We're looking for a detail-driven and adaptable Claims Support Handler to join our clients' specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year. About the RoleThis position follows a seasonal rhythm: Winter Months (Technical Focus): Validate claims at first notification of loss Review policy wordings and assess claim validity Analyse technical reports, photos, and evidence Liaise with surveyors and insurers Identify inconsistencies and potential fraud Summer Months (Support Focus): Maintain and update CRM systems (Zoho experience desirable) Assist with financial admin, including payment chasing Coordinate site inspections between surveyors and clients Provide key administrative support to the wider team What We're Looking ForEssential: Experience in a claims handling environment Strong ability to interpret complex policy wordings Confident using CRM systems (Zoho or similar) Desirable: CII qualifications Construction industry knowledge A flexible, proactive mindset with strong attention to detail What's on Offer Competitive salary starting from £30,000+ Private healthcare package Life insurance (5x salary) Free on-site parking The chance to develop within a specialist, niche area of insurance If you're looking for a role that offers variety, technical challenge, and long-term growth, we'd love to hear from you. Apply now or get in touch to find out more.
Apr 10, 2026
Full time
We're looking for a detail-driven and adaptable Claims Support Handler to join our clients' specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year. About the RoleThis position follows a seasonal rhythm: Winter Months (Technical Focus): Validate claims at first notification of loss Review policy wordings and assess claim validity Analyse technical reports, photos, and evidence Liaise with surveyors and insurers Identify inconsistencies and potential fraud Summer Months (Support Focus): Maintain and update CRM systems (Zoho experience desirable) Assist with financial admin, including payment chasing Coordinate site inspections between surveyors and clients Provide key administrative support to the wider team What We're Looking ForEssential: Experience in a claims handling environment Strong ability to interpret complex policy wordings Confident using CRM systems (Zoho or similar) Desirable: CII qualifications Construction industry knowledge A flexible, proactive mindset with strong attention to detail What's on Offer Competitive salary starting from £30,000+ Private healthcare package Life insurance (5x salary) Free on-site parking The chance to develop within a specialist, niche area of insurance If you're looking for a role that offers variety, technical challenge, and long-term growth, we'd love to hear from you. Apply now or get in touch to find out more.
Job Title: Claims Handler - Defendant Personal Injury (EL/PL) Location: Bradford with Hybrid Working Salary: £30,000 to£35,000 Salary Bracket Contract: Full Time, Permanent Overview: Our client is a leading law firm with a strong national reputation and global outreach, while maintaining an independent and supportive organisational culture. The firm is recognised for delivering high-quality legal services and has built a strong client base supported by experienced professionals across multiple practice areas.The firm prides itself on being a people-first organisation with a genuine focus on employee well-being and career progression. With competitive salaries, leading training and development opportunities, and flexible working arrangements, the firm offers an excellent environment for legal professionals to develop their careers.Due to continued growth within their Personal Injury team, the firm is now looking to recruit a Claims Handler to join their department. This is an excellent opportunity for a candidate looking to further develop their career within defendant personal injury claims while working as part of a reputable and supportive team. Position: The successful candidate will be responsible for managing a caseload of Employer's Liability and Public Liability (EL/PL) matters, ensuring files are progressed efficiently through the MOJ Claims Portal.The role will involve liaising confidently and professionally with opponents, experts, regulatory authorities and clients via telephone, email and written correspondence. The successful candidate will negotiate settlements on both liability and quantum while ensuring claims are handled in a timely and effective manner.Additional responsibilities will include pursuing recovery actions against third parties where appropriate, maintaining accurate financial and risk assessments for all claims, and ensuring compliance with internal procedures and client-specific protocols.The role will also involve regularly reviewing performance and working towards achieving personal performance targets.This position would suit a candidate with experience in Defendant Personal Injury claims. Although the role focuses on litigated EL/PL claims, candidates with a professional background exclusively in RTA claims will also be considered. Key Details: The successful candidate will join a well-established firm offering a competitive salary alongside an attractive and comprehensive benefits package.Benefits include 25 days annual leave plus bank holidays, with increasing holiday entitlement following 2 and 5 years of service. The firm also offers an optional holiday purchase scheme through salary sacrifice.Additional benefits include enhanced pension contributions which increase with service, life assurance, private healthcare, discounted legal services and a firmwide reward and recognition scheme.Employees also benefit from a strong wellbeing offering including a mental health and wellbeing programme, enhanced parental leave package, employee assistance programme, sports and social clubs, travel scheme, free snacks and long service awards. Hybrid working arrangements are also available. How to Apply: If you are interested in this Claims Handler opportunity, please submit your application using the link provided. For a confidential discussion about the role, you are welcome to contact Rhys Spencer on , who is managing this recruitment process. To From Record Yes No Always use these settings
Apr 09, 2026
Full time
Job Title: Claims Handler - Defendant Personal Injury (EL/PL) Location: Bradford with Hybrid Working Salary: £30,000 to£35,000 Salary Bracket Contract: Full Time, Permanent Overview: Our client is a leading law firm with a strong national reputation and global outreach, while maintaining an independent and supportive organisational culture. The firm is recognised for delivering high-quality legal services and has built a strong client base supported by experienced professionals across multiple practice areas.The firm prides itself on being a people-first organisation with a genuine focus on employee well-being and career progression. With competitive salaries, leading training and development opportunities, and flexible working arrangements, the firm offers an excellent environment for legal professionals to develop their careers.Due to continued growth within their Personal Injury team, the firm is now looking to recruit a Claims Handler to join their department. This is an excellent opportunity for a candidate looking to further develop their career within defendant personal injury claims while working as part of a reputable and supportive team. Position: The successful candidate will be responsible for managing a caseload of Employer's Liability and Public Liability (EL/PL) matters, ensuring files are progressed efficiently through the MOJ Claims Portal.The role will involve liaising confidently and professionally with opponents, experts, regulatory authorities and clients via telephone, email and written correspondence. The successful candidate will negotiate settlements on both liability and quantum while ensuring claims are handled in a timely and effective manner.Additional responsibilities will include pursuing recovery actions against third parties where appropriate, maintaining accurate financial and risk assessments for all claims, and ensuring compliance with internal procedures and client-specific protocols.The role will also involve regularly reviewing performance and working towards