Client Services Executive Manchester Specialist Property Insurance Broker We're working with a highly respected insurance broker in Manchester that manages a significant property insurance portfolio. They're now looking for a Client Services Executive to support the Account Executive and senior leadership team while delivering an exceptional service to a key client. This position is ideal for someone who thrives on structure, accuracy, and responsibility. You'll play a central role in keeping a complex portfolio running smoothly, managing renewals, insurer negotiations, data analysis, and day-to-day client support. The Role Act as a key point of contact for the client, understanding their needs and recommending appropriate cover Gather claims data and risk information ahead of renewal discussions Manage the full renewal and placement process, from obtaining terms to agreeing cover Liaise with insurers to confirm cover and handle premium invoicing Maintain accurate policy records on Acturis Prepare reports, research, data packs, and meeting materials for senior stakeholders Set up direct debit agreements and coordinate with accounts teams and insurers Provide responsive, professional service across phone and email Monitor market trends and factors impacting the portfolio Ensure full FCA and regulatory compliance Work closely with underwriters to process policy amendments About You Commercial Experience for 2 years Strong technical knowledge and confidence managing large, complex portfolios Advanced Excel skills, including formulas, insurer rating analysis, MTAs, and mail merges Cert CII qualified (or working towards further qualifications) Strong negotiation and communication skills Comfortable building trusted relationships with clients and insurers Solid understanding of FCA requirements and current market conditions Why Apply? You'll join a growing, well-regarded brokerage where your contribution genuinely makes an impact. The portfolio is high value and technically engaging, the team is collaborative and supportive, and there's clear scope to develop your expertise and progress your career.
Mar 12, 2026
Full time
Client Services Executive Manchester Specialist Property Insurance Broker We're working with a highly respected insurance broker in Manchester that manages a significant property insurance portfolio. They're now looking for a Client Services Executive to support the Account Executive and senior leadership team while delivering an exceptional service to a key client. This position is ideal for someone who thrives on structure, accuracy, and responsibility. You'll play a central role in keeping a complex portfolio running smoothly, managing renewals, insurer negotiations, data analysis, and day-to-day client support. The Role Act as a key point of contact for the client, understanding their needs and recommending appropriate cover Gather claims data and risk information ahead of renewal discussions Manage the full renewal and placement process, from obtaining terms to agreeing cover Liaise with insurers to confirm cover and handle premium invoicing Maintain accurate policy records on Acturis Prepare reports, research, data packs, and meeting materials for senior stakeholders Set up direct debit agreements and coordinate with accounts teams and insurers Provide responsive, professional service across phone and email Monitor market trends and factors impacting the portfolio Ensure full FCA and regulatory compliance Work closely with underwriters to process policy amendments About You Commercial Experience for 2 years Strong technical knowledge and confidence managing large, complex portfolios Advanced Excel skills, including formulas, insurer rating analysis, MTAs, and mail merges Cert CII qualified (or working towards further qualifications) Strong negotiation and communication skills Comfortable building trusted relationships with clients and insurers Solid understanding of FCA requirements and current market conditions Why Apply? You'll join a growing, well-regarded brokerage where your contribution genuinely makes an impact. The portfolio is high value and technically engaging, the team is collaborative and supportive, and there's clear scope to develop your expertise and progress your career.
