Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 14, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business. This role offers the opportunity to work on complex and high value claims, influence claim strategy and support the delivery of excellent technical outcomes. The Role You will proactively manage a portfolio of complex motor claims, including high value bodily injury cases up to £250,000. You will take ownership of claim strategy, liability investigations and negotiations while ensuring cases progress efficiently and in line with regulatory and internal standards. Alongside managing your own caseload, you will act as a technical referral point within the team, supporting colleagues and contributing to continuous improvement in claims handling standards. Key Responsibilities • Manage a portfolio of complex motor claims, primarily high value bodily injury matters• Develop and implement effective claim strategies to achieve the best possible outcomes• Control claim costs through strong liability assessment and negotiation• Maintain accurate reserves and strong file discipline with regular claim reviews• Attend trials and conferences with counsel where required• Act as a technical referral point within the team for complex claims queries• Ensure compliance with FCA regulations and Consumer Duty principles• Build effective working relationships with internal teams, reinsurers and external partners About You We are looking for a technically strong claims professional who enjoys working with complex cases and supporting colleagues through their expertise. You will ideally have • Experience handling serious injury motor claims• Strong knowledge of liability assessment, negotiation and claims reserving• Understanding of key personal injury heads of claim including care and discount rate considerations• Knowledge of relevant case law and regulatory requirements• Excellent communication skills and the ability to support and guide colleagues on technical matters• Strong organisational skills and the ability to manage a complex caseload effectively
Mar 14, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business. This role offers the opportunity to work on complex and high value claims, influence claim strategy and support the delivery of excellent technical outcomes. The Role You will proactively manage a portfolio of complex motor claims, including high value bodily injury cases up to £250,000. You will take ownership of claim strategy, liability investigations and negotiations while ensuring cases progress efficiently and in line with regulatory and internal standards. Alongside managing your own caseload, you will act as a technical referral point within the team, supporting colleagues and contributing to continuous improvement in claims handling standards. Key Responsibilities • Manage a portfolio of complex motor claims, primarily high value bodily injury matters• Develop and implement effective claim strategies to achieve the best possible outcomes• Control claim costs through strong liability assessment and negotiation• Maintain accurate reserves and strong file discipline with regular claim reviews• Attend trials and conferences with counsel where required• Act as a technical referral point within the team for complex claims queries• Ensure compliance with FCA regulations and Consumer Duty principles• Build effective working relationships with internal teams, reinsurers and external partners About You We are looking for a technically strong claims professional who enjoys working with complex cases and supporting colleagues through their expertise. You will ideally have • Experience handling serious injury motor claims• Strong knowledge of liability assessment, negotiation and claims reserving• Understanding of key personal injury heads of claim including care and discount rate considerations• Knowledge of relevant case law and regulatory requirements• Excellent communication skills and the ability to support and guide colleagues on technical matters• Strong organisational skills and the ability to manage a complex caseload effectively
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Mar 13, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.
Mar 13, 2026
Full time
A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.
Deputy Claims Handler - Penryn - Permanent - £25-28k Well Placed HR have been are working with a new client, a specialist services business based within financial services. Operating internationally, the organisation focus on managing insurance claims. The company now seeks to recruit a Deputy Claims Adjuster to join their team based at the Tremough Innovation Centre. This role will provide support to the Claims Manager through assisting the handling of insurance claims. Following a structured training period, the successful candidate will review new claims, help determine claim handling strategy and liaise with a variety of stakeholders involved in the claims process. Some overseas travel may be required. Key responsibilities will include: - Reviewing and assessing new claims notifications following an initial training period - Coordinating with external specialists including loss adjusters, surveyors and legal representatives - Maintaining an organised claims diary to track progress and reporting deadlines - Preparing clear written reports and updates for insurer clients - Liaising with brokers, policyholders and third-party representatives throughout the claims process - Ensuring all claims are handled accurately and in accordance with company procedures This role would be particularly well suited to a recent graduate and a Degree within any discipline will be considered. Applicants will be required to hold a minimum of three A-Levels at grade C or above, alongside strong analytical ability, excellent written communication skills and good attention to detail. Degrees in Mathematics, Physics, Engineering, Computer Science or Law would be particularly advantageous. Previous experience in insurance and claims handling would be beneficial but not essential. The role is offered with a salary in the region of £25-28k depending on experience. This is a permanent position and can be offered on a full or part time basis depending on individual requirements. For further details and to apply, please forward your CV to Carly Kellow quoting reference CK10941 as soon as possible.
