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About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you're joining the industry's leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence. And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI. Does that sound exciting to you? Come join us as we try to reach our next PEAK! About G2 - Our People At G2, everything we are and what we do is grounded in our PEAK values- (P)erformance + (E)ntrepreneurship + (A)uthenticity + (K)indness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other's successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn. You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people. About The Role As an Implementation Consultant, you'll own the critical first ninety days of the customer relationship for G2's Buyer Intent clients - guiding them through a seamless onboarding experience and setting the foundation for long-term success. In this role, you'll serve as a trusted partner and project lead, bringing together strong communication, meticulous attention to detail, and sharp technical problem-solving to deliver an exceptional implementation experience. You'll develop a deep understanding of each customer's tech stack to ensure integrations run smoothly and to engineer creative solutions that unlock real, measurable value from G2's products. The ideal candidate brings a high degree of professionalism and an ownership mentality, along with the project management chops to juggle multiple implementations at once. You're technically fluent enough to navigate customer systems, troubleshoot integrations, and surface smart solutions - and you can translate that complexity into clarity for both technical and non-technical stakeholders alike. In This Role, You Will: Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them Manage a portfolio of accounts with varying project statuses Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion Conduct client training sessions to ensure understanding of product and G2 resources Drive key milestones meetings, and manage the escalation process when customers are off-track Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing Minimum Qualifications: We realize applying for jobs can feel daunting at times. Even if you don't check all the boxes in the job description, we encourage you to apply anyway. 3+ years of customer service, customer support, sales engineering or project management experience in a B2B environment Ability to problem-solve technical issues with customer systems Outstanding presentation and communication skills Proven project management, follow-up skills and attention to detail Ability to build rapport and collaborate with others within the company and externally The ability to learn quickly and work independently in a fast-paced environment Experience with B2B marketing and sales tools (e.g. salesforce, hubspot, segment) What Can Help Your Application Stand Out: Technical support background, especially helping customers integrate SaaS systems with their environment, is a significant plus Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job. How We Use AI Technology in Our Hiring Process G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way-we will ensure your materials receive a thorough manual review by our hiring team. For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.

The Junior HRBP will report directly to theSenior HRBP and support the delivery of HR services across the organisation.This role will manage two HR team members within the Recruitment Team and takea lead role in recruitment activities, providing hands-on support as needed toensure processes run smoothly and effectively. Main duties of the job Working closely with the Senior HRBP and HR colleagues, the Junior HRBP will focus on operational HR tasks, including recruitment coordination, employee relations support, and day-to-day HR activities. While the role is primarily operational, the post holder will contribute to HR projects and initiatives that support the wider strategic objectives of the organisation. The Junior HRBP will actively engage in HR processes, rolling up their sleeves to support the team and ensure HR services are delivered efficiently, consistently, and in line with organisational policies and KPIs. About us London Central & West Unscheduled CareCollaborative is a not-for-profit Social Enterprise, now in its 30thyear of providing high-quality services across a range of primary and urgentcare contracts 24 hours a day, 365 days a year to 5 million patients in NorthWest, North Central and North East London. We pride ourselves on deliveringsafe, effective, responsive, caring, and well-led patient-centred clinicalservices as recognised by our Good CQC rating in all areas of our organisation. Job responsibilities Key Relationships: HRteam members ServiceManagers LineManagers and Supervisors Employees External Stakeholders OperationalSupport & Recruitment Leadand support recruitment activities for clinical and non-clinical roles,managing two HR team members in the Recruitment Team to ensure processes runsmoothly and in line with healthcare regulations and standards. Providehands-on support with day-to-day HR activities, including resourcing,onboarding, and administrative HR tasks, ensuring all new starters meetprofessional registration and compliance requirements. Assistline managers in healthcare teams with operational HR matters, offeringpractical guidance on employee relations, performance management, and HRpolicies. Supportemployee relations cases under the guidance of the Senior HRBP, helpingmanagers resolve issues in line with organisational policies, employment law,and healthcare sector standards. Delivertraining or briefing sessions to managers and staff on HR processes,recruitment, and compliance requirements relevant to healthcare services. Supportthe development of management capability by coaching line managers on HRpractices, recruitment processes, and effective team management in a healthcaresetting. Directly manage two members of theRecruitment Team, providing guidance, oversight, and support to ensurehealthcare staffing objectives are met, including safe staffing levels forpatient care. Workclosely with the Senior HRBP to implement HR initiatives and support wider HRstrategies within the healthcare organisation. Monitor HR activity within therecruitment remit, identifying trends and contributing practicalrecommendations to the Senior HRBP to improve service delivery and workforceplanning. Support the creation of papers forquality assurance group (QAG), quality, workforce and performance committee andattend QAG on behalf of Senior HRBP during absence. Project & HR Administration Support SupportHR projects and initiatives led by the Senior HRBP, contributing practicalinput and helping deliver outcomes on time, including clinical workforceplanning and compliance projects. Assistwith HR reporting and KPIs, ensuring recruitment and HR activities inhealthcare services are tracked and reported accurately. Supportreview of operational agreements such as recruitment agency contracts, ensuringcompliance with healthcare workforce standards and organisational policies. Other Duties Participatein service shadowing across clinical and non-clinical teams to understandhealthcare service delivery and workforce needs. Actas a trained loggist during incidents, recording and managing information tosupport organisational response and decision-making in line with healthcareemergency procedures. Attend refresher training annually. Person Specification Values Exhibits behaviours in line with Organisation Values: Drive Change Together Belonging Community Focused Skills & Abilities Strong customer focus and team-working skills Ability to prioritise and meet deadlines in a fast-paced environment Professional, organised, and attentive to detail Ability to respond flexibly to changing circumstances Competent with MS Office (Word, Excel, PowerPoint, Visio, Project) Able to influence and support managers effectively under guidance Able to work under pressure and with challenging behaviours Able to support cross-functional working and contribute to team objectives Qualifications CIPD Level 5 or 7 (or equivalent) MCIPD Experience Experience of working in a busy HR function, ideally in an NHS or similar environment Hands-on recruitment experience, including coordinating and supporting recruitment processes Supporting managers with employee relations, performance, and absence matters under guidance Delivering HR guidance and basic training/briefings for managers on HR processes Knowledge Employment law basics relevant to day-to-day HR Recruitment screening processes (DBS, Right to Work checks, references) Current HR policies, procedures, and best practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £44,000 to £49,770 a yearDepending on Experience

SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR. With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Transparency, and Quality drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered. THE OPPORTUNITY SII UK is seeking TA Officer to join our team our growing team in London! The TA Officer will be responsible for identifying, screening and securing new hires and build the organisations footprint. This person will be accountable for helping the business grow and following the talent acquisition strategy. KEY RESPONSIBILITIES: Source, screen, and qualify high-quality engineering and technical candidates aligned with business requirements, supporting them through interview preparation and offer acceptance. Work closely with the Business Manager to understand current and upcoming hiring needs, ensuring timely identification and engagement of suitable talent. Develop and execute targeted sourcing strategies to attract specialist talent across key engineering and technology domains. Build and maintain a strong pipeline of qualified candidates through proactive market mapping, networking, and talent pooling. Manage candidate engagement throughout the recruitment lifecycle, ensuring a positive and professional candidate experience. Support workforce planning by identifying talent availability, market trends, and potential recruitment challenges. Maintain and promote SII's employer brand through candidate interactions, online engagement, and professional networking platforms. Contribute to recruitment campaigns and hiring initiatives aligned with strategic programme and project needs. Collaborate with internal stakeholders to prioritise roles, track recruitment progress, and ensure alignment with business objectives. Provide regular recruitment activity updates, pipeline visibility, and KPI reporting to the Business Manager and leadership team. Participate in Talent Acquisition team meetings to share insights, improve sourcing approaches, and align on recruitment priorities. SKILL REQUIRED Proven experience in Talent Acquisition or similar role Experience recruiting in the defence/aerospace sector and/or engineering domain Excellent communication and interpersonal abilities Collaborative mindset with the ability to thrive as part of a team Ability to work in a fast-paced and changing environment Proficient in Applicant Tracking Systems (ATS) and Human Resources Management Systems (HRMS) Tasks Source senior-level candidates through various channels and methods Conduct HR interviews with candidates and support hiring managers as needed Report on recruitment performance metrics BENEFITS: Competitive Basic Salary 6% Employers Contribution + 6% as a salary sacrifice Private Medical Insurance, Life Cover and Income Protection 25 days holiday 10 days full sick pay per year Cycle to Work & TechScheme Corporate access to the Udemy platform