At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
F itch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.
Programme Manager - CWMA Exams
London
Company Brief
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in London, New York, Chicago, Singapore, Hong Kong and Dubai, providing services to many of the world's top banks and financial institutions.
Fitch Learning is part of the wider Fitch Group which includes Fitch Ratings and Fitch Solutions. Agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We're looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career.
Role Purpose
As an Exam Programme Manager working on our wealth management certification programme, you will be responsible for overseeing and managing the day-to-day operations involved in delivering the oral exams element of the CWMA certificate. You will form part of the CWMA Operations Team working closely with the Account Delivery Manager, Written Exam Programme Manager and Candidate support function.
You'll work very closely with our delivery partners, based in Switzerland, planning and running preparation workshops and final exams and ensuring the smooth day to running of all operational and logistical aspects.
You'll work closely with internal Product and Development teams escalating any product-related issues raised by candidates and have input into new products which the team will also support.
The position is based in London, England with some occasional travel to Europe required.
Role Responsibilities
- Manage the entire oral exam process forming part of Fitch Learning's CWMA qualification
- Schedule exams and workshop sessions working closely with our delivery partners
- based in Switzerland
- Capacity management and forecasting for both remote and 'in person' exams ensuring that there is enough capacity for candidates to be able to book
- Oversee candidate transition from Technical Written Exams to Oral Assessment
- Manage the Objection and Appeal Process with exam committee and Swiss Association for Quality
- Oversee relationships with venue providers based in Switzerland
- Work closely with delivery partners to ensure quality and impartiality is upheld in line with ISO 17024:2012
- Optimize booking process and exam allocation in the internal booking tool
- Document process and policies in Confluence
- Take responsibility for Certification Reports required by the Swiss Association for Quality (SAQ)
- Provide support with annual audit administered by SAQ
- Provide consultative support to Account Delivery Manager and CRMs as part of the sales and onboarding process for new clients
- Escalate any technical issues affecting the exam booking process
- Support candidates in preparing for their oral preparation programme and assessment, sending out relevant documentation
- Report on pass rates, analyze results and feed into relevant conversations with clients
Role Requirements
- Able to demonstrate experience in managing global supplier relationships to deliver events/training
- Experience in working with a global client base
- Must be hands-on, proactive in approach and calm under pressure
- Experience in using virtual meeting platforms and training/supporting end users on the basics
- Excellent relationship-building skills
- Confident in managing multiple stakeholders
- German or French speaking would be an advantage but is not essential
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites: | |
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
UNITED STATES ONLY : As part of its continued efforts to maintain a safe workplace for employees, Fitch requires that all employees who receive a written offer of employment on or after October 4, 2021, be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. Fitch will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements.
#LI-AC2