Customer Service and Claims Handler Start Date: 11th May 2026 Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat & Sun 8.00 am - 8.00 pm - YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES Salary: £26,436.80 Training: 2 weeks - 2 days training per week will be on site (at our Manchester office) Contract: Permanent (Hybrid - 2 week days on site at our Manchester office, 3 days work from home) 40 hours per week. THIS IS A HYBRID ROLE, YOU MUST BE ABLE TO WORK ONSITE 2 DAYS PER WEEK AT OUR MANCHESTER OFFICE YOU WILL BE PROVIDED WITH A DESKTOP PC FOR WORKING FROM HOME. YOU MUST BE ABLE TO CONNECT THE PC VIA AN ETHERNET CABLE TO YOUR MODEM; WIFI CONNECTION IS NOT AVAILABLE. NO TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF EMPLOYMENT. A CRIMINAL RECORD CHECK (BASIC DBS) AND A CREDIT CHECK WILL BE CARRIED OUT FOR THIS ROLE. Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen. What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance. Handling inbound calls from customers wishing to make an insurance claim. You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required. By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them. What does an average day look like? Now there's a question! You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers and support them by provide a positive experience on every call. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. Computer skills, and the ability to navigate with ease. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite. We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights. There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it! Anything else that we have to offer? Always, and just to name a few Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Where do you sign up? Right here
Apr 08, 2026
Full time
Customer Service and Claims Handler Start Date: 11th May 2026 Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat & Sun 8.00 am - 8.00 pm - YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES Salary: £26,436.80 Training: 2 weeks - 2 days training per week will be on site (at our Manchester office) Contract: Permanent (Hybrid - 2 week days on site at our Manchester office, 3 days work from home) 40 hours per week. THIS IS A HYBRID ROLE, YOU MUST BE ABLE TO WORK ONSITE 2 DAYS PER WEEK AT OUR MANCHESTER OFFICE YOU WILL BE PROVIDED WITH A DESKTOP PC FOR WORKING FROM HOME. YOU MUST BE ABLE TO CONNECT THE PC VIA AN ETHERNET CABLE TO YOUR MODEM; WIFI CONNECTION IS NOT AVAILABLE. NO TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF EMPLOYMENT. A CRIMINAL RECORD CHECK (BASIC DBS) AND A CREDIT CHECK WILL BE CARRIED OUT FOR THIS ROLE. Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen. What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance. Handling inbound calls from customers wishing to make an insurance claim. You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required. By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them. What does an average day look like? Now there's a question! You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers and support them by provide a positive experience on every call. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. Computer skills, and the ability to navigate with ease. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite. We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights. There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it! Anything else that we have to offer? Always, and just to name a few Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Where do you sign up? Right here
HDR Fee Earner (3-8 PQE) Salary:£32000-£40000 DOE Hybrid - 1 day office 4 WFH About Us Our client provides top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. They are highly experienced in running a range of claims, which includes precedent setting litigation. They pride themselves on offering a supportive and collegiate atmosphere. At all levels they recruit people who have the potential to progress their careers with them. Many of their former paralegals are now qualified solicitors with them, for example. We are looking for a 3-8 PQE Solicitor/File Handler to join the team . The successful candidate will work as part of an industry leading litigation team, managing their own caseload as well as assisting more senior fee earners on larger matters. This is a great opportunity for a Solicitor to further a career in consumer litigation. The Role The role will include: Managing a mixed, varied and interesting caseload with a bias towards Housing Disrepair Handling smaller matters with autonomy, while assisting on larger cases Drafting letters and preparing file notes Drafting legal documents such as witness statements Preparation for and attendance at court hearings Legal research Liaising with clients, other parties and the court Proofreading and checking documents for quality / consistency Assisting with marketing initiatives There are considerable opportunities for progression within the Firm. We operate a true meritocracy. About You Solicitor/File Handler with 3-8 years PQE Experience of Housing Disrepair claims an advantage Ability to work autonomously and in a team Organised with effective time management skills to ensure deadlines are met Good communication skills Commercially aware Confident with Word, Excel and Outlook A positive and proactive attitude Goal orientated with a strong desire to improve and succeed Likely to be based in Manchester, but candidates in other locations (include remote) considered
Apr 08, 2026
Full time
