Personal Injury Motor Claims Handler Location: North Newcastle (Hybrid) Salary: Up to £33,000 + Benefits + Annual Bonus IPS is working with a well-established and growing insurer, part of a major global insurance group, currently expanding its UK claims function. They have a strong presence in the motor space and a great reputation for working closely with partners, particularly within the automoti click apply for full job details
Mar 28, 2026
Full time
Personal Injury Motor Claims Handler Location: North Newcastle (Hybrid) Salary: Up to £33,000 + Benefits + Annual Bonus IPS is working with a well-established and growing insurer, part of a major global insurance group, currently expanding its UK claims function. They have a strong presence in the motor space and a great reputation for working closely with partners, particularly within the automoti click apply for full job details
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Mar 27, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Part home part office based after initial training Clark James Specialist Insurance Recruitment would like to work with you if you are looking for a really beneficial career move within Motor Claims. We are working with an exciting and forward thinking business who are rapidly expanding with great training and progression opportunities, they are looking for Motor Claims Handlers with Third Party and/or Property Damage experience. (TPPD) They currently have openings ideally suited to a candidate with a good level of Motor Claims experience ideally including good experience of either Personal Injury, Third Party / Property Damage Claims or Credit Hire. Generous salary will topped up with a bonus to improve your salary package as well as great working environment in a company who pride themselves on training, developing and promoting from within. Responsibilities Managing claims caseload, in accordance with the company claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles). Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required Clark James are renowned for having your best interest at heart and will help and advise you not put pressure on you! We have a great relationship with this client to enable your CV to reach the top of the pile!
Mar 27, 2026
Full time
Part home part office based after initial training Clark James Specialist Insurance Recruitment would like to work with you if you are looking for a really beneficial career move within Motor Claims. We are working with an exciting and forward thinking business who are rapidly expanding with great training and progression opportunities, they are looking for Motor Claims Handlers with Third Party and/or Property Damage experience. (TPPD) They currently have openings ideally suited to a candidate with a good level of Motor Claims experience ideally including good experience of either Personal Injury, Third Party / Property Damage Claims or Credit Hire. Generous salary will topped up with a bonus to improve your salary package as well as great working environment in a company who pride themselves on training, developing and promoting from within. Responsibilities Managing claims caseload, in accordance with the company claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles). Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required Clark James are renowned for having your best interest at heart and will help and advise you not put pressure on you! We have a great relationship with this client to enable your CV to reach the top of the pile!
Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to 35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
Mar 27, 2026
Full time
Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to 35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
We are currently recruiting for fast growing and highly ambitious independent broking group, who are now keen to add a new Commercial Claims Handler to their team. This firm have impressive long-term growth plans, backed by an ambitious owner who has an excellent reputation in the market, so offer a great place to work for career motivated individuals. You ll be at the heart of the broker s claims service, delivering confident, proactive support to corporate level commercial clients and their claims. They handle pretty much all types of commercial insurance here and will train you in all of these! Their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O including both standard and complex placements. This is the role for you, if you love getting stuck in, and thrive off driving claims to resolution through forging strong insurer, adjuster and third-party relationships. As above you will need a minimum of 1 years commercial claims handling experience and be highly driven with your task at hand, which is progressing claims with insurers and working with your clients to make sure the business retains them. Salary on offer is £28k-35k Office hours are Monday to Friday 9.00am to 5:30pm If you have Claims handling experience, are seeking an exciting step in your career, please contact Kieran at CKB Recruitment.
Mar 27, 2026
Full time
We are currently recruiting for fast growing and highly ambitious independent broking group, who are now keen to add a new Commercial Claims Handler to their team. This firm have impressive long-term growth plans, backed by an ambitious owner who has an excellent reputation in the market, so offer a great place to work for career motivated individuals. You ll be at the heart of the broker s claims service, delivering confident, proactive support to corporate level commercial clients and their claims. They handle pretty much all types of commercial insurance here and will train you in all of these! Their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O including both standard and complex placements. This is the role for you, if you love getting stuck in, and thrive off driving claims to resolution through forging strong insurer, adjuster and third-party relationships. As above you will need a minimum of 1 years commercial claims handling experience and be highly driven with your task at hand, which is progressing claims with insurers and working with your clients to make sure the business retains them. Salary on offer is £28k-35k Office hours are Monday to Friday 9.00am to 5:30pm If you have Claims handling experience, are seeking an exciting step in your career, please contact Kieran at CKB Recruitment.
Experienced Claims Handler Proactive Personnel are recruiting on behalf of our client based in central Telford who are looking for a Claims Handler to join their team. Hours: Mon-Fri 37.5 hours per week Salary: 25,000- 26,000 per annum DOE Duties include but not limited to: Manage the administrative processes involved in submitting and tracking claims on behalf of the clients across all policy types Collect and compile necessary documentation and information from clients and insurers to facilitate claim processing Serve as a point of contact for clients regarding the status of their claims, providing updates based on information provided by the insurer Ensure clear communication with clients that the claims handler facilitates the claims process and reinforce that any claims decision is made solely by the insurer, promoting transparency throughout the process Establish procedures for escalating claims to the appropriate claims manager or senior team member if exceptional circumstances arise that require additional intervention or decision-making Proactively engage with all stakeholders involved in a particular claim To complete all supporting documentation in a compliant and accurate manner To undertake all other reasonable duties as reasonably required and directed Ideal Candidate: Experienced working within a claims department preferably within an Insurance environment. Excellent Communication Skills. Ability to work under own initiative Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) Interested? Please call Taylor Butterfield on (phone number removed).
Mar 27, 2026
Full time
Experienced Claims Handler Proactive Personnel are recruiting on behalf of our client based in central Telford who are looking for a Claims Handler to join their team. Hours: Mon-Fri 37.5 hours per week Salary: 25,000- 26,000 per annum DOE Duties include but not limited to: Manage the administrative processes involved in submitting and tracking claims on behalf of the clients across all policy types Collect and compile necessary documentation and information from clients and insurers to facilitate claim processing Serve as a point of contact for clients regarding the status of their claims, providing updates based on information provided by the insurer Ensure clear communication with clients that the claims handler facilitates the claims process and reinforce that any claims decision is made solely by the insurer, promoting transparency throughout the process Establish procedures for escalating claims to the appropriate claims manager or senior team member if exceptional circumstances arise that require additional intervention or decision-making Proactively engage with all stakeholders involved in a particular claim To complete all supporting documentation in a compliant and accurate manner To undertake all other reasonable duties as reasonably required and directed Ideal Candidate: Experienced working within a claims department preferably within an Insurance environment. Excellent Communication Skills. Ability to work under own initiative Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) Interested? Please call Taylor Butterfield on (phone number removed).
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Working for a well regarded Medical Insurance Company you will ideally have experience and knowledge working within the Claims/Insurance Sector. If you have worked in Claims, this would be an advantage and you will be working within the Medical/ Health Industry. A family owned Company, that really look after their staff and great working hours. Monday to Friday, NO evenings or weekends. Contact now for further information and immediate interview !
Mar 24, 2026
Full time
Working for a well regarded Medical Insurance Company you will ideally have experience and knowledge working within the Claims/Insurance Sector. If you have worked in Claims, this would be an advantage and you will be working within the Medical/ Health Industry. A family owned Company, that really look after their staff and great working hours. Monday to Friday, NO evenings or weekends. Contact now for further information and immediate interview !
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 24, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
We are looking for a cheerful and motivated Claims Handler Administrator to join our client's dynamic team in Cardiff. Location: Cardiff Fully Onsite Role - In the Office 5 Days per week. 28,000 What You'll Do: As a Claims Handler Administrator, you'll play a crucial role in our operations. Your day-to-day activities will include: Processing Claims: Efficiently handling claims submissions and ensuring all documentation is accurate and complete. Client Communication: Engaging with clients through phone and email, answering queries, and providing updates on claim statuses. Data Management: Maintaining accurate records in our systems, ensuring all information is up-to-date and easily accessible. Team Collaboration: Working closely with colleagues to support the claims process and improve workflows. Problem Solving: Identifying and resolving issues that may arise during the claims process, ensuring a seamless experience for our clients. Who You Are: We're looking for a team player who thrives in a fast-paced environment! You should have: Strong Communication Skills: You're articulate and confident in your interactions, both written and verbal. Attention to Detail: You take pride in your work and ensure accuracy in everything you do. Organisational Skills: You can manage multiple tasks effectively while staying on top of deadlines. Tech Savvy: Proficient in using computers and familiar with various software applications. Positive Attitude: You bring enthusiasm and a can-do approach to every challenge! What We Offer: In return for your hard work and dedication, we offer: Competitive Salary: 28,000 DOE. We value your skills and experience, and we offer a salary that reflects that. Career Development: Opportunities for training and professional growth to help you reach your potential. Supportive Environment: A friendly and collaborative team that believes in lifting each other up. Work-Life Balance: We understand the importance of balance and offer flexible working options. Fun Perks: From team-building activities to social events, we know how to have a good time while working hard! Ready to Make a Difference? If you're excited about the opportunity to be part of a thriving team and contribute to our clients' successes, we want to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 21, 2026
Full time
We are looking for a cheerful and motivated Claims Handler Administrator to join our client's dynamic team in Cardiff. Location: Cardiff Fully Onsite Role - In the Office 5 Days per week. 28,000 What You'll Do: As a Claims Handler Administrator, you'll play a crucial role in our operations. Your day-to-day activities will include: Processing Claims: Efficiently handling claims submissions and ensuring all documentation is accurate and complete. Client Communication: Engaging with clients through phone and email, answering queries, and providing updates on claim statuses. Data Management: Maintaining accurate records in our systems, ensuring all information is up-to-date and easily accessible. Team Collaboration: Working closely with colleagues to support the claims process and improve workflows. Problem Solving: Identifying and resolving issues that may arise during the claims process, ensuring a seamless experience for our clients. Who You Are: We're looking for a team player who thrives in a fast-paced environment! You should have: Strong Communication Skills: You're articulate and confident in your interactions, both written and verbal. Attention to Detail: You take pride in your work and ensure accuracy in everything you do. Organisational Skills: You can manage multiple tasks effectively while staying on top of deadlines. Tech Savvy: Proficient in using computers and familiar with various software applications. Positive Attitude: You bring enthusiasm and a can-do approach to every challenge! What We Offer: In return for your hard work and dedication, we offer: Competitive Salary: 28,000 DOE. We value your skills and experience, and we offer a salary that reflects that. Career Development: Opportunities for training and professional growth to help you reach your potential. Supportive Environment: A friendly and collaborative team that believes in lifting each other up. Work-Life Balance: We understand the importance of balance and offer flexible working options. Fun Perks: From team-building activities to social events, we know how to have a good time while working hard! Ready to Make a Difference? If you're excited about the opportunity to be part of a thriving team and contribute to our clients' successes, we want to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for a Technical Claims Handler on our Credit Hire team here in Newcastle. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Provide a high level of service to customers throughout the claims journey. Proactively manage all aspects of credit hire and third party vehicle damage claims, presented by a third party and their representatives, to mitigate claims costs. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law. Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation. Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy. Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs. Support development and delivery of the claim s strategy and vision. Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims. Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks. Knowledge, Experience & Qualifications: Sound knowledge of Motor Claims handling, specifically third party credit hire claims and liability. Good knowledge of credit hire case law and its application to claims settlements. Strong negotiation and influencing skills. Ability to plan, organise and prioritise own workload. Good level of verbal and numerical skills and be able to problem solve. Be able to work as part of a team. Ability to stay up to date with market changes and developments. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Mar 19, 2026
Full time
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for a Technical Claims Handler on our Credit Hire team here in Newcastle. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Provide a high level of service to customers throughout the claims journey. Proactively manage all aspects of credit hire and third party vehicle damage claims, presented by a third party and their representatives, to mitigate claims costs. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law. Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation. Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy. Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs. Support development and delivery of the claim s strategy and vision. Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims. Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks. Knowledge, Experience & Qualifications: Sound knowledge of Motor Claims handling, specifically third party credit hire claims and liability. Good knowledge of credit hire case law and its application to claims settlements. Strong negotiation and influencing skills. Ability to plan, organise and prioritise own workload. Good level of verbal and numerical skills and be able to problem solve. Be able to work as part of a team. Ability to stay up to date with market changes and developments. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation who are seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details
Mar 14, 2026
Full time
Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation who are seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 14, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Mar 13, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 Hourly Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residents Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Call Handler - Property and Repairs: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential) Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 10, 2026
Contractor
Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 Hourly Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residents Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Call Handler - Property and Repairs: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential) Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
