Asset Support and Help Desk Administrator

Company Description

Delivering the exceptional, every day:

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Our culture - our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job Description

Working with the Facilities Manager this role will support the day-to-day running of the sites Help Desk, Computerised Maintenance Management System (CMMS) as well as giving analytical support to the Facilities Management Team.

The Asset Support and Helpdesk Administrator will also manage the document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements.

Key responsibilities

· Provide, day to day administration duties to ensure the smooth running of the FM Help desk and CMMS (Computerised Maintenance Management System); this will include management of Work orders, users, functional codes and other key system data.

· Produce clear and accurate reports and dashboards based on a variety of scheme data.

· Assist in the design, development and implementation of processes, data and reporting solutions, identified through the CMMS governance process, as part of the business improvement programme.

· Conduct analysis related to fixed assets.

· Provide CMMS training to new users and refresher training to existing users as required.

· Support the action plan to minimize the overdue task backlog. Work with the wider facilities Team in carrying out data cleansing.

· Provide document support (issuing of controlled documents)

· Implement and direct documentation procedures in storing, updating and distributing engineering documents, including mechanical and electrical drawings, specifications, O&Ms etc.

· Receive, quality check, control, notify and distribute documents to relevant recipients.

· Conduct routine assessments of the Document Control/Records Management system.

Key competencies

1. Good level of IT literacy and competency, with proven knowledge of Microsoft Word, Excel, PowerPoint and database administration.

2. Have a professional and flexible approach to responsibilities and be capable of working within a wider team with minimum supervision. Decision making and problem solving skills are essential as is the ability to effectively present, plan and organise

3. Delivering quality service through all levels of communication.

4. To monitor and uphold a high quality of service and products to clients.

5. Manages time, plans and organises work tasks, monitors and meets deadlines. Manage multiple priorities.

6. Needs to keep a proactive approach to all aspects of the Facilities needs

7. Handles multiple priorities at one time

8. Adapts approach and shows flexibility when priorities change unexpectedly

Qualifications

Experience of day-to-day running of Help Desk, Computerised Maintenance Management Systems (CMMS) as well as giving analytical support to the Facilities Management Team.

Experience of managing a document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements.

Additional Information

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.