99 jobs found

If you are a genuinely capable Commercial Account Handler who keeps clients because of how you handle them, not because of price, this will be worth your attention. This is not a volume processing role. It is not a call centre in disguise. And it is not a "growth at all costs" brokerage where service comes second to new business targets. This is a well run, independent commercial brokerage in West Sussex with a stable book, long standing clients and leadership who understand that good people stay when they are trusted and properly supported. You would inherit a quality portfolio of SME and mid market commercial clients across a mix of sectors. Premiums are varied and interesting. Clients expect advice, not just paperwork. You will be given autonomy. No micromanagement. No unnecessary noise. Just the space to do the job properly. What you will be doing Managing a portfolio of commercial clients from renewal through to mid term adjustments and claims liaison Building proper relationships with business owners and decision makers Negotiating with insurers across the open market Identifying gaps in cover and advising clients accordingly Supporting Account Executives where required on larger or more complex cases Ensuring documentation, compliance and FCA requirements are handled correctly This is a client facing, relationship led role. You will be trusted to think, advise and act commercially. What they are looking for Solid experience as a Commercial Account Handler within a UK brokerage Strong knowledge of commercial combined, property, liability and fleet Confidence dealing directly with clients Good insurer relationships and negotiation skills Calm, organised approach with attention to detail Cert CII would be welcome but not essential Most importantly, they want someone who takes pride in their work. Someone who understands that long term client retention comes from consistency, accuracy and credibility. What you will get Salary up to £50,000 depending on experience Supportive leadership team who have been in the market for years A stable book with established clients Hybrid working flexibility Professional development support including CII A grown up environment with low staff turnover If you have built your career steadily and take your reputation seriously, this is the type of move that strengthens it further. If you would like a confidential conversation before deciding whether to explore it properly, get in touch.

We're working with an award-winning insurance brokerage known for excellent service and sound advice. They're now seeking an SME Account Handler to join their team-someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers. This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial clients. You'll be a key contact, ensuring smooth account management and delivering a consistently high standard of service. Responsibilities of the SME Account Handler: Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries. Build trusted client relationships, providing clear advice, the right cover, and excellent service. Work closely with Account Executives to retain and develop accounts through strong service and proactive rebroking. Ensure all activity complies with FCA regulations and internal procedures, keeping accurate records and documentation. Liaise with insurers and underwriters, managing policy documents and maintaining good relationships. Support colleagues when needed, assist with complaints, and take ownership of your own development and CPD. What we are looking for: Experience in SME commercial broking with knowledge of a range of commercial insurance products. Confident communicator with a customer-focused approach and strong organisational skills. Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office. Willingness to work towards Cert CII (if not already qualified). Benefits: Salary £28,000-£35,000 depending on experience. Monthly bonus/commission scheme plus regular incentives. 25 days' holiday plus 2 additional cultural days. Vitality healthcare (after probation) and life insurance (2x annual salary). Monday to Friday, 9.00am-5.00pm. Office-based with some hybrid flexibility. Pension contribution. Regular team socials, quarterly events, and employee recognition. Ready to take the next step? This is a great opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way. For a confidential chat, contact one of our specialist consultants and quote job reference NJR16082 .

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements. Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients. The main responsibilities of the Client Manager role include: Handling your own portfolio of business customers Responsible for all aspects of their account including: Renewal negotiations with insurers Changes in risk Claims notification (there is a separate claims handling team) Regular contact with your customers Using specialist insurance broking software and electronic trading facilities Commercial classes of business to be handled as Client Manager include: Small to medium commercial combined risks Shops, offices and property owners Tradesman's liability Small fleet Goods vehicles To be a successful Client Manager you will demonstrate: Excellent customer service skills Strong work ethic Calmness under pressure Commercial Insurance experience Working hours are 9am to 5pm, Monday to Friday

Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .

Senior Industrial Disease Associate Handler Location: Leeds / Bradford / Manchester - Hybrid Circa 42,500k Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation that is seeking to recruit several experienced Claims Handlers to join their expanding Claims Management Team click apply for full job details

An experienced Property Claims Handler is required to join an established and renowned Loss Adjusting Practice. You will be working closely with the Property Claims Team Manager handling Domestic and Commercial Property claims as well as assisting with Managerial duties as and when required. Full support towards career development and progressing within is very much encouraged as well as working towards Industry qualifications. Key responsibilities: Provide an exceptional customer service Manage own caseload of Domestic and Commercial Property claims cradle to grave Act as a point of contact Assist and work closely with your Team Manager as and when required Handle complaints working with your Team Manager Attend client meetings as and when required Working hybrid, although this is totally flexible and can be worked around your individual circumstances. About you: Experienced in handling both Commercial and Domestic Property Claims (all general perils) A background providing an exceptional customer service taking pride in your excellent communication skills The ability to step up in the absence of your Team Manager Be organised and have the ability to work in a team as well as using your own initiative Experienced in handling complaints A background working in a targeted and pressured environment working towards KPI's and SLA's Good IT skills, being able to use multiple systems Be comfortable and happy to work on a hybrid basis (although days working in the office is offered on a very flexible basis as and when to suit your individual circumstances) Industry qualifications, ideally a minimum of Cert CILA or working towards.

Senior Claims Handler (PI, Cyber, Liability, Medmal)Location: Leeds (4 days office / 1-day WFH)Salary: Up to £60,000 + 17% Bonus + BenefitsLooking to take your claims management career to the next level? This is a fantastic opportunity to join a rapidly growing complex claims team in Leeds, supporting the launch of various insurance products. You'll be managing a diverse and high-value caseload working on professional indemnity, management liability, cyber, and liability claims for a forward-thinking provider in the market.In this role, you'll take ownership of a portfolio of claims providing expert handling and assessment of complex cases. You'll be part of a dedicated team of professionals, operating with significant autonomy and authority levels up to £100k, with flexibility to increase as you grow as the team deal with claims up to £10 million. This role offers the chance to work on emerging risks while developing your expertise across a range of construction insurance claims. Key Skills & Experience: Proven experience in handling complex claims within construction, PI, management liability, cyber or medical malpractice / medical negligence. Background in claims management, legal practice, or broking with relevant claims exposure Strong technical ability to assess liability and damages effectively Excellent organisational skills to manage a sizable caseload efficiently Nice to Have: Prior experience within an insurer or legal environment specific to construction claims Experience managing high-value claims with authority exceeding £100k Additional expertise in legal analysis or claims consulting in construction Other Requirements: Ability to work four days a week in the Leeds office, with flexibility for WFH Strong communication skills for stakeholder liaison Commitment to delivering precise, quality claims service and technical accuracy Ready to advance your claims handling career within a dynamic, innovative environment? Apply now to be part of a team that values expertise, autonomy, and career growth.

Are you ready to take the next step in your career with a highly respected, expanding brokerage? Our client is known for delivering exceptional, tailored insurance solutions and truly understanding the industries they serve. They're now looking for a motivated professional to join their team and help grow their general insurance division. With a supportive, collaborative culture and genuine opportunities for career progression, this is the perfect chance to thrive in a business that values its people as much as its clients. We are seeking a Senior Commercial Account Handler to join the organisation, based in the Reading area. This is a full-time permanent post, attracting a salary of up to £45,000 depending on experience and background . The Role The purpose of the role is to manage a portfolio of existing insurance business, with a focus on larger, more complex commercial cases, acting as a trusted advisor to both clients and colleagues. Processing and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships Acting as a go-to colleague and contributing to team knowledge Opportunity to coach, mentor and support junior team members as the business continues to grow The successful candidate must have: Strong commercial or corporate insurance experience, ideally with mid-market or complex risks Acturis experience Cert CII qualified (or wanting to study towards it) Excellent customer service skills Proven track record of retention and relationship building Passion for professionalism and the insurance industry Excellent communication skills Knowledge of FCA, DPA etc. In return, you can expect a fun working environment, a competitive package, and future career opportunities including development into leadership or mentoring roles. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based in the Leeds area. This is a full time permanent post, attracting a salary of up to £39,000 per annum, dependent on experience and qualifications. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Insurance business Excellent administrative skills and background Knowledge of commercial products and insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Motor Trade Account Handler Salary: £35,000 - £40,000 plus Benefits Are you an experienced Account Handler with commercial insurance experience and a strong focus on Motor Trade? This is an exciting opportunity to join a well-established insurance business that values technical expertise, offers career development, and provides a collaborative and professional working environment. The Account Handler role: As a Motor Trade Account Handler, you will support a portfolio of Motor Trade clients, ensuring their commercial insurance needs are handled efficiently and accurately. • Client Servicing: Work closely with Account Executives on quotes, renewals, and policy adjustments for Motor Trade clients. • Policy Management: Maintain accurate commercial client records, process documentation correctly, and ensure all financial transactions are recorded. • Relationship Building: Build strong relationships with motor dealers, garages, recovery operators and other Motor Trade businesses, providing tailored advice and guidance. • Cross-Selling: Identify gaps in cover or additional requirements to ensure clients are fully protected. • Ongoing Support: Handle mid-term changes efficiently and assist with claims support as needed. What we are looking for: • Previous experience in commercial insurance account handling with a focus on Motor Trade. • Strong communication skills and a proactive, client-focused approach. • Excellent attention to detail and the ability to manage multiple priorities. • Collaborative mindset with a commitment to delivering high-quality service. • Solid understanding of Motor Trade insurance products, policy structures and client requirements. What's on offer: • Competitive salary up to £40,000 plus benefits. • CII qualification support. • Hybrid working options once settled in. • Ongoing training and development. • Company pension contributions. If you're an experienced commercial insurance Account Handler with a Motor Trade focus looking to progress your career within a supportive and growing team, we'd love to hear from you. For more information, please contact one of our specialist consultants, quoting job reference NJR16248.

Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead

Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)

Our client is a dynamic insurance broker with a strong emphasis on culture and creating a fantastic working environment. They are forward-thinking, ambitious, and passionate about developing their people while delivering a professional service with a personal touch. With exciting growth plans in motion, this is a fantastic time to join their team. They are looking for an experienced Commercial Account Handler with solid commercial insurance experience to join their team in Taunton. This is a full-time, permanent position offering a salary of circa £32,000 per annum, depending on experience and qualifications, with hybrid working available and excellent training and development opportunities. The Role This role exists to provide dedicated support to a team of Account Executives, ensuring both new and existing commercial clients receive outstanding service and attention. You'll be part of a company that values its people, nurtures talent, and is committed to building a positive and inclusive culture. Main Responsibilities Provide professional advice on suitable policies and risk management strategies Handle new business, renewals, and mid-term adjustments, liaising and negotiating with clients and underwriters Issue accurate, compliant insurance documentation Assist with claims handling as required Support Account Executives with their workload and client management Deliver exceptional customer service, building and maintaining strong client relationships The Ideal Candidate Will Have: Experience within agricultural insurance or links to the agricultural community Strong administrative skills and attention to detail A solid understanding of a broad range of commercial insurance products A successful track record in client retention Excellent communication and relationship management skills Knowledge of FCA, DPA, and other relevant regulatory requirements A proactive and team-focused mindset What's On Offer Competitive salary Hybrid working arrangements Exceptional training and career development opportunities A supportive, collaborative culture with a focus on employee wellbeing Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.

An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.

We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.