189 jobs found

The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers. The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Claims Organised Crime Key Accountabilities The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to: Litigation Procedural drafting Investigations Evidential reviews and assessments Liaising with policyholders and witnesses Proofing of key witnesses Working with counsel Instructing experts - internal and/or external suppliers Resolution Negotiation of third party costs in accordance with the CPR Drafting of appropriate settlement documentation On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.Responsibilities in case management include: Client Excellence Assisting on files in accordance with agreed client guidelines Ensuring maximum client satisfaction on each case Technical excellence Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Ensures all file and investigative deadlines are complied with Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Ensure compliance with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Cultural Excellence Adhere to the Keoghs Values Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office. We are agile workers with attendance at the office at least 1 day per week. Experience, Skills and Qualifications Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment Experience of drafting court documents and understanding of processes Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to analyse evidence Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively inline with our Values Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Us We have been appointed to work on behalf of a growing brokerage based in London city centre, specialising in delivering tailored risk and insurance solutions to a diverse client base. Their collaborative and client-focused approach ensures they provide high-quality service and trusted advice. The Role We are seeking a competent and proactive Claims Handler to join their Real Estate Team on a part-time basis. This is a remote position, offering flexibility around working hours, with occasional travel required to client sites across the South East region.You will take ownership of managing clients' claims programmes, ensuring efficient handling of claims from notification through to settlement, while maintaining excellent service standards. Key Responsibilities Manage a portfolio of property and associated liability claims from inception to resolution Act as the main point of contact for clients, insurers, and third parties throughout the claims process Provide clear and timely updates to clients on claim progress and outcomes Liaise with loss adjusters, insurers, and other stakeholders to drive claims to successful conclusion Identify trends and provide insights to support clients' risk management strategies Support the Real Estate Team in delivering a high-quality, seamless service About You Proven experience as a Claims Handler within an insurance broker or insurer Exposure to property and associated liability claims is highly desirable Strong organisational skills with the ability to manage multiple claims effectively Excellent communication and client relationship skills Self-motivated and comfortable working remotely Willingness to travel to client sites across the South East on an ad hoc basis What they offer Flexible, part-time working arrangements to suit your schedule Remote working with autonomy and trust Opportunity to work closely with a specialist Real Estate Team Supportive and collaborative working environment If you are an experienced claims professional looking for a flexible role with ownership and variety, we would love to hear from you. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Our client is currently seeking an experienced Building Surveyor to deal with subsidence claims operating throughout the Birmingham / West Midlands region. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage, determine defect causation and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Experienced in project management, tender preparation and an expert in the requirements for CDM. Degree in Building Surveying (BSC Hons). Ideally you will be MRICS, C.Build.E or AMIStructE qualified, although this is not essential. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1011. For all other vacancies, take a look at our website - exchange-street.co.uk

Commercial Insurance Account handler - Cambridge - Hybrid available Base salary c 40 -50 DOE Negotiable, flex Benefits Our Clients are seeking a dedicated Corporate Account Handler to provide high-level administrative and technical support to our clients Account Executives. In this role, you will be the engine room of our client service, ensuring new business, renewals, and daily enquiries are handled with precision and care. Key Responsibilities Business Support: Assist Account Executives in securing new business quotations and arranging immediate cover. Documentation & Accuracy: Review policy documentation for total accuracy before distribution to clients or liaising with insurers for corrections. Lifecycle Management: Process mid-term adjustments, quarterly declarations, and manage the negotiation and invitation of renewals for your allocated portfolio. Client Relations: Act as the first point of contact for daily enquiries, managing expectations and responding promptly to maintain high service standards. Technical Liaison: Collaborate with Account Executives, Broking Technicians, and Directors to resolve complex technical queries. Data Integrity: Ensure all client records accurately reflect live risks, including sums insured, perils, excesses, and exclusions. Growth & Claims: Identify cross-sell and up-sell opportunities and coordinate with the Claims department regarding specific reports or queries. Financial Admin: Generate invoices and credit notes for all transactions in strict accordance with the Broking Manual and action meeting minutes to keep systems updated. About You You are a proactive professional with a background in insurance and a passion for client service. You thrive in a deadline-driven environment and possess the organisational skills to manage a busy diary effectively. Experience: Proven customer service expertise gained within an insurance setting. Teamwork: A natural collaborator comfortable working alongside Executives and Claims Handlers. Qualifications: CII qualifications are preferred; however, a desire to work toward your Cert CII is highly encouraged. Technical Skills: Experience using Acturis is a significant advantage. Rewards & Benefits We pride ourselves on a supportive culture and a comprehensive benefits package designed to support your life inside and outside of work: Generous Leave: 27 days annual leave (including your birthday Plus bank holidays. Financial Security: 5% employer-matched pension and Group Life Assurance. Growth: Full support for professional qualifications relevant to your career path. Lifestyle: Access to a flexible benefits portal, a holiday purchase scheme (up to 5 days), and "Perks at Work" discounts for cinema, dining, and retail. Of you wish to apply for this position please complete the link and a consultant from Cameron James Professional recruitment will be in contact with you

An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player

An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player

We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to

Claims Handler Location: Burnley (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within our Burnley hub to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation) About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Fleet, EL, PL, Motor, Property and Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.

