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claims handler
JMG Group
Account Handler
JMG Group Glasgow, Lanarkshire
Greenwood Moreland are an insurance broker in Scotland, employing over 50 staff across 7 offices and control approximately £20m of GWP spread across a mix of commercial, niche and personal insurance clients. Greenwood Moreland are proudly part of the wider JMG Group - a top 30 UK broker with a strong presence across the UK who are experiencing rapid growth and continued success in the market.JMG Group place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing - values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners. The Role As an Insurance Account Handler in our Personal Lines team, you will play a key role in managing a portfolio of clients and their Personal insurance policies. You will work closely with the clients to understand their needs, provide expert advice, and ensure they receive the best insurance solutions. The role is based at our Hamilton office and is a full-time, officed based role. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance. Policy Administration: Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations. Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio. Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients. Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions. What we're looking for: To be successful in this role, we are looking for the following skills. Ideally some knowledge or experience gained from within the Insurance industry, or financial services - however this is not essential as full training will be provided. Strong customer service skills Excellent communication and interpersonal skills IT proficiency with knowledge of all MS Office programmes Ability to work collaboratively in a fast-paced, team-oriented environment. This is an office-based role, covering Monday to Friday 9am to 5pm with 1 hour for lunch. What we offer Death in service Enhanced maternity/ paternity leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Referral programme Casual dress Many more REF-
Mar 17, 2026
Full time
Greenwood Moreland are an insurance broker in Scotland, employing over 50 staff across 7 offices and control approximately £20m of GWP spread across a mix of commercial, niche and personal insurance clients. Greenwood Moreland are proudly part of the wider JMG Group - a top 30 UK broker with a strong presence across the UK who are experiencing rapid growth and continued success in the market.JMG Group place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing - values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners. The Role As an Insurance Account Handler in our Personal Lines team, you will play a key role in managing a portfolio of clients and their Personal insurance policies. You will work closely with the clients to understand their needs, provide expert advice, and ensure they receive the best insurance solutions. The role is based at our Hamilton office and is a full-time, officed based role. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, understanding their insurance requirements and providing professional guidance. Policy Administration: Handle the end-to-end administration of insurance policies, ensuring accuracy and compliance with industry regulations. Renewals and Upselling: Proactively manage policy renewals, identify upselling opportunities, and contribute to the growth of the client portfolio. Market Knowledge: Stay informed about industry trends, changes in regulations, and emerging products to provide informed advice to clients. Collaboration: Work closely with internal teams, including underwriters and claims specialists, to deliver comprehensive and effective insurance solutions. What we're looking for: To be successful in this role, we are looking for the following skills. Ideally some knowledge or experience gained from within the Insurance industry, or financial services - however this is not essential as full training will be provided. Strong customer service skills Excellent communication and interpersonal skills IT proficiency with knowledge of all MS Office programmes Ability to work collaboratively in a fast-paced, team-oriented environment. This is an office-based role, covering Monday to Friday 9am to 5pm with 1 hour for lunch. What we offer Death in service Enhanced maternity/ paternity leave Company pension Cycle to work scheme Free parking Health & wellbeing programme Referral programme Casual dress Many more REF-
Vermelo RPO
Recoveries Claims Handler
Vermelo RPO Manchester, Lancashire
Recoveries Claims Handler Location : Manchester About the role Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing Managing recovery activity following non fault claims Ensuring recovery documentation accurately reflects financial outlay Engaging with third party insurers and solicitors to pursue recoveries Protecting customer rights throughout the recovery process Returning customer excess payments promptly when recovered Delivering against SLAs, financial targets, and productivity measures Keeping policyholders proactively updated Identifying all potential recovery opportunities and managing them through to conclusion Applying Consumer Duty principles in every decision Handling vulnerable customers appropriately and making required adjustments Keeping up to date with changes in legislation and case lawFollowing correct governance for abandoned recoveries and instalment plans Supporting team initiatives and continuous improvement activity What we are looking for Experience in insurance or debt recovery is preferred but not essential Strong customer service and communication skills Confidence handling financial and recovery related conversations Good understanding of motor insurance claims High attention to detail and accuracy Ability to manage and prioritise workload effectively Commercial awareness and accountability for outcomes A willingness to learn, develop, and challenge yourself Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.
Mar 17, 2026
Full time
Recoveries Claims Handler Location : Manchester About the role Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing Managing recovery activity following non fault claims Ensuring recovery documentation accurately reflects financial outlay Engaging with third party insurers and solicitors to pursue recoveries Protecting customer rights throughout the recovery process Returning customer excess payments promptly when recovered Delivering against SLAs, financial targets, and productivity measures Keeping policyholders proactively updated Identifying all potential recovery opportunities and managing them through to conclusion Applying Consumer Duty principles in every decision Handling vulnerable customers appropriately and making required adjustments Keeping up to date with changes in legislation and case lawFollowing correct governance for abandoned recoveries and instalment plans Supporting team initiatives and continuous improvement activity What we are looking for Experience in insurance or debt recovery is preferred but not essential Strong customer service and communication skills Confidence handling financial and recovery related conversations Good understanding of motor insurance claims High attention to detail and accuracy Ability to manage and prioritise workload effectively Commercial awareness and accountability for outcomes A willingness to learn, develop, and challenge yourself Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.