HDR Fee Earner (3-8 PQE) Salary:£32000-£40000 DOE Hybrid - 1 day office 4 WFH About Us Our client provides top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. They are highly experienced in running a range of claims, which includes precedent setting litigation. They pride themselves on offering a supportive and collegiate atmosphere. At all levels they recruit people who have the potential to progress their careers with them. Many of their former paralegals are now qualified solicitors with them, for example. We are looking for a 3-8 PQE Solicitor/File Handler to join the team . The successful candidate will work as part of an industry leading litigation team, managing their own caseload as well as assisting more senior fee earners on larger matters. This is a great opportunity for a Solicitor to further a career in consumer litigation. The Role The role will include: Managing a mixed, varied and interesting caseload with a bias towards Housing Disrepair Handling smaller matters with autonomy, while assisting on larger cases Drafting letters and preparing file notes Drafting legal documents such as witness statements Preparation for and attendance at court hearings Legal research Liaising with clients, other parties and the court Proofreading and checking documents for quality / consistency Assisting with marketing initiatives There are considerable opportunities for progression within the Firm. We operate a true meritocracy. About You Solicitor/File Handler with 3-8 years PQE Experience of Housing Disrepair claims an advantage Ability to work autonomously and in a team Organised with effective time management skills to ensure deadlines are met Good communication skills Commercially aware Confident with Word, Excel and Outlook A positive and proactive attitude Goal orientated with a strong desire to improve and succeed Likely to be based in Manchester, but candidates in other locations (include remote) considered
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding. Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries. You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions. You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes. Job title:Recoveries Abandonment & AI Analyst Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm What you'll be doing Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness. Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors. Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance. Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance. Produce clear, insight led MI for senior leadership to support decision making. Manage a small caseload, delivering optimal recovery strategies and outcomes. Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement. What you'll bring Strong technical knowledge of recoveries, subrogation and litigation. Excellent analytical skills and attention to detail. Ability to interpret AI outputs and provide clear, structured feedback. Confident decision making with sound commercial judgement. Clear communicator with a positive, coaching led approach. Highly organised, proactive and resilient, with a continuous improvement mindset. Additional Requirements Some travel to internal claims sites and panel solicitor offices will be required. Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Apr 08, 2026
Full time
The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding. Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries. You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions. You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes. Job title:Recoveries Abandonment & AI Analyst Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm What you'll be doing Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness. Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors. Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance. Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance. Produce clear, insight led MI for senior leadership to support decision making. Manage a small caseload, delivering optimal recovery strategies and outcomes. Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement. What you'll bring Strong technical knowledge of recoveries, subrogation and litigation. Excellent analytical skills and attention to detail. Ability to interpret AI outputs and provide clear, structured feedback. Confident decision making with sound commercial judgement. Clear communicator with a positive, coaching led approach. Highly organised, proactive and resilient, with a continuous improvement mindset. Additional Requirements Some travel to internal claims sites and panel solicitor offices will be required. Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
A VC backed tech company is looking for a Claims Team Lead to manage a team of Claims Handlers. This role is perfect for a Senior Claims Handler ready to step into leadership. Responsibilities include performance management, claims quality review, and handling a small portfolio of claims. The position offers a salary of up to £55,000 plus 15% bonus and equity, with the flexibility of remote work five days a week.
Apr 08, 2026
Full time
A VC backed tech company is looking for a Claims Team Lead to manage a team of Claims Handlers. This role is perfect for a Senior Claims Handler ready to step into leadership. Responsibilities include performance management, claims quality review, and handling a small portfolio of claims. The position offers a salary of up to £55,000 plus 15% bonus and equity, with the flexibility of remote work five days a week.
