32 jobs found

Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local comm

Are you an experienced Customer Service / Claims Handler seeking a new opportunity? Or do you have experience of strong telephone based customer service, assessing applications, or underwriting, or similar? Our client with offices based in Huntingdon is seeking empathetic and experienced Customer Service / Claims Handler to join them on a 6 month contract basis working Monday to Friday 37.5 hours per week 8.00am - 4.15pm and 9.45am - 6.00pm. The roles will be fully office based. Responsibilities As Customer Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Customer Service / Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. You will take overflow calls from the inbound call team during busy periods. It is essential that you will have an empathetic and calm nature Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered. Excellent verbal and written communications skills The ability to work to deadlines. Benefits In return for the role of Customer Service / Claims Handler, our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 (pro rata to length of contract), 33 days holiday inclusive of bank holidays (also pro rata to length of contract), training and development, pension after qualifying period and a range of other great benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.

Customer Service Executive/Claims Handler Location: Portsmouth - hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more. Consistent development and growth opportunities. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria) Discount on your home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5% Fully equipped gym and other social club facilities. Hybrid working. Hours : FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims. Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Ensure customers who aren't covered are informed at the first opportunity. Assess and raise awareness of any fraudulent activity. To empathise with customers and ensure that you are there to support them at a very challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information) Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. The ideal Customer Service Executive/Claims Handler will have Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc ) High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills Must be comfortable with navigating computer systems (full training will be given) High levels of pro-activity; good organisation and planning skills Great team player. An ability to stay calm, confident and focussed while handling high numbers of incoming calls. The ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to understand and process information quickly. Literate with the ability to tailor communication suitable for the appropriate audience. High levels of attention to detail. Apply now to be considered for this fantastic position

Job Title: Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role and Unity: Unity Insurance is part of The Scouts, and we re proud to support charities, youth groups, and not-for-profit organisations including Scouts and Guides by helping them protect what matters most. We re a small, friendly team with a big purpose, and we re now looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy building meaningful relationships while making a real difference, we d love to hear from you. As an Account Handler, you ll be a key point of contact for our clients, providing expert support and ensuring they receive the right insurance cover for their needs. This is a varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do What you ll do as an Account Handler: Acting as the first point of contact for clients Providing quotations, advice, and ongoing policy support Managing renewals, mid-term adjustments, and claims Identifying and recommending additional products where appropriate Ensuring all administration is accurate and completed on time Delivering excellent customer service and supporting the growth of our client base What we re looking for as an Account Handler: Previous experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confidence using computer systems and insurance platforms Working towards or holding insurance qualifications A genuine passion for helping others and delivering great service Why join us? At Unity, your work truly matters. Every day, you ll be supporting organisations that help young people gain skills for life all while being part of a welcoming, supportive team. Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Claims Call Handler Huntingdon Monday - Friday, 9.45am 6.00pm £24,684 per annum Permanent We are working with a highly reputable organisation that is looking to recruit a dedicated Claims Call Handler to join their thriving customer service team. This is a fantastic opportunity for someone with previous call handling experience who enjoys providing a first-class service with. In this role you will be responsible for your own claim s caseload ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts. Responsibilities: Manage claims from initial notification to completion, providing excellent support and timely updates. Handle all communications with policyholders, clients, and technicians. Support dispatch during busy periods to maximise efficiency. Attend occasional internal/external client meetings. Maintain and review claims portfolios, update systems regularly. Report complaints or issues promptly per company procedures. Suggest process and system improvements to enhance efficiency. Achieve targets for call handling, quality, and personal performance. Prioritise workload to meet deadlines and service levels. Investigate and resolve customer or job-related queries. Manage case files, diaries, and excess payments. Out of hours: gather claim details and coordinate technician callouts to meet SLAs. Knowledge & Skills Proficient in Word, Excel, Gmail, and internal systems. Strong understanding of company products, SLAs, FCA, DPA, and TCF regulations. Excellent communication, organisation, and problem-solving skills. Good general education (GCSE English & Maths or equivalent). Relevant claims or administrative experience preferred. Computer literacy essential.

A leading recruitment firm is seeking a Customer Service Executive/Claims Handler in Portsmouth. This full-time role involves managing insurance claims, providing support to customers, and ensuring accurate processing of information. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to multi-task. Benefits include a starting salary of £26,210, hybrid working options, and various perks such as free health cash plans.

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment

Health & Safety Compliance Officer Location: Hartshill Warwickshire Contract: Full-Time, Permanent (40 hours per week) About the Role We are seeking a highly proactive and technically skilled Health & Safety Compliance Officer to lead and promote a strong safety culture across our site. The successful candidate will ensure full compliance with UK Health & Safety legislation, company policies, and industry best practices specifically in high-risk areas such as Permit to Work systems, Fire Safety, Asbestos, and Legionella control. This role is critical to ensuring that operational activities are carried out safely and responsibly. You will act as a key technical specialist, conduct thorough investigations, oversee statutory compliance, mentor teams, and drive continuous improvement to maintain a safe and legally compliant working environment. Key Responsibilities Statutory Compliance, Systems & Documentation Maintain and review Risk Assessments, Safe Working Procedures, Fire Risk Assessments and other site-specific documentation, updating every two years or following process changes (including Young Workers, Pregnant Workers and Confined Space assessments). Develop, implement, and strictly manage the site s Permit to Work (PTW) system for high-risk activities (hot work, confined spaces, live work, contractor control). Ensure statutory inspection and certification of lifting equipment and pressure systems in accordance with LOLER and PSSR . Oversee COSHH compliance including hazardous substance control, updating assessments, and managing the Asbestos Management Plan . Ensure full compliance with Legionella control requirements (L8 ACOP), including record-keeping and coordination with contractors. Verify competence and documentation of all external contractors, particularly scaffolding providers. Monitoring, Audit & Performance Ensure routine workplace inspections by supervisors and managers are completed and actioned. Chair and minute quarterly Health & Safety Committee meetings, monitoring progress on actions. Oversee First Aid compliance, training, and equipment across the site. Produce monthly accident statistics and KPIs, sharing with Group Health and Safety and ensuring visibility across the site. Fire & Emergency Management Manage weekly fire alarm testing and ensure compliance of fire systems. Ensure annual inspections of all firefighting equipment. Maintain up-to-date emergency and evacuation procedures. Organise fire drills every six months and ensure adequate numbers of trained Fire Marshals. Incident Management & Investigation Lead investigations into accidents, incidents, and near-misses, determining root causes and implementing corrective actions. Prepare mandatory external reports, including RIDDOR submissions. Coordinate site occupational health and health surveillance programmes. Equipment & Training Manage the inspection, servicing, and calibration of critical safety equipment (gas detectors, confined space equipment, SCBA, pressure systems). Deliver internal safety training and inductions; coach managers and supervisors on their H&S responsibilities. Conduct routine site inspections (daily/weekly/monthly). Carry out contractor and new employee safety inductions. Arrange external training for FLT, Telehandler, MEWP, Shunter etc., and maintain training matrices. Key Relationships Line Managers and Supervisors Operational Teams Environment Agency HSE External Contractors and Regulatory Bodies Group Health & Safety Co-ordinator Site Services Manager Person Specification Education & Qualifications NEBOSH National General Certificate or equivalent (Essential) Level 3 Fire Risk Assessment / Fire Safety Management Qualification (Essential) Good standard of education incl. English & Maths (Essential) First Aid at Work (Essential) Accredited Asbestos Awareness training (Essential) Accredited Legionella Awareness training (Essential) Accredited Confined Space Entry and Rescue training (Essential) Knowledge Strong working knowledge of key UK safety legislation (HASAWA, PUWER, LOLER, COSHH, CDM etc.) (Essential) Understanding of manufacturing or similar industrial environments (Desirable) Experience Minimum 2 years experience in a Health & Safety role within manufacturing/industrial environment (Essential) Experience preparing professional documentation for regulators or external agencies (e.g., RIDDOR, insurance claims, HSE submissions) (Essential) Working Conditions Split between office and on-site environments Exposure to unpleasant sights, smells, or waste-related conditions Full-time permanent role, typically Monday Friday (hours to be confirmed) How to Apply Please send your CV and cover letter to (url removed), quoting Health & Safety Compliance Officer Application in the subject line.

Administrator Location: Leeds Salary: £25,000 - £30,000 per annum Reporting To: Account Handler Employment Type: Full-time About the Role We are seeking a proactive and detail-oriented Administrator to join our team based in Leeds. This client-facing position involves supporting the Account Handler in managing policies and contracts to ensure smooth operations and deliver exceptional customer service. Key Responsibilities Manage client policies and related documentation with accuracy and professionalism Provide efficient support in client handling and respond promptly to queries Maintain strong relationships with clients, insurers, and internal teams Process mid-term adjustments, such as vehicle and driver changes Handle quarterly declarations and accurately calculate premiums Assist with claims-related enquiries and liaise with insurers Ensure all documentation is complete, accurate and compliant with relevant standards Person Specification Minimum of 5 GCSEs at grades A C (or equivalent) Excellent communication and problem-solving skills Organised, reliable and able to work independently Motivated to learn and willing to pursue industry qualifications Understanding of regulatory and internal compliance requirements Why Join Us? Competitive salary with opportunities for career development Supportive and collaborative team environment

Corporate Claims Handler Stevenson Risk Solutions Belfast, Northern Ireland About Us Stevenson Risk Solutions is a dynamic and client-focused insurance broker and risk management firm based in Belfast. We provide tailored insurance and claims support to a diverse portfolio of corporate clients across multiple sectors click apply for full job details

Exciting Opportunity: Claims Handler - Glasgow (Hybrid) Salary: 33,000- 38,000 (depending on experience) Employment Type: Full-time Our client is a leading personal injury law firm in Scotland since 2006. Proud to deliver exceptional legal service while fostering a supportive, team-focused environment. With their team growing rapidly this year, looking for talented individuals to join the team and make a real impact on client's lives. The Role: Our client is seeking a proactive Claims Handler to manage personal injury claims arising from road traffic accidents. You'll be the go-to professional for clients, insurers, and colleagues, ensuring each case is handled efficiently, accurately, and with empathy. This is your chance to grow your career in a firm that values both expertise and teamwork. What You'll Do: Handle personal injury claims from start to finish, with a focus on road traffic accidents. Liaise directly with clients, insurers, and other professionals to keep cases moving smoothly. Organise and manage multiple claims, deadlines, and priorities efficiently. Collaborate with your team to provide exceptional client service every step of the way. What We're Looking For: Experience managing claims arising from road traffic accidents. Strong organisational and communication skills. Ability to handle multiple cases and deadlines effectively. Team-oriented, client-focused mindset with a positive approach. Why Join Us: Competitive salary ( 33-38k depending on experience) Hybrid working - 3 days in office, 2 days remote (flexible to your needs) Pension scheme & death-in-service benefit Private healthcare cover Excellent annual leave - 34 days If you're ready to join a growing firm where your work truly matters, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: 25,000 + annual bonus and benefits Work Level: 1 Shift: Mon - Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point. At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. We're recruiting for Claims Handlers to join our Third Party Assist team (Motor Insurance) . The Role: Proactively offering the benefits of using our network of repairers and hire providers to 'non fault' third parties. Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation. Negotiating effectively with third party stakeholders and suppliers to ensure a 'fair settlement' is achieved for both the third-party claimant and our organisation. Proactively managing the department priorities such as monitoring ongoing hire and repair. Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate. Negotiating effectively to control costs. We need you to have (min requirement) Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome. Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach. Ability to take ownership for own decisions within the established authority limits and parameters. Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required. Showing good planning, prioritising and organisation skills. A positive attitude and a flexible & resilient approach to change and team working. What's in it for you? Prepare for your retirement with our colleague pension scheme. Virtual GP Service for you and your family 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday Enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. Ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. Buy as you Earn and Save as you Earn share schemes.

Third Party Intervention Manager Locations: Chelmsford (Hybrid working - typically 1 day per week in the office once probation is passed) Working in a growing, busy office environment, you will be leading and developing a team of Third Party claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised click apply for full job details

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image