If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Senior Human Resources Business Partner, Investment page is loaded Senior Human Resources Business Partner, Investmentlocations: London, UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: R7548 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description SUMMARY Ares is looking for an experienced Senior Human Resources Business Partner to join the Global Human Resources team. HR Business Partners (HRBPs) deliver best in class services to their clients to drive individual, team and Firm performance. They serve as a positive change agent and partner with business leadership to define and drive a strategic people agenda that is focused on continuously elevating the talent bar and employee experience within their assigned groups and across the Firm. Ares is a fast-paced, high growth and rapidly changing environment; to succeed, the HRBP will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. Recent acquisitions have enhanced Ares' capabilities in high-conviction sectors, including digital infrastructure. The Senior HRBP will be expected to partner with leadership to build out and scale this growing business. As well, the individual will provide exceptional advisory services to management and employees on a range of human resources issues while considering internal policy, best practices, relevant legislative frameworks, culture and desired commercial outcomes. Core responsibilities will include providing general HR guidance/counsel to business leaders, managers and employees, managing employee relations and performance issues; facilitating new employee onboarding and exits; facilitating core processes related to headcount planning/organizational design, performance management, compensation, promotions; play a leading role in diversity and learning and development initiatives. REPORTING RELATIONSHIPS Reports to: Head of EMEA HR PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES Manage and mentor a team of two HR Business Partners; partner closely with the EMEA Business Operations Senior HR Business Partner; and serve as a leader within the broader EMEA HR and global HR Business Partner teams. Partner with business leaders on talent strategy, organizational design, succession planning, headcount forecasting, and performance management. Identify cross-investment group themes and proactively drive opportunities for improved efficiency, effectiveness, and best practice adoption across the EMEA region. Thoughtfully challenges the status quo, identifying opportunities to increase efficiency and build scalable people solutions that support long-term growth. Serve as the senior HR point of contact for managers and employees, advising on employee relations, policy interpretation, onboarding/offboarding, and day-to-day HR matters. Lead key annual processes including performance reviews, promotions, compensation planning, and workforce planning. Manage complex employee relations matters in partnership with the EMEA Employee Relations Lead and Legal as appropriate. Oversee voluntary and involuntary separations, ensuring compliance and consistency. Lead HR projects involving policy and program development, and support strategic initiatives including acquisitions, integrations, and new office launches. Leverage market intelligence and workforce data to provide proactive, business-relevant insights to leadership. Partner with HR Centers of Excellence (Talent Acquisition, Reward, HR Operations, DEI) to deliver integrated, high-impact HR solutions: Talent Acquisition (Lateral and Campus): Partner on workforce planning, slate review, and offer structuring to help ensure high-quality hiring outcomes Total Reward: Support annual compensation planning and benchmarking processes, ensuring alignment with regional regulatory, governance, and compliance requirements. HR Operations: Collaborate to ensure data accuracy, process efficiency, and seamless execution across employee lifecycle activities, including reporting, payroll coordination, and HRIS optimization. Workforce Planning & Analytics: Partner with WP&A, Comp BPs, and business leaders to develop and execute data-driven workforce plans aligned to commercial objectives, growth priorities, and regional market dynamics. Diversity, Equity & Inclusion: Drive engagement initiatives and advance regional diversity and inclusion priorities QUALIFICATIONS Education:Bachelor's degree requiredExperience Required: 15+ years of progressive HR experience, including 8+ years in an HR Business Partner or senior client-facing role. Experience within financial services required. Proven ability to partner effectively with senior leaders in high-performance, growth-oriented organizations. Advanced proficiency in reporting and analytics, Microsoft Office (particularly Excel and PowerPoint); experience with Workday or comparable HRIS platforms preferred. Experience leading organizational change, workforce planning, and/or integration initiatives in a complex environment.General Requirements:The successful candidate will: Demonstrate a strong bias for action, exceptional work ethic, and the ability to thrive in a fast-paced, high-volume environment. Operate effectively across the full spectrum of HR disciplines, partnering seamlessly with stakeholders at all levels of the organization. Demonstrate exceptional relationship management skills, establish credibility and influence business leaders to drive aligned outcomes. Adopt a hands-on, execution-oriented approach while maintaining strong organizational discipline and the ability to manage multiple, competing priorities. Exercise sound judgment and operate with a high degree of autonomy and discretion. Exhibit the highest standards of integrity, professionalism, and ethical decision-making. Navigate ambiguity with confidence, demonstrating resilience and adaptability in a dynamic, fast-paced environment. Maintain exceptional attention to detail and accuracy in all aspects of work. Bring deep expertise in organizational design, workforce planning, and transformation initiatives. Experience supporting mergers, acquisitions, and integrations, including due diligence, workforce planning, and change management. Leverage strong analytical capabilities to interpret data and drive evidence-based HR strategies and recommendations. Communicate with clarity and impact, both verbally and in writing, across diverse stakeholder groups. Maintain composure and professionalism in high-pressure or sensitive situations. Demonstrate reliability, strong personal accountability, and a collaborative, team-oriented mindset. Handle confidential and sensitive information with the utmost discretion and care. Reporting Relationships Head of EMEA HR There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses

Job Description Contracting Counsel Senior Manager Salary: Competitive based on skills and experience Location: London (some travel may be required) As a Contracting Counsel Senior Manager, you will play a key role in supporting Accenture's business by leading complex client transactions and providing strategic legal and commercial advice. You will help manage risk, ensure compliance, and enable business growth by negotiating and structuring innovative technology and outsourcing agreements. Working closely with senior stakeholders across Legal, Sales, and the business, you will shape and deliver high-value deals while mentoring junior legal professionals and contributing to the evolution of Accenture's contracting practices. Key Responsibilities Lead, structure, draft, negotiate and close complex client agreements including master services agreements, outsourcing agreements, SaaS and licensing agreements, statements of work, and data transfer agreements. Support strategic deals across areas such as cloud, automation, systems integration, blockchain security, and agile development. Provide clear legal and commercial advice to senior leaders on transactional risks and opportunities. Guide and mentor junior Contracting Legal Professionals on transactions and best practices. Develop subject matter expertise in key legal or commercial areas that support the business. Contribute to internal contracting frameworks, tools, and knowledge resources on various legal and business issues. Support, promote and implement Legal Group initiatives. Embrace and evolve to gain expertise in seven Contracting attributes, including becoming a pathfinder, architect, business-minded, nonconformist, inspired, relevant and technology enabled contracting professional. Qualification Qualifications: JD (or equivalent law degree) Authorized and licensed to practice law in at least one jurisdiction Proven track record of transactional experience, ideally within digital, consulting, systems integration, or outsourcing environments (law firm or corporate legal team). Experience negotiating technology based agreements. Intellectual Property and Data Privacy negotiation experience preferred. Skills & Experience Accomplished negotiator with an understanding of principle based negotiation strategy and tactics including the ability to present alternatives with proposed solutions. Proven ability to efficiently manage a large volume of transactions independently. Experience negotiating and drafting technology based agreements. Understand basic principles of Finance, Accounting, Marketing, and Management. Strong executive presence. Good understanding of contracting/risk issues, including IP, as they apply to digital, consulting, systems integration, and outsourcing transactions. Excellent oral and written communication skills. Note: Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news: Your New Job Title: Mandarin speaking Senior HR Manager/HR Manager Please click for similar jobs The Skills You'll Need: Relevant UK HR experience, ability and willingness to be fully office based. Your New Salary: Competitive + bonus and good benefits including travel and phone allowance. Fully Office Based Perm Start: ASAP Working hours: 9:00 - 18:00 Monday - Friday To be successful in this role our client has said it is essential that candidates: are willing and able to be fully office based have relevant UK HR experience If that means this job isn't a match for you please view our other vacancies for one that may be a better fit. What You'll be Doing: Our client is seeking an experienced and proactive Senior HR Manager or HR Manager to act as a strategic business partner across the organisation. This role will cover the full spectrum of HR functions, including talent acquisition, employee relations, performance management, compliance, and learning & development, while also covering some office management responsibilities to ensure smooth day to day operations. The successful candidate will combine strong operational HR expertise with a hands on approach and the ability to work effectively in a multicultural environment and within a small HR team. This role is fully office based. Act as a strategic business partner to deliver full-cycle recruitment, including drafting job descriptions, managing job postings, coordinating interviews, advising hiring managers, negotiating offers, and overseeing onboarding processes. Design, coordinate, and implement comprehensive learning and development programmes to ensure regulatory compliance while supporting employee skill development, career progression, and organisational capability building. Oversee employee benefits and welfare programmes to enhance employee engagement, wellbeing, and overall employee experience. Maintain up-to-date knowledge of UK employment legislation, including the Employment Rights Act 2025, ensuring all HR policies, procedures, and practices remain compliant and effectively implemented. Partner with business leaders to set annual