An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Mar 24, 2026
Full time
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Mar 24, 2026
Full time
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Mar 24, 2026
Full time
We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to
Claims Handler Location: Burnley (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within our Burnley hub to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation) About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Fleet, EL, PL, Motor, Property and Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
Mar 24, 2026
Full time
Claims Handler Location: Burnley (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within our Burnley hub to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation) About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Fleet, EL, PL, Motor, Property and Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Mar 24, 2026
Full time
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Household & Residential Landlord Account Handler Salary: £35,000 - £40,000 (DOE) Hours: Monday-Friday, 8:30am-5:30pm Location: Isleworth Job Type: Full-time, Permanent About the Company An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd's of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture. The Role As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across: - Policy administration - Renewals - New business opportunities - Mid-term adjustments - Day-to-day account management - Handling general queries and resolving coverage issues Key Responsibilities - Manage Household and Residential Landlord policies - Process renewals, MTAs, endorsements and documentation - Handle claims queries and liaise with insurers - Identify opportunities for new business and policy improvements - Provide clear, professional communication to clients - Ensure compliance with FCA, GDPR and internal procedures Skills & Experience - Experience within Household insurance (including bedroom-rated and HNW) - Understanding of Residential Landlord policies - Knowledge of underwriting terms and policy wording - Ability to explain complex information in a simple and clear way - Excellent client communication skills (email and phone) - Strong organisation and attention to detail - Able to work well independently and as part of a team IT Skills - Confident with standard PC systems - Good working knowledge of Microsoft Word & Excel - Experience using insurer platforms (Open GI/MISYS desirable) - Accurate data entry skills Benefits - 28 days holiday - Pension - Learning & development support - Onsite parking - Supportive, long-standing team
Mar 24, 2026
Full time
Household & Residential Landlord Account Handler Salary: £35,000 - £40,000 (DOE) Hours: Monday-Friday, 8:30am-5:30pm Location: Isleworth Job Type: Full-time, Permanent About the Company An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd's of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture. The Role As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across: - Policy administration - Renewals - New business opportunities - Mid-term adjustments - Day-to-day account management - Handling general queries and resolving coverage issues Key Responsibilities - Manage Household and Residential Landlord policies - Process renewals, MTAs, endorsements and documentation - Handle claims queries and liaise with insurers - Identify opportunities for new business and policy improvements - Provide clear, professional communication to clients - Ensure compliance with FCA, GDPR and internal procedures Skills & Experience - Experience within Household insurance (including bedroom-rated and HNW) - Understanding of Residential Landlord policies - Knowledge of underwriting terms and policy wording - Ability to explain complex information in a simple and clear way - Excellent client communication skills (email and phone) - Strong organisation and attention to detail - Able to work well independently and as part of a team IT Skills - Confident with standard PC systems - Good working knowledge of Microsoft Word & Excel - Experience using insurer platforms (Open GI/MISYS desirable) - Accurate data entry skills Benefits - 28 days holiday - Pension - Learning & development support - Onsite parking - Supportive, long-standing team
Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.
Mar 24, 2026
Full time
Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Mar 24, 2026
Full time
An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player
Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be MRICS qualified AssocRICS as a minimum. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk
Mar 24, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be MRICS qualified AssocRICS as a minimum. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk
Working for a well regarded Medical Insurance Company you will ideally have experience and knowledge working within the Claims/Insurance Sector. If you have worked in Claims, this would be an advantage and you will be working within the Medical/ Health Industry. A family owned Company, that really look after their staff and great working hours. Monday to Friday, NO evenings or weekends. Contact now for further information and immediate interview !
Mar 24, 2026
Full time
Working for a well regarded Medical Insurance Company you will ideally have experience and knowledge working within the Claims/Insurance Sector. If you have worked in Claims, this would be an advantage and you will be working within the Medical/ Health Industry. A family owned Company, that really look after their staff and great working hours. Monday to Friday, NO evenings or weekends. Contact now for further information and immediate interview !
We're seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you'll deliver a high-quality, end-to-end claims service . Working in line with each insurer's claims philosophy, you'll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast-track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants. To authorise payments to defined limits Investigate and respond to complaints received in accordance with Davies and FCA guidelines Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Mar 24, 2026
Full time
We're seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you'll deliver a high-quality, end-to-end claims service . Working in line with each insurer's claims philosophy, you'll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast-track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants. To authorise payments to defined limits Investigate and respond to complaints received in accordance with Davies and FCA guidelines Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Qualified Solicitor Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
Mar 24, 2026
Full time
The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Qualified Solicitor Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
The Technical Supervisor/Lead File handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
Mar 24, 2026
Full time
The Technical Supervisor/Lead File handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k.The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Technical Supervisor is within our Fast Track, but would support the wider teams where required, assisting the Team Leader with technical, quality, audit and operational management of the Team. The overarching objective being to support file handlers improve their own file handling competencies. There could be a need to carry a caseload where required. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Fast Track or Intermediate Track Claims Litigator looking for opportunities to progress their career in to Technical Management rather than file handling. Full induction training will be provided along with continued on the job training. Key Responsibilities Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k. Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained. Assist Team Leaders with technical supervision of files above £15k as required. Undertaken 6/12 week reviews across all fee earners within their span of control providing face to face technical feedback and guidance. Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance. Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required. Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager. Support with the delivery of relevant training as required. Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role. Manage individuals on performance improvement plans when relating to technical competency alongside team leader. Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement. Skills, Knowledge & Expertise Qualified or CILEX level 7 Technically competent in motor RTA litigation including Fast Track, small claims and MOJ files with a handling authority of at least £15k Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable. Knowledge of recent changes in Court processes, including OICP and DCP. Knowledge of SRA and ISO guidelines Excellent communication and interpersonal skills across all levels Ability to plan, prioritise and focus on achieving targets and objectives Positive, confident and enthusiastic Good client care skills and evidence of working to client guidelines Ability to win the trust and confidence of others. Ability to anticipate problems and identify solutions Driven to achieve goals Ability to work within the Keoghs Shared Behaviour framework Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.
Mar 24, 2026
Full time
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k.The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Technical Supervisor is within our Fast Track, but would support the wider teams where required, assisting the Team Leader with technical, quality, audit and operational management of the Team. The overarching objective being to support file handlers improve their own file handling competencies. There could be a need to carry a caseload where required. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Fast Track or Intermediate Track Claims Litigator looking for opportunities to progress their career in to Technical Management rather than file handling. Full induction training will be provided along with continued on the job training. Key Responsibilities Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k. Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained. Assist Team Leaders with technical supervision of files above £15k as required. Undertaken 6/12 week reviews across all fee earners within their span of control providing face to face technical feedback and guidance. Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance. Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required. Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager. Support with the delivery of relevant training as required. Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role. Manage individuals on performance improvement plans when relating to technical competency alongside team leader. Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement. Skills, Knowledge & Expertise Qualified or CILEX level 7 Technically competent in motor RTA litigation including Fast Track, small claims and MOJ files with a handling authority of at least £15k Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable. Knowledge of recent changes in Court processes, including OICP and DCP. Knowledge of SRA and ISO guidelines Excellent communication and interpersonal skills across all levels Ability to plan, prioritise and focus on achieving targets and objectives Positive, confident and enthusiastic Good client care skills and evidence of working to client guidelines Ability to win the trust and confidence of others. Ability to anticipate problems and identify solutions Driven to achieve goals Ability to work within the Keoghs Shared Behaviour framework Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.
The File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.
Mar 24, 2026
Full time
The File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 24, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Our client, a well-established and growing insurance brokerage, is seeking an experienced Commercial Account Handler to join their team in Bolton. This is an excellent opportunity for an insurance professional to work with a diverse portfolio of mid-large commercial clients and play a key role in delivering outstanding service. The Role As a Commercial Account Handler, you will be responsible for managing and developing existing client accounts while supporting new business opportunities. You will use your broking expertise to ensure all insurance solutions are tailored to clients' needs and are fully compliant. Key Responsibilities Manage a portfolio of mid-large commercial clients Provide high-quality broking and technical support Ensure all activities meet FCA and regulatory standards Collaborate with internal executive and claims teams Identify client needs and respond to market trends The Ideal Candidate Experience in commercial insurance Strong technical knowledge and broking capability Excellent client relationship and communication skills Organised, detail-oriented, and commercially aware What's on Offer Competitive salary Opportunity to work with mid-large and complex commercial risks Supportive, professional working environment with progression opportunities Clear scope to contribute to business growth and service excellence If you're an experienced Commercial Account Handler looking to take the next step in your career, we'd love to hear from you.