Join an esteemed Insurance Broker renowned for delivering exceptional service and recognised through numerous industry accolades. Our client is truly committed to both personal and professional growth, offering an industry-leading career development programme designed to support long-term progression. We are delighted to be supporting them in the search for a Corporate Account handler, based near South Molton. This is a full-time, permanent opportunity offering hybrid working and a competitive salary of up to £45,000 per annum (DOE), alongside an impressive benefits package which includes generous holiday entitlement and a range of other perks. In this role, you will play a pivotal part in supporting Large Corporate Insurance clients and ensuring the smooth, efficient servicing of their accounts. Working closely with an Executive, you will take responsibility for the day-to-day management of client queries, applying your insurance knowledge and understanding of standard policy wordings, extensions and limitations. Your duties will include: Obtaining new business quotes, dealing with renewals and mid-term adjustments Acting as a key point of contact for insurers, supporting negotiations and fostering positive working relationships Ensuring all work adheres to business operational standards, policies and processes Using client applications accurately, maintaining data quality and handling invoices Supporting the end-to-end broking process in a collaborative team environment Seeking opportunities to introduce clients to additional services and products Maintaining your own CPD and demonstrating the Client Journey and company values throughout your work To be considered for this role, you will ideally bring: 5 years' experience within a similar insurance role A strong administrative skillset Solid understanding of commercial products and insurance market principles Awareness of underwriting, claims and broking processes Excellent communication and interpersonal skills A proven ability to deliver exceptional client service A proactive and relationship-focused approach In return for your commitment and expertise, you will receive a comprehensive benefits package, ongoing investment in your professional development, and the opportunity to build a rewarding long-term career with a respected and forward-thinking brokerage. Elite Staffing Solutions are acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Join an esteemed Insurance Broker renowned for delivering exceptional service and recognised through numerous industry accolades. Our client is truly committed to both personal and professional growth, offering an industry-leading career development programme designed to support long-term progression. We are delighted to be supporting them in the search for a Corporate Account handler, based near South Molton. This is a full-time, permanent opportunity offering hybrid working and a competitive salary of up to £45,000 per annum (DOE), alongside an impressive benefits package which includes generous holiday entitlement and a range of other perks. In this role, you will play a pivotal part in supporting Large Corporate Insurance clients and ensuring the smooth, efficient servicing of their accounts. Working closely with an Executive, you will take responsibility for the day-to-day management of client queries, applying your insurance knowledge and understanding of standard policy wordings, extensions and limitations. Your duties will include: Obtaining new business quotes, dealing with renewals and mid-term adjustments Acting as a key point of contact for insurers, supporting negotiations and fostering positive working relationships Ensuring all work adheres to business operational standards, policies and processes Using client applications accurately, maintaining data quality and handling invoices Supporting the end-to-end broking process in a collaborative team environment Seeking opportunities to introduce clients to additional services and products Maintaining your own CPD and demonstrating the Client Journey and company values throughout your work To be considered for this role, you will ideally bring: 5 years' experience within a similar insurance role A strong administrative skillset Solid understanding of commercial products and insurance market principles Awareness of underwriting, claims and broking processes Excellent communication and interpersonal skills A proven ability to deliver exceptional client service A proactive and relationship-focused approach In return for your commitment and expertise, you will receive a comprehensive benefits package, ongoing investment in your professional development, and the opportunity to build a rewarding long-term career with a respected and forward-thinking brokerage. Elite Staffing Solutions are acting as an Employment Agency in relation to this vacancy.
Are you ready to take the next step in your career with a highly respected, expanding brokerage? Our client is known for delivering exceptional, tailored insurance solutions and truly understanding the industries they serve. They're now looking for a motivated professional to join their team and help grow their general insurance division. With a supportive, collaborative culture and genuine opportunities for career progression, this is the perfect chance to thrive in a business that values its people as much as its clients. We are seeking a Senior Commercial Account Handler to join the organisation, based in the Reading area. This is a full-time permanent post, attracting a salary of up to £45,000 depending on experience and background . The Role The purpose of the role is to manage a portfolio of existing insurance business, with a focus on larger, more complex commercial cases, acting as a trusted advisor to both clients and colleagues. Processing and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships Acting as a go-to colleague and contributing to team knowledge Opportunity to coach, mentor and support junior team members as the business continues to grow The successful candidate must have: Strong commercial or corporate insurance experience, ideally with mid-market or complex risks Acturis experience Cert CII qualified (or wanting to study towards it) Excellent customer service skills Proven track record of retention and relationship building Passion for professionalism and the insurance industry Excellent communication skills Knowledge of FCA, DPA etc. In return, you can expect a fun working environment, a competitive package, and future career opportunities including development into leadership or mentoring roles. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 12, 2026
Full time
Are you ready to take the next step in your career with a highly respected, expanding brokerage? Our client is known for delivering exceptional, tailored insurance solutions and truly understanding the industries they serve. They're now looking for a motivated professional to join their team and help grow their general insurance division. With a supportive, collaborative culture and genuine opportunities for career progression, this is the perfect chance to thrive in a business that values its people as much as its clients. We are seeking a Senior Commercial Account Handler to join the organisation, based in the Reading area. This is a full-time permanent post, attracting a salary of up to £45,000 depending on experience and background . The Role The purpose of the role is to manage a portfolio of existing insurance business, with a focus on larger, more complex commercial cases, acting as a trusted advisor to both clients and colleagues. Processing and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships Acting as a go-to colleague and contributing to team knowledge Opportunity to coach, mentor and support junior team members as the business continues to grow The successful candidate must have: Strong commercial or corporate insurance experience, ideally with mid-market or complex risks Acturis experience Cert CII qualified (or wanting to study towards it) Excellent customer service skills Proven track record of retention and relationship building Passion for professionalism and the insurance industry Excellent communication skills Knowledge of FCA, DPA etc. In return, you can expect a fun working environment, a competitive package, and future career opportunities including development into leadership or mentoring roles. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based in the Leeds area. This is a full time permanent post, attracting a salary of up to £39,000 per annum, dependent on experience and qualifications. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Insurance business Excellent administrative skills and background Knowledge of commercial products and insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 12, 2026
Full time
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based in the Leeds area. This is a full time permanent post, attracting a salary of up to £39,000 per annum, dependent on experience and qualifications. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Insurance business Excellent administrative skills and background Knowledge of commercial products and insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 12, 2026
Full time
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Motor Trade Account Handler Salary: £35,000 - £40,000 plus Benefits Are you an experienced Account Handler with commercial insurance experience and a strong focus on Motor Trade? This is an exciting opportunity to join a well-established insurance business that values technical expertise, offers career development, and provides a collaborative and professional working environment. The Account Handler role: As a Motor Trade Account Handler, you will support a portfolio of Motor Trade clients, ensuring their commercial insurance needs are handled efficiently and accurately. • Client Servicing: Work closely with Account Executives on quotes, renewals, and policy adjustments for Motor Trade clients. • Policy Management: Maintain accurate commercial client records, process documentation correctly, and ensure all financial transactions are recorded. • Relationship Building: Build strong relationships with motor dealers, garages, recovery operators and other Motor Trade businesses, providing tailored advice and guidance. • Cross-Selling: Identify gaps in cover or additional requirements to ensure clients are fully protected. • Ongoing Support: Handle mid-term changes efficiently and assist with claims support as needed. What we are looking for: • Previous experience in commercial insurance account handling with a focus on Motor Trade. • Strong communication skills and a proactive, client-focused approach. • Excellent attention to detail and the ability to manage multiple priorities. • Collaborative mindset with a commitment to delivering high-quality service. • Solid understanding of Motor Trade insurance products, policy structures and client requirements. What's on offer: • Competitive salary up to £40,000 plus benefits. • CII qualification support. • Hybrid working options once settled in. • Ongoing training and development. • Company pension contributions. If you're an experienced commercial insurance Account Handler with a Motor Trade focus looking to progress your career within a supportive and growing team, we'd love to hear from you. For more information, please contact one of our specialist consultants, quoting job reference NJR16248.
Mar 12, 2026
Full time
Motor Trade Account Handler Salary: £35,000 - £40,000 plus Benefits Are you an experienced Account Handler with commercial insurance experience and a strong focus on Motor Trade? This is an exciting opportunity to join a well-established insurance business that values technical expertise, offers career development, and provides a collaborative and professional working environment. The Account Handler role: As a Motor Trade Account Handler, you will support a portfolio of Motor Trade clients, ensuring their commercial insurance needs are handled efficiently and accurately. • Client Servicing: Work closely with Account Executives on quotes, renewals, and policy adjustments for Motor Trade clients. • Policy Management: Maintain accurate commercial client records, process documentation correctly, and ensure all financial transactions are recorded. • Relationship Building: Build strong relationships with motor dealers, garages, recovery operators and other Motor Trade businesses, providing tailored advice and guidance. • Cross-Selling: Identify gaps in cover or additional requirements to ensure clients are fully protected. • Ongoing Support: Handle mid-term changes efficiently and assist with claims support as needed. What we are looking for: • Previous experience in commercial insurance account handling with a focus on Motor Trade. • Strong communication skills and a proactive, client-focused approach. • Excellent attention to detail and the ability to manage multiple priorities. • Collaborative mindset with a commitment to delivering high-quality service. • Solid understanding of Motor Trade insurance products, policy structures and client requirements. What's on offer: • Competitive salary up to £40,000 plus benefits. • CII qualification support. • Hybrid working options once settled in. • Ongoing training and development. • Company pension contributions. If you're an experienced commercial insurance Account Handler with a Motor Trade focus looking to progress your career within a supportive and growing team, we'd love to hear from you. For more information, please contact one of our specialist consultants, quoting job reference NJR16248.
MTrec Commercial
Newcastle Upon Tyne, Tyne And Wear
The Rewards and Benefits on Offer; Full time and permanent position from day one! Monday Friday working hours offering a healthy work/life balance. Easily accessible offices Friendly and supportive working environment Competitive starting salary The Company you will be working for; MTrec Recruitment are proudly representing our industry leading, legal client on their search for an experienced Claims Ha click apply for full job details
Mar 12, 2026
Full time
The Rewards and Benefits on Offer; Full time and permanent position from day one! Monday Friday working hours offering a healthy work/life balance. Easily accessible offices Friendly and supportive working environment Competitive starting salary The Company you will be working for; MTrec Recruitment are proudly representing our industry leading, legal client on their search for an experienced Claims Ha click apply for full job details
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
Mar 12, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where weve quickly become the number one online motor insurance provider click apply for full job details
Mar 12, 2026
Full time
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where weve quickly become the number one online motor insurance provider click apply for full job details
National Accident Law
Desborough, Northamptonshire
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
Mar 12, 2026
Full time
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
Our client is a dynamic insurance broker with a strong emphasis on culture and creating a fantastic working environment. They are forward-thinking, ambitious, and passionate about developing their people while delivering a professional service with a personal touch. With exciting growth plans in motion, this is a fantastic time to join their team. They are looking for an experienced Commercial Account Handler with solid commercial insurance experience to join their team in Taunton. This is a full-time, permanent position offering a salary of circa £32,000 per annum, depending on experience and qualifications, with hybrid working available and excellent training and development opportunities. The Role This role exists to provide dedicated support to a team of Account Executives, ensuring both new and existing commercial clients receive outstanding service and attention. You'll be part of a company that values its people, nurtures talent, and is committed to building a positive and inclusive culture. Main Responsibilities Provide professional advice on suitable policies and risk management strategies Handle new business, renewals, and mid-term adjustments, liaising and negotiating with clients and underwriters Issue accurate, compliant insurance documentation Assist with claims handling as required Support Account Executives with their workload and client management Deliver exceptional customer service, building and maintaining strong client relationships The Ideal Candidate Will Have: Experience within agricultural insurance or links to the agricultural community Strong administrative skills and attention to detail A solid understanding of a broad range of commercial insurance products A successful track record in client retention Excellent communication and relationship management skills Knowledge of FCA, DPA, and other relevant regulatory requirements A proactive and team-focused mindset What's On Offer Competitive salary Hybrid working arrangements Exceptional training and career development opportunities A supportive, collaborative culture with a focus on employee wellbeing Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 11, 2026
