Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 14, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Finance Business Partner Finance Business Partner - Full Time - Salary £52-60k (experience dependent) - Hybrid Working. At OS, our vision is to be recognised as world-leaders in geospatial services; creating location insight for positive impact. We use our valuable location data and know-how to help drive the future success of Britain and other nations. We support governments, businesses, and consumers to make important and sustainable decisions that enhance the quality of life for current and future generations. Join us and you'll have an opportunity to make an impact and to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact. We are searching for a Finance Business Partner to join our Corporate Services team. Due to the continuing growth and development of our geospatial product offering, you'll join a team of Finance Business Partners to support our Executive Leadership Team with a specific focus on our Product and People teams. You'll support the business to deliver on its financial and efficiency targets by influencing key decisions through data-driven insights and building strong relationships. Your responsibilities will include: Working with the Chief Product and People Officers, and their leadership teams, to support them in better understanding their financial performance and impact on the wider business. Using a combination of quantitative / qualitative methods and judgement to manage all aspects of financial planning, ensuring forecasts are robust and underpinned by clear performance drivers and assumptions. Supporting the development of comprehensive business cases for investment projects and the roadmaps for >50 products as we transition to next-generation analytics-ready data. Driving accountability for multi-year financial and operational plans whilst identifying and monitoring emergent risks and opportunities. Delivering cost optimisation with the implementation of key performance trackers to demonstrate benefits realisation. Being a clear and engaging communicator across all levels of the organisation to provide financial and non-financial insights and influence enhanced decision-making. Wh at we're looking for you to bring: Appropriate accounting qualification (i.e. CIMA, ACA, ACCA), or equivalent experience. Experience in finance business partnering and building trusted relationships with senior business executives. Communication and presentation skills that add value with senior managers by presenting analysis and performance in a clear and understandable way. Ability to influence stakeholders with confidence in challenging the status quo. Strong analytical capability to translate complex information into simple explanations for financial / non-financial audiences which drive change and innovation. Conceptual skills to work across teams (product, data, & technology) to enable actionable and efficient product roadmaps. Inquisitive mindset with a motivation for continuous improvement and working collaboratively within the team and the wider business. Excellent MS Excel and PowerPoint skills, with PowerBI being desirable. The Rewards We want you to love what you do. That is why our benefits package rewards a job well done. Salary - £52-60k (dependent on experience). Performance related bonus up to 10%. A competitive pension scheme (OS contributes up to 12%). 28 days annual leave in addition to bank holidays (including 3 days Christmas shutdown), with an extra day's leave for each year worked up to 33 days. Free subscription to our award-winning OS Maps app and wider employee discounts. Support with continuous improvement (OS are a CIMA Development Quality Partner) with access to online learning platforms/e-books, and coaching / mentoring schemes. Life Assurance cover. Plus, a suite of excellent additional perks and benefits. At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like: Employee Assistance Programme. Flexible working with opportunity to consider different working hours or location. Annual volunteer day to support the local community and charities. OS Explorers Nursery discount. Parking at our modern Southampton HQ, or Cycle to Work scheme for active commuting. Location : OS HQ is based in Southampton, but we believe work is something you do, not somewhere you go. We embrace a hybrid working model and empower our teams to make the choice around whether to work from our fantastic office or from home. Security : OS conducts DBS background checks for all joiners and some roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if further clearance will be required for this role. OS are accredited as a CIMA Development Quality Partner, demonstrating our commitment to ensuring our finance teams continue to grow and develop here at Ordnance Survey. Closing Date : 02 June 2024 Interviews are scheduled to take place during June at Ordnance Survey Head Office or via MS Teams if required. We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process. We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining diverse backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way. We are looking for enthusiastic people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.
May 14, 2024
Full time
Finance Business Partner Finance Business Partner - Full Time - Salary £52-60k (experience dependent) - Hybrid Working. At OS, our vision is to be recognised as world-leaders in geospatial services; creating location insight for positive impact. We use our valuable location data and know-how to help drive the future success of Britain and other nations. We support governments, businesses, and consumers to make important and sustainable decisions that enhance the quality of life for current and future generations. Join us and you'll have an opportunity to make an impact and to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact. We are searching for a Finance Business Partner to join our Corporate Services team. Due to the continuing growth and development of our geospatial product offering, you'll join a team of Finance Business Partners to support our Executive Leadership Team with a specific focus on our Product and People teams. You'll support the business to deliver on its financial and efficiency targets by influencing key decisions through data-driven insights and building strong relationships. Your responsibilities will include: Working with the Chief Product and People Officers, and their leadership teams, to support them in better understanding their financial performance and impact on the wider business. Using a combination of quantitative / qualitative methods and judgement to manage all aspects of financial planning, ensuring forecasts are robust and underpinned by clear performance drivers and assumptions. Supporting the development of comprehensive business cases for investment projects and the roadmaps for >50 products as we transition to next-generation analytics-ready data. Driving accountability for multi-year financial and operational plans whilst identifying and monitoring emergent risks and opportunities. Delivering cost optimisation with the implementation of key performance trackers to demonstrate benefits realisation. Being a clear and engaging communicator across all levels of the organisation to provide financial and non-financial insights and influence enhanced decision-making. Wh at we're looking for you to bring: Appropriate accounting qualification (i.e. CIMA, ACA, ACCA), or equivalent experience. Experience in finance business partnering and building trusted relationships with senior business executives. Communication and presentation skills that add value with senior managers by presenting analysis and performance in a clear and understandable way. Ability to influence stakeholders with confidence in challenging the status quo. Strong analytical capability to translate complex information into simple explanations for financial / non-financial audiences which drive change and innovation. Conceptual skills to work across teams (product, data, & technology) to enable actionable and efficient product roadmaps. Inquisitive mindset with a motivation for continuous improvement and working collaboratively within the team and the wider business. Excellent MS Excel and PowerPoint skills, with PowerBI being desirable. The Rewards We want you to love what you do. That is why our benefits package rewards a job well done. Salary - £52-60k (dependent on experience). Performance related bonus up to 10%. A competitive pension scheme (OS contributes up to 12%). 28 days annual leave in addition to bank holidays (including 3 days Christmas shutdown), with an extra day's leave for each year worked up to 33 days. Free subscription to our award-winning OS Maps app and wider employee discounts. Support with continuous improvement (OS are a CIMA Development Quality Partner) with access to online learning platforms/e-books, and coaching / mentoring schemes. Life Assurance cover. Plus, a suite of excellent additional perks and benefits. At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like: Employee Assistance Programme. Flexible working with opportunity to consider different working hours or location. Annual volunteer day to support the local community and charities. OS Explorers Nursery discount. Parking at our modern Southampton HQ, or Cycle to Work scheme for active commuting. Location : OS HQ is based in Southampton, but we believe work is something you do, not somewhere you go. We embrace a hybrid working model and empower our teams to make the choice around whether to work from our fantastic office or from home. Security : OS conducts DBS background checks for all joiners and some roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if further clearance will be required for this role. OS are accredited as a CIMA Development Quality Partner, demonstrating our commitment to ensuring our finance teams continue to grow and develop here at Ordnance Survey. Closing Date : 02 June 2024 Interviews are scheduled to take place during June at Ordnance Survey Head Office or via MS Teams if required. We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process. We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining diverse backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way. We are looking for enthusiastic people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.
About the role We are seeking a detail-oriented and analytical Marketing Data Analyst to join our team. This is a new role within the team and you will play a crucial role in leveraging data to drive marketing strategies, optimise campaigns, and contribute towards business growth. Your primary focus will be on analysing marketing data, collaborating with sales teams to cleanse account data, and liaising with data providers to ensure access to the most relevant contacts in customer and target accounts. Key duties and responsibilities are : Analyse marketing data to extract actionable insights and inform strategic decision-making. Collaborate with sales teams to cleanse account data in Salesforce, ensuring data accuracy and completeness. Work closely with data providers to acquire and maintain high-quality data for marketing campaigns. Take ownership of Salesforce Pardot platform and data within it, ensuring its integrity and optimal performance. Develop and maintain reports and dashboards to track key marketing metrics and KPIs. Conduct regular audits to identify and rectify data inconsistencies, duplicates, and errors. Implement data enrichment strategies to enhance the depth and accuracy of customer and prospect profiles. Stay informed about industry trends, best practices, and emerging technologies in marketing analytics and data management. Provide actionable recommendations to improve campaign effectiveness, audience targeting, and customer segmentation. Collaborate cross-functionally with marketing, sales, and IT teams to streamline data processes and ensure alignment with business objectives. Ensure compliance with relevant data regulations, including GDPR and PECR, by implementing and maintaining data protection measures and processes. Work closely with our Data Protection Officer to address data privacy concerns, mitigate risks, and uphold the highest standards of data security and privacy. Skills, Knowledge and Experience: Bachelor's degree in Marketing, Business, Statistics, Computer Science, or related field. Proven experience in marketing data analysis, preferably in a tech company or B2B environment. Proficiency in Salesforce Pardot, or equivalent, with demonstrable ability to configure, customise, and maintain the platform. Strong analytical skills with the ability to interpret complex data sets and extract meaningful insights. Experience with data cleansing, data validation, and database management techniques. Familiarity with data enrichment tools and data providers. Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders. Detail-oriented mindset with a passion for accuracy and data quality, and a love of Microsoft Excel. Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. Willingness to roll up sleeves and engage in data cleansing admin tasks to achieve desired results. Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
May 14, 2024
Full time
About the role We are seeking a detail-oriented and analytical Marketing Data Analyst to join our team. This is a new role within the team and you will play a crucial role in leveraging data to drive marketing strategies, optimise campaigns, and contribute towards business growth. Your primary focus will be on analysing marketing data, collaborating with sales teams to cleanse account data, and liaising with data providers to ensure access to the most relevant contacts in customer and target accounts. Key duties and responsibilities are : Analyse marketing data to extract actionable insights and inform strategic decision-making. Collaborate with sales teams to cleanse account data in Salesforce, ensuring data accuracy and completeness. Work closely with data providers to acquire and maintain high-quality data for marketing campaigns. Take ownership of Salesforce Pardot platform and data within it, ensuring its integrity and optimal performance. Develop and maintain reports and dashboards to track key marketing metrics and KPIs. Conduct regular audits to identify and rectify data inconsistencies, duplicates, and errors. Implement data enrichment strategies to enhance the depth and accuracy of customer and prospect profiles. Stay informed about industry trends, best practices, and emerging technologies in marketing analytics and data management. Provide actionable recommendations to improve campaign effectiveness, audience targeting, and customer segmentation. Collaborate cross-functionally with marketing, sales, and IT teams to streamline data processes and ensure alignment with business objectives. Ensure compliance with relevant data regulations, including GDPR and PECR, by implementing and maintaining data protection measures and processes. Work closely with our Data Protection Officer to address data privacy concerns, mitigate risks, and uphold the highest standards of data security and privacy. Skills, Knowledge and Experience: Bachelor's degree in Marketing, Business, Statistics, Computer Science, or related field. Proven experience in marketing data analysis, preferably in a tech company or B2B environment. Proficiency in Salesforce Pardot, or equivalent, with demonstrable ability to configure, customise, and maintain the platform. Strong analytical skills with the ability to interpret complex data sets and extract meaningful insights. Experience with data cleansing, data validation, and database management techniques. Familiarity with data enrichment tools and data providers. Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders. Detail-oriented mindset with a passion for accuracy and data quality, and a love of Microsoft Excel. Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. Willingness to roll up sleeves and engage in data cleansing admin tasks to achieve desired results. Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You ll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You ll follow the Housing Ombudsman Service s Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator s expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater s Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 14, 2024
Full time
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You ll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You ll follow the Housing Ombudsman Service s Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator s expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater s Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Chief Financial Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Chief Financial Officer. About us Private Equity Insights is part of United Media ( ) which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. What we offer you As our Chief Financial Officer you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You'll be working out of our HQ in London and to ensure a never ending growth curve, we provide you with: An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business. • A chance to work closely together with one of our CEO's on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings. • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Your responsibilities Your responsibilities will vary; however, some of them will be to: Prepare annual budgets for effective financial planning. Provide weekly updates on cash flow. Conduct monthly P&L and cash updates for comprehensive financial insights. Evaluate and implement cost optimisation programs. Review intercompany and external loans to ensure optimal financial health. Offer support to sales and operations teams. Lead the Working Capital responsibilities. Manage the Human Resources Financial Planning responsibilities. Offer support to sales and operations teams. What we expect from you You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you're humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have: Accounting background. Ideally, more than two years of experience from a Big Four firm. Experience as CFO, Head of Finance or Finance Director from a small or medium-sized business. UK working permit. Media and Conferences industry background preferred but not mandatory. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school?
May 14, 2024
Full time
Chief Financial Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Chief Financial Officer. About us Private Equity Insights is part of United Media ( ) which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc. What we offer you As our Chief Financial Officer you get the unique opportunity to be a key player in building one of our portfolio companies. By providing you with the ownership of our finances, we want to constantly push you out of your comfort zone. You'll be working out of our HQ in London and to ensure a never ending growth curve, we provide you with: An opportunity for getting operational experience in a start-up or scale-up where both your work and the results are highly tangible and matters to the business. • A chance to work closely together with one of our CEO's on our finances and budgets as well as report to investors on a monthly basis and participate in board meetings. • Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Your responsibilities Your responsibilities will vary; however, some of them will be to: Prepare annual budgets for effective financial planning. Provide weekly updates on cash flow. Conduct monthly P&L and cash updates for comprehensive financial insights. Evaluate and implement cost optimisation programs. Review intercompany and external loans to ensure optimal financial health. Offer support to sales and operations teams. Lead the Working Capital responsibilities. Manage the Human Resources Financial Planning responsibilities. Offer support to sales and operations teams. What we expect from you You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you're humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have: Accounting background. Ideally, more than two years of experience from a Big Four firm. Experience as CFO, Head of Finance or Finance Director from a small or medium-sized business. UK working permit. Media and Conferences industry background preferred but not mandatory. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school?
Chief Commercial Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Commercial Officer. About us Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Commercial Officer, you get the unique opportunity to take ownership of our content. You'll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team. Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives. Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc. Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. What we expect from you We are looking for candidates who: Have years of work experience with outstanding performance in the industry. Have a relentless drive and desire to be the very best at what they do; Possess an unparalleled work ethic with a high sense of urgency; Take ownership of everything they do, are proactive and follow through on commitments; Are curious about people and love to speak, build and nurture relations; Are an excellent communicator (especially) verbally and in writing; Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school? What was (or are you expecting as) your final grade average for your bachelors degree?
May 14, 2024
Full time
Chief Commercial Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Commercial Officer. About us Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Commercial Officer, you get the unique opportunity to take ownership of our content. You'll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team. Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives. Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc. Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. What we expect from you We are looking for candidates who: Have years of work experience with outstanding performance in the industry. Have a relentless drive and desire to be the very best at what they do; Possess an unparalleled work ethic with a high sense of urgency; Take ownership of everything they do, are proactive and follow through on commitments; Are curious about people and love to speak, build and nurture relations; Are an excellent communicator (especially) verbally and in writing; Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school? What was (or are you expecting as) your final grade average for your bachelors degree?
The Company Stronghold Global is a dynamic international company with a global presence, including offices in Africa, the UK, and ongoing expansion into the UAE. Our core activities revolve around three main business lines consisting of financial services, project development and investment holding with an established Investment Banking division in both the UK and Abu Dhabi. Our main mission is to drive the development, financing, and successful execution of significant projects in emerging and developed markets. Stronghold specializes in the origination and execution of impactful projects, spanning infrastructure, real estate, manufacturing, and natural resources. At the heart of our approach are strong commitments to environmental and social responsibility, making us a responsible and forward-thinking organization. The Role The Chief Investment Officer plays a critical role in the development and execution of investment strategies and policies for the organization. Reporting directly to the Managing Director of the Investment Holding Company, the CIO leads the investment teams, oversees the investment process and contributes to the overall business strategy. The role involves remote work with the flexibility to report to various group offices as and when required. Job Summary Develop, refine and execute comprehensive investment strategies aligned with the organization's objectives and risk tolerance. Formulate and maintain investment policies to guide decision making and ensure compliance with regulatory standards. Collaborate with senior management to contribute insights and recommendations to the business strategy based on market trends, economic analysis and investment opportunities. Act a board Director for the investment holding company and handle the day to day requirements as delegated by the board of directors. Lead and develop the investment team, fostering a collaborative and high performing work environment. Supervise and oversee the end-to-end investment process, from research and analysis to execution and monitoring. Promote the investment holding company's investment strategies, securities and/or investment opportunities. Act as a global ambassador for the groups investment and financial services. Establish and maintain rigorous investment processes to ensure accurate implementation of investment policies. Make informed decisions on asset allocation, diversification and investment selection to optimize portfolio performance. Utilize in depth market research and risk analysis to drive investment decisions. Develop and implement risk management strategies to safeguard the organizations investments against market volatility and unforeseen events. Manage the Company's Profit and Loss (P&L) statement, ensuring profitability and financial sustainability. Knowledge, Skills & Qualifications Proven track record of successful investment management, preferably in a leadership role. Strong analytical skills and the ability to interpret complex financial data. Excellent leadership, communication, and interpersonal skills Experience in risk management and portfolio optimization Knowledge of regulatory and compliance requirements related to investment management. Strategic thinking and the ability to contribute to overall business strategy. Proficiency in using financial software and tools for analysis and reporting. You may be the sort of person who Has excellent communication skills, including verbal, written and public speaking a natural and motivating leader who can provide guidance, mentorship and coaching to team members, enabling their professional growth. has an ability to cope with ambiguity and change
May 14, 2024
Full time
The Company Stronghold Global is a dynamic international company with a global presence, including offices in Africa, the UK, and ongoing expansion into the UAE. Our core activities revolve around three main business lines consisting of financial services, project development and investment holding with an established Investment Banking division in both the UK and Abu Dhabi. Our main mission is to drive the development, financing, and successful execution of significant projects in emerging and developed markets. Stronghold specializes in the origination and execution of impactful projects, spanning infrastructure, real estate, manufacturing, and natural resources. At the heart of our approach are strong commitments to environmental and social responsibility, making us a responsible and forward-thinking organization. The Role The Chief Investment Officer plays a critical role in the development and execution of investment strategies and policies for the organization. Reporting directly to the Managing Director of the Investment Holding Company, the CIO leads the investment teams, oversees the investment process and contributes to the overall business strategy. The role involves remote work with the flexibility to report to various group offices as and when required. Job Summary Develop, refine and execute comprehensive investment strategies aligned with the organization's objectives and risk tolerance. Formulate and maintain investment policies to guide decision making and ensure compliance with regulatory standards. Collaborate with senior management to contribute insights and recommendations to the business strategy based on market trends, economic analysis and investment opportunities. Act a board Director for the investment holding company and handle the day to day requirements as delegated by the board of directors. Lead and develop the investment team, fostering a collaborative and high performing work environment. Supervise and oversee the end-to-end investment process, from research and analysis to execution and monitoring. Promote the investment holding company's investment strategies, securities and/or investment opportunities. Act as a global ambassador for the groups investment and financial services. Establish and maintain rigorous investment processes to ensure accurate implementation of investment policies. Make informed decisions on asset allocation, diversification and investment selection to optimize portfolio performance. Utilize in depth market research and risk analysis to drive investment decisions. Develop and implement risk management strategies to safeguard the organizations investments against market volatility and unforeseen events. Manage the Company's Profit and Loss (P&L) statement, ensuring profitability and financial sustainability. Knowledge, Skills & Qualifications Proven track record of successful investment management, preferably in a leadership role. Strong analytical skills and the ability to interpret complex financial data. Excellent leadership, communication, and interpersonal skills Experience in risk management and portfolio optimization Knowledge of regulatory and compliance requirements related to investment management. Strategic thinking and the ability to contribute to overall business strategy. Proficiency in using financial software and tools for analysis and reporting. You may be the sort of person who Has excellent communication skills, including verbal, written and public speaking a natural and motivating leader who can provide guidance, mentorship and coaching to team members, enabling their professional growth. has an ability to cope with ambiguity and change
Anderson Knight is looking for a HR Generalist for one of our clients based in Edinburgh. This will be a fixed term contract for a 12-month period for maternity cover. The main purpose for this role is to help the business drive success in producing people policies and practices, supporting with employee relations activity, coaching line managers, participate in ongoing HR projects and line manage 2 HR Administrators. Duties & Responsibilities: Act as HR Advisor and coach for managers, providing guidance on employee relations, policies, and procedures. Take the lead in managing employee relations cases, ensuring prompt and equitable resolutions while delivering top-notch customer service. Cultivate strong partnerships with internal stakeholders, offering expert support and advice. Participate actively in on-site meetings and stakeholder engagements concerning HR matters. Proactively support line managers in implementing attendance management policies and wellbeing initiatives to cultivate a positive work environment. Maintain accurate employee data in our HR system and promote quality assurance practices among HR Officers while supporting system updates. Assist managers in utilising the performance management process effectively, encouraging feedback and addressing underperformance. Exhibit a positive attitude and work ethic to inspire the People Services Team. Collaborate with the People Services Lead to develop and implement HR policies and procedures. Conduct informative sessions to raise awareness and ensure alignment across departments. Monitor case management activities within client groups, collaborating with the broader HR team to identify trends and enhance conflict resolution capabilities. Generate HR management reports, such as absence and employee relations data, and collaborate with managers to derive actionable insights for continuous improvement. Lead and motivate the HR Officers, fostering their professional development and empowering them to deliver exceptional service and uphold high customer service standards. Contribute to people projects aligned with the HR Strategy, collaborating closely with the HR Lead and the wider HR function to enhance service delivery continuously. Assist in grading reviews and ensure accurate benchmarking for all new positions within the business. Other Ad-hoc duties as and when required. Experience, Qualification and skills: Utilise your extensive HR generalist experience, particularly in case management, to effectively address various HR matters. CIPD qualified or equivalent is preferred Demonstrate excellent communication abilities by engaging senior leadership and stakeholders with clarity and professionalism. Actively collaborate with teams, demonstrating proactive problem-solving skills and finesse in resolving issues. Provide guidance to managers on all facets of personnel management and growth, leveraging your proven track record. Handle confidential information discreetly, ensuring utmost confidentiality at all times. Employ your sharp attention to detail and analytical prowess to facilitate accurate decision-making processes. Maintain a strong ethical compass, effortlessly balancing organisational objectives with employee well-being. Showcase leadership experience by effectively managing and supervising teams. Utilise HR Information Systems proficiently in daily operations.
May 14, 2024
Contractor
Anderson Knight is looking for a HR Generalist for one of our clients based in Edinburgh. This will be a fixed term contract for a 12-month period for maternity cover. The main purpose for this role is to help the business drive success in producing people policies and practices, supporting with employee relations activity, coaching line managers, participate in ongoing HR projects and line manage 2 HR Administrators. Duties & Responsibilities: Act as HR Advisor and coach for managers, providing guidance on employee relations, policies, and procedures. Take the lead in managing employee relations cases, ensuring prompt and equitable resolutions while delivering top-notch customer service. Cultivate strong partnerships with internal stakeholders, offering expert support and advice. Participate actively in on-site meetings and stakeholder engagements concerning HR matters. Proactively support line managers in implementing attendance management policies and wellbeing initiatives to cultivate a positive work environment. Maintain accurate employee data in our HR system and promote quality assurance practices among HR Officers while supporting system updates. Assist managers in utilising the performance management process effectively, encouraging feedback and addressing underperformance. Exhibit a positive attitude and work ethic to inspire the People Services Team. Collaborate with the People Services Lead to develop and implement HR policies and procedures. Conduct informative sessions to raise awareness and ensure alignment across departments. Monitor case management activities within client groups, collaborating with the broader HR team to identify trends and enhance conflict resolution capabilities. Generate HR management reports, such as absence and employee relations data, and collaborate with managers to derive actionable insights for continuous improvement. Lead and motivate the HR Officers, fostering their professional development and empowering them to deliver exceptional service and uphold high customer service standards. Contribute to people projects aligned with the HR Strategy, collaborating closely with the HR Lead and the wider HR function to enhance service delivery continuously. Assist in grading reviews and ensure accurate benchmarking for all new positions within the business. Other Ad-hoc duties as and when required. Experience, Qualification and skills: Utilise your extensive HR generalist experience, particularly in case management, to effectively address various HR matters. CIPD qualified or equivalent is preferred Demonstrate excellent communication abilities by engaging senior leadership and stakeholders with clarity and professionalism. Actively collaborate with teams, demonstrating proactive problem-solving skills and finesse in resolving issues. Provide guidance to managers on all facets of personnel management and growth, leveraging your proven track record. Handle confidential information discreetly, ensuring utmost confidentiality at all times. Employ your sharp attention to detail and analytical prowess to facilitate accurate decision-making processes. Maintain a strong ethical compass, effortlessly balancing organisational objectives with employee well-being. Showcase leadership experience by effectively managing and supervising teams. Utilise HR Information Systems proficiently in daily operations.
VP of Medium, Large, Enterprise (MLE) Revenue Growth page is loaded VP of Medium, Large, Enterprise (MLE) Revenue Growth Apply locations New York City London time type Full time posted on Posted 2 Days Ago job requisition id R About the Opportunity The VP of Medium, Large, Enterprise (MLE) Revenue Growth leads a direct and matrixed team to establish and drive revenue growth goals focused on Shutterstock's Medium, Large and Enterprise customers. This role plays a pivotal role in the financial performance and adopts a highly collaborative approach, forming a matrixed leadership & operating team that includes close alignment with MLE and overall Shutterstock Business leaders, FP&A, Sales & Client Management, Business Development, Enablement and other key growth functions (Product, Technology, Marketing, Analytics). Reporting to the Chief Enterprise Officer, the successful candidate will be responsible for driving operational excellence, communicating clear growth objectives, and managing successful execution of Growth Programs across matrixed teams through direct ownership and influence. This role will have matrixed accountability for $400+ million in annual revenue. The ideal candidate will have proven business strategy, general management, product marketing and/or FP&A experience and focus on executive-level advising and cross-functional collaboration. This person understands the big picture, loves digging into the details in data, and thrives when managing successful execution across matrixed teams. A successful candidate will have proven experience thinking outside the box, optimizing performance and identifying new solutions, capabilities and channels for growth. The day to day: Lead the planning, execution, and measurement of our MLE business lines, products and new launches ensuring they meet the market's needs and the company's objectives. Drive the development of compelling messaging and positioning that differentiate and resonate with customers. Build and maintain a deep understanding of the competitive landscape, market trends, and customer insights to inform decisions. Model customer obsession and understanding of VOC to effectively advocate on our customer's behalf. Analyze market trends and customer insights to identify opportunities for revenue generation and usage enhancement. Analyze program & initiative performance and effectiveness to refine strategies and maximize ROI. Lead and mentor a high-performing team, fostering a culture of innovation, collaboration, and accountability. Collaborate with cross-functional teams including sales, marketing, product development, and customer success to develop and implement initiatives that optimize revenue while maintaining competitiveness in the market. Utilize data-driven approaches to optimize omnichannel user experience and increase customer engagement. Identify and pursue partnerships and collaborations to expand the reach and impact of omnichannel offerings. Monitor and analyze key performance indicators (KPIs) to track progress towards revenue and usage goals and make data-driven recommendations for improvement. Interpret business trends & outcomes in the context of the KPIs, to help teams link work to progress. Monitor business performance against the plan and identify risks and opportunities affecting progress. Act as a creative problem-solving partner, contributing business acumen, context, and information to cross-functional processes. Develop and execute comprehensive growth strategies to drive user acquisition, engagement, and revenue growth. Experiment with new channels, tactics, and initiatives to drive scalable growth and maximize ROI. Analyze data and metrics to identify trends, insights, and opportunities for optimization. Prioritize and manage resources effectively to ensure the successful execution of multi-pronged growth programs. Communicate effectively and build trust with stakeholders at all levels of the organization. What you'll bring to the role: 12-15 years of experience in transformational roles at fast paced, high growth organizations, B2B omnichannel experience strongly preferred. A proven track record of successful strategic planning and team leadership. Experience building, managing and developing a fast paced growth team. MBA or equivalent experience preferred Outstanding analytical and quantitative skills; strong bias towards data-informed decisions, and comfort with financial and operational analysis. Exceptional leadership and communication skills, with the ability to influence and inspire teams and stakeholders across the organization. Savvy collaborator and consensus builder with a track record of bringing people together around a common cause. Creative, results-oriented mindset. A history of developing impactful programs that drive customer engagement, and revenue growth. Excellent leadership and communication skills to effectively lead cross-functional teams. Strategic and analytical thinking capabilities, with a data-driven approach to decision-making and problem-solving. Proven success in launching and growing products in competitive markets, with a focus on innovation and customer satisfaction. Why Shutterstock: You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business! Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind. Flexibility to work between home and office with everything you need to be successful in both A generous and competitive benefits package. Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work. Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth. Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed. At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors. The pay range for this position is below: • 300,000 - 350,000 per year in New York Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives. Shutterstock Values We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply. Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, . The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. About Us Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 1 million contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 340 million images and more than 19 million video clips available. Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company's brands also include Bigstock . click apply for full job details
May 14, 2024
Full time
VP of Medium, Large, Enterprise (MLE) Revenue Growth page is loaded VP of Medium, Large, Enterprise (MLE) Revenue Growth Apply locations New York City London time type Full time posted on Posted 2 Days Ago job requisition id R About the Opportunity The VP of Medium, Large, Enterprise (MLE) Revenue Growth leads a direct and matrixed team to establish and drive revenue growth goals focused on Shutterstock's Medium, Large and Enterprise customers. This role plays a pivotal role in the financial performance and adopts a highly collaborative approach, forming a matrixed leadership & operating team that includes close alignment with MLE and overall Shutterstock Business leaders, FP&A, Sales & Client Management, Business Development, Enablement and other key growth functions (Product, Technology, Marketing, Analytics). Reporting to the Chief Enterprise Officer, the successful candidate will be responsible for driving operational excellence, communicating clear growth objectives, and managing successful execution of Growth Programs across matrixed teams through direct ownership and influence. This role will have matrixed accountability for $400+ million in annual revenue. The ideal candidate will have proven business strategy, general management, product marketing and/or FP&A experience and focus on executive-level advising and cross-functional collaboration. This person understands the big picture, loves digging into the details in data, and thrives when managing successful execution across matrixed teams. A successful candidate will have proven experience thinking outside the box, optimizing performance and identifying new solutions, capabilities and channels for growth. The day to day: Lead the planning, execution, and measurement of our MLE business lines, products and new launches ensuring they meet the market's needs and the company's objectives. Drive the development of compelling messaging and positioning that differentiate and resonate with customers. Build and maintain a deep understanding of the competitive landscape, market trends, and customer insights to inform decisions. Model customer obsession and understanding of VOC to effectively advocate on our customer's behalf. Analyze market trends and customer insights to identify opportunities for revenue generation and usage enhancement. Analyze program & initiative performance and effectiveness to refine strategies and maximize ROI. Lead and mentor a high-performing team, fostering a culture of innovation, collaboration, and accountability. Collaborate with cross-functional teams including sales, marketing, product development, and customer success to develop and implement initiatives that optimize revenue while maintaining competitiveness in the market. Utilize data-driven approaches to optimize omnichannel user experience and increase customer engagement. Identify and pursue partnerships and collaborations to expand the reach and impact of omnichannel offerings. Monitor and analyze key performance indicators (KPIs) to track progress towards revenue and usage goals and make data-driven recommendations for improvement. Interpret business trends & outcomes in the context of the KPIs, to help teams link work to progress. Monitor business performance against the plan and identify risks and opportunities affecting progress. Act as a creative problem-solving partner, contributing business acumen, context, and information to cross-functional processes. Develop and execute comprehensive growth strategies to drive user acquisition, engagement, and revenue growth. Experiment with new channels, tactics, and initiatives to drive scalable growth and maximize ROI. Analyze data and metrics to identify trends, insights, and opportunities for optimization. Prioritize and manage resources effectively to ensure the successful execution of multi-pronged growth programs. Communicate effectively and build trust with stakeholders at all levels of the organization. What you'll bring to the role: 12-15 years of experience in transformational roles at fast paced, high growth organizations, B2B omnichannel experience strongly preferred. A proven track record of successful strategic planning and team leadership. Experience building, managing and developing a fast paced growth team. MBA or equivalent experience preferred Outstanding analytical and quantitative skills; strong bias towards data-informed decisions, and comfort with financial and operational analysis. Exceptional leadership and communication skills, with the ability to influence and inspire teams and stakeholders across the organization. Savvy collaborator and consensus builder with a track record of bringing people together around a common cause. Creative, results-oriented mindset. A history of developing impactful programs that drive customer engagement, and revenue growth. Excellent leadership and communication skills to effectively lead cross-functional teams. Strategic and analytical thinking capabilities, with a data-driven approach to decision-making and problem-solving. Proven success in launching and growing products in competitive markets, with a focus on innovation and customer satisfaction. Why Shutterstock: You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business! Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind. Flexibility to work between home and office with everything you need to be successful in both A generous and competitive benefits package. Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work. Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth. Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed. At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors. The pay range for this position is below: • 300,000 - 350,000 per year in New York Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives. Shutterstock Values We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply. Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, . The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. About Us Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 1 million contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 340 million images and more than 19 million video clips available. Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company's brands also include Bigstock . click apply for full job details
Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space? Do you want to have the opportunity to lead a team responsible for building best-in-class payments products? If so, we would love to hear from you! We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, and are looking to hire ambitious, and value-adding talent. The Head of Product, Payments is a new role within our Product leadership team and will play a critical role in shaping our Product function as we scale. About Us At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money. Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with a sort code and account number, access to payment systems (eg Faster Payments and Visa) and everything our customers need from a payments account. They can instantly open as many accounts as they need, automate how they make and receive payments as well as the reconciliation processes these create. All in real time, 24/7 through their own systems utilising our API that integrates into any platform. Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by payments giants PayPal Ventures and FIS Ventures, as well as start-up and scale up specialists Blenheim Chalcot, General Atlantic, Frog and Highland Europe which enables us to leverage their resources and expertise to drive our growth initiatives. These partnerships provide us with the necessary provisions to propel our business to new heights. Modulr values Building the extraordinary and going that extra mile Owning the opportunity, be passionate and proud of the time you invest Move at pace, reach your goals faster with us supporting you each step of the way Achieve it together, working as a team and being Modulite The Role The Head of Product, Payments will be responsible for building and developing a high-performing team of Product Managers, with accountability for the development, delivery and performance of our payments products. Key responsibilities Work closely with the Chief Product Officer to define Modulr's product vision, strategy and roadmap, taking ownership of the delivery and ongoing success of the payments roadmap. Set OKRs for your products and lead your team to execute against those OKRs. Provide day-to-day guidance, coaching and development for your team to execute high-quality deliverables including but not limited to: Technical designs and specifications, that address business requirements. Epic and user story definition including clear acceptance criteria. Ensuring scalable ways of working with our engineering function to prioritise requirements and deliver at pace each sprint. Ensuring end-to-end delivery of products, ensuring all implications on teams across the business are understood and managed ahead of go-live. Ensuring internal documentation and functional product collateral is created and maintained. Accountable for the delivery of our payments roadmap: Actively develop and manage relationships with payments schemes and key suppliers, both at the operational and strategic level. Embed a data-driven mindset across your team to ensure our prioritisation decisions solve our customers' problems. Develop metrics for your products and assessing the ongoing, overall performance of all products against these metrics. Accountable for understanding the costs of our products and working with our market-facing product management team to input into pricing strategies. Responsible for regularly communicating updates on progress, ensuring any issues are pro-actively managed. Be an active member of the Product leadership team, embodying the Modulr values and promoting the Product team and its activities both across the business and externally. The Team The Product team is a core part of Modulr and works cross-functionally with all teams across the business. This role reports into the Chief Product Officer and will be a key role within the Product leadership team. You will lead a team of Product Owners / Managers. About you You will have a track-record of delivering results in a fast-moving business where complexity and ambiguity is the norm. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate A stellar track record in product management (including product design and technical product development) Experience within the payments industry is a key requirement. Skilled at developing and leading a high-performing team. Exceptional analytical skills and attention to detail. Outstanding communication and stakeholder management skills, with experience liaising with payments schemes. What can Modulr offer you You'll be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future. Share Options Incentive Scheme Company Bonus - the more successful we are together; the more company bonus we offer. Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Perkbox - enjoy freebies and discounts on many other products and services. 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones. Learning Opportunities - on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we don't want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms and Buddy allocation to allow you to grow and develop in Modulr. Modulr All hands - join your colleaguesfor our company wide events throughout the year. Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam. Bike to work scheme ModInclusion We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all. We want you to know that the things that make you, you - like your identity, age, ability, and background - are things that we will always celebrate and support with open arms. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone. By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing - but please note that this means we will no longer consider you for the role you have applied for. Please give a brief overview of your experience in Payments, highlighting when and for how long. We're looking for insight into experience with one or more of these payments schemes; BACS, CHAPS, Faster Payments, Swift and SEPA LinkedIn Profile Website Are you legally authorised to work in the country you're applying to? (If your answer no, please complete the next question.) If you require sponsorship, please specify the necessary work visa or permit that you would require to work in the country you're applying to. What is your availability to start a new position? If you are currently employed and have a notice period, could you please specify the length of your notice. What are your salary expectations for this position? At Modulr, we have ambitious goals and an exciting future ahead of us. As we continue to grow and 'Move at Pace', we're clear that collaborating in person enables us to 'Achieve it Together', far more than we can as individual contributors working separately. Our approach to hybrid working ensures we are together in the office 4 days or more a week. This ensures we have the opportunity to communicate in person and really get to know each other . click apply for full job details
May 14, 2024
Full time
Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space? Do you want to have the opportunity to lead a team responsible for building best-in-class payments products? If so, we would love to hear from you! We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, and are looking to hire ambitious, and value-adding talent. The Head of Product, Payments is a new role within our Product leadership team and will play a critical role in shaping our Product function as we scale. About Us At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money. Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with a sort code and account number, access to payment systems (eg Faster Payments and Visa) and everything our customers need from a payments account. They can instantly open as many accounts as they need, automate how they make and receive payments as well as the reconciliation processes these create. All in real time, 24/7 through their own systems utilising our API that integrates into any platform. Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by payments giants PayPal Ventures and FIS Ventures, as well as start-up and scale up specialists Blenheim Chalcot, General Atlantic, Frog and Highland Europe which enables us to leverage their resources and expertise to drive our growth initiatives. These partnerships provide us with the necessary provisions to propel our business to new heights. Modulr values Building the extraordinary and going that extra mile Owning the opportunity, be passionate and proud of the time you invest Move at pace, reach your goals faster with us supporting you each step of the way Achieve it together, working as a team and being Modulite The Role The Head of Product, Payments will be responsible for building and developing a high-performing team of Product Managers, with accountability for the development, delivery and performance of our payments products. Key responsibilities Work closely with the Chief Product Officer to define Modulr's product vision, strategy and roadmap, taking ownership of the delivery and ongoing success of the payments roadmap. Set OKRs for your products and lead your team to execute against those OKRs. Provide day-to-day guidance, coaching and development for your team to execute high-quality deliverables including but not limited to: Technical designs and specifications, that address business requirements. Epic and user story definition including clear acceptance criteria. Ensuring scalable ways of working with our engineering function to prioritise requirements and deliver at pace each sprint. Ensuring end-to-end delivery of products, ensuring all implications on teams across the business are understood and managed ahead of go-live. Ensuring internal documentation and functional product collateral is created and maintained. Accountable for the delivery of our payments roadmap: Actively develop and manage relationships with payments schemes and key suppliers, both at the operational and strategic level. Embed a data-driven mindset across your team to ensure our prioritisation decisions solve our customers' problems. Develop metrics for your products and assessing the ongoing, overall performance of all products against these metrics. Accountable for understanding the costs of our products and working with our market-facing product management team to input into pricing strategies. Responsible for regularly communicating updates on progress, ensuring any issues are pro-actively managed. Be an active member of the Product leadership team, embodying the Modulr values and promoting the Product team and its activities both across the business and externally. The Team The Product team is a core part of Modulr and works cross-functionally with all teams across the business. This role reports into the Chief Product Officer and will be a key role within the Product leadership team. You will lead a team of Product Owners / Managers. About you You will have a track-record of delivering results in a fast-moving business where complexity and ambiguity is the norm. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate A stellar track record in product management (including product design and technical product development) Experience within the payments industry is a key requirement. Skilled at developing and leading a high-performing team. Exceptional analytical skills and attention to detail. Outstanding communication and stakeholder management skills, with experience liaising with payments schemes. What can Modulr offer you You'll be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future. Share Options Incentive Scheme Company Bonus - the more successful we are together; the more company bonus we offer. Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Perkbox - enjoy freebies and discounts on many other products and services. 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones. Learning Opportunities - on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we don't want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms and Buddy allocation to allow you to grow and develop in Modulr. Modulr All hands - join your colleaguesfor our company wide events throughout the year. Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam. Bike to work scheme ModInclusion We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all. We want you to know that the things that make you, you - like your identity, age, ability, and background - are things that we will always celebrate and support with open arms. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone. By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing - but please note that this means we will no longer consider you for the role you have applied for. Please give a brief overview of your experience in Payments, highlighting when and for how long. We're looking for insight into experience with one or more of these payments schemes; BACS, CHAPS, Faster Payments, Swift and SEPA LinkedIn Profile Website Are you legally authorised to work in the country you're applying to? (If your answer no, please complete the next question.) If you require sponsorship, please specify the necessary work visa or permit that you would require to work in the country you're applying to. What is your availability to start a new position? If you are currently employed and have a notice period, could you please specify the length of your notice. What are your salary expectations for this position? At Modulr, we have ambitious goals and an exciting future ahead of us. As we continue to grow and 'Move at Pace', we're clear that collaborating in person enables us to 'Achieve it Together', far more than we can as individual contributors working separately. Our approach to hybrid working ensures we are together in the office 4 days or more a week. This ensures we have the opportunity to communicate in person and really get to know each other . click apply for full job details
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 14, 2024
Full time
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Job Description - Global Head of Application Solutions () Job Description Global Head of Application Solutions ( Job Number: ) DISCOVER your opportunity Global Head of Application Solutions London or Paris Application solutions owns the end-to-end delivery of business solutions for strategic applications that are mature in functionality and non-strategic applications .Oversees the Application Solutions Operating Model including solution delivery, production support and maintenance across all platforms.Delivery of business solutions will be through both waterfall and scaled agile frameworks.Creates and maintains stakeholder relationships, understands the business strategy and the technology needs and challenges of the business.Ensures the cost-efficient delivery of applications and support business transformational change. DISCOVER your opportunity What will your essential responsibilities include? Accountable for the strategy and execution of the Application Solutions Operating Model.Working with the AXA XL business, TCD (Transformation Change Delivery), GT teams and strategic vendors to create a business focused, scalable and cost optimal function. Partner cross-functionally to ensure that the overall Applications Solutions Operating Model is efficient and continually improves. Accountable for the end-to-end delivery of applications within Applications Solutions for AXA XL.Works closely with Transversal Apps Services and Digital Factory to ensure the scope of services are executed in line with the governance processes and business benefits are realised. Partners with the Transformation Change Delivery Function and the business to ensure effective Project Delivery - on time, to budget, to scope. Good understanding of the business strategy, architectural strategy and accountable for the delivery of the technical strategy to support the ambitions. Collaborates with business stakeholders on opportunity identification, issue resolution and governance. Responsible for running appropriate robust vendor management and able to demonstrate continuous improvement in cost efficiency of the portfolio of applications Creates high-level organizational goals and objectives for Application Solutions.Ensures synergy with the broader business and Global Technology vision. Works closely with the Head of Digital Factory and Transversal Application Services to continually ensure efficiencies across the two application Delivery Models. In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms.Actively removes underperforming suppliers from Application Solutions. Ensures that business cases for application investments, such as technology upgrades, productivity tools, and continuous service improvement initiatives are developed and adequately funded. Ensures that Application Solutions adheres to Information Security policies, DPO and Audit standards through the SDLC. Define and execute action plans for concerns raised as a result of audits Support delivery through escalation of risks and issues Control and manage the budget for Application Solutions Sharing best practices across vendors You will report to the Chief Information Officer. We're looking for someone who has these abilities and skills: Significant IT and business/industry work experience, including experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Demonstrable ability to solve complex problems/issues Excellent communications skills which are adapted to different audiences and can effectively drive consensus within the delivery team(s) Adept at vendor management, both commercially and interpersonally, with a clear understanding of T&M, Managed Services, and Managed Outcome commercial models through both waterfall and agile delivery models Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience Thought leader in implementing best practices with experience leading teams through change Expert knowledge of application development and testing process using various software delivery methods (waterfall, agile, etc.) with a significant background in application development Adaptable to new/different strategies, programs, technologies, practices, cultures, with change, able to easily make transitions. Advanced experience / capability in Financial forecasting and business case justification Must understand the Scaled Agile methodology and be familiar with multiple SDLC Previous experience leading development and delivery teams in delivering high quality, low defect solutions Experience in planning and executing multiple complex, large scale initiatives or operational areas. Highly advanced analytical abilities with operational vision. Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, with change, able to easily make transitions. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see AXA XL is an Equal Opportunity Employer. Location Location : GB-GB-London Other Locations : FR-FR-Paris Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field Job Field : Information Technology Schedule Schedule : Full-time Job Type Job Type : Standard Local Title (France) : Global Head of Application Solutions Local Class (France) : Class 7 . click apply for full job details
May 14, 2024
Full time
Job Description - Global Head of Application Solutions () Job Description Global Head of Application Solutions ( Job Number: ) DISCOVER your opportunity Global Head of Application Solutions London or Paris Application solutions owns the end-to-end delivery of business solutions for strategic applications that are mature in functionality and non-strategic applications .Oversees the Application Solutions Operating Model including solution delivery, production support and maintenance across all platforms.Delivery of business solutions will be through both waterfall and scaled agile frameworks.Creates and maintains stakeholder relationships, understands the business strategy and the technology needs and challenges of the business.Ensures the cost-efficient delivery of applications and support business transformational change. DISCOVER your opportunity What will your essential responsibilities include? Accountable for the strategy and execution of the Application Solutions Operating Model.Working with the AXA XL business, TCD (Transformation Change Delivery), GT teams and strategic vendors to create a business focused, scalable and cost optimal function. Partner cross-functionally to ensure that the overall Applications Solutions Operating Model is efficient and continually improves. Accountable for the end-to-end delivery of applications within Applications Solutions for AXA XL.Works closely with Transversal Apps Services and Digital Factory to ensure the scope of services are executed in line with the governance processes and business benefits are realised. Partners with the Transformation Change Delivery Function and the business to ensure effective Project Delivery - on time, to budget, to scope. Good understanding of the business strategy, architectural strategy and accountable for the delivery of the technical strategy to support the ambitions. Collaborates with business stakeholders on opportunity identification, issue resolution and governance. Responsible for running appropriate robust vendor management and able to demonstrate continuous improvement in cost efficiency of the portfolio of applications Creates high-level organizational goals and objectives for Application Solutions.Ensures synergy with the broader business and Global Technology vision. Works closely with the Head of Digital Factory and Transversal Application Services to continually ensure efficiencies across the two application Delivery Models. In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms.Actively removes underperforming suppliers from Application Solutions. Ensures that business cases for application investments, such as technology upgrades, productivity tools, and continuous service improvement initiatives are developed and adequately funded. Ensures that Application Solutions adheres to Information Security policies, DPO and Audit standards through the SDLC. Define and execute action plans for concerns raised as a result of audits Support delivery through escalation of risks and issues Control and manage the budget for Application Solutions Sharing best practices across vendors You will report to the Chief Information Officer. We're looking for someone who has these abilities and skills: Significant IT and business/industry work experience, including experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Demonstrable ability to solve complex problems/issues Excellent communications skills which are adapted to different audiences and can effectively drive consensus within the delivery team(s) Adept at vendor management, both commercially and interpersonally, with a clear understanding of T&M, Managed Services, and Managed Outcome commercial models through both waterfall and agile delivery models Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience Thought leader in implementing best practices with experience leading teams through change Expert knowledge of application development and testing process using various software delivery methods (waterfall, agile, etc.) with a significant background in application development Adaptable to new/different strategies, programs, technologies, practices, cultures, with change, able to easily make transitions. Advanced experience / capability in Financial forecasting and business case justification Must understand the Scaled Agile methodology and be familiar with multiple SDLC Previous experience leading development and delivery teams in delivering high quality, low defect solutions Experience in planning and executing multiple complex, large scale initiatives or operational areas. Highly advanced analytical abilities with operational vision. Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, with change, able to easily make transitions. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see AXA XL is an Equal Opportunity Employer. Location Location : GB-GB-London Other Locations : FR-FR-Paris Work Locations : GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field Job Field : Information Technology Schedule Schedule : Full-time Job Type Job Type : Standard Local Title (France) : Global Head of Application Solutions Local Class (France) : Class 7 . click apply for full job details
Town & Country Housing Group
Tunbridge Wells, Kent
About the role Role Summary To support the development and delivery of community investment projects that deliver successful, measurable outcomes for TCH residents and communities, often working in conjunction with other TCH teams and external partners to achieve those outcomes. The projects will focus on our key Community Investment Strategy themes; currently: tackling poverty and inequality; embedding well-being; customer co-creation and sharing power; community activities and programmes. The role links with others across the organisation including our internal Customer Insight and Resident Engagement teams to understand our communities and supports our wider housing teams to deliver initiatives for the benefit of our residents. The office base would depend on applicant. The successful applicant would need to travel between the different offices when required. Our main offices are Tunbridge Wells, Eats Kent and Epsom. Salary: £35,505 Hours: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Support the development and delivery of existing and new projects, initiatives and services that meet the aims of the Community Investment Strategy. Ensure these projects are outcome focused, that programmes/services are responsive to residents needs and reflect best practice and corporate priorities and meet regulatory expectations. To co-ordinate Community Investment projects and activities working in conjunction with residents, the wider organisation, contractors, and community partners. Support the effective monitoring and evaluation of community investment projects, ensuring that monitoring returns are received in agreed timescales and are accurate and outcome focused. Produce relevant performance reports and data as required. To provide support for the effective brokerage, monitoring, evaluation and reporting of social value across TCH contracts. Use customer data and insight to support our Community Investment work and to help build links with sections of the community who are not currently accessing our services.Attend networking and best practice groups as required. Maintain awareness of relevant government legislation and sector best practice and use this to inform your work on local activities and initiatives. Support the Service Level Agreements (SLA s) process, helping to develop and monitor project briefs, donation frameworks, and grant funding (when grant processes are open), that respond to social needs and include measurable milestones, outputs and outcomes, budget management, risk mitigation and procurement. Manage service level agreements and freelance contractors. In conjunction with colleagues ensure that all areas of service delivery are effectively monitored and evaluated via the application of impact assessments, key performance indicators, social value outcomes and value for money reporting. Contribute to the review and development of systems, processes, and services to support TCH s customer experience and service improvement aspirations, including through learning from complaints and feedback, and implementing change. Support our 3rd sector charity partners in ways that help them meet our residents needs, including supporting them to understand need and priorities based on data and resident insight. In conjunction with your manager and the PR & Communications Team promote community investment and social value projects, and outcomes. To demonstrate to residents, colleagues, and other stakeholders how we make a positive contribution to the neighbourhoods in which we work, that we listen to residents views and act on them and how projects and initiatives demonstrate our approach to treating residents fairly and with respect. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications CIH level 4 qualification or above or willing to work towards (Desirable). Degree of equivalent in a related subject (Desirable). Key Skills & Competencies Demonstrable experience of supporting innovative projects and supporting with project work. (Desirable) Experience of using a range of local, regional, and national funding streams. (Desirable) Demonstrable experience of partnership working. Experience of customer engagement work and experience of measuring impact of residents on service delivery and improvements. A good knowledge of the key issues around employment, skills, and training/digital inclusion/financial inclusion. Experience of supporting with the development and management of programmes, across a wide geographical area and with multiple stakeholders. (Desirable) Knowledge of the Social Value Act and how the organisation might utilise corporate social responsibility to its advantage. (Desirable) Knowledge of community-orientated research methods, including evaluation/monitoring techniques. (Desirable) Experience of commissioning services, managing freelance/external contractors, contracts, and service level agreements. (Desirable) Experience of interpreting and acting upon government legislation and best practice. (Desirable) Good IT skills. Analytical skills, able to analyse information and data logically and reach sound conclusions. Relationship management. Behaviours Resilient, positive, and proactive in all circumstances. Good negotiation and influencing skills. An effective communicator who uses a range of appropriate methods. Ability to work positively with a range of external and internal audiences. A positive, innovative, forward thinking and outcomes focused approach. Results focused. Commitment to great customer service. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer . click apply for full job details
May 13, 2024
Full time
About the role Role Summary To support the development and delivery of community investment projects that deliver successful, measurable outcomes for TCH residents and communities, often working in conjunction with other TCH teams and external partners to achieve those outcomes. The projects will focus on our key Community Investment Strategy themes; currently: tackling poverty and inequality; embedding well-being; customer co-creation and sharing power; community activities and programmes. The role links with others across the organisation including our internal Customer Insight and Resident Engagement teams to understand our communities and supports our wider housing teams to deliver initiatives for the benefit of our residents. The office base would depend on applicant. The successful applicant would need to travel between the different offices when required. Our main offices are Tunbridge Wells, Eats Kent and Epsom. Salary: £35,505 Hours: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Support the development and delivery of existing and new projects, initiatives and services that meet the aims of the Community Investment Strategy. Ensure these projects are outcome focused, that programmes/services are responsive to residents needs and reflect best practice and corporate priorities and meet regulatory expectations. To co-ordinate Community Investment projects and activities working in conjunction with residents, the wider organisation, contractors, and community partners. Support the effective monitoring and evaluation of community investment projects, ensuring that monitoring returns are received in agreed timescales and are accurate and outcome focused. Produce relevant performance reports and data as required. To provide support for the effective brokerage, monitoring, evaluation and reporting of social value across TCH contracts. Use customer data and insight to support our Community Investment work and to help build links with sections of the community who are not currently accessing our services.Attend networking and best practice groups as required. Maintain awareness of relevant government legislation and sector best practice and use this to inform your work on local activities and initiatives. Support the Service Level Agreements (SLA s) process, helping to develop and monitor project briefs, donation frameworks, and grant funding (when grant processes are open), that respond to social needs and include measurable milestones, outputs and outcomes, budget management, risk mitigation and procurement. Manage service level agreements and freelance contractors. In conjunction with colleagues ensure that all areas of service delivery are effectively monitored and evaluated via the application of impact assessments, key performance indicators, social value outcomes and value for money reporting. Contribute to the review and development of systems, processes, and services to support TCH s customer experience and service improvement aspirations, including through learning from complaints and feedback, and implementing change. Support our 3rd sector charity partners in ways that help them meet our residents needs, including supporting them to understand need and priorities based on data and resident insight. In conjunction with your manager and the PR & Communications Team promote community investment and social value projects, and outcomes. To demonstrate to residents, colleagues, and other stakeholders how we make a positive contribution to the neighbourhoods in which we work, that we listen to residents views and act on them and how projects and initiatives demonstrate our approach to treating residents fairly and with respect. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications CIH level 4 qualification or above or willing to work towards (Desirable). Degree of equivalent in a related subject (Desirable). Key Skills & Competencies Demonstrable experience of supporting innovative projects and supporting with project work. (Desirable) Experience of using a range of local, regional, and national funding streams. (Desirable) Demonstrable experience of partnership working. Experience of customer engagement work and experience of measuring impact of residents on service delivery and improvements. A good knowledge of the key issues around employment, skills, and training/digital inclusion/financial inclusion. Experience of supporting with the development and management of programmes, across a wide geographical area and with multiple stakeholders. (Desirable) Knowledge of the Social Value Act and how the organisation might utilise corporate social responsibility to its advantage. (Desirable) Knowledge of community-orientated research methods, including evaluation/monitoring techniques. (Desirable) Experience of commissioning services, managing freelance/external contractors, contracts, and service level agreements. (Desirable) Experience of interpreting and acting upon government legislation and best practice. (Desirable) Good IT skills. Analytical skills, able to analyse information and data logically and reach sound conclusions. Relationship management. Behaviours Resilient, positive, and proactive in all circumstances. Good negotiation and influencing skills. An effective communicator who uses a range of appropriate methods. Ability to work positively with a range of external and internal audiences. A positive, innovative, forward thinking and outcomes focused approach. Results focused. Commitment to great customer service. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer . click apply for full job details
Director Boutique Technology Consultancy Data Science & AI Unique opportunity within a consultancy focused on creating impact. Helping to shape and lead the Data Science and AI team. I am currently supporting an executive led, boutique consultancy in building out their Data Science and AI team. The company operates as an extension of C-level and Board, helping to drive critical digital and data change and transformation. Your peers will be former Chief Data Officers and Partners with extensive experience driving large scale data transformations. Successful candidates will be able to apply hands on skills in coding and modelling and be lead small teams of machine learning and AI experts. You will leverage data science to design high performing solutions that solve complex business problems. Extensive experience within Data Science, operating in a senior leadership position or able to liaise with key stakeholders. Work in a cross functional agile delivery team alongside big data engineers, data architects and more Delivering advanced data science solutions to enhance capability and generate insight across the different sectors and clients. Good educational background, ideally within a related field. Key words: Machine learning, data science, data scientists, data engineering, big data, chief data office, python, java, R, software development
May 13, 2024
Full time
Director Boutique Technology Consultancy Data Science & AI Unique opportunity within a consultancy focused on creating impact. Helping to shape and lead the Data Science and AI team. I am currently supporting an executive led, boutique consultancy in building out their Data Science and AI team. The company operates as an extension of C-level and Board, helping to drive critical digital and data change and transformation. Your peers will be former Chief Data Officers and Partners with extensive experience driving large scale data transformations. Successful candidates will be able to apply hands on skills in coding and modelling and be lead small teams of machine learning and AI experts. You will leverage data science to design high performing solutions that solve complex business problems. Extensive experience within Data Science, operating in a senior leadership position or able to liaise with key stakeholders. Work in a cross functional agile delivery team alongside big data engineers, data architects and more Delivering advanced data science solutions to enhance capability and generate insight across the different sectors and clients. Good educational background, ideally within a related field. Key words: Machine learning, data science, data scientists, data engineering, big data, chief data office, python, java, R, software development
Client Local Authority in Croydon Job Title Damp & Mould Support Officer Pay Rate 160 to 200 per day Umbrella depending on skills and experience Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 6 Month Contract Location Hybrid Working - 3 days at the (Croydon)office and 2 days at home Description Job Description Reports to Damp and Mould Manager within busy and high-profile Disrepair Team Managing the Damp and Mould Mailbox Maintaining the D&M Database Processing D&M Claims Supporting the management of Claims to ensure a successful outcome Issuing and managing orders in housing management system Processing supplier invoices Monitoring supplier programmes of work and progress of work packages Analysing Damp and Mould data and generating reports to provide actionable insights Action point taking for team, supplier and other meetings Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service Other reasonable duties and tasks as required Role Requirements Damp and Mould experience preferred, but not required - training will be provided Experience of working in Social Housing sector would be advantageous Excellent communication and customer service skills Excellent administration skills Ability to work under pressure and meet deadlines and targets Proficient in Outlook, Teams and SharePoint and, in particular, Excel Experience of using housing management systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 13, 2024
Seasonal
Client Local Authority in Croydon Job Title Damp & Mould Support Officer Pay Rate 160 to 200 per day Umbrella depending on skills and experience Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 6 Month Contract Location Hybrid Working - 3 days at the (Croydon)office and 2 days at home Description Job Description Reports to Damp and Mould Manager within busy and high-profile Disrepair Team Managing the Damp and Mould Mailbox Maintaining the D&M Database Processing D&M Claims Supporting the management of Claims to ensure a successful outcome Issuing and managing orders in housing management system Processing supplier invoices Monitoring supplier programmes of work and progress of work packages Analysing Damp and Mould data and generating reports to provide actionable insights Action point taking for team, supplier and other meetings Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service Other reasonable duties and tasks as required Role Requirements Damp and Mould experience preferred, but not required - training will be provided Experience of working in Social Housing sector would be advantageous Excellent communication and customer service skills Excellent administration skills Ability to work under pressure and meet deadlines and targets Proficient in Outlook, Teams and SharePoint and, in particular, Excel Experience of using housing management systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Chief Revenue Officer at Private Equity Insights Do you thrive in a fast-paced environment where you gain tremendous responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? Are you curious or passionate about sales? If so, you might be our next Chief Revenue Officer. About us "Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. For more than 10 years, PEI has helped Investors, Fund Managers and CXOs rethink what it takes to fundraise, invest, operate and exit in Private Equity, and does so via online engagement and cutting edge conferences in Singapore, UK, France, Poland & CEE, Benelux, Switzerland, Iberia, Germany, Italy, Nordics and DACH." Private Equity Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Revenue Officer, you'll have the unique opportunity to be part of building and scaling a new team in the company focused on account management. You'll be working out of our HQ in London, and to ensure a never-ending growth curve, we provide you with: An opportunity to get operational experience in a start-up where both your work and the results are highly tangible and matter to the business A chance to work closely together with the CEO on our sales execution Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally Your Responsibilities Given our global expansion, the Account Management Director role is strategically important to place us as the market leader in the industry. As we start to amass a large client base that needs extra care and nurture, this will allow you to build relationships with C-level executives and SME business owners in the financial and technology sectors. In the role, your responsibilities will include but not be limited to Hiring, leading and developing a team Owning and developing strategies and processes Segmenting clients and organising the team Being overall responsible for the entire portfolio of accounts Building strong and tight relationships with your portfolio of accounts Upselling and cross-selling Working closely with other teams and departments Attending conferences and events to meet clients and stay updated in our industry What we expect from you You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you're humble, and you share our passion for building and executing new businesses. Furthermore, we expect that you: Several years in account management with an excellent track record. Experience leading a team or strong aspiration to do so. Track record and ability to build strong relations with clients and other stakeholders. Ability to shape processes and define strategies to segment accounts Structured approach to managing a portfolio of accounts and prioritizing accounts Ability to take ownership of everything you do, being proactive and following through Excellent communicator skills (especially) verbally and in writing. Relentless drive and desire to be the very best at what you do. Unparalleled work ethic with a high sense of urgency. If this sounds like you, then we need to hear from you today. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school?
May 13, 2024
Full time
Chief Revenue Officer at Private Equity Insights Do you thrive in a fast-paced environment where you gain tremendous responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? Are you curious or passionate about sales? If so, you might be our next Chief Revenue Officer. About us "Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. For more than 10 years, PEI has helped Investors, Fund Managers and CXOs rethink what it takes to fundraise, invest, operate and exit in Private Equity, and does so via online engagement and cutting edge conferences in Singapore, UK, France, Poland & CEE, Benelux, Switzerland, Iberia, Germany, Italy, Nordics and DACH." Private Equity Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Revenue Officer, you'll have the unique opportunity to be part of building and scaling a new team in the company focused on account management. You'll be working out of our HQ in London, and to ensure a never-ending growth curve, we provide you with: An opportunity to get operational experience in a start-up where both your work and the results are highly tangible and matter to the business A chance to work closely together with the CEO on our sales execution Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally Your Responsibilities Given our global expansion, the Account Management Director role is strategically important to place us as the market leader in the industry. As we start to amass a large client base that needs extra care and nurture, this will allow you to build relationships with C-level executives and SME business owners in the financial and technology sectors. In the role, your responsibilities will include but not be limited to Hiring, leading and developing a team Owning and developing strategies and processes Segmenting clients and organising the team Being overall responsible for the entire portfolio of accounts Building strong and tight relationships with your portfolio of accounts Upselling and cross-selling Working closely with other teams and departments Attending conferences and events to meet clients and stay updated in our industry What we expect from you You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you're humble, and you share our passion for building and executing new businesses. Furthermore, we expect that you: Several years in account management with an excellent track record. Experience leading a team or strong aspiration to do so. Track record and ability to build strong relations with clients and other stakeholders. Ability to shape processes and define strategies to segment accounts Structured approach to managing a portfolio of accounts and prioritizing accounts Ability to take ownership of everything you do, being proactive and following through Excellent communicator skills (especially) verbally and in writing. Relentless drive and desire to be the very best at what you do. Unparalleled work ethic with a high sense of urgency. If this sounds like you, then we need to hear from you today. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school?
