Marks Consulting Partners Limited
Braintree, Essex
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Apr 21, 2026
Contractor
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to help change lives and an interest in mental health? Maintenance Operative - £32,760 to £38,220 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday to Friday, 9am -5pm. Service Housing and Maintenance, AGP, Oxford. We are looking for a reliable individual with multitrade experience to undertake effective and efficient repairs, general maintenance and other tasks relating to all Response properties both occupied and empty. The successful candidate will be confident in working from their own initiative and will ensure that Response values and principles of excellent customer service are visible in all interactions and communication with internal and external stakeholders. We are looking forward to welcoming this person into our friendly, dedicated team. What You ll Be Doing: Overall job responsibility Further detail can be viewed in the Job Description. Some of the core duties include: To undertake on a day to day basis multi trade repairs and maintenance on behalf of Response at occupied and unoccupied homes. To carry out effective repairs, maintenance and replacements to include but not limited to, day to day repairs, planned improvements, property refurbishments and cyclical compliance work. To use a Personal Digital Assistant (PDA) and plan the days duties to ensure efficiency and effectiveness. To reporting all defects/damages which require specialist repair. To follow and adhere to all company policies and procedures. To attend all mandatory training required to complete and maintain your role, ensuring you keep up-to-date with changes to specific laws and legislation that are relevant to your role. To comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe by conducting regular checks within all areas and departments as required. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: Experience of building repairs and maintenance. Demonstrable experience of carrying out multi trade work. Working knowledge of Health & safety Regulations and the Health & Safety At Work Act (HSAWA). Understanding of Control of Substances hazardous to Health ( COSHH). Ability to communicate effectively with colleagues, residents and members of the public. Ability to show initiative and work towards ensuring the smooth running of the service. Full clean UK manual Drivers Licence. What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping. EAP - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments. Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. If this Maintenance Operative position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date 04/05/2026. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Apr 20, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to help change lives and an interest in mental health? Maintenance Operative - £32,760 to £38,220 per annum (Salaries vary depending on experience) Hours 37 hours per week, Monday to Friday, 9am -5pm. Service Housing and Maintenance, AGP, Oxford. We are looking for a reliable individual with multitrade experience to undertake effective and efficient repairs, general maintenance and other tasks relating to all Response properties both occupied and empty. The successful candidate will be confident in working from their own initiative and will ensure that Response values and principles of excellent customer service are visible in all interactions and communication with internal and external stakeholders. We are looking forward to welcoming this person into our friendly, dedicated team. What You ll Be Doing: Overall job responsibility Further detail can be viewed in the Job Description. Some of the core duties include: To undertake on a day to day basis multi trade repairs and maintenance on behalf of Response at occupied and unoccupied homes. To carry out effective repairs, maintenance and replacements to include but not limited to, day to day repairs, planned improvements, property refurbishments and cyclical compliance work. To use a Personal Digital Assistant (PDA) and plan the days duties to ensure efficiency and effectiveness. To reporting all defects/damages which require specialist repair. To follow and adhere to all company policies and procedures. To attend all mandatory training required to complete and maintain your role, ensuring you keep up-to-date with changes to specific laws and legislation that are relevant to your role. To comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe by conducting regular checks within all areas and departments as required. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: Experience of building repairs and maintenance. Demonstrable experience of carrying out multi trade work. Working knowledge of Health & safety Regulations and the Health & Safety At Work Act (HSAWA). Understanding of Control of Substances hazardous to Health ( COSHH). Ability to communicate effectively with colleagues, residents and members of the public. Ability to show initiative and work towards ensuring the smooth running of the service. Full clean UK manual Drivers Licence. What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping. EAP - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments. Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. If this Maintenance Operative position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date 04/05/2026. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 20, 2026
Contractor
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting a Housing Coordinator to play a key role in supporting the delivery of responsive repairs and maintenance services. This is a frontline role within the Housing service, focused on ensuring repairs are handled efficiently, legal obligations are met, and residents receive a high-quality service. You'll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effect. The Role Monitor the housing repairs inbox and manage a wide range of repair-related enquiries. Raise purchase orders using NEC and Business World systems and process invoices promptly. Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries. Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests. Provide contractors with key documentation including asbestos surveys and other compliance-related information. Collate and submit disrepair case information to the legal team. Raise and coordinate inspections for surveyors, ensuring residents are fully informed. Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm). Submit out-of-hours repair reports to contractors. Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales. Key Requirements Strong background in housing repairs, maintenance, or compliance roles. Experience managing repair casework, including disrepair claims and legal submissions. Confident using housing IT systems such as NEC and Business World. Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors. Strong organisational skills with the ability to prioritise in a high-volume environment. Customer-focused approach, ensuring residents receive clear, timely, and professional service. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 20, 2026
Contractor
We're recruiting a Housing Coordinator to play a key role in supporting the delivery of responsive repairs and maintenance services. This is a frontline role within the Housing service, focused on ensuring repairs are handled efficiently, legal obligations are met, and residents receive a high-quality service. You'll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effect. The Role Monitor the housing repairs inbox and manage a wide range of repair-related enquiries. Raise purchase orders using NEC and Business World systems and process invoices promptly. Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries. Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests. Provide contractors with key documentation including asbestos surveys and other compliance-related information. Collate and submit disrepair case information to the legal team. Raise and coordinate inspections for surveyors, ensuring residents are fully informed. Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm). Submit out-of-hours repair reports to contractors. Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales. Key Requirements Strong background in housing repairs, maintenance, or compliance roles. Experience managing repair casework, including disrepair claims and legal submissions. Confident using housing IT systems such as NEC and Business World. Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors. Strong organisational skills with the ability to prioritise in a high-volume environment. Customer-focused approach, ensuring residents receive clear, timely, and professional service. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Building Surveyor Location: Gosport Rate: £40 per hour (Inside IR35) Contract: Interim Hours: 37 per week A Local Authority in Gosport is seeking an experienced Senior Building Surveyor to lead the surveying function across either housing stock or corporate assets. This role will focus on delivering high-quality surveying, compliance, and planned maintenance services within a busy Property Services team. Key Responsibilities Undertake condition surveys, defect diagnosis, and building pathology assessments Prepare specifications, scopes of work, and schedules for repairs and improvement schemes Manage planned maintenance and cyclical works programmes Act as Contract Administrator (JCT / NEC) Oversee contractors, valuations, variations, and final accounts Support procurement, tendering, and budget control Ensure compliance with HHSRS, fire safety, asbestos, and other housing legislation Maintain accurate asset and stock condition data Liaise with residents, councillors, and stakeholders Potential supervision of up to five surveyors About You HNC (or equivalent) in Building Surveying / Construction Strong local authority or housing sector experience essential Good knowledge of JCT/NEC contracts and housing compliance (HHSRS) Experience in surveys, specifications, and contractor management Confident communicator with strong stakeholder management skills Full UK driving licence and access to a vehicle We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 20, 2026
Contractor
Senior Building Surveyor Location: Gosport Rate: £40 per hour (Inside IR35) Contract: Interim Hours: 37 per week A Local Authority in Gosport is seeking an experienced Senior Building Surveyor to lead the surveying function across either housing stock or corporate assets. This role will focus on delivering high-quality surveying, compliance, and planned maintenance services within a busy Property Services team. Key Responsibilities Undertake condition surveys, defect diagnosis, and building pathology assessments Prepare specifications, scopes of work, and schedules for repairs and improvement schemes Manage planned maintenance and cyclical works programmes Act as Contract Administrator (JCT / NEC) Oversee contractors, valuations, variations, and final accounts Support procurement, tendering, and budget control Ensure compliance with HHSRS, fire safety, asbestos, and other housing legislation Maintain accurate asset and stock condition data Liaise with residents, councillors, and stakeholders Potential supervision of up to five surveyors About You HNC (or equivalent) in Building Surveying / Construction Strong local authority or housing sector experience essential Good knowledge of JCT/NEC contracts and housing compliance (HHSRS) Experience in surveys, specifications, and contractor management Confident communicator with strong stakeholder management skills Full UK driving licence and access to a vehicle We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 20, 2026
