JOB DESCRIPTION POST TITLE: Package Manager ( Hybrid ) LOCATION: Ealing, London W5 HOURS OF DUTY: 40 hours a week (inclusive of lunch break) SALARY: £33-37k (dependent on experience) RESPONSIBLE TO: Service Manager MAIN CONTACTS: Clients & family members The AICS Group staff Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers. Rehabilitation support worker SPECIAL CONDITIONS OF SERVICE: An enhanced Disclosure and Barring Service check will be undertaken. Maintain confidentiality in respect of the client. Able and willing to work flexibly at various locations. ABOUT THE ROLE: The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager. All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills. MAIN DUTIES: Client & Package Management • Complete and update the client s care plan, risk assessment and rehabilitation support workers guide • Work closely with the client s MDT team to complete all client documentation • Attend client MDT meetings monthly or as scheduled • Attend and contribute towards emergency strategy meetings • Highlight, recognise, and report any safeguarding concerns • Liaise with client and their professional team regarding rehabilitation goals • Organise and host all staff team meetings on behalf of your client • Offer daily and ongoing support to all rehabilitation support worker • Give clients professional advice, support, and guidance where necessary • Complete full package reviews with client, case manager and/or professionals when required • Organise/monitor the day-to-day activities of rehabilitation support worker working with clients • Create and make amendments to MACH (daily reports) forms using the online system • Monitor Rehabilitation support workers using the MACH Form (daily reports) systems • Oversee general client development (Rehab Programme) • Ensure that client files are compliant to The AICS Group & CQC standards • Complete a quarterly audit on selected client files • Keep up to date with CQC legislation regarding standards of care for clients • Recruitment of appropriate staff to match existing clients requirements • Send speculative Profile Cards to clients and/or clients case manager • Keep in communication with your clients regarding changes to any company procedures • Arrange and host team meetings on the clients behalf • Complete documents for client files in line with CQC standards • Visit clients quarterly or when necessary • Complete client home spot check on clients (including clients from other packages) • Record and monitor any client complaints Rehabilitation support workers Management • Assist with the introduction of new rehabilitation support workers to clients & the organisation • Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries) • Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration) • Complete and amend any potential candidate profile cards when required • Complete quarterly supervisions with all rehabilitation support worker • Monitor rehabilitation support workers performance according to the organisation s disciplinary policy • Support all rehabilitation support workers with personal and professional development plans • Provide as much information as possible to rehabilitation support workers on any potential clients • Organise client and rehabilitation support workers meet and greets / interviews • Check and update the Staff Plan system with rehabilitation support workers availability • Complete and send out weekly or monthly client rotas Payroll Management • Check timesheets for accuracy and expense claims as and when required • Confirm rehabilitation support workers weekly hours using the Staff Plan system • Assist accounts with any payroll amendments, issues, or concerns • Assist accounts with any invoice amendments, issues, or concerns • Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary • Communicate directly with clients regarding any credit control issues, if required New Referral Management • Taking new referrals over the phone, face to face or via email • Complete an initial referral form and file for future reference • Update your client new referral pipeline form • Send case manager or client the rate schedule, client information sheet and terms of business • Arrange an initial referral meeting with client, client s representative and/or case manager • Complete the initial care plan, initial risk assessment and environmental risk assessment • Communicate directly with recruitment department regarding any recruitment needs • Communicate directly with the case manager or client s representative regarding potential rehabilitation support workers • Organise meet & greets / interviews with the rehabilitation support workers and client • Complete the clients Home folder and arrange for it to be on site • Ensure the business has accurate information on all new clients Case managers, solicitors, funders, other professionals and next of kin • Clarify expense policy and procedure & emergency shift cover procedure • Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)
Apr 26, 2024
Full time
JOB DESCRIPTION POST TITLE: Package Manager ( Hybrid ) LOCATION: Ealing, London W5 HOURS OF DUTY: 40 hours a week (inclusive of lunch break) SALARY: £33-37k (dependent on experience) RESPONSIBLE TO: Service Manager MAIN CONTACTS: Clients & family members The AICS Group staff Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers. Rehabilitation support worker SPECIAL CONDITIONS OF SERVICE: An enhanced Disclosure and Barring Service check will be undertaken. Maintain confidentiality in respect of the client. Able and willing to work flexibly at various locations. ABOUT THE ROLE: The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager. All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills. MAIN DUTIES: Client & Package Management • Complete and update the client s care plan, risk assessment and rehabilitation support workers guide • Work closely with the client s MDT team to complete all client documentation • Attend client MDT meetings monthly or as scheduled • Attend and contribute towards emergency strategy meetings • Highlight, recognise, and report any safeguarding concerns • Liaise with client and their professional team regarding rehabilitation goals • Organise and host all staff team meetings on behalf of your client • Offer daily and ongoing support to all rehabilitation support worker • Give clients professional advice, support, and guidance where necessary • Complete full package reviews with client, case manager and/or professionals when required • Organise/monitor the day-to-day activities of rehabilitation support worker working with clients • Create and make amendments to MACH (daily reports) forms using the online system • Monitor Rehabilitation support workers using the MACH Form (daily reports) systems • Oversee general client development (Rehab Programme) • Ensure that client files are compliant to The AICS Group & CQC standards • Complete a quarterly audit on selected client files • Keep up to date with CQC legislation regarding standards of care for clients • Recruitment of appropriate staff to match existing clients requirements • Send speculative Profile Cards to clients and/or clients case manager • Keep in communication with your clients regarding changes to any company procedures • Arrange and host team meetings on the clients behalf • Complete documents for client files in line with CQC standards • Visit clients quarterly or when necessary • Complete client home spot check on clients (including clients from other packages) • Record and monitor any client complaints Rehabilitation support workers Management • Assist with the introduction of new rehabilitation support workers to clients & the organisation • Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries) • Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration) • Complete and amend any potential candidate profile cards when required • Complete quarterly supervisions with all rehabilitation support worker • Monitor rehabilitation support workers performance according to the organisation s disciplinary policy • Support all rehabilitation support workers with personal and professional development plans • Provide as much information as possible to rehabilitation support workers on any potential clients • Organise client and rehabilitation support workers meet and greets / interviews • Check and update the Staff Plan system with rehabilitation support workers availability • Complete and send out weekly or monthly client rotas Payroll Management • Check timesheets for accuracy and expense claims as and when required • Confirm rehabilitation support workers weekly hours using the Staff Plan system • Assist accounts with any payroll amendments, issues, or concerns • Assist accounts with any invoice amendments, issues, or concerns • Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary • Communicate directly with clients regarding any credit control issues, if required New Referral Management • Taking new referrals over the phone, face to face or via email • Complete an initial referral form and file for future reference • Update your client new referral pipeline form • Send case manager or client the rate schedule, client information sheet and terms of business • Arrange an initial referral meeting with client, client s representative and/or case manager • Complete the initial care plan, initial risk assessment and environmental risk assessment • Communicate directly with recruitment department regarding any recruitment needs • Communicate directly with the case manager or client s representative regarding potential rehabilitation support workers • Organise meet & greets / interviews with the rehabilitation support workers and client • Complete the clients Home folder and arrange for it to be on site • Ensure the business has accurate information on all new clients Case managers, solicitors, funders, other professionals and next of kin • Clarify expense policy and procedure & emergency shift cover procedure • Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 25, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: £21,000-£23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on , email or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2024
Full time
We are excited to be working with a highly respected and rapidly expanding local law firm who have a personal approach and offer fantastic career development and progression opportunities for their employees! They are currently seeking an Administrator to join their busy and friendly facilities team where you will play an essential role and become a key player in the business. This is a great opportunity to kick start your office career, grow your administration skills and work for a thriving reputable Exeter business! Job Title: Administrator (Facilities Team) Salary: £21,000-£23,500 per annum (DOE) Location: Exeter Hours: Full time 8.30am-4.45pm Monday-Friday Benefits: 23 days holiday plus birthday off, plus a reset day, rising to 30 days with 15 years' service! Flexible working option, wellbeing package for physical and mental health including onsite yoga classes and a gym! Pension scheme, life assurance, healthcare plans, retail discounts, social events including summer and Christmas parties, career progression opportunities and more! The Company A long established nationwide legal firm with a number of offices based in the southwest, this company specialises in offering its clients an outstanding, people-first service, both here in the UK and internationally. They are passionate about having a positive impact on the local community and the environmental, with various programmes in place. Additionally, they offer fantastic training and progression opportunities for all levels of employees to help you realise your full potential as part of this forward-thinking team and business. Although this is a large company, everyone works collaboratively and there is very much a warm, family feel to it, where you will enjoy coming into work every day! The Role To provide administrative support to the busy Facilities team, including reception and switchboard cover with the opportunity to get involved in many areas of the business and really develop your skills. This is an exciting opportunity to join at the beginning of your career and make a valuable contribution! Duties & Responsibilities Assisting with the daily running of the Post Room / Reprographics General administration support within the department Assist with resolving Facilities issues for the office and being involved in ad hoc projects Reception cover during busy periods, greet clients and visitors in a professional manner and notify LSAs/Fee Earners of their arrival, ensuring discretion is used when dealing with clients/possible new recruits Answering the phones in a professional and consistent manner, directing them efficiently Taking down and sending messages efficiently and clearly to colleagues Provide refreshments for client meetings, ordering in catering where necessary and ensuring all meetings are catered for in advance About you Experience in a customer service role and a love for people Some office experience a bonus but not essential Excellent phone skills Superb communication and listening skills Computer proficiency Be willing to learn and be part of a team Ability to work in a fast paced environment Confident being front of house and a representative for the company A friendly disposition! To Apply: If you would like to know more, please don't delay in calling us today on , email or apply online. This role is likely to have a high volume of applicants, so don't miss out! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
College Receptionist 8am - 3.30pm Monday to Friday We are seeking a dedicated Receptionist to be the first point of contact for our educational institution. The ideal candidate will be the face of the college, handling front desk responsibilities, including answering phone calls, dealing with inquiries from students and parents, and organising meetings. This role requires excellent communication skills and the ability to manage a busy reception area with professionalism and courtesy. Day-to-day of the role: Greet and welcome students, parents, and visitors, ensuring a positive first impression of the college. Answer, screen, and forward incoming phone calls while providing basic information when needed. Handle inquiries from students and parents, providing accurate information and assistance. Organise and schedule appointments and meetings for staff and faculty. Maintain security by following procedures, monitoring logbooks, and issuing visitor badges. Perform administrative duties such as filing, photocopying, transcribing, and faxing. Keep the reception area tidy and presentable, with all necessary materials (e.g., pens, forms, brochures). Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. To apply for the College Receptionist position, please submit your CV and why you are interested in this role.
Apr 23, 2024
Full time
College Receptionist 8am - 3.30pm Monday to Friday We are seeking a dedicated Receptionist to be the first point of contact for our educational institution. The ideal candidate will be the face of the college, handling front desk responsibilities, including answering phone calls, dealing with inquiries from students and parents, and organising meetings. This role requires excellent communication skills and the ability to manage a busy reception area with professionalism and courtesy. Day-to-day of the role: Greet and welcome students, parents, and visitors, ensuring a positive first impression of the college. Answer, screen, and forward incoming phone calls while providing basic information when needed. Handle inquiries from students and parents, providing accurate information and assistance. Organise and schedule appointments and meetings for staff and faculty. Maintain security by following procedures, monitoring logbooks, and issuing visitor badges. Perform administrative duties such as filing, photocopying, transcribing, and faxing. Keep the reception area tidy and presentable, with all necessary materials (e.g., pens, forms, brochures). Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. To apply for the College Receptionist position, please submit your CV and why you are interested in this role.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 18, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
About the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. Key responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying and scanning Essential skills / experience Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Hours: The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday's mornings depending on staff levels.
Apr 17, 2024
Full time
About the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. Key responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying and scanning Essential skills / experience Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Hours: The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday's mornings depending on staff levels.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 14, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Service Advisors,Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Heathrow area. Benefits include: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 25 days annual leave (plus bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Childcare voucher scheme Cycle to work purchase scheme Discounted Gym membership Access to Perks at Work discount website The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Service Advisor Requirements•You will be responsible for meeting and greeting customers into the service reception•Booking in vehicles•Raising and closing job cards•Gaining authorisations for work to be carried out•Liaising with the workshop in regards to work in progress•Arranging courtesy cars using the one link system•Costing, invoicing, customer handovers and up-selling. Our client is happy to discuss options of flexible working.They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you.This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more or to apply for this Service Advisor vacancy you can email or call Daniel directly today on . We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician.Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Apr 12, 2024
Full time
Service Advisors,Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Heathrow area. Benefits include: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 25 days annual leave (plus bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Childcare voucher scheme Cycle to work purchase scheme Discounted Gym membership Access to Perks at Work discount website The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Service Advisor Requirements•You will be responsible for meeting and greeting customers into the service reception•Booking in vehicles•Raising and closing job cards•Gaining authorisations for work to be carried out•Liaising with the workshop in regards to work in progress•Arranging courtesy cars using the one link system•Costing, invoicing, customer handovers and up-selling. Our client is happy to discuss options of flexible working.They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you.This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more or to apply for this Service Advisor vacancy you can email or call Daniel directly today on . We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician.Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Role Overview We're recruiting for a Sales Negotiator to join our Harpenden Sales team. The successful candidate will be an enthusiastic team player, with exceptional communication skills. Knowledge of the property market and local area is also important. Key Responsibilities Keep up to date with trends in the local residential property market Thrive on working in a target-driven environment Ensure meet and greet procedure followed as per training programme Be a point of contact for ongoing client care Represent the vendors in negotiation with prospective buyers Liaise with customers and clients in a professional, polite and respectful manner fitting of a Savills representative Handle daily buyer enquiries from Reapit, calls and visits Carry out viewings with prospective purchasers Have a good understanding of the offer process Seek to build the sales business by using and developing contacts and creating new opportunities Maintain records on Reapit up-to-date on a daily basis, keeping in touch with buyers and archiving where necessary Maintain accurate sales brochures, price lists, specification lists and displays, monitoring and printing as necessary Follow health and safety procedures at all times Maintain records on a daily basis, chasing applicants and archiving where necessary To be able to manage your own diary efficiently with respect to team members diaries Fantastic business acumen with ability to keep up with the latest trends in the property industry and local market Continually examine performance and evolve accordingly Adhere to ISO, Money Laundering, Health & Safety legislation Key Skills Self-Motivated Target and goal driven individual Adaptable, excellent telephone manner Confident use of the telephone to generate leads from the database Confident dealing with clients and purchasers Ideally two years' experience in a similar role Excellent verbal and written communication skills Able to quickly build rapport and long-standing relationships Empathetic with clients' needs and a wish to offer un-paralleled client care Team Overview The Harpenden team has six members, two Directors, an Associate Airector, a Sales Negotiator and two Administrative staff. We cover a wide area from Harpenden and specialise in "best-in-class" town and country homes. The working environment is driven, buzzy and requires good teamwork. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Apr 11, 2024
Full time
Role Overview We're recruiting for a Sales Negotiator to join our Harpenden Sales team. The successful candidate will be an enthusiastic team player, with exceptional communication skills. Knowledge of the property market and local area is also important. Key Responsibilities Keep up to date with trends in the local residential property market Thrive on working in a target-driven environment Ensure meet and greet procedure followed as per training programme Be a point of contact for ongoing client care Represent the vendors in negotiation with prospective buyers Liaise with customers and clients in a professional, polite and respectful manner fitting of a Savills representative Handle daily buyer enquiries from Reapit, calls and visits Carry out viewings with prospective purchasers Have a good understanding of the offer process Seek to build the sales business by using and developing contacts and creating new opportunities Maintain records on Reapit up-to-date on a daily basis, keeping in touch with buyers and archiving where necessary Maintain accurate sales brochures, price lists, specification lists and displays, monitoring and printing as necessary Follow health and safety procedures at all times Maintain records on a daily basis, chasing applicants and archiving where necessary To be able to manage your own diary efficiently with respect to team members diaries Fantastic business acumen with ability to keep up with the latest trends in the property industry and local market Continually examine performance and evolve accordingly Adhere to ISO, Money Laundering, Health & Safety legislation Key Skills Self-Motivated Target and goal driven individual Adaptable, excellent telephone manner Confident use of the telephone to generate leads from the database Confident dealing with clients and purchasers Ideally two years' experience in a similar role Excellent verbal and written communication skills Able to quickly build rapport and long-standing relationships Empathetic with clients' needs and a wish to offer un-paralleled client care Team Overview The Harpenden team has six members, two Directors, an Associate Airector, a Sales Negotiator and two Administrative staff. We cover a wide area from Harpenden and specialise in "best-in-class" town and country homes. The working environment is driven, buzzy and requires good teamwork. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 10, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
THE RECRUITMENT SOLUTION (LONDON) LTD
Brighton, Sussex
Service Advisors,Dont you think you deserve to earn a Market leading £35,000 OTE working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer group, and a clear training path? If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in Brighton.The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage.Why Apply for this Service Advisor vacancy?•You get to be a part of a fantastic brand, who provide you with excellent support•You will receive a fabulous package and benefits including; tax efficient car, pension, health care and dental•Market leading £35,000+ OTEService Advisor Requirements•You will be responsible for meeting and greeting customers into the service reception•Booking in vehicles•Raising and closing job cards•Gaining authorisations for work to be carried out•Liaising with the workshop in regards to work in progress•Arranging courtesy cars using the one link system•Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is ideal for you, call Daniel Walton today on or send your CV to and one of our specialist consultants will be in touch. Alternatively you can call Daniel directly on .If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Dec 15, 2022
Full time
Service Advisors,Dont you think you deserve to earn a Market leading £35,000 OTE working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer group, and a clear training path? If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in Brighton.The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage.Why Apply for this Service Advisor vacancy?•You get to be a part of a fantastic brand, who provide you with excellent support•You will receive a fabulous package and benefits including; tax efficient car, pension, health care and dental•Market leading £35,000+ OTEService Advisor Requirements•You will be responsible for meeting and greeting customers into the service reception•Booking in vehicles•Raising and closing job cards•Gaining authorisations for work to be carried out•Liaising with the workshop in regards to work in progress•Arranging courtesy cars using the one link system•Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is ideal for you, call Daniel Walton today on or send your CV to and one of our specialist consultants will be in touch. Alternatively you can call Daniel directly on .If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
PMR are seeking an experienced Portfolio Manager to join a very well-established provider of Build to Rent homes in UK! The role is to cover sites based in Peckham, and requires the postholder to attend the London Bridge office twice a week.This is a full time position, 6 months fixed term contract. Role overview Professionally and proactively manage a Residential Property portfolio comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements. Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments within the Company Promoting the brand at all times with the highest levels of customer service Main objectives Management of allocated portfolio. Manage all of the budgets at property, building and portfolio level. The key face to face Company representative at all buildings and properties Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors including approved specifications. Manage and control the Revenue expenditure budget. Carry out property inspections. Ensure the delivery of high levels of customer service at all times Delivery of strategic & business KPIs. Manage and resolve Out of Hours (OOH) calls and maintenance issues as and when required. Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data Duties Overall responsibility to maximise the yields from a mixed tenure portfolio that will comprise of AST, Regulated, Assured, Company and Commercial tenancies. Organise re-lettings, refurbishments, working with appointed letting agents, rent reviews, lease ends, reducing void periods and rent arrears. Overseeing planned and reactive maintenance that will improve asset value and improve rental performance, whilst making sure that all contractors adhere to Contractor Management Policy. As and when required negotiating vacant possessions, disrepair claims and grants. Manage and control the Capital expenditure budget Complying with all statutory and legal requirements for the portfolio at all times. Undertake regular management inspections of properties including occupied and void, recording all property conditions and carry out all necessary works/action. These inspections will include review of any building common parts and external areas on a monthly basis or as and when required. Dealing with matters concerning the tenancies and successions as appropriate. Prepare property files to be passed over for sale. Review portfolio to propose suitable investment sales for approval from the appropriate Asset Manager. Liaising with all professional advisors such as surveyors and solicitors where necessary. Work with other members of the management team and other departments to ensure an effective management process and approach, assisting in the creation of management procedures as required. Prepare documentation for FTT Tribunals. Liaise with Accounts Receivable team to monitor and recover rent arrears. Work with appointed legal team to commercially process any legal claims. Control works budget for the portfolio including Capital and planned maintenance, ensuring major works are completed within the set timeframes. Maintain and deliver regular reports as required. Complaint management and resolution as and when required. As and when required, covering the Property Management service desk calls. Supporting all areas of the lettings process including pre and post move out inspections within 24 hours of the property becoming void including making sure that property is presented in line with Company standards. Overseeing all areas of the move in process including new tenant move in meet and greet, introduction to the property and facilities. Recorded follow up contact with the new resident once they have been at the property 4 to 6 weeks including issuing appropriate surveys. Coordinate resident events and communications to improve customer relations and improve NPS, customer annual survey and Google review results. Managing all elements of the check-out process including deposit returns and deductions. To make sure that all void units are presented at the appropriate level for marketing and in line with Company standards. To issue ad-hoc surveys in relation to the move in, move out and repairs. Assisting with the renewal process and supporting the renewals in achieving occupancy and rental growth levels in line with budget objectives. Adhering to all elements of Health and Safety Management system, following and promoting all parts of the Company's Live Safe policies. Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data Qualifications, skills and experience Proven previous experience working in residential property management delivering exceptional customer service is essential Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard Relevant professional qualification/membership of recognised professional body would be beneficial Knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is beneficial. Good technical knowledge on repair/refurbishment of residential property. Full UK driving licence is essential Commercial acumen and communication skills, both orally and with written reports. Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management. Numerate and attention to detail. Able produce accurate and concise reports and recommendations. Able to manage and prioritise own workload
Dec 14, 2022
Full time
PMR are seeking an experienced Portfolio Manager to join a very well-established provider of Build to Rent homes in UK! The role is to cover sites based in Peckham, and requires the postholder to attend the London Bridge office twice a week.This is a full time position, 6 months fixed term contract. Role overview Professionally and proactively manage a Residential Property portfolio comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements. Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments within the Company Promoting the brand at all times with the highest levels of customer service Main objectives Management of allocated portfolio. Manage all of the budgets at property, building and portfolio level. The key face to face Company representative at all buildings and properties Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors including approved specifications. Manage and control the Revenue expenditure budget. Carry out property inspections. Ensure the delivery of high levels of customer service at all times Delivery of strategic & business KPIs. Manage and resolve Out of Hours (OOH) calls and maintenance issues as and when required. Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data Duties Overall responsibility to maximise the yields from a mixed tenure portfolio that will comprise of AST, Regulated, Assured, Company and Commercial tenancies. Organise re-lettings, refurbishments, working with appointed letting agents, rent reviews, lease ends, reducing void periods and rent arrears. Overseeing planned and reactive maintenance that will improve asset value and improve rental performance, whilst making sure that all contractors adhere to Contractor Management Policy. As and when required negotiating vacant possessions, disrepair claims and grants. Manage and control the Capital expenditure budget Complying with all statutory and legal requirements for the portfolio at all times. Undertake regular management inspections of properties including occupied and void, recording all property conditions and carry out all necessary works/action. These inspections will include review of any building common parts and external areas on a monthly basis or as and when required. Dealing with matters concerning the tenancies and successions as appropriate. Prepare property files to be passed over for sale. Review portfolio to propose suitable investment sales for approval from the appropriate Asset Manager. Liaising with all professional advisors such as surveyors and solicitors where necessary. Work with other members of the management team and other departments to ensure an effective management process and approach, assisting in the creation of management procedures as required. Prepare documentation for FTT Tribunals. Liaise with Accounts Receivable team to monitor and recover rent arrears. Work with appointed legal team to commercially process any legal claims. Control works budget for the portfolio including Capital and planned maintenance, ensuring major works are completed within the set timeframes. Maintain and deliver regular reports as required. Complaint management and resolution as and when required. As and when required, covering the Property Management service desk calls. Supporting all areas of the lettings process including pre and post move out inspections within 24 hours of the property becoming void including making sure that property is presented in line with Company standards. Overseeing all areas of the move in process including new tenant move in meet and greet, introduction to the property and facilities. Recorded follow up contact with the new resident once they have been at the property 4 to 6 weeks including issuing appropriate surveys. Coordinate resident events and communications to improve customer relations and improve NPS, customer annual survey and Google review results. Managing all elements of the check-out process including deposit returns and deductions. To make sure that all void units are presented at the appropriate level for marketing and in line with Company standards. To issue ad-hoc surveys in relation to the move in, move out and repairs. Assisting with the renewal process and supporting the renewals in achieving occupancy and rental growth levels in line with budget objectives. Adhering to all elements of Health and Safety Management system, following and promoting all parts of the Company's Live Safe policies. Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data Qualifications, skills and experience Proven previous experience working in residential property management delivering exceptional customer service is essential Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard Relevant professional qualification/membership of recognised professional body would be beneficial Knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is beneficial. Good technical knowledge on repair/refurbishment of residential property. Full UK driving licence is essential Commercial acumen and communication skills, both orally and with written reports. Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management. Numerate and attention to detail. Able produce accurate and concise reports and recommendations. Able to manage and prioritise own workload
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels. Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and 1:1 coaching from our extremely motivated, knowledgeable, and experienced Senior Team and Directors. Your exciting journey begins with our comprehensive, engaging, and informative onboarding day this is followed by probationary period, supported by key colleague representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our "uniqueness" as a multi strand company can provide. As a community spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the "Gretna Green Family". We welcome you as part of that Family! We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role. Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience, special to them? Then we ask that you engage in the below: Gretna Green are looking to recruit a Reception Manager who is passionate about providing first class customer service to exceed guests' expectations. The Reception Manager role is a key management position focusing on the smooth day to day Reception. A core responsibility of the Reception Manager will be to ensure that the quality of internal and external service meets our standards of performance and that the style of service delivery is consistent with our core values. Likewise, to provide exceptional hospitality and service excellence, offering a warm welcome to every guest, including existing and potential guests. MAIN DUTIES AND RESPONSIBILITIES: * To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner whether in person, telephone, or email * Inform guests of the services and up-to-date accommodation rates and promote special offers * Identifying guest service problems or issues before they arise, and actions requests quickly. * Providing leadership which utilises the full potential of the team. * Promoting effective relationships with individuals and other departments. * Setting measurable performance standards, objectives, and goals to be achieved. * To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability * Attend to all methods of booking, such as online, phone and in person to ensure that reservations are dealt with promptly * Administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner * To ensure that service levels are maintained to the highest degree and particular attention is paid to guest care to ensure that all visitors receive the highest quality of service and attention. * To ensure colleagues provide all assistance that a guest may require. * To take full ownership of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with other departments as deemed necessary. * To ensure that appropriate records are kept of the departure of guests on the computerised logging system. * To ensure that all reception colleagues are trained and are fully conversant with all aspects of the hotel reservation software * To collate and deliver accurate reports on all aspects of room booking information on request from Senior Manager. * To ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for sickness and holidays * To regularly monitor team member's performance, giving appropriate feedback and set achievable objectives prior to giving annual review. * To manage credit/debit card and cash transactions, counting floats on each shift and deal with the secure banking, ensuring compliance with Data Protection, financial regulations, and company policy * Report issues of maintenance and faulty appliances to the Maintenance Manager to ensure prompt repair * Promote and represent the work and ethos of Gretna Green Ltd and always follow its policies and procedures * Take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions at work * Implementing any strategic changes to selling and communicating to the team. Key Skills/Experience * An excellent communicator and motivator to inspire your team to high performance. * Previous relevant hotel experience in a supervisory role is essential * Strong communication and leadership skills, as well as first class customer service skills. * Well-groomed and tidy appearance. * Strong IT Skills (Word / Excel) * Experience of Rezlynx would be advantageous Hours will be full-time and a minimum of 40, salary will be dependent on experience
Mar 07, 2022
Full time
Gretna Green Ltd is a fourth-generation family business, founded in 1885, involved in tourism, hospitality, retail, weddings, and agriculture. Gretna Green has over 260 years of history and heritage, marrying couples since 1754, and is now a world-class, award-winning wedding destination, with a 5-star Scottish Visitor Attraction, and three hotels. Our focus as a forward-thinking company is the growth and development of our colleagues both personally and professionally. We invest time in training, development and 1:1 coaching from our extremely motivated, knowledgeable, and experienced Senior Team and Directors. Your exciting journey begins with our comprehensive, engaging, and informative onboarding day this is followed by probationary period, supported by key colleague representatives from every department to ensure that you benefit entirely from the huge range of knowledge and experience that only our "uniqueness" as a multi strand company can provide. As a community spirited company, with family at its very heart, we want colleagues to enjoy the benefits that we provide and feel valued and supported throughout their time with the "Gretna Green Family". We welcome you as part of that Family! We want you to feel respected in your job role and know that any career aspirations are encouraged with training and development programmes bespoke to your role. Are you ready to become a part of the very history of Gretna Green and to share our stories with our visitors and guests to make their experience, special to them? Then we ask that you engage in the below: Gretna Green are looking to recruit a Reception Manager who is passionate about providing first class customer service to exceed guests' expectations. The Reception Manager role is a key management position focusing on the smooth day to day Reception. A core responsibility of the Reception Manager will be to ensure that the quality of internal and external service meets our standards of performance and that the style of service delivery is consistent with our core values. Likewise, to provide exceptional hospitality and service excellence, offering a warm welcome to every guest, including existing and potential guests. MAIN DUTIES AND RESPONSIBILITIES: * To receive guests to the hotel by greeting them warmly and attend to their enquiries in a professional and courteous manner whether in person, telephone, or email * Inform guests of the services and up-to-date accommodation rates and promote special offers * Identifying guest service problems or issues before they arise, and actions requests quickly. * Providing leadership which utilises the full potential of the team. * Promoting effective relationships with individuals and other departments. * Setting measurable performance standards, objectives, and goals to be achieved. * To update the reception diary during and at the end of shift to enable accurate billings and ensure all important activities are detailed for accountability * Attend to all methods of booking, such as online, phone and in person to ensure that reservations are dealt with promptly * Administer all reservations including, cancellations and no-shows, in line with company policy in a prompt and efficient manner * To ensure that service levels are maintained to the highest degree and particular attention is paid to guest care to ensure that all visitors receive the highest quality of service and attention. * To ensure colleagues provide all assistance that a guest may require. * To take full ownership of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with other departments as deemed necessary. * To ensure that appropriate records are kept of the departure of guests on the computerised logging system. * To ensure that all reception colleagues are trained and are fully conversant with all aspects of the hotel reservation software * To collate and deliver accurate reports on all aspects of room booking information on request from Senior Manager. * To ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for sickness and holidays * To regularly monitor team member's performance, giving appropriate feedback and set achievable objectives prior to giving annual review. * To manage credit/debit card and cash transactions, counting floats on each shift and deal with the secure banking, ensuring compliance with Data Protection, financial regulations, and company policy * Report issues of maintenance and faulty appliances to the Maintenance Manager to ensure prompt repair * Promote and represent the work and ethos of Gretna Green Ltd and always follow its policies and procedures * Take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions at work * Implementing any strategic changes to selling and communicating to the team. Key Skills/Experience * An excellent communicator and motivator to inspire your team to high performance. * Previous relevant hotel experience in a supervisory role is essential * Strong communication and leadership skills, as well as first class customer service skills. * Well-groomed and tidy appearance. * Strong IT Skills (Word / Excel) * Experience of Rezlynx would be advantageous Hours will be full-time and a minimum of 40, salary will be dependent on experience
Front of House Receptionist, 2.5 days pw Croxley, Watford About us LAH Property Marketing provide front of house receptionists, marketing representatives and Lifestyle Managers for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us. We have an opportunity for a part time receptionist to join the team at a prestigious business Park near Watford. This is a part time role, working on a job share basis. The role You will provide a front of house reception service, working closely with the Park Management team in an adjacent building. Your responsibilities will include: Reception responsibilities meeting and greeting all visitors to the building to ensure a warm welcome - you will be the 'face of the building' managing sign in protocols managing deliveries, including couriers and post You will support the Business Park Management Company by ensuring any building issues are reported and managed to resolution. This will include managing maintenance contractors visiting the building. You will follow an Covid safe guidelines for the building You will also develop a good understanding of the local area and develop a local amenities information file. You will help support and communicate any initiatives/events organised for those who work at the Park. About you Due to following Covid safe guidelines, the building, will at times, be quieter than usual - so you need to be proactive and self-motivated You will be personable and proactive with a confident manner and able to deliver impeccable customer service. You will be self-motivated You will have excellent written and oral communication skills and be PC literate You will enjoy working independently as part of the reception job share You will previously have worked in a front of house reception role or customer service, marketing, or sales environment. You will be able to train in December and start wc 4 January The hours and salary Hours: Working 2.5 days per week, 22.5 hours per week Monday and Tuesday 8.30am - 5.30pm and Wednesday 8.30am - 1.00pm Salary: £12,000 pa part time No weekends, but flexibility is required to provide cover for holidays and sickness. There is free parking at the building.
Dec 04, 2021
Full time
Front of House Receptionist, 2.5 days pw Croxley, Watford About us LAH Property Marketing provide front of house receptionists, marketing representatives and Lifestyle Managers for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us. We have an opportunity for a part time receptionist to join the team at a prestigious business Park near Watford. This is a part time role, working on a job share basis. The role You will provide a front of house reception service, working closely with the Park Management team in an adjacent building. Your responsibilities will include: Reception responsibilities meeting and greeting all visitors to the building to ensure a warm welcome - you will be the 'face of the building' managing sign in protocols managing deliveries, including couriers and post You will support the Business Park Management Company by ensuring any building issues are reported and managed to resolution. This will include managing maintenance contractors visiting the building. You will follow an Covid safe guidelines for the building You will also develop a good understanding of the local area and develop a local amenities information file. You will help support and communicate any initiatives/events organised for those who work at the Park. About you Due to following Covid safe guidelines, the building, will at times, be quieter than usual - so you need to be proactive and self-motivated You will be personable and proactive with a confident manner and able to deliver impeccable customer service. You will be self-motivated You will have excellent written and oral communication skills and be PC literate You will enjoy working independently as part of the reception job share You will previously have worked in a front of house reception role or customer service, marketing, or sales environment. You will be able to train in December and start wc 4 January The hours and salary Hours: Working 2.5 days per week, 22.5 hours per week Monday and Tuesday 8.30am - 5.30pm and Wednesday 8.30am - 1.00pm Salary: £12,000 pa part time No weekends, but flexibility is required to provide cover for holidays and sickness. There is free parking at the building.
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right General: To represent Signature in a proficient, professional and personal manner at all times. To ensure appearance is maintained to our grooming standards. To attend any training sessions requested by the management team. To assist all guests and MITIE/Signature clients with any reasonable requests. To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager. To comply with Signature standards for absences/ sickness. Front of House Receptionist: Covering the Reception desk signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients. Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio visual equipment, internal auditing and staff passes report. Responding to the Reception Inbox making sure all emails are replied to in a timely manner. Elements of travel to relieve other sites if needed. Weekly stock checks and ordering of stationary for office supplies. Proactively assisting with any events our clients require support on. Reviewing the security check list ensuring all faults have been corrected or logged to maintenance. Ensuring all health and safety posters and leaflets are up to date and relevant. Being the representative on behalf of the team for the engagement team. Maintain up to date health and safety folders, with direction from the National Front of House Manager. Telephony: To answer the telephone within a timely manner using the correct greeting. To transfer all calls in an efficient, professional and personal manner. Security: To remain constantly aware of security and report or act upon any suspicious event or person. To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office. 2 years' previous customer service experience within a reception, switchboard or room booking environment, with AV/VC knowledge and hospitality service. Qualified First aider or willing to undertake a course. This would all be beneficial but experience is not required as all training will be issued. Qualifications Skills and Knowledge: Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of business and guests Education or Certification: 2 years reception/administration experience (beneficial not required). A Level (or equivalent). Desired hospitality based qualification, or official training. Additional Information Health & Safety Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Dec 03, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right General: To represent Signature in a proficient, professional and personal manner at all times. To ensure appearance is maintained to our grooming standards. To attend any training sessions requested by the management team. To assist all guests and MITIE/Signature clients with any reasonable requests. To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager. To comply with Signature standards for absences/ sickness. Front of House Receptionist: Covering the Reception desk signing in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients. Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio visual equipment, internal auditing and staff passes report. Responding to the Reception Inbox making sure all emails are replied to in a timely manner. Elements of travel to relieve other sites if needed. Weekly stock checks and ordering of stationary for office supplies. Proactively assisting with any events our clients require support on. Reviewing the security check list ensuring all faults have been corrected or logged to maintenance. Ensuring all health and safety posters and leaflets are up to date and relevant. Being the representative on behalf of the team for the engagement team. Maintain up to date health and safety folders, with direction from the National Front of House Manager. Telephony: To answer the telephone within a timely manner using the correct greeting. To transfer all calls in an efficient, professional and personal manner. Security: To remain constantly aware of security and report or act upon any suspicious event or person. To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office. 2 years' previous customer service experience within a reception, switchboard or room booking environment, with AV/VC knowledge and hospitality service. Qualified First aider or willing to undertake a course. This would all be beneficial but experience is not required as all training will be issued. Qualifications Skills and Knowledge: Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of business and guests Education or Certification: 2 years reception/administration experience (beneficial not required). A Level (or equivalent). Desired hospitality based qualification, or official training. Additional Information Health & Safety Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
We have a number of opportunities available for customer focused individuals. These are Zero Hour Contracts starting in September 2021. You will be working on weekends for the Cruise Liners in Southampton as and when the ships come in. There will be opportunities to work in a number of different roles including: Meet and Greet Health and Safety Check In Mobility Assistants Front of House Directional Positions You will be energetic, outgoing and a great communicator, comfortable working both inside or outside with a positive, proactive manner. You will need to be fairly active as there is a requirement to stand for up to 4 hours in a number of the roles. There is computer work involved so you must be computer literate. With a friendly approach you will use common sense to help passengers and ensure their holidays gets off to the right start. You will receive full training and work with a great delivery team. If you are looking for an exciting role where no two days are the same then this could be the opportunity for you. Due to the location of the role you will need to have access to transport as the Terminals are not on a bus route. Skills, Qualifications and Experience A big national company, we provide great benefits, including Holiday Pay Full Uniform Free Parking Apply today and we will contact you shortly with information about our upcoming local recruitment days so you can come along and meet us to find out more. We are required by law to ask a number of screening questions. You will only have to do this once to be eligible to work for G4S at any of our world-famous events and we've made this as quick as possible so that you can soon enjoy being a part of the action. Primary Location: United Kingdom-Hampshire-Southampton Job: Operations Organization: G4S-BU-UK Contracted hours: Per Diem Employee Status: Casual Job Posting: Nov 29, 2021, 6:53:57 AM
Dec 01, 2021
Full time
We have a number of opportunities available for customer focused individuals. These are Zero Hour Contracts starting in September 2021. You will be working on weekends for the Cruise Liners in Southampton as and when the ships come in. There will be opportunities to work in a number of different roles including: Meet and Greet Health and Safety Check In Mobility Assistants Front of House Directional Positions You will be energetic, outgoing and a great communicator, comfortable working both inside or outside with a positive, proactive manner. You will need to be fairly active as there is a requirement to stand for up to 4 hours in a number of the roles. There is computer work involved so you must be computer literate. With a friendly approach you will use common sense to help passengers and ensure their holidays gets off to the right start. You will receive full training and work with a great delivery team. If you are looking for an exciting role where no two days are the same then this could be the opportunity for you. Due to the location of the role you will need to have access to transport as the Terminals are not on a bus route. Skills, Qualifications and Experience A big national company, we provide great benefits, including Holiday Pay Full Uniform Free Parking Apply today and we will contact you shortly with information about our upcoming local recruitment days so you can come along and meet us to find out more. We are required by law to ask a number of screening questions. You will only have to do this once to be eligible to work for G4S at any of our world-famous events and we've made this as quick as possible so that you can soon enjoy being a part of the action. Primary Location: United Kingdom-Hampshire-Southampton Job: Operations Organization: G4S-BU-UK Contracted hours: Per Diem Employee Status: Casual Job Posting: Nov 29, 2021, 6:53:57 AM
Location: Southampton, United Kingdom Salary: 8.91 hourly Posted: 29 Nov 2021 Business Unit: UK Secure Solutions Contracted Hours: Per Diem Employee Status: Casual Reference: O We have a number of opportunities available for customer focused individuals. These are Zero Hour Contracts starting in September 2021. You will be working on weekends for the Cruise Liners in Southampton as and when the ships come in. There will be opportunities to work in a number of different roles including: Meet and Greet Health and Safety Check In Mobility Assistants Front of House Directional Positions You will be energetic, outgoing and a great communicator, comfortable working both inside or outside with a positive, proactive manner. You will need to be fairly active as there is a requirement to stand for up to 4 hours in a number of the roles. There is computer work involved so you must be computer literate. With a friendly approach you will use common sense to help passengers and ensure their holidays gets off to the right start. You will receive full training and work with a great delivery team. If you are looking for an exciting role where no two days are the same then this could be the opportunity for you. Due to the location of the role you will need to have access to transport as the Terminals are not on a bus route. A big national company, we provide great benefits, including Holiday Pay Full Uniform Free Parking Apply today and we will contact you shortly with information about our upcoming local recruitment days so you can come along and meet us to find out more. We are required by law to ask a number of screening questions. You will only have to do this once to be eligible to work for G4S at any of our world-famous events and we've made this as quick as possible so that you can soon enjoy being a part of the action.
Nov 30, 2021
Full time
Location: Southampton, United Kingdom Salary: 8.91 hourly Posted: 29 Nov 2021 Business Unit: UK Secure Solutions Contracted Hours: Per Diem Employee Status: Casual Reference: O We have a number of opportunities available for customer focused individuals. These are Zero Hour Contracts starting in September 2021. You will be working on weekends for the Cruise Liners in Southampton as and when the ships come in. There will be opportunities to work in a number of different roles including: Meet and Greet Health and Safety Check In Mobility Assistants Front of House Directional Positions You will be energetic, outgoing and a great communicator, comfortable working both inside or outside with a positive, proactive manner. You will need to be fairly active as there is a requirement to stand for up to 4 hours in a number of the roles. There is computer work involved so you must be computer literate. With a friendly approach you will use common sense to help passengers and ensure their holidays gets off to the right start. You will receive full training and work with a great delivery team. If you are looking for an exciting role where no two days are the same then this could be the opportunity for you. Due to the location of the role you will need to have access to transport as the Terminals are not on a bus route. A big national company, we provide great benefits, including Holiday Pay Full Uniform Free Parking Apply today and we will contact you shortly with information about our upcoming local recruitment days so you can come along and meet us to find out more. We are required by law to ask a number of screening questions. You will only have to do this once to be eligible to work for G4S at any of our world-famous events and we've made this as quick as possible so that you can soon enjoy being a part of the action.