Chief Growth Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Growth Officer. About us Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Growth Officer, you get the unique opportunity to take ownership of our content. You'll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team. Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives. Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc. Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. What we expect from you We are looking for candidates who: Have years of work experience with outstanding performance in the industry. Have a relentless drive and desire to be the very best at what they do; Possess an unparalleled work ethic with a high sense of urgency; Take ownership of everything they do, are proactive and follow through on commitments; Are curious about people and love to speak, build and nurture relations; Are an excellent communicator (especially) verbally and in writing; Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school? What was (or are you expecting as) your final grade average for your bachelors degree?
May 13, 2024
Full time
Chief Growth Officer at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Chief Growth Officer. About us Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Chief Growth Officer, you get the unique opportunity to take ownership of our content. You'll be working in-person in our HQ in London where you will constantly be pushed out of your comfort zone. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Inspiration and guidance - A chance to work closely with our high-performing team as well as with the CEO and founder of our company. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Your Responsibilities Responsibilities in this job will vary however, they will be mostly centred around: Team Leadership: Manage and mentor the marketing team, fostering a collaborative and innovative work environment. Set clear goals and expectations and evaluate team performance regularly. Recruiter and onboard your team. Cross-functional Collaboration: Collaborate with sales, product development, and other teams to ensure alignment of marketing strategies with overall business objectives. Campaign Management: Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc. Strategic Planning: Develop and implement a comprehensive marketing strategy aligned with the company's overall objectives. Conduct market research to identify trends, opportunities, and challenges. What we expect from you We are looking for candidates who: Have years of work experience with outstanding performance in the industry. Have a relentless drive and desire to be the very best at what they do; Possess an unparalleled work ethic with a high sense of urgency; Take ownership of everything they do, are proactive and follow through on commitments; Are curious about people and love to speak, build and nurture relations; Are an excellent communicator (especially) verbally and in writing; Are well-organised and display the ability to structure and prioritise their work. Flexible Monday - Friday we work from our office (next to Victoria Station) and do not offer remote work. Apply for this Job Required First Name Last Name Email Phone Resume/CV (File types: pdf, doc, docx, txt, rtf) Please paste your full Linkedin URL Do you require a visa to work in the UK? Do you require a visa to work for the EU? In which country are you currently living?- Only select one Which languages do you speak fluently?- Pick all languages that you can speak professionally What year did or will you graduate from university or last formal school? What was (or are you expecting as) your final grade average for your bachelors degree?
Global Head of Reward and People Analytics London Global Head of Reward and People Analytics As the Global Head of Reward & People Analytics, you will be an integral member of our People Leadership Team, contributing to the overall People strategy by bringing expertise in Rewards. Working closely with the Chief People Officer, you will set the vision and strategy for Total Reward and Compensation, ensuring alignment with our business strategy and People Plan, and take complete accountability for its delivery. Additionally, you will oversee all People reporting and analytics at Trustpilot, as well as have oversight of workforce planning, reporting, and People Operations. Experience of managing reward, compensation and executive pay for a UK PLC is essential. What you'll be doing: Keeping Us Competitive: Make sure we're staying ahead in the talent game by recommending smart, cost-effective ways to attract, keep, and engage our employees through awesome total rewards strategies Driving our Rewards Strategy: Lead the charge on our global Annual Salary Review and promotion process, making sure it's smooth sailing and tied closely to performance Supporting the Big Decisions: Be the go-to person for our Remuneration Committee, providing all the data, analytics, and insight they need to make informed decisions that shape our company's direction Evolving Rewards: Keep our Remuneration Philosophy fresh and relevant in our ever-changing world. This means leading the charge on things like pay benchmarking, crafting incentive plans, and making sure our benefits package is competitive in every corner of the globe Guiding our People Strategy: Drive the development and execution of our people strategy, ensuring alignment with business objectives as well as fostering a culture of excellence in all we do Keeping us Informed: Own all the reporting and analytics across our People and Community space. That includes everything from executive reports to gender pay gap analysis, and making sure our team has the insights they need to succeed Helping us be Data Driven: Lead the charge on crafting our Directors' Remuneration Report, and helping to drive data-led people decisions Planning for Success: Keep our workforce planning on point, ensuring we're aligned with our business goals and minimising any empty seats Building a Dream Team: Be a leader, coach, and mentor to our entire team, helping them grow and thrive in their roles Who you are: Critical Knowledge: In-depth expertise in core reward processes such as equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes Proficiency in using people analytics and reporting to drive decision-making and actions in the business Strong understanding of remuneration reporting requirements for a FTSE-listed business Critical Experience: Experience in total rewards at a Head-Of level, including salary benchmarking, job evaluation processes, incentive plans, benefits, equity plans, and reward programs within a global organisation, preferably in a fast-paced, scale-up environment or consultancy Experience in overseeing workforce planning Proven experience managing multiple, multi-faceted projects and delivering quality outcomes on time and within budget Experience scaling a Reward function to support company growth, with a strong awareness of best practices Experience owning executive and Board reporting, including a solid understanding of statutory requirements Experience engaging with senior stakeholders on complex subject matters Critical Technical Skills Effective communication and collaboration skills, including the ability to write clear and concise papers on complex topics Results-driven orientation, with the ability to draw conclusions and communicate insights effectively Deep analytical skills with the ability to translate data into actionable recommendations Hands-on leadership style with a strong understanding of scaling rewards programs and practices Passion for developing and retaining top talent Critical Professional Capabilities: Strong presentation, interpersonal, and influencing skills Excellent stakeholder management and relationship-building skills at all levels of leadership Excellent attention to detail and bias towards action Ability to navigate ambiguity and remain composed under pressure What's in it for you: Competitive compensation package + bonus 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice A range of flexible working options to dedicate time to what matters to you If you are passionate about shaping the future of People strategy and Rewards within a dynamic, global organization, and possess the skills and experience outlined above, we encourage you to apply and join our team at Trustpilot. About Trustpilot At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
May 13, 2024
Full time
Global Head of Reward and People Analytics London Global Head of Reward and People Analytics As the Global Head of Reward & People Analytics, you will be an integral member of our People Leadership Team, contributing to the overall People strategy by bringing expertise in Rewards. Working closely with the Chief People Officer, you will set the vision and strategy for Total Reward and Compensation, ensuring alignment with our business strategy and People Plan, and take complete accountability for its delivery. Additionally, you will oversee all People reporting and analytics at Trustpilot, as well as have oversight of workforce planning, reporting, and People Operations. Experience of managing reward, compensation and executive pay for a UK PLC is essential. What you'll be doing: Keeping Us Competitive: Make sure we're staying ahead in the talent game by recommending smart, cost-effective ways to attract, keep, and engage our employees through awesome total rewards strategies Driving our Rewards Strategy: Lead the charge on our global Annual Salary Review and promotion process, making sure it's smooth sailing and tied closely to performance Supporting the Big Decisions: Be the go-to person for our Remuneration Committee, providing all the data, analytics, and insight they need to make informed decisions that shape our company's direction Evolving Rewards: Keep our Remuneration Philosophy fresh and relevant in our ever-changing world. This means leading the charge on things like pay benchmarking, crafting incentive plans, and making sure our benefits package is competitive in every corner of the globe Guiding our People Strategy: Drive the development and execution of our people strategy, ensuring alignment with business objectives as well as fostering a culture of excellence in all we do Keeping us Informed: Own all the reporting and analytics across our People and Community space. That includes everything from executive reports to gender pay gap analysis, and making sure our team has the insights they need to succeed Helping us be Data Driven: Lead the charge on crafting our Directors' Remuneration Report, and helping to drive data-led people decisions Planning for Success: Keep our workforce planning on point, ensuring we're aligned with our business goals and minimising any empty seats Building a Dream Team: Be a leader, coach, and mentor to our entire team, helping them grow and thrive in their roles Who you are: Critical Knowledge: In-depth expertise in core reward processes such as equity, executive remuneration, salary review, international benchmarks, benefits, and incentive schemes Proficiency in using people analytics and reporting to drive decision-making and actions in the business Strong understanding of remuneration reporting requirements for a FTSE-listed business Critical Experience: Experience in total rewards at a Head-Of level, including salary benchmarking, job evaluation processes, incentive plans, benefits, equity plans, and reward programs within a global organisation, preferably in a fast-paced, scale-up environment or consultancy Experience in overseeing workforce planning Proven experience managing multiple, multi-faceted projects and delivering quality outcomes on time and within budget Experience scaling a Reward function to support company growth, with a strong awareness of best practices Experience owning executive and Board reporting, including a solid understanding of statutory requirements Experience engaging with senior stakeholders on complex subject matters Critical Technical Skills Effective communication and collaboration skills, including the ability to write clear and concise papers on complex topics Results-driven orientation, with the ability to draw conclusions and communicate insights effectively Deep analytical skills with the ability to translate data into actionable recommendations Hands-on leadership style with a strong understanding of scaling rewards programs and practices Passion for developing and retaining top talent Critical Professional Capabilities: Strong presentation, interpersonal, and influencing skills Excellent stakeholder management and relationship-building skills at all levels of leadership Excellent attention to detail and bias towards action Ability to navigate ambiguity and remain composed under pressure What's in it for you: Competitive compensation package + bonus 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice A range of flexible working options to dedicate time to what matters to you If you are passionate about shaping the future of People strategy and Rewards within a dynamic, global organization, and possess the skills and experience outlined above, we encourage you to apply and join our team at Trustpilot. About Trustpilot At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Digital Marketing Officer Folkestone, Kent, Oxford or Cambridge (with hybrid working) About Us Mission Aviation Fellowship UK (MAF) is a Christian organisation that, for over 75 years, have been flying light aircraft over remote locations around the world. Our efforts have enabled more than 2,000 aid, development and mission organisations to provide emergency relief, long-term development and Christian hope to remote communities.We utilise the power of aviation and technology to reach isolated people in need around the globe as we believe nothing should stop people from receiving the essentials of life no matter how remote they are.By helping to link communities isolated from today's 'connected world', we are ensuring that the severity of medical emergencies, natural disasters, conflict and famine are reduced, and the light of God now shines brightly there.We are now seeking a Digital Marketing Officer to join us on a permanent, full-time basis, working at least 36 hours per week. Two days per week in our Folkstone office may initially be required; otherwise, this role can be based at the MAF UK Offices in Folkestone, Kent or in the Oxford or Cambridge area. We hope to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview. The Benefits - Salary of £32,500 per annum depending on experience- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year- Non-contributory pension scheme (10% of salary), employees may make voluntary additional contributions- Flexible working policyThis is a brilliant opportunity for a digital marketing and customer/supporter acquisition professional with expertise in copywriting and fundraising to join our committed organisation.You'll have the chance to showcase your creativity and expertise, playing a crucial role in the creation of compelling content, allowing your innovative ideas to captivate audiences and inspire action.What's more, your incredible work will directly contribute to raising awareness and recruiting supporters to enable us to continue life-changing missions in remote communities worldwide. The Role As a Digital Marketing Officer, you will develop online and offline marketing and supporter acquisition initiatives to increase our support and donations.Supporting the delivery of a range of marketing campaigns, you will use insight, research and data to understand our audience's needs and motivations in order to attract, retain and engage them.You will also assist with the creation of content for use across all campaigns, including campaign briefs, copywriting and image selection.Additionally, you will:- Liaise with external suppliers to negotiate and book advertising for campaigns- Assist with maximising use of our website, analytics and social media to support campaigns- Contribute to the design and production of interactive events resources- Assist with the delivery of events About You To be considered as a Digital Marketing Officer, you will need:- Experience contributing to digital marketing and acquisition campaigns- Experience creating marketing and/or fundraising adverts and products- Experience of copywriting- Experience using CMS software- Experience of CRM in a marketing context- Experience of analytics tools and using insights to inform communications- Marketing or digital communications trainingThe closing date for this role is 3rd June 2024.Other organisations might call this role Digital Marketing Manager, Digital Campaigns Manager, Digital Marketing and Fundraising Officer, Digital Marketing Officer, Digital Marketing and Events Officer, or Online Marketing Executive.Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a meaningful and impactful role as a Digital Marketing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 13, 2024
Full time
Digital Marketing Officer Folkestone, Kent, Oxford or Cambridge (with hybrid working) About Us Mission Aviation Fellowship UK (MAF) is a Christian organisation that, for over 75 years, have been flying light aircraft over remote locations around the world. Our efforts have enabled more than 2,000 aid, development and mission organisations to provide emergency relief, long-term development and Christian hope to remote communities.We utilise the power of aviation and technology to reach isolated people in need around the globe as we believe nothing should stop people from receiving the essentials of life no matter how remote they are.By helping to link communities isolated from today's 'connected world', we are ensuring that the severity of medical emergencies, natural disasters, conflict and famine are reduced, and the light of God now shines brightly there.We are now seeking a Digital Marketing Officer to join us on a permanent, full-time basis, working at least 36 hours per week. Two days per week in our Folkstone office may initially be required; otherwise, this role can be based at the MAF UK Offices in Folkestone, Kent or in the Oxford or Cambridge area. We hope to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview. The Benefits - Salary of £32,500 per annum depending on experience- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year- Non-contributory pension scheme (10% of salary), employees may make voluntary additional contributions- Flexible working policyThis is a brilliant opportunity for a digital marketing and customer/supporter acquisition professional with expertise in copywriting and fundraising to join our committed organisation.You'll have the chance to showcase your creativity and expertise, playing a crucial role in the creation of compelling content, allowing your innovative ideas to captivate audiences and inspire action.What's more, your incredible work will directly contribute to raising awareness and recruiting supporters to enable us to continue life-changing missions in remote communities worldwide. The Role As a Digital Marketing Officer, you will develop online and offline marketing and supporter acquisition initiatives to increase our support and donations.Supporting the delivery of a range of marketing campaigns, you will use insight, research and data to understand our audience's needs and motivations in order to attract, retain and engage them.You will also assist with the creation of content for use across all campaigns, including campaign briefs, copywriting and image selection.Additionally, you will:- Liaise with external suppliers to negotiate and book advertising for campaigns- Assist with maximising use of our website, analytics and social media to support campaigns- Contribute to the design and production of interactive events resources- Assist with the delivery of events About You To be considered as a Digital Marketing Officer, you will need:- Experience contributing to digital marketing and acquisition campaigns- Experience creating marketing and/or fundraising adverts and products- Experience of copywriting- Experience using CMS software- Experience of CRM in a marketing context- Experience of analytics tools and using insights to inform communications- Marketing or digital communications trainingThe closing date for this role is 3rd June 2024.Other organisations might call this role Digital Marketing Manager, Digital Campaigns Manager, Digital Marketing and Fundraising Officer, Digital Marketing Officer, Digital Marketing and Events Officer, or Online Marketing Executive.Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a meaningful and impactful role as a Digital Marketing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Business Central & Local Business Areas Reading, Anywhere(UK) Opportunity to work with an expanding portfolio of solutions with a focus on helping our customers across different industries to digitally transform their business. Job Title: Principal Consultant - Business Central Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) and Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) Business Centralteam At Columbus, we value collaboration, trust-building, curiosity and deliveringcustomer success. By joining our Business Central team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues, who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world, and fostering a truly global perspective. The role of BC Principal Consultant Join us as a Principal Consultant, where your role is pivotal in orchestrating seamless customer experiences within Microsoft Business Central, from acceptance testing to empowering key users through insightful training. You'll be the beacon that identifies new opportunities and upholds knowledge of Dynamics Business Central, ISV apps and the power platform. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance. To maintain our collaborative approach, all team meetings take place face-to-face in our offices wherever possible. We continue to offer our customers onsite consultancy time if requested, so flexibility around UK travel and overnight stays is expected dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks so you know well in advance where you will be working. We ask that those in customer-facing roles aim to come into the office at least once a month, these visits are usually coordinated within each team - but you can work from a Columbus office or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 of the functional areas, Finance Management, Trade & Inventory, Service Management, Manufacturing andProjects (Jobs) Curious, looking to challenge the status quo and improve Experience in implementing Microsoft Power Platform components Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. Full driver'slicence and access to vehicle Diversity and Inclusion are close to our H.E.A.R.T! By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. We are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement, and we aim to get the whole company together twice a year for our company day. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications candidates from all backgrounds to apply for positions across our organisation, in return you can expect us to H elp you grow. E mpower you. A ppreciate you. R espect you, and your T eam. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. As a Columbian you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress-code in our Offices Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Plus many many more (check out our careers pages for details) Company Awards & Recognition Bi-annual Company Special Recognition Awards with prizes! Give a thumbs up through Columbus Cheers. Employee of the year and Employees Employee of the year. Long Service Awards Employee Wellbeing Program (terms apply) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders Suggestions Boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up to date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time, it does not impact your application. STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Senior Consultant, BC Consultant, Principal BC Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus have access a range of market-leading resources, training and certifications. As well as a host of awards, Columbus have twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus have been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem. Contact Alex Randle Talent Acquisition & Employer Branding Specialist-Global Functions We've been helping businesses digitally transform, maximise their assets and futureproof their operations for over 30 years. With deep industry expertise we know how to make our clients more successful by adapting and implementing proven Columbus and Microsoft-based solution sets for immediate business impact. Founded in 1989 Co-workers Over 200 in the UK, and 2000 worldwide. Business Central & Local Business Areas Reading, Anywhere(UK) Opportunity to work with an expanding portfolio of solutions with a focus on helping our customers across different industries to digitally transform their business. Loading application form Already working at Columbus Global (UK)? Let's recruit together and find your next colleague.
May 12, 2024
Full time
Business Central & Local Business Areas Reading, Anywhere(UK) Opportunity to work with an expanding portfolio of solutions with a focus on helping our customers across different industries to digitally transform their business. Job Title: Principal Consultant - Business Central Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) and Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) Business Centralteam At Columbus, we value collaboration, trust-building, curiosity and deliveringcustomer success. By joining our Business Central team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge. Right from day one, you're welcomed into a team of supportive and friendly colleagues, who share the same enthusiasm to deliver customer success . So get ready for a journey filled with diverse projects , each bringing a new challenge, a fresh team to collaborate with, and innovative functionalities to master. The growth opportunities are endless , allowing you to connect with colleagues from around the world, and fostering a truly global perspective. The role of BC Principal Consultant Join us as a Principal Consultant, where your role is pivotal in orchestrating seamless customer experiences within Microsoft Business Central, from acceptance testing to empowering key users through insightful training. You'll be the beacon that identifies new opportunities and upholds knowledge of Dynamics Business Central, ISV apps and the power platform. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance. To maintain our collaborative approach, all team meetings take place face-to-face in our offices wherever possible. We continue to offer our customers onsite consultancy time if requested, so flexibility around UK travel and overnight stays is expected dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks so you know well in advance where you will be working. We ask that those in customer-facing roles aim to come into the office at least once a month, these visits are usually coordinated within each team - but you can work from a Columbus office or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 of the functional areas, Finance Management, Trade & Inventory, Service Management, Manufacturing andProjects (Jobs) Curious, looking to challenge the status quo and improve Experience in implementing Microsoft Power Platform components Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. Full driver'slicence and access to vehicle Diversity and Inclusion are close to our H.E.A.R.T! By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. We are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement, and we aim to get the whole company together twice a year for our company day. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications candidates from all backgrounds to apply for positions across our organisation, in return you can expect us to H elp you grow. E mpower you. A ppreciate you. R espect you, and your T eam. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. As a Columbian you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress-code in our Offices Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Plus many many more (check out our careers pages for details) Company Awards & Recognition Bi-annual Company Special Recognition Awards with prizes! Give a thumbs up through Columbus Cheers. Employee of the year and Employees Employee of the year. Long Service Awards Employee Wellbeing Program (terms apply) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders Suggestions Boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up to date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don't worry if you don't have the time, it does not impact your application. STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Senior Consultant, BC Consultant, Principal BC Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus have access a range of market-leading resources, training and certifications. As well as a host of awards, Columbus have twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus have been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem. Contact Alex Randle Talent Acquisition & Employer Branding Specialist-Global Functions We've been helping businesses digitally transform, maximise their assets and futureproof their operations for over 30 years. With deep industry expertise we know how to make our clients more successful by adapting and implementing proven Columbus and Microsoft-based solution sets for immediate business impact. Founded in 1989 Co-workers Over 200 in the UK, and 2000 worldwide. Business Central & Local Business Areas Reading, Anywhere(UK) Opportunity to work with an expanding portfolio of solutions with a focus on helping our customers across different industries to digitally transform their business. Loading application form Already working at Columbus Global (UK)? Let's recruit together and find your next colleague.