Job Description
We have an excellent opportunity for a Client Relationship Director which is a field-based position working as an ambassador for our client's company. Like any other organisation, it's the people that make the difference - Are you ready for the challenge?
About the Company
Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance.
About the Role
As Client Relationship Manager, you'll work closely with the Sales and Marketing Director to develop key strategic plans in order to grow the client portfolio. Duties will include to:
- Manage and engage with a collection of clients based nationally
- Be responsible for organising your diary to attend visits and consultations where appropriate
- Build new business relationships and manage existing ones, in order to achieve revenue targets on gross and net values
- Ensure client interventions are delivered to the very highest customer service standards, on time and within budget
About the Key Accountabilities
In the role of Client Relationship Manager, you will:
- Be a trusted partner and expert to clients in delivering quality learning solutions
- Delivering profitable growth and meeting agreed targets across a client portfolio
- Supporting the acquisition of new business through pitches, networking and tenders
- Drive product and process innovation through market knowledge and horizon scanning
- Champion service excellence across a client portfolio
- Develop a culture that motivates all business units by demonstrating a commitment to customer service excellence that provides a vision for all employees to follow
- Effective manage team output and performance
- Produce accurate and timely reporting to support business decision making
- Work collaboratively with colleagues to enhance PP service provision and deliver growth plan
- Ensure issue resolution is managed effectively to full client satisfaction
About your Skills & Attributes
For the role of Client Relationship Manager, you will have / be:
- A Strategic thinker capable of delivering and achieving profit targets.
- Inspiring and effective team leader capable of bringing the best out of others
- Credible at a senior level and capable of build trust and engagement.
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Capable of making effective commercial judgements to maximize operational profitability
- Collaborative approach to working with colleagues across function
About You
What you'll need for the role of Client Relationship Manager:
- Educated to degree level or equivalent experience in a managerial role
- At least three years' experience working in an L & D environment
- Project management experience
- To be an assertive communicator with the ability to influence situations
- A wealth of evidence illustrating experience of client development both from internal and new clients
- Have a strong commercial awareness
Why them?
You're a fun and friendly person who values good relationships and takes absolute pride in everything you do, and you want to be part of their success story - and we'd like to hear from you today!
About the Rewards
This position of Client Relationship Manager is a full-time permanent role, with an attractive salary of circa £40,000 to £50,000 per annum, depending on experience, with opportunities for progression.
How to Apply
Please note that eRecruitSmart is advertising the role of Client Relationship Manager on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Client Relationship, learning, development, commercial, manager, training,
