We are looking for a cheerful and motivated Claims Handler Administrator to join our client's dynamic team in Cardiff. Location: Cardiff Fully Onsite Role - In the Office 5 Days per week. 28,000 What You'll Do: As a Claims Handler Administrator, you'll play a crucial role in our operations. Your day-to-day activities will include: Processing Claims: Efficiently handling claims submissions and ensuring all documentation is accurate and complete. Client Communication: Engaging with clients through phone and email, answering queries, and providing updates on claim statuses. Data Management: Maintaining accurate records in our systems, ensuring all information is up-to-date and easily accessible. Team Collaboration: Working closely with colleagues to support the claims process and improve workflows. Problem Solving: Identifying and resolving issues that may arise during the claims process, ensuring a seamless experience for our clients. Who You Are: We're looking for a team player who thrives in a fast-paced environment! You should have: Strong Communication Skills: You're articulate and confident in your interactions, both written and verbal. Attention to Detail: You take pride in your work and ensure accuracy in everything you do. Organisational Skills: You can manage multiple tasks effectively while staying on top of deadlines. Tech Savvy: Proficient in using computers and familiar with various software applications. Positive Attitude: You bring enthusiasm and a can-do approach to every challenge! What We Offer: In return for your hard work and dedication, we offer: Competitive Salary: 28,000 DOE. We value your skills and experience, and we offer a salary that reflects that. Career Development: Opportunities for training and professional growth to help you reach your potential. Supportive Environment: A friendly and collaborative team that believes in lifting each other up. Work-Life Balance: We understand the importance of balance and offer flexible working options. Fun Perks: From team-building activities to social events, we know how to have a good time while working hard! Ready to Make a Difference? If you're excited about the opportunity to be part of a thriving team and contribute to our clients' successes, we want to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 07, 2026
Full time
We are looking for a cheerful and motivated Claims Handler Administrator to join our client's dynamic team in Cardiff. Location: Cardiff Fully Onsite Role - In the Office 5 Days per week. 28,000 What You'll Do: As a Claims Handler Administrator, you'll play a crucial role in our operations. Your day-to-day activities will include: Processing Claims: Efficiently handling claims submissions and ensuring all documentation is accurate and complete. Client Communication: Engaging with clients through phone and email, answering queries, and providing updates on claim statuses. Data Management: Maintaining accurate records in our systems, ensuring all information is up-to-date and easily accessible. Team Collaboration: Working closely with colleagues to support the claims process and improve workflows. Problem Solving: Identifying and resolving issues that may arise during the claims process, ensuring a seamless experience for our clients. Who You Are: We're looking for a team player who thrives in a fast-paced environment! You should have: Strong Communication Skills: You're articulate and confident in your interactions, both written and verbal. Attention to Detail: You take pride in your work and ensure accuracy in everything you do. Organisational Skills: You can manage multiple tasks effectively while staying on top of deadlines. Tech Savvy: Proficient in using computers and familiar with various software applications. Positive Attitude: You bring enthusiasm and a can-do approach to every challenge! What We Offer: In return for your hard work and dedication, we offer: Competitive Salary: 28,000 DOE. We value your skills and experience, and we offer a salary that reflects that. Career Development: Opportunities for training and professional growth to help you reach your potential. Supportive Environment: A friendly and collaborative team that believes in lifting each other up. Work-Life Balance: We understand the importance of balance and offer flexible working options. Fun Perks: From team-building activities to social events, we know how to have a good time while working hard! Ready to Make a Difference? If you're excited about the opportunity to be part of a thriving team and contribute to our clients' successes, we want to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Apr 07, 2026
Full time
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 Hourly Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residents Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Call Handler - Property and Repairs: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential) Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 07, 2026
Contractor
Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK 15.52 - 18.25 Hourly Temporary ongoing contract/ Temporary to permanent Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract Daily duties of the Repairs Call Handler (Housing and Repairs) consists of: Representing the organisation at their customer contact centre, being the first port of call for residents Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Call Handler - Property and Repairs: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential) Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for a Technical Claims Handler on our Credit Hire team here in Newcastle. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Provide a high level of service to customers throughout the claims journey. Proactively manage all aspects of credit hire and third party vehicle damage claims, presented by a third party and their representatives, to mitigate claims costs. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law. Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation. Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy. Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs. Support development and delivery of the claim s strategy and vision. Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims. Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks. Knowledge, Experience & Qualifications: Sound knowledge of Motor Claims handling, specifically third party credit hire claims and liability. Good knowledge of credit hire case law and its application to claims settlements. Strong negotiation and influencing skills. Ability to plan, organise and prioritise own workload. Good level of verbal and numerical skills and be able to problem solve. Be able to work as part of a team. Ability to stay up to date with market changes and developments. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Apr 07, 2026
Full time
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for a Technical Claims Handler on our Credit Hire team here in Newcastle. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Provide a high level of service to customers throughout the claims journey. Proactively manage all aspects of credit hire and third party vehicle damage claims, presented by a third party and their representatives, to mitigate claims costs. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Negotiate with claimant representatives in order to progress and settle credit hire claims, quickly and effectively, within your agreed authority level, based on relevant case law. Instruct and liaise with approved suppliers and company solicitors in the event of credit hire litigation. Maintain own caseload to a high standard. Ensure files are accurately reserved, in line with the company reserving philosophy. Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs. Support development and delivery of the claim s strategy and vision. Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims. Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks. Knowledge, Experience & Qualifications: Sound knowledge of Motor Claims handling, specifically third party credit hire claims and liability. Good knowledge of credit hire case law and its application to claims settlements. Strong negotiation and influencing skills. Ability to plan, organise and prioritise own workload. Good level of verbal and numerical skills and be able to problem solve. Be able to work as part of a team. Ability to stay up to date with market changes and developments. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 06, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Apr 05, 2026
Full time
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Apr 05, 2026
Full time
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Description Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have a number exciting opportunities for a talented insurance lawyers to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recoveries team work across the national offices primarily out of our Bolton and Bristol offices however location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10 and £100K and upwards of £100K. Experience in terms of claims valued over £100K will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. The team regularly delivers training seminars and workshops to various insurer clients and the ideal candidate will have an interest in client development and show a willingness to assist in the preparation and delivery of seminars on technical legal issues. Key Responsibilities Initial review/report to include consideration of funding, prospects of successful recovery and triage Investigating evidential matters, gathering evidence in order to establish cause of action Conducting investigations with third parties Instructing counsel and experts Legal research Drafting generally to include letter of claim, claim form and particulars for issue Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration of and the drafting of Part 36 offers Preparing pre-action and interim applications Driving the litigation process as Claimant to ultimate conclusion Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person To ensure compliance with the SRA Standards & Regulations Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is Bristol Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 05, 2026
Full time
Description Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have a number exciting opportunities for a talented insurance lawyers to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recoveries team work across the national offices primarily out of our Bolton and Bristol offices however location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10 and £100K and upwards of £100K. Experience in terms of claims valued over £100K will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. The team regularly delivers training seminars and workshops to various insurer clients and the ideal candidate will have an interest in client development and show a willingness to assist in the preparation and delivery of seminars on technical legal issues. Key Responsibilities Initial review/report to include consideration of funding, prospects of successful recovery and triage Investigating evidential matters, gathering evidence in order to establish cause of action Conducting investigations with third parties Instructing counsel and experts Legal research Drafting generally to include letter of claim, claim form and particulars for issue Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration of and the drafting of Part 36 offers Preparing pre-action and interim applications Driving the litigation process as Claimant to ultimate conclusion Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person To ensure compliance with the SRA Standards & Regulations Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is Bristol Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Apr 04, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Get Staffed Online Recruitment Limited
Stoke-on-trent, Staffordshire
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
Apr 03, 2026
Full time
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 03, 2026
Full time
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Description The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 02, 2026
Full time
