Junior ERP & IT Support Technician

ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk Full time - Gloucester £23,000 - £25,000 per annum + Benefits + Personal Pension Plan + Staff Discounts The Client Due to their continued growth and success our client has a great opportunity for a highly motivated Junior ERP & IT Support Technician to join their friendly team based in the south-west. The Opportunity Our client would like to interview individuals with ambition and drive to progress in their careers. The potential candidate will have the passion to constantly develop their own Dynamics NAV and Business Central knowledge. The successful candidate will be responsible for supporting and developing the Information Technology Systems to ensure service delivery needs exceeds the customer expectations. As the new support technician, you will be a confident individual with excellent verbal and written communication skills and great attention to detail. Reporting to the ERP & IT Manager you will also work with their IT suppliers and will be responsible for providing tech support to all aspects of their business, this includes client-facing, phone or via email and you must be willing to travel between sites as necessary. What's needed for me to be considered? - Working knowledge of Dynamics BC or NAVERP to work with the BC Partner for troubleshooting and support of business users. - Working knowledge of CRM preferably Dynamics CRM - Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion - Understand and analyse system errors on the MS Dynamics platforms Business Central and CRM - Gain an understanding of the ERP and CRM Systems and support local issues. Be responsible for following up resolution within the IT support teams if required - Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs. - Actively record, report and raise incidents and problem tickets where applicable when issues and faults are identified as part of daily checks and active systems monitoring - Support and develop the IT Helpdesk - Windows 10, Active Directory, Azure, Group Policy, Desktop Support - Develop and maintain documentation to describe program development, logic, testing, changes, and corrections, monitor performance of programs after implementation - 1st line support up to 3rd line (once you have been trained to do so) - Experience working within an IT service desk environment - This is a hands-on role where interaction with users is essential across the 3 sites - Ideally some experience of maintaining and supporting ERP and CRM business systems - Willing to support IT Users in both Hardware and Software issues - Flexible to support out of hours IT problems that may occur from time to time - Understanding of Office 365, including SharePoint What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk