Service Desk Coordinator Job Overview: We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers. The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations. Service Desk Coordinator Key Responsibilities: Acting as the first point of contact for clients Scheduling maintenance visit requests Coordinating the dispatch of service engineers Supporting the daily diary and ensuring it is managed effectively and logistically Ensuring timely, professional and clear communication with customers Scheduling quoted works Scheduling revisits and fault call-outs Closing jobs accurately and in a timely manner Providing ongoing support to engineers Ensuring equipment and materials are ordered and allocated to jobs Liaising with the ARC (Alarm Receiving Centre) Assisting Key Accounts as required Providing administrative and operational support to the Service Desk Manager Service Desk Coordinator Work Schedule: The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey. Monday Friday (excluding Bank Holidays) 08 00 1-hour lunch break Service Desk Coordinator Benefits: 20 leave days per annum increasing with service Additional day off for your Birthday Free gym membership Company events Free parking Workplace Pension Scheme
Jan 15, 2026
Full time
Service Desk Coordinator Job Overview: We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers. The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations. Service Desk Coordinator Key Responsibilities: Acting as the first point of contact for clients Scheduling maintenance visit requests Coordinating the dispatch of service engineers Supporting the daily diary and ensuring it is managed effectively and logistically Ensuring timely, professional and clear communication with customers Scheduling quoted works Scheduling revisits and fault call-outs Closing jobs accurately and in a timely manner Providing ongoing support to engineers Ensuring equipment and materials are ordered and allocated to jobs Liaising with the ARC (Alarm Receiving Centre) Assisting Key Accounts as required Providing administrative and operational support to the Service Desk Manager Service Desk Coordinator Work Schedule: The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey. Monday Friday (excluding Bank Holidays) 08 00 1-hour lunch break Service Desk Coordinator Benefits: 20 leave days per annum increasing with service Additional day off for your Birthday Free gym membership Company events Free parking Workplace Pension Scheme
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 15, 2026
Full time
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 15, 2026
Full time
We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services , based in Bicester. This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality. This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement. What you receive for joining us: We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures Can you show experience in some of these areas: Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
IT Operations Manager - leading small team in established head office, Northampton - 50- 60,000 We are seeking an experienced IT Operations Manager to oversee the day-to-day management of our clients IT infrastructure to ensure the reliability, efficiency, and security of all systems, networks, and services. The ideal candidate will lead a team of IT professionals, manage system performance, and drive continuous improvement in IT operations aligned with business objectives. Your day to day duties as the IT Operations Manager will include, but not be limited to: Supporting the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Technical competencies must include: Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response To find out more or have a confidential chat, please do get in touch.
Jan 15, 2026
Full time
IT Operations Manager - leading small team in established head office, Northampton - 50- 60,000 We are seeking an experienced IT Operations Manager to oversee the day-to-day management of our clients IT infrastructure to ensure the reliability, efficiency, and security of all systems, networks, and services. The ideal candidate will lead a team of IT professionals, manage system performance, and drive continuous improvement in IT operations aligned with business objectives. Your day to day duties as the IT Operations Manager will include, but not be limited to: Supporting the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Technical competencies must include: Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response To find out more or have a confidential chat, please do get in touch.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Property Manager. In this role, you will be the commercial property expert driving value across a national estate. You will oversee a varied and extensive property portfolio to ensure that real estate decisions align with business performance, financial efficiency, and growth. This hands on position will allow you to work with senior stakeholders and influence real estate strategy significantly. If you seek autonomy and visibility within your profession, this role offers the perfect opportunity to contribute to property management excellence. Accountabilities Lead rent reviews, lease renewals, and negotiations for leases, licences, sub tenancies, and occupancy transitions. Manage acquisitions, disposals, dilapidations, valuations, planning applications, and tenure related matters. Reduce vacancy periods and ensure seamless operations during lease 'churn.' Build strong relationships with landlords and tenants, resolving issues and ensuring continuity of leases. Provide commercial property guidance to the wider Property Team and key internal stakeholders. Prepare and manage budgets, track expenditure, and produce monthly and quarterly reporting. Conduct market research to guide rent strategies, lease structuring, and tenant improvement negotiations. Ensure leases, legal documentation, and service charge arrangements are accurate and compliant. Requirements Degree level education and RICS (General Practice) qualified, with 5+ years post qualification experience. Strong background in landlord & tenant work, valuations, planning, asset management, acquisitions and disposals. Skilled in budgeting, financial analysis, and preparing commercial property reports. Knowledge of UK business rates and experience appointing and managing external experts. Excellent IT skills and experience using property systems and reporting tools. Confident negotiator with a successful track record in complex lease and rent reviews. Commercial thinker able to translate business strategy into pragmatic property decisions. Highly organised - able to manage multiple transactions and priorities at pace. Excellent communicator - capable of influencing stakeholders and explaining technical detail simply. Adaptable, proactive, and comfortable working independently in a client side environment. Benefits Real ownership of a national portfolio. Direct influence on commercial outcomes and senior decision making. Variety and pace - no two days are the same. Supportive, values driven environment where your expertise is recognised. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Jan 15, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Property Manager. In this role, you will be the commercial property expert driving value across a national estate. You will oversee a varied and extensive property portfolio to ensure that real estate decisions align with business performance, financial efficiency, and growth. This hands on position will allow you to work with senior stakeholders and influence real estate strategy significantly. If you seek autonomy and visibility within your profession, this role offers the perfect opportunity to contribute to property management excellence. Accountabilities Lead rent reviews, lease renewals, and negotiations for leases, licences, sub tenancies, and occupancy transitions. Manage acquisitions, disposals, dilapidations, valuations, planning applications, and tenure related matters. Reduce vacancy periods and ensure seamless operations during lease 'churn.' Build strong relationships with landlords and tenants, resolving issues and ensuring continuity of leases. Provide commercial property guidance to the wider Property Team and key internal stakeholders. Prepare and manage budgets, track expenditure, and produce monthly and quarterly reporting. Conduct market research to guide rent strategies, lease structuring, and tenant improvement negotiations. Ensure leases, legal documentation, and service charge arrangements are accurate and compliant. Requirements Degree level education and RICS (General Practice) qualified, with 5+ years post qualification experience. Strong background in landlord & tenant work, valuations, planning, asset management, acquisitions and disposals. Skilled in budgeting, financial analysis, and preparing commercial property reports. Knowledge of UK business rates and experience appointing and managing external experts. Excellent IT skills and experience using property systems and reporting tools. Confident negotiator with a successful track record in complex lease and rent reviews. Commercial thinker able to translate business strategy into pragmatic property decisions. Highly organised - able to manage multiple transactions and priorities at pace. Excellent communicator - capable of influencing stakeholders and explaining technical detail simply. Adaptable, proactive, and comfortable working independently in a client side environment. Benefits Real ownership of a national portfolio. Direct influence on commercial outcomes and senior decision making. Variety and pace - no two days are the same. Supportive, values driven environment where your expertise is recognised. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We are currently looking for a Contract Support Manager. We will be working in Carlisle. Monday - Friday 06:00am - 14:00pm Temp Contract - Ongoing Pay rate - 28.30ph umbrella Job Purpose Maintain and audit the key operational documentation, e.g. Cleaning schedules (daily and periodic), Cleaning Risk Assessments, Cleaning Instruction Cards, Training Records etc. Oversee training requirements of service and supervisory staff, conduct training support to cover training and development needs. Lead the team, ensuring all tasks are completed on time and in a safe manner To ensure all aspects of the hygiene service are carried out and maintained to the required standard. To conduct compliance audits, inspections of internal hygiene standards. Be flexible and willing to adapt to changes in emphasis, or aspects of, the regional business requirements Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer To discuss this vacancy, please apply to the job with your updated CV
Jan 15, 2026
Seasonal
We are currently looking for a Contract Support Manager. We will be working in Carlisle. Monday - Friday 06:00am - 14:00pm Temp Contract - Ongoing Pay rate - 28.30ph umbrella Job Purpose Maintain and audit the key operational documentation, e.g. Cleaning schedules (daily and periodic), Cleaning Risk Assessments, Cleaning Instruction Cards, Training Records etc. Oversee training requirements of service and supervisory staff, conduct training support to cover training and development needs. Lead the team, ensuring all tasks are completed on time and in a safe manner To ensure all aspects of the hygiene service are carried out and maintained to the required standard. To conduct compliance audits, inspections of internal hygiene standards. Be flexible and willing to adapt to changes in emphasis, or aspects of, the regional business requirements Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer To discuss this vacancy, please apply to the job with your updated CV
Join a well-established and forward-thinking housing association in a rewarding role as a Customer Services Officer. As a Customer Services Officer, you'll be right at the heart of delivering exceptional customer service and providing professional, front-line support to all customers. Key Responsibilities of a Customer Services Officer: Responding to customer inquiries via phone, email, and social media, ensuring first-contact resolution every time. Diagnosing customer issues and resolving them promptly, guaranteeing high-quality service. Accurately recording all customer interactions to maintain a clear and organized contact history. Identifying opportunities to enhance the customer experience and offering valuable feedback to improve services. Working towards individual targets and objectives, while proactively managing your development plan as a Customer Services Officer. Collaborating with your team to continually improve performance and service delivery. Supporting with general administrative tasks and any other duties as required by your line manager. Skills & Experience Required for the Customer Services Officer Role: Strong customer service experience, ideally from a call centre or a similar fast-paced environment. Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems. Good communication skills, both written and verbal, with the ability to solve problems and address customer needs effectively. A team-player mentality and the ability to manage your time efficiently in a busy environment. The ability to adapt to changing customer demands and business needs. Key Requirements for the Customer Services Officer Position: Basic DBS check (or be on the update service). Customer service experience is essential. Benefits of Joining as a Customer Services Officer: 35 hours per week of exciting and fulfilling work. A temporary role (3 months) with the potential for extension. The opportunity to make a real difference by providing excellent customer service. A supportive, team-oriented working environment that encourages growth. Location: This role is based in Birmingham, with easy access to public transport links and local amenities. If this role sounds like your next opportunity, don't miss outapply now or contact Ryan Stewart at (url removed) or call (phone number removed). Important: All applicants must have a DBS dated within the last 12 months or be on the update service.
Jan 15, 2026
Contractor
Join a well-established and forward-thinking housing association in a rewarding role as a Customer Services Officer. As a Customer Services Officer, you'll be right at the heart of delivering exceptional customer service and providing professional, front-line support to all customers. Key Responsibilities of a Customer Services Officer: Responding to customer inquiries via phone, email, and social media, ensuring first-contact resolution every time. Diagnosing customer issues and resolving them promptly, guaranteeing high-quality service. Accurately recording all customer interactions to maintain a clear and organized contact history. Identifying opportunities to enhance the customer experience and offering valuable feedback to improve services. Working towards individual targets and objectives, while proactively managing your development plan as a Customer Services Officer. Collaborating with your team to continually improve performance and service delivery. Supporting with general administrative tasks and any other duties as required by your line manager. Skills & Experience Required for the Customer Services Officer Role: Strong customer service experience, ideally from a call centre or a similar fast-paced environment. Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems. Good communication skills, both written and verbal, with the ability to solve problems and address customer needs effectively. A team-player mentality and the ability to manage your time efficiently in a busy environment. The ability to adapt to changing customer demands and business needs. Key Requirements for the Customer Services Officer Position: Basic DBS check (or be on the update service). Customer service experience is essential. Benefits of Joining as a Customer Services Officer: 35 hours per week of exciting and fulfilling work. A temporary role (3 months) with the potential for extension. The opportunity to make a real difference by providing excellent customer service. A supportive, team-oriented working environment that encourages growth. Location: This role is based in Birmingham, with easy access to public transport links and local amenities. If this role sounds like your next opportunity, don't miss outapply now or contact Ryan Stewart at (url removed) or call (phone number removed). Important: All applicants must have a DBS dated within the last 12 months or be on the update service.
Project Manager - 3-Month Contract Livingston - Hybrid Up to £400 p/d (Outside) My client is looking for an experienced Project Manager is required to support a range of IT initiatives within a diverse project portfolio. The work will span projects of varying size and complexity, including both technical IT deliveries and business-focused change click apply for full job details
Jan 15, 2026
Contractor
Project Manager - 3-Month Contract Livingston - Hybrid Up to £400 p/d (Outside) My client is looking for an experienced Project Manager is required to support a range of IT initiatives within a diverse project portfolio. The work will span projects of varying size and complexity, including both technical IT deliveries and business-focused change click apply for full job details
Business Process Analyst/Project Manager Supply Chain/Manufacturing experience £270 - £320 pd Outside IR35 Hybrid in Portsmouth You will be working for a food packing company based in the Portsmouth area. The role will be supporting the ERP implementation specialist with a full implementation of Oracle across their site click apply for full job details
Jan 15, 2026
Contractor
Business Process Analyst/Project Manager Supply Chain/Manufacturing experience £270 - £320 pd Outside IR35 Hybrid in Portsmouth You will be working for a food packing company based in the Portsmouth area. The role will be supporting the ERP implementation specialist with a full implementation of Oracle across their site click apply for full job details
Commercial Property Management An established property surveying consultancy are seeking a proactive commercial property manager to join their growing Asset & Property Management team to manage a diverse portfolio of commercial properties. Commercial Property Manager Role The role covers the full spectrum of property management, including: Reactive and planned maintenance coordination Managing commercial lease renewals and rent reviews Providing strategic property advice to clients Service charge and financial management: budgeting, year-end certification, supplier invoice approval, and credit control Working closely with our Management Accounts Team Overseeing Health & Safety compliance and statutory obligations Building strong client relationships and supporting business development Arranging and managing insurance requirements Coordinating and chairing AGMs Liaising with internal departments on lease events Conducting cyclical property inspections and preparing reports Leadership experience Professional qualifications (MRICS preferred; ATPI or similar considered) Strong understanding of the commercial property market The Commercial Property Manager's Key Skills and Requirements Key Requirements Previous experience in property management Experience acting as the primary point of contact for clients Ability to work flexibly and manage tight deadlines Strong IT skills; experience with property management software (ideally Re-Leased) Excellent communication skills A collaborative team player seeking a long-term role Ambitious and keen to progress Full UK driving licence and access to a vehicle In Return Competitive salary: £45,000-£60,000 Hybrid working Commission opportunities Pension scheme Mileage allowance Holiday entitlement plus bank holidays Long term service bonus If you are a Commercial Property Manager, considering your opportunities, please contact Megan Cole at Brandon James. Reference: 21075
Jan 15, 2026
Full time
Commercial Property Management An established property surveying consultancy are seeking a proactive commercial property manager to join their growing Asset & Property Management team to manage a diverse portfolio of commercial properties. Commercial Property Manager Role The role covers the full spectrum of property management, including: Reactive and planned maintenance coordination Managing commercial lease renewals and rent reviews Providing strategic property advice to clients Service charge and financial management: budgeting, year-end certification, supplier invoice approval, and credit control Working closely with our Management Accounts Team Overseeing Health & Safety compliance and statutory obligations Building strong client relationships and supporting business development Arranging and managing insurance requirements Coordinating and chairing AGMs Liaising with internal departments on lease events Conducting cyclical property inspections and preparing reports Leadership experience Professional qualifications (MRICS preferred; ATPI or similar considered) Strong understanding of the commercial property market The Commercial Property Manager's Key Skills and Requirements Key Requirements Previous experience in property management Experience acting as the primary point of contact for clients Ability to work flexibly and manage tight deadlines Strong IT skills; experience with property management software (ideally Re-Leased) Excellent communication skills A collaborative team player seeking a long-term role Ambitious and keen to progress Full UK driving licence and access to a vehicle In Return Competitive salary: £45,000-£60,000 Hybrid working Commission opportunities Pension scheme Mileage allowance Holiday entitlement plus bank holidays Long term service bonus If you are a Commercial Property Manager, considering your opportunities, please contact Megan Cole at Brandon James. Reference: 21075
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery of services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure compliance with company policies and industry regulations. Maintain compliance with financial regulations, and review internal controls Recommend system and process improvements Adhoc project work relating to operational efficiencies / enhancements Respond daily to internal and external communication via email or phone Support wider finance tasks as required, and uphold Consumer Duty standards The role requires analytical and communication skills to bridge the gap between finance and non-finance teams. Profile Have strong interpersonal and communication skills both written and verbally Have proven experience in a similar role Be versatile and flexible to adapt to new tasks Be a proven multi-tasker, with problem solving and analytical skills Have excellent attention and knowledge would be beneficial: Knowledge of the Collections & Recoveries Industry Understanding of Data Protection legislation and requirements of standard ISO27001 Job Offer Permanent position located in Weybridge. Comprehensive benefits package to support your well-being. Opportunity to work within the innovative Technology & Telecoms sector. Collaborative work environment with a focus on professional growth.
Jan 15, 2026
Full time
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery of services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure compliance with company policies and industry regulations. Maintain compliance with financial regulations, and review internal controls Recommend system and process improvements Adhoc project work relating to operational efficiencies / enhancements Respond daily to internal and external communication via email or phone Support wider finance tasks as required, and uphold Consumer Duty standards The role requires analytical and communication skills to bridge the gap between finance and non-finance teams. Profile Have strong interpersonal and communication skills both written and verbally Have proven experience in a similar role Be versatile and flexible to adapt to new tasks Be a proven multi-tasker, with problem solving and analytical skills Have excellent attention and knowledge would be beneficial: Knowledge of the Collections & Recoveries Industry Understanding of Data Protection legislation and requirements of standard ISO27001 Job Offer Permanent position located in Weybridge. Comprehensive benefits package to support your well-being. Opportunity to work within the innovative Technology & Telecoms sector. Collaborative work environment with a focus on professional growth.
Customer Support /Account Manager - starting ASAP Location: Burgess Hill Contract: Temporary, multiple contracts available, around 6-10 months + Start Date: ASAP We are seeking an experienced Administrator / Account Manager to join a busy team on a temporary basis, managing existing global client accounts. This is a fantastic opportunity to work with a well-established household name and deliver exceptional service. Any experience using SAP is highly beneficial! Key Responsibilities: Manage administration and relationship management with existing global clients. Act as the primary point of contact for all queries with your clients Ensure smooth coordination between internal teams Monitor account performance and identify opportunities for improvement. Use SAP for order processing, reporting, and account management. Requirements: Proven experience in account management is ideal or administration with knowledge of SAP Excellent communication and organisational skills. Ability to work independently and manage multiple priorities. Please apply now with your cv, client is interviewing ASAP Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 15, 2026
Seasonal
Customer Support /Account Manager - starting ASAP Location: Burgess Hill Contract: Temporary, multiple contracts available, around 6-10 months + Start Date: ASAP We are seeking an experienced Administrator / Account Manager to join a busy team on a temporary basis, managing existing global client accounts. This is a fantastic opportunity to work with a well-established household name and deliver exceptional service. Any experience using SAP is highly beneficial! Key Responsibilities: Manage administration and relationship management with existing global clients. Act as the primary point of contact for all queries with your clients Ensure smooth coordination between internal teams Monitor account performance and identify opportunities for improvement. Use SAP for order processing, reporting, and account management. Requirements: Proven experience in account management is ideal or administration with knowledge of SAP Excellent communication and organisational skills. Ability to work independently and manage multiple priorities. Please apply now with your cv, client is interviewing ASAP Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Office Manager Salary: circa £40,000 + bonus (pro rata if hours adjusted) Location: West Bromwich Hours: Monday to Friday, 08 00 Some flexibility available, for example a 09:30 start to accommodate school drop-off We are an established UK business that manufactures its own products and supplies to the trade and B2B customers nationwide. As the business continues to grow, we are looking to appoint an experienced Sales Office Manager to strengthen leadership within the sales office. This is a hands-on, player-manager role, ideal for someone who has worked in a trade-led or B2B supply environment and understands how SMEs operate. The role In the first six months, the focus will be on bringing stability, structure and consistency into the sales office. Beyond this, the role will evolve to include greater commercial responsibility, including managing selected key customer relationships and helping to drive the business forward. Key responsibilities include: Managing and supporting a small sales and customer service team Leading from the front and remaining involved in day-to-day activity Improving standards, processes and ways of working Taking ownership of key customer relationships alongside team management Acting as a senior escalation point for customers Working closely with operational and support teams across the business About you You are likely to have experience within a trade, wholesale or B2B supply business, possibly within manufacturing or distribution, and will be comfortable combining people management with customer responsibility. You ll be self-driven, practical and confident managing people in a fast-moving commercial environment. Package Salary around £40,000 , depending on experience Bonus structure in place Working hours 08 00, with some flexibility available Long-term opportunity within a stable, growing business INDL
Jan 15, 2026
Full time
Sales Office Manager Salary: circa £40,000 + bonus (pro rata if hours adjusted) Location: West Bromwich Hours: Monday to Friday, 08 00 Some flexibility available, for example a 09:30 start to accommodate school drop-off We are an established UK business that manufactures its own products and supplies to the trade and B2B customers nationwide. As the business continues to grow, we are looking to appoint an experienced Sales Office Manager to strengthen leadership within the sales office. This is a hands-on, player-manager role, ideal for someone who has worked in a trade-led or B2B supply environment and understands how SMEs operate. The role In the first six months, the focus will be on bringing stability, structure and consistency into the sales office. Beyond this, the role will evolve to include greater commercial responsibility, including managing selected key customer relationships and helping to drive the business forward. Key responsibilities include: Managing and supporting a small sales and customer service team Leading from the front and remaining involved in day-to-day activity Improving standards, processes and ways of working Taking ownership of key customer relationships alongside team management Acting as a senior escalation point for customers Working closely with operational and support teams across the business About you You are likely to have experience within a trade, wholesale or B2B supply business, possibly within manufacturing or distribution, and will be comfortable combining people management with customer responsibility. You ll be self-driven, practical and confident managing people in a fast-moving commercial environment. Package Salary around £40,000 , depending on experience Bonus structure in place Working hours 08 00, with some flexibility available Long-term opportunity within a stable, growing business INDL
Position: Mobile Security Supervisor Location: West Wales Pay Rate: £15.45 per hour Shifts/Hours: 42 hours over 4 days - will include weekends DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T177) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Jan 15, 2026
Full time
Position: Mobile Security Supervisor Location: West Wales Pay Rate: £15.45 per hour Shifts/Hours: 42 hours over 4 days - will include weekends DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T177) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Account Manager Hybrid Role Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £26,500 + 5% Bonus Opportunity (Realistic Earnings: £27825) Hours: Monday Friday, 37.5 hours (Flexible Between 8 AM 6 PM) Why Join Us? Fantastic Perks & Benefits Hybrid working 2 days remote after probation 6% pension contribution Employee car scheme Drive a fully insured brand new car for just £200/month (you can add family members also) Gym memberships & well-being hours 25-30 days holiday (based on service) Enhanced maternity, paternity & premature baby leave Learning & development opportunities Plus many more amazing benefits About the Role We are looking for an experienced Account Manager to join our dynamic team. As an Account Manager , you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships. What You ll Be Doing Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We re Looking For Previous experience in an Account Manager role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details.
Jan 15, 2026
Full time
Account Manager Hybrid Role Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £26,500 + 5% Bonus Opportunity (Realistic Earnings: £27825) Hours: Monday Friday, 37.5 hours (Flexible Between 8 AM 6 PM) Why Join Us? Fantastic Perks & Benefits Hybrid working 2 days remote after probation 6% pension contribution Employee car scheme Drive a fully insured brand new car for just £200/month (you can add family members also) Gym memberships & well-being hours 25-30 days holiday (based on service) Enhanced maternity, paternity & premature baby leave Learning & development opportunities Plus many more amazing benefits About the Role We are looking for an experienced Account Manager to join our dynamic team. As an Account Manager , you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships. What You ll Be Doing Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We re Looking For Previous experience in an Account Manager role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details.
Brighton & Hove Albion Football Club
Falmer, Sussex
Role: Executive Services Manager Hours: This is a full-time position. The job holder will be required to work all men s first team home match days. Due to the nature of professional football, a flexible approach to working hours is essential as support may be required outside of core hours. Location: Based at the American Express Stadium in Brighton, and the American Express Elite Football Performance Centre in Lancing. Some occasional travel within the UK and overseas may be required to fulfil the needs of the role. This role is fully office-based. Contract Type: Permanent. Salary: Competitive. Rewards and benefits dependant on experience. Deadline Day: 28th January 2026 About Brighton & Hove Albion FC We are an ambitious club with a clear vision and strong values, and we hold ourselves to high standards; competing at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact. A pivotal role delivering exceptional executive support and driving operational excellence at the heart of our club Brighton & Hove Albion FC are looking for a highly professional and proactive executive services manager to provide first-class support to our chief executive & deputy chairman, whilst leading a small team to deliver excellence to our most senior executives. In this role, you will act as an executive assistant to the chief executive & deputy chairman. You ll manage complex diaries, coordinate key meetings, and handle sensitive correspondence with absolute discretion. You ll anticipate needs before they arise, adapt seamlessly to changing priorities, and ensure every moment of their time is optimised for maximum impact. This is a role for someone who shares our values, thrives under pressure, loves variety, and brings high performance ethos to every aspect of their work. Whilst your core office hours will be Monday to Friday, flexibility is essential. You ll be committed to supporting outside of core hours when required and will play a key role on all men s first team home matchdays. What makes you the perfect fit - Strong understanding of the football industry and calendar including but not limited to; transfer windows, competition calendars, operations and matchday requirements - High level of discretion and ability to manage confidential information with utmost integrity and professionalism - Experience in managing, scheduling and coordinating complex and constant changing calendars - Comfortable with dealing with changes at short notice / late calls and tight deadlines and adapting to the needs of the business when required - Strong demonstrable experience operating as a senior Executive Assistant, or similar role, supporting senior executives - Previous experience managing direct reports, including setting objectives, providing feedback, and driving team performance - A collaborative team player who thrives in a high-performance environment - Car owner and driver essential for this role Our values are essential to our success Our Team Brighton values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Jan 15, 2026
Full time
Role: Executive Services Manager Hours: This is a full-time position. The job holder will be required to work all men s first team home match days. Due to the nature of professional football, a flexible approach to working hours is essential as support may be required outside of core hours. Location: Based at the American Express Stadium in Brighton, and the American Express Elite Football Performance Centre in Lancing. Some occasional travel within the UK and overseas may be required to fulfil the needs of the role. This role is fully office-based. Contract Type: Permanent. Salary: Competitive. Rewards and benefits dependant on experience. Deadline Day: 28th January 2026 About Brighton & Hove Albion FC We are an ambitious club with a clear vision and strong values, and we hold ourselves to high standards; competing at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact. A pivotal role delivering exceptional executive support and driving operational excellence at the heart of our club Brighton & Hove Albion FC are looking for a highly professional and proactive executive services manager to provide first-class support to our chief executive & deputy chairman, whilst leading a small team to deliver excellence to our most senior executives. In this role, you will act as an executive assistant to the chief executive & deputy chairman. You ll manage complex diaries, coordinate key meetings, and handle sensitive correspondence with absolute discretion. You ll anticipate needs before they arise, adapt seamlessly to changing priorities, and ensure every moment of their time is optimised for maximum impact. This is a role for someone who shares our values, thrives under pressure, loves variety, and brings high performance ethos to every aspect of their work. Whilst your core office hours will be Monday to Friday, flexibility is essential. You ll be committed to supporting outside of core hours when required and will play a key role on all men s first team home matchdays. What makes you the perfect fit - Strong understanding of the football industry and calendar including but not limited to; transfer windows, competition calendars, operations and matchday requirements - High level of discretion and ability to manage confidential information with utmost integrity and professionalism - Experience in managing, scheduling and coordinating complex and constant changing calendars - Comfortable with dealing with changes at short notice / late calls and tight deadlines and adapting to the needs of the business when required - Strong demonstrable experience operating as a senior Executive Assistant, or similar role, supporting senior executives - Previous experience managing direct reports, including setting objectives, providing feedback, and driving team performance - A collaborative team player who thrives in a high-performance environment - Car owner and driver essential for this role Our values are essential to our success Our Team Brighton values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Your new company:Contract Escorts are required at HMP Chelmsford Prison to escort and supervise contractors whilst they are on site carrying out construction work. We are recruiting a number of escorts to work at HMP Chelmsford Prison for an upcoming project, expected to be ongoing for the next 2 years. This is a long-term temporary contract offering sociable, full-time hours, possible overtime, and an opportunity to kick-start a career within the prison service. Your new role:To ensure the safety of personnel assigned contractors to you in the capacity of the Escort role. To carry out escorting to support the efficient delivery of project work and planned/ minor work tasks as assigned by your line manager. Escort duties and Responsibilities: Booking in & escorting all contractors, tools and vehicles within the establishment. Check all tools and plant, ensuring the current tool list is up-to-date. Supervision of the contractors at all times Ensure and enforce the wearing of PPE at all times. Maintain regular communication via radio network where appropriate Keep account of those in your charge and maintain