Customer Service Advisor

LIFE AT CXP

As a leading Glasgow outsourcer, we are not an average call centre. Many of our advisors describe our environment as the most fun and friendly they have ever worked with.

You will be joining a team where you'll be excited to start work each day!

Salary - 9.50ph with opportunity to make bonus

Starting date- 10th January 2022

Working hours - 37.5 hours per week

Shift rotation - Monday to Saturday, hours falling between 8am - 6:30pm, 2 weekends off a month.

Working from home and office options available.

Equipment provided and all training supplied and paid.

Benefits -

• Generous staff discounts- access to our CXP intranet with exclusive discounts from leading retailers
• Access to an online Wellbeing centre which has a variety of tools to nurture your physical and mental health
• Access to mental health support through Able Futures
• Refer a friend scheme (earn up to £500 for each person you refer)
• Monthly incentives and Employee of the Month scheme
• Progression opportunities
• Charity involvement - our agents nominate a charity each year which CXP then endeavour to raise money for
• Free appliance care plan of your choice

Overall Job Purpose

You will be expected to give an excellent experience to our customers every time, addressing the primary reason for the customer contact using all your skills and knowledge. Engage and deal with a variety of different customer call types to ensure that the client is represented in line with our processes, values and behaviours. Take ownership for the customer experience and will as appropriate, feedback to improve the journey in a positive and ethical way and at times pursue any sales opportunities.

Day to Day

• Identify opportunities that will improve the customer experience and add commercial value to the business, striving to achieve performance and customer targets.
• Answering and resolving customer inquiries over the phone and on webchat demonstrating ownership of the problem
• Working in a target driven environment focusing on excellent customer service

Experience and Skills required

• 6 months contact centre experience
• Excellent Customer Service
• Experience in working towards and achieving targets