Description The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Description Lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client's SLA, whist delivering commercial benefit to Keoghs. To continuously improve the quality of the team's work.The Team Leader will be responsible for:• The achievement of the team's targets and operational measures• Delivery of a quality service• Client service complianceIn addition, the Team Leader will handle a small caseload (c.20) of complex casualty claims.The Team Leader will report directly to the Deputy Business Unit Director and support other Team Leaders as and when necessary. Key Responsibilities Duties may include but are not limited to:Leading the Team• Take responsibility for establishing a high performance culture within their team• Motivate, innovate and build rapport • Take responsibility for own development, working under limited supervision• Be flexible in approachClaims handling and team management • Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case • Approve payments within their financial authority levels• Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards• Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm• Review files progressing to litigation and record reasons & lessons learnedService Delivery and Compliance• Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development• Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators• Use appropriate systems to monitor staff performance, productivity, sickness and holidays • Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance • Assist the DBUD in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities • Assist in the recruitment of claims handlers and support staff when requested• Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards• Ensure the team is kept up to date with internal and external developments, including leading regular team meetings• Ensure compliance with statutory and regulatory requirements• Actively support and promote the firms values and policies in a professional manner • Assist in internal and external auditClient Management • Assist the Client Service Team with the preparation of client, team and sector analysis and statistics• Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives• Have excellent communication skills with an ability to engage with clients and effect & manage change• Use client knowledge to aid opportunities for the business to extend services or cross sell Skills, Knowledge and Expertise • Highly developed knowledge of processes, systems and procedures• Sound technical knowledge of EL/PL claims• Excellent analytical and problem solving skills• Excellent understanding of client protocols• Excellent understanding of 'best practice' and contribute to its development• Ability to respond to changing client requirements• Excellent communication skills• People oriented with a desire to help others as well as an ability to manage performance where required.• Ability to utilise interpersonal skills to influence and negotiate• Ability to provide balanced feedback at individual level• Excellent organisational skills• Able to initiate and maintain business relationships• Shows commercial awareness in understanding of the market and industry• Demonstrates a passion for the business and their role • Demonstrates an understanding of business development strategies and a willingness to support Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 02, 2026
Full time
Description Lead, encourage, mentor and develop all members of the team to their maximum potential, to ensure the team meets its objectives and deliver their work standards as agreed in the client's SLA, whist delivering commercial benefit to Keoghs. To continuously improve the quality of the team's work.The Team Leader will be responsible for:• The achievement of the team's targets and operational measures• Delivery of a quality service• Client service complianceIn addition, the Team Leader will handle a small caseload (c.20) of complex casualty claims.The Team Leader will report directly to the Deputy Business Unit Director and support other Team Leaders as and when necessary. Key Responsibilities Duties may include but are not limited to:Leading the Team• Take responsibility for establishing a high performance culture within their team• Motivate, innovate and build rapport • Take responsibility for own development, working under limited supervision• Be flexible in approachClaims handling and team management • Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case • Approve payments within their financial authority levels• Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards• Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm• Review files progressing to litigation and record reasons & lessons learnedService Delivery and Compliance• Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development• Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators• Use appropriate systems to monitor staff performance, productivity, sickness and holidays • Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance • Assist the DBUD in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities • Assist in the recruitment of claims handlers and support staff when requested• Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards• Ensure the team is kept up to date with internal and external developments, including leading regular team meetings• Ensure compliance with statutory and regulatory requirements• Actively support and promote the firms values and policies in a professional manner • Assist in internal and external auditClient Management • Assist the Client Service Team with the preparation of client, team and sector analysis and statistics• Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives• Have excellent communication skills with an ability to engage with clients and effect & manage change• Use client knowledge to aid opportunities for the business to extend services or cross sell Skills, Knowledge and Expertise • Highly developed knowledge of processes, systems and procedures• Sound technical knowledge of EL/PL claims• Excellent analytical and problem solving skills• Excellent understanding of client protocols• Excellent understanding of 'best practice' and contribute to its development• Ability to respond to changing client requirements• Excellent communication skills• People oriented with a desire to help others as well as an ability to manage performance where required.• Ability to utilise interpersonal skills to influence and negotiate• Ability to provide balanced feedback at individual level• Excellent organisational skills• Able to initiate and maintain business relationships• Shows commercial awareness in understanding of the market and industry• Demonstrates a passion for the business and their role • Demonstrates an understanding of business development strategies and a willingness to support Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Apr 02, 2026
