NOC Analyst

INTRO:

Providing 24x7 Infrastructure Monitoring and Service Desk cover on a rota-shift basis. Working 12 hour shifts, days and nights. Providing 1st and 2nd line support and fixes to infrastructure events and end users. Ensuring timely resolution of requests in line with a published Service Level Agreement (SLA.)

• Logging of incidents, service requests, changes and problem tickets in the
Help Desk application (Remedy) in response to alerting/monitoring systems
• Plan, coordinate and support business processes, systems and end-users through proactive monitoring
• Handle phone-in and escalation of problems out of hours
• Provide 1st Line support and remote support to internal and external customers out of hours
• Provide 1st and 2nd Line support in response to monitoring and infrastructure events
• Co-ordination of issue resolution to agreed Service Levels and Targets

• A well organised, hard-working, pro-active team worker
• An effective communicator
• A high attention to detail
• Results driven, taking pride in achieving objectives
• An accomplished relationship builder with a strong focus on exceptional customer service
• Able to work effectively to tight deadlines and targets

• Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days
• Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• Life Insurance - 3-4x times annual salary
• Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility - Committed to the development & growth of our people
• All our benefits are subject to location
  

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

Find out more at about-us