An exciting new opportunity has arisen to work for a Public Sector organisation who are seeking to appoint an IT Project Manager on a fixed term contract. Key responsibilities will be: Review the various ICT systems currently in use within Ipswich Borough Council with a view to gaining efficiencies through software and process rationalisation and amalgamation. The successful candidate will be required to: - Conduct interviews and fact-finding exercises with the current system administrators; - Generate business cases for any proposed changes; - Assist the ICT Operations manager in seeking board approval; - Project manage the implementation of any agreed changes; - Assist the relevant service areas through the change management process. Knowledge / Experience: - Experience of working at a senior management level; - Ability to demonstrate skill in working in a corporate and political environment; - Working knowledge and awareness of local government issues, legislation and procedures; - Experience of successfully providing leadership to ICT, change management and other large scale corporate projects; - Significant experience of managing project scope (feasibility, timelines and budget) for multiple projects simultaneously using a recognised framework or methodology; - Demonstrable experience in gathering and interpreting technical or complex client requirements including the ability to be detail-oriented with an emphasis on accuracy and delivery of high quality projects; - Experience of managing organisational change and supporting people through behavioural, system and process change. Personal Skills: - Excellent ICT skills, demonstrating significant degree of ICT and project literacy ideally developed through project delivery on complex, high profile projects; - Experience of leading and managing project team member activities across varying disciplines and locations with a strong commitment to fostering and promoting team-work; - Experience of managing stakeholder relationships within complex projects with the ability to manage and resolve conflict, meet challenging deadlines and delivering under pressure.
Apr 30, 2024
Contractor
An exciting new opportunity has arisen to work for a Public Sector organisation who are seeking to appoint an IT Project Manager on a fixed term contract. Key responsibilities will be: Review the various ICT systems currently in use within Ipswich Borough Council with a view to gaining efficiencies through software and process rationalisation and amalgamation. The successful candidate will be required to: - Conduct interviews and fact-finding exercises with the current system administrators; - Generate business cases for any proposed changes; - Assist the ICT Operations manager in seeking board approval; - Project manage the implementation of any agreed changes; - Assist the relevant service areas through the change management process. Knowledge / Experience: - Experience of working at a senior management level; - Ability to demonstrate skill in working in a corporate and political environment; - Working knowledge and awareness of local government issues, legislation and procedures; - Experience of successfully providing leadership to ICT, change management and other large scale corporate projects; - Significant experience of managing project scope (feasibility, timelines and budget) for multiple projects simultaneously using a recognised framework or methodology; - Demonstrable experience in gathering and interpreting technical or complex client requirements including the ability to be detail-oriented with an emphasis on accuracy and delivery of high quality projects; - Experience of managing organisational change and supporting people through behavioural, system and process change. Personal Skills: - Excellent ICT skills, demonstrating significant degree of ICT and project literacy ideally developed through project delivery on complex, high profile projects; - Experience of leading and managing project team member activities across varying disciplines and locations with a strong commitment to fostering and promoting team-work; - Experience of managing stakeholder relationships within complex projects with the ability to manage and resolve conflict, meet challenging deadlines and delivering under pressure.
Care Team Leader Location: Forres, Moray. Salary: £27,500 per annum + benefits. Contract: Full-time, permanent. As a Care Team Leader with Homecare Scotland, you will lead by example and set high standards for our workforce and the services that we deliver in the community. This diverse role includes supervising and supporting the team and delivering care and support to our Service Users. This role reports directly to the Local Manager. RESPONSIBILITIES: • Effective Time Management: ability to manage diaries, rotas and day to day administration requirements • Team Work and Adaptability: working closely with Local Manager and staff teams, delivering quality support and service. Flexibility to cover additional tasks in line with business need • Care Plan Management: ensuring Care Plans are accurate, reviewed and risk assessed as required with clear communication to care teams and input onto Care Management system • Supervisions: conduct quarterly supervisions with all team members and ensure they are documented accurately. Annual Appraisals will also be conducted • Spot Checks: you will be responsible to carry these visits out quarterly assessing both team members, clients and ensuring these visits are recorded accurately • Safeguarding: you are responsible for reporting and escalating any concerns, misconduct or complaints to local management and external agencies • Continued learning on industry standards and guidance is maintained • On Call requirements: both week days and weekends • Maintain and update Care Management System (Birdie) • KPI s measured against quality and delivery against industry standards SCHEDULE: Working 5 days out of 7 per week, including rotational weekends. EXPERIENCE: • Social Care Supervisor or Team Leader: 1 year (preferred) • Minimum 2 years experience within the care at home industry (essential) • SVQ 3, or proof that you are already working towards this (essential) • Competent with IT Packages • Experience with the creation and implementation of care plans • Understanding how to apply industry standards and guidance • Full UK Driving Licence (essential) BENEFITS: • 28 days annual leave • 1 additional day annual leave for your birthday • 10 days paid sick leave • Company pension • Healthcare cashback plan • Life Assurance • & much, much more!
Apr 30, 2024
Full time
Care Team Leader Location: Forres, Moray. Salary: £27,500 per annum + benefits. Contract: Full-time, permanent. As a Care Team Leader with Homecare Scotland, you will lead by example and set high standards for our workforce and the services that we deliver in the community. This diverse role includes supervising and supporting the team and delivering care and support to our Service Users. This role reports directly to the Local Manager. RESPONSIBILITIES: • Effective Time Management: ability to manage diaries, rotas and day to day administration requirements • Team Work and Adaptability: working closely with Local Manager and staff teams, delivering quality support and service. Flexibility to cover additional tasks in line with business need • Care Plan Management: ensuring Care Plans are accurate, reviewed and risk assessed as required with clear communication to care teams and input onto Care Management system • Supervisions: conduct quarterly supervisions with all team members and ensure they are documented accurately. Annual Appraisals will also be conducted • Spot Checks: you will be responsible to carry these visits out quarterly assessing both team members, clients and ensuring these visits are recorded accurately • Safeguarding: you are responsible for reporting and escalating any concerns, misconduct or complaints to local management and external agencies • Continued learning on industry standards and guidance is maintained • On Call requirements: both week days and weekends • Maintain and update Care Management System (Birdie) • KPI s measured against quality and delivery against industry standards SCHEDULE: Working 5 days out of 7 per week, including rotational weekends. EXPERIENCE: • Social Care Supervisor or Team Leader: 1 year (preferred) • Minimum 2 years experience within the care at home industry (essential) • SVQ 3, or proof that you are already working towards this (essential) • Competent with IT Packages • Experience with the creation and implementation of care plans • Understanding how to apply industry standards and guidance • Full UK Driving Licence (essential) BENEFITS: • 28 days annual leave • 1 additional day annual leave for your birthday • 10 days paid sick leave • Company pension • Healthcare cashback plan • Life Assurance • & much, much more!