Full time
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Description Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 02, 2026
Full time
Description Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Job Title: Junior or Newly Qualified Solicitor Location: Uckfield Contract Type: Permanent Salary £45,000 per annum (with salary increase after probation) Benefits including: 24 days Annual Leave + BH, Xmas Close, Parking, Healthcash . Salary will be reviewed after probation period. Office Hours - Monday - Friday Onsite 9-5/5.30pm. 1hr lunch. Office closes at 5pm. Are you a passionate and driven individual looking to kick-start your legal career in a supportive environment? Our client is seeking a Junior or NQ Solicitor to join their dynamic team in Uckfield. This is an incredible opportunity to develop your litigation skills while working on a variety of contentious landlord and tenant matters. What You'll Do: As a Junior Solicitor, you will work closely with three experienced fee earners under the guidance of a senior solicitor, supported by a team of four dedicated case handlers . Your responsibilities will include: Engaging in fee-earning work with supervision and actively contributing to departmental projects. Developing your technical expertise to manage defended and complex cases, particularly in fast track and multitrack matters. Drafting legal documents and ensuring compliance with court directions and orders. Progressing towards the independent management of smaller cases while providing support on larger ones. Communicating with clients, defendants, courts, solicitors, and managing agents. Keeping clients informed about the progress of their cases. Issuing possession claims through the Possession Claims Online system. Preparing paper applications for court, including manual possession, accelerated, and warrant applications. Drafting notices seeking possession and preparing instructions for advocates and counsel. Maintaining and updating case management spreadsheets. Who You Are: To thrive in this role, you should possess the following skills and experience: A understanding of landlord and tenant law (training is available for those without specific experience). A basic knowledge of the Civil Procedure Rules and litigation processes. Strong IT skills, allowing you to navigate case management systems with ease. Highly organised and capable of working independently. Confident in collaborating within a small team and communicating with clients and third parties over the phone. Able to prioritise tasks effectively and work efficiently under pressure. Detail-oriented with a commitment to accuracy. Dedicated to maintaining confidentiality and demonstrating professionalism. Adaptable, creative, and eager to learn and grow within the legal field. Interested? Our client values professional development and is committed to nurturing talent. You'll find yourself in a vibrant, team-oriented atmosphere where your contributions are recognised and appreciated. This role provides an excellent foundation for your legal career, with opportunities to enhance your skills and expand your knowledge. If you're ready to embark on an exciting journey as a Junior Solicitor, we want to hear from you! Apply today to take the next step in your legal career and join a team that supports your growth every step of the way. Ready to Apply? Don't miss out on this fantastic opportunity! Submit your CV and let us help you shine in your legal career. This role is being managed by Debbie Foster - Office Angels Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 01, 2026
Full time
Job Title: Junior or Newly Qualified Solicitor Location: Uckfield Contract Type: Permanent Salary £45,000 per annum (with salary increase after probation) Benefits including: 24 days Annual Leave + BH, Xmas Close, Parking, Healthcash . Salary will be reviewed after probation period. Office Hours - Monday - Friday Onsite 9-5/5.30pm. 1hr lunch. Office closes at 5pm. Are you a passionate and driven individual looking to kick-start your legal career in a supportive environment? Our client is seeking a Junior or NQ Solicitor to join their dynamic team in Uckfield. This is an incredible opportunity to develop your litigation skills while working on a variety of contentious landlord and tenant matters. What You'll Do: As a Junior Solicitor, you will work closely with three experienced fee earners under the guidance of a senior solicitor, supported by a team of four dedicated case handlers . Your responsibilities will include: Engaging in fee-earning work with supervision and actively contributing to departmental projects. Developing your technical expertise to manage defended and complex cases, particularly in fast track and multitrack matters. Drafting legal documents and ensuring compliance with court directions and orders. Progressing towards the independent management of smaller cases while providing support on larger ones. Communicating with clients, defendants, courts, solicitors, and managing agents. Keeping clients informed about the progress of their cases. Issuing possession claims through the Possession Claims Online system. Preparing paper applications for court, including manual possession, accelerated, and warrant applications. Drafting notices seeking possession and preparing instructions for advocates and counsel. Maintaining and updating case management spreadsheets. Who You Are: To thrive in this role, you should possess the following skills and experience: A understanding of landlord and tenant law (training is available for those without specific experience). A basic knowledge of the Civil Procedure Rules and litigation processes. Strong IT skills, allowing you to navigate case management systems with ease. Highly organised and capable of working independently. Confident in collaborating within a small team and communicating with clients and third parties over the phone. Able to prioritise tasks effectively and work efficiently under pressure. Detail-oriented with a commitment to accuracy. Dedicated to maintaining confidentiality and demonstrating professionalism. Adaptable, creative, and eager to learn and grow within the legal field. Interested? Our client values professional development and is committed to nurturing talent. You'll find yourself in a vibrant, team-oriented atmosphere where your contributions are recognised and appreciated. This role provides an excellent foundation for your legal career, with opportunities to enhance your skills and expand your knowledge. If you're ready to embark on an exciting journey as a Junior Solicitor, we want to hear from you! Apply today to take the next step in your legal career and join a team that supports your growth every step of the way. Ready to Apply? Don't miss out on this fantastic opportunity! Submit your CV and let us help you shine in your legal career. This role is being managed by Debbie Foster - Office Angels Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Values: Our culture is built on sustainability and success for both our people and clients. Our four core values are central to everything we do: We are Connected: Building strong relationships within and outside the firm. We are Dynamic: Embracing change and innovation to stay ahead. We are Innovative: Continuously seeking better ways to serve our clients. We Succeed Together: Collaborating as a team to achieve shared goals. Join Keoghs LLP and thrive in a role that values your expertise, fosters your growth, and celebrates your success. Apply now and become part of a firm where your contribution truly matters! Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Values: Our culture is built on sustainability and success for both our people and clients. Our four core values are central to everything we do: We are Connected: Building strong relationships within and outside the firm. We are Dynamic: Embracing change and innovation to stay ahead. We are Innovative: Continuously seeking better ways to serve our clients. We Succeed Together: Collaborating as a team to achieve shared goals. Join Keoghs LLP and thrive in a role that values your expertise, fosters your growth, and celebrates your success. Apply now and become part of a firm where your contribution truly matters! Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant product liability and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a Partner on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: When assisting a Partner on complex and high-value cases, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Conducting thorough investigations. Supporting all aspects of the litigation process. Analysing issues of coverage, liability, quantum, and strategy. Preparing first draft instructions to counsel and experts. Performing legal research. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Independently handle a caseload from start to finish with minimal supervision. Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Join us and thrive in a role that balances independence and teamwork, ensuring you grow professionally while making a significant impact! Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant product liability insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer clients Technical Expertise: Familiarity with product liability, Consumer Protection Act, breach of contract, negligence, property law, and insurance coverage issues Time management: Excellent time management skills, ability to prioritise appropriately, record time appropriately and comply with guidelines, and meet chargeable time targets. Proactivity: Ability to think ahead and proactively drive cases forward. Desirable: Customer Relations: Experience dealing with challenging customers Work generation: Ability to generate work externally and from within Keoghs Delegation and supervision: Ability to delegate work and supervise junior fee earners. Business Development: Desire to assist with BD, training to clients, article writing, and contribute to the Product Liability Special Interest Group Required Soft Skills: Prioritisation: Strong ability to manage and prioritise workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant product liability and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a Partner on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: When assisting a Partner on complex and high-value cases, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Conducting thorough investigations. Supporting all aspects of the litigation process. Analysing issues of coverage, liability, quantum, and strategy. Preparing first draft instructions to counsel and experts. Performing legal research. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Independently handle a caseload from start to finish with minimal supervision. Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Join us and thrive in a role that balances independence and teamwork, ensuring you grow professionally while making a significant impact! Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant product liability insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer clients Technical Expertise: Familiarity with product liability, Consumer Protection Act, breach of contract, negligence, property law, and insurance coverage issues Time management: Excellent time management skills, ability to prioritise appropriately, record time appropriately and comply with guidelines, and meet chargeable time targets. Proactivity: Ability to think ahead and proactively drive cases forward. Desirable: Customer Relations: Experience dealing with challenging customers Work generation: Ability to generate work externally and from within Keoghs Delegation and supervision: Ability to delegate work and supervise junior fee earners. Business Development: Desire to assist with BD, training to clients, article writing, and contribute to the Product Liability Special Interest Group Required Soft Skills: Prioritisation: Strong ability to manage and prioritise workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Tactical Credit Hire unit deal with Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value. The caseload will consist of pre-litigation and litigated claims. You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent. This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client's. Benefits: 25 Days Holiday (increases with service; buy/sell 3 days Private Medical Insurance (Bupa; family cover option) Simply Health Care Cash Plan Death in Service Critical Illness Cover Income Protection (PH Pension Contribution (5% Employee / 3% Employer) Cycle to Work Scheme Tech Scheme Season Ticket Loan Car Parking Scheme Gym Flex Key Responsibilities The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary. The main aspects of the role will involve: Review and analysis of files throughout the life of the case, and in accordance with the client guidelines Develop and maintain client relationships, always keeping the client at the heart of every decision Formulating an initial strategy for approval by Technical Supervisor. Legal research Undertaking telephone negotiations with third party Solicitors Liaising with the insured and insurers where necessary Ensuring 'actions' are carried out as per the task list within the Case Management System Accurately recording time Accurately completing the dispute resolution process Processing bills Ensuring all files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values Ability to work in target driven environmentThe role will also involve an understanding of the court process, to include: Drafting defences Completing allocation questionnaire's Dealing with disclosure and exchange of evidence Completing listing questionnaire's Completing pre-trial checklists Instructing Counsel Drafting CPR Part 18 questions Drafting CPR Part 35 questions Drafting Counter schedules Working Hours Monday to Friday 9am-5pm with 1 hour for lunch.# INDUK I Skills, Knowledge and Expertise Essential: Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases. Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Good telephone negotiation skills Ability to follow work processes and keep to Strategy Ability to recognise when sensitivity and tact are required Ability to make decisions Ability to remain calm under pressure Good IT skills including Word, Outlook, and experience of a Case Management System preferred Adhere to the Keoghs Values Desirable: Experience of handling PI claims • Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
The Tactical Credit Hire unit deal with Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value. The caseload will consist of pre-litigation and litigated claims. You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent. This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client's. Benefits: 25 Days Holiday (increases with service; buy/sell 3 days Private Medical Insurance (Bupa; family cover option) Simply Health Care Cash Plan Death in Service Critical Illness Cover Income Protection (PH Pension Contribution (5% Employee / 3% Employer) Cycle to Work Scheme Tech Scheme Season Ticket Loan Car Parking Scheme Gym Flex Key Responsibilities The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary. The main aspects of the role will involve: Review and analysis of files throughout the life of the case, and in accordance with the client guidelines Develop and maintain client relationships, always keeping the client at the heart of every decision Formulating an initial strategy for approval by Technical Supervisor. Legal research Undertaking telephone negotiations with third party Solicitors Liaising with the insured and insurers where necessary Ensuring 'actions' are carried out as per the task list within the Case Management System Accurately recording time Accurately completing the dispute resolution process Processing bills Ensuring all files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values Ability to work in target driven environmentThe role will also involve an understanding of the court process, to include: Drafting defences Completing allocation questionnaire's Dealing with disclosure and exchange of evidence Completing listing questionnaire's Completing pre-trial checklists Instructing Counsel Drafting CPR Part 18 questions Drafting CPR Part 35 questions Drafting Counter schedules Working Hours Monday to Friday 9am-5pm with 1 hour for lunch.# INDUK I Skills, Knowledge and Expertise Essential: Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases. Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable Ability to use own initiative Ability to plan and prioritise workloads Excellent listening and verbal communication skills Good telephone negotiation skills Ability to follow work processes and keep to Strategy Ability to recognise when sensitivity and tact are required Ability to make decisions Ability to remain calm under pressure Good IT skills including Word, Outlook, and experience of a Case Management System preferred Adhere to the Keoghs Values Desirable: Experience of handling PI claims • Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Are you ready to take your litigation skills to the next level? Join our team as a Specialist Intermediate Track File Handler and make an impact in a challenging, rewarding role. As a Specialist Handler you will handle litigated delegated and non-delegated motor instructions on behalf of key insurer clients as well as the MIB, valued from £25,000 to £100,000. The successful candidate will work in a small team dedicated to dealing with cases involving indemnity issues, on behalf of the MIB and other UK's largest insurers and will report directly to the Team Leader in respect of day-to-day tasks. The team handle cases valued from £0-£150,000 in value. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge as well as their understanding of the litigation process and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. The successful candidate should therefore be able to recognise cases with a technical bias, e.g. whether the MIB is the correct party to pursue (having an understanding of the Uninsured Drivers and Untraced Drivers Agreement) or whether an Insurer is a contractual Insurer, RTA Insurer, or Article 75 Insurer, and what actions are required if the policyholder is a Claimant and there is a counterclaim be pursued. They should also be able to handle claims valued in excess of £25,000 and be familiar with the Part 7 litigation process, and capable of identifying large loss triggers. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of Part 7 litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Comply with SLA requirement and critical dates Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines, including cost budgeting, instruction of own experts etc Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Attend Conferences with Counsel & experts/clients Ensuring relevant tasks are delegated to the paralegals Accurately recording time and management information Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Minimum of 24 months experience of handling litigated claims, including Part 7 claims Minimum of 12 months experience of handling cases valued in excess of £25,000 Sound and practical experience of handling Intermediate/Multi Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Have an understanding of indemnity and/or the MIB would be beneficial Reporting to, liaising with and meeting clients with a high level of professionalism Drafting of legal documents, including defences, applications, witness statements, Part 35 Questions, Part 18 Questions Preparing instructions to counsel and experts and attending and advising in conference Conducting research and keeping up to date with legal and industry practices A high level of accuracy and attention to detail The ability to meet deadlines and work efficiently by managing time in a fast-paced environment A Professional manner with the ability to build relationship internally and externally Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Follow work processes and keep to Strategy Ability to make decisions Assertive and confident to managing expectations Strong written and verbal communication skills Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless Working Hours 35 hours per week. Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. The team currently enjoys hybrid working, being in the office 1 day per week. Primary location for this role is Bolton, Parklands Office. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Are you ready to take your litigation skills to the next level? Join our team as a Specialist Intermediate Track File Handler and make an impact in a challenging, rewarding role. As a Specialist Handler you will handle litigated delegated and non-delegated motor instructions on behalf of key insurer clients as well as the MIB, valued from £25,000 to £100,000. The successful candidate will work in a small team dedicated to dealing with cases involving indemnity issues, on behalf of the MIB and other UK's largest insurers and will report directly to the Team Leader in respect of day-to-day tasks. The team handle cases valued from £0-£150,000 in value. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge as well as their understanding of the litigation process and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. The successful candidate should therefore be able to recognise cases with a technical bias, e.g. whether the MIB is the correct party to pursue (having an understanding of the Uninsured Drivers and Untraced Drivers Agreement) or whether an Insurer is a contractual Insurer, RTA Insurer, or Article 75 Insurer, and what actions are required if the policyholder is a Claimant and there is a counterclaim be pursued. They should also be able to handle claims valued in excess of £25,000 and be familiar with the Part 7 litigation process, and capable of identifying large loss triggers. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of Part 7 litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Comply with SLA requirement and critical dates Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines, including cost budgeting, instruction of own experts etc Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Attend Conferences with Counsel & experts/clients Ensuring relevant tasks are delegated to the paralegals Accurately recording time and management information Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Minimum of 24 months experience of handling litigated claims, including Part 7 claims Minimum of 12 months experience of handling cases valued in excess of £25,000 Sound and practical experience of handling Intermediate/Multi Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Have an understanding of indemnity and/or the MIB would be beneficial Reporting to, liaising with and meeting clients with a high level of professionalism Drafting of legal documents, including defences, applications, witness statements, Part 35 Questions, Part 18 Questions Preparing instructions to counsel and experts and attending and advising in conference Conducting research and keeping up to date with legal and industry practices A high level of accuracy and attention to detail The ability to meet deadlines and work efficiently by managing time in a fast-paced environment A Professional manner with the ability to build relationship internally and externally Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Follow work processes and keep to Strategy Ability to make decisions Assertive and confident to managing expectations Strong written and verbal communication skills Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless Working Hours 35 hours per week. Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. The team currently enjoys hybrid working, being in the office 1 day per week. Primary location for this role is Bolton, Parklands Office. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