Advancing People - Recruitment Specialists are now recruiting for a Claims, Team Lead to join a VC Backed Tech company who are using AI to help insures process Claims. Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims, Team Lead you will lead, coach, train and develop a team of around 4-5 Claims Handlers, this role is ideal for either - An existing Claims Lead or a strong Claims Handler who is ready to step up into a Leadership post. Roles & Responsibilities Lead and line-manage a team of Claims Handlers (4 to 5) Drive performance across quality, productivity, and customer satisfaction Manage workflow allocation and team capacity Review claims quality and coach team members to improve Maintain oversight of the claims portfolio and elevate risks early Personally handle a small portfolio of claims to stay technically sharp Person Specification 3+ years of claims experience (buildings, contents, renters, commercial, and personal property are preferred but not essential) Currently works as a Senior Claims Handler, Complex Claims Handler, Claims Manager or Claims Team Lead Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is a plus This is a full time Permanent position offering an annual salary of up to £55,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Apr 08, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a Claims, Team Lead to join a VC Backed Tech company who are using AI to help insures process Claims. Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims, Team Lead you will lead, coach, train and develop a team of around 4-5 Claims Handlers, this role is ideal for either - An existing Claims Lead or a strong Claims Handler who is ready to step up into a Leadership post. Roles & Responsibilities Lead and line-manage a team of Claims Handlers (4 to 5) Drive performance across quality, productivity, and customer satisfaction Manage workflow allocation and team capacity Review claims quality and coach team members to improve Maintain oversight of the claims portfolio and elevate risks early Personally handle a small portfolio of claims to stay technically sharp Person Specification 3+ years of claims experience (buildings, contents, renters, commercial, and personal property are preferred but not essential) Currently works as a Senior Claims Handler, Complex Claims Handler, Claims Manager or Claims Team Lead Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is a plus This is a full time Permanent position offering an annual salary of up to £55,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
Apr 08, 2026
Full time
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
We are currently looking for experienced complaints case handlers to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience Complaints Case Handler Barton-upon-Humber £26,156 per annum + £750 quarterly bonus (dependent on targets) Monday to Friday 8:55am to 5:30pm (40 hours per week) Permanent This is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber Our client is looking for Complaints Case Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties. You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of service Individual training EE discount Staff Discount (after 1 year service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout the day Two subsidised canteens Fantastic progression opportunities with real success stories Customer Service Employee of the Month awards As a Complaints Case Handler, you will be required to: Owning and proactively resolving customer and third-party complaints and compensation claims Looking after 35 to 45 customers at one time Following company policies Ensuring fair treatment of customers at all times Completing thorough and objective investigations Assisting stores with related queries or concerns What we require from the Complaints Case Handler Excellent communication skills Previous Complaints and Resolution experience managing a case load end to end, including investigations Knowledge of ADR and Section 75 is desirable Ability to take ownership of customer queries and maintain confidentiality Excellent IT Literacy Flexibility with working hours and overtime, including weekends and evenings when required If this sounds like your next role, then we want to hear from you! If calling the office, please ask for Jessica Patterson At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
Apr 07, 2026
Full time
We are currently looking for experienced complaints case handlers to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience Complaints Case Handler Barton-upon-Humber £26,156 per annum + £750 quarterly bonus (dependent on targets) Monday to Friday 8:55am to 5:30pm (40 hours per week) Permanent This is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber Our client is looking for Complaints Case Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties. You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of service Individual training EE discount Staff Discount (after 1 year service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout the day Two subsidised canteens Fantastic progression opportunities with real success stories Customer Service Employee of the Month awards As a Complaints Case Handler, you will be required to: Owning and proactively resolving customer and third-party complaints and compensation claims Looking after 35 to 45 customers at one time Following company policies Ensuring fair treatment of customers at all times Completing thorough and objective investigations Assisting stores with related queries or concerns What we require from the Complaints Case Handler Excellent communication skills Previous Complaints and Resolution experience managing a case load end to end, including investigations Knowledge of ADR and Section 75 is desirable Ability to take ownership of customer queries and maintain confidentiality Excellent IT Literacy Flexibility with working hours and overtime, including weekends and evenings when required If this sounds like your next role, then we want to hear from you! If calling the office, please ask for Jessica Patterson At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
Employment Senior Technical Solicitor / CILEX Location: Cardiff Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) Overview A respected regional firm with a strong national footprint is looking for a seasoned Employment law specialist to join its Cardiff based team. This senior technical position is ideal for someone who enjoys complex advisory work, thrives on problem solving and is keen to support and guide colleagues across a busy division. You'll work with a diverse client base, including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, covering both claimant and respondent matters. The team is well established, highly collaborative and recognised for its technical expertise. Working closely with the Group Leader and Partner, you'll contribute to the development of best practice, provide strategic input and act as a trusted technical resource within the department. Key Responsibilities Delivering expert technical, strategic and practical advice on employment law Acting as a senior support figure for colleagues across the team Building strong client relationships and ensuring a high standard of service Upholding and promoting best practice in employment litigation Hybrid working is available, with a blend of home working and time in the Cardiff office. Candidate Requirements Essential Skills & Experience Qualified Solicitor, CILEX lawyer or equivalent Strong technical understanding of employment law Commercially minded with a pragmatic approach to resolving issues Experience working with both lay clients and insurers Confident managing all stages of employment litigation Able to work effectively under pressure and meet deadlines Desirable Experience liaising with defendant insurer claims handlers Why Join? Generous annual leave and wellbeing support Health cash plan and lifestyle benefits Flexible working options Recognition and referral reward schemes Clear development pathways and opportunities for progression For more information about this role please contact Hannah Somers at Chadwick Nott. (t) (m) (e) At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Apr 07, 2026
Full time
Employment Senior Technical Solicitor / CILEX Location: Cardiff Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) Overview A respected regional firm with a strong national footprint is looking for a seasoned Employment law specialist to join its Cardiff based team. This senior technical position is ideal for someone who enjoys complex advisory work, thrives on problem solving and is keen to support and guide colleagues across a busy division. You'll work with a diverse client base, including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, covering both claimant and respondent matters. The team is well established, highly collaborative and recognised for its technical expertise. Working closely with the Group Leader and Partner, you'll contribute to the development of best practice, provide strategic input and act as a trusted technical resource within the department. Key Responsibilities Delivering expert technical, strategic and practical advice on employment law Acting as a senior support figure for colleagues across the team Building strong client relationships and ensuring a high standard of service Upholding and promoting best practice in employment litigation Hybrid working is available, with a blend of home working and time in the Cardiff office. Candidate Requirements Essential Skills & Experience Qualified Solicitor, CILEX lawyer or equivalent Strong technical understanding of employment law Commercially minded with a pragmatic approach to resolving issues Experience working with both lay clients and insurers Confident managing all stages of employment litigation Able to work effectively under pressure and meet deadlines Desirable Experience liaising with defendant insurer claims handlers Why Join? Generous annual leave and wellbeing support Health cash plan and lifestyle benefits Flexible working options Recognition and referral reward schemes Clear development pathways and opportunities for progression For more information about this role please contact Hannah Somers at Chadwick Nott. (t) (m) (e) At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Employment Senior Technical Solicitor / CILEX Location: Bristol Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) The Role A leading regional law firm with a strong national presence is seeking an experienced Employment specialist to join its established and highly regarded Employment team. This is a senior technical role suited to someone who thrives on complex advisory work and enjoys supporting colleagues across a busy division. You'll work with a broad mix of clients including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, handling both claimant and respondent matters. The team is well structured, collaborative and known for its high technical standards. Reporting directly to the Group Leader and Partner, you'll play a key role in shaping best practice, offering strategic guidance and acting as a go to expert within the department. Key Responsibilities Providing high level technical, strategic and practical advice on employment law Acting as a senior point of support for colleagues across the team Building strong relationships with clients and delivering excellent service Setting and maintaining best practice standards in employment litigation Hybrid working is available, with time split between home and the Bristol office. Candidate Requirements Essential Skills & Experience Fully qualified Solicitor, CILEX lawyer or equivalent Solid knowledge and technical expertise of employment law Strong commercial awareness and a practical approach to problem solving Experience working with both lay and insurer clients Confident handling all aspects of employment litigation Ability to work under pressure and manage deadlines effectively Desirable Experience liaising with defendant insurer claims handlers Why Join? You'll be joining a forward thinking, people focused firm that invests heavily in its teams and offers genuine opportunities for development. Expect a supportive culture, strong work-life balance and a comprehensive benefits package, including: Excellent annual leave and wellbeing benefits Health cash plan and lifestyle perks Flexible working Recognition and referral reward schemes Clear development pathways and routes to qualification For more information about this role please contact Hannah Somers at Chadwick Nott. Tel: Mobile: Email: At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Apr 07, 2026
Full time
Employment Senior Technical Solicitor / CILEX Location: Bristol Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) The Role A leading regional law firm with a strong national presence is seeking an experienced Employment specialist to join its established and highly regarded Employment team. This is a senior technical role suited to someone who thrives on complex advisory work and enjoys supporting colleagues across a busy division. You'll work with a broad mix of clients including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, handling both claimant and respondent matters. The team is well structured, collaborative and known for its high technical standards. Reporting directly to the Group Leader and Partner, you'll play a key role in shaping best practice, offering strategic guidance and acting as a go to expert within the department. Key Responsibilities Providing high level technical, strategic and practical advice on employment law Acting as a senior point of support for colleagues across the team Building strong relationships with clients and delivering excellent service Setting and maintaining best practice standards in employment litigation Hybrid working is available, with time split between home and the Bristol office. Candidate Requirements Essential Skills & Experience Fully qualified Solicitor, CILEX lawyer or equivalent Solid knowledge and technical expertise of employment law Strong commercial awareness and a practical approach to problem solving Experience working with both lay and insurer clients Confident handling all aspects of employment litigation Ability to work under pressure and manage deadlines effectively Desirable Experience liaising with defendant insurer claims handlers Why Join? You'll be joining a forward thinking, people focused firm that invests heavily in its teams and offers genuine opportunities for development. Expect a supportive culture, strong work-life balance and a comprehensive benefits package, including: Excellent annual leave and wellbeing benefits Health cash plan and lifestyle perks Flexible working Recognition and referral reward schemes Clear development pathways and routes to qualification For more information about this role please contact Hannah Somers at Chadwick Nott. Tel: Mobile: Email: At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
WHY APPLY: Join a dynamic, expanding team where your contributions have a real impact on clients and outcomes. Benefit from structured career development, mentoring, and opportunities to grow into leadership roles. Work in a supportive and professional environment that encourages collaboration, innovation, and achieving results. Be part of a team that values teamwork, professional growth, and making a meaningful difference every day. ABOUT THE TEAM: A nationwide team of 130 specialist professionals, operating across the UK and acting on behalf of all four major legacy insurers, as well as corporate and public sector clients. The team provide an end-to-end disease service, blending strategic advisory expertise with a proven, scalable volume capability across both long- and short-tail disease claims. The team are experts in delivering valuable market insight and trend analysis to help clients strengthen their approach, improve outcomes, and control overall claim spend. The team handle a broad spectrum of matters, from high-volume NIHL claims to complex group litigation, using experience and innovation to minimise indemnity costs. ROLE OVERVIEW: Due to continued expansion, we are seeking an Assistant File Handler to join our Industrial Disease team in Liverpool, supporting a growing and diverse client base. Assist with managing a varied caseload of Industrial Disease matters, including NIHL and other disease claims, contributing to positive client outcomes. Work closely with senior team members to progress claims efficiently while developing your technical knowledge and practical experience. Become part of an energetic, collaborative, and friendly team with strong opportunities for career growth and development. What You'll Do. Assist in progressing files effectively and appropriately, ensuring compliance with client SLAs, court directions, timetables, and SRA Standards & Regulations. Draft court documents, prepare bundles, review records and documentation, and analyse evidence to support the effective management of claims. Support dispute resolution activities, including negotiation, advocacy tasks, and attendance at telephone hearings where required. Liaise with clients, Counsel, and experts, providing accurate client reporting and managing instructions as part of the wider case strategy. Maintain accurate MI, update systems regularly, complete fee-earning tasks efficiently, and work towards achieving agreed chargeable targets. Skills, Knowledge & Expertise Strong organisational skills, with the ability to manage multiple tasks, prioritise workloads effectively, and maintain accurate and well-ordered case files. A motivated and proactive approach to work, demonstrating commitment to meeting deadlines, contributing to team objectives, and delivering a high standard of support. A genuine willingness to learn and develop, with an openness to building technical knowledge and practical experience within a specialist legal environment. Ability to take direction and guidance from senior colleagues, applying feedback constructively while progressively developing technical knowledge and experience. Previous litigation experience is advantageous but not essential. Ability to apply strong analytical and critical thinking skills. Develop a solid understanding of key legal concepts through structured guidance, including the relevant area of law, liability, and quantum. Gain deeper knowledge of the Civil Procedure Rules (CPR) and how they apply in practice. Build experience in financial management, including tracking fees and recording chargeable hours. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets
Apr 07, 2026
Full time
WHY APPLY: Join a dynamic, expanding team where your contributions have a real impact on clients and outcomes. Benefit from structured career development, mentoring, and opportunities to grow into leadership roles. Work in a supportive and professional environment that encourages collaboration, innovation, and achieving results. Be part of a team that values teamwork, professional growth, and making a meaningful difference every day. ABOUT THE TEAM: A nationwide team of 130 specialist professionals, operating across the UK and acting on behalf of all four major legacy insurers, as well as corporate and public sector clients. The team provide an end-to-end disease service, blending strategic advisory expertise with a proven, scalable volume capability across both long- and short-tail disease claims. The team are experts in delivering valuable market insight and trend analysis to help clients strengthen their approach, improve outcomes, and control overall claim spend. The team handle a broad spectrum of matters, from high-volume NIHL claims to complex group litigation, using experience and innovation to minimise indemnity costs. ROLE OVERVIEW: Due to continued expansion, we are seeking an Assistant File Handler to join our Industrial Disease team in Liverpool, supporting a growing and diverse client base. Assist with managing a varied caseload of Industrial Disease matters, including NIHL and other disease claims, contributing to positive client outcomes. Work closely with senior team members to progress claims efficiently while developing your technical knowledge and practical experience. Become part of an energetic, collaborative, and friendly team with strong opportunities for career growth and development. What You'll Do. Assist in progressing files effectively and appropriately, ensuring compliance with client SLAs, court directions, timetables, and SRA Standards & Regulations. Draft court documents, prepare bundles, review records and documentation, and analyse evidence to support the effective management of claims. Support dispute resolution activities, including negotiation, advocacy tasks, and attendance at telephone hearings where required. Liaise with clients, Counsel, and experts, providing accurate client reporting and managing instructions as part of the wider case strategy. Maintain accurate MI, update systems regularly, complete fee-earning tasks efficiently, and work towards achieving agreed chargeable targets. Skills, Knowledge & Expertise Strong organisational skills, with the ability to manage multiple tasks, prioritise workloads effectively, and maintain accurate and well-ordered case files. A motivated and proactive approach to work, demonstrating commitment to meeting deadlines, contributing to team objectives, and delivering a high standard of support. A genuine willingness to learn and develop, with an openness to building technical knowledge and practical experience within a specialist legal environment. Ability to take direction and guidance from senior colleagues, applying feedback constructively while progressively developing technical knowledge and experience. Previous litigation experience is advantageous but not essential. Ability to apply strong analytical and critical thinking skills. Develop a solid understanding of key legal concepts through structured guidance, including the relevant area of law, liability, and quantum. Gain deeper knowledge of the Civil Procedure Rules (CPR) and how they apply in practice. Build experience in financial management, including tracking fees and recording chargeable hours. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Apr 07, 2026
Full time
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 06, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Apr 05, 2026
Full time
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Apr 05, 2026
Full time
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Apr 04, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Get Staffed Online Recruitment Limited
Stoke-on-trent, Staffordshire
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
Apr 03, 2026
Full time
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 03, 2026
Full time
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Apr 02, 2026
Full time
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
