Senior Claims Handler - Leeds (Permanent, Full-Time) 4 days in the office Professional Indemnity, Liability & Management Liability Are you an experienced Claims Handler looking to take the next step in your career? This is an exciting opportunity to join a forward-thinking insurer known for delivering a high-quality, people-first claims service. You'll be part of a supportive claims team that works closely with underwriting and brokers to deliver innovative, efficient, and customer-focused solutions. The Role As a Senior Claims Handler, you will: Manage your own caseload of diverse claims, with a focus on Professional Indemnity, Employers Liability, Public Liability, and Management Liability . Work proactively to drive claims to a timely and fair settlement. Apply strong knowledge of policy wordings across multiple classes of business. Build and maintain strong relationships with key brokers. Contribute to team projects and continuous improvement initiatives. What you will bring Background in handling PI, EL, PL, or Management Liability claims, OR legal qualifications/experience transitioning into insurance claims. Ideally working towards (or keen to study for) CII qualifications . Strong communication skills-both written and verbal. Confident using Microsoft Office and willing to learn in-house systems. A proactive, organised and relationship-driven approach. The Culture You'll be joining a team that: Puts people first and values relationship-building. Works collaboratively and supports each other to succeed. Is committed to continuous improvement. Values professionalism but keeps egos at the door. Encourages diverse perspectives and flexible working patterns. Interested? If you meet the requirements and are looking for a role where you can genuinely make an impact, we'd love to hear from you. You must have the right to live and work in the UK to be considered.
Dec 12, 2025
Full time
Senior Claims Handler - Leeds (Permanent, Full-Time) 4 days in the office Professional Indemnity, Liability & Management Liability Are you an experienced Claims Handler looking to take the next step in your career? This is an exciting opportunity to join a forward-thinking insurer known for delivering a high-quality, people-first claims service. You'll be part of a supportive claims team that works closely with underwriting and brokers to deliver innovative, efficient, and customer-focused solutions. The Role As a Senior Claims Handler, you will: Manage your own caseload of diverse claims, with a focus on Professional Indemnity, Employers Liability, Public Liability, and Management Liability . Work proactively to drive claims to a timely and fair settlement. Apply strong knowledge of policy wordings across multiple classes of business. Build and maintain strong relationships with key brokers. Contribute to team projects and continuous improvement initiatives. What you will bring Background in handling PI, EL, PL, or Management Liability claims, OR legal qualifications/experience transitioning into insurance claims. Ideally working towards (or keen to study for) CII qualifications . Strong communication skills-both written and verbal. Confident using Microsoft Office and willing to learn in-house systems. A proactive, organised and relationship-driven approach. The Culture You'll be joining a team that: Puts people first and values relationship-building. Works collaboratively and supports each other to succeed. Is committed to continuous improvement. Values professionalism but keeps egos at the door. Encourages diverse perspectives and flexible working patterns. Interested? If you meet the requirements and are looking for a role where you can genuinely make an impact, we'd love to hear from you. You must have the right to live and work in the UK to be considered.
Health & Safety Compliance Officer Location: Hartshill Warwickshire Contract: Full-Time, Permanent (40 hours per week) About the Role We are seeking a highly proactive and technically skilled Health & Safety Compliance Officer to lead and promote a strong safety culture across our site. The successful candidate will ensure full compliance with UK Health & Safety legislation, company policies, and industry best practices specifically in high-risk areas such as Permit to Work systems, Fire Safety, Asbestos, and Legionella control. This role is critical to ensuring that operational activities are carried out safely and responsibly. You will act as a key technical specialist, conduct thorough investigations, oversee statutory compliance, mentor teams, and drive continuous improvement to maintain a safe and legally compliant working environment. Key Responsibilities Statutory Compliance, Systems & Documentation Maintain and review Risk Assessments, Safe Working Procedures, Fire Risk Assessments and other site-specific documentation, updating every two years or following process changes (including Young Workers, Pregnant Workers and Confined Space assessments). Develop, implement, and strictly manage the site s Permit to Work (PTW) system for high-risk activities (hot work, confined spaces, live work, contractor control). Ensure statutory inspection and certification of lifting equipment and pressure systems in accordance with LOLER and PSSR . Oversee COSHH compliance including hazardous substance control, updating assessments, and managing the Asbestos Management Plan . Ensure full compliance with Legionella control requirements (L8 ACOP), including record-keeping and coordination with contractors. Verify competence and documentation of all external contractors, particularly scaffolding providers. Monitoring, Audit & Performance Ensure routine workplace inspections by supervisors and managers are completed and actioned. Chair and minute quarterly