achieving personal performance targets.This position would suit a candidate with experience in Defendant Personal Injury claims. Although the role focuses on litigated EL/PL claims, candidates with a professional background exclusively in RTA claims will also be considered. Key Details: The successful candidate will join a well-established firm offering a competitive salary alongside an attractive and comprehensive benefits package.Benefits include 25 days annual leave plus bank holidays, with increasing holiday entitlement following 2 and 5 years of service. The firm also offers an optional holiday purchase scheme through salary sacrifice.Additional benefits include enhanced pension contributions which increase with service, life assurance, private healthcare, discounted legal services and a firmwide reward and recognition scheme.Employees also benefit from a strong wellbeing offering including a mental health and wellbeing programme, enhanced parental leave package, employee assistance programme, sports and social clubs, travel scheme, free snacks and long service awards. Hybrid working arrangements are also available. How to Apply: If you are interested in this Claims Handler opportunity, please submit your application using the link provided. For a confidential discussion about the role, you are welcome to contact Rhys Spencer on , who is managing this recruitment process. To From Record Yes No Always use these settings
HDR Fee Earner (3-8 PQE) Salary:£32000-£40000 DOE Hybrid - 1 day office 4 WFH About Us Our client provides top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. They are highly experienced in running a range of claims, which includes precedent setting litigation. They pride themselves on offering a supportive and collegiate atmosphere. At all levels they recruit people who have the potential to progress their careers with them. Many of their former paralegals are now qualified solicitors with them, for example. We are looking for a 3-8 PQE Solicitor/File Handler to join the team . The successful candidate will work as part of an industry leading litigation team, managing their own caseload as well as assisting more senior fee earners on larger matters. This is a great opportunity for a Solicitor to further a career in consumer litigation. The Role The role will include: Managing a mixed, varied and interesting caseload with a bias towards Housing Disrepair Handling smaller matters with autonomy, while assisting on larger cases Drafting letters and preparing file notes Drafting legal documents such as witness statements Preparation for and attendance at court hearings Legal research Liaising with clients, other parties and the court Proofreading and checking documents for quality / consistency Assisting with marketing initiatives There are considerable opportunities for progression within the Firm. We operate a true meritocracy. About You Solicitor/File Handler with 3-8 years PQE Experience of Housing Disrepair claims an advantage Ability to work autonomously and in a team Organised with effective time management skills to ensure deadlines are met Good communication skills Commercially aware Confident with Word, Excel and Outlook A positive and proactive attitude Goal orientated with a strong desire to improve and succeed Likely to be based in Manchester, but candidates in other locations (include remote) considered
Apr 08, 2026
Full time
HDR Fee Earner (3-8 PQE) Salary:£32000-£40000 DOE Hybrid - 1 day office 4 WFH About Us Our client provides top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. They are highly experienced in running a range of claims, which includes precedent setting litigation. They pride themselves on offering a supportive and collegiate atmosphere. At all levels they recruit people who have the potential to progress their careers with them. Many of their former paralegals are now qualified solicitors with them, for example. We are looking for a 3-8 PQE Solicitor/File Handler to join the team . The successful candidate will work as part of an industry leading litigation team, managing their own caseload as well as assisting more senior fee earners on larger matters. This is a great opportunity for a Solicitor to further a career in consumer litigation. The Role The role will include: Managing a mixed, varied and interesting caseload with a bias towards Housing Disrepair Handling smaller matters with autonomy, while assisting on larger cases Drafting letters and preparing file notes Drafting legal documents such as witness statements Preparation for and attendance at court hearings Legal research Liaising with clients, other parties and the court Proofreading and checking documents for quality / consistency Assisting with marketing initiatives There are considerable opportunities for progression within the Firm. We operate a true meritocracy. About You Solicitor/File Handler with 3-8 years PQE Experience of Housing Disrepair claims an advantage Ability to work autonomously and in a team Organised with effective time management skills to ensure deadlines are met Good communication skills Commercially aware Confident with Word, Excel and Outlook A positive and proactive attitude Goal orientated with a strong desire to improve and succeed Likely to be based in Manchester, but candidates in other locations (include remote) considered
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Apr 08, 2026
Full time
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements. You'll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You'll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision making to help deliver good outcomes for consumers and minimise the need for complaint related compensation. Role: Claims Complaints Handler Location: Liverpool or Sevenoaks hybrid Working hours: 37.5 hours a week - Monday to Friday, between the hours of 9am to 5:30pm Salary: £28,000 - £34,000 Depending on Experience plus £2000 performance related bonus potential per annum, achieved quarterly What You'll Be Doing: Crushing Your Goals & KPIs Every day, you'll have the chance to hit clear targets and make a real impact on our customers and our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence Delivering fantastic service will be your superpower. You'll shine in call and file quality audits and always strive to meet our high standards while delivering consistently good outcomes for consumers under the FCA Consumer Duty. Turning Complaints into Opportunities Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy and problem solving skills, resolving both reportable and non reportable motor insurance complaints fairly and promptly. Managing Complaints from Start to Finish You'll own each complaint throughout its lifecycle - from first contact through to final response, including complaints that may be escalated to the Financial Ombudsman Service. You'll gather and review all relevant evidence, make fair and reasonable decisions, and clearly explain your rationale to customers. Owning Data & Regulatory Timelines You'll capture and record accurate, high quality data at every stage of the complaint journey, protecting its integrity from start to finish. You'll manage your diary and workload effectively to minimise complaint lifecycles and ensure all regulatory deadlines are met. Managing Financial Exposure You'll accurately assess the financial impact of complaints, taking early, effective decisions to minimise complaint related compensation while still delivering good outcomes for consumers. Driving Continuous Improvement By identifying root causes and spotting trends, you'll provide feedback to the wider business to help improve our products, processes and overall customer journey. Providing VIP Service to Every Customer Whether you're helping a regular customer or someone going through a tough time, you'll go above and beyond to make their experience as positive as possible. Being a Brand Ambassador You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with - customers, colleagues and external partners. What We're Looking For: Motivation & Drive You're passionate about providing exceptional service, tackling challenges head on, and continuously improving how you work. Strong Communication Skills You'll be handling complaints via phone, email and potentially webchat - you're great at explaining things clearly and making customers feel heard, respected and valued. Empathy & Patience You can handle tricky situations with calm and professionalism, showing genuine empathy and care, especially for customers who may need a little extra support. Goal Orientated & Commercial You love a challenge and take pride in hitting your targets, while also making balanced, commercial decisions that support both good customer outcomes and business needs. Attention to Detail Accuracy matters - you have an eye for detail when investigating complaints, assessing evidence, and recording information. Regulatory Awareness (or Willingness to Learn) You already understand, or are keen to develop your knowledge of, FCA regulations, the Consumer Duty and complaint handling rules. Team Player & Self Starter You're a motivated self starter who can work independently, but you also collaborate well with others across Claims and other teams. Experience Previous experience in household insurance & Claims Handling is essential, financial services or complaint handling is desirable but not essential - full training will be provided. Why This Opportunity is So Exciting: Career Growth with Pay Increases Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that set you up for long term success. As your experience and performance grow, so does your pay. Join an Amazing Team You won't just be another employee - you'll be part of a supportive, friendly team that's always pushing each other to be better. Endless Development Opportunities We believe in continuous growth. As you master new skills and deepen your expertise in complaint handling and insurance, there's always a chance to level up. A Fun and Dynamic Environment This isn't your average job. With a positive, high energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn At Acorn Insurance,we'reproudofourroots - and even prouder of how farwe'vecome. As part of the Acorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing 1,700+ people across the UKand reached a milestone £750 millionin total value of insurance policies written in 2024. We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement A maximum of35 days' holiday (dependingon role and tenure)including bank holidays,withadditionalbuy/sell options 24/7 mental health support& free counsellingavailable Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, includingearly accesstosalaryviaour internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to ourcolleague's: Mindful Employer- championing mental health andwellbeing Disability Confident Level 1 & 2- creating accessible, inclusive opportunities Menopause Friendly accredited- supporting every stage of life ️ Armed Forces Covenant signatory- honouring those who serve ️ Armed Forces Defence employer recognition scheme- Supportingthose who serve Great Places to Work2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development- proud to be investing in people's future Best Place to Work for Women- breaking down barriers to women's career progression Ifyou'relooking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool -Grow withAcorn. A Few Things to Know Before You Apply We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Becauseour training is quitecomprehensive,we can only consider applicants who have at least one yearremaining on their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship. We'reHere to Support You We'recommitted to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding. Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries. You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions. You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes. Job title:Recoveries Abandonment & AI Analyst Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm What you'll be doing Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness. Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors. Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance. Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance. Produce clear, insight led MI for senior leadership to support decision making. Manage a small caseload, delivering optimal recovery strategies and outcomes. Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement. What you'll bring Strong technical knowledge of recoveries, subrogation and litigation. Excellent analytical skills and attention to detail. Ability to interpret AI outputs and provide clear, structured feedback. Confident decision making with sound commercial judgement. Clear communicator with a positive, coaching led approach. Highly organised, proactive and resilient, with a continuous improvement mindset. Additional Requirements Some travel to internal claims sites and panel solicitor offices will be required. Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Apr 08, 2026
Full time
The Recoveries Abandonment & AI Analyst plays a critical role in supporting our purpose: helping our customers when they need us most - with speed, ease and understanding. Within Recoveries, this means securing the highest possible returns from third party insurers as quickly as possible, contributing to around £50m of annual recoveries. You'll provide second line oversight of abandonment decisions across First Party Claims, ensuring they are technically accurate, commercially sound and aligned with delegated authority. You'll offer expert challenge and guidance to handlers, team leaders and panel solicitors, helping to minimise leakage and drive consistent, high quality decisions. You'll also support the development and optimisation of AI driven recovery tools, analysing outputs and identifying improvement opportunities to ensure accuracy, compliance and commercial effectiveness. Alongside this, you'll manage a small caseload, taking accountability for achieving the best possible recovery outcomes. Job title:Recoveries Abandonment & AI Analyst Location: Liverpool or Sevenoaks office /Hybrid/Consider remote working Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm What you'll be doing Review and sign off abandonment decisions within a £50k authority limit, ensuring accuracy, consistency and commercial soundness. Provide technical oversight, challenge and guidance to handlers, team leaders and panel solicitors. Analyse and optimise AI generated recovery outputs, maintaining effective feedback loops to improve accuracy and compliance. Conduct audits, identify themes and recommend improvements that reduce leakage and strengthen recovery performance. Produce clear, insight led MI for senior leadership to support decision making. Manage a small caseload, delivering optimal recovery strategies and outcomes. Collaborate with teams across Claims, Legal, Engineering, Finance, Risk and external partners to drive continuous improvement. What you'll bring Strong technical knowledge of recoveries, subrogation and litigation. Excellent analytical skills and attention to detail. Ability to interpret AI outputs and provide clear, structured feedback. Confident decision making with sound commercial judgement. Clear communicator with a positive, coaching led approach. Highly organised, proactive and resilient, with a continuous improvement mindset. Additional Requirements Some travel to internal claims sites and panel solicitor offices will be required. Expected to maintain strong and up to date knowledge of industry developments, legal frameworks, AI best practice and recoveries case law. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
Apr 08, 2026
Full time
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
Employment Senior Technical Solicitor / CILEX Location: Cardiff Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) Overview A respected regional firm with a strong national footprint is looking for a seasoned Employment law specialist to join its Cardiff based team. This senior technical position is ideal for someone who enjoys complex advisory work, thrives on problem solving and is keen to support and guide colleagues across a busy division. You'll work with a diverse client base, including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, covering both claimant and respondent matters. The team is well established, highly collaborative and recognised for its technical expertise. Working closely with the Group Leader and Partner, you'll contribute to the development of best practice, provide strategic input and act as a trusted technical resource within the department. Key Responsibilities Delivering expert technical, strategic and practical advice on employment law Acting as a senior support figure for colleagues across the team Building strong client relationships and ensuring a high standard of service Upholding and promoting best practice in employment litigation Hybrid working is available, with a blend of home working and time in the Cardiff office. Candidate Requirements Essential Skills & Experience Qualified Solicitor, CILEX lawyer or equivalent Strong technical understanding of employment law Commercially minded with a pragmatic approach to resolving issues Experience working with both lay clients and insurers Confident managing all stages of employment litigation Able to work effectively under pressure and meet deadlines Desirable Experience liaising with defendant insurer claims handlers Why Join? Generous annual leave and wellbeing support Health cash plan and lifestyle benefits Flexible working options Recognition and referral reward schemes Clear development pathways and opportunities for progression For more information about this role please contact Hannah Somers at Chadwick Nott. (t) (m) (e) At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Apr 07, 2026
Full time
Employment Senior Technical Solicitor / CILEX Location: Cardiff Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) Overview A respected regional firm with a strong national footprint is looking for a seasoned Employment law specialist to join its Cardiff based team. This senior technical position is ideal for someone who enjoys complex advisory work, thrives on problem solving and is keen to support and guide colleagues across a busy division. You'll work with a diverse client base, including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, covering both claimant and respondent matters. The team is well established, highly collaborative and recognised for its technical expertise. Working closely with the Group Leader and Partner, you'll contribute to the development of best practice, provide strategic input and act as a trusted technical resource within the department. Key Responsibilities Delivering expert technical, strategic and practical advice on employment law Acting as a senior support figure for colleagues across the team Building strong client relationships and ensuring a high standard of service Upholding and promoting best practice in employment litigation Hybrid working is available, with a blend of home working and time in the Cardiff office. Candidate Requirements Essential Skills & Experience Qualified Solicitor, CILEX lawyer or equivalent Strong technical understanding of employment law Commercially minded with a pragmatic approach to resolving issues Experience working with both lay clients and insurers Confident managing all stages of employment litigation Able to work effectively under pressure and meet deadlines Desirable Experience liaising with defendant insurer claims handlers Why Join? Generous annual leave and wellbeing support Health cash plan and lifestyle benefits Flexible working options Recognition and referral reward schemes Clear development pathways and opportunities for progression For more information about this role please contact Hannah Somers at Chadwick Nott. (t) (m) (e) At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Employment Senior Technical Solicitor / CILEX Location: Bristol Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) The Role A leading regional law firm with a strong national presence is seeking an experienced Employment specialist to join its established and highly regarded Employment team. This is a senior technical role suited to someone who thrives on complex advisory work and enjoys supporting colleagues across a busy division. You'll work with a broad mix of clients including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, handling both claimant and respondent matters. The team is well structured, collaborative and known for its high technical standards. Reporting directly to the Group Leader and Partner, you'll play a key role in shaping best practice, offering strategic guidance and acting as a go to expert within the department. Key Responsibilities Providing high level technical, strategic and practical advice on employment law Acting as a senior point of support for colleagues across the team Building strong relationships with clients and delivering excellent service Setting and maintaining best practice standards in employment litigation Hybrid working is available, with time split between home and the Bristol office. Candidate Requirements Essential Skills & Experience Fully qualified Solicitor, CILEX lawyer or equivalent Solid knowledge and technical expertise of employment law Strong commercial awareness and a practical approach to problem solving Experience working with both lay and insurer clients Confident handling all aspects of employment litigation Ability to work under pressure and manage deadlines effectively Desirable Experience liaising with defendant insurer claims handlers Why Join? You'll be joining a forward thinking, people focused firm that invests heavily in its teams and offers genuine opportunities for development. Expect a supportive culture, strong work-life balance and a comprehensive benefits package, including: Excellent annual leave and wellbeing benefits Health cash plan and lifestyle perks Flexible working Recognition and referral reward schemes Clear development pathways and routes to qualification For more information about this role please contact Hannah Somers at Chadwick Nott. Tel: Mobile: Email: At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
Apr 07, 2026
Full time
Employment Senior Technical Solicitor / CILEX Location: Bristol Salary: From £50,000 (DOE) Contract: Permanent, Full Time (Part time considered) The Role A leading regional law firm with a strong national presence is seeking an experienced Employment specialist to join its established and highly regarded Employment team. This is a senior technical role suited to someone who thrives on complex advisory work and enjoys supporting colleagues across a busy division. You'll work with a broad mix of clients including Legal Expenses Insurers, liability insurers, businesses, consumers and institutions, handling both claimant and respondent matters. The team is well structured, collaborative and known for its high technical standards. Reporting directly to the Group Leader and Partner, you'll play a key role in shaping best practice, offering strategic guidance and acting as a go to expert within the department. Key Responsibilities Providing high level technical, strategic and practical advice on employment law Acting as a senior point of support for colleagues across the team Building strong relationships with clients and delivering excellent service Setting and maintaining best practice standards in employment litigation Hybrid working is available, with time split between home and the Bristol office. Candidate Requirements Essential Skills & Experience Fully qualified Solicitor, CILEX lawyer or equivalent Solid knowledge and technical expertise of employment law Strong commercial awareness and a practical approach to problem solving Experience working with both lay and insurer clients Confident handling all aspects of employment litigation Ability to work under pressure and manage deadlines effectively Desirable Experience liaising with defendant insurer claims handlers Why Join? You'll be joining a forward thinking, people focused firm that invests heavily in its teams and offers genuine opportunities for development. Expect a supportive culture, strong work-life balance and a comprehensive benefits package, including: Excellent annual leave and wellbeing benefits Health cash plan and lifestyle perks Flexible working Recognition and referral reward schemes Clear development pathways and routes to qualification For more information about this role please contact Hannah Somers at Chadwick Nott. Tel: Mobile: Email: At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.