Contractor
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
Apr 20, 2026
Contractor
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
Pertemps Network Group are assisting a reputable housing provider in seeking an experienced Building Safety & Compliance Manager (Interim) to join their Housing Directorate on an interim basis. This is a key leadership role responsible for ensuring compliance with statutory housing safety requirements, managing specialist teams, and driving best practice across building safety and regulatory compliance Location: Hybrid - 2 days in the office Rate: £29-£32 per hour Contract: 3-6 months initially (with potential extension) This is an excellent opportunity for a seasoned compliance professional with strong leadership experience and a thorough understanding of housing safety legislation, including the Building Safety Act 2022 . Key Responsibilities Act as the organisation's lead point of contact for building safety, housing compliance, and health & safety matters Ensure compliance with the Health and Safety at Work Act , focusing on the "Big 7" compliance areas (Fire, Gas, Electrical, Lifts, Asbestos, Water Hygiene/Legionella, and Building Safety) Provide technical advice, guidance, and training to staff, residents, and stakeholders Lead the design, implementation, and monitoring of compliance systems and performance frameworks Oversee and maintain the Golden Thread of information for High-Risk Residential Buildings (HRRBs) Monitor performance data and KPIs to ensure statutory compliance across housing services Work closely with senior leadership, including the Assistant Director of Homes and Heads of Service Ensure best practice procurement and contract management across statutory compliance areas Produce reports and strategic updates for senior management and external regulators Promote a strong organisational culture of health, safety, and compliance Team & Budget Management Manage a team of 2 Compliance Leads and 3 support staff Oversee staffing, software, and surveying budgets Manage compliance-related budgets including asbestos and fire risk surveying (circa £350k) Provide leadership, coaching, and performance management to maintain a high-performing team Key Requirements Proven experience in building safety and housing compliance management Strong working knowledge of: Building Safety Act 2022 Health and Safety at Work Act Fire Safety and landlord statutory compliance duties Experience managing compliance across social housing portfolios Demonstrated leadership experience managing specialist compliance teams Experience working with regulatory bodies such as the HSE , Fire Authorities , or similar Ability to interpret legislation and translate it into operational policies and procedures Strong reporting, analytical, and stakeholder engagement skills Experience managing budgets and service delivery performance What Success Looks Like in This Role Full compliance with statutory housing safety regulations Robust systems and processes in place to manage risk and remedial actions Strong performance against KPIs and regulatory expectations Effective leadership of compliance teams Delivery of safe, compliant, and customer-focused housing services Apply Now If you are an experienced Building Safety & Compliance Manager looking for your next interim opportunity within a forward-thinking housing organisation, we would be keen to hear from you.
Apr 20, 2026
Seasonal
Pertemps Network Group are assisting a reputable housing provider in seeking an experienced Building Safety & Compliance Manager (Interim) to join their Housing Directorate on an interim basis. This is a key leadership role responsible for ensuring compliance with statutory housing safety requirements, managing specialist teams, and driving best practice across building safety and regulatory compliance Location: Hybrid - 2 days in the office Rate: £29-£32 per hour Contract: 3-6 months initially (with potential extension) This is an excellent opportunity for a seasoned compliance professional with strong leadership experience and a thorough understanding of housing safety legislation, including the Building Safety Act 2022 . Key Responsibilities Act as the organisation's lead point of contact for building safety, housing compliance, and health & safety matters Ensure compliance with the Health and Safety at Work Act , focusing on the "Big 7" compliance areas (Fire, Gas, Electrical, Lifts, Asbestos, Water Hygiene/Legionella, and Building Safety) Provide technical advice, guidance, and training to staff, residents, and stakeholders Lead the design, implementation, and monitoring of compliance systems and performance frameworks Oversee and maintain the Golden Thread of information for High-Risk Residential Buildings (HRRBs) Monitor performance data and KPIs to ensure statutory compliance across housing services Work closely with senior leadership, including the Assistant Director of Homes and Heads of Service Ensure best practice procurement and contract management across statutory compliance areas Produce reports and strategic updates for senior management and external regulators Promote a strong organisational culture of health, safety, and compliance Team & Budget Management Manage a team of 2 Compliance Leads and 3 support staff Oversee staffing, software, and surveying budgets Manage compliance-related budgets including asbestos and fire risk surveying (circa £350k) Provide leadership, coaching, and performance management to maintain a high-performing team Key Requirements Proven experience in building safety and housing compliance management Strong working knowledge of: Building Safety Act 2022 Health and Safety at Work Act Fire Safety and landlord statutory compliance duties Experience managing compliance across social housing portfolios Demonstrated leadership experience managing specialist compliance teams Experience working with regulatory bodies such as the HSE , Fire Authorities , or similar Ability to interpret legislation and translate it into operational policies and procedures Strong reporting, analytical, and stakeholder engagement skills Experience managing budgets and service delivery performance What Success Looks Like in This Role Full compliance with statutory housing safety regulations Robust systems and processes in place to manage risk and remedial actions Strong performance against KPIs and regulatory expectations Effective leadership of compliance teams Delivery of safe, compliant, and customer-focused housing services Apply Now If you are an experienced Building Safety & Compliance Manager looking for your next interim opportunity within a forward-thinking housing organisation, we would be keen to hear from you.
Fix Space Recruitment Ltd
Kingston Upon Thames, Surrey
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
Apr 19, 2026
Seasonal
Environmental Health Officer / Technical Officer (Gr F/G/H/I) Temporary Contract Job Details Client: Royal Borough of Kingston Service Area: Place - Regulatory Services Hours: 36 hours per week Working Pattern: Monday to Friday, 09:00 - 17:30 Start Date: 04 May 2026 End Date: 01 September 2026 Closing Date: 27 April 2026 at 16:00 Location Office Base: Guildhall 2 Kingston upon Thames KT1 1EU Pay PAYE Rate: £31.91 per hour Job Overview Royal Borough of Kingston is seeking an experienced Environmental Health Officer / Technical Officer to join its residential team, working across a shared service covering Kingston and Sutton. This is a varied role covering housing standards, public health issues, noise and environmental nuisance, HMO licensing, drainage defects, rubbish accumulation, damp and mould, filthy and verminous premises, hoarding and severe disrepair. The successful candidate will manage inspections, review evidence, determine the appropriate regulatory response and support enforcement activity, including preparing case files and acting as an expert witness where required. Important - Please Read Carefully This role requires direct experience in Environmental Health, private sector housing, housing standards, licensing or a similar regulatory enforcement role. You must have experience carrying out property inspections, assessing housing conditions and taking or supporting enforcement action. Candidates without relevant Environmental Health / housing standards experience are unlikely to be considered. Key Responsibilities Manage a personal caseload of residential environmental health and housing standards cases Carry out inspections of residential premises including HMOs and single-family dwellings Investigate complaints relating to housing conditions, drainage, rubbish accumulation, damp and mould Prioritise and manage high-risk cases including hoarding, filthy and verminous premises and severe disrepair Review evidence gathered during inspections and determine the appropriate regulatory response Serve statutory notices and orders under relevant legislation, including the Housing Act 2004 and Environmental Protection Act 1990 Support enforcement action and judicial proceedings, including preparing prosecution files Act as an expert witness in court or tribunal where required Use specialist equipment where needed to support investigations Work with partner agencies including the Fire Brigade and Social Services on complex or vulnerable cases Contribute to team working across Kingston and Sutton and support wider regulatory service delivery Essential Experience & Skills Appropriate qualification in Environmental Health, Trading Standards or an equivalent relevant discipline Experience in one or more recognised specialist areas of Environmental Health, including private sector housing and licensing Experience in a local authority or other public sector regulatory / compliance setting Experience carrying out property inspections and investigating housing-related complaints Experience assessing evidence and supporting or taking enforcement action Strong report writing and written communication skills Ability to manage a varied caseload and prioritise risk effectively Good communication skills and ability to work with residents, landlords, agencies and internal teams Flexible and adaptable approach to changing service demands Desirable Membership of the Chartered Institute of Environmental Health or other relevant professional body Specialist qualification in one or more relevant service areas Experience in HMO licensing, nuisance, housing enforcement or environmental protection Additional Information This role forms part of a shared service across two council areas, so strong teamworking and adaptability are important. RQ