Health & Safety Committee meetings, monitoring progress on actions. Oversee First Aid compliance, training, and equipment across the site. Produce monthly accident statistics and KPIs, sharing with Group Health and Safety and ensuring visibility across the site. Fire & Emergency Management Manage weekly fire alarm testing and ensure compliance of fire systems. Ensure annual inspections of all firefighting equipment. Maintain up-to-date emergency and evacuation procedures. Organise fire drills every six months and ensure adequate numbers of trained Fire Marshals. Incident Management & Investigation Lead investigations into accidents, incidents, and near-misses, determining root causes and implementing corrective actions. Prepare mandatory external reports, including RIDDOR submissions. Coordinate site occupational health and health surveillance programmes. Equipment & Training Manage the inspection, servicing, and calibration of critical safety equipment (gas detectors, confined space equipment, SCBA, pressure systems). Deliver internal safety training and inductions; coach managers and supervisors on their H&S responsibilities. Conduct routine site inspections (daily/weekly/monthly). Carry out contractor and new employee safety inductions. Arrange external training for FLT, Telehandler, MEWP, Shunter etc., and maintain training matrices. Key Relationships Line Managers and Supervisors Operational Teams Environment Agency HSE External Contractors and Regulatory Bodies Group Health & Safety Co-ordinator Site Services Manager Person Specification Education & Qualifications NEBOSH National General Certificate or equivalent (Essential) Level 3 Fire Risk Assessment / Fire Safety Management Qualification (Essential) Good standard of education incl. English & Maths (Essential) First Aid at Work (Essential) Accredited Asbestos Awareness training (Essential) Accredited Legionella Awareness training (Essential) Accredited Confined Space Entry and Rescue training (Essential) Knowledge Strong working knowledge of key UK safety legislation (HASAWA, PUWER, LOLER, COSHH, CDM etc.) (Essential) Understanding of manufacturing or similar industrial environments (Desirable) Experience Minimum 2 years experience in a Health & Safety role within manufacturing/industrial environment (Essential) Experience preparing professional documentation for regulators or external agencies (e.g., RIDDOR, insurance claims, HSE submissions) (Essential) Working Conditions Split between office and on-site environments Exposure to unpleasant sights, smells, or waste-related conditions Full-time permanent role, typically Monday Friday (hours to be confirmed) How to Apply Please send your CV and cover letter to (url removed), quoting Health & Safety Compliance Officer Application in the subject line.
Dec 12, 2025
Full time
Health & Safety Compliance Officer Location: Hartshill Warwickshire Contract: Full-Time, Permanent (40 hours per week) About the Role We are seeking a highly proactive and technically skilled Health & Safety Compliance Officer to lead and promote a strong safety culture across our site. The successful candidate will ensure full compliance with UK Health & Safety legislation, company policies, and industry best practices specifically in high-risk areas such as Permit to Work systems, Fire Safety, Asbestos, and Legionella control. This role is critical to ensuring that operational activities are carried out safely and responsibly. You will act as a key technical specialist, conduct thorough investigations, oversee statutory compliance, mentor teams, and drive continuous improvement to maintain a safe and legally compliant working environment. Key Responsibilities Statutory Compliance, Systems & Documentation Maintain and review Risk Assessments, Safe Working Procedures, Fire Risk Assessments and other site-specific documentation, updating every two years or following process changes (including Young Workers, Pregnant Workers and Confined Space assessments). Develop, implement, and strictly manage the site s Permit to Work (PTW) system for high-risk activities (hot work, confined spaces, live work, contractor control). Ensure statutory inspection and certification of lifting equipment and pressure systems in accordance with LOLER and PSSR . Oversee COSHH compliance including hazardous substance control, updating assessments, and managing the Asbestos Management Plan . Ensure full compliance with Legionella control requirements (L8 ACOP), including record-keeping and coordination with contractors. Verify competence and documentation of all external contractors, particularly scaffolding providers. Monitoring, Audit & Performance Ensure routine workplace inspections by supervisors and managers are completed and actioned. Chair and minute quarterly Health & Safety Committee meetings, monitoring progress on actions. Oversee First Aid compliance, training, and equipment across the site. Produce monthly accident statistics and KPIs, sharing with Group Health and Safety and ensuring visibility across the site. Fire & Emergency Management Manage weekly fire alarm testing and ensure compliance of fire systems. Ensure annual inspections of all firefighting equipment. Maintain up-to-date emergency and evacuation procedures. Organise fire drills every six months and ensure adequate numbers of trained Fire Marshals. Incident Management & Investigation Lead investigations into accidents, incidents, and near-misses, determining root causes and implementing corrective actions. Prepare mandatory external reports, including RIDDOR submissions. Coordinate site occupational health and health surveillance programmes. Equipment & Training Manage the inspection, servicing, and calibration of critical safety equipment (gas detectors, confined space equipment, SCBA, pressure systems). Deliver internal safety training and inductions; coach managers and supervisors on their H&S responsibilities. Conduct routine site inspections (daily/weekly/monthly). Carry out contractor and new employee safety inductions. Arrange external training for FLT, Telehandler, MEWP, Shunter etc., and maintain training matrices. Key Relationships Line Managers and Supervisors Operational Teams Environment Agency HSE External Contractors and Regulatory Bodies Group Health & Safety Co-ordinator Site Services Manager Person Specification Education & Qualifications NEBOSH National General Certificate or equivalent (Essential) Level 3 Fire Risk Assessment / Fire Safety Management Qualification (Essential) Good standard of education incl. English & Maths (Essential) First Aid at Work (Essential) Accredited Asbestos Awareness training (Essential) Accredited Legionella Awareness training (Essential) Accredited Confined Space Entry and Rescue training (Essential) Knowledge Strong working knowledge of key UK safety legislation (HASAWA, PUWER, LOLER, COSHH, CDM etc.) (Essential) Understanding of manufacturing or similar industrial environments (Desirable) Experience Minimum 2 years experience in a Health & Safety role within manufacturing/industrial environment (Essential) Experience preparing professional documentation for regulators or external agencies (e.g., RIDDOR, insurance claims, HSE submissions) (Essential) Working Conditions Split between office and on-site environments Exposure to unpleasant sights, smells, or waste-related conditions Full-time permanent role, typically Monday Friday (hours to be confirmed) How to Apply Please send your CV and cover letter to (url removed), quoting Health & Safety Compliance Officer Application in the subject line.
You will manage your own portfolio of motor fraud files within our case management system, ensuring that each case is handled efficiently, diligently, and in line with client expectations. The role may also involve undertaking advocacy at hearings, applications, and case management conferences where appropriate. Candidate Profile The ideal candidate will have completed a Law Degree, GDL, LPC, or possess relevant experience within litigation, insurance, or claims handling. We welcome applicants who can demonstrate the following: A proactive and driven approach with the ability to meet and exceed performance targets in a fast-paced environment. Strong analytical and problem-solving skills, with the confidence to use initiative. A solid work ethic and a collaborative mindset, contributing positively to a team environment. While prior experience is advantageous, we place significant emphasis on potential. Comprehensive training will be provided to equip you with the specialist knowledge required to succeed in this unique area of practice. Upon completion of training, you will progress to managing your own caseload independently. We encourage applications from solicitors, legal executives, and experienced non-qualified claims handlers with knowledge of personal injury or litigation. What We Offer Joining our organisation provides an excellent opportunity for long-term growth within an environment that supports development and values work-life balance. We offer flexible working arrangements and a culture that recognises achievement and commitment. Benefits include: 25 days' annual leave (increasing with length of service) plus a Holiday Buy Scheme Life Insurance and Income Protection Private Medical Insurance and access to a Healthcare Cash Plan Employee Assistance Programme and digital GP services Pension scheme Electric Vehicle Scheme Enhanced parental leave (maternity, paternity, adoption) Hybrid and flexible working options Discounted gym membership and employee discount platform Flu and eye care vouchers, alongside additional wellbeing support Please be advised that this role requires 1 day a week in Manchester. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. JBRP1_UKTJ
Dec 12, 2025
Full time
You will manage your own portfolio of motor fraud files within our case management system, ensuring that each case is handled efficiently, diligently, and in line with client expectations. The role may also involve undertaking advocacy at hearings, applications, and case management conferences where appropriate. Candidate Profile The ideal candidate will have completed a Law Degree, GDL, LPC, or possess relevant experience within litigation, insurance, or claims handling. We welcome applicants who can demonstrate the following: A proactive and driven approach with the ability to meet and exceed performance targets in a fast-paced environment. Strong analytical and problem-solving skills, with the confidence to use initiative. A solid work ethic and a collaborative mindset, contributing positively to a team environment. While prior experience is advantageous, we place significant emphasis on potential. Comprehensive training will be provided to equip you with the specialist knowledge required to succeed in this unique area of practice. Upon completion of training, you will progress to managing your own caseload independently. We encourage applications from solicitors, legal executives, and experienced non-qualified claims handlers with knowledge of personal injury or litigation. What We Offer Joining our organisation provides an excellent opportunity for long-term growth within an environment that supports development and values work-life balance. We offer flexible working arrangements and a culture that recognises achievement and commitment. Benefits include: 25 days' annual leave (increasing with length of service) plus a Holiday Buy Scheme Life Insurance and Income Protection Private Medical Insurance and access to a Healthcare Cash Plan Employee Assistance Programme and digital GP services Pension scheme Electric Vehicle Scheme Enhanced parental leave (maternity, paternity, adoption) Hybrid and flexible working options Discounted gym membership and employee discount platform Flu and eye care vouchers, alongside additional wellbeing support Please be advised that this role requires 1 day a week in Manchester. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. JBRP1_UKTJ