Admissions Coordinator in Higher Education Annual Salary: £35,000 - £40,000 (depending on experience) Location: London, United Kingdom Job Type: Full-time We are seeking an Admissions Coordinator to oversee the efficient functioning of the admissions processes for all our programmes, from application to admission. This role requires a degree or equivalent qualification and experience in academic admissions, with a strong understanding of both the UK and international education environments. Day-to-day of the role: Process UCAS and direct applications, ensuring eligibility and monitoring applications via the CRM. Schedule online tests and interviews with academic staff, and interact closely with student selection panels. Liaise with recruitment managers to ensure effective post-offer communication. Prepare key communications to students, including offer letters and joining instructions. Coordinate with international recruitment managers regarding application conversions and admissions requirements. Check and issue CAS documentation for international students, and track visa applications and outcomes. Provide weekly updates to the Senior Management Team and ensure website information is up-to-date and compliant. Perform other duties as required by the Registrar. Required Skills & Qualifications: Degree or equivalent qualification, with evidence of relevant CPD. Experience in the UK and international education environment. Understanding of the applicant journey from application to admission. Experience with UCAS applications and UKVI processes, including issuing CAS. Proficient written and oral communication skills. Excellent IT skills, including CRM and other HE systems. Self-motivated with a proactive approach to work. Excellent organisational skills and the ability to meet deadlines. Methodical approach to work and the ability to manage a varied workload. Ability to work independently and as part of a wider team. Flexibility and commitment to a performance culture and continuous improvement. Commitment to equality, diversity, inclusion, and professional development. Benefits: Competitive salary based on experience. Opportunity to work in a dynamic and supportive environment. Commitment to professional development and continuous learning. Involvement in a culture that values performance and quality. To apply for the Admissions Coordinator position, please submit your CV As soon as possible.
Apr 30, 2024
Full time
Admissions Coordinator in Higher Education Annual Salary: £35,000 - £40,000 (depending on experience) Location: London, United Kingdom Job Type: Full-time We are seeking an Admissions Coordinator to oversee the efficient functioning of the admissions processes for all our programmes, from application to admission. This role requires a degree or equivalent qualification and experience in academic admissions, with a strong understanding of both the UK and international education environments. Day-to-day of the role: Process UCAS and direct applications, ensuring eligibility and monitoring applications via the CRM. Schedule online tests and interviews with academic staff, and interact closely with student selection panels. Liaise with recruitment managers to ensure effective post-offer communication. Prepare key communications to students, including offer letters and joining instructions. Coordinate with international recruitment managers regarding application conversions and admissions requirements. Check and issue CAS documentation for international students, and track visa applications and outcomes. Provide weekly updates to the Senior Management Team and ensure website information is up-to-date and compliant. Perform other duties as required by the Registrar. Required Skills & Qualifications: Degree or equivalent qualification, with evidence of relevant CPD. Experience in the UK and international education environment. Understanding of the applicant journey from application to admission. Experience with UCAS applications and UKVI processes, including issuing CAS. Proficient written and oral communication skills. Excellent IT skills, including CRM and other HE systems. Self-motivated with a proactive approach to work. Excellent organisational skills and the ability to meet deadlines. Methodical approach to work and the ability to manage a varied workload. Ability to work independently and as part of a wider team. Flexibility and commitment to a performance culture and continuous improvement. Commitment to equality, diversity, inclusion, and professional development. Benefits: Competitive salary based on experience. Opportunity to work in a dynamic and supportive environment. Commitment to professional development and continuous learning. Involvement in a culture that values performance and quality. To apply for the Admissions Coordinator position, please submit your CV As soon as possible.
Our client is looking for a Plumbing Assessor to be a member of a team who will be responsible for the delivery of quality training programmes to students. Specific Duties and Responsibilities: Conducting practical assessments of Learners in accordance with the requirements of the awarding body. Monitoring/tracking learners progress with regard to practical competencies. Assessment of the underpinning knowledge requirements of the qualification, within the work place. Carrying out the administration for the above, maintaining accurate reports and documentation. Attending meetings as required by the scheme IV, EV or curriculum manager. Assess students at induction and identify any basic skills need. Maintain the highest standard of confidentiality at all times and deal empathetically with all candidates and employers. Internal verification of portfolios etc required. Core Competencies: Valuing Equality and Diversity Working with People; Team Working, Communication Results Focus; Drive to Achieve Excellence, Technical Skills & Professionalism Focus on Delivery; Organisational Awareness, Customer/Student Focus Personal Specification: Maths & English GCSE / NVQ Level 2 (or willing to obtain) Qualified to Level 5 in Electrical Engineering (Level 3 essential) Assessor Qualification Verifier Qualification Full clean driving license, own transport and willingness to use own transport for work purposes. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Apr 30, 2024
Full time
Our client is looking for a Plumbing Assessor to be a member of a team who will be responsible for the delivery of quality training programmes to students. Specific Duties and Responsibilities: Conducting practical assessments of Learners in accordance with the requirements of the awarding body. Monitoring/tracking learners progress with regard to practical competencies. Assessment of the underpinning knowledge requirements of the qualification, within the work place. Carrying out the administration for the above, maintaining accurate reports and documentation. Attending meetings as required by the scheme IV, EV or curriculum manager. Assess students at induction and identify any basic skills need. Maintain the highest standard of confidentiality at all times and deal empathetically with all candidates and employers. Internal verification of portfolios etc required. Core Competencies: Valuing Equality and Diversity Working with People; Team Working, Communication Results Focus; Drive to Achieve Excellence, Technical Skills & Professionalism Focus on Delivery; Organisational Awareness, Customer/Student Focus Personal Specification: Maths & English GCSE / NVQ Level 2 (or willing to obtain) Qualified to Level 5 in Electrical Engineering (Level 3 essential) Assessor Qualification Verifier Qualification Full clean driving license, own transport and willingness to use own transport for work purposes. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Description - ExternalSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Premier Relationship Officer. The role of the Premier Relationship Officer is a key administration support role, enhancing Relationship Manager's client interaction time and providing an outstanding customer experience to clients. The role provides dedicated administration support to a team of Premier Relationship Managers (PRM) in the overall achievement of their objectives. You will provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact or qualify customer needs in order to offer relevant products, services and solutions. In this role, you will: Support Premier Relationship Managers to manage client contact and service, including direct customer contact, facilitating a smooth hand over where appropriate, and managing key event reminders to maintain active client contact Become knowledgeable about HSBC's Premier banking propositions and be able to assist with the more complex and demanding needs of the Bank's most affluent customers. Work closely with a team of Premier Wealth Managers and have an understanding of the Premier Wealth journey. Be able to work together with other areas of the business, including HSBC Commercial, Private Bank and Expat to offer a joined up banking service for our Premier clients. Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. Aim to resolve the customer's queries at the first point of contact and minimise referrals to the PRM for routine transactions. To be successful in this role you should meet the following requirements: A proactive approach to reviewing client needs, with a view to deepening relationships and delivering superior customer service Strong organisational skills with previous administrations experience A flexible and adaptable approach to change and will support others to respond in a similar way Excellent spoken and written communication skills Worked collaboratively with other colleagues and departments to offer a seamless banking service for our customers. Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently For further details and application information please click "Apply" You'll achieve more when you join HSBC. This role will be based in Jersey, Channel Islands. For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:Email: Telephone: +
Apr 30, 2024
Full time
