Business Unit: Premium Business Salary range: £76,000 - £95,000 per annum DOE+ benefits Location: Bristol HUB Contract type: Permanent Our Team Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. you will play a leading role in building a strong market presence for the Bank in Bristol which has been identified as a key new location to support our growth ambitions under ownership of Nationwide Group. We believe as a modern mutual business bank we have a different way of supporting the growth of local businesses and the regional economy. What you'll be doing Launching the Virgin Money Business Banking brand to Bristol and Southwest ensuring maximum profile achieved with key stakeholders and target market. Generating new relationships, focussed on Corporate Businesses in Bristol and surrounding area Strong Relationship Management of business portfolio Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. Generate local opportunities for specialist team e.g. leverage finance, asset finance. Develop strong relationships with wider team. We see this initial team as being the foundations for building a larger full service team in the future. From the outset the new team will be fully supported by existing colleagues across all segments and specialisms e.g. acquisition finance, associate director and operational support. As the team grows there will be opportunities for Senior Director to develop leadership responsibilities. We need you to have A strong well recognised market profile, regarded as a leading figure within the Bristol Corporate banking sector, with an established reputation among clients and professional advisers. A track record of generating business growth, identifying, structuring. negotiating and delivering new business opportunities. Excellent relationship building and influence skills - ability to engage senior internal and external stakeholders. Experience of originating, structuring and executing lending opportunities of £10million+ including complex corporate transactions with full ownership from origination through credit approval to completion. Skilled in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. An established record of delivering fantastic relationship management. A memorable personal approach where you push for better outcomes for all. Highly organised with strong project management abilities, able to prioritise, coordinate across teams and deliver outcome under tight deadlines. Experienced in leading cross functional collaboration and influencing outcomes across different business areas. It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. Experience of maximising media relations and opportunities, including writing for journals and publications. Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jan 18, 2026
Full time
Business Unit: Premium Business Salary range: £76,000 - £95,000 per annum DOE+ benefits Location: Bristol HUB Contract type: Permanent Our Team Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. you will play a leading role in building a strong market presence for the Bank in Bristol which has been identified as a key new location to support our growth ambitions under ownership of Nationwide Group. We believe as a modern mutual business bank we have a different way of supporting the growth of local businesses and the regional economy. What you'll be doing Launching the Virgin Money Business Banking brand to Bristol and Southwest ensuring maximum profile achieved with key stakeholders and target market. Generating new relationships, focussed on Corporate Businesses in Bristol and surrounding area Strong Relationship Management of business portfolio Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. Generate local opportunities for specialist team e.g. leverage finance, asset finance. Develop strong relationships with wider team. We see this initial team as being the foundations for building a larger full service team in the future. From the outset the new team will be fully supported by existing colleagues across all segments and specialisms e.g. acquisition finance, associate director and operational support. As the team grows there will be opportunities for Senior Director to develop leadership responsibilities. We need you to have A strong well recognised market profile, regarded as a leading figure within the Bristol Corporate banking sector, with an established reputation among clients and professional advisers. A track record of generating business growth, identifying, structuring. negotiating and delivering new business opportunities. Excellent relationship building and influence skills - ability to engage senior internal and external stakeholders. Experience of originating, structuring and executing lending opportunities of £10million+ including complex corporate transactions with full ownership from origination through credit approval to completion. Skilled in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. An established record of delivering fantastic relationship management. A memorable personal approach where you push for better outcomes for all. Highly organised with strong project management abilities, able to prioritise, coordinate across teams and deliver outcome under tight deadlines. Experienced in leading cross functional collaboration and influencing outcomes across different business areas. It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. Experience of maximising media relations and opportunities, including writing for journals and publications. Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of theNationwide group,together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Who we're looking for The Lead Client Group Intelligence Analyst is responsible for developing complex intelligence projects that deliver actionable outcomes for the client group. The role requires combining domain expertise, analytical rigour, and stakeholder engagement to inform decision making and strategic direction across asset management, personal wealth, and private equity. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents, and we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. What you'll do Project Ownership Owns and manages the full lifecycle of intelligence and analytics projects, from ideation through delivery, with minimal supervision. Defines project scope, sets tasks, establishes priorities, and makes key decisions to ensure project success. Accountable for the delivery of high impact insights to business stakeholders. Strategic Alignment Aligns projects with the broader strategic objectives of the Client Group Insights & AI team and the organisation. Recognises key business drivers and embeds them in project planning and execution. Stakeholder Engagement Proactively engages internal stakeholders (e.g. Product Owners, Relationship Managers, Distribution teams) to understand requirements and influence project direction. Interacts confidently with senior leadership and, where appropriate, external parties such as clients and industry groups. Facilitates communication and manages expectations across all project participants. Backlog and Workflow Management Independently maintains and prioritises a project backlog, breaking down work into clear, actionable tasks. Assigns and tracks task progress within the team, ensuring value and timely delivery. Analytical Rigor Applies advanced analytical techniques to deliver meaningful insight into client behaviours, opportunities, and risks. Oversees and executes research to overcome analytical obstacles. Proposes and implements improvements to Client Group Insights & AI processes, methodologies, and reporting tools. Operational Excellence Produces and maintains high quality documentation for operational continuity and knowledge sharing. Emphasises user experience and business value in analysis and reporting deliverables. Team Leadership and Development Provides mentorship and guidance to other analysts within the team. Champions best practice in analysis, communication, and stakeholder management. Leads "glue work"-managing team dynamics, facilitating collaboration, and helping to resolve blockers. Expertise and Innovation Recognised as an authority in client intelligence across Client Group Insights & AI domains. Keeps abreast of new tools, techniques, and industry developments, bringing relevant innovations into practice. The knowledge, experience and qualifications you need 5+ years' experience developing BI reports in PowerBI, Tableau or similar reporting tools. Experience with Microsoft Fabric software desired. Strong SQL query skills and dealing with complex dimensional models. Experience in finance services industry is not necessary but would be helpful. Experience in python is useful, but not necessary. What you'll be like Demonstrates ownership and accountability for projects and outcomes. Delivers clear, actionable insights that support key business decisions. Influences stakeholders using clear evidence and persuasive communication. Champions a collaborative, supportive working environment. Recognises and proactively manages project risks and challenges. Continuously seeks personal and team development opportunities. We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents, and we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 980 Job Category Data Posting Date 01/15/2026, 09:00 AM Apply Before 01/23/2026, 06:00 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Jan 18, 2026
Full time
Who we're looking for The Lead Client Group Intelligence Analyst is responsible for developing complex intelligence projects that deliver actionable outcomes for the client group. The role requires combining domain expertise, analytical rigour, and stakeholder engagement to inform decision making and strategic direction across asset management, personal wealth, and private equity. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents, and we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. What you'll do Project Ownership Owns and manages the full lifecycle of intelligence and analytics projects, from ideation through delivery, with minimal supervision. Defines project scope, sets tasks, establishes priorities, and makes key decisions to ensure project success. Accountable for the delivery of high impact insights to business stakeholders. Strategic Alignment Aligns projects with the broader strategic objectives of the Client Group Insights & AI team and the organisation. Recognises key business drivers and embeds them in project planning and execution. Stakeholder Engagement Proactively engages internal stakeholders (e.g. Product Owners, Relationship Managers, Distribution teams) to understand requirements and influence project direction. Interacts confidently with senior leadership and, where appropriate, external parties such as clients and industry groups. Facilitates communication and manages expectations across all project participants. Backlog and Workflow Management Independently maintains and prioritises a project backlog, breaking down work into clear, actionable tasks. Assigns and tracks task progress within the team, ensuring value and timely delivery. Analytical Rigor Applies advanced analytical techniques to deliver meaningful insight into client behaviours, opportunities, and risks. Oversees and executes research to overcome analytical obstacles. Proposes and implements improvements to Client Group Insights & AI processes, methodologies, and reporting tools. Operational Excellence Produces and maintains high quality documentation for operational continuity and knowledge sharing. Emphasises user experience and business value in analysis and reporting deliverables. Team Leadership and Development Provides mentorship and guidance to other analysts within the team. Champions best practice in analysis, communication, and stakeholder management. Leads "glue work"-managing team dynamics, facilitating collaboration, and helping to resolve blockers. Expertise and Innovation Recognised as an authority in client intelligence across Client Group Insights & AI domains. Keeps abreast of new tools, techniques, and industry developments, bringing relevant innovations into practice. The knowledge, experience and qualifications you need 5+ years' experience developing BI reports in PowerBI, Tableau or similar reporting tools. Experience with Microsoft Fabric software desired. Strong SQL query skills and dealing with complex dimensional models. Experience in finance services industry is not necessary but would be helpful. Experience in python is useful, but not necessary. What you'll be like Demonstrates ownership and accountability for projects and outcomes. Delivers clear, actionable insights that support key business decisions. Influences stakeholders using clear evidence and persuasive communication. Champions a collaborative, supportive working environment. Recognises and proactively manages project risks and challenges. Continuously seeks personal and team development opportunities. We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents, and we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 980 Job Category Data Posting Date 01/15/2026, 09:00 AM Apply Before 01/23/2026, 06:00 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
Jan 18, 2026
Full time
Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
ABOUT THE CLINK CHARITY The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives. Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses. What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships. The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink. Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people. ABOUT THE ROLE The Support and Employment Worker will provide a high quality and responsive mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates to enable them to avoid further offending and to obtain and maintain employment upon release. Our students and graduates will come from multiple prison sites across the London and the South East region, so careful diary management, logistical planning and travel are key components of the role. This is a flexible role, mostly based at HMP Brixton, but will also include travelling between HMP Downview and HMP Send multiple prisons and our Clink Training Café site in Herne Hill, with some working from home and managing a community caseload of graduates who have been released. The Support and Employment Worker will develop action plans with each student in prison to support them in obtaining employment upon release and also in developing independent living skills to work towards their long-term goals and aspirations. DUTIES AND RESPONSIBILITIES As a Support and Employment Worker at The Clink, you are responsible for: • Mentoring, supporting and being the point of contact for students and graduates as they transition from our hospitality and horticulture training programmes in prison and in the community for up to 12 months. • Working with and supporting people in prison and students prior to and after release from prison, or from graduation in our community café, to empower them in finding and maintaining accommodation, employment and a drug-free, offence-free lifestyle. • Building relationships with Clink Chef Trainers, HMPPS Resettlement and Employment Teams, HMPPS Officers and Governing Teams in the prison and all parties invested in the training, support and employment of our learners. • Working with students and graduates to identify their needs and risks, and to identify short and long-term goals. • Motivating and engaging students and graduates and to provide practical and emotional support. • Liaising with employers to secure opportunities for our students and for continuity of employment for graduates upon release. • Supporting people dealing with drug and alcohol problems and to make referrals to other services as required. • Undertaking risk assessments for each student, to recognise changes in risk level and take appropriate action. • Maintaining case records and report on students' progress to external agencies and for our own Clink records on Clink Connect, our CRM system. • Working in partnership with the team to enhance overall delivery of the service. • Maintaining a professional approach that enhances the reputation of the charity. DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE Experience of prisons and/or the criminal justice system. This can be lived experience. Experience of working with a variety of client groups both in custody and in the community, including men, women and 16-25-year-olds. Experience of working with young people in gangs and/or at risk of exploitation and county lines. Experience of working with neurodivergent people and those with disabilities and additional needs. Experience and skill in using a trauma informed approach with vulnerable people who present a risk of harm, including knowledge of mental health issues, drug and alcohol use and offending behaviour. Experience in setting up a strong employer network and using this to support our graduates into employment post-release. Experience referring to other services and using a multi-agency approach. A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears. An understanding of safeguarding issues and PREVENT Duty and the ability to assess risk in consultation with line manager. Some knowledge of the benefits system and ability to deal with housing agencies and landlords Driver with clean licence. IT literate - will need to maintain records about our students on our in-house CRM system and complete assessments for HMPPS. Able to adopt a supportive, confident and motivating approach to the client group. Willing to engage in training and development of your own knowledge and skills. Able to pass a prison security clearance. PERSON SPECIFICATION Confident and resilient personality, with the strength of character to work in complex prison settings and with highly vulnerable people. Perseverence and tenacity a desire to see our students be successful and to advocate strongly on their behalf which often requires a relentless optimism. Highly organised and efficient person - able to juggle multiple responsibilities, manage your own time and schedule, and be a consistent source of support for our beneficiaries. A strong networker - your key responsibility will be to manage stakeholders in the prison, in probation, in other third sector support groups, and with employers to advocate for our students to have the chance of quality employment outcomes. An assertive communicator - you will need to be patient, kind and compassionate and to communicate with our students with sensitivity and clear expectations. REPORTING LINES MANAGEMENT EXPECTATIONS You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with the Operations team in the prisons and related Clink project leads in the community. GENERAL CLINK CHARITY INFORMATION All staff are expected to: Comply with all current legislation Comply with all prison operational policies Comply with The Clink Staff Handbook Undertake such other duties within the scope of the post as may be requested by your Manager Special Requirements: Must be able to pass prison security vetting process to be able to draw keys. Must have a valid driving licence . Benefits: 28 days holiday plus bank holidays Company pension scheme Free meals on duty when based in a restaurant or visiting for business HOW TO APPLY If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell. In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it. Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 6 Feb at 0900. We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion. If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference. Appointment process Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis. Interview If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly. Interview outcome If you are invited to attend an interview . click apply for full job details
Jan 18, 2026
Full time
ABOUT THE CLINK CHARITY The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives. Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses. What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships. The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink. Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people. ABOUT THE ROLE The Support and Employment Worker will provide a high quality and responsive mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates to enable them to avoid further offending and to obtain and maintain employment upon release. Our students and graduates will come from multiple prison sites across the London and the South East region, so careful diary management, logistical planning and travel are key components of the role. This is a flexible role, mostly based at HMP Brixton, but will also include travelling between HMP Downview and HMP Send multiple prisons and our Clink Training Café site in Herne Hill, with some working from home and managing a community caseload of graduates who have been released. The Support and Employment Worker will develop action plans with each student in prison to support them in obtaining employment upon release and also in developing independent living skills to work towards their long-term goals and aspirations. DUTIES AND RESPONSIBILITIES As a Support and Employment Worker at The Clink, you are responsible for: • Mentoring, supporting and being the point of contact for students and graduates as they transition from our hospitality and horticulture training programmes in prison and in the community for up to 12 months. • Working with and supporting people in prison and students prior to and after release from prison, or from graduation in our community café, to empower them in finding and maintaining accommodation, employment and a drug-free, offence-free lifestyle. • Building relationships with Clink Chef Trainers, HMPPS Resettlement and Employment Teams, HMPPS Officers and Governing Teams in the prison and all parties invested in the training, support and employment of our learners. • Working with students and graduates to identify their needs and risks, and to identify short and long-term goals. • Motivating and engaging students and graduates and to provide practical and emotional support. • Liaising with employers to secure opportunities for our students and for continuity of employment for graduates upon release. • Supporting people dealing with drug and alcohol problems and to make referrals to other services as required. • Undertaking risk assessments for each student, to recognise changes in risk level and take appropriate action. • Maintaining case records and report on students' progress to external agencies and for our own Clink records on Clink Connect, our CRM system. • Working in partnership with the team to enhance overall delivery of the service. • Maintaining a professional approach that enhances the reputation of the charity. DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE Experience of prisons and/or the criminal justice system. This can be lived experience. Experience of working with a variety of client groups both in custody and in the community, including men, women and 16-25-year-olds. Experience of working with young people in gangs and/or at risk of exploitation and county lines. Experience of working with neurodivergent people and those with disabilities and additional needs. Experience and skill in using a trauma informed approach with vulnerable people who present a risk of harm, including knowledge of mental health issues, drug and alcohol use and offending behaviour. Experience in setting up a strong employer network and using this to support our graduates into employment post-release. Experience referring to other services and using a multi-agency approach. A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears. An understanding of safeguarding issues and PREVENT Duty and the ability to assess risk in consultation with line manager. Some knowledge of the benefits system and ability to deal with housing agencies and landlords Driver with clean licence. IT literate - will need to maintain records about our students on our in-house CRM system and complete assessments for HMPPS. Able to adopt a supportive, confident and motivating approach to the client group. Willing to engage in training and development of your own knowledge and skills. Able to pass a prison security clearance. PERSON SPECIFICATION Confident and resilient personality, with the strength of character to work in complex prison settings and with highly vulnerable people. Perseverence and tenacity a desire to see our students be successful and to advocate strongly on their behalf which often requires a relentless optimism. Highly organised and efficient person - able to juggle multiple responsibilities, manage your own time and schedule, and be a consistent source of support for our beneficiaries. A strong networker - your key responsibility will be to manage stakeholders in the prison, in probation, in other third sector support groups, and with employers to advocate for our students to have the chance of quality employment outcomes. An assertive communicator - you will need to be patient, kind and compassionate and to communicate with our students with sensitivity and clear expectations. REPORTING LINES MANAGEMENT EXPECTATIONS You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with the Operations team in the prisons and related Clink project leads in the community. GENERAL CLINK CHARITY INFORMATION All staff are expected to: Comply with all current legislation Comply with all prison operational policies Comply with The Clink Staff Handbook Undertake such other duties within the scope of the post as may be requested by your Manager Special Requirements: Must be able to pass prison security vetting process to be able to draw keys. Must have a valid driving licence . Benefits: 28 days holiday plus bank holidays Company pension scheme Free meals on duty when based in a restaurant or visiting for business HOW TO APPLY If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell. In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it. Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 6 Feb at 0900. We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion. If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference. Appointment process Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis. Interview If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly. Interview outcome If you are invited to attend an interview . click apply for full job details
Job Title Warehouse Operations Leader Location Leeds Reports To Operations Manager Job Purpose Lead a high hazard, highly automated warehouse aerosol operation where safety and service truly matter. As our Warehouse & Internal Logistics Leader, you'll turn Run to Standard (R2S) into daily habits, protect people and product, and orchestrate a partner ecosystem (Mitie, DHL, Linde, Stobarts) to deliver flawless flow. If you're energised by solving real problems on the floor, using data and digital technology to make work safer and simpler-and you want your leadership to be felt every shift-this is the role to make your mark. Role Context Warehouse Cell Leader: owns conveyors, cranes and automation assets; governs the R2S technical processes for the cell and is accountable for equipment reliability. Warehouse & Internal Logistics Leader: leads the people and ensures adherence to R2S (CILs, CL, Tag entry), setting and holding the standard every shift. Responsibilities Team & Ways of Working: lead, coach and develop; standardise SOPs/visual standards across crews. R2S Support & Assurance: ensure CILs to standard; warehouse team participates in daily meetings; escalated via governance. Safety & Zero Harm: challenge unsafe behaviours; verify RA/PTW/LOTOTO; lead SEWO RCA and preventative actions. Purple Book (S507) Compliance: keep aerosol warehousing audit ready; cage controls (EE rated MHE, Ex equipment) and aged stock reviews. Global Standards & 3PL: embed G; verify Warehouse MMR (S3014); support Transport MMR (S3008); align with UPA/CTC. Stock & Quality: inventory accuracy; manage aged/blocked/quarantine; traceability/recall readiness; QMS/GMP; QualityOne e incidents (RCA/CAPA). Performance & Governance: achieve SQSC&P targets; turn KPI trends into actions; run effective daily/weekly tiers. Flow, Systems & Automation: assure accurate WMS transactions; remove constraints; keep AGVs/ASRS and data reliable with IT/OT (asset ownership sits with the Cell Leader). Third Party Management: Mitie/DHL/Linde/Stobarts-SLAs, service reviews, inductions/RAMS/permits. BCP & Emergency: maintain warehouse BCP; participate in COMAH drills and learning reviews. AI & Digital Safety: pilot proximity/computer vision/YMS/telematics solutions; embed in Purple Book/G; track KPI impact. Essential Qualifications Safety first, visible floor leader; confident on Upper Tier COMAH (RA/PTW/LOTOTO). R2S discipline: Ensure CIL routines and tier meeting cadence are maintained to uphold operational standards. WMS in automated environments (AGVs/ASRS) integrated to ERP; SAP familiarity. Data driven with a track record of turning SQSC&P KPIs into sustained results. Strong communication and partner influence. Digital safety/quality tools (SEWO, Q Kaizen/BuildApp) and RCA/CAPA leadership. Contractor management competence for safe, compliant, cost effective delivery. Inventory control (counts, stocktakes, variance RCA, write off prevention). Warehouse QMS/GMP and traceability. Demonstrates understanding of secure storage practices, zoning, and managing aged stock in a warehouse environment, with a willingness to learn and apply relevant industry standards. Uses digital safety data (YMS/telematics/proximity, CCTV analytics, SEWO trends) to close gaps. Preferred Qualifications NEBOSH General Certificate or IOSH Managing Safely. Delivered R2S improvements (CIL/5S/loss elimination) with measurable impact. Led automation/flow optimisation (layout, MHE utilisation, system change). Experience in multi shift/24 7 operations and governance stabilisation. Deeper SAP and WMS reporting. COMAH or highly audited environment exposure. Inventory integrity programmes (shrink reduction, master data, PI governance). Quality exposure (ISO 9001/GMP, internal auditor); hosted customer/3PL audits. Purple Book audit familiarity; UPA/CTC safety/security exposure. Piloted AI/proximity/computer vision safety solutions with KPI improvements. Personal Qualities Excellent communicator; clear, confident and audience aware. Structured, data led problem solver; drives root cause and prevention. Collaborative and engaging; builds trust across cells and functions. Energising coach; develops others and role model leadership standard work. Resilient under pressure; delivers without compromising safety or quality. Safety advocate; persistent about Zero Harm and standardisation. CI mindset; challenges the status quo through R2S. Digitally confident; uses WMS/SEWO/Power BI to tell the story and drive action. Commercially aware; manages partner performance, cost and compliance. Quality mindset; protects consumer safety, product quality and stock integrity. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive achieve a family friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, click here: Equity, Diversity & Inclusion. Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Jan 18, 2026
Full time
Job Title Warehouse Operations Leader Location Leeds Reports To Operations Manager Job Purpose Lead a high hazard, highly automated warehouse aerosol operation where safety and service truly matter. As our Warehouse & Internal Logistics Leader, you'll turn Run to Standard (R2S) into daily habits, protect people and product, and orchestrate a partner ecosystem (Mitie, DHL, Linde, Stobarts) to deliver flawless flow. If you're energised by solving real problems on the floor, using data and digital technology to make work safer and simpler-and you want your leadership to be felt every shift-this is the role to make your mark. Role Context Warehouse Cell Leader: owns conveyors, cranes and automation assets; governs the R2S technical processes for the cell and is accountable for equipment reliability. Warehouse & Internal Logistics Leader: leads the people and ensures adherence to R2S (CILs, CL, Tag entry), setting and holding the standard every shift. Responsibilities Team & Ways of Working: lead, coach and develop; standardise SOPs/visual standards across crews. R2S Support & Assurance: ensure CILs to standard; warehouse team participates in daily meetings; escalated via governance. Safety & Zero Harm: challenge unsafe behaviours; verify RA/PTW/LOTOTO; lead SEWO RCA and preventative actions. Purple Book (S507) Compliance: keep aerosol warehousing audit ready; cage controls (EE rated MHE, Ex equipment) and aged stock reviews. Global Standards & 3PL: embed G; verify Warehouse MMR (S3014); support Transport MMR (S3008); align with UPA/CTC. Stock & Quality: inventory accuracy; manage aged/blocked/quarantine; traceability/recall readiness; QMS/GMP; QualityOne e incidents (RCA/CAPA). Performance & Governance: achieve SQSC&P targets; turn KPI trends into actions; run effective daily/weekly tiers. Flow, Systems & Automation: assure accurate WMS transactions; remove constraints; keep AGVs/ASRS and data reliable with IT/OT (asset ownership sits with the Cell Leader). Third Party Management: Mitie/DHL/Linde/Stobarts-SLAs, service reviews, inductions/RAMS/permits. BCP & Emergency: maintain warehouse BCP; participate in COMAH drills and learning reviews. AI & Digital Safety: pilot proximity/computer vision/YMS/telematics solutions; embed in Purple Book/G; track KPI impact. Essential Qualifications Safety first, visible floor leader; confident on Upper Tier COMAH (RA/PTW/LOTOTO). R2S discipline: Ensure CIL routines and tier meeting cadence are maintained to uphold operational standards. WMS in automated environments (AGVs/ASRS) integrated to ERP; SAP familiarity. Data driven with a track record of turning SQSC&P KPIs into sustained results. Strong communication and partner influence. Digital safety/quality tools (SEWO, Q Kaizen/BuildApp) and RCA/CAPA leadership. Contractor management competence for safe, compliant, cost effective delivery. Inventory control (counts, stocktakes, variance RCA, write off prevention). Warehouse QMS/GMP and traceability. Demonstrates understanding of secure storage practices, zoning, and managing aged stock in a warehouse environment, with a willingness to learn and apply relevant industry standards. Uses digital safety data (YMS/telematics/proximity, CCTV analytics, SEWO trends) to close gaps. Preferred Qualifications NEBOSH General Certificate or IOSH Managing Safely. Delivered R2S improvements (CIL/5S/loss elimination) with measurable impact. Led automation/flow optimisation (layout, MHE utilisation, system change). Experience in multi shift/24 7 operations and governance stabilisation. Deeper SAP and WMS reporting. COMAH or highly audited environment exposure. Inventory integrity programmes (shrink reduction, master data, PI governance). Quality exposure (ISO 9001/GMP, internal auditor); hosted customer/3PL audits. Purple Book audit familiarity; UPA/CTC safety/security exposure. Piloted AI/proximity/computer vision safety solutions with KPI improvements. Personal Qualities Excellent communicator; clear, confident and audience aware. Structured, data led problem solver; drives root cause and prevention. Collaborative and engaging; builds trust across cells and functions. Energising coach; develops others and role model leadership standard work. Resilient under pressure; delivers without compromising safety or quality. Safety advocate; persistent about Zero Harm and standardisation. CI mindset; challenges the status quo through R2S. Digitally confident; uses WMS/SEWO/Power BI to tell the story and drive action. Commercially aware; manages partner performance, cost and compliance. Quality mindset; protects consumer safety, product quality and stock integrity. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive achieve a family friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, click here: Equity, Diversity & Inclusion. Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