Mar 13, 2026
Full time
Deputy Claims Handler - Penryn - Permanent - £25-28k Well Placed HR have been are working with a new client, a specialist services business based within financial services. Operating internationally, the organisation focus on managing insurance claims. The company now seeks to recruit a Deputy Claims Adjuster to join their team based at the Tremough Innovation Centre. This role will provide support to the Claims Manager through assisting the handling of insurance claims. Following a structured training period, the successful candidate will review new claims, help determine claim handling strategy and liaise with a variety of stakeholders involved in the claims process. Some overseas travel may be required. Key responsibilities will include: - Reviewing and assessing new claims notifications following an initial training period - Coordinating with external specialists including loss adjusters, surveyors and legal representatives - Maintaining an organised claims diary to track progress and reporting deadlines - Preparing clear written reports and updates for insurer clients - Liaising with brokers, policyholders and third-party representatives throughout the claims process - Ensuring all claims are handled accurately and in accordance with company procedures This role would be particularly well suited to a recent graduate and a Degree within any discipline will be considered. Applicants will be required to hold a minimum of three A-Levels at grade C or above, alongside strong analytical ability, excellent written communication skills and good attention to detail. Degrees in Mathematics, Physics, Engineering, Computer Science or Law would be particularly advantageous. Previous experience in insurance and claims handling would be beneficial but not essential. The role is offered with a salary in the region of £25-28k depending on experience. This is a permanent position and can be offered on a full or part time basis depending on individual requirements. For further details and to apply, please forward your CV to Carly Kellow quoting reference CK10941 as soon as possible.
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Mar 13, 2026
Full time
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Mar 13, 2026
Full time
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Looking for a role where your talent for detail, investigation, and client support genuinely changes lives? Join Thompsons Solicitors in Dagenham as a Claims Handler/ Pre-Litigation Assistant and help shape cases that stand up for working people across the UK. What You'll Be Doing At Thompsons, we don't just process claims - we fight for fairness. You'll play a crucial part in building strong personal injury cases ( EL, PL) before they enter the litigation stage, supporting union members and private clients when they need it most. This is the perfect role for someone ready to take the next big step in their legal career, develop specialist PI skills, and work with purpose every single day. In this fast-paced, rewarding role, you'll be at the heart of case preparation. Your responsibilities will include: Investigating and gathering key evidence to assess whether a claim should proceed to litigation. Preparing files for issue - reviewing merits, arranging medical evidence, instructing experts, and ensuring everything is in place for handover. Managing a high-volume, varied caseload with confidence, accuracy, and strong organisational skills. Taking detailed client, witness, expert, and union instructions with professionalism and empathy. Making sound, informed decisions under supervision using strong analytical and problem-solving skills. Working efficiently within KPIs and keeping accurate time records. Using our case management system to stay fully self-sufficient and productive. About You You'll excel in this role if you have: 1-2 years' experience in a legal environment Strong communication and client-care skills (phone and face-to-face) Knowledge of PI law, Pre-Action Protocols, CPR and funding - or the drive to learn quickly The ability to prioritise, manage deadlines and stay organised in a high-volume setting Excellent drafting, numeracy and written communication skills What we offer We believe in investing in our people. Expect strong support, real progression, and industry-leading benefits, including: Contributory pension scheme 23 days' annual leave + bank holidays 5 additional days off over Christmas Permanent health insurance Healthcare Cash Plan (Medicash) Life assurance Employee Assistance Programme Enhanced maternity & paternity pay Cycle to work scheme Sports & social club Annual travel & parking loans Financial support for professional development About Thompsons For over 100 years, Thompsons Solicitors has stood up for injured and mistreated people - never employers or insurers. We've driven landmark cases, shaped legal rights, and championed fairness for working people. With 800 staff across 18 UK offices, our commitment remains the same: justice without compromise. Apply today if you're ready to build a meaningful legal career in a firm that fights for what's right.
Mar 13, 2026
Full time
Looking for a role where your talent for detail, investigation, and client support genuinely changes lives? Join Thompsons Solicitors in Dagenham as a Claims Handler/ Pre-Litigation Assistant and help shape cases that stand up for working people across the UK. What You'll Be Doing At Thompsons, we don't just process claims - we fight for fairness. You'll play a crucial part in building strong personal injury cases ( EL, PL) before they enter the litigation stage, supporting union members and private clients when they need it most. This is the perfect role for someone ready to take the next big step in their legal career, develop specialist PI skills, and work with purpose every single day. In this fast-paced, rewarding role, you'll be at the heart of case preparation. Your responsibilities will include: Investigating and gathering key evidence to assess whether a claim should proceed to litigation. Preparing files for issue - reviewing merits, arranging medical evidence, instructing experts, and ensuring everything is in place for handover. Managing a high-volume, varied caseload with confidence, accuracy, and strong organisational skills. Taking detailed client, witness, expert, and union instructions with professionalism and empathy. Making sound, informed decisions under supervision using strong analytical and problem-solving skills. Working efficiently within KPIs and keeping accurate time records. Using our case management system to stay fully self-sufficient and productive. About You You'll excel in this role if you have: 1-2 years' experience in a legal environment Strong communication and client-care skills (phone and face-to-face) Knowledge of PI law, Pre-Action Protocols, CPR and funding - or the drive to learn quickly The ability to prioritise, manage deadlines and stay organised in a high-volume setting Excellent drafting, numeracy and written communication skills What we offer We believe in investing in our people. Expect strong support, real progression, and industry-leading benefits, including: Contributory pension scheme 23 days' annual leave + bank holidays 5 additional days off over Christmas Permanent health insurance Healthcare Cash Plan (Medicash) Life assurance Employee Assistance Programme Enhanced maternity & paternity pay Cycle to work scheme Sports & social club Annual travel & parking loans Financial support for professional development About Thompsons For over 100 years, Thompsons Solicitors has stood up for injured and mistreated people - never employers or insurers. We've driven landmark cases, shaped legal rights, and championed fairness for working people. With 800 staff across 18 UK offices, our commitment remains the same: justice without compromise. Apply today if you're ready to build a meaningful legal career in a firm that fights for what's right.
If you are a genuinely capable Commercial Account Handler who keeps clients because of how you handle them, not because of price, this will be worth your attention. This is not a volume processing role. It is not a call centre in disguise. And it is not a "growth at all costs" brokerage where service comes second to new business targets. This is a well run, independent commercial brokerage in West Sussex with a stable book, long standing clients and leadership who understand that good people stay when they are trusted and properly supported. You would inherit a quality portfolio of SME and mid market commercial clients across a mix of sectors. Premiums are varied and interesting. Clients expect advice, not just paperwork. You will be given autonomy. No micromanagement. No unnecessary noise. Just the space to do the job properly. What you will be doing Managing a portfolio of commercial clients from renewal through to mid term adjustments and claims liaison Building proper relationships with business owners and decision makers Negotiating with insurers across the open market Identifying gaps in cover and advising clients accordingly Supporting Account Executives where required on larger or more complex cases Ensuring documentation, compliance and FCA requirements are handled correctly This is a client facing, relationship led role. You will be trusted to think, advise and act commercially. What they are looking for Solid experience as a Commercial Account Handler within a UK brokerage Strong knowledge of commercial combined, property, liability and fleet Confidence dealing directly with clients Good insurer relationships and negotiation skills Calm, organised approach with attention to detail Cert CII would be welcome but not essential Most importantly, they want someone who takes pride in their work. Someone who understands that long term client retention comes from consistency, accuracy and credibility. What you will get Salary up to £50,000 depending on experience Supportive leadership team who have been in the market for years A stable book with established clients Hybrid working flexibility Professional development support including CII A grown up environment with low staff turnover If you have built your career steadily and take your reputation seriously, this is the type of move that strengthens it further. If you would like a confidential conversation before deciding whether to explore it properly, get in touch.
Mar 13, 2026
Full time
If you are a genuinely capable Commercial Account Handler who keeps clients because of how you handle them, not because of price, this will be worth your attention. This is not a volume processing role. It is not a call centre in disguise. And it is not a "growth at all costs" brokerage where service comes second to new business targets. This is a well run, independent commercial brokerage in West Sussex with a stable book, long standing clients and leadership who understand that good people stay when they are trusted and properly supported. You would inherit a quality portfolio of SME and mid market commercial clients across a mix of sectors. Premiums are varied and interesting. Clients expect advice, not just paperwork. You will be given autonomy. No micromanagement. No unnecessary noise. Just the space to do the job properly. What you will be doing Managing a portfolio of commercial clients from renewal through to mid term adjustments and claims liaison Building proper relationships with business owners and decision makers Negotiating with insurers across the open market Identifying gaps in cover and advising clients accordingly Supporting Account Executives where required on larger or more complex cases Ensuring documentation, compliance and FCA requirements are handled correctly This is a client facing, relationship led role. You will be trusted to think, advise and act commercially. What they are looking for Solid experience as a Commercial Account Handler within a UK brokerage Strong knowledge of commercial combined, property, liability and fleet Confidence dealing directly with clients Good insurer relationships and negotiation skills Calm, organised approach with attention to detail Cert CII would be welcome but not essential Most importantly, they want someone who takes pride in their work. Someone who understands that long term client retention comes from consistency, accuracy and credibility. What you will get Salary up to £50,000 depending on experience Supportive leadership team who have been in the market for years A stable book with established clients Hybrid working flexibility Professional development support including CII A grown up environment with low staff turnover If you have built your career steadily and take your reputation seriously, this is the type of move that strengthens it further. If you would like a confidential conversation before deciding whether to explore it properly, get in touch.
We're working with an award-winning insurance brokerage known for excellent service and sound advice. They're now seeking an SME Account Handler to join their team-someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers. This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial clients. You'll be a key contact, ensuring smooth account management and delivering a consistently high standard of service. Responsibilities of the SME Account Handler: Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries. Build trusted client relationships, providing clear advice, the right cover, and excellent service. Work closely with Account Executives to retain and develop accounts through strong service and proactive rebroking. Ensure all activity complies with FCA regulations and internal procedures, keeping accurate records and documentation. Liaise with insurers and underwriters, managing policy documents and maintaining good relationships. Support colleagues when needed, assist with complaints, and take ownership of your own development and CPD. What we are looking for: Experience in SME commercial broking with knowledge of a range of commercial insurance products. Confident communicator with a customer-focused approach and strong organisational skills. Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office. Willingness to work towards Cert CII (if not already qualified). Benefits: Salary £28,000-£35,000 depending on experience. Monthly bonus/commission scheme plus regular incentives. 25 days' holiday plus 2 additional cultural days. Vitality healthcare (after probation) and life insurance (2x annual salary). Monday to Friday, 9.00am-5.00pm. Office-based with some hybrid flexibility. Pension contribution. Regular team socials, quarterly events, and employee recognition. Ready to take the next step? This is a great opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way. For a confidential chat, contact one of our specialist consultants and quote job reference NJR16082 .
Mar 13, 2026
Full time
We're working with an award-winning insurance brokerage known for excellent service and sound advice. They're now seeking an SME Account Handler to join their team-someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers. This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial clients. You'll be a key contact, ensuring smooth account management and delivering a consistently high standard of service. Responsibilities of the SME Account Handler: Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries. Build trusted client relationships, providing clear advice, the right cover, and excellent service. Work closely with Account Executives to retain and develop accounts through strong service and proactive rebroking. Ensure all activity complies with FCA regulations and internal procedures, keeping accurate records and documentation. Liaise with insurers and underwriters, managing policy documents and maintaining good relationships. Support colleagues when needed, assist with complaints, and take ownership of your own development and CPD. What we are looking for: Experience in SME commercial broking with knowledge of a range of commercial insurance products. Confident communicator with a customer-focused approach and strong organisational skills. Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office. Willingness to work towards Cert CII (if not already qualified). Benefits: Salary £28,000-£35,000 depending on experience. Monthly bonus/commission scheme plus regular incentives. 25 days' holiday plus 2 additional cultural days. Vitality healthcare (after probation) and life insurance (2x annual salary). Monday to Friday, 9.00am-5.00pm. Office-based with some hybrid flexibility. Pension contribution. Regular team socials, quarterly events, and employee recognition. Ready to take the next step? This is a great opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way. For a confidential chat, contact one of our specialist consultants and quote job reference NJR16082 .
This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday
Mar 13, 2026
Full time
This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 13, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .
Mar 12, 2026
Full time
Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .
Senior Industrial Disease Associate Handler Location: Leeds / Bradford / Manchester - Hybrid Circa 42,500k Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation that is seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details
Mar 12, 2026
Full time
Senior Industrial Disease Associate Handler Location: Leeds / Bradford / Manchester - Hybrid Circa 42,500k Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation that is seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details
An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice. You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required. Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications. Key responsibilities: Provide an exceptional customer service Manage own caseload of Domestic and Commercial Property claims cradle to grave Act as a point of contact Assist and work closely with your Team Manager as and when required Handle complaints working with your Team Manager Attend client meetings as and when required Working hybrid, although this is totally flexible and can be worked around your individual circumstances. About you: Experienced in handling both Commercial and Domestic Property Claims (all general perils) A background providing an exceptional customer service taking pride in your excellent communication skills The ability to step up in the absence of your Team Manager Be organised and have the ability to work in a team as well as using your own initiative Experienced in handling complaints A background working in a targeted and pressured environment working towards KPI's and SLA's Good IT skills, being able to use multiple systems Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances) Industry qualifications, ideally a minimum of Cert CILA or working towards.
Mar 12, 2026
Full time
An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice. You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required. Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications. Key responsibilities: Provide an exceptional customer service Manage own caseload of Domestic and Commercial Property claims cradle to grave Act as a point of contact Assist and work closely with your Team Manager as and when required Handle complaints working with your Team Manager Attend client meetings as and when required Working hybrid, although this is totally flexible and can be worked around your individual circumstances. About you: Experienced in handling both Commercial and Domestic Property Claims (all general perils) A background providing an exceptional customer service taking pride in your excellent communication skills The ability to step up in the absence of your Team Manager Be organised and have the ability to work in a team as well as using your own initiative Experienced in handling complaints A background working in a targeted and pressured environment working towards KPI's and SLA's Good IT skills, being able to use multiple systems Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances) Industry qualifications, ideally a minimum of Cert CILA or working towards.
Senior Claims Handler (PI, Cyber, Liability, Medmal)Location: Leeds (4 days office / 1-day WFH)Salary: Up to £60,000 + 17% Bonus + BenefitsLooking to take your claims management career to the next level? This is a fantastic opportunity to join a rapidly growing complex claims team in Leeds, supporting the launch of various insurance products. You'll be managing a diverse and high-value caseload working on professional indemnity, management liability, cyber, and liability claims for a forward-thinking provider in the market.In this role, you'll take ownership of a portfolio of claims providing expert handling and assessment of complex cases. You'll be part of a dedicated team of professionals, operating with significant autonomy and authority levels up to £100k, with flexibility to increase as you grow as the team deal with claims up to £10 million. This role offers the chance to work on emerging risks while developing your expertise across a range of construction insurance claims. Key Skills & Experience: Proven experience in handling complex claims within construction, PI, management liability, cyber or medical malpractice / medical negligence. Background in claims management, legal practice, or broking with relevant claims exposure Strong technical ability to assess liability and damages effectively Excellent organisational skills to manage a sizable caseload efficiently Nice to Have: Prior experience within an insurer or legal environment specific to construction claims Experience managing high-value claims with authority exceeding £100k Additional expertise in legal analysis or claims consulting in construction Other Requirements: Ability to work four days a week in the Leeds office, with flexibility for WFH Strong communication skills for stakeholder liaison Commitment to delivering precise, quality claims service and technical accuracy Ready to advance your claims handling career within a dynamic, innovative environment? Apply now to be part of a team that values expertise, autonomy, and career growth.
Mar 12, 2026
Full time
Senior Claims Handler (PI, Cyber, Liability, Medmal)Location: Leeds (4 days office / 1-day WFH)Salary: Up to £60,000 + 17% Bonus + BenefitsLooking to take your claims management career to the next level? This is a fantastic opportunity to join a rapidly growing complex claims team in Leeds, supporting the launch of various insurance products. You'll be managing a diverse and high-value caseload working on professional indemnity, management liability, cyber, and liability claims for a forward-thinking provider in the market.In this role, you'll take ownership of a portfolio of claims providing expert handling and assessment of complex cases. You'll be part of a dedicated team of professionals, operating with significant autonomy and authority levels up to £100k, with flexibility to increase as you grow as the team deal with claims up to £10 million. This role offers the chance to work on emerging risks while developing your expertise across a range of construction insurance claims. Key Skills & Experience: Proven experience in handling complex claims within construction, PI, management liability, cyber or medical malpractice / medical negligence. Background in claims management, legal practice, or broking with relevant claims exposure Strong technical ability to assess liability and damages effectively Excellent organisational skills to manage a sizable caseload efficiently Nice to Have: Prior experience within an insurer or legal environment specific to construction claims Experience managing high-value claims with authority exceeding £100k Additional expertise in legal analysis or claims consulting in construction Other Requirements: Ability to work four days a week in the Leeds office, with flexibility for WFH Strong communication skills for stakeholder liaison Commitment to delivering precise, quality claims service and technical accuracy Ready to advance your claims handling career within a dynamic, innovative environment? Apply now to be part of a team that values expertise, autonomy, and career growth.
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 12, 2026
Full time
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Motor Trade Account Handler Salary: £35,000 - £40,000 plus Benefits Are you an experienced Account Handler with commercial insurance experience and a strong focus on Motor Trade? This is an exciting opportunity to join a well-established insurance business that values technical expertise, offers career development, and provides a collaborative and professional working environment. The Account Handler role: As a Motor Trade Account Handler, you will support a portfolio of Motor Trade clients, ensuring their commercial insurance needs are handled efficiently and accurately. • Client Servicing: Work closely with Account Executives on quotes, renewals, and policy adjustments for Motor Trade clients. • Policy Management: Maintain accurate commercial client records, process documentation correctly, and ensure all financial transactions are recorded. • Relationship Building: Build strong relationships with motor dealers, garages, recovery operators and other Motor Trade businesses, providing tailored advice and guidance. • Cross-Selling: Identify gaps in cover or additional requirements to ensure clients are fully protected. • Ongoing Support: Handle mid-term changes efficiently and assist with claims support as needed. What we are looking for: • Previous experience in commercial insurance account handling with a focus on Motor Trade. • Strong communication skills and a proactive, client-focused approach. • Excellent attention to detail and the ability to manage multiple priorities. • Collaborative mindset with a commitment to delivering high-quality service. • Solid understanding of Motor Trade insurance products, policy structures and client requirements. What's on offer: • Competitive salary up to £40,000 plus benefits. • CII qualification support. • Hybrid working options once settled in. • Ongoing training and development. • Company pension contributions. If you're an experienced commercial insurance Account Handler with a Motor Trade focus looking to progress your career within a supportive and growing team, we'd love to hear from you. For more information, please contact one of our specialist consultants, quoting job reference NJR16248.
Mar 12, 2026
Full time
Motor Trade Account Handler Salary: £35,000 - £40,000 plus Benefits Are you an experienced Account Handler with commercial insurance experience and a strong focus on Motor Trade? This is an exciting opportunity to join a well-established insurance business that values technical expertise, offers career development, and provides a collaborative and professional working environment. The Account Handler role: As a Motor Trade Account Handler, you will support a portfolio of Motor Trade clients, ensuring their commercial insurance needs are handled efficiently and accurately. • Client Servicing: Work closely with Account Executives on quotes, renewals, and policy adjustments for Motor Trade clients. • Policy Management: Maintain accurate commercial client records, process documentation correctly, and ensure all financial transactions are recorded. • Relationship Building: Build strong relationships with motor dealers, garages, recovery operators and other Motor Trade businesses, providing tailored advice and guidance. • Cross-Selling: Identify gaps in cover or additional requirements to ensure clients are fully protected. • Ongoing Support: Handle mid-term changes efficiently and assist with claims support as needed. What we are looking for: • Previous experience in commercial insurance account handling with a focus on Motor Trade. • Strong communication skills and a proactive, client-focused approach. • Excellent attention to detail and the ability to manage multiple priorities. • Collaborative mindset with a commitment to delivering high-quality service. • Solid understanding of Motor Trade insurance products, policy structures and client requirements. What's on offer: • Competitive salary up to £40,000 plus benefits. • CII qualification support. • Hybrid working options once settled in. • Ongoing training and development. • Company pension contributions. If you're an experienced commercial insurance Account Handler with a Motor Trade focus looking to progress your career within a supportive and growing team, we'd love to hear from you. For more information, please contact one of our specialist consultants, quoting job reference NJR16248.
MTrec Commercial
Newcastle Upon Tyne, Tyne And Wear
The Rewards and Benefits on Offer; Full time and permanent position from day one! Monday Friday working hours offering a healthy work/life balance. Easily accessible offices Friendly and supportive working environment Competitive starting salary The Company you will be working for; MTrec Recruitment are proudly representing our industry leading, legal client on their search for an experienced Claims Ha click apply for full job details
Mar 12, 2026
Full time
The Rewards and Benefits on Offer; Full time and permanent position from day one! Monday Friday working hours offering a healthy work/life balance. Easily accessible offices Friendly and supportive working environment Competitive starting salary The Company you will be working for; MTrec Recruitment are proudly representing our industry leading, legal client on their search for an experienced Claims Ha click apply for full job details
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
Mar 12, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