Description - ExternalSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Premier Relationship Officer. The role of the Premier Relationship Officer is a key administration support role, enhancing Relationship Manager's client interaction time and providing an outstanding customer experience to clients. The role provides dedicated administration support to a team of Premier Relationship Managers (PRM) in the overall achievement of their objectives. You will provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact or qualify customer needs in order to offer relevant products, services and solutions. In this role, you will: Support Premier Relationship Managers to manage client contact and service, including direct customer contact, facilitating a smooth hand over where appropriate, and managing key event reminders to maintain active client contact Become knowledgeable about HSBC's Premier banking propositions and be able to assist with the more complex and demanding needs of the Bank's most affluent customers. Work closely with a team of Premier Wealth Managers and have an understanding of the Premier Wealth journey. Be able to work together with other areas of the business, including HSBC Commercial, Private Bank and Expat to offer a joined up banking service for our Premier clients. Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. Aim to resolve the customer's queries at the first point of contact and minimise referrals to the PRM for routine transactions. To be successful in this role you should meet the following requirements: A proactive approach to reviewing client needs, with a view to deepening relationships and delivering superior customer service Strong organisational skills with previous administrations experience A flexible and adaptable approach to change and will support others to respond in a similar way Excellent spoken and written communication skills Worked collaboratively with other colleagues and departments to offer a seamless banking service for our customers. Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently For further details and application information please click "Apply" You'll achieve more when you join HSBC. This role will be based in Jersey, Channel Islands. For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:Email: Telephone: +
BMS require an expereinced Site Manager in Berwick commencing April 2024 for a duration of 1-year who has a proven track record of delivery involving Fit Out Works (1st Fix through to Finishes) as well as External Envelope (Roofing / Cladding / Curtain Walling) experience and be able to demonstrate ability to work as part of a team as well as taking ownership and responsibility for area of works relating to programme delivery, sub - contractor coordination, quality and Health & Safety aspects. A backgound in House Building from Start to Finish is a distinct advantage. The successful candidate should Be able to travel daily to Berwick Project SMSTS & 1st Aid Be prepared to work additional hours in evenings and weekends when required Having worked previously in delivery of Healthcare / Hospital Facility would be a distinct advantage. PLEASE FORWARD YOUR CV BY RETURN
Apr 30, 2024
Contractor
BMS require an expereinced Site Manager in Berwick commencing April 2024 for a duration of 1-year who has a proven track record of delivery involving Fit Out Works (1st Fix through to Finishes) as well as External Envelope (Roofing / Cladding / Curtain Walling) experience and be able to demonstrate ability to work as part of a team as well as taking ownership and responsibility for area of works relating to programme delivery, sub - contractor coordination, quality and Health & Safety aspects. A backgound in House Building from Start to Finish is a distinct advantage. The successful candidate should Be able to travel daily to Berwick Project SMSTS & 1st Aid Be prepared to work additional hours in evenings and weekends when required Having worked previously in delivery of Healthcare / Hospital Facility would be a distinct advantage. PLEASE FORWARD YOUR CV BY RETURN
AWE is currently recruiting for a Shift-based Maintenance Engineer to be responsible for delivering professional engineering services to enable the Principal Asset Engineer in fulfilment of the strategy for the upkeep of all assets and equipment AWE needs in order to deliver the Programme. The hiring manager is willing to consider Engineers with mechanical, electrical or electronics/C&I backgrounds. Location: Reading/Basingstoke area Package: 35,720- 49,000 per annum - Shift allowances apply once on shift rotation. This role will initially be standard working hours until the completion of training and attachment to a control room (or support) shift. AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Generous holiday entitlement 270 hours a year (inclusive of Bank Holidays) plus every other Friday off Flexible working hours Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Market leading contributory pension scheme AWE Life Insurance Salary sacrifice benefits scheme Relocation allowance Working for one of the area's largest employers and enjoying an excellent work/life balance, our engineers gain experience on a wide variety of equipment and projects and can make a direct and visible contribution to the successful running of the business. We currently have excellent opportunities for Facility Engineers at all levels and disciplines to work within our engineering function on a variety of projects. You could be providing professional mechanical engineering services in support of operational requirements, which include professionally advising planned preventative and reactive maintenance to all key plant and equipment to help enable the crucial work we do at AWE, and completing engineering tasks to schedule, budget and quality requirements, optimising the delivery of operations engineering. What you will be responsible for: Apply technical knowledge for engineered systems and structures Interpret and deliver requirements from the order book which may include troubleshooting, quoting, reporting, design, commissioning and handover as required Identify and escalate business risk where applicable to plant and engineered systems Make evidence-based engineering decisions to solve technical problems Deliver shift engineering services for the Facility Control Room. May be required to undertake additional roles required for the delivery of the core role (including but not limited to: Risk Assessor, AP, NP, On-Call, shift). To be successful in this role you will need to have: HNC/HND with suitable additional experience Proven ability to deliver engineering across similar manufacturing/research environment incorporating infrastructure facilities, plant and equipment Experience of delivering facilities engineering and maintenance services across the life of an asset You will be required to partake in an additional SQEP training and assessment phase for the shift role and will not attract the appropriate allowances until released by task management to undertake those roles and attached to a specific shift team. If assessed as unsuitable to undertake Control Room duties, you will revert to Facility Engineer duties by suitable discipline, in line with the core role described above. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Apr 30, 2024
Full time
AWE is currently recruiting for a Shift-based Maintenance Engineer to be responsible for delivering professional engineering services to enable the Principal Asset Engineer in fulfilment of the strategy for the upkeep of all assets and equipment AWE needs in order to deliver the Programme. The hiring manager is willing to consider Engineers with mechanical, electrical or electronics/C&I backgrounds. Location: Reading/Basingstoke area Package: 35,720- 49,000 per annum - Shift allowances apply once on shift rotation. This role will initially be standard working hours until the completion of training and attachment to a control room (or support) shift. AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Generous holiday entitlement 270 hours a year (inclusive of Bank Holidays) plus every other Friday off Flexible working hours Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Market leading contributory pension scheme AWE Life Insurance Salary sacrifice benefits scheme Relocation allowance Working for one of the area's largest employers and enjoying an excellent work/life balance, our engineers gain experience on a wide variety of equipment and projects and can make a direct and visible contribution to the successful running of the business. We currently have excellent opportunities for Facility Engineers at all levels and disciplines to work within our engineering function on a variety of projects. You could be providing professional mechanical engineering services in support of operational requirements, which include professionally advising planned preventative and reactive maintenance to all key plant and equipment to help enable the crucial work we do at AWE, and completing engineering tasks to schedule, budget and quality requirements, optimising the delivery of operations engineering. What you will be responsible for: Apply technical knowledge for engineered systems and structures Interpret and deliver requirements from the order book which may include troubleshooting, quoting, reporting, design, commissioning and handover as required Identify and escalate business risk where applicable to plant and engineered systems Make evidence-based engineering decisions to solve technical problems Deliver shift engineering services for the Facility Control Room. May be required to undertake additional roles required for the delivery of the core role (including but not limited to: Risk Assessor, AP, NP, On-Call, shift). To be successful in this role you will need to have: HNC/HND with suitable additional experience Proven ability to deliver engineering across similar manufacturing/research environment incorporating infrastructure facilities, plant and equipment Experience of delivering facilities engineering and maintenance services across the life of an asset You will be required to partake in an additional SQEP training and assessment phase for the shift role and will not attract the appropriate allowances until released by task management to undertake those roles and attached to a specific shift team. If assessed as unsuitable to undertake Control Room duties, you will revert to Facility Engineer duties by suitable discipline, in line with the core role described above. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : 50,000 Per annum Our client are looking for a Contact centre manager t o manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will: Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer Be working with team leaders monitoring calls to assess and improve the quality of staff performance Develop contact centre academy to centre of excellence. Be managing poor performance Develop a culture of resolutions at the first point of contact including complaints handling Be tracking user feedback, key performance indices and other statistics Prepare reports and where appropriate making presentations as required Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation Be communicating service goals so that contact centre staff understand their role Role modelling values and create a positive working culture Be setting and meeting performance targets and carrying out periodic 121 and appraisals Be recruiting and maintaining staffing level to the agreed establishment Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness What you will need to have: Proven supervisory experience in the call centre industry, preferably within Social Housing Proven mentoring, coaching, motivating skills and staff upskilling Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills Strong organisational, planning, and analytical skills Excellent knowledge of MS Office, especially 'Excel' and ILM in Management Good knowledge of the contact centre, processes, and industry trends If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 30, 2024
Contractor
Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : 50,000 Per annum Our client are looking for a Contact centre manager t o manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will: Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer Be working with team leaders monitoring calls to assess and improve the quality of staff performance Develop contact centre academy to centre of excellence. Be managing poor performance Develop a culture of resolutions at the first point of contact including complaints handling Be tracking user feedback, key performance indices and other statistics Prepare reports and where appropriate making presentations as required Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation Be communicating service goals so that contact centre staff understand their role Role modelling values and create a positive working culture Be setting and meeting performance targets and carrying out periodic 121 and appraisals Be recruiting and maintaining staffing level to the agreed establishment Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness What you will need to have: Proven supervisory experience in the call centre industry, preferably within Social Housing Proven mentoring, coaching, motivating skills and staff upskilling Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills Strong organisational, planning, and analytical skills Excellent knowledge of MS Office, especially 'Excel' and ILM in Management Good knowledge of the contact centre, processes, and industry trends If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Croydon. We currently have part time contracts available but may have full Time roles down the line: Role: Customer Service or Processing Assistant Hours: part time 16:00-20:00 Monday - Friday Pay: 12.79 per hour / weekly pay on a Friday location: Croydon, CR0 2NG Contract : 6 months - 1 year fixed term (yearly contract extensions too! start date : April 2024 Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Roles are initially for a six-months' period, with the option to move on to a fixed-term contract. If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you! As the right candidate, you will have: Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues Basic IT skills, as appropriate systems training will be provided Effective problem-solving skills and be a team player who constantly displays commitment and flexibility Excellent organisational skills with great attention to detail The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence The ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in: Working in a customer-facing environment Working in a high-volume processing environment. The role will require you to: Capture and digitise information as part of a process Act as a first point of contact for customers Manage customer expectations, interact and display professionalism at all times. Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received. This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status. If you think you are the right person for this role, please apply online or send CV's For specific questions related to the role, contact - The role will include a compliance process- including a basic dbs and 3 years of referencing.
Apr 30, 2024
Full time
Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Croydon. We currently have part time contracts available but may have full Time roles down the line: Role: Customer Service or Processing Assistant Hours: part time 16:00-20:00 Monday - Friday Pay: 12.79 per hour / weekly pay on a Friday location: Croydon, CR0 2NG Contract : 6 months - 1 year fixed term (yearly contract extensions too! start date : April 2024 Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Roles are initially for a six-months' period, with the option to move on to a fixed-term contract. If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you! As the right candidate, you will have: Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues Basic IT skills, as appropriate systems training will be provided Effective problem-solving skills and be a team player who constantly displays commitment and flexibility Excellent organisational skills with great attention to detail The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence The ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in: Working in a customer-facing environment Working in a high-volume processing environment. The role will require you to: Capture and digitise information as part of a process Act as a first point of contact for customers Manage customer expectations, interact and display professionalism at all times. Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received. This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status. If you think you are the right person for this role, please apply online or send CV's For specific questions related to the role, contact - The role will include a compliance process- including a basic dbs and 3 years of referencing.
Job order - J(Apply online only) - Permanent Full Time Title Software Consultant Category Software Development/ Engineering City Leatherhead, England - South East, United Kingdom Job Description Software Consultant Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are seeking to expand our maintenance team within the Space Data Platforms & Applications Business Unit part of SDI. The project involves the continued maintenance, evolution and modernisation of bespoke Earth Observation applications. The client is a leader in providing world-class EO data services to end users. Phases 1 & 2 of the project have been highly successful leading to an expanded scope for phase 3 extension. Phase 3 is focusing on refreshing the application portfolio using modern software development and testing practices to streamline service delivery as well as systems engineering. We are looking for a Software Consultant who has technical hands-on experience with evolving applications & delivering them into operations, technical authoring skills, and problem solving. They will be responsible for coordinating internal team activities, interacting with internationally based operators and customers, and managing suppliers by ensuring they deliver to time and quality. They will also be able to utilise their experience to manage software releases, diagnose and respond to live incidents and provide technical inputs to discussions with the client. Your future duties and responsibilities Team coordination as Maintenance Service Manager Technical coordination and liaison with third parties Overseeing a well-defined change management process, ensuring all SLAs are met Support systems integration activities Perform Technical Analysis, Requirements Analysis, Interface Definition, Test Specification Contribute to regular client meetings and reporting There will also be opportunities to grow in several different areas, such as cloud computing, containerised applications and DevOps practices Required qualifications to be successful in this role Essential: Excellent verbal and written communication. Ability to multitask, excellent time management, manage client expectations Ability to be hands-on to create automated frameworks, tooling, and scripts Experience with a ticketing system such as ServiceNow, Jira etc. Experience with Bash and common Linux command line tools. Experience with software testing Understanding of version control and configuration management. Excellent time management. Excellent customer service. Desirable skills: Experience with Python or other programming language. Robot Framework Technical writing Jenkins (or other CI/CD framework) Understanding of XML and HTML. Linux administration e.g. networking, storage, firewalls, security. Experience with containerised workloads or environments (e.g. Kubernetes). Cloud administration. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills BASH Configuration Management Linux ServiceNow Software Testing Reference (phone number removed)
Apr 30, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Software Consultant Category Software Development/ Engineering City Leatherhead, England - South East, United Kingdom Job Description Software Consultant Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are seeking to expand our maintenance team within the Space Data Platforms & Applications Business Unit part of SDI. The project involves the continued maintenance, evolution and modernisation of bespoke Earth Observation applications. The client is a leader in providing world-class EO data services to end users. Phases 1 & 2 of the project have been highly successful leading to an expanded scope for phase 3 extension. Phase 3 is focusing on refreshing the application portfolio using modern software development and testing practices to streamline service delivery as well as systems engineering. We are looking for a Software Consultant who has technical hands-on experience with evolving applications & delivering them into operations, technical authoring skills, and problem solving. They will be responsible for coordinating internal team activities, interacting with internationally based operators and customers, and managing suppliers by ensuring they deliver to time and quality. They will also be able to utilise their experience to manage software releases, diagnose and respond to live incidents and provide technical inputs to discussions with the client. Your future duties and responsibilities Team coordination as Maintenance Service Manager Technical coordination and liaison with third parties Overseeing a well-defined change management process, ensuring all SLAs are met Support systems integration activities Perform Technical Analysis, Requirements Analysis, Interface Definition, Test Specification Contribute to regular client meetings and reporting There will also be opportunities to grow in several different areas, such as cloud computing, containerised applications and DevOps practices Required qualifications to be successful in this role Essential: Excellent verbal and written communication. Ability to multitask, excellent time management, manage client expectations Ability to be hands-on to create automated frameworks, tooling, and scripts Experience with a ticketing system such as ServiceNow, Jira etc. Experience with Bash and common Linux command line tools. Experience with software testing Understanding of version control and configuration management. Excellent time management. Excellent customer service. Desirable skills: Experience with Python or other programming language. Robot Framework Technical writing Jenkins (or other CI/CD framework) Understanding of XML and HTML. Linux administration e.g. networking, storage, firewalls, security. Experience with containerised workloads or environments (e.g. Kubernetes). Cloud administration. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills BASH Configuration Management Linux ServiceNow Software Testing Reference (phone number removed)
Role: Project Coordinator Location: Homebased (Occaisional travel to Gateshead office) Competitive Salary: £24,000 Per Annum Fantastic Hours: Monday-Friday 08:30 - 17:30 The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for products and services to internal and external customers to include, but not limited to, Wholesale Line Rental and Calls, Hosted Telephony Solutions, Data Connectivity, WAN's and On-Site Telephony Systems. You'll be great in this role if: - You have outstanding attention to detail and accuracy- You have an excellent understanding of Telephony solutions- You are orgainised, able to work to deadlines and prioritise workload- You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not limited to: -Wholesale Line Rental and Call Services;-Data Connectivity Solutions including ADSL, EFM, DIA and Leased Lines;- Hosted Telephony Solutions- On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers- Understanding the solution and process bespoke to the customer- Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained- Manage the on-boarding of new customers in-line with the internal company processes and procedures- Provide regular communication, support and project status reports to customers via email and telephone- Provide support to Project Delivery Managers- Management and provision of orders for all products and services using carrier portals or order forms where required- Attend customer meetings (where required) to discuss product and service delivery in-line with customer requirements Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 30, 2024
Full time
Role: Project Coordinator Location: Homebased (Occaisional travel to Gateshead office) Competitive Salary: £24,000 Per Annum Fantastic Hours: Monday-Friday 08:30 - 17:30 The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for products and services to internal and external customers to include, but not limited to, Wholesale Line Rental and Calls, Hosted Telephony Solutions, Data Connectivity, WAN's and On-Site Telephony Systems. You'll be great in this role if: - You have outstanding attention to detail and accuracy- You have an excellent understanding of Telephony solutions- You are orgainised, able to work to deadlines and prioritise workload- You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not limited to: -Wholesale Line Rental and Call Services;-Data Connectivity Solutions including ADSL, EFM, DIA and Leased Lines;- Hosted Telephony Solutions- On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers- Understanding the solution and process bespoke to the customer- Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained- Manage the on-boarding of new customers in-line with the internal company processes and procedures- Provide regular communication, support and project status reports to customers via email and telephone- Provide support to Project Delivery Managers- Management and provision of orders for all products and services using carrier portals or order forms where required- Attend customer meetings (where required) to discuss product and service delivery in-line with customer requirements Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
UX/UI Designer Manchester On behalf of our rapidly growing client based in Manchester, we are recruiting for a talented UX/UI Designer. As UX/UI Designer, you will continuously harmonise and hone the company software and mobile app, ensuring complex tasks are simplified into efficient, easy user journeys and that UI design is attractive, consistent, and clean. The UX/UI Designer will be responsible for: Evaluating and addressing user requirements, in collaboration with our Product Managers and Business Analysts Illustrating design ideas using storyboards, process flows, and maps Designing GUI elements like dashboards, navigation menus, forms, tools, and pages Developing UI mock-ups and animated prototypes that clearly illustrate what the software should look like and how it should function Writing clear, friendly, and informative in-app copy to guide users Liaising with developers to ensure the final product matches the designs and satisfies the original user requirements The UX/UI Designer will have the following: Proven work experience as a UI/UX Designer or similar role Portfolio of design projects An expert with the following design software: Adobe XD, Sketch, Figma, InVision, Miro etc. Team spirit and strong communication skills to collaborate with various stakeholders Strong time-management skills A keen eye for beautiful design, detail, accuracy, and quality Benefits 25 days + Bank Holidays plus your birthday off Flexible working Medical insurance How to Apply if you re interested in this Job: If this sounds like your perfect role, click Apply without delay! UX/UI Designer Manchester
Apr 30, 2024
Full time
UX/UI Designer Manchester On behalf of our rapidly growing client based in Manchester, we are recruiting for a talented UX/UI Designer. As UX/UI Designer, you will continuously harmonise and hone the company software and mobile app, ensuring complex tasks are simplified into efficient, easy user journeys and that UI design is attractive, consistent, and clean. The UX/UI Designer will be responsible for: Evaluating and addressing user requirements, in collaboration with our Product Managers and Business Analysts Illustrating design ideas using storyboards, process flows, and maps Designing GUI elements like dashboards, navigation menus, forms, tools, and pages Developing UI mock-ups and animated prototypes that clearly illustrate what the software should look like and how it should function Writing clear, friendly, and informative in-app copy to guide users Liaising with developers to ensure the final product matches the designs and satisfies the original user requirements The UX/UI Designer will have the following: Proven work experience as a UI/UX Designer or similar role Portfolio of design projects An expert with the following design software: Adobe XD, Sketch, Figma, InVision, Miro etc. Team spirit and strong communication skills to collaborate with various stakeholders Strong time-management skills A keen eye for beautiful design, detail, accuracy, and quality Benefits 25 days + Bank Holidays plus your birthday off Flexible working Medical insurance How to Apply if you re interested in this Job: If this sounds like your perfect role, click Apply without delay! UX/UI Designer Manchester
TEMPORARY RECRUITMENT ADMINISTRATOR Location: Pershore/Peopleton area Worcestershire C Negotiable Dependent on Experience We are a well-established and rapidly expanding UK & International Search & Selection Consultancy and have a rapidly expanding blue chip client base in the UK, Europe, Middle East and further afield. We supply graduate calibre managers, executives and directors. Our strong reputation has been built around their exceptional levels of professionalism and proven track record with some very prestigious clients across retail, manufacturing and B2B service provision. Our consultants are CIPD qualified HR professionals and we utilise leading edge recruitment technology including CRM and ATS. We work with a large blue chip multinational client base and also offer a full range of talent, recruitment and assessment services. The Role: You will provide full support to the Recruitment Consultancy team covering all recruitment, marketing, and administrative functions. Answering incoming calls, accurate message taking and processing as required There will be extensive contact with clients, candidates, and service providers such as media and internet advertising providers as well as other members of the Recruitment Consultancy, Client Relationship Management, Research and Database Administration team All aspects of applicant response & experience management and administration using our CRM and Applicant Tracking System (Broadbean) Emails/correspondence - read, prioritise, respond all incoming correspondence and respond as appropriate using our ATS and CRM software in line with data protection regulations. Formatting of CV's and other documentation for submission to Clients All aspects of diary management including arranging interviews and meetings both internally and externally for UK and international clients. Send out business development correspondence and marketing collateral as required. Marketing and website related administration Preparation of reports including client and candidate briefing documents, job descriptions, interview notes and advertising copy. Ensure that all work undertaken including letters and all communications regarding clients is correctly documented and time recorded. Arrange travel and accommodation where applicable. The job requires a good deal of common sense, flexibility and thinking on your feet and the ability to find solutions to problems. You need to be able to work on own initiative, be assertive and persuasive but not aggressive, able to encourage others to meet deadlines. A strong team player. The Person: Well educated ideally to University Degree level Experienced as an Administrator ideally within recruitment, HR or similar fast paced but customer focused environment. Confident and highly professional telephone manner used to liaise with Senior Executives from the UK and overseas A proactive and mature approach Able to utilise your own initiative and resolve problems. Self-motivated. Excellent attention to detail An ability to produce work of good quality with minimal supervision. An appreciation of issues around confidentiality and data protection Minimum 45 wpm typing speed. Intermediate to Advanced Word, Excel & PowerPoint Familiarity with spreadsheets and databases A resilient and professional approach Excellent communication skills both verbal and written. Strong telephone client liaison skills with the willingness to represent and promote the organisation. Exceptional time management and organisational capabilities including some previous experience of co-ordinating projects. Ability to work to strict deadlines and keep abreast of workflow and developments. Methodical approach to work with good eye for detail Experience gained within a professional client focused environment. You must have previous PA, secretarial, administration and office experience, ideally gained within a HR or recruitment environment, providing proactive support to management including development of office procedures and meeting deadlines in a complex and pressurised environment. Willingness to undertake routine tasks such as data input into a state of art recruitment system CRM, updating website, filing, and photocopying as required. Although we have a large blue chip client base, we are a small, friendly, and approachable team and we pride ourselves on our open, responsive, and helpful personalities. We strong team players. A "hands on" approach and the ability to remain calm under pressure will be critical as we operate in a time sensitive, high customer service level and competitive marketplace. Please note that we operate within a no smoking environment. A clean driving licence and your own car is essential. We require an individual who is able to work full time 5 days per week To apply, without delay, please email your CV, quoting reference LX (phone number removed)
Apr 30, 2024
Seasonal
TEMPORARY RECRUITMENT ADMINISTRATOR Location: Pershore/Peopleton area Worcestershire C Negotiable Dependent on Experience We are a well-established and rapidly expanding UK & International Search & Selection Consultancy and have a rapidly expanding blue chip client base in the UK, Europe, Middle East and further afield. We supply graduate calibre managers, executives and directors. Our strong reputation has been built around their exceptional levels of professionalism and proven track record with some very prestigious clients across retail, manufacturing and B2B service provision. Our consultants are CIPD qualified HR professionals and we utilise leading edge recruitment technology including CRM and ATS. We work with a large blue chip multinational client base and also offer a full range of talent, recruitment and assessment services. The Role: You will provide full support to the Recruitment Consultancy team covering all recruitment, marketing, and administrative functions. Answering incoming calls, accurate message taking and processing as required There will be extensive contact with clients, candidates, and service providers such as media and internet advertising providers as well as other members of the Recruitment Consultancy, Client Relationship Management, Research and Database Administration team All aspects of applicant response & experience management and administration using our CRM and Applicant Tracking System (Broadbean) Emails/correspondence - read, prioritise, respond all incoming correspondence and respond as appropriate using our ATS and CRM software in line with data protection regulations. Formatting of CV's and other documentation for submission to Clients All aspects of diary management including arranging interviews and meetings both internally and externally for UK and international clients. Send out business development correspondence and marketing collateral as required. Marketing and website related administration Preparation of reports including client and candidate briefing documents, job descriptions, interview notes and advertising copy. Ensure that all work undertaken including letters and all communications regarding clients is correctly documented and time recorded. Arrange travel and accommodation where applicable. The job requires a good deal of common sense, flexibility and thinking on your feet and the ability to find solutions to problems. You need to be able to work on own initiative, be assertive and persuasive but not aggressive, able to encourage others to meet deadlines. A strong team player. The Person: Well educated ideally to University Degree level Experienced as an Administrator ideally within recruitment, HR or similar fast paced but customer focused environment. Confident and highly professional telephone manner used to liaise with Senior Executives from the UK and overseas A proactive and mature approach Able to utilise your own initiative and resolve problems. Self-motivated. Excellent attention to detail An ability to produce work of good quality with minimal supervision. An appreciation of issues around confidentiality and data protection Minimum 45 wpm typing speed. Intermediate to Advanced Word, Excel & PowerPoint Familiarity with spreadsheets and databases A resilient and professional approach Excellent communication skills both verbal and written. Strong telephone client liaison skills with the willingness to represent and promote the organisation. Exceptional time management and organisational capabilities including some previous experience of co-ordinating projects. Ability to work to strict deadlines and keep abreast of workflow and developments. Methodical approach to work with good eye for detail Experience gained within a professional client focused environment. You must have previous PA, secretarial, administration and office experience, ideally gained within a HR or recruitment environment, providing proactive support to management including development of office procedures and meeting deadlines in a complex and pressurised environment. Willingness to undertake routine tasks such as data input into a state of art recruitment system CRM, updating website, filing, and photocopying as required. Although we have a large blue chip client base, we are a small, friendly, and approachable team and we pride ourselves on our open, responsive, and helpful personalities. We strong team players. A "hands on" approach and the ability to remain calm under pressure will be critical as we operate in a time sensitive, high customer service level and competitive marketplace. Please note that we operate within a no smoking environment. A clean driving licence and your own car is essential. We require an individual who is able to work full time 5 days per week To apply, without delay, please email your CV, quoting reference LX (phone number removed)
An exciting new opportunity has arisen to work for an NHS organisation who are seeking to appoint a HR Business Partner, for 3 months in the first instance. The successful candidate will be responsible for helping the organisation to implement their People and Culture strategy, whilst providing high quality strategic and business focused workforce support. Key responsibilities will include: Developing and implementing a workforce strategy, with appropriate plans tailored to the division; Developing initiatives to ensure implementation of strategy and service redesign in line with the overall workforce strategy and ensure the highest possible standard of patient care; Seeking customer feedback on the effectiveness of HR advice and services provided to divisions, and supporting any required improvements; Leading the development and implementation of organisation-wide initiatives such as the people plan, workforce planning and partnership working; Leading on the creation of procedures, protocols and guidance as required, ensuring consistency and shared learning across the organisation; Ensuring that appropriate consultation, negotiation and agreement takes place with our trade union partners; Working with colleagues to provide key workforce data and analysis and ensure that the division develops appropriate plans to deliver improved performance against key workforce metrics; Leading on the planning and implementation of organisational change programmes, advising on complex legal aspects e.g. TUPE legislation and contractual change, ensuring appropriate consultation and engagement with staff and their representatives; Providing coaching and guidance to managers and clinical leaders in a range of complex issues; Overseeing and managing cases that may result in employment tribunal procedures; Leading on agreed organisation-wide workforce projects and HR initiatives, as required. The ideal candidate will have: MCIPD or equivalent; Evidence of further relevant study in employment law/HR strategy (e.g. Masters level qualification), or extensive equivalent experience and CPD; Experience in a senior HR role within the NHS; Specialist HR experience in complex ER cases, performance management, developing strategy, or workforce planning; Specialist knowledge of current employment law; Up-to-date knowledge of current NHS operational and workforce issues; Experience of leading projects and successfully delivering change; Excellent negotiation and facilitation skills.
Apr 30, 2024
Contractor
An exciting new opportunity has arisen to work for an NHS organisation who are seeking to appoint a HR Business Partner, for 3 months in the first instance. The successful candidate will be responsible for helping the organisation to implement their People and Culture strategy, whilst providing high quality strategic and business focused workforce support. Key responsibilities will include: Developing and implementing a workforce strategy, with appropriate plans tailored to the division; Developing initiatives to ensure implementation of strategy and service redesign in line with the overall workforce strategy and ensure the highest possible standard of patient care; Seeking customer feedback on the effectiveness of HR advice and services provided to divisions, and supporting any required improvements; Leading the development and implementation of organisation-wide initiatives such as the people plan, workforce planning and partnership working; Leading on the creation of procedures, protocols and guidance as required, ensuring consistency and shared learning across the organisation; Ensuring that appropriate consultation, negotiation and agreement takes place with our trade union partners; Working with colleagues to provide key workforce data and analysis and ensure that the division develops appropriate plans to deliver improved performance against key workforce metrics; Leading on the planning and implementation of organisational change programmes, advising on complex legal aspects e.g. TUPE legislation and contractual change, ensuring appropriate consultation and engagement with staff and their representatives; Providing coaching and guidance to managers and clinical leaders in a range of complex issues; Overseeing and managing cases that may result in employment tribunal procedures; Leading on agreed organisation-wide workforce projects and HR initiatives, as required. The ideal candidate will have: MCIPD or equivalent; Evidence of further relevant study in employment law/HR strategy (e.g. Masters level qualification), or extensive equivalent experience and CPD; Experience in a senior HR role within the NHS; Specialist HR experience in complex ER cases, performance management, developing strategy, or workforce planning; Specialist knowledge of current employment law; Up-to-date knowledge of current NHS operational and workforce issues; Experience of leading projects and successfully delivering change; Excellent negotiation and facilitation skills.
Your new company Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression. Your new role In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary. What you'll need to succeed To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group. What you'll get in return In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Your new company Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression. Your new role In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary. What you'll need to succeed To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group. What you'll get in return In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Due to continued growth, we have a newly created HR Advisor position at our Gaydon HQ with occasional travel to St Athan! This 6-month fixed-term contract is perfect for someone looking to excel in a fast-paced and ever-changing environment. As a key member of our team, you'll provide first-line HR advice and guidance, supporting and coaching managers in line with our HR policies and procedures across all sites. Your remit will involve various responsibilities, which include building strong relationships with stakeholders, coordinating recruitment campaigns, and ensuring the induction and training of new starters. Managing absence levels, including long-term absence cases, within your area will also be part of your day-to-day activities. We're looking for someone who demonstrates openness, trust, and courage. An individual knowledgeable in HR policies and procedures, and with a strong understanding of HR best practices. Effective verbal and written communication skills are also necessary, as well as the ability to reason logically. Joining Aston Martin, you'll be part of a business that is working towards becoming the world's most desirable ultra-luxury British performance brand. You'll be helping us to achieve our goals and be a part of our exciting new era. We believe in our brand history, take pride in our family feel, and offer a breadth of exposure. If you're committed to providing a high level and quality service to stakeholders, a strong team player who takes ownership and accountability for your responsibilities, and are driven to deliver results, then this is the role for you. Don't miss out on the opportunity to make a significant impact and take your career to the next level. Apply now and join us on this exciting journey! Why Aston Martin For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That's why the name of everyone who has ever worn our famous wings is inscribed on the wall of our factory. As we embark on an exciting new era for the business, we need the very best people to write their own chapter on our journey to become the world's most desirable ultra-luxury British performance brand. Join us. Belong at Aston Martin We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
Apr 30, 2024
Full time
Due to continued growth, we have a newly created HR Advisor position at our Gaydon HQ with occasional travel to St Athan! This 6-month fixed-term contract is perfect for someone looking to excel in a fast-paced and ever-changing environment. As a key member of our team, you'll provide first-line HR advice and guidance, supporting and coaching managers in line with our HR policies and procedures across all sites. Your remit will involve various responsibilities, which include building strong relationships with stakeholders, coordinating recruitment campaigns, and ensuring the induction and training of new starters. Managing absence levels, including long-term absence cases, within your area will also be part of your day-to-day activities. We're looking for someone who demonstrates openness, trust, and courage. An individual knowledgeable in HR policies and procedures, and with a strong understanding of HR best practices. Effective verbal and written communication skills are also necessary, as well as the ability to reason logically. Joining Aston Martin, you'll be part of a business that is working towards becoming the world's most desirable ultra-luxury British performance brand. You'll be helping us to achieve our goals and be a part of our exciting new era. We believe in our brand history, take pride in our family feel, and offer a breadth of exposure. If you're committed to providing a high level and quality service to stakeholders, a strong team player who takes ownership and accountability for your responsibilities, and are driven to deliver results, then this is the role for you. Don't miss out on the opportunity to make a significant impact and take your career to the next level. Apply now and join us on this exciting journey! Why Aston Martin For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That's why the name of everyone who has ever worn our famous wings is inscribed on the wall of our factory. As we embark on an exciting new era for the business, we need the very best people to write their own chapter on our journey to become the world's most desirable ultra-luxury British performance brand. Join us. Belong at Aston Martin We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
Product Delivery Manager Location: Sunderland (3 days onsite) Salary: £45,000 - £55,000 depending on experience plus quarterly bonus. This is an opportunity to join the innovative team at this household name in online gaming as a Product Delivery Manager, where all games and platforms are built inhouse. They are entering a period of complex development, and we need a skilled individual to ensure efficient and timely delivery of games, features, and functionality across all markets. Day to Day of the role: Oversee product roadmaps across multiple territories, ensuring accuracy and efficient delivery. Manage a team of Product Managers and Game Designers, fostering team development and maintaining quality of work. Collaborate across teams to deliver complex projects, identifying risks and seeking solutions. Maintain delivery momentum by understanding and planning for potential project risks and delays. Conduct accurate planning and reporting to assess the financial impact of delays and the success of releases. Continuously review and refine processes to enhance efficiency and impact. Required Skills & Qualifications: Experience in delivery or product management within a software business. Proven management skills with experience in team development. Strategic and commercial mindset with strong problem-solving and analytical capabilities. Excellent communication skills, with the ability to build cross-functional relationships with both technical and non-technical colleagues. Knowledge of the online gaming industry would be favourable but not essential. Benefits: Inclusive and flexible work culture with a focus on personal development and mental wellbeing. Competitive salary with a quarterly bonus. Upto 8% pension contributions Free breakfast and lunch in the office with barista coffee! Onsite gym Private healthcare and hybrid working options. Opportunities for personal growth and professional development. To apply for the Product Delivery Manager position, please submit your CV detailing your relevant experience.
Apr 30, 2024
Full time
Product Delivery Manager Location: Sunderland (3 days onsite) Salary: £45,000 - £55,000 depending on experience plus quarterly bonus. This is an opportunity to join the innovative team at this household name in online gaming as a Product Delivery Manager, where all games and platforms are built inhouse. They are entering a period of complex development, and we need a skilled individual to ensure efficient and timely delivery of games, features, and functionality across all markets. Day to Day of the role: Oversee product roadmaps across multiple territories, ensuring accuracy and efficient delivery. Manage a team of Product Managers and Game Designers, fostering team development and maintaining quality of work. Collaborate across teams to deliver complex projects, identifying risks and seeking solutions. Maintain delivery momentum by understanding and planning for potential project risks and delays. Conduct accurate planning and reporting to assess the financial impact of delays and the success of releases. Continuously review and refine processes to enhance efficiency and impact. Required Skills & Qualifications: Experience in delivery or product management within a software business. Proven management skills with experience in team development. Strategic and commercial mindset with strong problem-solving and analytical capabilities. Excellent communication skills, with the ability to build cross-functional relationships with both technical and non-technical colleagues. Knowledge of the online gaming industry would be favourable but not essential. Benefits: Inclusive and flexible work culture with a focus on personal development and mental wellbeing. Competitive salary with a quarterly bonus. Upto 8% pension contributions Free breakfast and lunch in the office with barista coffee! Onsite gym Private healthcare and hybrid working options. Opportunities for personal growth and professional development. To apply for the Product Delivery Manager position, please submit your CV detailing your relevant experience.
Technical Account Manager Yolk Recruitment is proud to represent a leading organisation in Llanelli, Wales, in their search for a Technical Account Manager. As a Technical Account Manager this role will support the future growth and business development strategy for one of their main customers. This role presents opportunities for personal development at a strategic level. It's a dynamic position with the scope to drive and oversee a wide range of customer relationship initiatives, all while collaborating with and supporting a high-performing and efficient technical team. This is what you'll be doing as a Technical Account Manager: Collaborate effectively between the customer and the company, ensuring the seamless communication and delivery of the customer's Food Safety & Quality requirements to the Technical and other departments within the site. Act as the primary representative for customers in all matters concerning Food Safety & Quality related to the account. Present the Food Safety & Quality department in a proactive and positive manner during customer head office meetings, including development gate meetings, technical reviews, and product reviews. Nurture strong relationships with both customers and the broader site teams to establish the company as the preferred supplier for the customer. Regularly evaluate key performance indicators (KPIs) and engage with site teams to proactively enhance KPI performance. And this is what you'll need: Organisational skills to enable the management and development of multiple projects. Confidence to manage customers and key stake holders in a fast-paced environment. Effective communication skills, both written and verbal at all levels. Experience within the food industry would be advantageous. Educated to a degree level would be beneficial. And this is what you'll get in return: Competitive salary. Career development and progression opportunities. A supportive and collaborative working environment. If you're ready to advance your career and be join an exciting roles, apply now to join this exciting venture. Your opportunity awaits! Please email me your CV or call me directly on . Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 30, 2024
Full time
Technical Account Manager Yolk Recruitment is proud to represent a leading organisation in Llanelli, Wales, in their search for a Technical Account Manager. As a Technical Account Manager this role will support the future growth and business development strategy for one of their main customers. This role presents opportunities for personal development at a strategic level. It's a dynamic position with the scope to drive and oversee a wide range of customer relationship initiatives, all while collaborating with and supporting a high-performing and efficient technical team. This is what you'll be doing as a Technical Account Manager: Collaborate effectively between the customer and the company, ensuring the seamless communication and delivery of the customer's Food Safety & Quality requirements to the Technical and other departments within the site. Act as the primary representative for customers in all matters concerning Food Safety & Quality related to the account. Present the Food Safety & Quality department in a proactive and positive manner during customer head office meetings, including development gate meetings, technical reviews, and product reviews. Nurture strong relationships with both customers and the broader site teams to establish the company as the preferred supplier for the customer. Regularly evaluate key performance indicators (KPIs) and engage with site teams to proactively enhance KPI performance. And this is what you'll need: Organisational skills to enable the management and development of multiple projects. Confidence to manage customers and key stake holders in a fast-paced environment. Effective communication skills, both written and verbal at all levels. Experience within the food industry would be advantageous. Educated to a degree level would be beneficial. And this is what you'll get in return: Competitive salary. Career development and progression opportunities. A supportive and collaborative working environment. If you're ready to advance your career and be join an exciting roles, apply now to join this exciting venture. Your opportunity awaits! Please email me your CV or call me directly on . Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
CRM Administrator Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Administrator The ideal applicant will have an understanding of database administration along with excellent IT and analytical skills which are a prerequisite for this role. Your role will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both sales and aftersales customers. The role also involves supporting and contributing to the group's Culture and 'Core Belief initiatives', including 'Chocolate Bar Friday' and the Group Awards. Experience of the motor industry would also be an advantage, but not essential. The ideal applicant will be reliable, enthusiastic and a confident self-starter having the ability to work within a team as well as on their own initiative. You will have an understanding of database administration along with excellent IT and analytical skills. Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers. This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller. You will also allocate all digital enquires to the relevant teams within a timely manner. As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications. Experience of the motor industry would also be an advantage but is not essential. Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees £1,000 referral award Onsite parkin Working hours/days: Monday to Friday 8am to 5pm (40 hours per week) (1 hour lunch) Salary: £24,545 per annum Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Apr 30, 2024
Full time
CRM Administrator Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Administrator The ideal applicant will have an understanding of database administration along with excellent IT and analytical skills which are a prerequisite for this role. Your role will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both sales and aftersales customers. The role also involves supporting and contributing to the group's Culture and 'Core Belief initiatives', including 'Chocolate Bar Friday' and the Group Awards. Experience of the motor industry would also be an advantage, but not essential. The ideal applicant will be reliable, enthusiastic and a confident self-starter having the ability to work within a team as well as on their own initiative. You will have an understanding of database administration along with excellent IT and analytical skills. Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers. This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller. You will also allocate all digital enquires to the relevant teams within a timely manner. As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications. Experience of the motor industry would also be an advantage but is not essential. Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees £1,000 referral award Onsite parkin Working hours/days: Monday to Friday 8am to 5pm (40 hours per week) (1 hour lunch) Salary: £24,545 per annum Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.
Apr 30, 2024
Seasonal
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.