Full time
Our client is a dynamic insurance broker with a strong emphasis on culture and creating a fantastic working environment. They are forward-thinking, ambitious, and passionate about developing their people while delivering a professional service with a personal touch. With exciting growth plans in motion, this is a fantastic time to join their team. They are looking for an experienced Commercial Account Handler with solid commercial insurance experience to join their team in Taunton. This is a full-time, permanent position offering a salary of circa £32,000 per annum, depending on experience and qualifications, with hybrid working available and excellent training and development opportunities. The Role This role exists to provide dedicated support to a team of Account Executives, ensuring both new and existing commercial clients receive outstanding service and attention. You'll be part of a company that values its people, nurtures talent, and is committed to building a positive and inclusive culture. Main Responsibilities Provide professional advice on suitable policies and risk management strategies Handle new business, renewals, and mid-term adjustments, liaising and negotiating with clients and underwriters Issue accurate, compliant insurance documentation Assist with claims handling as required Support Account Executives with their workload and client management Deliver exceptional customer service, building and maintaining strong client relationships The Ideal Candidate Will Have: Experience within agricultural insurance or links to the agricultural community Strong administrative skills and attention to detail A solid understanding of a broad range of commercial insurance products A successful track record in client retention Excellent communication and relationship management skills Knowledge of FCA, DPA, and other relevant regulatory requirements A proactive and team-focused mindset What's On Offer Competitive salary Hybrid working arrangements Exceptional training and career development opportunities A supportive, collaborative culture with a focus on employee wellbeing Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
Mar 11, 2026
Full time
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
Mar 11, 2026
Full time
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Manchester or Surrey. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. Please note that the Manchester team travels to Surrey for a week- once in two months to collaborate and work together. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
Mar 11, 2026
Full time
An experienced Claims handler is required to join a rapidly expanding Construction & Engineering Unit of an International Loss Adjusting practice. You will be part of an existing claims handling team handling construction and engineering (plant and tools) claims, primarily under delegated authority schemes for a wide range of insurers and up to £50,000 in value. The position is completely desk-based and will require no site investigations; specialists are on hand to undertake visits and report back. Our client is happy to consider candidates living throughout the UK, but preference for the Northwest, West Midlands and the Southeast. This will be an exciting time to join for anyone wanting to be part of a growing division offering opportunities to progress and develop within. About you: An experienced Claims Handler/Technician with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical and 25 days holiday plus your birthday off.
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
Mar 11, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market lead
The successful candidate will become an integral member of a small team and responsible for various team tasks that need to be kept up to date each day. The main area of importance in this role is accuracy in data processing and a good telephone manner to deal with either incoming or outgoing telephone calls. Your duties may include (but are not limited to): Learning our own case management system Tak click apply for full job details
Mar 11, 2026
Full time
The successful candidate will become an integral member of a small team and responsible for various team tasks that need to be kept up to date each day. The main area of importance in this role is accuracy in data processing and a good telephone manner to deal with either incoming or outgoing telephone calls. Your duties may include (but are not limited to): Learning our own case management system Tak click apply for full job details
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Mar 11, 2026
Full time
Job Title: Customer Service Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner. What you will be doing: Proactively manage a portfolio of policyholder total loss claims through to settlement Complete thorough indemnity investigations out on all cases Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder Ensure that all validated claims are processed within the agreed SLA s Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide affective communication to the policyholder of all claims decision and progression of insurance claims Maintain affective diary management to reduce settlement time Expertly assess policy indemnity What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Motivated self-starter Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organizational and prioritization skills with a strong attention to detail The Ability to deal with challenging customers and third-party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honoring those who serve Armed Forces Defense employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler
Mar 11, 2026
Full time
Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler
