Position: HR Administrator Suitable for: HR Administrator, HR Officer or HR Advisor with approximately 1-2 years experience. Location: Hybrid working (3 days per week in Milton Keynes) + some travel to other offices Salary: £24,000 + bens Please note that unfortunately, our client is unable to offer sponsorship Our client is looking for a HR Administrator to help support their HR team on a full-time basis. The HR Administrator will work closely with the wider HR team to assist with general HR and facilities admin, system management and HR processes. This role will be based at head office in Milton Keynes for a minimum of 3/5 days per week. Further travel may be expected on an ad hoc basis to alternative company office sites in Surrey and Liverpool. Therefore, some level of travel will be expected. Essential Skills/attributes: Hands on experience of approx. 1-2 years as a HR administrator, HR Officer, HR Advisor or similar Process driven to ensure compliance with Legal/HR processes Excellent administrative skills using MS office products Attention to detail and accuracy in data entry and recording/reporting Requirement to work with confidential and sensitive information Able to work under pressure and to tight deadlines Excellent organisational, interpersonal skills and ability to work as part of a team Strong communication skills are essential, both written and oral, as you will be engaging with multiple internal and external stakeholders Role and responsibilities: First point of contact for HR shared inbox queries, fielding out emails where necessary to the relevant HR team member Providing cover of the HR Recruitment Inbox in the event of team absence Responsible for the maintenance of all health and safety documentation processes and procedures including; updating accident logs and safety records, first aid and fire warden training requirements, policy updates and minuting meetings where required. Working with relevant Health & Safety Representatives across the company to ensure all risk assessments are logged, tracked and circulated to the CHRO for review. Regular office Health and Safety inspections/visits, alongside the CHRO, to ensure there is adherence and compliance with the companies Health and Safety Policy. Conducting Health and Safety inductions for all new starters and refresher training to existing employees following any operational/premise change. Carrying out DSE Risk Assessments where required and responsible for any purchases of kit related to health and safety requests. First point of contact for absence management. This will involve monitoring the HR absence number, updating line managers and HR systems for absence reporting. Responsible for weekly absence reports to the wider HR Team and Chief HR Officer (CHRO) Fielding out absence escalations to the HR Coordinator & HR Advisors Responsible for the end-to-end new starter process. Including but not limited to; sending out reference requests, updating shared team calendars with start dates, liaising with IT via our ticketing system to send out company equipment and working with managers to organise induction itineraries. Carrying out DBS checks as and when required Creating new employee accounts on all HR systems and employee benefit portals. Responsible for the leaver administration process. Including but not limited to; updating HR systems and employee benefit portals with leave dates and liaising with IT, via our ticketing system, to organise the collection of company equipment. Ensuring employee records are up to date and maintained on our HR system Running ad hoc reports for the HR Team as and when required Employee Action Notification forms - actioning new starter, leaver and ad hoc employee changes such as line manager, job title and department change letters Assisting with monthly recruitment invoices and expenditure request forms Assisting with on-site premise support including, fielding out post to the relevant departments and assisting with any office supply purchases. Full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
May 01, 2024
Full time
Position: HR Administrator Suitable for: HR Administrator, HR Officer or HR Advisor with approximately 1-2 years experience. Location: Hybrid working (3 days per week in Milton Keynes) + some travel to other offices Salary: £24,000 + bens Please note that unfortunately, our client is unable to offer sponsorship Our client is looking for a HR Administrator to help support their HR team on a full-time basis. The HR Administrator will work closely with the wider HR team to assist with general HR and facilities admin, system management and HR processes. This role will be based at head office in Milton Keynes for a minimum of 3/5 days per week. Further travel may be expected on an ad hoc basis to alternative company office sites in Surrey and Liverpool. Therefore, some level of travel will be expected. Essential Skills/attributes: Hands on experience of approx. 1-2 years as a HR administrator, HR Officer, HR Advisor or similar Process driven to ensure compliance with Legal/HR processes Excellent administrative skills using MS office products Attention to detail and accuracy in data entry and recording/reporting Requirement to work with confidential and sensitive information Able to work under pressure and to tight deadlines Excellent organisational, interpersonal skills and ability to work as part of a team Strong communication skills are essential, both written and oral, as you will be engaging with multiple internal and external stakeholders Role and responsibilities: First point of contact for HR shared inbox queries, fielding out emails where necessary to the relevant HR team member Providing cover of the HR Recruitment Inbox in the event of team absence Responsible for the maintenance of all health and safety documentation processes and procedures including; updating accident logs and safety records, first aid and fire warden training requirements, policy updates and minuting meetings where required. Working with relevant Health & Safety Representatives across the company to ensure all risk assessments are logged, tracked and circulated to the CHRO for review. Regular office Health and Safety inspections/visits, alongside the CHRO, to ensure there is adherence and compliance with the companies Health and Safety Policy. Conducting Health and Safety inductions for all new starters and refresher training to existing employees following any operational/premise change. Carrying out DSE Risk Assessments where required and responsible for any purchases of kit related to health and safety requests. First point of contact for absence management. This will involve monitoring the HR absence number, updating line managers and HR systems for absence reporting. Responsible for weekly absence reports to the wider HR Team and Chief HR Officer (CHRO) Fielding out absence escalations to the HR Coordinator & HR Advisors Responsible for the end-to-end new starter process. Including but not limited to; sending out reference requests, updating shared team calendars with start dates, liaising with IT via our ticketing system to send out company equipment and working with managers to organise induction itineraries. Carrying out DBS checks as and when required Creating new employee accounts on all HR systems and employee benefit portals. Responsible for the leaver administration process. Including but not limited to; updating HR systems and employee benefit portals with leave dates and liaising with IT, via our ticketing system, to organise the collection of company equipment. Ensuring employee records are up to date and maintained on our HR system Running ad hoc reports for the HR Team as and when required Employee Action Notification forms - actioning new starter, leaver and ad hoc employee changes such as line manager, job title and department change letters Assisting with monthly recruitment invoices and expenditure request forms Assisting with on-site premise support including, fielding out post to the relevant departments and assisting with any office supply purchases. Full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits. The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth. The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits. The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth. The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Learning and Development team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Learning Advisor (LA) has a geographic responsibility within the International West cluster. The LA will work closely with the Product Learning team, the Country HR Officers (CHROs) and Citi Country Officer (CCOs) to understand the objectives and needs and implement global learning solutions. The LA will also work with counterparts in International East to ensure a consistent approach and experience for the business and geographies. What you'll do Responsible for managing Learning and Development for Citi employees across Ireland, Luxembourg Netherlands and Belgium (geographies subject to change). Establish trusted relationships with Human Resource and business partners to consult and provide learning advisory support. Regularly monitors and communicates progress with them. Executes learning and development strategy for their region/product/function and regularly validates the strategy with their region/product/function leaders. Leverages existing material / solutions to deliver against the regulatory needs. Design new material / solutions when nothing relevant exists, in partnership with relevant discipline (Leadership Development, etc). Work with Subject Matter Experts and internal and external designers to design, develop, execute, and measure learning solutions. Undertake learning needs analysis / gap analysis, including data gathering, research, and analysis to assess the adequacy of existing learning and identify new learning needs. Adopts a data based approach in the design and delivery of Learning and Culture solutions and initiatives, measuring the effectiveness of learning programs to drive continuous improvement and impact. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment. What we'll need from you Experience working across regions, cultures, and geographies within a multinational organization preferred Knowledge of European (or LATAM) regulatory requirements related to training and professional development is a plus Proven track record of designing and implementing successful training programs Strong project management skills, with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Fluent in English, with proficiency in another European language highly regarded. Proficient in Microsoft Office and experience with learning management systems. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Human Resources Job Family: Talent, Development, Learning & Diversity Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Learning and Development team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Learning Advisor (LA) has a geographic responsibility within the International West cluster. The LA will work closely with the Product Learning team, the Country HR Officers (CHROs) and Citi Country Officer (CCOs) to understand the objectives and needs and implement global learning solutions. The LA will also work with counterparts in International East to ensure a consistent approach and experience for the business and geographies. What you'll do Responsible for managing Learning and Development for Citi employees across Ireland, Luxembourg Netherlands and Belgium (geographies subject to change). Establish trusted relationships with Human Resource and business partners to consult and provide learning advisory support. Regularly monitors and communicates progress with them. Executes learning and development strategy for their region/product/function and regularly validates the strategy with their region/product/function leaders. Leverages existing material / solutions to deliver against the regulatory needs. Design new material / solutions when nothing relevant exists, in partnership with relevant discipline (Leadership Development, etc). Work with Subject Matter Experts and internal and external designers to design, develop, execute, and measure learning solutions. Undertake learning needs analysis / gap analysis, including data gathering, research, and analysis to assess the adequacy of existing learning and identify new learning needs. Adopts a data based approach in the design and delivery of Learning and Culture solutions and initiatives, measuring the effectiveness of learning programs to drive continuous improvement and impact. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment. What we'll need from you Experience working across regions, cultures, and geographies within a multinational organization preferred Knowledge of European (or LATAM) regulatory requirements related to training and professional development is a plus Proven track record of designing and implementing successful training programs Strong project management skills, with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Fluent in English, with proficiency in another European language highly regarded. Proficient in Microsoft Office and experience with learning management systems. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Human Resources Job Family: Talent, Development, Learning & Diversity Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Experienced Mortgage and Protection Adviser - Torquay/Torbay - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 01, 2024
Full time
Experienced Mortgage and Protection Adviser - Torquay/Torbay - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Project Health and Safety Adviser The role Project Health and Safety Adviser is a temporary role based at our Capenhurst site. This post is within the Capenhurst Site Health, Safety, Security and Environment Function, which provides advice and guidance services to the businesses at the Capenhurst site in the areas of Health and Safety, Security, Protection of the Environment, Management Systems and Continual Improvement, Organisational Learning, High Hazard safety and Regulatory Affairs. The Project Environmental Adviser will provide a range of basic advice and support in the subject areas covered by the HSSE department as required and contribute to the safe and compliant conduct of operations on the Capenhurst site by doing so. The project relates to a decomissioned facility and will be a refurbishment into a new facility The Capenhurst businesses represent different stages of the uranics lifecycle, from enrichment to de-conversion and decommissioning/demolition. In addition this post: Works in a highly regulated environment because of there being three Environmental Permit holders, a Nuclear Site Licensee (and two site tenants) and a COMAH Operator on the Capenhurst site. The HSSE Function consists of a team of Subject Matter Experts in each area, with the support of a pool of advisers. The HSSE maintains a departmental competence framework to manage the overall competence of the department - the specific competence requirements for individuals in the department will vary depending on the competence of the team at large, to ensure the department maintains adequate coverage across all areas. Key accountabilities of the role are providing pragmatic and useful advice, guidance and support to the Capenhurst businesses in one or more of the following areas of expertise: - Providing support to the business in the identification, generation and implementation of learning opportunities and subsequent improvements. - Provide positive influence across Capenhurst in terms of HSSE standards and behaviours, NEBOSH General Certificate (or a commitment to work towards) Essential Previous, proven experience of providing HSSE-type advice in an industrial environment. - Developing and implementing company processes to ensure company compliance with legislative, regulatory and company policy standards and advising on the practical application within the business. - Delivers a range of generic HSSE activities as required by departmental management, including leading and contributing to investigations, audits and inspections, continual improvement etc. -Health and Safety, including fire safety -Health and Wellbeing -High Hazard Safety Management -Radiation Safety -Environmental Protection -Quality Management Systems and Quality Assurance Essential NEBOSH diploma (or commitment to work towards). Desirable Experience of working with and/or developing Integrated Management Systems Recognised internal (or higher) auditor training (or a commitment to work towards) Experience of working within nuclear, COMAH or other high-hazard industries. Organisational Learning and Continual Improvement Resilience, Business Continuity and Emergency Planning Desirable: Depending on the departmental competence requirements, it may be necessary for the post holder to hold or gain additional qualifications. To be managed outside of Job Descriptions. Experience of leading or participating in audits and/or investigations Project Environmental Adviser
May 01, 2024
Contractor
