of competitive offerings, market trends and industry developments specific to the business area. Demonstrate initiative and creativity in proactively recommending and implementing marketing solutions. Manage budget and internal resources effective with focus on activities that will have the greatest impact. Employ a data driven approach and communicate progress and lessons learned to internal stakeholders. Work with PR/corporate communications to ensure channel alignment and implementation of messages in a timely and effective manner. Technical Competencies At least 3 years' experience in institutional and/or intermediary marketing within the investment management industry, a portion of which should include direct management, development, and execution of marketing communication plans and initiatives. Demonstrated success executing channel marketing initiatives that increase brand awareness and sales. Strong written and oral communication and presentation skills in English and preferably one other EU language (e.g. German) Excellent project management/organizational skills, including ability to multi task, be consistently responsive, and manage changing priorities while meeting often tight deadlines. Proven ability to interact effectively and professionally with creative teams, senior executives, internal business partners, external clients and external vendors. Demonstrate initiative, resourcefulness, and creativity; continuously seek out ways to improve upon and elevate effective marketing strategies. Passion for working in a creative and collaborative environment. Experience of working as a part of a global team where team members are based in multiple global offices. Understanding of the marketplace - Including regulatory and legislative landscape. Fluency in German and/or any other European languages would be a strong advantage. Inclusion, Work Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at YOU'VE got opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long term disability coverage, group sick pay, enhanced parental leave and long service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .
Jan 17, 2026
Full time
Job Application for Marketing Associate, EMEA at Man Group London About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at As at 30 September 2025 The Marketing Associate role sits within Man Group's Global Channel team and reports into the EMEA Marketing lead for UK Institutional, UK Wealth, Iberia and Latam. The Marketing Associate role is key in the execution of our regional marketing strategy mainly in the UK, supporting across other EMEA regions. The role will be instrumental in the execution of the regional strategy, positioning and promoting the firm's reputation, branding, investment capabilities and products in focus regions across both the institutional and wealth channels. Activities include running and promoting our webinars, delivering email campaigns (both organic and paid), managing own client events and third party sponsorships across the region, and executing paid amplification activities to support the broader global marketing campaigns. As a Marketing Associate you will be responsible for the efficient delivery and execution of the marketing strategy, as well as assessing its effectiveness and recommending optimizations as relevant. This position will work in very close collaboration with colleagues in Sales, Relationship Management, Investment Management as well as across our global marketing team. As a candidate for this role, you are expected to bring UK regional knowledge and experience in working with different investor types, investment strategies and multiple marketing disciplines. Knowledge of other EMEA regions, e.g. DACH is preferred. Responsibilities Lead the execution of marketing plans to both improve awareness and adoption of our capabilities and products in the UK market; specifically, with wealth managers, IFAs, pension schemes, institutional investors and family offices. Support the marketing activities across other EMEA regions where needed, especially DACH Leverage internal and external sources to gather product, channel and competitor insights with the goal of providing recommendations to drive distribution and market share. Develop and maintain broad knowledge of competitive offerings, market trends and industry developments specific to the business area. Demonstrate initiative and creativity in proactively recommending and implementing marketing solutions. Manage budget and internal resources effective with focus on activities that will have the greatest impact. Employ a data driven approach and communicate progress and lessons learned to internal stakeholders. Work with PR/corporate communications to ensure channel alignment and implementation of messages in a timely and effective manner. Technical Competencies At least 3 years' experience in institutional and/or intermediary marketing within the investment management industry, a portion of which should include direct management, development, and execution of marketing communication plans and initiatives. Demonstrated success executing channel marketing initiatives that increase brand awareness and sales. Strong written and oral communication and presentation skills in English and preferably one other EU language (e.g. German) Excellent project management/organizational skills, including ability to multi task, be consistently responsive, and manage changing priorities while meeting often tight deadlines. Proven ability to interact effectively and professionally with creative teams, senior executives, internal business partners, external clients and external vendors. Demonstrate initiative, resourcefulness, and creativity; continuously seek out ways to improve upon and elevate effective marketing strategies. Passion for working in a creative and collaborative environment. Experience of working as a part of a global team where team members are based in multiple global offices. Understanding of the marketplace - Including regulatory and legislative landscape. Fluency in German and/or any other European languages would be a strong advantage. Inclusion, Work Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at YOU'VE got opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long term disability coverage, group sick pay, enhanced parental leave and long service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 17, 2026
Full time
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Jan 17, 2026
Full time
Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development
Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a mix of 1-to-1 and 1-to-many activities. Main Responsibilities Reporting to the Manager of Customer Success for our Mid-Market segment, our Customer Success Managers (CSMs) play a pivotal role in shaping and advancing the mid-market customer experience within our global Customer Success organization. This role combines direct customer partnership with scalable engagement, ensuring customers achieve measurable outcomes while supporting operational efficiency. The CSM works closely with Customer Success, Operations, Community, and cross-functional teams to deliver a consistent and durable customer journey. Key activities include: Conduct semi-regular business reviews to assess ROI, adoption progress, and evolving customer objectives. Deliver proactive engagement through scalable methods, including group sessions (e.g., "Ask Me Anything" hours), webinars, and digital resources. Leverage health alerts, survey results, and usage data to identify risks or opportunities and take timely action. Provide product guidance by leveraging both technical expertise and business acumen to help customers achieve their desired outcomes Partner with customers in 1-to-1 and 1-to-many activities to establish measurable goals and KPIs that demonstrate value realization and business impact. Maintain accurate customer data (contacts, activities, health metrics) within Planhat and related systems to support operational excellence. Collaborate cross-functionally with Sales, Product, Support, and Success Operations teams to address customer needs and resolve issues promptly. Contribute to the development of playbooks, processes, and innovation initiatives that improve the customer journey at scale. Requirements/ Knowledge, Skills, and Experience Customer-first mindset with the ability to balance strategic relationship-building and efficient, programmatic engagement. Curiosity and eagerness to develop deep product knowledge. Strong problem-solving orientation, with the ability to connect activities to the "why" behind customer needs. Collaborative team player who can also work autonomously and transparently to achieve shared objectives. Excellent communication and listening skills; able to adapt style across stakeholders and formats (virtual, in-person, written). Comfortable analyzing data and translating insights into actionable recommendations. Proficiency with Planhat (or similar CS platforms) and a strong appreciation for data quality and integrity. Highly organized and detail-oriented, willing to "roll up your sleeves" to support operational objectives. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 17, 2026
Full time
Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a mix of 1-to-1 and 1-to-many activities. Main Responsibilities Reporting to the Manager of Customer Success for our Mid-Market segment, our Customer Success Managers (CSMs) play a pivotal role in shaping and advancing the mid-market customer experience within our global Customer Success organization. This role combines direct customer partnership with scalable engagement, ensuring customers achieve measurable outcomes while supporting operational efficiency. The CSM works closely with Customer Success, Operations, Community, and cross-functional teams to deliver a consistent and durable customer journey. Key activities include: Conduct semi-regular business reviews to assess ROI, adoption progress, and evolving customer objectives. Deliver proactive engagement through scalable methods, including group sessions (e.g., "Ask Me Anything" hours), webinars, and digital resources. Leverage health alerts, survey results, and usage data to identify risks or opportunities and take timely action. Provide product guidance by leveraging both technical expertise and business acumen to help customers achieve their desired outcomes Partner with customers in 1-to-1 and 1-to-many activities to establish measurable goals and KPIs that demonstrate value realization and business impact. Maintain accurate customer data (contacts, activities, health metrics) within Planhat and related systems to support operational excellence. Collaborate cross-functionally with Sales, Product, Support, and Success Operations teams to address customer needs and resolve issues promptly. Contribute to the development of playbooks, processes, and innovation initiatives that improve the customer journey at scale. Requirements/ Knowledge, Skills, and Experience Customer-first mindset with the ability to balance strategic relationship-building and efficient, programmatic engagement. Curiosity and eagerness to develop deep product knowledge. Strong problem-solving orientation, with the ability to connect activities to the "why" behind customer needs. Collaborative team player who can also work autonomously and transparently to achieve shared objectives. Excellent communication and listening skills; able to adapt style across stakeholders and formats (virtual, in-person, written). Comfortable analyzing data and translating insights into actionable recommendations. Proficiency with Planhat (or similar CS platforms) and a strong appreciation for data quality and integrity. Highly organized and detail-oriented, willing to "roll up your sleeves" to support operational objectives. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 17, 2026
Full time
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About US: LegalEase Solutions and the legal industry Legal professionals are problem-solvers and innovators, willing to assume new responsibilities, tackle new challenges, master new technology and navigate an ever-evolving legal system. Today, technology is rapidly transforming the way law is practiced. Lawyers are changing the way justice is defined. This dynamic legal landscape makes each day unique and fosters an enjoyable, fulfilling work experience. LegalEase Solutions is a pioneer legal solutions company founded in Ann Arbor, MI with offices in Chennai, Cochin and now in Bangalore. We continue to solve problems, innovate solutions, services and we are actively changing the way conversations are had in the legal industry. We are a brand to reckon with providing legal solutions for our clients be it legal analytics, contract management, legal operations, or compliance. Job Description Designation: Customer Success Manager Experience (years): 6+ yrs No: of vacancies: 1 Location: London (Hybrid) Workdays: Monday to Friday Employment Type: Full time Permanent. Immediate Joining is preferred The Opportunity: As a key member of our Customer Success team, this role is technically savvy, highly organized and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. The ideal candidate profile: We are seeking professionals with a minimum of 6+ years of experience in Customer Success or Key Account Management, possessing strong communication skills, proven experience in handling CXO-level interactions, and a background in SaaS or product-based companies. Candidates must be based in London or surrounding areas and be comfortable with a hybrid work model. What will you do: Set the strategic tone, direction, and supervision of how the organization works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with company's issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics. Management of customer expectations and be a focus point for customer issues. Increase ARR across existing accounts through the execution of growth / upsell strategies. Drive retention for each account through customer advocacy, increased usage and adoption strategies. Travel onsite to conduct client business meetings and trainings as required. Ensure that all projects are delivered on-time, within scope. Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate. Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor. Establish and maintain relationships with third parties/vendors. What will you need: 6+ years of experience in customer success or account management roles. Must have experience in generative AI - increasingly required to liaise properly with leadership and navigate meetings effectively. Excellent written and verbal communication skills. Regular domestic travel is required with occasional international travel. Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively. Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations. Experience with JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approach. Strong understanding of customer lifecycle management and success metrics. LegalEase is an ISO 27001 certified company. Why join LegalEase? A work culture that celebrates and encourages diversity; A workspace imbued with empathy and purpose; We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us); We value transparency, flexibility and over responsiveness; We are constantly striving to improve our employees work-life blend; We believe in FUN at work. We take this very seriously and have FUN as one of our core values; Personal qualities like great communication, creative thinking, and excellent written skills count for more than formal qualifications in this job. It also helps if you have: Excellent communication, interpersonal and organizational skills Poise and patience under pressure Ability to analyze business opportunities and read situations well A positive attitude and energy like a dynamite! Plenty of initiative and multi-tasking ability An accommodative mindset. With a global team, we would love someone who is flexible and open to learning
Jan 17, 2026
Full time
About US: LegalEase Solutions and the legal industry Legal professionals are problem-solvers and innovators, willing to assume new responsibilities, tackle new challenges, master new technology and navigate an ever-evolving legal system. Today, technology is rapidly transforming the way law is practiced. Lawyers are changing the way justice is defined. This dynamic legal landscape makes each day unique and fosters an enjoyable, fulfilling work experience. LegalEase Solutions is a pioneer legal solutions company founded in Ann Arbor, MI with offices in Chennai, Cochin and now in Bangalore. We continue to solve problems, innovate solutions, services and we are actively changing the way conversations are had in the legal industry. We are a brand to reckon with providing legal solutions for our clients be it legal analytics, contract management, legal operations, or compliance. Job Description Designation: Customer Success Manager Experience (years): 6+ yrs No: of vacancies: 1 Location: London (Hybrid) Workdays: Monday to Friday Employment Type: Full time Permanent. Immediate Joining is preferred The Opportunity: As a key member of our Customer Success team, this role is technically savvy, highly organized and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. The ideal candidate profile: We are seeking professionals with a minimum of 6+ years of experience in Customer Success or Key Account Management, possessing strong communication skills, proven experience in handling CXO-level interactions, and a background in SaaS or product-based companies. Candidates must be based in London or surrounding areas and be comfortable with a hybrid work model. What will you do: Set the strategic tone, direction, and supervision of how the organization works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with company's issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics. Management of customer expectations and be a focus point for customer issues. Increase ARR across existing accounts through the execution of growth / upsell strategies. Drive retention for each account through customer advocacy, increased usage and adoption strategies. Travel onsite to conduct client business meetings and trainings as required. Ensure that all projects are delivered on-time, within scope. Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate. Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor. Establish and maintain relationships with third parties/vendors. What will you need: 6+ years of experience in customer success or account management roles. Must have experience in generative AI - increasingly required to liaise properly with leadership and navigate meetings effectively. Excellent written and verbal communication skills. Regular domestic travel is required with occasional international travel. Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively. Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations. Experience with JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approach. Strong understanding of customer lifecycle management and success metrics. LegalEase is an ISO 27001 certified company. Why join LegalEase? A work culture that celebrates and encourages diversity; A workspace imbued with empathy and purpose; We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us); We value transparency, flexibility and over responsiveness; We are constantly striving to improve our employees work-life blend; We believe in FUN at work. We take this very seriously and have FUN as one of our core values; Personal qualities like great communication, creative thinking, and excellent written skills count for more than formal qualifications in this job. It also helps if you have: Excellent communication, interpersonal and organizational skills Poise and patience under pressure Ability to analyze business opportunities and read situations well A positive attitude and energy like a dynamite! Plenty of initiative and multi-tasking ability An accommodative mindset. With a global team, we would love someone who is flexible and open to learning
Highgrove Recruitment Group Limited
Cranleigh, Surrey
This position provides a dedicated external sales resource to support pump design, installation, and service businesses. The role is focused on meeting customer requirements for the design, installation, and maintenance of sewage and surface water pumping equipment across the United Kingdom. The role contributes to the day-to-day operation of the business and the development of sales strategies aim click apply for full job details
Jan 17, 2026
Full time
This position provides a dedicated external sales resource to support pump design, installation, and service businesses. The role is focused on meeting customer requirements for the design, installation, and maintenance of sewage and surface water pumping equipment across the United Kingdom. The role contributes to the day-to-day operation of the business and the development of sales strategies aim click apply for full job details
Unleash the Adventure at Escape Hunt! Are you ready to step into the Wild West, wander through the whimsical world of Alice in Wonderland, set sail with a band of pirates, explore the legendary city of Atlantis, and dive into the wonders of virtual reality? Escape Hunt is seeking a talented and driven General Manager who can bring these extraordinary destinations to life through their exceptional team leadership. As General Manager at Escape Hunt, you'll be the guiding star that brings out the best in your team, ensuring that each escape room experience is filled with joy, excitement, and laughter. Your role is to create an environment where fun thrives, both for the guests and your team members. At the end of the day we are all about building lasting memories! ABOUT YOU! You lead by example - You inspire a sense of adventure and confidence in your teams. You love embracing the guest journey and have fun at the heart of everything you do! You thrive when it comes to training your teams and your ability to coach is next level. Of course you'll naturally be a secret compliance geek and love keeping all admin up to date. You are meticulous with your financials and understand labour controls. You have a keen eye for sales opportunities and don't like to leave money on the table. Building connections is where you standout, you understand the importance of meeting with venues and businesses around you to create strong brand awareness! WHY JOIN US?! We'll pay for your birthday day off. We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. We'll match up to 5% pension contributions. Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. WHO ARE WE? Escape Hunt is not just a place of work-it's a world of adventure where fun takes centre stage. We're a vibrant and inclusive community that celebrates laughter, creativity, and personal growth. With over 50 locations across 27 countries (and we aren't stopping there!) we proudly hold the title of global leader in experiential entertainment, offering 250 of the most thrilling escape room games, each one taking you on a voyage to distant lands!
Jan 17, 2026
Full time
Unleash the Adventure at Escape Hunt! Are you ready to step into the Wild West, wander through the whimsical world of Alice in Wonderland, set sail with a band of pirates, explore the legendary city of Atlantis, and dive into the wonders of virtual reality? Escape Hunt is seeking a talented and driven General Manager who can bring these extraordinary destinations to life through their exceptional team leadership. As General Manager at Escape Hunt, you'll be the guiding star that brings out the best in your team, ensuring that each escape room experience is filled with joy, excitement, and laughter. Your role is to create an environment where fun thrives, both for the guests and your team members. At the end of the day we are all about building lasting memories! ABOUT YOU! You lead by example - You inspire a sense of adventure and confidence in your teams. You love embracing the guest journey and have fun at the heart of everything you do! You thrive when it comes to training your teams and your ability to coach is next level. Of course you'll naturally be a secret compliance geek and love keeping all admin up to date. You are meticulous with your financials and understand labour controls. You have a keen eye for sales opportunities and don't like to leave money on the table. Building connections is where you standout, you understand the importance of meeting with venues and businesses around you to create strong brand awareness! WHY JOIN US?! We'll pay for your birthday day off. We'll give you a clear personal development plan for you to be promoted to your dream role - with or without us. We'll match up to 5% pension contributions. Access to our Employee Assistance Programme including 24/7 access to free, confidential and specialist mental health/wellbeing support. WHO ARE WE? Escape Hunt is not just a place of work-it's a world of adventure where fun takes centre stage. We're a vibrant and inclusive community that celebrates laughter, creativity, and personal growth. With over 50 locations across 27 countries (and we aren't stopping there!) we proudly hold the title of global leader in experiential entertainment, offering 250 of the most thrilling escape room games, each one taking you on a voyage to distant lands!
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Jan 17, 2026
Full time
Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 17, 2026
Full time
Job Title: Independent Nuclear Assurance (Principal Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Performing independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site to evaluate the nuclear and radiological safety and security performance at Barrow Inspecting and assessing the business's capability to progress the submarine build and/or projects in the Site Redevelopment Programme to their relevant next stage through the 'Hold Point Control ' process Inspecting the business against the requirements of relevant legislation to assess the business' level of compliance Communicating, both in writing and verbally, the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Independently assessing the business' emergency arrangements exercises, providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety/ security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Maintaining oversight of Independent Peer Review activity related to safety documentation aligned with individual Assurance Plans Developing, maintaining and deploying an effective Operational Experience feedback system for the Barrow site that encompasses all relevant nuclear and radiological incidents and events, from both internal and external sources Your skills and experiences: Working knowledge of nuclear site licence conditions/authorisation conditions & working on a nuclear licenced sites from a similar role and/or security regulations/ or an equivalent regulated industry. Experience of managing programmes of work within the nuclear industry or equivalent highly regulated industry Experience of engaging and influencing senior management and external regulators Desirable: Marine Engineering Submariner background - Nuclear Plant Operators or experience of Nuclear Submarine Build & Commissioning Degree or equivalent in STEM subject Experience in Audit & Regulation Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
Jan 17, 2026
Full time
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jan 17, 2026
Full time
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 17, 2026
Full time
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Jan 17, 2026
Full time
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Jan 17, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 17, 2026
Full time
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 30th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship
Jan 17, 2026
Full time
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Jan 17, 2026
Full time
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