An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player

Household & Residential Landlord Account Handler Salary: £35,000 - £40,000 (DOE) Hours: Monday-Friday, 8:30am-5:30pm Location: Isleworth Job Type: Full-time, Permanent About the Company An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd's of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture. The Role As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across: - Policy administration - Renewals - New business opportunities - Mid-term adjustments - Day-to-day account management - Handling general queries and resolving coverage issues Key Responsibilities - Manage Household and Residential Landlord policies - Process renewals, MTAs, endorsements and documentation - Handle claims queries and liaise with insurers - Identify opportunities for new business and policy improvements - Provide clear, professional communication to clients - Ensure compliance with FCA, GDPR and internal procedures Skills & Experience - Experience within Household insurance (including bedroom-rated and HNW) - Understanding of Residential Landlord policies - Knowledge of underwriting terms and policy wording - Ability to explain complex information in a simple and clear way - Excellent client communication skills (email and phone) - Strong organisation and attention to detail - Able to work well independently and as part of a team IT Skills - Confident with standard PC systems - Good working knowledge of Microsoft Word & Excel - Experience using insurer platforms (Open GI/MISYS desirable) - Accurate data entry skills Benefits - 28 days holiday - Pension - Learning & development support - Onsite parking - Supportive, long-standing team

Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.

An experienced Liability Claims Handler is required to join a Global Loss Adjusters where you will join the UK and European Casualty Team providing full support handling Casualty Claims. The role will be hybrid working from the office 3 days per week. Key responsibilities: Handling a portfolio of Casualty Claims including Injury/Third Party Property Dealing with a variety of communication via emails/telephone/teams etc. Managing claims throughout the lifecycle of the claims process Liaising with Policyholders, Insurers, Brokers and any other relevant party involved Be a main point of contact for the UK and overseas working closely with the Casualty Adjusters About you: Experienced Liability Claims Handler being able to manage claims through to settlement Be able to carry out desk-top investigations, check policy wordings, establish liability and guide all relevant parties through the claims process An exceptional communicator and strive to give a first-class customer service throughout Self-motivated and have excellent attention to detail Enjoy working in a pressured/targeted environment working to SLA's, KPI's Ideally be able to speak other European languages such as Spanish, German, French, Italian etc, although not essential Be industry qualified, be working towards or have the desire to work towards Happy to work in an office environment and be a team player

Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be MRICS qualified AssocRICS as a minimum. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk

Working for a well regarded Medical Insurance Company you will ideally have experience and knowledge working within the Claims/Insurance Sector. If you have worked in Claims, this would be an advantage and you will be working within the Medical/ Health Industry. A family owned Company, that really look after their staff and great working hours. Monday to Friday, NO evenings or weekends. Contact now for further information and immediate interview !

We're seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you'll deliver a high-quality, end-to-end claims service . Working in line with each insurer's claims philosophy, you'll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast-track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career. What will your day look like: To establish if cover is in place for the claim. To record all claims on the digital claims handling system. To investigate all liability claims either from the desk or by instructing loss adjusters. To make the decision on liability. To negotiate settlement of the claim. To ensure compliance with all legal timescales and client SLA's. To build relationships with external clients and stakeholders. Experience of policy wording and terms and conditions. Knowledge of insurance and the insurance market. Knowledge of how to value an injury claim. Knowledge of reserving philosophies. Knowledge of Civil Procedure Rules and the Claims Portal. Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants. To authorise payments to defined limits Investigate and respond to complaints received in accordance with Davies and FCA guidelines Act as a mentor and coach to junior colleagues Knowledge and Abilities: Good communications skills at all levels. Excellent customer service. The ability to work as part of a team. To take responsibility for your own workload. Must be able demonstrate adaptability and flexibility. Good planning and organisational skills. Good IT skills This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Qualified Solicitor Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.

The Technical Supervisor/Lead File handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.

This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k.The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Technical Supervisor is within our Fast Track, but would support the wider teams where required, assisting the Team Leader with technical, quality, audit and operational management of the Team. The overarching objective being to support file handlers improve their own file handling competencies. There could be a need to carry a caseload where required. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Fast Track or Intermediate Track Claims Litigator looking for opportunities to progress their career in to Technical Management rather than file handling. Full induction training will be provided along with continued on the job training. Key Responsibilities Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k. Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained. Assist Team Leaders with technical supervision of files above £15k as required. Undertaken 6/12 week reviews across all fee earners within their span of control providing face to face technical feedback and guidance. Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance. Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required. Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager. Support with the delivery of relevant training as required. Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role. Manage individuals on performance improvement plans when relating to technical competency alongside team leader. Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement. Skills, Knowledge & Expertise Qualified or CILEX level 7 Technically competent in motor RTA litigation including Fast Track, small claims and MOJ files with a handling authority of at least £15k Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable. Knowledge of recent changes in Court processes, including OICP and DCP. Knowledge of SRA and ISO guidelines Excellent communication and interpersonal skills across all levels Ability to plan, prioritise and focus on achieving targets and objectives Positive, confident and enthusiastic Good client care skills and evidence of working to client guidelines Ability to win the trust and confidence of others. Ability to anticipate problems and identify solutions Driven to achieve goals Ability to work within the Keoghs Shared Behaviour framework Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.

The File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge & Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets.