Outbound Sales Advisor

LIFE AT CXP

As a leading Glasgow outsourcer, we are not an average call centre. Many of our advisors describe our environment as the most fun and friendly they have ever worked with.

You will be joining a team where you'll be excited to start work each day!

Start Date - 10th January 2022

Salary - Hourly rate: £10 per hour + excellent OTE up to an additional £7,000 per annum

Working hours - 37.5 to 40 hours per week, 5 days per week (working from home and office options available)

Early finish on a Friday and no weekends!

Equipment provided along with training which is paid.

Benefits -

• Generous staff discounts- access to our CXP intranet with exclusive discounts from leading retailers
• Access to an online Wellbeing centre which has a variety of tools to nurture your physical and mental health
• Access to mental health support through Able Futures
• Refer a friend scheme (earn £500 for each person you refer)
• Monthly incentives and Employee of the Month scheme
• Progression opportunities
• Charity involvement - our agents nominate a charity each year which CXP then endeavour to raise money for

Overall Job Purpose

Working on behalf of our insurance client your role will be to drive sales volumes by matching our products and services to customer needs.

You will provide an excellent customer experience to our customers every time, addressing the primary reason for the customer contact using all their skills and knowledge. Ensure engagement with the customer to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. Deal with a variety of different customer call types as required to ensure that the client is represented in line with our processes, values and behaviours. Take ownership for the customer experience and will as appropriate feedback to improve the journey in a positive and ethical way.

Experience and Skills Required

• 6 months experience within Contact Centres or face to face sales
• Insurance Sector experience would be advantageous but not essential
• Excellent Communication skills
• Excellent Customer Service skills

*Please note successful applicants will be subject to a disclosure check