proper order. To support with incidents as the 'first on scene' and work as part of a team to resolve the issues. To be aware of prisoners' rights and dignity and their personal responsibility You may be required to perform other duties and responsibilities as assigned from time to time by your line manager/ project manager/ site manager. As appropriate, all necessary training will be provided to enable additional duties and responsibilities to be performed safely. The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Working Days: Monday to FridayWorking Hours: 39 hours per week minimum Additional Information: Pay Frequency: WeeklyStandard Hourly Rate: 14.54/hr premium rateWeekday Overtime Rate: 19.33/hr premium rate The current standard working hours are between 8am - 5pm (Mon-Thurs) and 8am - 4pm (Fridays). However, hours could change if deemed appropriate by the contractors. What you'll need to succeed:You will need to be honest, hard-working, reliable, trustworthy and have great attention to detail, alongside being an excellent team player. All training will be provided for you on site when you start. Therefore, previous experience in the role is not necessary. All applicants who are interested in the position must pass Prison Clearance, which can take approximately 6 to 8 weeks. Once passed, this is valid for 5 years and can be transferred to any other prisons of a similar category. Experience and Training: No formal qualifications are required. Successful applicants will ideally have a background in security or something similar, but full training will be provided. All applicants must be able to provide details of 2 satisfactory references. All applicants must have indefinite leave to remain in the UK. All applicants must be willing to undergo security clearance and identity checks. Full training is provided by the establishment. Training time will be paid at the standard hourly rate. What you need to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 15, 2026
Seasonal
Your new company:Contract Escorts are required at HMP Chelmsford Prison to escort and supervise contractors whilst they are on site carrying out construction work. We are recruiting a number of escorts to work at HMP Chelmsford Prison for an upcoming project, expected to be ongoing for the next 2 years. This is a long-term temporary contract offering sociable, full-time hours, possible overtime, and an opportunity to kick-start a career within the prison service. Your new role:To ensure the safety of personnel assigned contractors to you in the capacity of the Escort role. To carry out escorting to support the efficient delivery of project work and planned/ minor work tasks as assigned by your line manager. Escort duties and Responsibilities: Booking in & escorting all contractors, tools and vehicles within the establishment. Check all tools and plant, ensuring the current tool list is up-to-date. Supervision of the contractors at all times Ensure and enforce the wearing of PPE at all times. Maintain regular communication via radio network where appropriate Keep account of those in your charge and maintain proper order. To support with incidents as the 'first on scene' and work as part of a team to resolve the issues. To be aware of prisoners' rights and dignity and their personal responsibility You may be required to perform other duties and responsibilities as assigned from time to time by your line manager/ project manager/ site manager. As appropriate, all necessary training will be provided to enable additional duties and responsibilities to be performed safely. The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Working Days: Monday to FridayWorking Hours: 39 hours per week minimum Additional Information: Pay Frequency: WeeklyStandard Hourly Rate: 14.54/hr premium rateWeekday Overtime Rate: 19.33/hr premium rate The current standard working hours are between 8am - 5pm (Mon-Thurs) and 8am - 4pm (Fridays). However, hours could change if deemed appropriate by the contractors. What you'll need to succeed:You will need to be honest, hard-working, reliable, trustworthy and have great attention to detail, alongside being an excellent team player. All training will be provided for you on site when you start. Therefore, previous experience in the role is not necessary. All applicants who are interested in the position must pass Prison Clearance, which can take approximately 6 to 8 weeks. Once passed, this is valid for 5 years and can be transferred to any other prisons of a similar category. Experience and Training: No formal qualifications are required. Successful applicants will ideally have a background in security or something similar, but full training will be provided. All applicants must be able to provide details of 2 satisfactory references. All applicants must have indefinite leave to remain in the UK. All applicants must be willing to undergo security clearance and identity checks. Full training is provided by the establishment. Training time will be paid at the standard hourly rate. What you need to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Engineering Manager - Electrical Systems Location: Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) Salary: Up to Up to £61,967 (Commensurate with skills and experience) What you'll be doing: Leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment Managing the processes and reviews of technical documentation Managing associated technical risks, assumptions and dependencies Providing advice on electrical power technical aspects across a broad range of engineering disciplines Engaging with customers and suppliers to provide solutions to complex problems Taking a leading role by guiding the team through the systems definition process Providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Your skills and experiences: Essential Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience Desirable Knowledge of defence standards Experience of Marine Electrical Systems Experience of working with engineering life cycle Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electrical Power Systems Definition team: Working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States you will be part of the Electrical Power team who are responsible for leading a team of engineers in defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 25th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 15, 2026
Full time
Job Title: Engineering Manager - Electrical Systems Location: Barrow-in-Furness / Filton - (Hybrid -2 days a fortnight (Barrow), 1 day a week(Filton) dependent on business needs, also a requirement to visit other sites in the UK on a regular basis) Salary: Up to Up to £61,967 (Commensurate with skills and experience) What you'll be doing: Leading & managing an engineering team to deliver the functional design and definition of Electrical Power Systems equipment Managing the processes and reviews of technical documentation Managing associated technical risks, assumptions and dependencies Providing advice on electrical power technical aspects across a broad range of engineering disciplines Engaging with customers and suppliers to provide solutions to complex problems Taking a leading role by guiding the team through the systems definition process Providing leadership and mentoring of more junior team members to ensure the necessary capability and skills development Your skills and experiences: Essential Chartership or working (or prepared to work) towards Engineering degree or HND with substantial experience in Electrical Engineering design / development Experience of design / development of power systems (concept through to detailed design) Significant knowledge of AC and DC electrical power systems Strong analytical and problem solving skills Team Leadership experience Desirable Knowledge of defence standards Experience of Marine Electrical Systems Experience of working with engineering life cycle Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Electrical Power Systems Definition team: Working on the UK's next-generation SSN design that incorporates technology from the UK, Australia and the United States you will be part of the Electrical Power team who are responsible for leading a team of engineers in defining the system elements required to feed into the submarine design and build process, including design documentation, spatial modelling and build outputs. This role will provide you with an opportunity to travel to various locations throughout the UK, including various BAE, customer and supplier sites. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 25th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
The Strategic Performance and Information Service plays a pivotal role offering the following key functions across the organisation: Development and facilitation of the trust's performance assurance frameworks and processes Provision of data, performance and productivity metrics and analytical support Submission of mandated statutory information to external stakeholders (nationally and regionally) Management of our data warehouse to extract data from various Clinical and trust wide systems ensuring reporting structures meet our internal and external reporting requirements Use of advanced analytical tools and techniques to transform data into insightful reports, statistics and key performance indicators As Head of Information and Reporting you will provide a senior leadership role within the Strategic Performance and Information service , responsible for leading the strategic development, design, delivery and continuous improvement of the Trust's data visualisation strategy, enterprise reporting, and data warehouse infrastructure. Interviews to be held week commencing 10th November 2025. Main duties of the job Leadership for data with responsibility to develop a high-performing multi-disciplinary team of data visualisation, reporting and warehousing managers Lead the development and delivery of a Trust-wide strategy for data visualisation, business reporting, and the enterprise data warehouse. Develop, and oversee implementation of Management Information Framework, harnessing the potential of Power BI. To be responsible for the management and development a robust infrastructure to support the Trusts regulatory, statutory and mandated reporting requirements (this includes infrastructure for the data warehouse and the business intelligence solution To be responsible for ensuring that there is a disaster recovery strategy in place for the data warehouse and related systems. Working closely with IT to ensure that this strategy is tested and reviewed on a regular basis. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job responsibilities Strategic Leadership Lead the development and delivery of a Trust-wide strategy for data visualisation, business reporting, and the enterprise data warehouse. Develop, and oversee implementation of Management Information Framework, harnessing the potential of Power BI. Drive a culture of data driven decision making. Provide expert advice and guidance to executive and senior management teams on data reporting, analytics, and information architecture. Lead innovation in data presentation, including dashboards, real-time analytics, and mobile-first solutions. Lead in the identification and use of advanced statistical techniques that extend the use of data and add value through analysis. Represent the service at key senior internal and external meeting in relation to data visualisation, reporting and warehousing requirements. Review and approve business cases/investment applications ensuring team resources are fully considered. Development of business cases / investment proposals and participate in procurement processes as required. Accountable for the financial envelope associated with any data visualisation / warehouse associated projects. Ensure that appropriate costs are linked with project work streams and that any business cases articulate requirements and clearly demonstrate the need. Stay abreast of an industry best practices and new software and techniques that could enhance the Trusts Data Warehouse ensuring the organisation maximise the opportunities these bring. Act as the ISD (Informatics Skills Development) lead for the organisation helping to raise the profile of information; attend the quarterly ISD leads meetings and share learning, support the focus groups where appropriate and advertise the ISD courses internally to promote staff development. Identify opportunities to secure additional income and revenue where appropriate within organisational priorities. Operational Delivery Lead and manage the teams responsible for: Data visualisation system, tools and development. Production of statutory, operational and strategic reports. Data Warehouse architecture, ETL pipelines and governance Ensure data quality, security, and compliance with NHS Data Security and Protection Toolkit, IG policies, and national data standards. Ensure delivery of accurate and timely national and internal submissions and reports, supporting regulatory compliance (e.g. NHS England, CQC, ICs reporting). To be responsible for the management and development a robust infrastructure to support the Trusts regulatory, statutory and mandated reporting requirements (this includes infrastructure for the data warehouse and the business intelligence solution. To be responsible for ensuring that there is a disaster recovery strategy in place for the data warehouse and related systems. Working closely with IT to ensure that this strategy is tested and reviewed on a regular basis Lead on the development of business intelligence and analytical toolkits and capabilities to senior managers (corporate and clinical) and clinicians to enable them to view performance, financial, operational and clinical data. To be responsible for the management and implementation of Information Standards Notices and to escalate and manage appropriately where deadlines for the implementation of these standards are likely to be missed. To lead the development and implementation of Data Quality tools to support the data quality framework and enable those responsible for data to monitor and comply with standards. To lead the development and implementation of a Data Quality Framework which provides the Trust with on-going assurance that all activity and performance related data is timely, accurate, consistent and relevant. Governance and Assurance Lead the development and enforcement of data standards, definitions, and policies, Ensuring all standards of the information systems meet national and local frameworks. Ensure compliance with all statutory data and reporting requirements (e.g. NHS England, ICB, CQC) and that all data has been through a robust quality assurance and sign off process prior to submission. Oversee audit readiness, business continuity, and risk registers related to data infrastructure and reporting. Build strong relationships and with stakeholder both internally and externally to ensure reporting and data needs are understood and met. This includes managing any conflicts and issues that may occur from the information provided and clearly and concisely explaining the reasons for any information challenges we have. Provide leadership and coaching to the data visualisation, reporting and data warehouse teams and influence multi-disciplinary groups to improve data quality and use of intelligence. Collaborate with cross function teams to align data management and analytic initiatives. To collaborate with peers in other organisations to achieve optimal locality working. Represent the organisation at local, regional, and national performance forums as required. Leadership and People Management Leadership for data with responsibility to develop a high-performing multi-disciplinary team of data visualisation, reporting and warehousing managers. Line management of Reporting Manager Data Engineering Manager . This includes ensuring staff have regular management supervision, monthly reviews and an annual IPDR. Responsible for recruitment and all informal and formal procedures for the team. Ensure effective succession planning, professional development, and wellbeing support across the team. Promote equality, diversity, and inclusion within all aspects of the function. Provide leadership and support in line with our Trust Values and Behavioural framework fostering a just culture and motivating the team to achieve personal objectives in line with the services objectives and Trusts strategy. Foster a culture of continuous improvement, innovation, and excellence within the service. . click apply for full job details
Jan 15, 2026
Full time
The Strategic Performance and Information Service plays a pivotal role offering the following key functions across the organisation: Development and facilitation of the trust's performance assurance frameworks and processes Provision of data, performance and productivity metrics and analytical support Submission of mandated statutory information to external stakeholders (nationally and regionally) Management of our data warehouse to extract data from various Clinical and trust wide systems ensuring reporting structures meet our internal and external reporting requirements Use of advanced analytical tools and techniques to transform data into insightful reports, statistics and key performance indicators As Head of Information and Reporting you will provide a senior leadership role within the Strategic Performance and Information service , responsible for leading the strategic development, design, delivery and continuous improvement of the Trust's data visualisation strategy, enterprise reporting, and data warehouse infrastructure. Interviews to be held week commencing 10th November 2025. Main duties of the job Leadership for data with responsibility to develop a high-performing multi-disciplinary team of data visualisation, reporting and warehousing managers Lead the development and delivery of a Trust-wide strategy for data visualisation, business reporting, and the enterprise data warehouse. Develop, and oversee implementation of Management Information Framework, harnessing the potential of Power BI. To be responsible for the management and development a robust infrastructure to support the Trusts regulatory, statutory and mandated reporting requirements (this includes infrastructure for the data warehouse and the business intelligence solution To be responsible for ensuring that there is a disaster recovery strategy in place for the data warehouse and related systems. Working closely with IT to ensure that this strategy is tested and reviewed on a regular basis. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job responsibilities Strategic Leadership Lead the development and delivery of a Trust-wide strategy for data visualisation, business reporting, and the enterprise data warehouse. Develop, and oversee implementation of Management Information Framework, harnessing the potential of Power BI. Drive a culture of data driven decision making. Provide expert advice and guidance to executive and senior management teams on data reporting, analytics, and information architecture. Lead innovation in data presentation, including dashboards, real-time analytics, and mobile-first solutions. Lead in the identification and use of advanced statistical techniques that extend the use of data and add value through analysis. Represent the service at key senior internal and external meeting in relation to data visualisation, reporting and warehousing requirements. Review and approve business cases/investment applications ensuring team resources are fully considered. Development of business cases / investment proposals and participate in procurement processes as required. Accountable for the financial envelope associated with any data visualisation / warehouse associated projects. Ensure that appropriate costs are linked with project work streams and that any business cases articulate requirements and clearly demonstrate the need. Stay abreast of an industry best practices and new software and techniques that could enhance the Trusts Data Warehouse ensuring the organisation maximise the opportunities these bring. Act as the ISD (Informatics Skills Development) lead for the organisation helping to raise the profile of information; attend the quarterly ISD leads meetings and share learning, support the focus groups where appropriate and advertise the ISD courses internally to promote staff development. Identify opportunities to secure additional income and revenue where appropriate within organisational priorities. Operational Delivery Lead and manage the teams responsible for: Data visualisation system, tools and development. Production of statutory, operational and strategic reports. Data Warehouse architecture, ETL pipelines and governance Ensure data quality, security, and compliance with NHS Data Security and Protection Toolkit, IG policies, and national data standards. Ensure delivery of accurate and timely national and internal submissions and reports, supporting regulatory compliance (e.g. NHS England, CQC, ICs reporting). To be responsible for the management and development a robust infrastructure to support the Trusts regulatory, statutory and mandated reporting requirements (this includes infrastructure for the data warehouse and the business intelligence solution. To be responsible for ensuring that there is a disaster recovery strategy in place for the data warehouse and related systems. Working closely with IT to ensure that this strategy is tested and reviewed on a regular basis Lead on the development of business intelligence and analytical toolkits and capabilities to senior managers (corporate and clinical) and clinicians to enable them to view performance, financial, operational and clinical data. To be responsible for the management and implementation of Information Standards Notices and to escalate and manage appropriately where deadlines for the implementation of these standards are likely to be missed. To lead the development and implementation of Data Quality tools to support the data quality framework and enable those responsible for data to monitor and comply with standards. To lead the development and implementation of a Data Quality Framework which provides the Trust with on-going assurance that all activity and performance related data is timely, accurate, consistent and relevant. Governance and Assurance Lead the development and enforcement of data standards, definitions, and policies, Ensuring all standards of the information systems meet national and local frameworks. Ensure compliance with all statutory data and reporting requirements (e.g. NHS England, ICB, CQC) and that all data has been through a robust quality assurance and sign off process prior to submission. Oversee audit readiness, business continuity, and risk registers related to data infrastructure and reporting. Build strong relationships and with stakeholder both internally and externally to ensure reporting and data needs are understood and met. This includes managing any conflicts and issues that may occur from the information provided and clearly and concisely explaining the reasons for any information challenges we have. Provide leadership and coaching to the data visualisation, reporting and data warehouse teams and influence multi-disciplinary groups to improve data quality and use of intelligence. Collaborate with cross function teams to align data management and analytic initiatives. To collaborate with peers in other organisations to achieve optimal locality working. Represent the organisation at local, regional, and national performance forums as required. Leadership and People Management Leadership for data with responsibility to develop a high-performing multi-disciplinary team of data visualisation, reporting and warehousing managers. Line management of Reporting Manager Data Engineering Manager . This includes ensuring staff have regular management supervision, monthly reviews and an annual IPDR. Responsible for recruitment and all informal and formal procedures for the team. Ensure effective succession planning, professional development, and wellbeing support across the team. Promote equality, diversity, and inclusion within all aspects of the function. Provide leadership and support in line with our Trust Values and Behavioural framework fostering a just culture and motivating the team to achieve personal objectives in line with the services objectives and Trusts strategy. Foster a culture of continuous improvement, innovation, and excellence within the service. . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 15, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
