If you're looking to join an organisation that will give you the right opportunities and experience to develop your career, join Tilney Smith and Williamson.
The Tilney Smith & Williamson's personal wealth management services include financial planning, investment management and advice, online execution-only investing and personal tax advice. For businesses, its range of services include assurance and accounting, business tax advice, employee benefits, forensic advice, fund administration, recovery and restructuring, as well as corporate finance and transaction services.
We are seeking a talented individual to join our Settlement Operations team, where the purpose for this role is to work in the migration project team that is responsible for re-registering £4bn of client assets, including Crest securities, unit trusts and foreign securities, from one custodian to another. To process and check transfers end to end between custodians, working to deadlines while remaining compliant with regulatory requirements particularly CASS. Four-eyes checks of transfers during and at the end of the transfer process to ensure all positions are processed correctly; and investigate & resolve reconciliation breaks where transfers have failed to settle.
Key Responsibilities:
Tasks and activities
- Ensure all transfers are processed in a timely manner and escalated when delays appear to be occurring
- Training of operations assistants and providing cover to other areas to ensure BAU and projects are processed in a timely basis
- Compile daily/weekly MI for the re-registation
- Undertake four-eyes checking controls
- Allocate team workload
- Investigate and resolve reconciliation breaks where transfers have failed to settle
Operations Administration
- Ensure that all tasks are completed to a high standard and that any anomalies are reported to your line manager within agreed timescales
- Ensure that personal and team KPI's / KRI's / MIR are met
- Provide technical advice to assist in resolving issues or queries which arise within the team
- Prepare weekly management information statistics relevant to team duties
Client Servicing
- Respond to telephone enquiries in a timely and professional manner
- Log, maintain and respond to written client enquiries in a timely manner
- Contribute to the review of team tasks, identifying improvements with a view to enhancing client service
Team Support
- Support and provide cover for other members of the team and wider department
- Assist with training new recruits to the team, acting as a positive role model
- Contribute to documenting team procedures, periodically reviewing and updating them
- Attend and contribute to internal team meetings and raise relevant issues with your line manager.
Regulatory & Risk Management
- Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted in an open and transparent manner
- Demonstrate a thorough understanding of the firm's regulatory framework and how this applies to your role.
- Demonstrate an understanding of the risks to clients within their operation and how these will be mitigated
- Demonstrate an understanding and application of the Group's Conduct Risk Framework
Knowledge Management, Administration and Record Keeping
- Manage records and data appropriately in line with Group policy
- Operate in accordance with division's policies and procedures manuals
- Ensure comprehensive client records are kept and that these are accurate and up to date at all times
Skills and Qaulifications:
- Relevant professional qualification(s) desirable e.g. CISI Investment Operations Certificate
- Settlement operations experience gained within a financial institution
- Experience of transfers in different types of securities including Crest, unit trusts and foreign
- Demonstrable knowledge of investment management, including relevant terminology
- Demonstrable knowledge of the regulatory environment and how it applies to and impacts your role
- Experience of delegating and reviewing work advantageous but not essential
- Working knowledge of Microsoft Office packages: Minimum basic level Word and Excel
- Demonstrate ability to understand and summarise complex information in a professional and concise manner
- Strong Interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences.
About Tilney Smith and Williamson
Tilney Smith & Williamson is the UK's leading integrated wealth management and professional services group, created by the merger of Tilney and Smith & Williamson on 1 September 2020.
With £54.8 billion of assets under management (as of 30 June 2021), it ranks as the third largest UK wealth manager measured by revenues and the eighth largest professional services firm ranked by fee income. The Group currently operates through three principal brands: Tilney, Smith & Williamson, and online investment service Bestinvest. It has a network of 28 offices across the UK, as well as the Republic of Ireland and the Channel Islands. Through its operating companies, the Group offers an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.
Value statement
Tilney Smith & Williamson's chosen purpose to "place the power of good advice into more hands" succinctly encapsulates the group's central mission of supporting both individuals and businesses to achieve their goals.
In delivering its purpose, Tilney Smith & Williamson have set out three core values that it is committed to embedding in the culture of the business:
- Personal - we treat you as an individual: We are a people business at heart and strive to deliver a friendly, inclusive, and personalised service to all of our clients, large and small.
- Partnership - we go further together: We develop relationships that stand the test of time, spanning multiple generations. We partner across the full breadth of our expertise to create value for our clients, our company and society at large.
- Performance - we strive for more: We are ambitious for our clients and for ourselves, so we aim to be a forward-thinking and innovative business that leads the way in the industry.
Diversity statement
The Tilney Smith & Williamson Group recognises the benefits of a diverse workforce and is committed to treating all colleagues with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion, or belief. At Tilney Smith & Williamson we are committed to equal opportunities in all aspects of our work.