Project Health and Safety Adviser The role Project Health and Safety Adviser is a temporary role based at our Capenhurst site. This post is within the Capenhurst Site Health, Safety, Security and Environment Function, which provides advice and guidance services to the businesses at the Capenhurst site in the areas of Health and Safety, Security, Protection of the Environment, Management Systems and Continual Improvement, Organisational Learning, High Hazard safety and Regulatory Affairs. The Project Environmental Adviser will provide a range of basic advice and support in the subject areas covered by the HSSE department as required and contribute to the safe and compliant conduct of operations on the Capenhurst site by doing so. The project relates to a decomissioned facility and will be a refurbishment into a new facility The Capenhurst businesses represent different stages of the uranics lifecycle, from enrichment to de-conversion and decommissioning/demolition. In addition this post: Works in a highly regulated environment because of there being three Environmental Permit holders, a Nuclear Site Licensee (and two site tenants) and a COMAH Operator on the Capenhurst site. The HSSE Function consists of a team of Subject Matter Experts in each area, with the support of a pool of advisers. The HSSE maintains a departmental competence framework to manage the overall competence of the department - the specific competence requirements for individuals in the department will vary depending on the competence of the team at large, to ensure the department maintains adequate coverage across all areas. Key accountabilities of the role are providing pragmatic and useful advice, guidance and support to the Capenhurst businesses in one or more of the following areas of expertise: - Providing support to the business in the identification, generation and implementation of learning opportunities and subsequent improvements. - Provide positive influence across Capenhurst in terms of HSSE standards and behaviours, NEBOSH General Certificate (or a commitment to work towards) Essential Previous, proven experience of providing HSSE-type advice in an industrial environment. - Developing and implementing company processes to ensure company compliance with legislative, regulatory and company policy standards and advising on the practical application within the business. - Delivers a range of generic HSSE activities as required by departmental management, including leading and contributing to investigations, audits and inspections, continual improvement etc. -Health and Safety, including fire safety -Health and Wellbeing -High Hazard Safety Management -Radiation Safety -Environmental Protection -Quality Management Systems and Quality Assurance Essential NEBOSH diploma (or commitment to work towards). Desirable Experience of working with and/or developing Integrated Management Systems Recognised internal (or higher) auditor training (or a commitment to work towards) Experience of working within nuclear, COMAH or other high-hazard industries. Organisational Learning and Continual Improvement Resilience, Business Continuity and Emergency Planning Desirable: Depending on the departmental competence requirements, it may be necessary for the post holder to hold or gain additional qualifications. To be managed outside of Job Descriptions. Experience of leading or participating in audits and/or investigations Project Environmental Adviser
Your main responsibilities as the Compliance Officer will be oversight for the compliance function from both a platform and retail client perspective and you will provide advice on regulatory matters, including matters such as 'simplified advice' models which sit with technologically driven advice models. Moreover, you will be responsible for supporting the development of the compliance functions of the Investment Management platform. You will actively participate as a member of the firm's management team. The role will also include oversight of the branch of the UK firm situated in Dubai, UAE. The suitable candidate will have experience in managing team members and the ability to understand local rules and regulations for additional jurisdictions from the UK. This is a fantastic opportunity for a dynamic, progressive and experienced compliance professional to be heavily involved with the continued growth of the UK wealth management business. Day to day responsibilities include: Oversight and monitoring of the IFA's onboarded by the firm and any responsible parties to ensure continued compliance Oversight and monitoring of the clients onboarded by the firm and any responsible parties to ensure continued compliance Required to contribute to the identification and research of trends which will lead to training needs or the amendment of products, provide feedback to the remote Management teams and the IFA's on required changes to cases Developing, updating, implementing and administering all aspects of the Company's Compliance Monitoring Program with reference to FCA & MiFID requirements Providing guidance and training to back-office and front-office staff on AML, risk awareness and other regulatory matters Update compliance policies and firm's Compliance Manual Attend periodic management meetings to present MI on a range of issues including, AML, CASS (when applicable), TCF, complaints, and staff training and competency issues Prepare Reg Data returns, notifications and review FCA reports prior to submission On-going CPD (Continuous Professional Development) to ensure that adequate knowledge of the relevant jurisdictions regulatory environment is maintained Oversight and support to other jurisdictions where part of the ARIA Group provides a compliance function. Providing advice and recommendations to the Management team on new business cases and potential revenue lines. Advice and sales practices Regularly review the relevant individuals' client files as required by the firm's relevant procedures Ensure that advisors attain and maintain competency, identify conduct risks and deliver training where appropriate. Ensure any approved persons are approved by the FCA before undertaking the role and that all retail investment advisers (RIAs) have obtained a relevant statement of professional standing (SPS) before providing advice to clients and on an ongoing basis Ensure that all approved persons are subject to the necessary levels of supervision outlined in the firm's relevant procedures Ensure all advisers, investment managers and new business administrators are aware of any relevant guidance in the areas in which they work and have received appropriate training on any new markets or products in which the firm is involved Ensure that adequate records are being maintained as the firm's supervisor. Ensure the firm advice provided by the firm representatives is in line with the regulatory guidance Ensure that all approved persons are subject to the necessary levels of supervision outlined in the firm's relevant procedures Ensure that any non-advising approved person is competent for the role they undertake, by formally reviewing this on an annual basis in line with the T&C requirements Ensure that any advising principal has maintained a relevant and adequate record of CPD and KPIs by formally reviewing this on at least an annual basis Experience Minimum 2 years' UK experience in a compliance role ideally in wealth management or financial planning Degree and/or Professional Compliance/Regulatory Qualification e.g. Diploma in Compliance and/or Diploma in Financial Planning or be working towards this. Technical Knowledge/Aptitude Well-versed in how businesses operate with good financial acumen. Ability to think and act in an innovative way to work with the business to create, refine and implement solutions to complex problems in a way which suits the organisational practices, is client centric but still meets regulatory expectations. Strong knowledge and understanding of the retail client market. Strong knowledge and understanding of the Investment Platform market and the compliance functions and requirements captured within a Platform. Personal Qualities Sound judgment and strong critical thinking and analytical skills with the ability to grasp difficult concepts quickly and translate these into actionable recommendations and solutions. Excellent attention to detail. Strong communication and presentation abilities including, written and verbal skills and the ability to explain issues and decisions as well as strategy both to internal and external stakeholders. A collaborative and flexible interpersonal style with the ability to communicate effectively between various allowing for the input of others, and a strong emphasis on creative problem solving. Management and leadership skills. The Package Competitive salary depending on experience Benefits package post probation including annual discretionary bonus eFCSoSe
May 01, 2024
Full time
Your main responsibilities as the Compliance Officer will be oversight for the compliance function from both a platform and retail client perspective and you will provide advice on regulatory matters, including matters such as 'simplified advice' models which sit with technologically driven advice models. Moreover, you will be responsible for supporting the development of the compliance functions of the Investment Management platform. You will actively participate as a member of the firm's management team. The role will also include oversight of the branch of the UK firm situated in Dubai, UAE. The suitable candidate will have experience in managing team members and the ability to understand local rules and regulations for additional jurisdictions from the UK. This is a fantastic opportunity for a dynamic, progressive and experienced compliance professional to be heavily involved with the continued growth of the UK wealth management business. Day to day responsibilities include: Oversight and monitoring of the IFA's onboarded by the firm and any responsible parties to ensure continued compliance Oversight and monitoring of the clients onboarded by the firm and any responsible parties to ensure continued compliance Required to contribute to the identification and research of trends which will lead to training needs or the amendment of products, provide feedback to the remote Management teams and the IFA's on required changes to cases Developing, updating, implementing and administering all aspects of the Company's Compliance Monitoring Program with reference to FCA & MiFID requirements Providing guidance and training to back-office and front-office staff on AML, risk awareness and other regulatory matters Update compliance policies and firm's Compliance Manual Attend periodic management meetings to present MI on a range of issues including, AML, CASS (when applicable), TCF, complaints, and staff training and competency issues Prepare Reg Data returns, notifications and review FCA reports prior to submission On-going CPD (Continuous Professional Development) to ensure that adequate knowledge of the relevant jurisdictions regulatory environment is maintained Oversight and support to other jurisdictions where part of the ARIA Group provides a compliance function. Providing advice and recommendations to the Management team on new business cases and potential revenue lines. Advice and sales practices Regularly review the relevant individuals' client files as required by the firm's relevant procedures Ensure that advisors attain and maintain competency, identify conduct risks and deliver training where appropriate. Ensure any approved persons are approved by the FCA before undertaking the role and that all retail investment advisers (RIAs) have obtained a relevant statement of professional standing (SPS) before providing advice to clients and on an ongoing basis Ensure that all approved persons are subject to the necessary levels of supervision outlined in the firm's relevant procedures Ensure all advisers, investment managers and new business administrators are aware of any relevant guidance in the areas in which they work and have received appropriate training on any new markets or products in which the firm is involved Ensure that adequate records are being maintained as the firm's supervisor. Ensure the firm advice provided by the firm representatives is in line with the regulatory guidance Ensure that all approved persons are subject to the necessary levels of supervision outlined in the firm's relevant procedures Ensure that any non-advising approved person is competent for the role they undertake, by formally reviewing this on an annual basis in line with the T&C requirements Ensure that any advising principal has maintained a relevant and adequate record of CPD and KPIs by formally reviewing this on at least an annual basis Experience Minimum 2 years' UK experience in a compliance role ideally in wealth management or financial planning Degree and/or Professional Compliance/Regulatory Qualification e.g. Diploma in Compliance and/or Diploma in Financial Planning or be working towards this. Technical Knowledge/Aptitude Well-versed in how businesses operate with good financial acumen. Ability to think and act in an innovative way to work with the business to create, refine and implement solutions to complex problems in a way which suits the organisational practices, is client centric but still meets regulatory expectations. Strong knowledge and understanding of the retail client market. Strong knowledge and understanding of the Investment Platform market and the compliance functions and requirements captured within a Platform. Personal Qualities Sound judgment and strong critical thinking and analytical skills with the ability to grasp difficult concepts quickly and translate these into actionable recommendations and solutions. Excellent attention to detail. Strong communication and presentation abilities including, written and verbal skills and the ability to explain issues and decisions as well as strategy both to internal and external stakeholders. A collaborative and flexible interpersonal style with the ability to communicate effectively between various allowing for the input of others, and a strong emphasis on creative problem solving. Management and leadership skills. The Package Competitive salary depending on experience Benefits package post probation including annual discretionary bonus eFCSoSe
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
May 01, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
11.88 PER HOUR POTENTIAL FOR HYBRID WORKING START DATE 3rd JUNE This is a fantastic opportunity to work with our exciting client and make a difference to their customers. These roles are initially for 3 - 6 months, with the potential to be extended. Role Overview: These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies. Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers. Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets. The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks. You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public. There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG. Key Responsibilities: Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided Answering customer queries by telephone in a contact centre environment Escalating customer queries and requests to other teams where appropriate Inputting and updating data on our IT systems Making and answering telephone calls with internal and external customers Responding to written correspondence received via post or email. Attending and contributing to team meetings Collating, analysing and formatting data and information To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner. Essential Skills: Excellent communication skills both written and verbal Experience dealing with customers Experience of working in a compliance environment Attention to detail and good data entry skills Ability to remain calm and professional at all times The roles are subject to passing a clear standard DBS and a full 3 years referencing Please apply online with your current CV in WORD Format At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.
May 01, 2024
Seasonal
11.88 PER HOUR POTENTIAL FOR HYBRID WORKING START DATE 3rd JUNE This is a fantastic opportunity to work with our exciting client and make a difference to their customers. These roles are initially for 3 - 6 months, with the potential to be extended. Role Overview: These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies. Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers. Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets. The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks. You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public. There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG. Key Responsibilities: Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided Answering customer queries by telephone in a contact centre environment Escalating customer queries and requests to other teams where appropriate Inputting and updating data on our IT systems Making and answering telephone calls with internal and external customers Responding to written correspondence received via post or email. Attending and contributing to team meetings Collating, analysing and formatting data and information To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner. Essential Skills: Excellent communication skills both written and verbal Experience dealing with customers Experience of working in a compliance environment Attention to detail and good data entry skills Ability to remain calm and professional at all times The roles are subject to passing a clear standard DBS and a full 3 years referencing Please apply online with your current CV in WORD Format At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.
Customer Service Team Leader Derby 25,000 Introduction to the Company This is an exciting opportunity to join a growing company with sites across the UK who invest in training and development for all their staff, helping them to achieve their career goals. You will be part of a small team responsible for overseeing Customer Service Advisors. You will drive sales to hit targets and KPIs whilst ensuring all customers receive an excellent service at all points of their service journey. Description of the role Ensuring financial targets are achieved and driving sales. Responding to customer needs, overseeing Customer Service Advisors. Ensuring all working practices are adhered to. Ensuring compliance with financial procedures. Maximising sales at each opportunity to achieve targets. Completing all administrative tasks for the business. Identifying operational issues in absence of the Manager. About you Excellent communication skills, being able to communicate on a range of levels. Able to motivate staff to achieve targets. Taking accountability in the absence of the Manager. IT literate, being able to pick up new systems. If you have a Customer Service background with a strong desire to learn and develop, don't hesitate to apply or reach out for more information!
May 01, 2024
Full time
Customer Service Team Leader Derby 25,000 Introduction to the Company This is an exciting opportunity to join a growing company with sites across the UK who invest in training and development for all their staff, helping them to achieve their career goals. You will be part of a small team responsible for overseeing Customer Service Advisors. You will drive sales to hit targets and KPIs whilst ensuring all customers receive an excellent service at all points of their service journey. Description of the role Ensuring financial targets are achieved and driving sales. Responding to customer needs, overseeing Customer Service Advisors. Ensuring all working practices are adhered to. Ensuring compliance with financial procedures. Maximising sales at each opportunity to achieve targets. Completing all administrative tasks for the business. Identifying operational issues in absence of the Manager. About you Excellent communication skills, being able to communicate on a range of levels. Able to motivate staff to achieve targets. Taking accountability in the absence of the Manager. IT literate, being able to pick up new systems. If you have a Customer Service background with a strong desire to learn and develop, don't hesitate to apply or reach out for more information!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry BDO Financial Services Advisory is aiming to be a disrupting influence and supplier of choice for Financial Services firms in Scotland. This is an exciting opportunity for an entrepreneurially minded manager to help shape the strategy and direction of this newly formed department in Scotland. This Manager role will involve working directly with the FS Advisory Partner in Scotland, and the wider Partner and Director team across the UK, to develop and deliver the go to market strategy, develop client relationships and other business development. As a Manager you'll deliver governance, risk management and/or conduct risk related assignments of high complexity and variety in line with BDO's defined methodologies. The successful candidate will have the opportunity to work on a variety of advisory and independent assurance projects for financial services firms and will also have the opportunity to develop propositions and services for BDO's existing and future clients. You'll be someone with: Excellent knowledge of the Financial Services sector and the UK regulatory environment and have significant depth of knowledge in governance and risk management. Significant experience of financial services risk management and / or conduct and compliance related experience. This could be achieved through working within a professional services or financial services firm. Proven experience in managing a wide portfolio of concurrent projects and project teams in a project management framework. Demonstrable experience and expertise in undertaking advisory and assurance reviews in governance / risk management / conduct risk. Understanding and practical application of reviewing the three lines of defence model. Strong analytical and problem-solving skills, with the ability to present information in a clear and concise manner. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry BDO Financial Services Advisory is aiming to be a disrupting influence and supplier of choice for Financial Services firms in Scotland. This is an exciting opportunity for an entrepreneurially minded manager to help shape the strategy and direction of this newly formed department in Scotland. This Manager role will involve working directly with the FS Advisory Partner in Scotland, and the wider Partner and Director team across the UK, to develop and deliver the go to market strategy, develop client relationships and other business development. As a Manager you'll deliver governance, risk management and/or conduct risk related assignments of high complexity and variety in line with BDO's defined methodologies. The successful candidate will have the opportunity to work on a variety of advisory and independent assurance projects for financial services firms and will also have the opportunity to develop propositions and services for BDO's existing and future clients. You'll be someone with: Excellent knowledge of the Financial Services sector and the UK regulatory environment and have significant depth of knowledge in governance and risk management. Significant experience of financial services risk management and / or conduct and compliance related experience. This could be achieved through working within a professional services or financial services firm. Proven experience in managing a wide portfolio of concurrent projects and project teams in a project management framework. Demonstrable experience and expertise in undertaking advisory and assurance reviews in governance / risk management / conduct risk. Understanding and practical application of reviewing the three lines of defence model. Strong analytical and problem-solving skills, with the ability to present information in a clear and concise manner. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Fixed Term Contract Duration - 6 Months What the Hiring Manager says This is an important interim role, working closely with the Head of Competence and Oversight, Advice, and the leadership team within the Private Client Advisor (QPCA) business. and across the Wealth Management Division. You will be analytical, considered and action orientated in your approach to ensuring appropriate compliance oversight is in place. This is a great development opportunity for the right candidate About the Role Level: 4 Department: Quilter Private Client Advisers (t/a Quilter Cheviot Financial Planning) - Wealth Management Location: London, Birmingham, Exeter, Leeds, Chester, Carlisle Contract type: FTC 6 months Proactively managing the regular tasks for the Competence and Oversight team for a fixed period while the head of is linked to project work. These tasks are compliance and oversight based to ensure QPCA continues to comply with all regulatory requirements as well as Quilter Group requirements and to monitor trends and solutions as needs arise. QCFP representation at QFP meetings/forums Professional Services Channel - requests for regulatory input to new propositions Regulatory sign off of financial planning template letters & reports Regulatory input into financial planning processes Financial Planner Risk dashboard collation from multiple sources Trend identification and tracking for Complaints and Remediation Training slide input and sign off Complex financial planning case discussions (occasional) - regulatory viewpoint aligning to Principal Firm's requirements Write monthly Compliance Blog to update teams on material changes to financial planning regulations, QFP processes and guidance Identification of regional key risk indicators and monthly meetings with Regional Directors to flag and resolve Financial Planner conduct review meetings with T&C managers monthly to provide impact recommendations About You Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs. To be successful in this role you will have demonstrable experience of operating in a financial services and/or wealth management environment from within a compliance, risk or regulatory relations position, with a good understanding of regulatory requirements, and compliance. Ideally you will possess advice business experience. You can operate with high level of accuracy, attention to detail, ability to perform under pressure whilst also balancing multiple competing priorities and adapt to incoming demands. You are naturally able to easily identify and solve problems, analysing and implementing the best solutions. You can navigate ambiguous, complex environments and ensure understanding of messages through clear and concise communication. You are a self-starter with a strong work ethic and the ability to work within a team or independently (depending on the nature of the activity) with credibility, professionalism, and strong personal integrity to represent the Wealth Management brand(s). Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
May 01, 2024
Full time
Fixed Term Contract Duration - 6 Months What the Hiring Manager says This is an important interim role, working closely with the Head of Competence and Oversight, Advice, and the leadership team within the Private Client Advisor (QPCA) business. and across the Wealth Management Division. You will be analytical, considered and action orientated in your approach to ensuring appropriate compliance oversight is in place. This is a great development opportunity for the right candidate About the Role Level: 4 Department: Quilter Private Client Advisers (t/a Quilter Cheviot Financial Planning) - Wealth Management Location: London, Birmingham, Exeter, Leeds, Chester, Carlisle Contract type: FTC 6 months Proactively managing the regular tasks for the Competence and Oversight team for a fixed period while the head of is linked to project work. These tasks are compliance and oversight based to ensure QPCA continues to comply with all regulatory requirements as well as Quilter Group requirements and to monitor trends and solutions as needs arise. QCFP representation at QFP meetings/forums Professional Services Channel - requests for regulatory input to new propositions Regulatory sign off of financial planning template letters & reports Regulatory input into financial planning processes Financial Planner Risk dashboard collation from multiple sources Trend identification and tracking for Complaints and Remediation Training slide input and sign off Complex financial planning case discussions (occasional) - regulatory viewpoint aligning to Principal Firm's requirements Write monthly Compliance Blog to update teams on material changes to financial planning regulations, QFP processes and guidance Identification of regional key risk indicators and monthly meetings with Regional Directors to flag and resolve Financial Planner conduct review meetings with T&C managers monthly to provide impact recommendations About You Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs. To be successful in this role you will have demonstrable experience of operating in a financial services and/or wealth management environment from within a compliance, risk or regulatory relations position, with a good understanding of regulatory requirements, and compliance. Ideally you will possess advice business experience. You can operate with high level of accuracy, attention to detail, ability to perform under pressure whilst also balancing multiple competing priorities and adapt to incoming demands. You are naturally able to easily identify and solve problems, analysing and implementing the best solutions. You can navigate ambiguous, complex environments and ensure understanding of messages through clear and concise communication. You are a self-starter with a strong work ethic and the ability to work within a team or independently (depending on the nature of the activity) with credibility, professionalism, and strong personal integrity to represent the Wealth Management brand(s). Core Benefits Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
Threat Intelligence Specialist 6 months 540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 01, 2024
Contractor
Threat Intelligence Specialist 6 months 540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 01, 2024
Full time
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Title : Head of Employee Relations (2 year Fixed Term Contract) Reporting to : People Director Location : Central London (2 days on site, 3 days remote) Salary : c.£65,858 + benefits Are you excited at the prospect of creating change in a challenging environment? Do you have experience of overseeing complex ER casework? Are you able to innovate and deliver practical solutions to challenges? Would you like to lead on the development of an organisation's approach to ER? Investigo are proud to be partnering with Médecins Sans Frontières UK on the recruitment of three new opportunities within their redesigned People directorate. HR is one of the functions which enables the organisation to fulfil its vital mission all over the world. The Head of Employee Relations role provides you with the opportunity to support this mission through your everyday work and form part of a changing People function aiming for excellence. Context As a key member of the senior People team, the Head of Employee Relations will lead on the design and delivery of an effective new approach to ER casework. You will play a key role in an organisational culture in which poor performance and behaviour is addressed and managers are enabled to support their teams' wellbeing. Managing a team of 2 ER Advisors, you will act as subject matter expert on ER casework whilst also establishing appropriate hand-offs between the People team and the Safeguarding team where necessary. You will advise and train managers on performance management and investigations, and ensure legal compliance and a positive culture across the organisation. To succeed in this role you will be an ER expert, with strong knowledge of UK legislation and best practice. You will have experience of managing complex casework and of creating innovative solutions to complex and contentious issues. Your stakeholder management skills will be key and will enable you to embed a new organisational approach to ER, employee wellbeing and management. What's In It For You? As well as the opportunity to work for an internationally renowned NGO, you will receive: 28 days' annual leave in addition to bank holidays 10% employer pension contribution Group life assurance at 4 x basic salary Cycle-to-work scheme and bike loan Next Steps If you would like to apply for this position, please send your CV and covering letter to by 4pm on Wednesday 22nd May 2024. Your covering letter should be no longer than one page detailing why you're interested in the role and organisation, and outlining your suitability based on the essential criteria. Once we have received your application, we will liaise with you to discuss the role further and talk you through the assessment and selection process.
May 01, 2024
Full time
Title : Head of Employee Relations (2 year Fixed Term Contract) Reporting to : People Director Location : Central London (2 days on site, 3 days remote) Salary : c.£65,858 + benefits Are you excited at the prospect of creating change in a challenging environment? Do you have experience of overseeing complex ER casework? Are you able to innovate and deliver practical solutions to challenges? Would you like to lead on the development of an organisation's approach to ER? Investigo are proud to be partnering with Médecins Sans Frontières UK on the recruitment of three new opportunities within their redesigned People directorate. HR is one of the functions which enables the organisation to fulfil its vital mission all over the world. The Head of Employee Relations role provides you with the opportunity to support this mission through your everyday work and form part of a changing People function aiming for excellence. Context As a key member of the senior People team, the Head of Employee Relations will lead on the design and delivery of an effective new approach to ER casework. You will play a key role in an organisational culture in which poor performance and behaviour is addressed and managers are enabled to support their teams' wellbeing. Managing a team of 2 ER Advisors, you will act as subject matter expert on ER casework whilst also establishing appropriate hand-offs between the People team and the Safeguarding team where necessary. You will advise and train managers on performance management and investigations, and ensure legal compliance and a positive culture across the organisation. To succeed in this role you will be an ER expert, with strong knowledge of UK legislation and best practice. You will have experience of managing complex casework and of creating innovative solutions to complex and contentious issues. Your stakeholder management skills will be key and will enable you to embed a new organisational approach to ER, employee wellbeing and management. What's In It For You? As well as the opportunity to work for an internationally renowned NGO, you will receive: 28 days' annual leave in addition to bank holidays 10% employer pension contribution Group life assurance at 4 x basic salary Cycle-to-work scheme and bike loan Next Steps If you would like to apply for this position, please send your CV and covering letter to by 4pm on Wednesday 22nd May 2024. Your covering letter should be no longer than one page detailing why you're interested in the role and organisation, and outlining your suitability based on the essential criteria. Once we have received your application, we will liaise with you to discuss the role further and talk you through the assessment and selection process.
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
May 01, 2024
Full time
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
HR Advisor Hertfordshire 35,000 - 40,000 My client is a leading player in the food industry. With a commitment to excellence, sustainability, and customer satisfaction, they strive to maintain high standards in all aspects of their logistics operations. They are seeking a dynamic and experienced HR Advisor to join their team. As an HR Advisor, you will play a crucial role in supporting their blue-collar employees and ensuring the smooth running of their HR functions. You will be responsible for providing comprehensive HR advice and guidance to managers and employees, managing employee relations issues, and contributing to the development and implementation of HR policies and procedures. Role Details - Provide expert advice and guidance to managers and employees on a range of HR matters including recruitment, performance management, employee relations, and HR policies and procedures. - Manage employee relations issues effectively, including disciplinary and grievance processes, ensuring compliance with relevant legislation and company policies. - Support the recruitment and selection process, including job advertising, candidate screening, interviewing, and onboarding. - Coordinate and facilitate training and development activities for employees, identifying training needs and recommending appropriate solutions. - Assist with the implementation of HR initiatives and projects, contributing to the continuous improvement of HR processes and practices. - Maintain accurate HR records and systems, ensuring data integrity and confidentiality at all times. - Stay up-to-date with changes in employment legislation and best practice HR trends, providing advice and recommendations as required. Requirements - Bachelor's degree in Human Resources Management or a related field. - Proven experience working in a HR advisory role, preferably within the logistics or food industry. - Sound knowledge of employment legislation and HR best practices. - Proven experience within Employment Relations. - Strong interpersonal and communication skills, with the ability to build effective working relationships at all levels. - Excellent problem-solving and decision-making abilities. - High level of discretion and integrity, with the ability to handle confidential information sensitively. - Proficiency in Microsoft Office suite and HRIS systems. If this role is your next career move, apply now as they actively interviewing.
May 01, 2024
Full time
HR Advisor Hertfordshire 35,000 - 40,000 My client is a leading player in the food industry. With a commitment to excellence, sustainability, and customer satisfaction, they strive to maintain high standards in all aspects of their logistics operations. They are seeking a dynamic and experienced HR Advisor to join their team. As an HR Advisor, you will play a crucial role in supporting their blue-collar employees and ensuring the smooth running of their HR functions. You will be responsible for providing comprehensive HR advice and guidance to managers and employees, managing employee relations issues, and contributing to the development and implementation of HR policies and procedures. Role Details - Provide expert advice and guidance to managers and employees on a range of HR matters including recruitment, performance management, employee relations, and HR policies and procedures. - Manage employee relations issues effectively, including disciplinary and grievance processes, ensuring compliance with relevant legislation and company policies. - Support the recruitment and selection process, including job advertising, candidate screening, interviewing, and onboarding. - Coordinate and facilitate training and development activities for employees, identifying training needs and recommending appropriate solutions. - Assist with the implementation of HR initiatives and projects, contributing to the continuous improvement of HR processes and practices. - Maintain accurate HR records and systems, ensuring data integrity and confidentiality at all times. - Stay up-to-date with changes in employment legislation and best practice HR trends, providing advice and recommendations as required. Requirements - Bachelor's degree in Human Resources Management or a related field. - Proven experience working in a HR advisory role, preferably within the logistics or food industry. - Sound knowledge of employment legislation and HR best practices. - Proven experience within Employment Relations. - Strong interpersonal and communication skills, with the ability to build effective working relationships at all levels. - Excellent problem-solving and decision-making abilities. - High level of discretion and integrity, with the ability to handle confidential information sensitively. - Proficiency in Microsoft Office suite and HRIS systems. If this role is your next career move, apply now as they actively interviewing.
Group Junior HR Business Partner Location: Wilmslow Hybrid split of 4 days office, 1 day at home Working hours: Full-time 37.5 hours a week Salary: Competitive The Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5 Trustpilot and Glassdoor reviews speak for themselves!). We are really proud of our leading colleague engagement and retention rates. It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy. As we scale for further growth across the Citation Group, hopefully, that s where you come in. We are far from your average service provider our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with Group functions to deliver the People Plan and their basic HR needs as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed. It s a true generalist position! • Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives. • Provide HR support for all matters in your business area including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague well-being including maternity/paternity • Project work - we re constantly growing and evolving so there ll be plenty to get stuck into • Stats understanding our people numbers helps us perform better. • Rewards & remuneration from helping develop our benefits to doing the admin and liaising with payroll you ll be involved. • Support with embedding new acquisitions into the Citation Group • Admin it needs to be done right, so we all have a part to play • Compliance/business protection you know how the importance of this and will make it integral to the way we work. • Colleague engagement Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores. • Internal Comms As a team, we own the internal Comms it s the voice of our culture, a glue that helps bind us and has never been more important. • L&D we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material. The person We re not your everyday HR department and we re not looking for your everyday HR person. • It s fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in • Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward. • It s all about the people in Citation so you ll need to demonstrate a wide range of influencing and communication skills. With high emotional intelligence and sound commercial acumen, people will want to come to you, not just because of your expertise, but because you are a great person to work with. • We re always growing and changing so you ll need to demonstrate how you positively embrace change personally and drive change successfully within your business. • Whilst it s all about the people we re not pink and fluffy, you ll need to demonstrate your commercial edge too. • We ve got a coaching style with our managers; we work together to help find the best solutions, so you ll need to show us your coaching and problem-solving skills. • You ll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basic to complex issues. • You re always learning and developing you might not have all the answers yet but you re willing to learn and give it a try. • We re always looking for ways to improve our processes to create a better experience for colleagues so you ll show initiative and come up with new ideas on how we can do this. Ideally, you ll also have • Experience or exposure to large change projects (could include restructures or business integrations) • Experience of writing and delivering training • Experience in ESG topics such as Diversity, Equity and Inclusion & Carbon Emissions What will you get from us? Working for Citation you will be able to split your time between home and office, 4 days a week in the office, a range of benefits and the opportunity to grow your experience and career in so many ways. It s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. HR BP / Senior HR Advisor Hit Apply now to forward your CV.
May 01, 2024
Full time
Group Junior HR Business Partner Location: Wilmslow Hybrid split of 4 days office, 1 day at home Working hours: Full-time 37.5 hours a week Salary: Competitive The Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5 Trustpilot and Glassdoor reviews speak for themselves!). We are really proud of our leading colleague engagement and retention rates. It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy. As we scale for further growth across the Citation Group, hopefully, that s where you come in. We are far from your average service provider our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with Group functions to deliver the People Plan and their basic HR needs as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed. It s a true generalist position! • Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives. • Provide HR support for all matters in your business area including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague well-being including maternity/paternity • Project work - we re constantly growing and evolving so there ll be plenty to get stuck into • Stats understanding our people numbers helps us perform better. • Rewards & remuneration from helping develop our benefits to doing the admin and liaising with payroll you ll be involved. • Support with embedding new acquisitions into the Citation Group • Admin it needs to be done right, so we all have a part to play • Compliance/business protection you know how the importance of this and will make it integral to the way we work. • Colleague engagement Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores. • Internal Comms As a team, we own the internal Comms it s the voice of our culture, a glue that helps bind us and has never been more important. • L&D we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material. The person We re not your everyday HR department and we re not looking for your everyday HR person. • It s fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in • Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward. • It s all about the people in Citation so you ll need to demonstrate a wide range of influencing and communication skills. With high emotional intelligence and sound commercial acumen, people will want to come to you, not just because of your expertise, but because you are a great person to work with. • We re always growing and changing so you ll need to demonstrate how you positively embrace change personally and drive change successfully within your business. • Whilst it s all about the people we re not pink and fluffy, you ll need to demonstrate your commercial edge too. • We ve got a coaching style with our managers; we work together to help find the best solutions, so you ll need to show us your coaching and problem-solving skills. • You ll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basic to complex issues. • You re always learning and developing you might not have all the answers yet but you re willing to learn and give it a try. • We re always looking for ways to improve our processes to create a better experience for colleagues so you ll show initiative and come up with new ideas on how we can do this. Ideally, you ll also have • Experience or exposure to large change projects (could include restructures or business integrations) • Experience of writing and delivering training • Experience in ESG topics such as Diversity, Equity and Inclusion & Carbon Emissions What will you get from us? Working for Citation you will be able to split your time between home and office, 4 days a week in the office, a range of benefits and the opportunity to grow your experience and career in so many ways. It s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. HR BP / Senior HR Advisor Hit Apply now to forward your CV.
Experienced Mortgage and Protection Adviser - Stoke Newington - What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 01, 2024
Full time
Experienced Mortgage and Protection Adviser - Stoke Newington - What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Independent Financial Adviser - Desk Based AFH Wealth Management is proud to be oneof the UK's leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH. This is afull-time, permanent opportunity with a competitive salary andrange of benefits. As a Desk Based Adviser, your role is to provide ongoing service reviews to existing AFH clients. These reviews ensure that AFH deliver positive outcomes and fair value for our ongoing service clients, in line with our ongoing service propositions and Consumer Duty. This role may appeal to a diploma qualified adviser that enjoys maintaining and building client relationships, identifying shortfalls and new need areas, without having the responsibility for writing new business themselves. It may equally appeal to a recently qualified/Trainee Adviser that is looking to develop their customer contact skills As Our Desk based IFA, you will: Conduct in-depth annual reviews of clients' financial circumstances reviewing the clients' current arrangements and identifying future aims, objectives and new business opportunities Ensure that the quality of all client files and ongoing service opportunities are up to date and adhere to regulatory and organisational standards for compliance and T&C. Analyse existing client information, conducting any research required and completing any required or relevant paperwork to evidence that ongoing service reviews have taken place Meet the regulatory aspects of the role, e.g., requirements for disclosure, costs of the services provided and advised products. Develop and maintain an understanding of the AFH Financial Group's strategy and core values. At all times to represent the AFH brand in a professional and courteous manner. Develop and maintain good client relationships supporting the overall team approach ethos. Identify new business opportunities and seamlessly refer these to the relevant adviser within the team. Operate seamlessly of an integral member within the team What we are looking for in our ideal Desk based Adviser Diploma in Regulated Financial Planning, QCA Level 4 (or FCA approved equivalent) as a minimum qualification and to maintain certified status in accordance with the FCA regulations. Ability and experience conducting ongoing reviews, spotting opportunities to positively enhance the client's situation, gaining buy in from the client. Demonstrate continuously a client centric approach, displaying excellent interpersonal skills, approachability, and professionalism. Well presented, articulate, and dedicated to doing the right thing for our clients, with excellent IT skills and embracive of the new virtual/digital ways to communicate with Clients Benefits and Perks at AFH Flexible working & holidays- Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service. Social perks- To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties. Pension- We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme- All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing- The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits. Professional development- We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals. Shopping discounts- Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses. Apply today to register your interest injoiningourteamm, or visit our careers website
May 01, 2024
Full time
Independent Financial Adviser - Desk Based AFH Wealth Management is proud to be oneof the UK's leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH. This is afull-time, permanent opportunity with a competitive salary andrange of benefits. As a Desk Based Adviser, your role is to provide ongoing service reviews to existing AFH clients. These reviews ensure that AFH deliver positive outcomes and fair value for our ongoing service clients, in line with our ongoing service propositions and Consumer Duty. This role may appeal to a diploma qualified adviser that enjoys maintaining and building client relationships, identifying shortfalls and new need areas, without having the responsibility for writing new business themselves. It may equally appeal to a recently qualified/Trainee Adviser that is looking to develop their customer contact skills As Our Desk based IFA, you will: Conduct in-depth annual reviews of clients' financial circumstances reviewing the clients' current arrangements and identifying future aims, objectives and new business opportunities Ensure that the quality of all client files and ongoing service opportunities are up to date and adhere to regulatory and organisational standards for compliance and T&C. Analyse existing client information, conducting any research required and completing any required or relevant paperwork to evidence that ongoing service reviews have taken place Meet the regulatory aspects of the role, e.g., requirements for disclosure, costs of the services provided and advised products. Develop and maintain an understanding of the AFH Financial Group's strategy and core values. At all times to represent the AFH brand in a professional and courteous manner. Develop and maintain good client relationships supporting the overall team approach ethos. Identify new business opportunities and seamlessly refer these to the relevant adviser within the team. Operate seamlessly of an integral member within the team What we are looking for in our ideal Desk based Adviser Diploma in Regulated Financial Planning, QCA Level 4 (or FCA approved equivalent) as a minimum qualification and to maintain certified status in accordance with the FCA regulations. Ability and experience conducting ongoing reviews, spotting opportunities to positively enhance the client's situation, gaining buy in from the client. Demonstrate continuously a client centric approach, displaying excellent interpersonal skills, approachability, and professionalism. Well presented, articulate, and dedicated to doing the right thing for our clients, with excellent IT skills and embracive of the new virtual/digital ways to communicate with Clients Benefits and Perks at AFH Flexible working & holidays- Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service. Social perks- To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties. Pension- We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme- All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing- The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits. Professional development- We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals. Shopping discounts- Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses. Apply today to register your interest injoiningourteamm, or visit our careers website
Experienced Mortgage and Protection Adviser - Harold Wood - What's on offer to you as a Mortgage and Protection Adviser? Complete on target earnings of £40000 to £60000 per year £20,000 - £28,000 Basic salary ( dependent on experience ) Fully uncapped commission scheme Guaranteed monthly payments whilst building a pipeline, for up to 6 months BMW 1 Series company car, OR £250 monthly car allowance A Company laptop, with use of our industry leading mortgage software A bespoke digital marketing package, and support to grow your business Dedicated training and coaching to support your ongoing development from your Divisional Sales Director and business support functions; Training Team, Compliance, Admin department and in-branch team A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Employee Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 01, 2024
Full time
Experienced Mortgage and Protection Adviser - Harold Wood - What's on offer to you as a Mortgage and Protection Adviser? Complete on target earnings of £40000 to £60000 per year £20,000 - £28,000 Basic salary ( dependent on experience ) Fully uncapped commission scheme Guaranteed monthly payments whilst building a pipeline, for up to 6 months BMW 1 Series company car, OR £250 monthly car allowance A Company laptop, with use of our industry leading mortgage software A bespoke digital marketing package, and support to grow your business Dedicated training and coaching to support your ongoing development from your Divisional Sales Director and business support functions; Training Team, Compliance, Admin department and in-branch team A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Employee Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: