Job Description
This role will suit someone who wants to develop in the next step of their career taking accountability for their own portfolio of clients, you'll love servicing customers and spotting opportunities where you can go above and beyond delivering a bespoke customer experience, supporting them with their day to day high net worth insurance needs, you'll enjoy working in a fast paced environment interacting with a wide range of high profile customers and internal stakeholders both internally and externally.
You will be the port of call for your portfolio of high net worth customers, as well as supporting the wider team in the management of very large, complex accounts. Knowing our customers by name, you will be the face of our brand and provide the exceptional service that our customers expect. Creating and maintaining relationships that matter, not just selling our products but really understanding the customer's needs and ensuring they are fully protected year after year. You will understand the customers' needs to ensure the effective negotiation of renewal terms, processing of mid-term changes and identification and conversion of cross-sell opportunities. You will also seize opportunities to convert new business when your clients refer their contacts to you. It sometimes means getting out and meeting your customers, visiting some of the most spectacular homes in the UK.
What you'll be doing:
- Full responsibility for the retention of your client portfolio
- Building and enhancing both external and internal relationships; dealing with varied and wide ranging private client contacts on a daily basis
- Getting to know and understand our clients - building relationships and facilitating and converting unprompted enquiries
- Negotiating mid-term and renewal terms and, sometimes new business terms, on dream homes, unique collections, supercars and holiday villas
- Growing the team's existing business income through retention, cross-sell and up-sell
- Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
- Ensuring client data security and privacy is maintained at all times
Our must haves:
- Great with people, able to build honest and effective relationships
- Experience of exceptional customer service and client management
- Able to effectively service customers using expert product knowledge
- Demonstrable drive and energy to move self and business forward
- Adapts well to change and picks up new systems quickly
- Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy
Our nice to haves:
- Experience with high net worth individuals
- ACII qualification or a desire for progression towards this qualification
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.
We anticipate the successful candidate for this role will be in the office up to 3 days a week. We see this as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.