Mar 23, 2026
Full time
Our client, a well-established and growing insurance brokerage, is seeking an experienced Commercial Account Handler to join their team in Bolton. This is an excellent opportunity for an insurance professional to work with a diverse portfolio of mid-large commercial clients and play a key role in delivering outstanding service. The Role As a Commercial Account Handler, you will be responsible for managing and developing existing client accounts while supporting new business opportunities. You will use your broking expertise to ensure all insurance solutions are tailored to clients' needs and are fully compliant. Key Responsibilities Manage a portfolio of mid-large commercial clients Provide high-quality broking and technical support Ensure all activities meet FCA and regulatory standards Collaborate with internal executive and claims teams Identify client needs and respond to market trends The Ideal Candidate Experience in commercial insurance Strong technical knowledge and broking capability Excellent client relationship and communication skills Organised, detail-oriented, and commercially aware What's on Offer Competitive salary Opportunity to work with mid-large and complex commercial risks Supportive, professional working environment with progression opportunities Clear scope to contribute to business growth and service excellence If you're an experienced Commercial Account Handler looking to take the next step in your career, we'd love to hear from you.
Keoghs is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated Multi Track Complex Personal Injury Motor claims together with some top end Fast Track claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high profile corporate and insurance clients. The successful candidate will predominantly handle a litigated caseload but may also handle some claims from pre-litigation. Key Responsibilities Manage a mixed caseload of Motor predominantly multi track cases consisting of claims typically valued between £25k - £100k, including personal injury and credit hire. Building relationships with Keoghs clients and where appropriate brokers and Insurers Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Working with the wider team to ensure a seamless delivery of services to Keoghs clients To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Working Hours: 35 hours per week Monday - Friday 9am-5pm with 1 hour unpaid for lunch. Skills, Knowledge and Expertise Motor multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Effectively work within a team Excellent knowledge of the Court Practice Rules Essential Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 23, 2026
Full time
Keoghs is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated Multi Track Complex Personal Injury Motor claims together with some top end Fast Track claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high profile corporate and insurance clients. The successful candidate will predominantly handle a litigated caseload but may also handle some claims from pre-litigation. Key Responsibilities Manage a mixed caseload of Motor predominantly multi track cases consisting of claims typically valued between £25k - £100k, including personal injury and credit hire. Building relationships with Keoghs clients and where appropriate brokers and Insurers Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Working with the wider team to ensure a seamless delivery of services to Keoghs clients To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Working Hours: 35 hours per week Monday - Friday 9am-5pm with 1 hour unpaid for lunch. Skills, Knowledge and Expertise Motor multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Effectively work within a team Excellent knowledge of the Court Practice Rules Essential Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Assistant File Handler (AFH) will be assigned to work under a Partner within the Disease department with a caseload of Hourly Rate Industrial Disease claims including but not limited to NIHL (Noise Induced Hearing Loss), HAVS (Hand Arm Vibration Syndrome) and potentially other disease cases. Performing delegated tasks to pursue the progression/resolution of a file as soon as practically possible. The role will involve working upon complex and high-value claims in a fast-paced environment, allowing for the development of disease cases. Key Accountabilities Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation. Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target. To ensure compliance with the SRA Standards & Regulations The above is not a definitive list of possible work which may be provided. Experience, Skills and Qualifications Experience of claims handling (either pre litigation or litigated) Understanding of the litigation process Ability to work with and take instruction from a Partner Motivated to attempt new challenges and develop into a File Handler Awareness of the disease market and legal developments Ability to work to targets and deadlines Attention to detail An understanding of client needs/requirements Adhere to the Keoghs Values. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 23, 2026
Full time
The Assistant File Handler (AFH) will be assigned to work under a Partner within the Disease department with a caseload of Hourly Rate Industrial Disease claims including but not limited to NIHL (Noise Induced Hearing Loss), HAVS (Hand Arm Vibration Syndrome) and potentially other disease cases. Performing delegated tasks to pursue the progression/resolution of a file as soon as practically possible. The role will involve working upon complex and high-value claims in a fast-paced environment, allowing for the development of disease cases. Key Accountabilities Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation. Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target. To ensure compliance with the SRA Standards & Regulations The above is not a definitive list of possible work which may be provided. Experience, Skills and Qualifications Experience of claims handling (either pre litigation or litigated) Understanding of the litigation process Ability to work with and take instruction from a Partner Motivated to attempt new challenges and develop into a File Handler Awareness of the disease market and legal developments Ability to work to targets and deadlines Attention to detail An understanding of client needs/requirements Adhere to the Keoghs Values. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
The Lead Fee Earner will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge and Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 23, 2026
Full time
The Lead Fee Earner will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge and Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