WHY APPLY: Join a dynamic, expanding team where your contributions have a real impact on clients and outcomes. Benefit from structured career development, mentoring, and opportunities to grow into leadership roles. Work in a supportive and professional environment that encourages collaboration, innovation, and achieving results. Be part of a team that values teamwork, professional growth, and making a meaningful difference every day. ABOUT THE TEAM: A nationwide team of 130 specialist professionals, operating across the UK and acting on behalf of all four major legacy insurers, as well as corporate and public sector clients. The team provide an end-to-end disease service, blending strategic advisory expertise with a proven, scalable volume capability across both long- and short-tail disease claims. The team are experts in delivering valuable market insight and trend analysis to help clients strengthen their approach, improve outcomes, and control overall claim spend. The team handle a broad spectrum of matters, from high-volume NIHL claims to complex group litigation, using experience and innovation to minimise indemnity costs. ROLE OVERVIEW: Due to continued expansion, we are seeking an Assistant File Handler to join our Industrial Disease team in Liverpool, supporting a growing and diverse client base. Assist with managing a varied caseload of Industrial Disease matters, including NIHL and other disease claims, contributing to positive client outcomes. Work closely with senior team members to progress claims efficiently while developing your technical knowledge and practical experience. Become part of an energetic, collaborative, and friendly team with strong opportunities for career growth and development. What You'll Do. Assist in progressing files effectively and appropriately, ensuring compliance with client SLAs, court directions, timetables, and SRA Standards & Regulations. Draft court documents, prepare bundles, review records and documentation, and analyse evidence to support the effective management of claims. Support dispute resolution activities, including negotiation, advocacy tasks, and attendance at telephone hearings where required. Liaise with clients, Counsel, and experts, providing accurate client reporting and managing instructions as part of the wider case strategy. Maintain accurate MI, update systems regularly, complete fee-earning tasks efficiently, and work towards achieving agreed chargeable targets. Skills, Knowledge & Expertise Strong organisational skills, with the ability to manage multiple tasks, prioritise workloads effectively, and maintain accurate and well-ordered case files. A motivated and proactive approach to work, demonstrating commitment to meeting deadlines, contributing to team objectives, and delivering a high standard of support. A genuine willingness to learn and develop, with an openness to building technical knowledge and practical experience within a specialist legal environment. Ability to take direction and guidance from senior colleagues, applying feedback constructively while progressively developing technical knowledge and experience. Previous litigation experience is advantageous but not essential. Ability to apply strong analytical and critical thinking skills. Develop a solid understanding of key legal concepts through structured guidance, including the relevant area of law, liability, and quantum. Gain deeper knowledge of the Civil Procedure Rules (CPR) and how they apply in practice. Build experience in financial management, including tracking fees and recording chargeable hours. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets
Apr 07, 2026
Full time
WHY APPLY: Join a dynamic, expanding team where your contributions have a real impact on clients and outcomes. Benefit from structured career development, mentoring, and opportunities to grow into leadership roles. Work in a supportive and professional environment that encourages collaboration, innovation, and achieving results. Be part of a team that values teamwork, professional growth, and making a meaningful difference every day. ABOUT THE TEAM: A nationwide team of 130 specialist professionals, operating across the UK and acting on behalf of all four major legacy insurers, as well as corporate and public sector clients. The team provide an end-to-end disease service, blending strategic advisory expertise with a proven, scalable volume capability across both long- and short-tail disease claims. The team are experts in delivering valuable market insight and trend analysis to help clients strengthen their approach, improve outcomes, and control overall claim spend. The team handle a broad spectrum of matters, from high-volume NIHL claims to complex group litigation, using experience and innovation to minimise indemnity costs. ROLE OVERVIEW: Due to continued expansion, we are seeking an Assistant File Handler to join our Industrial Disease team in Liverpool, supporting a growing and diverse client base. Assist with managing a varied caseload of Industrial Disease matters, including NIHL and other disease claims, contributing to positive client outcomes. Work closely with senior team members to progress claims efficiently while developing your technical knowledge and practical experience. Become part of an energetic, collaborative, and friendly team with strong opportunities for career growth and development. What You'll Do. Assist in progressing files effectively and appropriately, ensuring compliance with client SLAs, court directions, timetables, and SRA Standards & Regulations. Draft court documents, prepare bundles, review records and documentation, and analyse evidence to support the effective management of claims. Support dispute resolution activities, including negotiation, advocacy tasks, and attendance at telephone hearings where required. Liaise with clients, Counsel, and experts, providing accurate client reporting and managing instructions as part of the wider case strategy. Maintain accurate MI, update systems regularly, complete fee-earning tasks efficiently, and work towards achieving agreed chargeable targets. Skills, Knowledge & Expertise Strong organisational skills, with the ability to manage multiple tasks, prioritise workloads effectively, and maintain accurate and well-ordered case files. A motivated and proactive approach to work, demonstrating commitment to meeting deadlines, contributing to team objectives, and delivering a high standard of support. A genuine willingness to learn and develop, with an openness to building technical knowledge and practical experience within a specialist legal environment. Ability to take direction and guidance from senior colleagues, applying feedback constructively while progressively developing technical knowledge and experience. Previous litigation experience is advantageous but not essential. Ability to apply strong analytical and critical thinking skills. Develop a solid understanding of key legal concepts through structured guidance, including the relevant area of law, liability, and quantum. Gain deeper knowledge of the Civil Procedure Rules (CPR) and how they apply in practice. Build experience in financial management, including tracking fees and recording chargeable hours. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Apr 07, 2026
Full time
Solicitor - Aviation (No Aviation experience necessary) Leeds Hybrid Permanent About HF People. Not just lawyers We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. We are looking to recruit an experienced Solicitor to work within our Aviation Team in Leeds. This is a chance to join HF's top rated Aviation Team, working on behalf of a range of aviation insurers and their insured clients around the world. Our small team specialise in defending a wide range of aviation related claims and litigation with a particular emphasis in working for international airports in defence of claims and litigation arising from their everyday aviation activities. What will I be doing? You will work as part of the team as a Solicitor, ensuring that clients are confident that their legal affairs are dealt with in a business-like and competent manner, ensuring the efficient operation of the firm. You will handlepre-litigation and litigatedPersonal Injury, Discrimination, EC1107/2006 andPropertyDamage claims up to £100,000 in valuewith supervision provided by the team's Partner and Associate Partners. You will alsoassistthe team's Partner and Associate Partners with the higher value and/or complex claims that they handle, under close supervision but withoutday-to-dayresponsibility for the file. Cases youare responsible forhandling may include liability and/or quantum disputes. You will be confident developing andmaintaininggood client relationship skills, gaining clients' confidence and that of other professionals by providing clear, practical advice with sound commercial judgment and swift andaccurateimplementation of instructions. It'sessential that youremaincommercially aware and fully familiar with the firm's strategy. Comfortable undertaking knowledgeable discussion about our industry,threatsand opportunities. The Team Our Aviationteamisfilled with ambitious professionals working in an engaging and friendly environment.Theteamsisasociable one with lots of team activities to get involved in. Client engagement is high and somework relatedtravel isrequired,perhaps overseas.Our Aviation team form part ofHF'sFinancialMarkets,Aviation& Marine group so opportunities for abroad caseload areavailable, allowing you togrow with HF as we progressourcombined offering! The Clients The clients represented by theAviation team are mostly related to the aviation industry in its widest sense and include International Airports in the UK and overseas, airstrip owners, domestic airports, aircraft owners and operators, Maintenance, Repair and Overhaul organisations (MROs), Ground Handlers, PRM service providers, private pilots and concessionaires and suppliers related to the worldwide aviation industry. The majority ofthe cases handled by the team is on the instruction of insurance company clients, with cases typically involving personal injury, property damage (including toaircraft), fatal accidents, Inquests, discrimination, DDA 1995 claims or breaches of the PRM Regulations (EC1107/2006). You may be involved in cases of all types in a supporting capacity,assistingthe handling fee earner to manage and advance cases asrequired. Inadditionalto their extensive Aviationclient base the team handlea variety of EL/PL cases on behalf of a variety of LondonMarket insurers. In that regard, knowledge or experience of scaffolding orconstruction related injury claimswould be desirable. What do I need? You will have an interest in civil litigation including personal injury claims, property damage claims, contractualdisputesand Aviation related laws including the Montreal Convention and EC1107/2006butpreviousaviation experience is not needed as full training will be provided. Foreign language skills are notrequired. You willbe aqualified legalprofessionalwith up to 3years PQE as a Solicitor(or equivalent)within England or Wales. We are also keen to hearfrom NewlyQualified Solicitors looking to expand their knowledge. Preferably you will havepreviousexperience of dealing with personal injury claims using the portal and DCP.Previousknowledge of the CPR, the SRA Code of Conduct and their application will be an advantage. You will also be able to meet/exceed billing targets. Previousexperience of hourly rate charging preferable but not essential. You will have a client-centric approach and excellent client care skills. What's in it for you? Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success. 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme Life Insurance & Income Protection Private Medical Insurance & Healthcare Cash Plan Employee Assistance Programme & Digital GP services Pension Scheme Electric Car Scheme Enhanced Maternity, Paternity & Adoption Leave Hybrid & Flexible Working Options Discounted Gym Membership & Employee Discount Hub Flu & Eyecare Vouchers - and more! What next? If HF sounds like a place where you could belong, we'd love to learn more about you! Submit your CV here and we'll be in touchif we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of ourtalent pipeline.
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Apr 05, 2026
Full time
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Apr 05, 2026
Full time
Claims Operations Analyst - Salary £70,000 Date: 9 Jun 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £55,000 - 70,000 per annum Email: Ref: BT885 Duties Fully own the relationship with DXC and responsible for all ECF reporting Produce daily/weekly/monthly/quarterly MI reports & dashboards Deliver analysis on claims performance for internal claims handlers Absorb various streams of data to incorporate into high level analysis, through Power BI dashboards (training provided if necessary) Collate data from various teams to include within committee/board/management meetings Report running from internal claims systems and collate into high level MI pack/dashboard Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy Data integrity improvements across claims to include within claims performance packs/dashboards Provide assistance for all internal/external audits of the UK claims function Participate in internal system changes/enhancements and provide support for any internal system projects Assist in peer review report running, and provide assistance with peer review results and reporting Ensure timely and accuracy of the quarterly reserve entry process Responsible for daily movement report running Ensure accuracy and completeness of various SharePoint logs/trackers Provide analysis of individual/teams' performance through ECF Responsible for internal claims dashboards
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Apr 04, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 03, 2026
Full time
LEGAL ACCOUNTS ASSISTANT MACCLESFIELD UP TO £27,000 + FANTASTIC PROGRESSION THE OPPORTUNITY: Get Recruited are working with a highly reputable and award-winning Legal practice who are looking for an individual with some experience either in Finance, Accounts or a Legal role to join their growing team! This is a fantastic opportunity to join a growing firm and benefit from training and support of industry leading colleagues. The successful candidate will progress into a Legal Cashier role over time with the firm. THE ROLE: Processing accurate and timely financial transactions. Manage and maintain client account records. Handle petty cash and conduct reconciliation. Process incoming and outgoing payments, including BACs. Reconcile bank statements daily and investigate discrepancies promptly. Post expenses and financial transactions. THE PERSON: Experience in either a finance or accounts based role such as a Finance Assistant, Accounts Assistant, Finance Administrator or Accounts Administrator OR experience in another role in a Law Firm such as a Legal Assistant, Paralegal, Claims Handler or Claims Processor Keen to learn and progress your career Excellent attention to detail and accuracy Strong communication and interpersonal skills. Ability to work to strict deadlines. BENEFITS: Company Pension 2pm Finish Friday Fantastic company culture Friendly and supportive team Growing firm & Finance team 25 Days Holidays + Bank Holidays By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Apr 02, 2026
Full time
Personal Injury Paralegal / 18m+ PQE / West Yorkshire / £35,000 DOE / Excellent opportunity for an experienced Paralegal to handle pre-litigation EL/PL matters while developing within a collaborative and professional setting - To apply please call Teagan on and quote Job Ref: 3190 JOB TITLE: Personal Injury Paralegal (Defendant) EXPERIENCE REQUIRED: 18 Months+ LOCATION: West Yorkshire SALARY: Up to £35,000 (DOE) THE ROLE: A respected commercial law firm is seeking a Pre-Litigation Claims Handler to join its busy office on a full time basis. This is an immediate opportunity to become part of a well established team defending employers' liability and public liability claims at the pre-litigation stage. You will manage your own caseload, handling matters efficiently and proactively, while delivering a high standard of service to a strong client base. The role offers exposure to a fast paced environment within a modern city centre office, with clear processes and support in place. THE CANDIDATE: You will have a minimum of 18 months' experience handling pre-litigation EL/PL claims and be confident managing files in a structured and process driven way. Strong communication and IT skills are essential, alongside a methodical approach to your work. You will be enthusiastic, organised and keen to develop your expertise within a supportive team. Experience of handling retail sector claims would be advantageous but is not essential. This role will suit a candidate looking to build on their existing experience within a collaborative and professional environment. THE FIRM: The firm has built a strong reputation for its client focused approach and delivery of clear, practical legal advice. It offers a supportive and professional working culture, where individuals are encouraged to grow and develop. In return, you will receive a competitive salary and a comprehensive benefits package including 25 days' annual leave plus bank holidays, the option to purchase additional leave, pension, private medical insurance, life assurance, health cash plan, employee assistance programme, interest-free travel loans and access to a rewards and wellbeing platform. HOW TO APPLY: Contact Teagan Portas at eNL on / or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Description Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 02, 2026
Full time
Description Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Job Title: Junior or Newly Qualified Solicitor Location: Uckfield Contract Type: Permanent Salary £45,000 per annum (with salary increase after probation) Benefits including: 24 days Annual Leave + BH, Xmas Close, Parking, Healthcash . Salary will be reviewed after probation period. Office Hours - Monday - Friday Onsite 9-5/5.30pm. 1hr lunch. Office closes at 5pm. Are you a passionate and driven individual looking to kick-start your legal career in a supportive environment? Our client is seeking a Junior or NQ Solicitor to join their dynamic team in Uckfield. This is an incredible opportunity to develop your litigation skills while working on a variety of contentious landlord and tenant matters. What You'll Do: As a Junior Solicitor, you will work closely with three experienced fee earners under the guidance of a senior solicitor, supported by a team of four dedicated case handlers . Your responsibilities will include: Engaging in fee-earning work with supervision and actively contributing to departmental projects. Developing your technical expertise to manage defended and complex cases, particularly in fast track and multitrack matters. Drafting legal documents and ensuring compliance with court directions and orders. Progressing towards the independent management of smaller cases while providing support on larger ones. Communicating with clients, defendants, courts, solicitors, and managing agents. Keeping clients informed about the progress of their cases. Issuing possession claims through the Possession Claims Online system. Preparing paper applications for court, including manual possession, accelerated, and warrant applications. Drafting notices seeking possession and preparing instructions for advocates and counsel. Maintaining and updating case management spreadsheets. Who You Are: To thrive in this role, you should possess the following skills and experience: A understanding of landlord and tenant law (training is available for those without specific experience). A basic knowledge of the Civil Procedure Rules and litigation processes. Strong IT skills, allowing you to navigate case management systems with ease. Highly organised and capable of working independently. Confident in collaborating within a small team and communicating with clients and third parties over the phone. Able to prioritise tasks effectively and work efficiently under pressure. Detail-oriented with a commitment to accuracy. Dedicated to maintaining confidentiality and demonstrating professionalism. Adaptable, creative, and eager to learn and grow within the legal field. Interested? Our client values professional development and is committed to nurturing talent. You'll find yourself in a vibrant, team-oriented atmosphere where your contributions are recognised and appreciated. This role provides an excellent foundation for your legal career, with opportunities to enhance your skills and expand your knowledge. If you're ready to embark on an exciting journey as a Junior Solicitor, we want to hear from you! Apply today to take the next step in your legal career and join a team that supports your growth every step of the way. Ready to Apply? Don't miss out on this fantastic opportunity! Submit your CV and let us help you shine in your legal career. This role is being managed by Debbie Foster - Office Angels Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 01, 2026
Full time
Job Title: Junior or Newly Qualified Solicitor Location: Uckfield Contract Type: Permanent Salary £45,000 per annum (with salary increase after probation) Benefits including: 24 days Annual Leave + BH, Xmas Close, Parking, Healthcash . Salary will be reviewed after probation period. Office Hours - Monday - Friday Onsite 9-5/5.30pm. 1hr lunch. Office closes at 5pm. Are you a passionate and driven individual looking to kick-start your legal career in a supportive environment? Our client is seeking a Junior or NQ Solicitor to join their dynamic team in Uckfield. This is an incredible opportunity to develop your litigation skills while working on a variety of contentious landlord and tenant matters. What You'll Do: As a Junior Solicitor, you will work closely with three experienced fee earners under the guidance of a senior solicitor, supported by a team of four dedicated case handlers . Your responsibilities will include: Engaging in fee-earning work with supervision and actively contributing to departmental projects. Developing your technical expertise to manage defended and complex cases, particularly in fast track and multitrack matters. Drafting legal documents and ensuring compliance with court directions and orders. Progressing towards the independent management of smaller cases while providing support on larger ones. Communicating with clients, defendants, courts, solicitors, and managing agents. Keeping clients informed about the progress of their cases. Issuing possession claims through the Possession Claims Online system. Preparing paper applications for court, including manual possession, accelerated, and warrant applications. Drafting notices seeking possession and preparing instructions for advocates and counsel. Maintaining and updating case management spreadsheets. Who You Are: To thrive in this role, you should possess the following skills and experience: A understanding of landlord and tenant law (training is available for those without specific experience). A basic knowledge of the Civil Procedure Rules and litigation processes. Strong IT skills, allowing you to navigate case management systems with ease. Highly organised and capable of working independently. Confident in collaborating within a small team and communicating with clients and third parties over the phone. Able to prioritise tasks effectively and work efficiently under pressure. Detail-oriented with a commitment to accuracy. Dedicated to maintaining confidentiality and demonstrating professionalism. Adaptable, creative, and eager to learn and grow within the legal field. Interested? Our client values professional development and is committed to nurturing talent. You'll find yourself in a vibrant, team-oriented atmosphere where your contributions are recognised and appreciated. This role provides an excellent foundation for your legal career, with opportunities to enhance your skills and expand your knowledge. If you're ready to embark on an exciting journey as a Junior Solicitor, we want to hear from you! Apply today to take the next step in your legal career and join a team that supports your growth every step of the way. Ready to Apply? Don't miss out on this fantastic opportunity! Submit your CV and let us help you shine in your legal career. This role is being managed by Debbie Foster - Office Angels Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Values: Our culture is built on sustainability and success for both our people and clients. Our four core values are central to everything we do: We are Connected: Building strong relationships within and outside the firm. We are Dynamic: Embracing change and innovation to stay ahead. We are Innovative: Continuously seeking better ways to serve our clients. We Succeed Together: Collaborating as a team to achieve shared goals. Join Keoghs LLP and thrive in a role that values your expertise, fosters your growth, and celebrates your success. Apply now and become part of a firm where your contribution truly matters! Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant property damage and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a lead lawyer on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: Independently handle a caseload from start to finish. When assisting a Large and Complex Lead Lawyer, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Supporting all aspects of the litigation process. Analyzing issues of coverage, liability, quantum, and strategy. Conducting thorough investigations. Preparing first draft instructions to counsel and experts. Performing legal research and document searches. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant property insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer client Technical Expertise: Familiarity with product liability, breach of contract, negligence, property law, and insurance coverage issues Desirable: Customer Relations: Experience dealing with challenging customers Required Soft Skills: Prioritization: Strong ability to manage and prioritize workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Values: Our culture is built on sustainability and success for both our people and clients. Our four core values are central to everything we do: We are Connected: Building strong relationships within and outside the firm. We are Dynamic: Embracing change and innovation to stay ahead. We are Innovative: Continuously seeking better ways to serve our clients. We Succeed Together: Collaborating as a team to achieve shared goals. Join Keoghs LLP and thrive in a role that values your expertise, fosters your growth, and celebrates your success. Apply now and become part of a firm where your contribution truly matters! Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant product liability and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a Partner on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: When assisting a Partner on complex and high-value cases, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Conducting thorough investigations. Supporting all aspects of the litigation process. Analysing issues of coverage, liability, quantum, and strategy. Preparing first draft instructions to counsel and experts. Performing legal research. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Independently handle a caseload from start to finish with minimal supervision. Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Join us and thrive in a role that balances independence and teamwork, ensuring you grow professionally while making a significant impact! Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant product liability insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer clients Technical Expertise: Familiarity with product liability, Consumer Protection Act, breach of contract, negligence, property law, and insurance coverage issues Time management: Excellent time management skills, ability to prioritise appropriately, record time appropriately and comply with guidelines, and meet chargeable time targets. Proactivity: Ability to think ahead and proactively drive cases forward. Desirable: Customer Relations: Experience dealing with challenging customers Work generation: Ability to generate work externally and from within Keoghs Delegation and supervision: Ability to delegate work and supervise junior fee earners. Business Development: Desire to assist with BD, training to clients, article writing, and contribute to the Product Liability Special Interest Group Required Soft Skills: Prioritisation: Strong ability to manage and prioritise workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Keoghs LLP, a leading insurance law firm in the UK, is seeking a talented insurance lawyer to join our dynamic Property Risks and Coverage Team. With a flexible location policy and the opportunity for hybrid working, this is an exciting opportunity for the right candidate to make a real impact. We do, however, require a minimum of one day per week in the office.As part of our team, you'll collaborate on large and complex cases, tackling some of the most significant product liability and insurance coverage claims in the UK. Your role will involve handling your own caseload while supporting a Partner on high-value cases often exceeding £1 million.You'll also participate in delivering training seminars and workshops to various insurer clients, contributing to client development, and preparing and presenting seminars on technical legal issues. If you're ready to take on challenging and rewarding work in a supportive and innovative environment, we'd love to hear from you! Key Responsibilities Case Management: When assisting a Partner on complex and high-value cases, tasks will include: Reviewing documents and preparing draft advices to clients. Crafting bespoke coverage advices. Conducting thorough investigations. Supporting all aspects of the litigation process. Analysing issues of coverage, liability, quantum, and strategy. Preparing first draft instructions to counsel and experts. Performing legal research. Attending client meetings, strategy discussions, and conferences for note-taking and follow-up Ensuring compliance with SRA Standards & Regulations. For Cases Managed Independently: Independently handle a caseload from start to finish with minimal supervision. Handle all aspects of case management. Draft applications and court proceedings. Engage in settlement negotiations, roundtable discussions, and ADR. Note: The above is not an exhaustive list and other tasks may be delegated as required. Working Hours 35 hours per week, Monday - Friday, 9am - 5pm, with 1 unpaid hour for lunch. Primary location is London, with additional hours as needed to meet client and court obligations. Join us and thrive in a role that balances independence and teamwork, ensuring you grow professionally while making a significant impact! Skills, Knowledge and Expertise Essential Qualifications and Experience: Legal Qualification: Solicitor/FILEX Experience: Previous defendant product liability insurance litigation experience Knowledge: Thorough understanding of disputes and claims handled by the department and our insurer clients Technical Expertise: Familiarity with product liability, Consumer Protection Act, breach of contract, negligence, property law, and insurance coverage issues Time management: Excellent time management skills, ability to prioritise appropriately, record time appropriately and comply with guidelines, and meet chargeable time targets. Proactivity: Ability to think ahead and proactively drive cases forward. Desirable: Customer Relations: Experience dealing with challenging customers Work generation: Ability to generate work externally and from within Keoghs Delegation and supervision: Ability to delegate work and supervise junior fee earners. Business Development: Desire to assist with BD, training to clients, article writing, and contribute to the Product Liability Special Interest Group Required Soft Skills: Prioritisation: Strong ability to manage and prioritise workload effectively Attention to Detail: Keen eye for detail in all tasks Technical Proficiency: Comfortable working with case management systems Communication: Excellent interpersonal skills for liaising with senior claims handlers and managing major litigation Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