and seasonal performance targets, lead performance review cycles, and support continuous performance management initiatives. Manage employee relations matters, including investigating complaints and grievances, and leading disciplinary processes in a fair, consistent, and objective manner. Maintain accurate and confidential HR records in compliance with UK legal requirements and internal policies. Lead or support office management and administrative functions to ensure smooth day to day operations. Undertake additional HR and administrative responsibilities as required to support business needs. The Skills You'll Need to Succeed: Proven UK work experience as an HR Manager or HR Business Partner. Demonstrated hands on experience in managing Employee Relations (ER) cases is essential, including grievances, disciplinary matters, investigations, performance issues, and absence management. Strong working knowledge and practical experience across all core HR functions, processes, and best practices. Solid understanding of UK employment legislation and confidence in applying it to real case scenarios. Degree (or above) in Human Resources Management, Business Administration, or a related field. CIPD qualification is desirable but not essential. Willingness to undertake office administration responsibilities as part of the role. Excellent written and verbal communication skills in English. Proficiency in Chinese is desirable but not essential. Strong work ethic and professional attitude, with a proactive approach, sense of ownership, and ability to work independently. Demonstrated ability to work effectively in a multicultural environment. Please follow us on LinkedIn: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. PeopleFirst is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability. PeopleFirst (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website. Click for more Business Critical Support jobs from People First Professional, specialist recruiters for high calibre professionals in London.

Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome focused solutions to help them secure their financial future. Overview of the Team Nuveen International comprises of 20 plus countries across Europe, Asia Pacific and Latin America. The HR advisory team consists of 3 HR Advisors supporting different client groups and working closely with the relevant HR Business Partners. Reporting to the HRBP, the HR advisors are at the centre of the wider HR function and therefore have day to day interaction with the HR centres of excellence. The HR advisors ensure the smooth day to day running of HR operations and provide generalist HR advice to employees and managers face to face or via the global case management tool AskHR. The HR advisors will also be expected to support/lead on some HR projects where required as well as work with the HR Business Partners on ER matters. Key responsibilities will include: HR Support / Administrative duties Answering complex queries from employees (with the HR Shared Services team in India acting as the first point of contact) via the AskHR case management portal New joiner onboarding supporting the on boarding of new employees during their first 90 days Working with managers on any probation extensions or probation failures following notification from the tier 1 India HR shared services team Maintaining accurate HR records in Workday and ensuring HR advisory files including employee files are GDPR compliant Answering queries from the HR inbox / Ask HR in a timely manner Working with the recruiting team in providing information relevant for the payroll as well ensuring information supplied by the HR advisory team is accurate Liaising with other departments on staff information Changes to Terms and Conditions administration, i.e. preparing letters when applicable, maintaining data on Workday Managing visa notifications, ensuring that visas due to expire are flagged and appropriate action taken Leaver administration, including exit interviews, maintaining data on the system Administration management around temps and contractors to ensure that relevant approvals are in place and systems are up to date Liaising regularly with Office Managers internationally ensuring local processes are operating efficiently Global Reporting e.g. Headcount Reports as well any ad hoc reporting and data analytics, preparation of board packs and ad hoc presentations Supporting the implementation of new policies and procedures Ongoing review of processes and practices to maximise opportunities and look for solutions to ensure operational efficiency, automation and elimination of manual repeatable tasks Ad hoc Participating in projects where required Making amendments to HR advisory process where identified Supporting HR Business Partners on employee relations cases where required Technical Skills & Qualifications Required MS Office skills; including strong excel skills Strong academic background Excellent attention to detail Workday knowledge/experience preferable Competencies and experience required Ability to work in a team environment to tight and specific deadlines, but able to work independently Detail orientated and highly organised HR experience required preferably within the financial services sector Experience of providing HR operational or advisory support (providing support to international employees desirable but not essential) SMCR experience desirable but not essential Confidence and desire to take responsibility for deliverables Excellent communication and interpersonal skills Desire to learn, develop and add value Adaptability and commercial awareness Ability to use own initiative to identify problems and deliver solutions to meet deadlines Educational Requirements University (Degree) Preferred. Nondiscrimination & Equal Opportunity Employment TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.