TPF Recruitment, a leading accountancy practice recruitment agency, is recruiting for an excellent firm of chartered accountants in Wimbledon. This forward thinking practice are recruiting an Accounts & Tax Senior / Manager to join their team. This is an exciting opportunity to join a fantastic local firm of accountants at a key part of their growth journey. Our client is a general practice firm of chartered accountants who provide a mix of accountancy and tax services to local businesses. They promote a relaxed environment and a great work life balance too. You will be responsible for: Reviewing and finalising statutory accounts prepared by the team Oversee corporation and personal tax computations and returns Provide ad hoc advisory support and identify opportunities to add value to clients Ensure work is delivered to a high technical standard and within agreed deadlines Provide excellent communication to clients during your extensive client contact Team Leadership Line manage two direct reports, providing support, guidance and ongoing development Review work prepared by the team and provide clear, constructive feedback Assist with workflow planning, deadlines and capacity management Support training and development plans for junior team members Contribute positively to team culture and collaboration Practice Support Liaise with partners and senior management on portfolio matters Support continuous improvement of processes and systems Ensure compliance with regulatory and professional standards RequirementsThe Ideal Candidate ACA or ACCA qualified, or qualified by experience Strong background in general practice accountancy Proven experience managing a client portfolio independently Previous experience supervising or managing staff Confident reviewing accounts and tax work Excellent communication and client facing skills Well organised with the ability to manage multiple deadlines Experience using a range of accounting software, including Xero, Freeagent, TaxCalc, Quickbooks Benefits 48,000 - 55,000 dependent on experience and background Flexible, hybrid working (likely 1 day from home) offered after settling period 25 days holiday plus bank holidays Please apply for the vacancy or contact Kourtney Luckett for a confidential conversation / (phone number removed) / (url removed)
Jan 18, 2026
Full time
TPF Recruitment, a leading accountancy practice recruitment agency, is recruiting for an excellent firm of chartered accountants in Wimbledon. This forward thinking practice are recruiting an Accounts & Tax Senior / Manager to join their team. This is an exciting opportunity to join a fantastic local firm of accountants at a key part of their growth journey. Our client is a general practice firm of chartered accountants who provide a mix of accountancy and tax services to local businesses. They promote a relaxed environment and a great work life balance too. You will be responsible for: Reviewing and finalising statutory accounts prepared by the team Oversee corporation and personal tax computations and returns Provide ad hoc advisory support and identify opportunities to add value to clients Ensure work is delivered to a high technical standard and within agreed deadlines Provide excellent communication to clients during your extensive client contact Team Leadership Line manage two direct reports, providing support, guidance and ongoing development Review work prepared by the team and provide clear, constructive feedback Assist with workflow planning, deadlines and capacity management Support training and development plans for junior team members Contribute positively to team culture and collaboration Practice Support Liaise with partners and senior management on portfolio matters Support continuous improvement of processes and systems Ensure compliance with regulatory and professional standards RequirementsThe Ideal Candidate ACA or ACCA qualified, or qualified by experience Strong background in general practice accountancy Proven experience managing a client portfolio independently Previous experience supervising or managing staff Confident reviewing accounts and tax work Excellent communication and client facing skills Well organised with the ability to manage multiple deadlines Experience using a range of accounting software, including Xero, Freeagent, TaxCalc, Quickbooks Benefits 48,000 - 55,000 dependent on experience and background Flexible, hybrid working (likely 1 day from home) offered after settling period 25 days holiday plus bank holidays Please apply for the vacancy or contact Kourtney Luckett for a confidential conversation / (phone number removed) / (url removed)
Innovation Manager Location: Market Drayton (Hybrid) Contract Type: Permanent Working Pattern: Full Time Müller - Made By You At Müller, we're proud to be a business that's driven by purpose and powered by people. We're passionate about creating products that meet real consumer needs and deliver category growth. As an Innovation Manager, you'll play a key role in shaping the future of our brands by leading the development of new ideas from concept to scale-up. Your Role You'll be responsible for delivering innovation across all Müller brands, aligned to strategic priorities and consumer need states. Working cross-functionally, you'll lead projects through our stage gate process, build compelling business cases, and ensure successful handover to brand teams. What You'll Do Lead innovation projects from idea to scale up, prior to a collaborative handover with the brand teams Deliver new Innovation projects across all Müller brands, which are inline to strategic, category and consumer need states. Project manage innovation launches through the stage gate process and internal approval project reviews and gate approval meetings, building strong business cases for new projects Project manage innovation projects from idea to scale up, prior to a collaborative handover with the brand teams Lead and drive cross-functional teams to deliver validated concepts to market. Manage project timelines including a critical path of activities that will be used to drive delivery by cross-functional teams to key milestones Challenge and proactively seek out new consumer needs and opportunities that deliver solutions for consumers Work closely with the Consumer Insights team to validate concepts and provide compelling consumer rationale for innovation projects Work with Procurement, Packaging and Engineering to identify how to make new ideas viable across our Muller and co-man network or source new solutions Monitor consumer trends to help inspire future thinking Line management of a Marketing Graduate, including supporting with personal development What You'll Bring Marketing Experience: Minimum 4 years in marketing (FMCG preferred) including exposure to supporting a business with Innovation launches and concept creation Academic Excellence: Degree-level qualification (2:1 or above) in a relevant subject, or qualified by experience. Leadership: Proven leadership experience-whether in-role or through extracurricular activities. Curious: An open mindset with an interest in the latest trend and new product launches. Analytical Mindset: Strong analytical skills and a passion for data-driven decision-making. Change Maker: Embrace and drive change with energy, displaying the ability to challenge the ways things are done and opportunities to improve. Team Spirit: A true team player-supportive, honest, and passionate about winning together. What You'll Receive In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: Competitive Salary Bonus scheme Private medical healthcare Contributory pension plan Life Assurance Employee Assistance Programme Generous annual leave increasing with service. Flexible benefits programme In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Jan 18, 2026
Full time
Innovation Manager Location: Market Drayton (Hybrid) Contract Type: Permanent Working Pattern: Full Time Müller - Made By You At Müller, we're proud to be a business that's driven by purpose and powered by people. We're passionate about creating products that meet real consumer needs and deliver category growth. As an Innovation Manager, you'll play a key role in shaping the future of our brands by leading the development of new ideas from concept to scale-up. Your Role You'll be responsible for delivering innovation across all Müller brands, aligned to strategic priorities and consumer need states. Working cross-functionally, you'll lead projects through our stage gate process, build compelling business cases, and ensure successful handover to brand teams. What You'll Do Lead innovation projects from idea to scale up, prior to a collaborative handover with the brand teams Deliver new Innovation projects across all Müller brands, which are inline to strategic, category and consumer need states. Project manage innovation launches through the stage gate process and internal approval project reviews and gate approval meetings, building strong business cases for new projects Project manage innovation projects from idea to scale up, prior to a collaborative handover with the brand teams Lead and drive cross-functional teams to deliver validated concepts to market. Manage project timelines including a critical path of activities that will be used to drive delivery by cross-functional teams to key milestones Challenge and proactively seek out new consumer needs and opportunities that deliver solutions for consumers Work closely with the Consumer Insights team to validate concepts and provide compelling consumer rationale for innovation projects Work with Procurement, Packaging and Engineering to identify how to make new ideas viable across our Muller and co-man network or source new solutions Monitor consumer trends to help inspire future thinking Line management of a Marketing Graduate, including supporting with personal development What You'll Bring Marketing Experience: Minimum 4 years in marketing (FMCG preferred) including exposure to supporting a business with Innovation launches and concept creation Academic Excellence: Degree-level qualification (2:1 or above) in a relevant subject, or qualified by experience. Leadership: Proven leadership experience-whether in-role or through extracurricular activities. Curious: An open mindset with an interest in the latest trend and new product launches. Analytical Mindset: Strong analytical skills and a passion for data-driven decision-making. Change Maker: Embrace and drive change with energy, displaying the ability to challenge the ways things are done and opportunities to improve. Team Spirit: A true team player-supportive, honest, and passionate about winning together. What You'll Receive In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: Competitive Salary Bonus scheme Private medical healthcare Contributory pension plan Life Assurance Employee Assistance Programme Generous annual leave increasing with service. Flexible benefits programme In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Airports and Airspace Senior Consultant Department: Airport and Airspace Employment Type: Permanent - Full Time Location: Bristol Description Sagentia Aviation, formerly Osprey Consulting Services, is a specialist aviation consultancy providing technical and engineering support to safety critical and highly regulated industries across both civil and military environments. Our Aviation practice team consists of highly skilled and competent subject matter experts with considerable experience in a wide range of civil and military technical and operational aviation backgrounds. We work with government agencies, regulatory authorities, equipment providers, environmental consultancies, and airport and spaceport operators to address complex challenges and solve critical aviation issues. Sagentia Aviation are seeking an experienced Senior Consultant who will join our Airports and Airspace team to play a pivotal role in shaping the future of the UK aviation market by delivering high quality technical and operational support to our current and future clients. In the years ahead, there will be exciting opportunities to assist clients supporting UK airspace modernisation and planning for the integration of new technologies in a compliant, safe, and efficacy manner. While leading or supporting a wide range of aviation projects, you should be passionate about efficiently delivering first class outputs for our clients. You should also be comfortable navigating complex civil and military regulatory requirements, and the provision of sound advice and guidance to clients in line with current and evolving policies and procedures. The ideal candidate will have a consultancy background and a depth of experience in civil and/or military aviation alongside extensive knowledge of the CAA CAP 1616 airspace change process from either a sponsor, consultant, or regulatory perspective. Applicants should have a track record of identifying new business opportunities, maintaining strong client relationships and be capable of supporting or writing high quality proposals matched to a client's specific requirements. Key Responsibilities Manage and deliver a range of complex airports and airspace projects from initial concept to final implementation, working in close collaboration with diverse stakeholders including Air Navigation Service Providers, airports, airlines, and the CAA. Support clients to assess potential opportunities and determine exact requirements. Conduct in depth analysis to provide evidentially based assessments of current and future capabilities when writing reports and completing studies. Provide subject matter expertise and guidance to help deliver client strategic objectives during aerodrome development projects. Conduct feasibility analysis to determine prioritised alternative courses of action. Provide expert support as necessary to enhance operational and business resilience. Facilitate effective communication engagement and consultation, when necessary, with key aviation and non aviation stakeholders. Produce high quality written documentation in support of all project activities. Manage project timelines, budgets, and resources, ensuring high quality, on time and on budget delivery. Stay informed on the latest developments in the airports and airspace market with respect to evolving policy, regulatory requirements, and the application of best practice. Skills, Knowledge and Expertise Required Proven consultancy or managerial experience in an aviation, airport, or airspace related field. Thorough understanding of CAA airspace design regulations and processes. Practical application and knowledge of ICAO Annex 14 aerodrome design requirements. Experience of safeguarding requirements from an airport/regulatory perspective. Expertise or experience in safety case development and assessment. Excellent analytical and problem solving abilities. Strong project management skills with an appropriate qualification, and a track record of delivering to time, cost and quality. Exceptional communication and stakeholder management capabilities. Ability to work both independently and as part of a collaborative team. Desirable A background in air traffic control within either the civil or military environment. Expertise in aviation Safety Management Systems, including Safety Risk Management and Safety Assurance. Experience with data driven safety methodologies. Experience with airspace modelling tools and software. If you are interested in applying for this role, candidates must have: An existing right to live and work in the UK. Either hold a current SC clearance or be willing and eligible to undergo a Security Clearance check (SC level) upon starting their employment with the company. To gain SC clearance you will normally need at least 5 years' UK residency. Benefits At Sagentia Aviation, we believe in rewarding our people and supporting their wellbeing. Alongside our competitive salaries we offer a comprehensive benefits package including Company Profit Share Scheme, Generous Holiday Allowance with the ability to buy and sell holiday, Employee Assistance Programme, 24 Hour access to GP and Mental Health support along with access to hundreds of high street discounts, private healthcare provided by Bupa and more.
Jan 18, 2026
Full time
Airports and Airspace Senior Consultant Department: Airport and Airspace Employment Type: Permanent - Full Time Location: Bristol Description Sagentia Aviation, formerly Osprey Consulting Services, is a specialist aviation consultancy providing technical and engineering support to safety critical and highly regulated industries across both civil and military environments. Our Aviation practice team consists of highly skilled and competent subject matter experts with considerable experience in a wide range of civil and military technical and operational aviation backgrounds. We work with government agencies, regulatory authorities, equipment providers, environmental consultancies, and airport and spaceport operators to address complex challenges and solve critical aviation issues. Sagentia Aviation are seeking an experienced Senior Consultant who will join our Airports and Airspace team to play a pivotal role in shaping the future of the UK aviation market by delivering high quality technical and operational support to our current and future clients. In the years ahead, there will be exciting opportunities to assist clients supporting UK airspace modernisation and planning for the integration of new technologies in a compliant, safe, and efficacy manner. While leading or supporting a wide range of aviation projects, you should be passionate about efficiently delivering first class outputs for our clients. You should also be comfortable navigating complex civil and military regulatory requirements, and the provision of sound advice and guidance to clients in line with current and evolving policies and procedures. The ideal candidate will have a consultancy background and a depth of experience in civil and/or military aviation alongside extensive knowledge of the CAA CAP 1616 airspace change process from either a sponsor, consultant, or regulatory perspective. Applicants should have a track record of identifying new business opportunities, maintaining strong client relationships and be capable of supporting or writing high quality proposals matched to a client's specific requirements. Key Responsibilities Manage and deliver a range of complex airports and airspace projects from initial concept to final implementation, working in close collaboration with diverse stakeholders including Air Navigation Service Providers, airports, airlines, and the CAA. Support clients to assess potential opportunities and determine exact requirements. Conduct in depth analysis to provide evidentially based assessments of current and future capabilities when writing reports and completing studies. Provide subject matter expertise and guidance to help deliver client strategic objectives during aerodrome development projects. Conduct feasibility analysis to determine prioritised alternative courses of action. Provide expert support as necessary to enhance operational and business resilience. Facilitate effective communication engagement and consultation, when necessary, with key aviation and non aviation stakeholders. Produce high quality written documentation in support of all project activities. Manage project timelines, budgets, and resources, ensuring high quality, on time and on budget delivery. Stay informed on the latest developments in the airports and airspace market with respect to evolving policy, regulatory requirements, and the application of best practice. Skills, Knowledge and Expertise Required Proven consultancy or managerial experience in an aviation, airport, or airspace related field. Thorough understanding of CAA airspace design regulations and processes. Practical application and knowledge of ICAO Annex 14 aerodrome design requirements. Experience of safeguarding requirements from an airport/regulatory perspective. Expertise or experience in safety case development and assessment. Excellent analytical and problem solving abilities. Strong project management skills with an appropriate qualification, and a track record of delivering to time, cost and quality. Exceptional communication and stakeholder management capabilities. Ability to work both independently and as part of a collaborative team. Desirable A background in air traffic control within either the civil or military environment. Expertise in aviation Safety Management Systems, including Safety Risk Management and Safety Assurance. Experience with data driven safety methodologies. Experience with airspace modelling tools and software. If you are interested in applying for this role, candidates must have: An existing right to live and work in the UK. Either hold a current SC clearance or be willing and eligible to undergo a Security Clearance check (SC level) upon starting their employment with the company. To gain SC clearance you will normally need at least 5 years' UK residency. Benefits At Sagentia Aviation, we believe in rewarding our people and supporting their wellbeing. Alongside our competitive salaries we offer a comprehensive benefits package including Company Profit Share Scheme, Generous Holiday Allowance with the ability to buy and sell holiday, Employee Assistance Programme, 24 Hour access to GP and Mental Health support along with access to hundreds of high street discounts, private healthcare provided by Bupa and more.
Location Hybrid London, City of, UK 2 days a week in our London Office Team Fundraising and PR Seniority Junior Closing:12:00pm, 26th Jan 2026 GMT Perks and benefits Work from home option Life Insurance Wellness programs Employee Assistance Programme Additional parental leave Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit Free soft drinks Candidate happiness 8.54 (11435) Job Description Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role. Comic Relief reserves the right to close the role early if a large number of applications are received. Purpose of Role Fancy a backstage pass to one of the UK's most iconic charities, where comedy, culture, and positive change collide all year round? As a Senior Social Media Executive, you will play a key role in shaping and delivering Comic Relief's online presence, driving meaningful engagement with diverse audiences. Working across our year round social media activity, including flagship campaigns like Red Nose Day and Sport Relief, you will create and deliver innovative, audience first content to grow channels, increase reach, and deepen connections with supporters and the public at large. With a focus on producing bold and engaging 365 content, you will ensure that Comic Relief's social media platforms engage, excite and convert audiences to support our mission. Key Responsibilities Develop and execute an organic content strategy that drives engagement and sustains channel growth across Facebook, Instagram, TikTok, and LinkedIn. Create engaging, platform specific content with entertaining and impactful messaging, ranging from scroll stopping reels and trend first TikToks to informative LinkedIn posts that highlight funding, impact, and fundraising objectives. Contribute to major campaigns such as Red Nose Day and Sport Relief, managing stakeholder relationships with colleagues and partners to deliver key campaign moments, as well as producing dynamic year round content that keeps audiences invested. Own campaign deliverables, making informed decisions, managing potential risks, and collaborating with external partners and internal stakeholders to ensure smooth delivery. Monitor social trends and conversations, identifying opportunities through systematic social listening and continuous trend and data analysis to keep Comic Relief at the forefront of cultural moments and digital engagement. Champion a test and learn approach, continually refining content and strategy using performance data to drive excellence and innovation across all platforms. Generate bold and innovative ideas for creative campaigns and 365 content, contributing fresh thinking that elevates Comic Relief's storytelling. Deliver regular performance reports on key KPIs, providing clear, actionable insights that strengthen social media strategies and unlock new ways to engage audiences and communicate our mission. Lead daily community management, engaging authentically with audiences, maintaining a consistent brand voice, and handling sensitive or high risk interactions in collaboration with Comms teams to protect brand reputation. Authentically showcase the stories of funded organisations, engaging with their content, identifying opportunities for collaboration, and working closely with internal Stories teams to ensure safeguarding standards are upheld. Collaborate with Creative teams to produce standout visual assets that strengthen brand alignment and support campaign objectives, including being on location for shoots during busy campaign periods. Work with talent and influencers to create compelling content on location, maintaining professionalism and always representing Comic Relief's legacy. Embed Diversity, Equity, Inclusion and Belonging across all content, creating safe and welcoming spaces for supporters, and ensuring our storytelling authentically represents the broad and diverse audiences we reach. Person Specification Creative: A team player with a love for producing and repurposing bold, impactful content, both independently and in collaborative environments. Social Media Expert: Deep understanding of Facebook, Instagram, TikTok, and LinkedIn, with proven experience creating engaging, audience led content and campaign delivery. Trend Driven: Strong research skills and the ability to spot emerging trends, viral moments, and shareable content opportunities. Analytically Minded: Proficient in tools such as Facebook Business Manager and Sprout Social, confident in reporting, and able to translate data into actionable insights. Audience Focused: Clear understanding of what resonates with different audiences and the creativity to deliver content that meets their needs. Community Builder: Excellent community management skills, with a warm, approachable tone that fosters connection, while confidently navigating sensitive or complex interactions. Positive Attitude: Bring a sense of humour, humility, and heart, along with a can do attitude to everything you do. Experience with paid social campaigns, particularly via Meta Business tools. Confident on camera and eager to participate in front facing content creation for TikTok and wider social assets. Ability to create visual assets using advanced platforms such as Photoshop, Illustrator, or Premiere Pro. Experience working directly with influencers and celebrities to produce high quality content under tight shoot time constraints, while consistently maintaining professionalism. Knowledge of the charity and non profit sector, including the unique opportunities and risks within this space. Comfortable challenging the status quo, testing new ideas, and bringing fresh perspectives, with the ability to work collaboratively and independently as needed. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about ouremployee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London. There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident employer As part of the Disability Confident scheme, we take positive action by providing first round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV or application scores. We ask that candidates that wish to be considered for this scheme email to discuss further. Please do not email CV's/cover letters.
Jan 18, 2026
Full time
Location Hybrid London, City of, UK 2 days a week in our London Office Team Fundraising and PR Seniority Junior Closing:12:00pm, 26th Jan 2026 GMT Perks and benefits Work from home option Life Insurance Wellness programs Employee Assistance Programme Additional parental leave Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit Free soft drinks Candidate happiness 8.54 (11435) Job Description Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role. Comic Relief reserves the right to close the role early if a large number of applications are received. Purpose of Role Fancy a backstage pass to one of the UK's most iconic charities, where comedy, culture, and positive change collide all year round? As a Senior Social Media Executive, you will play a key role in shaping and delivering Comic Relief's online presence, driving meaningful engagement with diverse audiences. Working across our year round social media activity, including flagship campaigns like Red Nose Day and Sport Relief, you will create and deliver innovative, audience first content to grow channels, increase reach, and deepen connections with supporters and the public at large. With a focus on producing bold and engaging 365 content, you will ensure that Comic Relief's social media platforms engage, excite and convert audiences to support our mission. Key Responsibilities Develop and execute an organic content strategy that drives engagement and sustains channel growth across Facebook, Instagram, TikTok, and LinkedIn. Create engaging, platform specific content with entertaining and impactful messaging, ranging from scroll stopping reels and trend first TikToks to informative LinkedIn posts that highlight funding, impact, and fundraising objectives. Contribute to major campaigns such as Red Nose Day and Sport Relief, managing stakeholder relationships with colleagues and partners to deliver key campaign moments, as well as producing dynamic year round content that keeps audiences invested. Own campaign deliverables, making informed decisions, managing potential risks, and collaborating with external partners and internal stakeholders to ensure smooth delivery. Monitor social trends and conversations, identifying opportunities through systematic social listening and continuous trend and data analysis to keep Comic Relief at the forefront of cultural moments and digital engagement. Champion a test and learn approach, continually refining content and strategy using performance data to drive excellence and innovation across all platforms. Generate bold and innovative ideas for creative campaigns and 365 content, contributing fresh thinking that elevates Comic Relief's storytelling. Deliver regular performance reports on key KPIs, providing clear, actionable insights that strengthen social media strategies and unlock new ways to engage audiences and communicate our mission. Lead daily community management, engaging authentically with audiences, maintaining a consistent brand voice, and handling sensitive or high risk interactions in collaboration with Comms teams to protect brand reputation. Authentically showcase the stories of funded organisations, engaging with their content, identifying opportunities for collaboration, and working closely with internal Stories teams to ensure safeguarding standards are upheld. Collaborate with Creative teams to produce standout visual assets that strengthen brand alignment and support campaign objectives, including being on location for shoots during busy campaign periods. Work with talent and influencers to create compelling content on location, maintaining professionalism and always representing Comic Relief's legacy. Embed Diversity, Equity, Inclusion and Belonging across all content, creating safe and welcoming spaces for supporters, and ensuring our storytelling authentically represents the broad and diverse audiences we reach. Person Specification Creative: A team player with a love for producing and repurposing bold, impactful content, both independently and in collaborative environments. Social Media Expert: Deep understanding of Facebook, Instagram, TikTok, and LinkedIn, with proven experience creating engaging, audience led content and campaign delivery. Trend Driven: Strong research skills and the ability to spot emerging trends, viral moments, and shareable content opportunities. Analytically Minded: Proficient in tools such as Facebook Business Manager and Sprout Social, confident in reporting, and able to translate data into actionable insights. Audience Focused: Clear understanding of what resonates with different audiences and the creativity to deliver content that meets their needs. Community Builder: Excellent community management skills, with a warm, approachable tone that fosters connection, while confidently navigating sensitive or complex interactions. Positive Attitude: Bring a sense of humour, humility, and heart, along with a can do attitude to everything you do. Experience with paid social campaigns, particularly via Meta Business tools. Confident on camera and eager to participate in front facing content creation for TikTok and wider social assets. Ability to create visual assets using advanced platforms such as Photoshop, Illustrator, or Premiere Pro. Experience working directly with influencers and celebrities to produce high quality content under tight shoot time constraints, while consistently maintaining professionalism. Knowledge of the charity and non profit sector, including the unique opportunities and risks within this space. Comfortable challenging the status quo, testing new ideas, and bringing fresh perspectives, with the ability to work collaboratively and independently as needed. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about ouremployee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London. There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident employer As part of the Disability Confident scheme, we take positive action by providing first round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV or application scores. We ask that candidates that wish to be considered for this scheme email to discuss further. Please do not email CV's/cover letters.
Project Director HVDC UK - EPC power projects Do you thrive in multicultural, international, and complex environments managing multi-million-dollar projects? Are you an experienced leader with a passion for delivering cutting-edge technology solutions in the power sector? We are looking for a Project Director for our HVDC global product group to spearhead the execution and timely delivery of largescale power transmission and distribution projects. This role offers you the chance to be at the forefront of advanced electrical transmission technology and build your career with a global leader in the power industry. As a key member of our team, you will inspire and guide a high-performing global team of professionals, ensuring safety, quality, and project success. Join us and make a significant impact on the future of power delivery! How you'll make an impact Lead the execution of multi-million-dollar EPC mega-projects, ensuring on-time and on budget completion. Provide strong, supportive leadership for a large global and diverse team, including project managers and other specialists. Foster a culture of safety, prioritizing health and quality throughout the project lifecycle. Proactively manage change, assess risks and opportunities, and implement effective mitigation strategies. Take full ownership of project P&L, leading budget planning and execution. Build strong relationships, effectively communicate and collaborate with diverse stakeholders, including clients, subcontractors, and business partners. Your Background Bachelor's or Master of Science degree, preferably in Electrical, Mechanical or Civil Engineering Excellent fluency in written and spoken English. Proven track record of delivering large-scale EPC/turnkey projects in power, energy, industrial, infrastructure or oil & gas sectors. Experience in power generation, transmission & distribution, or power conversion (HVDC, substations, etc.) is a plus. Strong communication skills, effectively managing client relationships and subcontractor interactions. Understand risk assessments, method statements, and project methodologies (PMP/PMI certification a plus). Possess the ability to analyze complex contracts and navigate local project regulations. Stress-resilience and demonstrated flexibility, creativity, and ability to adapt to unforeseen situations. What we offer Competitive compensation and benefits package. Fantastic career opportunities across Hitachi group globally. Various trainings and education programs supporting employee professional development. Location Remote - England, United Kingdom; Vaesteras, Vastmanland County, Sweden Job type Full time Experience Executive Job function Project Program Management Contract Regular Publication date 2026-01-16 Reference number R About Hitachi Energy Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Jan 18, 2026
Full time
Project Director HVDC UK - EPC power projects Do you thrive in multicultural, international, and complex environments managing multi-million-dollar projects? Are you an experienced leader with a passion for delivering cutting-edge technology solutions in the power sector? We are looking for a Project Director for our HVDC global product group to spearhead the execution and timely delivery of largescale power transmission and distribution projects. This role offers you the chance to be at the forefront of advanced electrical transmission technology and build your career with a global leader in the power industry. As a key member of our team, you will inspire and guide a high-performing global team of professionals, ensuring safety, quality, and project success. Join us and make a significant impact on the future of power delivery! How you'll make an impact Lead the execution of multi-million-dollar EPC mega-projects, ensuring on-time and on budget completion. Provide strong, supportive leadership for a large global and diverse team, including project managers and other specialists. Foster a culture of safety, prioritizing health and quality throughout the project lifecycle. Proactively manage change, assess risks and opportunities, and implement effective mitigation strategies. Take full ownership of project P&L, leading budget planning and execution. Build strong relationships, effectively communicate and collaborate with diverse stakeholders, including clients, subcontractors, and business partners. Your Background Bachelor's or Master of Science degree, preferably in Electrical, Mechanical or Civil Engineering Excellent fluency in written and spoken English. Proven track record of delivering large-scale EPC/turnkey projects in power, energy, industrial, infrastructure or oil & gas sectors. Experience in power generation, transmission & distribution, or power conversion (HVDC, substations, etc.) is a plus. Strong communication skills, effectively managing client relationships and subcontractor interactions. Understand risk assessments, method statements, and project methodologies (PMP/PMI certification a plus). Possess the ability to analyze complex contracts and navigate local project regulations. Stress-resilience and demonstrated flexibility, creativity, and ability to adapt to unforeseen situations. What we offer Competitive compensation and benefits package. Fantastic career opportunities across Hitachi group globally. Various trainings and education programs supporting employee professional development. Location Remote - England, United Kingdom; Vaesteras, Vastmanland County, Sweden Job type Full time Experience Executive Job function Project Program Management Contract Regular Publication date 2026-01-16 Reference number R About Hitachi Energy Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Leading privately owned fashion brand is currently looking for a Financial Reporting Manager to join their team. This is a high-impact opportunity for a technically strong accountant to play a central role in the finance function. You will take ownership of core financial accounting activities, strengthen controls, and lead continuous improvement initiatives, while delivering year-end reporting, statutory accounts under FRS 102, and acting as the primary contact for group reporting, tax, and compliance. Key Responsibilities Preparing statutory accounts at both company and group level Reviewing and enhancing internal systems and financial controls to support business scale and complexity Managing the external audit process Owning quarterly group reporting requirements Overseeing all tax compliance, working closely with the group finance team to meet deadlines Reviewing monthly balance sheet reconciliations and ensuring high-quality supporting documentation Leading finance projects focused on automation and process improvement Preparing and submitting quarterly VAT returns You will be a qualified accountant with proven post-qualified experience within a financial reporting role. Experience having managed the preparation of consolidated statutory accounts under FRS 102 is essential. If this sounds like something of interest please apply asap.
Jan 18, 2026
Full time
Leading privately owned fashion brand is currently looking for a Financial Reporting Manager to join their team. This is a high-impact opportunity for a technically strong accountant to play a central role in the finance function. You will take ownership of core financial accounting activities, strengthen controls, and lead continuous improvement initiatives, while delivering year-end reporting, statutory accounts under FRS 102, and acting as the primary contact for group reporting, tax, and compliance. Key Responsibilities Preparing statutory accounts at both company and group level Reviewing and enhancing internal systems and financial controls to support business scale and complexity Managing the external audit process Owning quarterly group reporting requirements Overseeing all tax compliance, working closely with the group finance team to meet deadlines Reviewing monthly balance sheet reconciliations and ensuring high-quality supporting documentation Leading finance projects focused on automation and process improvement Preparing and submitting quarterly VAT returns You will be a qualified accountant with proven post-qualified experience within a financial reporting role. Experience having managed the preparation of consolidated statutory accounts under FRS 102 is essential. If this sounds like something of interest please apply asap.
Job Title: Recruitment Consultant Logistics Overview: Recruitment Consultant in the logistics sector required, responsible for sourcing, attracting, and placing candidates within logistics, transport, and supply chain roles. This includes positions such as HGV drivers, warehouse operatives, transport planners, and logistics managers. The consultant acts as the key link between clients seeking to fill roles and candidates looking for employment opportunities. Key Responsibilities: Client Management Build and maintain relationships with existing clients within the logistics and supply chain sector. Develop new business through networking, cold calling, and site visits. Understand client requirements, job specifications, and company culture to deliver effective recruitment solutions. Negotiate terms of business and ensure service level agreements (SLAs) are met. Candidate Management Source candidates through job boards, social media, internal databases, referrals, and advertising. Screen, interview, and assess candidates to ensure suitability for client requirements. Manage the end-to-end recruitment process including offer negotiation, compliance, and onboarding. Maintain regular contact with temporary and permanent staff to ensure satisfaction and retention. Administration & Compliance Ensure all candidate documentation meets legal and company standards (e.g., right-to-work, driving licences, CPC cards). Maintain accurate records on CRM or recruitment software systems. Produce reports and KPI updates for management when required. Operational Support Liaise with operations and transport managers to ensure adequate staffing levels. Coordinate shift allocations and ensure smooth running of temporary staffing solutions. Respond quickly to client staffing requests, particularly for short-notice or 24/7 logistics operations. Skills & Competencies: Strong understanding of logistics, transport, and warehousing operations. Excellent communication and relationship-building skills. Ability to work under pressure in a fast-paced environment. Sales-driven mindset with the ability to meet and exceed targets. Organised and detail-oriented, especially regarding compliance and documentation. Proficient with recruitment systems, Microsoft Office, and job boards. Qualifications & Experience: Previous experience in logistics recruitment (temporary or permanent) preferred. Knowledge of driver legislation, Working Time Directive, and RT(WT)R regulations. Full UK driving licence. Apply Today!
Jan 18, 2026
Full time
Job Title: Recruitment Consultant Logistics Overview: Recruitment Consultant in the logistics sector required, responsible for sourcing, attracting, and placing candidates within logistics, transport, and supply chain roles. This includes positions such as HGV drivers, warehouse operatives, transport planners, and logistics managers. The consultant acts as the key link between clients seeking to fill roles and candidates looking for employment opportunities. Key Responsibilities: Client Management Build and maintain relationships with existing clients within the logistics and supply chain sector. Develop new business through networking, cold calling, and site visits. Understand client requirements, job specifications, and company culture to deliver effective recruitment solutions. Negotiate terms of business and ensure service level agreements (SLAs) are met. Candidate Management Source candidates through job boards, social media, internal databases, referrals, and advertising. Screen, interview, and assess candidates to ensure suitability for client requirements. Manage the end-to-end recruitment process including offer negotiation, compliance, and onboarding. Maintain regular contact with temporary and permanent staff to ensure satisfaction and retention. Administration & Compliance Ensure all candidate documentation meets legal and company standards (e.g., right-to-work, driving licences, CPC cards). Maintain accurate records on CRM or recruitment software systems. Produce reports and KPI updates for management when required. Operational Support Liaise with operations and transport managers to ensure adequate staffing levels. Coordinate shift allocations and ensure smooth running of temporary staffing solutions. Respond quickly to client staffing requests, particularly for short-notice or 24/7 logistics operations. Skills & Competencies: Strong understanding of logistics, transport, and warehousing operations. Excellent communication and relationship-building skills. Ability to work under pressure in a fast-paced environment. Sales-driven mindset with the ability to meet and exceed targets. Organised and detail-oriented, especially regarding compliance and documentation. Proficient with recruitment systems, Microsoft Office, and job boards. Qualifications & Experience: Previous experience in logistics recruitment (temporary or permanent) preferred. Knowledge of driver legislation, Working Time Directive, and RT(WT)R regulations. Full UK driving licence. Apply Today!
Servicewares UK based Senior Enterprise SDR function plays a critical role in driving high value, well qualified pipeline for the DACH Sales organisation, with a strong focus on large enterprise and strategic accounts. This role is centred on new logo acquisition for Serviceware Financial which is our market leading IT Financial Management (ITFM) and Technology Business Management (TBM) SaaS solution. You will partner closely with the DACH Sales team and Marketing to build pipeline across Germany, Austria, and Switzerland. You will act as a hunter and proactively target senior stakeholders in Finance, IT, Procurement, Controlling, and Shared Services to understand their challenges and determine how Serviceware Financial can help transform their IT cost transparency, budgeting, forecasting, and strategic value realisation. This role requires native level or fluent German and strong familiarity with enterprise buying centres in the DACH region. You will create a positive and highly professional first impression and ensure every prospect experiences best in class engagement. You will qualify prospects rigorously, secure discovery meetings for the DACH Account Executives, and maintain exceptional discipline around follow up, prioritisation, and CRM hygiene. These tasks are waiting for you Key Responsibilities Conduct high level outreach and value based conversations with CIO, CFO, Head of IT Controlling, IT Finance, and Procurement stakeholders across large enterprises in DACH. Execute structured outbound sales campaigns targeting strategic accounts for Serviceware Financial. Complete 100 plus targeted outreach activities per day including phone, email, LinkedIn, and sequences while maintaining a high standard of quality and personalisation. Qualify opportunities by identifying: Pain points related to IT cost transparency, budgeting, forecasting, cost allocation, IT planning, or FinOps alignment Whether Serviceware Financial can solve these needs Budget, Authority, Need, Timeline (BANT or MEDDIC aligned) Generate high quality pipeline through outbound prospecting, inbound follow up, events, webinars, and marketing campaigns. Work closely with Regional Sales Managers to secure high value discovery meetings and support territory planning. Research DACH accounts to identify organisational structures, stakeholders, and buying signals. Maintain excellent CRM discipline including HubSpot with contact enrichment, activity logging, and sequence tracking. Represent Serviceware at conferences, trade shows, and industry events as required. Contribute to team learning, playbook development, and best practice sharing. What you have to offer What You Need to Be Successful Fluent or native German is essential, as well as English Previous experience in a professional sales environment (SDR or BDR experience in SaaS or enterprise IT preferred) Experience engaging senior stakeholders by phone, email, or video Strong understanding of enterprise IT, Finance, or SaaS business models with exposure to ITFM, TBM, FinOps, ESM, ITSM, or Financial Planning being an advantage Excellent written and verbal communication skills in both English and German Highly organised with the ability to prioritise, multitask, and operate effectively in a fast paced environment High energy, positive attitude, resilience, and a strong desire to exceed targets Natural curiosity, strong problem solving mindset, and willingness to learn complex enterprise value propositions Experience with CRM systems (HubSpot is an advantage) Strong follow up discipline and attention to detail Ambition to progress into enterprise sales roles within Serviceware What we offer you About Serviceware Serviceware SE is a publicly listed European software company headquartered in Germany with offices across Europe. Our mission is to help enterprises maximise the value of their IT investments by delivering best in class IT Financial Management and Enterprise Service Management solutions. Serviceware Financial empowers CIOs and CFOs with full transparency into IT costs enabling better decision making, cost optimisation, strategic planning, and alignment to business value. Many of the worlds largest and most complex enterprises trust Serviceware to manage billions in IT spend. Serviceware is an equal opportunity employer. We welcome and encourage diversity in all aspects of the workplace. Our customers love us and we are proud to work with some of the largest and most prestigious organisations across Europe and the world. By submitting this form, I consent to Serviceware storing and processing my personal data in accordance with the Privacy Policy . I understand I can unsubscribe at any time.
Jan 18, 2026
Full time
Servicewares UK based Senior Enterprise SDR function plays a critical role in driving high value, well qualified pipeline for the DACH Sales organisation, with a strong focus on large enterprise and strategic accounts. This role is centred on new logo acquisition for Serviceware Financial which is our market leading IT Financial Management (ITFM) and Technology Business Management (TBM) SaaS solution. You will partner closely with the DACH Sales team and Marketing to build pipeline across Germany, Austria, and Switzerland. You will act as a hunter and proactively target senior stakeholders in Finance, IT, Procurement, Controlling, and Shared Services to understand their challenges and determine how Serviceware Financial can help transform their IT cost transparency, budgeting, forecasting, and strategic value realisation. This role requires native level or fluent German and strong familiarity with enterprise buying centres in the DACH region. You will create a positive and highly professional first impression and ensure every prospect experiences best in class engagement. You will qualify prospects rigorously, secure discovery meetings for the DACH Account Executives, and maintain exceptional discipline around follow up, prioritisation, and CRM hygiene. These tasks are waiting for you Key Responsibilities Conduct high level outreach and value based conversations with CIO, CFO, Head of IT Controlling, IT Finance, and Procurement stakeholders across large enterprises in DACH. Execute structured outbound sales campaigns targeting strategic accounts for Serviceware Financial. Complete 100 plus targeted outreach activities per day including phone, email, LinkedIn, and sequences while maintaining a high standard of quality and personalisation. Qualify opportunities by identifying: Pain points related to IT cost transparency, budgeting, forecasting, cost allocation, IT planning, or FinOps alignment Whether Serviceware Financial can solve these needs Budget, Authority, Need, Timeline (BANT or MEDDIC aligned) Generate high quality pipeline through outbound prospecting, inbound follow up, events, webinars, and marketing campaigns. Work closely with Regional Sales Managers to secure high value discovery meetings and support territory planning. Research DACH accounts to identify organisational structures, stakeholders, and buying signals. Maintain excellent CRM discipline including HubSpot with contact enrichment, activity logging, and sequence tracking. Represent Serviceware at conferences, trade shows, and industry events as required. Contribute to team learning, playbook development, and best practice sharing. What you have to offer What You Need to Be Successful Fluent or native German is essential, as well as English Previous experience in a professional sales environment (SDR or BDR experience in SaaS or enterprise IT preferred) Experience engaging senior stakeholders by phone, email, or video Strong understanding of enterprise IT, Finance, or SaaS business models with exposure to ITFM, TBM, FinOps, ESM, ITSM, or Financial Planning being an advantage Excellent written and verbal communication skills in both English and German Highly organised with the ability to prioritise, multitask, and operate effectively in a fast paced environment High energy, positive attitude, resilience, and a strong desire to exceed targets Natural curiosity, strong problem solving mindset, and willingness to learn complex enterprise value propositions Experience with CRM systems (HubSpot is an advantage) Strong follow up discipline and attention to detail Ambition to progress into enterprise sales roles within Serviceware What we offer you About Serviceware Serviceware SE is a publicly listed European software company headquartered in Germany with offices across Europe. Our mission is to help enterprises maximise the value of their IT investments by delivering best in class IT Financial Management and Enterprise Service Management solutions. Serviceware Financial empowers CIOs and CFOs with full transparency into IT costs enabling better decision making, cost optimisation, strategic planning, and alignment to business value. Many of the worlds largest and most complex enterprises trust Serviceware to manage billions in IT spend. Serviceware is an equal opportunity employer. We welcome and encourage diversity in all aspects of the workplace. Our customers love us and we are proud to work with some of the largest and most prestigious organisations across Europe and the world. By submitting this form, I consent to Serviceware storing and processing my personal data in accordance with the Privacy Policy . I understand I can unsubscribe at any time.
Wallace Hind Selection LTD
Northampton, Northamptonshire
A fantastic opportunity for an ambitious Site Director to work for a Midland based market leading supplier of luxury packaging, but who are also part of larger group, operating in 12 countries across the world. BASIC SALARY: £110,000 - £130,000 BENEFITS: Company Bonus Car Allowance Pension Contribution Health Scheme 25 Days Holiday & Bank Holidays Laptop & Mobile Phone Relocation package available - for the right candidate LOCATION: Midlands COMMUTABLE LOCATIONS: Derby, Nottingham, Leicester, Leeds, Northampton, Sheffield, Rotherham JOB DESCRIPTION: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions As our Site Director, you will be responsible for the overall management, operations and performance of the site in accordance with the strategies, directives and polices of the group functions (Finance, Sales & Marketing, Industrial, Purchasing, HR) and that all resources are used efficiently and effectively. You will need to lead, motivate, and inspire your team to success. Ultimately, as Site Director, you will deliver and manage KPI's and other measures; driving capabilities and competencies across the business unit in line with any group wide objectives and targets. As the Site Director, you will inspire confidence and belief in your team and colleagues to be the best they can, and encourage development of skills and behaviours that match the ambitions, goals, and vision of the future. Creating a positive mind-set and unified team across this site is a priority. KEY RESPONSIBILITIES: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions As our Site Director, you will: Plan, manage and coordinate all operations on the site Be responsible, with your team, for the economic results of this site, including turnover, gross margin, EBITDA and cashflow, for monitoring the key indicators and carrying the associated action plans Develop the sales strategy, turnover and margins. Work in collaboration with other Site Directors across the Group to promote sales synergies (cross selling etc) and to optimise group results (production transfer, etc) in liaison with group sales teams. Ensure a high level of industrial excellence: quality, lead time, OTIF, with a constant focus on efficiency and continuous improvement, by promoting inter-site synergies and sharing best practices. Ensure that all activities are in compliance with regulations, standards and procedures Support the on site HR Manager with all human resources and social relations. Contribute to Group projects and monitor markets, technology, competition, development etc Ensure all business targets are met and commercial decisions are met in a prompt and timely manner. Implement new business initiatives to drive change and performance at the site Promote an inclusive culture for all personnel and associates. Responsible for the effective leadership and performance of all functions of the site and managing available resource to achieve targets. Responsible for driving high levels of organisational housekeeping to secure efficiency, safety, and quality within the site PERSON SPECIFICATION: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions To be considered for this role, you will: Ideally have previous packaging experience, preferably from cartons or retail packaging, but we will also consider other markets and manufacturing sectors Have a proven track record as Site Management / Director Possess effective communication and presentation skills to work closely with management and technical staff. Be an entrepreneurial thinker and character Have previous experience of being very hands on. Have good attention to detail skills and be a strategic thinker Be a visionary, go-getter, very energetic and determined to succeed. Be ambitious and results orientated, and you will have excellent people management skills Hold a full driving license. Be eligible to live and work in the UK. We want someone who is driven to succeed and looking for an opportunity to work within a multinational organisation that offers extensive freedom of action and which has room to invest and very ambitious plans. THE COMPANY: As part of a larger packaging group with 42 companies, operating within 12 countries throughout Europe, United States and Asia and turning over in excess of €800 million and employing over 500 staff, we are an award winning supplier of bespoke carton and luxury packaging to major FMCG companies, specialising in food and beverage and, cosmetics. PROSPECTS: This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. It is highly likely you will have worked in any of the following roles, Site Director, Manufacturing Director, Plant Director, Production Manager, Operations Director, Sales Director, Director of Plant Operations, Senior Plant Manager INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18367, Wallace Hind Selecton
Jan 18, 2026
Full time
A fantastic opportunity for an ambitious Site Director to work for a Midland based market leading supplier of luxury packaging, but who are also part of larger group, operating in 12 countries across the world. BASIC SALARY: £110,000 - £130,000 BENEFITS: Company Bonus Car Allowance Pension Contribution Health Scheme 25 Days Holiday & Bank Holidays Laptop & Mobile Phone Relocation package available - for the right candidate LOCATION: Midlands COMMUTABLE LOCATIONS: Derby, Nottingham, Leicester, Leeds, Northampton, Sheffield, Rotherham JOB DESCRIPTION: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions As our Site Director, you will be responsible for the overall management, operations and performance of the site in accordance with the strategies, directives and polices of the group functions (Finance, Sales & Marketing, Industrial, Purchasing, HR) and that all resources are used efficiently and effectively. You will need to lead, motivate, and inspire your team to success. Ultimately, as Site Director, you will deliver and manage KPI's and other measures; driving capabilities and competencies across the business unit in line with any group wide objectives and targets. As the Site Director, you will inspire confidence and belief in your team and colleagues to be the best they can, and encourage development of skills and behaviours that match the ambitions, goals, and vision of the future. Creating a positive mind-set and unified team across this site is a priority. KEY RESPONSIBILITIES: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions As our Site Director, you will: Plan, manage and coordinate all operations on the site Be responsible, with your team, for the economic results of this site, including turnover, gross margin, EBITDA and cashflow, for monitoring the key indicators and carrying the associated action plans Develop the sales strategy, turnover and margins. Work in collaboration with other Site Directors across the Group to promote sales synergies (cross selling etc) and to optimise group results (production transfer, etc) in liaison with group sales teams. Ensure a high level of industrial excellence: quality, lead time, OTIF, with a constant focus on efficiency and continuous improvement, by promoting inter-site synergies and sharing best practices. Ensure that all activities are in compliance with regulations, standards and procedures Support the on site HR Manager with all human resources and social relations. Contribute to Group projects and monitor markets, technology, competition, development etc Ensure all business targets are met and commercial decisions are met in a prompt and timely manner. Implement new business initiatives to drive change and performance at the site Promote an inclusive culture for all personnel and associates. Responsible for the effective leadership and performance of all functions of the site and managing available resource to achieve targets. Responsible for driving high levels of organisational housekeeping to secure efficiency, safety, and quality within the site PERSON SPECIFICATION: Site Director, Manufacturing Director, Operations Director - Luxury Packaging Solutions To be considered for this role, you will: Ideally have previous packaging experience, preferably from cartons or retail packaging, but we will also consider other markets and manufacturing sectors Have a proven track record as Site Management / Director Possess effective communication and presentation skills to work closely with management and technical staff. Be an entrepreneurial thinker and character Have previous experience of being very hands on. Have good attention to detail skills and be a strategic thinker Be a visionary, go-getter, very energetic and determined to succeed. Be ambitious and results orientated, and you will have excellent people management skills Hold a full driving license. Be eligible to live and work in the UK. We want someone who is driven to succeed and looking for an opportunity to work within a multinational organisation that offers extensive freedom of action and which has room to invest and very ambitious plans. THE COMPANY: As part of a larger packaging group with 42 companies, operating within 12 countries throughout Europe, United States and Asia and turning over in excess of €800 million and employing over 500 staff, we are an award winning supplier of bespoke carton and luxury packaging to major FMCG companies, specialising in food and beverage and, cosmetics. PROSPECTS: This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. It is highly likely you will have worked in any of the following roles, Site Director, Manufacturing Director, Plant Director, Production Manager, Operations Director, Sales Director, Director of Plant Operations, Senior Plant Manager INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18367, Wallace Hind Selecton
At Sweet Projects, we work with the data, defence and energy sectors. We are a comprehensive design, construction and engineering provider, offering services spanning site acquisition, architecture, and refurbishment to client occupancy. In our world, there are no simple projects, only specialist needs and clever solutions. We are a general contracting business, drawing on over forty years of specialised industry experience to provide excellent service, sustain long-term partnerships and achieve the highest quality outcome for key clients, whilst maintaining financial commitments. In this key support role, you'll work closely with both our Technical Director, Health & Safety Director, and providing essential administrative and coordination support across their functions. This position has become available due to an internal promotion, so you'll be stepping into a well-established role with full guidance and support from experienced team members as you transition in. Purpose To provide administrative and office support activities for the HSQE and Technical Directors. For HSQE: Assist and manage general administration, reporting, training and events support. For Technical: Assist and manage general administration, reporting, system updates and overall support with PQQ's, CPD's and monthly reporting. Key Responsibilities HSQE Perform general clerical duties and admin support to the HSQE Director: Inspections, Incident and action tracking Maintain Registers of D&A testing, recognition/disciplinary cards and temporary work teams Input into training arrangements Organise meeting room bookings, catering and hospitality for meetings and events Booking travel, accommodation, conference, and offsite activities General office duties Reporting support: Assist with production of Monthly HSQE reports Review and improve data storage Maintain up to date SHQE team structure on IMS Maintain existing statistical databases relating to enforcing authority visits, RIDDOR accidents and statistical analysis Training & Events support: Support to organise larger events and meetings Sending invites, organizing food, booking meeting spaces Maintaining attendance lists/chasing delegates Measure 2 Improve: Monitor incidents and support the team to chase reports, upload & closure Help to organise Incident Review Board Meetings Produce incident summaries for onward communication Technical General clerical and administration: IMS documentation Collecting and managing of technical team site reports Supporting technical team with tender documentation/FRI logging Supporting Design Managers with consultant contracts Travel, accommodation for larger trips New MEP Proposition support. Reporting support: Organise and prepare monthly report data risk design risk register Review and interrogate change control status CPD committee support (HSQE and Technical): Support the CPD Committee to organise events CDM training sending invites, organising food, booking meeting spaces Communication with CPD Providers Manage and organise CPD Collateral Maintaining attendance lists/chasing delegates IMS update and coordination: Preparing and updating IMS workflows within VISIO based on guidance from the team Schedule meetings, take notes, and send reminders related to documentation requirements Draft and edit standard templates for letters, communications, and handover documents as required PQQ's: Distributing and compiling PQQ documentation Adding information to SharePoint and updating consultant register Handover Documentation Collation: Support the Document Handover Configuration Manager gather and collate required documentation for client handover, such as O&M manuals, drawings, and certificates Ensure all documents are complete and formatted to company standards Assist with reviews and flagging any missing or incomplete documentation to prevent project delays Data Tracking and Reporting: Update and maintain the documentation tracker to monitor the progress of submissions and any outstanding requirements Report on progress and provide updates to the Handover Documentation Configuration Manager The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Company. The post holder will be expected to undertake other duties as appropriate and as requested by their manager. The post holder may be required to work at any of the locations at which the business of Sweet Projects is conducted. Experience required IT literate (Microsoft, VISIO) Prior experience in Construction (HSQE and/or Technical desirable) Previous demonstrable experience with general administration Competencies Computer literacy Organisational skills Strategic planning and scheduling Time-management Verbal and written communication skills Critical thinking Quick-learning Detail-oriented Sweet Projects is an Equal Opportunity Employer. We believe that our success is built on the success of our employees. We are committed to providing a supportive and rewarding work environment that helps our employees to achieve their personal and professional goals. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Jan 18, 2026
Full time
At Sweet Projects, we work with the data, defence and energy sectors. We are a comprehensive design, construction and engineering provider, offering services spanning site acquisition, architecture, and refurbishment to client occupancy. In our world, there are no simple projects, only specialist needs and clever solutions. We are a general contracting business, drawing on over forty years of specialised industry experience to provide excellent service, sustain long-term partnerships and achieve the highest quality outcome for key clients, whilst maintaining financial commitments. In this key support role, you'll work closely with both our Technical Director, Health & Safety Director, and providing essential administrative and coordination support across their functions. This position has become available due to an internal promotion, so you'll be stepping into a well-established role with full guidance and support from experienced team members as you transition in. Purpose To provide administrative and office support activities for the HSQE and Technical Directors. For HSQE: Assist and manage general administration, reporting, training and events support. For Technical: Assist and manage general administration, reporting, system updates and overall support with PQQ's, CPD's and monthly reporting. Key Responsibilities HSQE Perform general clerical duties and admin support to the HSQE Director: Inspections, Incident and action tracking Maintain Registers of D&A testing, recognition/disciplinary cards and temporary work teams Input into training arrangements Organise meeting room bookings, catering and hospitality for meetings and events Booking travel, accommodation, conference, and offsite activities General office duties Reporting support: Assist with production of Monthly HSQE reports Review and improve data storage Maintain up to date SHQE team structure on IMS Maintain existing statistical databases relating to enforcing authority visits, RIDDOR accidents and statistical analysis Training & Events support: Support to organise larger events and meetings Sending invites, organizing food, booking meeting spaces Maintaining attendance lists/chasing delegates Measure 2 Improve: Monitor incidents and support the team to chase reports, upload & closure Help to organise Incident Review Board Meetings Produce incident summaries for onward communication Technical General clerical and administration: IMS documentation Collecting and managing of technical team site reports Supporting technical team with tender documentation/FRI logging Supporting Design Managers with consultant contracts Travel, accommodation for larger trips New MEP Proposition support. Reporting support: Organise and prepare monthly report data risk design risk register Review and interrogate change control status CPD committee support (HSQE and Technical): Support the CPD Committee to organise events CDM training sending invites, organising food, booking meeting spaces Communication with CPD Providers Manage and organise CPD Collateral Maintaining attendance lists/chasing delegates IMS update and coordination: Preparing and updating IMS workflows within VISIO based on guidance from the team Schedule meetings, take notes, and send reminders related to documentation requirements Draft and edit standard templates for letters, communications, and handover documents as required PQQ's: Distributing and compiling PQQ documentation Adding information to SharePoint and updating consultant register Handover Documentation Collation: Support the Document Handover Configuration Manager gather and collate required documentation for client handover, such as O&M manuals, drawings, and certificates Ensure all documents are complete and formatted to company standards Assist with reviews and flagging any missing or incomplete documentation to prevent project delays Data Tracking and Reporting: Update and maintain the documentation tracker to monitor the progress of submissions and any outstanding requirements Report on progress and provide updates to the Handover Documentation Configuration Manager The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Company. The post holder will be expected to undertake other duties as appropriate and as requested by their manager. The post holder may be required to work at any of the locations at which the business of Sweet Projects is conducted. Experience required IT literate (Microsoft, VISIO) Prior experience in Construction (HSQE and/or Technical desirable) Previous demonstrable experience with general administration Competencies Computer literacy Organisational skills Strategic planning and scheduling Time-management Verbal and written communication skills Critical thinking Quick-learning Detail-oriented Sweet Projects is an Equal Opportunity Employer. We believe that our success is built on the success of our employees. We are committed to providing a supportive and rewarding work environment that helps our employees to achieve their personal and professional goals. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Jan 18, 2026
Full time
What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Are you ready to shape the future of AI in financial services and make a measurable impact on how technology drives business success? As a Business Intelligence Analyst, you'll be at the heart of FE fundinfo's AI initiatives, collaborating with talented teams to quantify the value of cutting edge solutions. You'll have the opportunity to work on innovative projects, influence strategic decisions, and see your insights directly contribute to business growth. This role offers exposure to senior leadership, the chance to develop your expertise in both AI and financial analysis, and a platform to drive real change across the organisation. This role is a 6 month fixed term contract (inside IR35), based remotely within the United Kingdom. Your key responsibilities as a Business Intelligence Analyst will include: Designing and implementing measurement frameworks to capture baseline operational metrics before AI implementation Defining key performance indicators (KPIs) for AI initiatives in collaboration with business stakeholders and technical teams Collecting, analysing, and maintaining data on operational metrics such as processing times, error rates, volumes, productivity gains, and quality improvements Translating operational metrics into financial value statements, including cost savings, revenue impact, efficiency gains, and risk reduction Producing regular reports and dashboards showing AI impact across the organisation, tailored for different audiences including senior leadership, finance teams, and operational managers Conducting post implementation reviews to assess whether AI initiatives have achieved their intended outcomes and identify lessons learned You will need the following experience and skills to join us as a Business Intelligence Analyst: You must have strong analytical and quantitative skills, with experience in data analysis, statistical methods, and performance measurement You will have an excellent understanding of financial concepts and the ability to translate operational metrics into financial value statements You must have experience with data visualisation and reporting tools including Power BI and Fabric You will need excellent communication skills, with the ability to present complex data in clear, compelling narratives for diverse audiences You will ideally be competent with SQL, Python, R and Tableau, although not mandatory FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data driven insights, making the industry Navigate Complexity with Confidence! At FE fundinfo, you'll join a collaborative and innovative environment where continuous learning is encouraged. We offer flexible working hours, hybrid work options, regular team events, and opportunities for professional development. Our culture values accountability, customer focus, and results, ensuring you'll be supported to achieve your best while making a real difference. Apply now and we will endeavour to respond to you within 5 working days.
Jan 18, 2026
Full time
Are you ready to shape the future of AI in financial services and make a measurable impact on how technology drives business success? As a Business Intelligence Analyst, you'll be at the heart of FE fundinfo's AI initiatives, collaborating with talented teams to quantify the value of cutting edge solutions. You'll have the opportunity to work on innovative projects, influence strategic decisions, and see your insights directly contribute to business growth. This role offers exposure to senior leadership, the chance to develop your expertise in both AI and financial analysis, and a platform to drive real change across the organisation. This role is a 6 month fixed term contract (inside IR35), based remotely within the United Kingdom. Your key responsibilities as a Business Intelligence Analyst will include: Designing and implementing measurement frameworks to capture baseline operational metrics before AI implementation Defining key performance indicators (KPIs) for AI initiatives in collaboration with business stakeholders and technical teams Collecting, analysing, and maintaining data on operational metrics such as processing times, error rates, volumes, productivity gains, and quality improvements Translating operational metrics into financial value statements, including cost savings, revenue impact, efficiency gains, and risk reduction Producing regular reports and dashboards showing AI impact across the organisation, tailored for different audiences including senior leadership, finance teams, and operational managers Conducting post implementation reviews to assess whether AI initiatives have achieved their intended outcomes and identify lessons learned You will need the following experience and skills to join us as a Business Intelligence Analyst: You must have strong analytical and quantitative skills, with experience in data analysis, statistical methods, and performance measurement You will have an excellent understanding of financial concepts and the ability to translate operational metrics into financial value statements You must have experience with data visualisation and reporting tools including Power BI and Fabric You will need excellent communication skills, with the ability to present complex data in clear, compelling narratives for diverse audiences You will ideally be competent with SQL, Python, R and Tableau, although not mandatory FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data driven insights, making the industry Navigate Complexity with Confidence! At FE fundinfo, you'll join a collaborative and innovative environment where continuous learning is encouraged. We offer flexible working hours, hybrid work options, regular team events, and opportunities for professional development. Our culture values accountability, customer focus, and results, ensuring you'll be supported to achieve your best while making a real difference. Apply now and we will endeavour to respond to you within 5 working days.
Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Service Analyst position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled. Your challenge for the Service Analyst: - •Manage the configuration management life cycle. •Maintain the Cl database and link it to other tools within Group IT. •Analyse, plan, measure and improve all aspects of the availability of IT services. •Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. •Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes. Control the lifecycle of all changes., objective is to enable beneficial changes to be made, with minimum disruption to IT services. •Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge. •Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. •Ensure the effective management of High and top priority tickets within the ITSM tool. •Coordinate teams to ensure quick resolution to minimise impact to the business. •Point of contact for all incident queries. •Support major incidents and create whiteboards, whilst liaising with problem and change management. •Support and sub-project management in the implementation of the ITSM framework. •Ensure that project/ service management methods & tools as well as system resources are optimally used. •Responsible for change management workflows in the ITSM tool and KPI reporting. •Promote communication with various stakeholders and external service providers. •Provision of expert support for users and all relevant stakeholder groups. •Support for the optimization of existing internal team processes and documentation. •Regular coordination with specialist departments on open topics. Key skills & experience for Service Analyst: - •Technical college degree •Basic understanding of an IT Infrastructure and application management •Service management experience in a SAP environment would be beneficial. •Working knowledge of the configuration management landscape. •Good understanding of the framework and the processes associated with it. •Proficient in ITIL & Service Management Processes •At least 2 years' experience working in a Change / Request ITIL environment. •Proven track record in Incident and Service Level Management, dealing with suppliers at all levels. •Systems management experience. •Excellent analytical and troubleshooting skills.
Jan 18, 2026
Full time
Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week. Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) Are you ready to unleash your potential and build an exciting career with Britian's most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Service Analyst position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled. Your challenge for the Service Analyst: - •Manage the configuration management life cycle. •Maintain the Cl database and link it to other tools within Group IT. •Analyse, plan, measure and improve all aspects of the availability of IT services. •Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. •Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes. Control the lifecycle of all changes., objective is to enable beneficial changes to be made, with minimum disruption to IT services. •Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge. •Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds. •Ensure the effective management of High and top priority tickets within the ITSM tool. •Coordinate teams to ensure quick resolution to minimise impact to the business. •Point of contact for all incident queries. •Support major incidents and create whiteboards, whilst liaising with problem and change management. •Support and sub-project management in the implementation of the ITSM framework. •Ensure that project/ service management methods & tools as well as system resources are optimally used. •Responsible for change management workflows in the ITSM tool and KPI reporting. •Promote communication with various stakeholders and external service providers. •Provision of expert support for users and all relevant stakeholder groups. •Support for the optimization of existing internal team processes and documentation. •Regular coordination with specialist departments on open topics. Key skills & experience for Service Analyst: - •Technical college degree •Basic understanding of an IT Infrastructure and application management •Service management experience in a SAP environment would be beneficial. •Working knowledge of the configuration management landscape. •Good understanding of the framework and the processes associated with it. •Proficient in ITIL & Service Management Processes •At least 2 years' experience working in a Change / Request ITIL environment. •Proven track record in Incident and Service Level Management, dealing with suppliers at all levels. •Systems management experience. •Excellent analytical and troubleshooting skills.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 18, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld'sleadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description The Retail Media Associate Director will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets. Responsibilities Strategic Leadership: Develop and execute comprehensive client account growth strategies Provide strategic direction and oversee the optimisation of campaign activations on platforms such as Amazon Advertising, Walmart and Citrus Ad. Client Management: Cultivate and maintain strong client relationships through proactive communication and exceptional service delivery. Facilitate regular calls and meetings with local clients to ensure alignment on campaign objectives and KPIs. Act as a point of contact for client escalations and issue resolution, ensuring timely and effective solutions. Team Leadership and Development: Mentor, coach, and lead a team of account managers and specialists in eCommerce strategies and campaign optimisation within the UK and Offshore teams. Foster a collaborative team environment that encourages knowledge sharing and professional growth. Conduct performance evaluations and provide ongoing feedback to team members to ensure continuous improvement. Campaign Management and Optimisation: Implement quality assurance processes to maintain campaign accuracy and effectiveness. Monitor campaign performance metrics and KPIs, providing actionable insights and improvement plans where necessary. Collaborate with cross-functional teams within the agency to integrate digital marketing strategies and ensure cohesive client solutions. Financial Management: Oversee smooth billing processes for client accounts. Monitor budgets and expenditures, ensuring campaigns are delivered within financial parameters and optimising spend for maximum ROI. Industry Engagement and Partnerships: Engage with key retail and technology partners to explore collaboration opportunities and stay abreast of industry trends. Qualifications We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high-profile multi-million budget accounts within the retail media sector. Experience within retail media and/or agency environments, with at least 2 years of hands-on experience with Amazon Search (DSP not necessary but good to have). Pacvue knowledge would be desired but not necessary. Proven success in managing large accounts, ideally within an agency setting. Strong understanding of search and Amazon Advertising strategies, including knowledge of other digital media channels, attribution models, conversion rate optimization, "retail readiness," and consumer behavior. Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels. Experience in managing direct reports and fostering a collaborative team environment. Strategic mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps. Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes. Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus. Additional Information Zenith Internationalhas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Security Manager: Loss Prevention Expert (Physical Security & Loss Prevention) Großraum Hannover / Braunschweig / Hildesheim Amazon Deutschland N4 Transport GmbH is part of Amazon's fast moving, accurate and customer centric network, delivering millions of packages daily. To protect our workforce and secure our operations, we're looking for proactive, solutions oriented professionals to join our team as a Loss Prevention Expert. Key Responsibilities Support the resilience of our business by contributing to emergency and crisis planning for sites within your zone. Identify vulnerabilities (e.g., loss, employee experience, process improvement) and define appropriate mitigations while ensuring compliance with legal and ethical standards. Act as a liaison and coordinate risk management actions with local management and external parties (e.g., law enforcement, industry associations) on all security related matters. Ensure that the sites assigned to you meet Amazon's global security standards. Own and drive security and loss prevention projects at the local, regional and national level. Qualifications Bachelor's degree or equivalent. Relevant security or risk related experience (e.g., security services, physical security, loss prevention, risk management, inventory control, investigations, supply chain, audit, compliance). Proficient with MS Office (Word, Excel, Outlook) in a professional setting. Advanced written and spoken German; working proficiency in English. Valid driver's licence. Optional: higher degree, industry certification, experience with physical security systems, investigative techniques, or contract security management, retail, warehouse, distribution center or delivery service experience, data analysis skills. Amazon is an equal opportunity employer. We recruit based on your experience and skills. Protecting your privacy and the security of your data is a top priority; for more information, see the Amazon Privacy Notice: m/w/d
Jan 18, 2026
Full time
Security Manager: Loss Prevention Expert (Physical Security & Loss Prevention) Großraum Hannover / Braunschweig / Hildesheim Amazon Deutschland N4 Transport GmbH is part of Amazon's fast moving, accurate and customer centric network, delivering millions of packages daily. To protect our workforce and secure our operations, we're looking for proactive, solutions oriented professionals to join our team as a Loss Prevention Expert. Key Responsibilities Support the resilience of our business by contributing to emergency and crisis planning for sites within your zone. Identify vulnerabilities (e.g., loss, employee experience, process improvement) and define appropriate mitigations while ensuring compliance with legal and ethical standards. Act as a liaison and coordinate risk management actions with local management and external parties (e.g., law enforcement, industry associations) on all security related matters. Ensure that the sites assigned to you meet Amazon's global security standards. Own and drive security and loss prevention projects at the local, regional and national level. Qualifications Bachelor's degree or equivalent. Relevant security or risk related experience (e.g., security services, physical security, loss prevention, risk management, inventory control, investigations, supply chain, audit, compliance). Proficient with MS Office (Word, Excel, Outlook) in a professional setting. Advanced written and spoken German; working proficiency in English. Valid driver's licence. Optional: higher degree, industry certification, experience with physical security systems, investigative techniques, or contract security management, retail, warehouse, distribution center or delivery service experience, data analysis skills. Amazon is an equal opportunity employer. We recruit based on your experience and skills. Protecting your privacy and the security of your data is a top priority; for more information, see the Amazon Privacy Notice: m/w/d