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We are looking for an FNOL Customer Claims Handler to join us within our Claims function within Newcastle. The role is HYBRID WORKING- 37.5 hrs. (Monday-Friday). Salary - up to £28,000.00 depending on experience. At AND-E, we re not just handling claims we re helping people through one of the most stressful moments in their lives. If you re empathetic, a great listener, and passionate about delivering outstanding customer care, this is your chance to make every conversation count. You ll be the reassuring voice our customers rely on during a challenging time, guiding them through their motor claim from start to finish with care, empathy, and professionalism. From the first notice of loss (FNOL) to resolving queries about repairs or vehicle loss, you ll make every interaction clear, supportive, and efficient. We re looking for great listeners and problem solvers people who can ask the right questions, make sound decisions, and explain complex situations in a way that s easy to understand. If you have strong customer service experience and a passion for helping people through difficult moments, you ll fit right in at AND-E. Responsibilities: Utilise your claims knowledge and customer service skills to support our customers when reporting their accident, establish liability, and ensure the appropriate claims services are provided. Use demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture. Ensure claims are settled quickly and cost effectively. Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved. Support development and delivery of the Claims strategy and vision. Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs. Do all that you can to move claim toward settlement and reduce failure demand. Knowledge, Experience & Qualifications: Claims experience is preferrable though extensive customer service experience in a similar setting is required Strong knowledge of motor claims, including indemnity, liability, and accident management. Proven experience in a customer-facing motor claims role. Good understanding of FCA regulations, FOS principles, and Treating Customers Fairly (TCF) initiatives. Excellent planning, organisation, and workload management skills. Skilled in negotiation, influencing, and problem-solving with sound analytical ability. Confident communicator with solid verbal and numerical reasoning skills. Proficient in Microsoft Office, including Word and Excel. Clear understanding of negligence principles and their application in motor accident liability. Experienced in handling difficult conversations and supporting customers in high-emotion situations. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. At AND-E, we believe in flexibility and balance because life happens. Whether it s attending a school play or waiting for a delivery, we understand the importance of give and take. We re committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and supported, embracing neurodiversity and ensuring every colleague has the tools and opportunities to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Dec 11, 2025
Full time
We are looking for an FNOL Customer Claims Handler to join us within our Claims function within Newcastle. The role is HYBRID WORKING- 37.5 hrs. (Monday-Friday). Salary - up to £28,000.00 depending on experience. At AND-E, we re not just handling claims we re helping people through one of the most stressful moments in their lives. If you re empathetic, a great listener, and passionate about delivering outstanding customer care, this is your chance to make every conversation count. You ll be the reassuring voice our customers rely on during a challenging time, guiding them through their motor claim from start to finish with care, empathy, and professionalism. From the first notice of loss (FNOL) to resolving queries about repairs or vehicle loss, you ll make every interaction clear, supportive, and efficient. We re looking for great listeners and problem solvers people who can ask the right questions, make sound decisions, and explain complex situations in a way that s easy to understand. If you have strong customer service experience and a passion for helping people through difficult moments, you ll fit right in at AND-E. Responsibilities: Utilise your claims knowledge and customer service skills to support our customers when reporting their accident, establish liability, and ensure the appropriate claims services are provided. Use demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture. Ensure claims are settled quickly and cost effectively. Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved. Support development and delivery of the Claims strategy and vision. Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs. Do all that you can to move claim toward settlement and reduce failure demand. Knowledge, Experience & Qualifications: Claims experience is preferrable though extensive customer service experience in a similar setting is required Strong knowledge of motor claims, including indemnity, liability, and accident management. Proven experience in a customer-facing motor claims role. Good understanding of FCA regulations, FOS principles, and Treating Customers Fairly (TCF) initiatives. Excellent planning, organisation, and workload management skills. Skilled in negotiation, influencing, and problem-solving with sound analytical ability. Confident communicator with solid verbal and numerical reasoning skills. Proficient in Microsoft Office, including Word and Excel. Clear understanding of negligence principles and their application in motor accident liability. Experienced in handling difficult conversations and supporting customers in high-emotion situations. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. At AND-E, we believe in flexibility and balance because life happens. Whether it s attending a school play or waiting for a delivery, we understand the importance of give and take. We re committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and supported, embracing neurodiversity and ensuring every colleague has the tools and opportunities to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Customer Service Executive/Claims Handler Location: Portsmouth - hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more. Consistent development and growth opportunities. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria) Discount on your home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5% Fully equipped gym and other social club facilities. Hybrid working. Hours : FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims. Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Ensure customers who aren't covered are informed at the first opportunity. Assess and raise awareness of any fraudulent activity. To empathise with customers and ensure that you are there to support them at a very challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information) Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. The ideal Customer Service Executive/Claims Handler will have Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc ) High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills Must be comfortable with navigating computer systems (full training will be given) High levels of pro-activity; good organisation and planning skills Great team player. An ability to stay calm, confident and focussed while handling high numbers of incoming calls. The ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to understand and process information quickly. Literate with the ability to tailor communication suitable for the appropriate audience. High levels of attention to detail. Apply now to be considered for this fantastic position
Dec 11, 2025
Full time
Customer Service Executive/Claims Handler Location: Portsmouth - hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more. Consistent development and growth opportunities. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria) Discount on your home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5% Fully equipped gym and other social club facilities. Hybrid working. Hours : FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims. Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Ensure customers who aren't covered are informed at the first opportunity. Assess and raise awareness of any fraudulent activity. To empathise with customers and ensure that you are there to support them at a very challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information) Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. The ideal Customer Service Executive/Claims Handler will have Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc ) High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills Must be comfortable with navigating computer systems (full training will be given) High levels of pro-activity; good organisation and planning skills Great team player. An ability to stay calm, confident and focussed while handling high numbers of incoming calls. The ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to understand and process information quickly. Literate with the ability to tailor communication suitable for the appropriate audience. High levels of attention to detail. Apply now to be considered for this fantastic position
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Dec 11, 2025
Full time
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.
Dec 11, 2025
Full time
A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.
My Client are looking for a PL or Commercial Lines Account handler to manage client portfolios for personal policies (home, auto, etc.), acting as the main contact for quotes, renewals, policy changes, and claims support, ensuring client satisfaction, retention, and company income targets by liaising with underwriters and sales teams, handling administrative tasks, and adhering to regulations click apply for full job details
Dec 11, 2025
Full time
My Client are looking for a PL or Commercial Lines Account handler to manage client portfolios for personal policies (home, auto, etc.), acting as the main contact for quotes, renewals, policy changes, and claims support, ensuring client satisfaction, retention, and company income targets by liaising with underwriters and sales teams, handling administrative tasks, and adhering to regulations click apply for full job details
Property Claims Team Leader (Home-Based) - Manchester A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Dec 10, 2025
Full time
Property Claims Team Leader (Home-Based) - Manchester A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Dec 10, 2025
Full time
Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Credit Hire Fee Earner Newcastle- hybrid working Full-time, Permanent Monday to Friday, 35 hours per week £25,000-£30,000 (negotiable) Are you experienced in litigation and looking to take the next step in your career? Were looking for a Credit Hire Claims Handler to join a growing team and take ownership of a fast-paced caseload of fast-track credit hire litigation files. This is a fantastic opportunity for someone who thrives in a busy legal environment, enjoys problem-solving, and has a keen eye for detail. What Youll Be Doing Managing a caseload of fast-track credit hire litigation claims. Reviewing case information and identifying files to progress or reject. Managing key dates and ensuring deadlines are met. Liaising with clients, insurers, solicitors, and courts. Preparing cases for issue, CMCs, assessments of damages, and trials. Negotiating settlements and analysing key credit hire issues such as rate, need, and enforceability. Providing regular updates to clients and the wider team. What Were Looking For Minimum 1 years litigation experience (credit hire experience is a bonus). Strong understanding of liability, causation, and quantum issues. Confident in drafting documents and preparing schedules of loss. Organised, proactive, and able to manage competing deadlines. Excellent communication and client care skills. A genuine team player with a positive, can-do attitude. Why Youll Love It There Supportive and collaborative team environment. Opportunities to develop your skills and progress your career. Flexible and modern approach to working. Competitive salary and benefits package. If you feel the Credit Hire Paralegal position may be for you or you are interested in finding out further information, please contact Alicia at Russell Taylor by email alicia.cowanrussell-taylor.co.uk or call . Alternatively, you can apply to this advert and the team will be in touch. JBRP1_UKTJ
Dec 10, 2025
Full time
Credit Hire Fee Earner Newcastle- hybrid working Full-time, Permanent Monday to Friday, 35 hours per week £25,000-£30,000 (negotiable) Are you experienced in litigation and looking to take the next step in your career? Were looking for a Credit Hire Claims Handler to join a growing team and take ownership of a fast-paced caseload of fast-track credit hire litigation files. This is a fantastic opportunity for someone who thrives in a busy legal environment, enjoys problem-solving, and has a keen eye for detail. What Youll Be Doing Managing a caseload of fast-track credit hire litigation claims. Reviewing case information and identifying files to progress or reject. Managing key dates and ensuring deadlines are met. Liaising with clients, insurers, solicitors, and courts. Preparing cases for issue, CMCs, assessments of damages, and trials. Negotiating settlements and analysing key credit hire issues such as rate, need, and enforceability. Providing regular updates to clients and the wider team. What Were Looking For Minimum 1 years litigation experience (credit hire experience is a bonus). Strong understanding of liability, causation, and quantum issues. Confident in drafting documents and preparing schedules of loss. Organised, proactive, and able to manage competing deadlines. Excellent communication and client care skills. A genuine team player with a positive, can-do attitude. Why Youll Love It There Supportive and collaborative team environment. Opportunities to develop your skills and progress your career. Flexible and modern approach to working. Competitive salary and benefits package. If you feel the Credit Hire Paralegal position may be for you or you are interested in finding out further information, please contact Alicia at Russell Taylor by email alicia.cowanrussell-taylor.co.uk or call . Alternatively, you can apply to this advert and the team will be in touch. JBRP1_UKTJ
A cutting-edge Insurtech firm in the UK is seeking a Property Claims Team Leader to manage a remote team of Property Claims Handlers. This role involves training and developing staff, as well as acting as a technical referral point. The ideal candidate must be an expert in Property claims and possess strong managerial skills in a fast-paced environment. Competitive salary and opportunities for progression are available.
Dec 10, 2025
Full time
A cutting-edge Insurtech firm in the UK is seeking a Property Claims Team Leader to manage a remote team of Property Claims Handlers. This role involves training and developing staff, as well as acting as a technical referral point. The ideal candidate must be an expert in Property claims and possess strong managerial skills in a fast-paced environment. Competitive salary and opportunities for progression are available.
IPS Group are looking for an experienced Claims Handler who has an analytical mindset and an eye for detail to join this Global Commercial Insurance Broker as a London Market Claims Technician in the reinsurance division. This role is ideal for someone with a background in claims or insurance operations who enjoys working with data and has strong analytical skills click apply for full job details
Dec 10, 2025
Full time
IPS Group are looking for an experienced Claims Handler who has an analytical mindset and an eye for detail to join this Global Commercial Insurance Broker as a London Market Claims Technician in the reinsurance division. This role is ideal for someone with a background in claims or insurance operations who enjoys working with data and has strong analytical skills click apply for full job details
Property Claims Team Leader (Home-Based) - Edinburgh A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Dec 10, 2025
Full time
Property Claims Team Leader (Home-Based) - Edinburgh A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Property Claims Team Leader (Home-Based) - Reading A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!
Dec 10, 2025
Full time
Property Claims Team Leader (Home-Based) - Reading A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and a small amount of Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!
Are you a Litigation Paralegal, Fee Earner or NQ Solicitor looking to develop your legal career in L&T work? Our client is a specialist Landlord & Tenant practice based in Sussex seeking an additional member to join the team of 3 lawyers and 4 case handlers. You will be joining the firms Landlord and Tenant department dealing with residential property litigation work acting mainly for landlords which includes Rent/Service Charge recovery work, Possession cases and Lease disputes. This includes accelerated possession matters, but can extend to defended proceedings, together with advice on relevant landlord and tenant legislation. Dealing with appropriate drafting and comply with court directions and orders. Corresponding with clients and other parties (Defendant/court/other solicitors/managing agents) as directed. Issuing possession claims on possession claims online system, complete paper applications for the court including manual possession applications, accelerated applications and warrant applications Producing instructions to advocates and counsel Producing notices seeking possessions Update Case Management information spreadsheets Clients range from private landlords with a single property to large managing agents and insurance companies. Some previous experience with L&T or Property Litigation work would be preferred, however experience within Personal Injury claims, Debt Recovery or general Civil Litigation will also be considered for this position as some training can be provided. Position is full-time and office based 9:00 am to 5:30 pm Monday to Friday. Generous salary and career progression on offer. JBRP1_UKTJ
Dec 09, 2025
Full time
Are you a Litigation Paralegal, Fee Earner or NQ Solicitor looking to develop your legal career in L&T work? Our client is a specialist Landlord & Tenant practice based in Sussex seeking an additional member to join the team of 3 lawyers and 4 case handlers. You will be joining the firms Landlord and Tenant department dealing with residential property litigation work acting mainly for landlords which includes Rent/Service Charge recovery work, Possession cases and Lease disputes. This includes accelerated possession matters, but can extend to defended proceedings, together with advice on relevant landlord and tenant legislation. Dealing with appropriate drafting and comply with court directions and orders. Corresponding with clients and other parties (Defendant/court/other solicitors/managing agents) as directed. Issuing possession claims on possession claims online system, complete paper applications for the court including manual possession applications, accelerated applications and warrant applications Producing instructions to advocates and counsel Producing notices seeking possessions Update Case Management information spreadsheets Clients range from private landlords with a single property to large managing agents and insurance companies. Some previous experience with L&T or Property Litigation work would be preferred, however experience within Personal Injury claims, Debt Recovery or general Civil Litigation will also be considered for this position as some training can be provided. Position is full-time and office based 9:00 am to 5:30 pm Monday to Friday. Generous salary and career progression on offer. JBRP1_UKTJ
Claims Coordinator/Property Claims Handler - Manchester/Hybrid We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals. Key responsibilities include appointing contractors, overseeing repair processes, validating estimates and final accounts, ensuring SLA compliance, and escalating issues. You will also communicate with stakeholders, conduct quality calls with policyholders, and suggest process improvements. We are seeking someone with experience in insurance repair work, technical building support, and appointment scheduling. You must manage challenging conversations, prioritize urgent repairs, and work both independently and in a team. There is a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, CSR volunteer days, and an extensive employee assistance program. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD-170. For all other vacancies, take a look at our website - exchange-street.co.uk
Dec 09, 2025
Full time
Claims Coordinator/Property Claims Handler - Manchester/Hybrid We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals. Key responsibilities include appointing contractors, overseeing repair processes, validating estimates and final accounts, ensuring SLA compliance, and escalating issues. You will also communicate with stakeholders, conduct quality calls with policyholders, and suggest process improvements. We are seeking someone with experience in insurance repair work, technical building support, and appointment scheduling. You must manage challenging conversations, prioritize urgent repairs, and work both independently and in a team. There is a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, CSR volunteer days, and an extensive employee assistance program. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD-170. For all other vacancies, take a look at our website - exchange-street.co.uk
Job Title: Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: We re Unity Insurance, part of the Scouts, and we re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most. We re a small, friendly team with a big heart and we re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you! What you ll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we re looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities (desirable) Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications (desirable) A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You ll be supporting the amazing organisations that help young people gain skills for life and you ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Thursday 18th December 2025. Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Dec 09, 2025
Full time
Job Title: Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: We re Unity Insurance, part of the Scouts, and we re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most. We re a small, friendly team with a big heart and we re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you! What you ll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we re looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities (desirable) Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications (desirable) A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You ll be supporting the amazing organisations that help young people gain skills for life and you ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Thursday 18th December 2025. Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Dec 08, 2025
Full time
LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