Insure Recruitment
Claims Handler Legal Expenses Insurance
Insure Recruitment Manchester, Lancashire
An unmissable opportunity to elevate your insurance claims career Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester. The Role As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties. Policy interpretation and coverage assessment are central to this role and will form part of the interview process. Key Responsibilities Manage legal expenses insurance claims from notification to settlement. Assess claims against policy wordings to determine coverage and liability. Deliver excellent customer service across all communications. Liaise confidently with clients, intermediaries, solicitors, and third parties. Work within agreed procedures, authority limits, and service level agreements. Maintain accurate and detailed claims records using bespoke systems. Collaborate with colleagues across multiple UK offices. Undertake ongoing training and stay up to date with legal, technical, and market developments. About the Team You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Skills and experience Minimum of 2 years' insurance claims handling experience. Experience assessing claims against policy wordings. Excellent organisation and time management skills. Proven ability to deliver high levels of customer service. Confident and professional communication skills. Strong attention to detail and ability to work within procedures. Knowledge of Word, Excel, Outlook, and claims/MI systems. Legal Expenses Insurance (LEI) experience (Desirable). Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable). Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 17, 2026
Full time
An unmissable opportunity to elevate your insurance claims career Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester. The Role As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties. Policy interpretation and coverage assessment are central to this role and will form part of the interview process. Key Responsibilities Manage legal expenses insurance claims from notification to settlement. Assess claims against policy wordings to determine coverage and liability. Deliver excellent customer service across all communications. Liaise confidently with clients, intermediaries, solicitors, and third parties. Work within agreed procedures, authority limits, and service level agreements. Maintain accurate and detailed claims records using bespoke systems. Collaborate with colleagues across multiple UK offices. Undertake ongoing training and stay up to date with legal, technical, and market developments. About the Team You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Skills and experience Minimum of 2 years' insurance claims handling experience. Experience assessing claims against policy wordings. Excellent organisation and time management skills. Proven ability to deliver high levels of customer service. Confident and professional communication skills. Strong attention to detail and ability to work within procedures. Knowledge of Word, Excel, Outlook, and claims/MI systems. Legal Expenses Insurance (LEI) experience (Desirable). Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable). Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
NJR Recruitment
Casualty Claims Handler
NJR Recruitment Manchester, Lancashire
Are you a Claims Handler with good knowledge, understanding and experience of Casualty EL/PL Claims? Do you thrive in a collaborative environment? If so, we have a fantastic new opportunity to join the growing team of a key insurer client in Manchester City Centre. We are delighted to be able to bring to market this exclusive opportunity for a Casualty Claims Handler to join one of the most exciting insurers in the market, a Norwegian business based in Spinningfields. The Opportunity: A truly hands-on role, you will be empowered early on to make decisions, expand your knowledge and understanding in your field and contribute to continued growth and success. You will relish working in a challenging, exciting and encouraging environment working closely with experienced and well-respected Underwriters, Risk Engineers and Analysts who will support you along the way. We are looking for candidates who: Have a good grounding in Claims Handling across EL/PL Casualty. Have the desire and ambition to truly progress their career to CII qualification Possess strong oral and written communication, time management and presentation skills Are culturally aligned to the company values of being Credible, Open, Bold and Committed Are motivated team players, embracing our client's "One Team" approach with professionalism and excellent interpersonal skills. In return, you will be working for a company with a fantastic "One Team" culture where colleagues live the company DNA and are truly valued. You will also receive a comprehensive benefits package including: Excellent pension Annual performance-based bonus Private medical insurance to include cashback scheme Hybrid working opportunities after probation 25 days' holiday plus your birthday off Paid wellbeing days Enhanced family-friendly policies Career development opportunities to include qualification support and internal training programmes Employee assistance programme access Group life insurance Cycle to work scheme Season ticket loan Perks scheme for discounts on popular brands The company is an equal opportunities employer and is committed to treating all people fairly and with dignity irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. They are an inclusive workplace that celebrates diversity of people and perspectives, valuing the unique contribution of every colleague. The organisation aims to recruit, develop and retain diverse teams with the right mix of talent, skill and potential; selection for roles will be based on individual merit alone. For further information please apply with your CV today or contact one of our specialist consultants, quoting job reference NJR14799
Mar 17, 2026
Full time
Are you a Claims Handler with good knowledge, understanding and experience of Casualty EL/PL Claims? Do you thrive in a collaborative environment? If so, we have a fantastic new opportunity to join the growing team of a key insurer client in Manchester City Centre. We are delighted to be able to bring to market this exclusive opportunity for a Casualty Claims Handler to join one of the most exciting insurers in the market, a Norwegian business based in Spinningfields. The Opportunity: A truly hands-on role, you will be empowered early on to make decisions, expand your knowledge and understanding in your field and contribute to continued growth and success. You will relish working in a challenging, exciting and encouraging environment working closely with experienced and well-respected Underwriters, Risk Engineers and Analysts who will support you along the way. We are looking for candidates who: Have a good grounding in Claims Handling across EL/PL Casualty. Have the desire and ambition to truly progress their career to CII qualification Possess strong oral and written communication, time management and presentation skills Are culturally aligned to the company values of being Credible, Open, Bold and Committed Are motivated team players, embracing our client's "One Team" approach with professionalism and excellent interpersonal skills. In return, you will be working for a company with a fantastic "One Team" culture where colleagues live the company DNA and are truly valued. You will also receive a comprehensive benefits package including: Excellent pension Annual performance-based bonus Private medical insurance to include cashback scheme Hybrid working opportunities after probation 25 days' holiday plus your birthday off Paid wellbeing days Enhanced family-friendly policies Career development opportunities to include qualification support and internal training programmes Employee assistance programme access Group life insurance Cycle to work scheme Season ticket loan Perks scheme for discounts on popular brands The company is an equal opportunities employer and is committed to treating all people fairly and with dignity irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. They are an inclusive workplace that celebrates diversity of people and perspectives, valuing the unique contribution of every colleague. The organisation aims to recruit, develop and retain diverse teams with the right mix of talent, skill and potential; selection for roles will be based on individual merit alone. For further information please apply with your CV today or contact one of our specialist consultants, quoting job reference NJR14799
Commercial Claims Handler
Indesure Recruitment Limited
Desk-Based Commercial Property Claims Handler Are you an experienced Commercial Property Claims professional looking to manage claims end-to-end in a fully remote role? Do you enjoy making early liability decisions, controlling costs, and driving claims forward using modern digital tools? We are recruiting a Desk-Based Commercial Property Claims Adjuster / Claims Handler on behalf of a forward-thinking and technology-driven claims operation, offering the opportunity to join a modern team focused on efficiency, service excellence, and technical quality. This is a fully remote position for UK-based candidates. What you will do: Manage a portfolio of commercial property claims from first notification through to settlement and closure Make well-reasoned early decisions on coverage, liability, reserves, and contractor involvement Utilise video technology and digital tools to conduct virtual site assessments and customer discussions Coordinate and monitor suppliers to ensure high-quality, cost-effective repair and restoration outcomes Act as the central point of contact for clients, brokers, policyholders, and suppliers throughout the claim lifecycle Maintain strict control over costs, documentation, diary management, and service level requirements Provide clear communication, accurate reporting, and proactive claim progression at all stages Demonstrate flexibility and resilience during peak and surge periods This role offers a competitive salary, 25 days' holiday plus bank holidays, private medical cover, life assurance, pension, and ongoing professional development support. To have your CV reviewed within 24 hours, please apply today
Mar 17, 2026
Full time
Desk-Based Commercial Property Claims Handler Are you an experienced Commercial Property Claims professional looking to manage claims end-to-end in a fully remote role? Do you enjoy making early liability decisions, controlling costs, and driving claims forward using modern digital tools? We are recruiting a Desk-Based Commercial Property Claims Adjuster / Claims Handler on behalf of a forward-thinking and technology-driven claims operation, offering the opportunity to join a modern team focused on efficiency, service excellence, and technical quality. This is a fully remote position for UK-based candidates. What you will do: Manage a portfolio of commercial property claims from first notification through to settlement and closure Make well-reasoned early decisions on coverage, liability, reserves, and contractor involvement Utilise video technology and digital tools to conduct virtual site assessments and customer discussions Coordinate and monitor suppliers to ensure high-quality, cost-effective repair and restoration outcomes Act as the central point of contact for clients, brokers, policyholders, and suppliers throughout the claim lifecycle Maintain strict control over costs, documentation, diary management, and service level requirements Provide clear communication, accurate reporting, and proactive claim progression at all stages Demonstrate flexibility and resilience during peak and surge periods This role offers a competitive salary, 25 days' holiday plus bank holidays, private medical cover, life assurance, pension, and ongoing professional development support. To have your CV reviewed within 24 hours, please apply today
Lawes Consulting Group
Senior Claims Handler
Lawes Consulting Group Newcastle, Staffordshire
Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you'll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous) Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements Prepare claims analysis reports and support client meetings, both virtually and face to face Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you'll bring Proven experience in cross-class commercial claims handling Strong commitment to delivering excellent customer service Client-facing claims experience within a broker environment is desirable Progress towards, or completion of, CII qualifications is advantageous Experience using claims or broking systems such as Acturis is beneficial Excellent communication, negotiation, and interpersonal skills Ability to work proactively using initiative and sound judgement Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail Confidence supporting and mentoring colleagues What's on offer 26 days' annual leave plus bank holidays Support for professional qualifications and ongoing training Contributory pension scheme Access to 24-hour physical and mental wellbeing support One paid volunteering day per year If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on or Email:
Mar 17, 2026
Full time
Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you'll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous) Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements Prepare claims analysis reports and support client meetings, both virtually and face to face Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you'll bring Proven experience in cross-class commercial claims handling Strong commitment to delivering excellent customer service Client-facing claims experience within a broker environment is desirable Progress towards, or completion of, CII qualifications is advantageous Experience using claims or broking systems such as Acturis is beneficial Excellent communication, negotiation, and interpersonal skills Ability to work proactively using initiative and sound judgement Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail Confidence supporting and mentoring colleagues What's on offer 26 days' annual leave plus bank holidays Support for professional qualifications and ongoing training Contributory pension scheme Access to 24-hour physical and mental wellbeing support One paid volunteering day per year If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on or Email:
MPJ Recruitment Ltd
Motor Claims Intervention Handler
MPJ Recruitment Ltd
Motor Claims Intervention Handler Salary: £24,500 - £26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Mar 17, 2026
Full time
Motor Claims Intervention Handler Salary: £24,500 - £26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Massenhove Recruitment Limited
Claims Handler
Massenhove Recruitment Limited
Claims Handler Job Market - Insurance Claims Claims Handler - About the role Do you have insurance claims handling experience? Are you looking for a role offering some work from home flexibility? My client have an exciting opportunity for an experienced Claims Handler to join their Claims Specialty Team. This role is very customer focussed, requiring you to provide an excellent claims service to clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. Claims Handler / Senior Claims Handler - Key duties You will be managing claims from across different products, such as property & liability and motor, ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis Provide the broking department and clients with claims information and reports as required Produce claims MI/claims reports when require Claims Handler - Key requirements Robust HNW, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Robust experience in managing claims (property, casualty and/or motor trade) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role. A solid understanding of the insurance market, policy terms, coverage and claims procedures. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or similar,
Mar 17, 2026
Full time
Claims Handler Job Market - Insurance Claims Claims Handler - About the role Do you have insurance claims handling experience? Are you looking for a role offering some work from home flexibility? My client have an exciting opportunity for an experienced Claims Handler to join their Claims Specialty Team. This role is very customer focussed, requiring you to provide an excellent claims service to clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. Claims Handler / Senior Claims Handler - Key duties You will be managing claims from across different products, such as property & liability and motor, ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis Provide the broking department and clients with claims information and reports as required Produce claims MI/claims reports when require Claims Handler - Key requirements Robust HNW, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Robust experience in managing claims (property, casualty and/or motor trade) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role. A solid understanding of the insurance market, policy terms, coverage and claims procedures. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or similar,
IPS Group
Subsidence Claims Handler
IPS Group Telford, Shropshire
Subsidence Desk TechnicianHybrid/ Remote£28,000 - £34,000We're working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician.This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.Daily responsibilities will include: Supporting the Subsidence team and wider operational divisions Undertaking triage calls to determine validity of subsidence claims Identifying whether site investigations are required at point of visit Preparing reports within agreed SLA's Maintaining strong communication with both internal stakeholders and external parties Processing and proactively progressing claims in line with client requirements Reviewing, amending and updating claims on internal systems Responding effectively to changing client and business demands About You We're keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.You will ideally have: Previous experience within Property or Subsidence Claims Cert CII, Cert CILA, BDMA or working towards Strong written and verbal communication skills Excellent customer service capability Good technical and problem-solving ability Strong administrative skills including Microsoft Office The ability to manage your own workload with minimal supervision High attention to detail and a quality-driven approach Confidence to be assertive and persistent where required What's on Offer Discretionary company bonus Hybrid working following probation 25 days annual leave rising to 30 with service Additional day off for your birthday 5% contributory pension Private healthcare Death in Service Enhanced family leave and sick pay Electric Vehicle scheme Cycle to Work scheme 24/7 GP access Holiday purchase scheme Career development and progression opportunities
Mar 17, 2026
Full time
Subsidence Desk TechnicianHybrid/ Remote£28,000 - £34,000We're working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician.This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.Daily responsibilities will include: Supporting the Subsidence team and wider operational divisions Undertaking triage calls to determine validity of subsidence claims Identifying whether site investigations are required at point of visit Preparing reports within agreed SLA's Maintaining strong communication with both internal stakeholders and external parties Processing and proactively progressing claims in line with client requirements Reviewing, amending and updating claims on internal systems Responding effectively to changing client and business demands About You We're keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.You will ideally have: Previous experience within Property or Subsidence Claims Cert CII, Cert CILA, BDMA or working towards Strong written and verbal communication skills Excellent customer service capability Good technical and problem-solving ability Strong administrative skills including Microsoft Office The ability to manage your own workload with minimal supervision High attention to detail and a quality-driven approach Confidence to be assertive and persistent where required What's on Offer Discretionary company bonus Hybrid working following probation 25 days annual leave rising to 30 with service Additional day off for your birthday 5% contributory pension Private healthcare Death in Service Enhanced family leave and sick pay Electric Vehicle scheme Cycle to Work scheme 24/7 GP access Holiday purchase scheme Career development and progression opportunities
Red Recruitment
Technical Claims Handler
Red Recruitment Bristol, Somerset
Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Mar 17, 2026
Full time
Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Kate+Co
Insurance Manager
Kate+Co Coventry, Warwickshire
We are recruiting for an established organisation in the Coventry area, seeking an experienced CII-qualified Insurance Manager to join on a fixed-term contract, with a strong view to becoming permanent. Insurance Manager role- What's on Offer: Day Rate- up-to £400 per day Hybrid working - 2 days onsite, 3 days remote Opportunity to progress to a permanent role Key Responsibilities of the Insurance Manager role includes: Lead and manage a team of claims handlers Oversee insurance claims handling, underwriting, and risk management Liaise with insurers, solicitors, and internal stakeholders to ensure fair and efficient claims resolution Provide training and advice on risk mitigation strategies Ensure compliance with court timetables and regulatory requirements Insurance Manager- What We're Looking For: CII qualified (or working towards) Proven experience in insurance claims, underwriting, and risk management Strong team leadership and stakeholder management skills Excellent understanding of insurance principles and legal liability Ability to work under pressure and manage a varied workload If you're a CII-qualified Insurance Manager looking for your next challenge, we'd love to hear from you. Please contact Reiss Craythorne on or at . Should your application be unsuccessful, your CV will be kept on file for future vacancies.
Mar 17, 2026
Contractor
We are recruiting for an established organisation in the Coventry area, seeking an experienced CII-qualified Insurance Manager to join on a fixed-term contract, with a strong view to becoming permanent. Insurance Manager role- What's on Offer: Day Rate- up-to £400 per day Hybrid working - 2 days onsite, 3 days remote Opportunity to progress to a permanent role Key Responsibilities of the Insurance Manager role includes: Lead and manage a team of claims handlers Oversee insurance claims handling, underwriting, and risk management Liaise with insurers, solicitors, and internal stakeholders to ensure fair and efficient claims resolution Provide training and advice on risk mitigation strategies Ensure compliance with court timetables and regulatory requirements Insurance Manager- What We're Looking For: CII qualified (or working towards) Proven experience in insurance claims, underwriting, and risk management Strong team leadership and stakeholder management skills Excellent understanding of insurance principles and legal liability Ability to work under pressure and manage a varied workload If you're a CII-qualified Insurance Manager looking for your next challenge, we'd love to hear from you. Please contact Reiss Craythorne on or at . Should your application be unsuccessful, your CV will be kept on file for future vacancies.
Anglian Home Improvements
Insurance Claims Handler
Anglian Home Improvements Norwich, Norfolk
About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage. Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages. Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions. Authorise Payments: Approve claims payments based on assessments and company policies. Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process. Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified. Fraud Detection: Identify and escalate any potential fraudulent claims. Complaint Resolution: Address any disputes or appeals, ensuring issues are resolved professionally and in a timely manner. What We're Looking For: Experience: Previous experience in insurance claims handling, particularly within home improvement, property, or construction sectors. Skills: Strong attention to detail, analytical thinking, and the ability to manage multiple claims efficiently. Communication: Excellent verbal and written communication skills for handling claims and liaising with contractors and customers. Problem-Solving: A proactive approach to resolving claims and ensuring positive outcomes. Customer Service: A customer-focused attitude with the ability to manage sensitive claims with empathy and professionalism. What we Offer: Competitive salary Pension - with the option to potentially save on tax and National Insurance with our salary sacrifice scheme. 31 days holiday, increasing with service, plus an additional paid day for your birthday! Paid time off annually to volunteer Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders Heavily discounted employee purchase scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Mar 17, 2026
Full time
About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage. Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages. Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions. Authorise Payments: Approve claims payments based on assessments and company policies. Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process. Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified. Fraud Detection: Identify and escalate any potential fraudulent claims. Complaint Resolution: Address any disputes or appeals, ensuring issues are resolved professionally and in a timely manner. What We're Looking For: Experience: Previous experience in insurance claims handling, particularly within home improvement, property, or construction sectors. Skills: Strong attention to detail, analytical thinking, and the ability to manage multiple claims efficiently. Communication: Excellent verbal and written communication skills for handling claims and liaising with contractors and customers. Problem-Solving: A proactive approach to resolving claims and ensuring positive outcomes. Customer Service: A customer-focused attitude with the ability to manage sensitive claims with empathy and professionalism. What we Offer: Competitive salary Pension - with the option to potentially save on tax and National Insurance with our salary sacrifice scheme. 31 days holiday, increasing with service, plus an additional paid day for your birthday! Paid time off annually to volunteer Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders Heavily discounted employee purchase scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Insurance Recruitment Services
Senior Claims Handler
Insurance Recruitment Services
An established and growing independent commercial insurance broker in London is looking to appoint an experienced Senior Claims Handler to join their expanding team. This is a key role within the business, acting as a trusted advisor to clients and a technical referral point internally. You'll play a vital part in delivering a high-quality, proactive claims service that strengthens long-term client relationships. The Role: As Senior Claims Handler, you'll manage a varied portfolio of commercial claims from first notification through to final settlement, ensuring clients are supported throughout the entire claims journey. You'll be responsible for: Handling complex commercial claims across Property, Liability, Motor Fleet and other SME/mid-market risks Acting as the primary point of contact for clients during the claims process Liaising with insurers, loss adjusters, solicitors and third parties Challenging insurers where appropriate to achieve fair and timely settlements Providing technical guidance and mentoring to junior team members Identifying trends and feeding back to Account Executives to support risk management discussions Ensuring compliance with FCA requirements and internal procedures The Person: You'll be an experienced commercial claims professional who understands the broker environment and the importance of client advocacy. We're looking for: Proven experience handling commercial insurance claims within a broker or insurer Strong technical knowledge across multiple commercial classes Confidence negotiating with insurers and managing complex claims Excellent communication and relationship-building skills A client-focused, solutions-driven mindset Cert CII or progress toward professional qualifications would be advantageous. Why Join? Salary up to £40,000 depending on experience Hybrid working model (London office + home) Supportive and collaborative culture Clear progression opportunities within a growing brokerage Exposure to a varied and interesting client portfolio If you're looking to join a respected commercial broker where you can genuinely add value and take ownership of your work, we'd love to speak with you. To apply for this role, please forward your CV in confidence. If you do not hear from us within 7days unfortunately your application has been unsuccessful.
Mar 17, 2026
Full time
An established and growing independent commercial insurance broker in London is looking to appoint an experienced Senior Claims Handler to join their expanding team. This is a key role within the business, acting as a trusted advisor to clients and a technical referral point internally. You'll play a vital part in delivering a high-quality, proactive claims service that strengthens long-term client relationships. The Role: As Senior Claims Handler, you'll manage a varied portfolio of commercial claims from first notification through to final settlement, ensuring clients are supported throughout the entire claims journey. You'll be responsible for: Handling complex commercial claims across Property, Liability, Motor Fleet and other SME/mid-market risks Acting as the primary point of contact for clients during the claims process Liaising with insurers, loss adjusters, solicitors and third parties Challenging insurers where appropriate to achieve fair and timely settlements Providing technical guidance and mentoring to junior team members Identifying trends and feeding back to Account Executives to support risk management discussions Ensuring compliance with FCA requirements and internal procedures The Person: You'll be an experienced commercial claims professional who understands the broker environment and the importance of client advocacy. We're looking for: Proven experience handling commercial insurance claims within a broker or insurer Strong technical knowledge across multiple commercial classes Confidence negotiating with insurers and managing complex claims Excellent communication and relationship-building skills A client-focused, solutions-driven mindset Cert CII or progress toward professional qualifications would be advantageous. Why Join? Salary up to £40,000 depending on experience Hybrid working model (London office + home) Supportive and collaborative culture Clear progression opportunities within a growing brokerage Exposure to a varied and interesting client portfolio If you're looking to join a respected commercial broker where you can genuinely add value and take ownership of your work, we'd love to speak with you. To apply for this role, please forward your CV in confidence. If you do not hear from us within 7days unfortunately your application has been unsuccessful.
Commercial Claims Handler
Employment Specialist Ipswich, Suffolk
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Mar 17, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Pertemps Plymouth Commercial
Claims Handler - Public Liability
Pertemps Plymouth Commercial Plymouth, Devon
Claims Handler Start date: 23rd March 2026 Duration: 26-week temporary assignment Hours: 37 hours per week Pay rate: £13.90 per hour Location: Hybrid (minimum 1 day per week in the PL1 office)A fantastic opportunity has arisen to join a friendly, supportive and fast-paced Insurance Team within the Council. This is a great role for someone who enjoys variety, problem-solving and working with people, while gaining valuable experience in a professional insurance environment.You'll be part of a dynamic team responsible for managing all aspects of the Council's insurance portfolio, including claims submitted by members of the public or their legal representatives relating to personal injury and property damage. No two days are the same, and you'll be supported by experienced colleagues who are passionate about what they do. What You'll Be Doing In this role, you will play a key part in ensuring the smooth running of the insurance function. Your responsibilities will include: Assisting with the administration and handling of public liability and property claims Maintaining accurate, detailed and up-to-date claims records Supporting the management of insurance-related matters across the organisation Helping with the administration of leasehold and commercially leased properties Communicating with a wide range of stakeholders including the general public, internal departments, solicitors and external organisations This is a role where your attention to detail, organisation and communication skills will really shine. What We're Looking For We'd love to hear from you if you: Work well under pressure and can manage competing priorities Communicate clearly and confidently with a range of audiences Have some knowledge or understanding of general insurance Ideally have recent experience in an insurance environment (advantageous but not essential) Are confident using PC-based applications, especially Microsoft Office Enjoy working as part of a team but can also manage your own workload independently Why This Role? A supportive and welcoming team environment Hybrid working with flexibility built in A chance to develop your skills within a respected public-sector organisation Varied, interesting work that makes a real difference to the community If you're ready for a rewarding role that keeps you moving and makes a real difference, we'd love to hear from you. Click to apply now! Due to the high volume of applications expected, we may be unable to respond to everyone individually. If you do not hear from us within 14 days, unfortunately you have not been shortlisted. Please continue to check for other opportunities with Pertemps.
Mar 17, 2026
Seasonal
Claims Handler Start date: 23rd March 2026 Duration: 26-week temporary assignment Hours: 37 hours per week Pay rate: £13.90 per hour Location: Hybrid (minimum 1 day per week in the PL1 office)A fantastic opportunity has arisen to join a friendly, supportive and fast-paced Insurance Team within the Council. This is a great role for someone who enjoys variety, problem-solving and working with people, while gaining valuable experience in a professional insurance environment.You'll be part of a dynamic team responsible for managing all aspects of the Council's insurance portfolio, including claims submitted by members of the public or their legal representatives relating to personal injury and property damage. No two days are the same, and you'll be supported by experienced colleagues who are passionate about what they do. What You'll Be Doing In this role, you will play a key part in ensuring the smooth running of the insurance function. Your responsibilities will include: Assisting with the administration and handling of public liability and property claims Maintaining accurate, detailed and up-to-date claims records Supporting the management of insurance-related matters across the organisation Helping with the administration of leasehold and commercially leased properties Communicating with a wide range of stakeholders including the general public, internal departments, solicitors and external organisations This is a role where your attention to detail, organisation and communication skills will really shine. What We're Looking For We'd love to hear from you if you: Work well under pressure and can manage competing priorities Communicate clearly and confidently with a range of audiences Have some knowledge or understanding of general insurance Ideally have recent experience in an insurance environment (advantageous but not essential) Are confident using PC-based applications, especially Microsoft Office Enjoy working as part of a team but can also manage your own workload independently Why This Role? A supportive and welcoming team environment Hybrid working with flexibility built in A chance to develop your skills within a respected public-sector organisation Varied, interesting work that makes a real difference to the community If you're ready for a rewarding role that keeps you moving and makes a real difference, we'd love to hear from you. Click to apply now! Due to the high volume of applications expected, we may be unable to respond to everyone individually. If you do not hear from us within 14 days, unfortunately you have not been shortlisted. Please continue to check for other opportunities with Pertemps.
Cameron James
Commercial Insurance Account Handler
Cameron James Tadcaster, Yorkshire
Commercial Insurance Account Handler - South York - North Yorkshire Base Salary to 45 DOE, Bonus and Flex Benefits Overview of the Position Client Relationship Management: Building and maintaining strong relationships with commercial clients to understand their business operations, insurance needs, and risk exposures. This involves regular communication, addressing queries, and providing excellent customer service. Policy Management: Handling the day-to-day administration of clients' insurance policies, including processing renewals, mid-term adjustments (MTAs), cancellations, and ensuring accurate documentation. Market Liaison: Working with insurance companies (insurers) to obtain quotes, negotiate terms, and secure appropriate coverage for clients. This requires a good understanding of the insurance market and different types of commercial insurance products. Technical Advice: Providing professional advice and guidance to clients on various aspects of their insurance program, including coverage options, risk management, and industry-specific exposures. Business Development Support: Assisting Account Executives in identifying opportunities for new business and cross-selling or upselling additional insurance products to existing clients. Compliance: Ensuring all activities are conducted in accordance with regulatory requirements and company procedures. Maintaining accurate records and adhering to compliance standards is crucial. Claims Handling Support: Acting as a point of contact for clients during the claims process, assisting with the submission of claims and liaising with insurers to ensure a smooth and efficient resolution. Documentation and Administration: Preparing various insurance-related documents, such as policy summaries, renewal reports, and correspondence. Maintaining organised and up-to-date client files and using relevant broking systems. Skills and Experience Required: Previous Experience: Previous experience within the commercial insurance sector, ideally as an Account Handler or in a similar client-facing role. Experience in Handling Farm and Agricultural Risks Commercial Insurance Knowledge: A solid understanding of commercial insurance products, such as property, liability, motor fleet, professional indemnity Communication Skills: Excellent verbal and written communication skills are vital for building rapport with clients, negotiating with insurers, and preparing professional documentation. Interpersonal Skills: Strong relationship-building and client management skills are necessary to provide exceptional service and maintain long-term partnerships. Organisational Skills: The ability to manage multiple tasks, prioritise workloads, and work efficiently to meet deadlines is crucial in a fast-paced environment. Attention to Detail: Accuracy in processing policy documentation and handling client information is paramount to ensure compliance and avoid errors. IT Proficiency: Familiarity with insurance broking software (Acturis) and Microsoft Office Suite Professional Qualifications: Progress towards or holding relevant insurance qualifications, such as Cert CII (Chartered Insurance Institute) or higher, is desirable If you wish to apply for this position please click on the Link and David Helliwell from Cameron James professional recruitment will be in contact with you
Mar 17, 2026
Full time
Commercial Insurance Account Handler - South York - North Yorkshire Base Salary to 45 DOE, Bonus and Flex Benefits Overview of the Position Client Relationship Management: Building and maintaining strong relationships with commercial clients to understand their business operations, insurance needs, and risk exposures. This involves regular communication, addressing queries, and providing excellent customer service. Policy Management: Handling the day-to-day administration of clients' insurance policies, including processing renewals, mid-term adjustments (MTAs), cancellations, and ensuring accurate documentation. Market Liaison: Working with insurance companies (insurers) to obtain quotes, negotiate terms, and secure appropriate coverage for clients. This requires a good understanding of the insurance market and different types of commercial insurance products. Technical Advice: Providing professional advice and guidance to clients on various aspects of their insurance program, including coverage options, risk management, and industry-specific exposures. Business Development Support: Assisting Account Executives in identifying opportunities for new business and cross-selling or upselling additional insurance products to existing clients. Compliance: Ensuring all activities are conducted in accordance with regulatory requirements and company procedures. Maintaining accurate records and adhering to compliance standards is crucial. Claims Handling Support: Acting as a point of contact for clients during the claims process, assisting with the submission of claims and liaising with insurers to ensure a smooth and efficient resolution. Documentation and Administration: Preparing various insurance-related documents, such as policy summaries, renewal reports, and correspondence. Maintaining organised and up-to-date client files and using relevant broking systems. Skills and Experience Required: Previous Experience: Previous experience within the commercial insurance sector, ideally as an Account Handler or in a similar client-facing role. Experience in Handling Farm and Agricultural Risks Commercial Insurance Knowledge: A solid understanding of commercial insurance products, such as property, liability, motor fleet, professional indemnity Communication Skills: Excellent verbal and written communication skills are vital for building rapport with clients, negotiating with insurers, and preparing professional documentation. Interpersonal Skills: Strong relationship-building and client management skills are necessary to provide exceptional service and maintain long-term partnerships. Organisational Skills: The ability to manage multiple tasks, prioritise workloads, and work efficiently to meet deadlines is crucial in a fast-paced environment. Attention to Detail: Accuracy in processing policy documentation and handling client information is paramount to ensure compliance and avoid errors. IT Proficiency: Familiarity with insurance broking software (Acturis) and Microsoft Office Suite Professional Qualifications: Progress towards or holding relevant insurance qualifications, such as Cert CII (Chartered Insurance Institute) or higher, is desirable If you wish to apply for this position please click on the Link and David Helliwell from Cameron James professional recruitment will be in contact with you
Keoghs LLP
Assistant Lawyer
Keoghs LLP
To support a Industrial Disease Lawyer with file handling tasks on a mixed case load within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. Key Responsibilities Reviewing documents. Dealing with disclosure. Reviewing evidence (including medical / personnel records/ Companies House records) Conducting investigations with Insured Instructing Counsel / Experts Research Drafting generally Attending conferences and Trials with Counsel Dealing with routine correspondence Liaising directly with the Claims Handlers and Managers. Complying with Clients instructions Willing to engage in Client development when required Assisting team in achieving goals and objectives Meeting agreed targets To ensure compliance with the SRA Code of Conduct 2011 Adhere to the Keoghs Values Skills, Knowledge & Expertise Experience in handling and/or assisting on disease cases. Effective negotiator. Experence in supporting Lawyers in Industrial Disease/NIHL cases. Ability to use own initiative Flexibility in relation to tasks undertaken Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Ability to work within the Keoghs shared behaviour framework Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 17, 2026
Full time
To support a Industrial Disease Lawyer with file handling tasks on a mixed case load within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. Key Responsibilities Reviewing documents. Dealing with disclosure. Reviewing evidence (including medical / personnel records/ Companies House records) Conducting investigations with Insured Instructing Counsel / Experts Research Drafting generally Attending conferences and Trials with Counsel Dealing with routine correspondence Liaising directly with the Claims Handlers and Managers. Complying with Clients instructions Willing to engage in Client development when required Assisting team in achieving goals and objectives Meeting agreed targets To ensure compliance with the SRA Code of Conduct 2011 Adhere to the Keoghs Values Skills, Knowledge & Expertise Experience in handling and/or assisting on disease cases. Effective negotiator. Experence in supporting Lawyers in Industrial Disease/NIHL cases. Ability to use own initiative Flexibility in relation to tasks undertaken Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills Ability to work within the Keoghs shared behaviour framework Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
CKB Recruitment
Commercial Claims Manager
CKB Recruitment Horsham, Sussex
We are currently recruiting for a small independent Insurance Broker, who have a genuinely exciting role available for an experienced claims handler to join them as their new Commercial Claims Manager. This broker are so passionate about their service levels to clients, so if you're passionate about delivering real results, being a champion for client service excellence and working as part of a team to obtain the best client outcomes then this opportunity could be your next exciting chapter in your claims career! They are keen to hear from experienced Commercial Claims professionals, who want to be part of something exciting! They have big plans for this area of the business, so this is a superb time to be joining them, with this role offering an opportunity to be given the autonomy to oversee the Claims area of the business, with unlimited growth potential alongside this brokers own impressive growth plans. As such there will very much be the chance to grow the claims team here, with you at the head/forefront of this. This role is ideal for someone with previous senior claims handling experience in commercial property, liability & motor. The claims you will be handling will be very Motor Fleet Heavy, as well as some Property, Liability and Plant Hire too. As Claims Manager, you will be responsible for leading and overseeing all aspects of the claims function, managing a portfolio of claims throughout the journey, from FNOL to settlement. To be considered for this role, you will need to have at least 5 years plus commercial claims experience, with good Fleet claims experience essential to be able to be considered. Ideally you will also come from a broking claims background, however they would consider someone from an insurer if you are service driven and customer focused. You will be rewarded with a starting salary of £38-48k, dependant on experience. 30 days holiday, plus bank holidays, Pension, Death in Service x4 of base salary, and a £100 a month wellbeing payment! Office Hours are Monday to Friday, 9am - 5pm. This role is office based as they are a small team, but they will also consider those who would like to work on a hybrid basis with 2 days a week work from home available If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Mar 17, 2026
Full time
We are currently recruiting for a small independent Insurance Broker, who have a genuinely exciting role available for an experienced claims handler to join them as their new Commercial Claims Manager. This broker are so passionate about their service levels to clients, so if you're passionate about delivering real results, being a champion for client service excellence and working as part of a team to obtain the best client outcomes then this opportunity could be your next exciting chapter in your claims career! They are keen to hear from experienced Commercial Claims professionals, who want to be part of something exciting! They have big plans for this area of the business, so this is a superb time to be joining them, with this role offering an opportunity to be given the autonomy to oversee the Claims area of the business, with unlimited growth potential alongside this brokers own impressive growth plans. As such there will very much be the chance to grow the claims team here, with you at the head/forefront of this. This role is ideal for someone with previous senior claims handling experience in commercial property, liability & motor. The claims you will be handling will be very Motor Fleet Heavy, as well as some Property, Liability and Plant Hire too. As Claims Manager, you will be responsible for leading and overseeing all aspects of the claims function, managing a portfolio of claims throughout the journey, from FNOL to settlement. To be considered for this role, you will need to have at least 5 years plus commercial claims experience, with good Fleet claims experience essential to be able to be considered. Ideally you will also come from a broking claims background, however they would consider someone from an insurer if you are service driven and customer focused. You will be rewarded with a starting salary of £38-48k, dependant on experience. 30 days holiday, plus bank holidays, Pension, Death in Service x4 of base salary, and a £100 a month wellbeing payment! Office Hours are Monday to Friday, 9am - 5pm. This role is office based as they are a small team, but they will also consider those who would like to work on a hybrid basis with 2 days a week work from home available If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Time Recruitment
Claims Handler
Time Recruitment Rochdale, Lancashire
Recoveries Handler - Up to £32,000 DOE Rochdale Office-Based Monday to Friday, Office Hours Are you a confident negotiator with a keen eye for detail and a passion for problem-solving? Join a supportive, close-knit team of Technical Recovery Negotiators within a thriving accident management environment. We are recruiting on behalf of a well-established Rochdale-based business specialising in credit hire and repair services for non-fault road traffic accidents. Renowned for exceptional customer care and a modern, friendly workplace, this is a fantastic opportunity to develop your career in a fast-paced and rewarding sector. Role Overview As a Recoveries Handler, you will manage your own caseload of up to 300 claims, taking full ownership of the recovery process from start to finish. Your key responsibilities will include: Negotiating settlements for credit hire, credit repair, storage, recovery, and other uninsured losses with insurers and solicitors Investigating and resolving liability and quantum disputes Liaising with solicitors, referrers, and insurers to progress claims efficiently Handling payments, incoming post, and telephone enquiries promptly and professionally Person Specification You will excel in this role if you enjoy investigative work, remain calm under pressure, and relish the challenge of negotiating successful outcomes. Essential skills and experience: Experience in claims handling, with recoveries or credit hire experience essential Confident and persuasive negotiator Strong organisational skills with the ability to prioritise effectively Excellent attention to detail and problem-solving capabilities Knowledge of ABI GTA and motor accident claims is advantageous Proficiency in MS Office; experience with Pro Claim is beneficial An excellent telephone manner is crucial, and you will enjoy working as part of a productive, supportive team. What We Offer Salary: £27,000 - £32,000, dependent on experience Hours: 09:00 - 17:30, Monday to Friday (office-based) Holidays: 20 days, rising to 25 with length of service, plus bank holidays This employer truly values employee wellbeing. Expect regular team-building events - from social nights out and charity activities to motor racing days. You will also have access to a modern on-site games and chill-out zone to relax and connect with colleagues.
Mar 17, 2026
Full time
Recoveries Handler - Up to £32,000 DOE Rochdale Office-Based Monday to Friday, Office Hours Are you a confident negotiator with a keen eye for detail and a passion for problem-solving? Join a supportive, close-knit team of Technical Recovery Negotiators within a thriving accident management environment. We are recruiting on behalf of a well-established Rochdale-based business specialising in credit hire and repair services for non-fault road traffic accidents. Renowned for exceptional customer care and a modern, friendly workplace, this is a fantastic opportunity to develop your career in a fast-paced and rewarding sector. Role Overview As a Recoveries Handler, you will manage your own caseload of up to 300 claims, taking full ownership of the recovery process from start to finish. Your key responsibilities will include: Negotiating settlements for credit hire, credit repair, storage, recovery, and other uninsured losses with insurers and solicitors Investigating and resolving liability and quantum disputes Liaising with solicitors, referrers, and insurers to progress claims efficiently Handling payments, incoming post, and telephone enquiries promptly and professionally Person Specification You will excel in this role if you enjoy investigative work, remain calm under pressure, and relish the challenge of negotiating successful outcomes. Essential skills and experience: Experience in claims handling, with recoveries or credit hire experience essential Confident and persuasive negotiator Strong organisational skills with the ability to prioritise effectively Excellent attention to detail and problem-solving capabilities Knowledge of ABI GTA and motor accident claims is advantageous Proficiency in MS Office; experience with Pro Claim is beneficial An excellent telephone manner is crucial, and you will enjoy working as part of a productive, supportive team. What We Offer Salary: £27,000 - £32,000, dependent on experience Hours: 09:00 - 17:30, Monday to Friday (office-based) Holidays: 20 days, rising to 25 with length of service, plus bank holidays This employer truly values employee wellbeing. Expect regular team-building events - from social nights out and charity activities to motor racing days. You will also have access to a modern on-site games and chill-out zone to relax and connect with colleagues.
Clark James recruitment
CREDIT HIRE CLAIMS HANDLER
Clark James recruitment Manchester, Lancashire
Are you working in Credit Hire in the Insurance industry? We are working with a really forward thinking and expanding Motor Insurance business seeking a candidate with a good level of Credit Hire experience to join this busy and key department. The role will entail ensuring settlement of valid credit hire claims at a reasonable cost as quickly as possible, in accordance with the Division's own service standards, FCA regulations and legal requirements. Key Skills required for this role are: Strong technical understanding of Credit Hire processes/procedures and best practice. Proven track record of negotiating Credit Hire claims from Cradle to Grave and monitoring own portfolio of claims. Including high value/contentious claims and claims handled outside of the ABI GTA. Knowledge of the ABI GTA and its implications. Proven ability to make financial and handling decisions to benefit the company Understanding of The Road Traffic Act 1988 and Article 75. The successful candidate will be a good negotiator and a confident individual able to make decisions autonomously and have experience of liability and quantum disputes. The company are stable and growing rapidly so it's an exciting time to join. Hybrid working part Manchester based. A generous salary and very comprehensive benefits package are on offer plus genuine progression opportunities. Apply today for more info and an immediate interview.
Mar 17, 2026
Full time
Are you working in Credit Hire in the Insurance industry? We are working with a really forward thinking and expanding Motor Insurance business seeking a candidate with a good level of Credit Hire experience to join this busy and key department. The role will entail ensuring settlement of valid credit hire claims at a reasonable cost as quickly as possible, in accordance with the Division's own service standards, FCA regulations and legal requirements. Key Skills required for this role are: Strong technical understanding of Credit Hire processes/procedures and best practice. Proven track record of negotiating Credit Hire claims from Cradle to Grave and monitoring own portfolio of claims. Including high value/contentious claims and claims handled outside of the ABI GTA. Knowledge of the ABI GTA and its implications. Proven ability to make financial and handling decisions to benefit the company Understanding of The Road Traffic Act 1988 and Article 75. The successful candidate will be a good negotiator and a confident individual able to make decisions autonomously and have experience of liability and quantum disputes. The company are stable and growing rapidly so it's an exciting time to join. Hybrid working part Manchester based. A generous salary and very comprehensive benefits package are on offer plus genuine progression opportunities. Apply today for more info and an immediate interview.

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