Job Description
- ThreatMetrix®, A LexisNexis® Risk Solutions Company, provides an end-to-end platform for digital identity intelligence and trust decisioning. We instantly detect high-risk transactions and dynamically score them, enabling digital businesses to safely grow online revenue and personalize the digital experience for trusted customers. With ThreatMetrix, sales conversion rates rise and fewer customers get flagged for review. Fraud, security and payment operations run more efficiently. Operational costs decrease and, best of all, fraudsters often leave for greener pastures. We believe security doesn't need to come at the expense of profitability. Security and fraud prevention simply needs to be better, not harder for legitimate customers. That's profitability and security without compromise.
- Providing guidance and validation of software solutions that will allow some of the largest companies in the world do more business online
- Testing and troubleshooting customerintegrations, including:
- Desktop/Laptop and mobile fingerprinting
- API Integrations
- Policies and rules
- Escalation and enforcement workflow design
- Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
- Discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that ThreatMetrix provides.
- Proactively notify customers of Service events
- Documentation as a reference for future maintenance and upgrades
- Required Skills and Experience
- A minimum of 5 years previous Customer Support (pre/post sales) experience and proven track record,
- Experience in working with SDK / mobile code development understanding
- Great Customer facing skills (email and over the phone)
- Understanding of SQL and generating simple queries
- Detailed working knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net
- Excellent analysis, troubleshooting and debugging skills, in particular with web workflow and websites
- Ability to handle a wide variety of sometimes demanding and complex issues
- Able to self-manage workload and handle rapidly changing priorities effectively
- Must work constructively and efficiently with other organizations, for example, with Engineering where issues may require code changes and maintenance releases to the product.
- Articulate communicator: Must have excellent written and verbal English communication skills
- Experience with online fraud is highly desirable
- Additional skills and experience considered a bonus
- Familiarity with web caching layers
- Familiarity with virtualization tools
- Proficient in Oral and written French
- Company Overview LexisNexis Risk Solutions is the essential partner in the assessment of relationship risk. We help our customers solve difficult problems in the areas of Identity Assurance, Anti-Money Laundering/Counter Terrorist Financing and Customer Data Management. We are a fast-growing division of the RELX Group (REL). There is a lot of market opportunity. In particular for LexisNexis Risk Solutions the convergence of all types of relationship risk management is providing significant opportunity for future growth. We are looking to hire a subject matter expert with deep knowledge of Financial Crime Compliance whose responsibility is to assist sales, product and strategy teams with direct customer interaction to advance the company's ability to serve our customers. LexisNexis Risk Solutions, and RELX Group, are committed to being an equal opportunities employer. RELX group employs over 30000 people across 46 countries, serving 180 countries across the world and as a truly global organization, we value people of all cultures, nationalities, races, religions, ethnicities, regardless of characteristics such as gender, gender identity and/or expression, age, disability or sexual orientation. We welcome applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age. Women in technology: LexisNexis® Risk Solutions Group (RSG) is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:
- Mentoring scheme for women in technology
- Women's network forum
- Regularly run events for schoolgirl about careers in technology to inspire the next generation of girls in tech.
- RSG proudly support the Tech Talent Charter.
About RELX