About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world's top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft's elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development - where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO's growing footprint in the public sector and driving long term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go to market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not for profit organisations. Build strong relationships with key public sector stakeholders, including C Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions focused. Location HSO offices are located in Manchester, Glasgow, and Reading. This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual's qualifications and experience. Eligible employees may also receive performance based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)
Apr 18, 2026
Full time
About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world's top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft's elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development - where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO's growing footprint in the public sector and driving long term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go to market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not for profit organisations. Build strong relationships with key public sector stakeholders, including C Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions focused. Location HSO offices are located in Manchester, Glasgow, and Reading. This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual's qualifications and experience. Eligible employees may also receive performance based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)
Fire Risk Assessor We are seeking an experienced Fire Risk Assessor to deliver high quality fire safety assessments and help protect residents across a large housing portfolio. Position: Fire Risk Assessor Salary: £51,000 to £60,000 per annum depending on experience and qualifications plus £1,300 car allowance Location: Stratford, London with travel across the South region including South West London Hours: Full time, 35 hours per week Contract: Permanent Working Pattern: Hybrid working with a mix of site, office and home working Closing Date: 29 April 2026 Interview Date: 6 May 2026 via MS Teams About the Role This is a key role within a dedicated Fire Safety team, providing specialist fire safety management and risk assessment across a diverse residential portfolio. You will be responsible for delivering a programme of Fire Risk Assessments, ensuring all properties remain safe, compliant and well managed. Key responsibilities include: Carrying out suitable and sufficient Fire Risk Assessments in line with legislation and British Standards Undertaking site inspections across residential properties Producing clear, detailed FRA reports with risk ratings and recommended actions Managing a programme of planned assessments as well as responding to incidents Identifying fire risks and ensuring appropriate control measures are implemented Working closely with internal teams and external partners to maintain compliance Supporting the organisation in meeting all statutory fire safety obligations About You You will be an experienced fire safety professional with strong technical knowledge and a commitment to high standards. You will demonstrate: Experience undertaking Fire Risk Assessments within the residential sector A Level 3 or 4 qualification in Fire Risk Assessment and Fire Safety Management Knowledge of fire safety legislation including the Regulatory Reform Fire Safety Order 2005 Understanding of fire compliance within housing associations or local authorities Knowledge of Approved Documents and relevant industry guidance Strong written and verbal communication skills with the ability to engage a range of stakeholders Ability to work independently and as part of a wider team Good IT skills including Microsoft Office systems A full UK driving licence and access to a vehicle Willingness to work towards or hold a recognised professional fire accreditation About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. Their work is driven by a clear social purpose, ensuring people have access to safe, high quality homes. They are committed to creating an inclusive workplace where diversity is valued and everyone can thrive. Sustainability and long term impact are central to their approach, alongside a strong focus on resident safety and wellbeing. Other roles you may have experience of could include: Fire Safety Officer, Fire Risk Assessor, Fire Safety Advisor, Compliance Officer Fire Safety, Building Safety Officer, Health and Safety Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 17, 2026
Full time
Fire Risk Assessor We are seeking an experienced Fire Risk Assessor to deliver high quality fire safety assessments and help protect residents across a large housing portfolio. Position: Fire Risk Assessor Salary: £51,000 to £60,000 per annum depending on experience and qualifications plus £1,300 car allowance Location: Stratford, London with travel across the South region including South West London Hours: Full time, 35 hours per week Contract: Permanent Working Pattern: Hybrid working with a mix of site, office and home working Closing Date: 29 April 2026 Interview Date: 6 May 2026 via MS Teams About the Role This is a key role within a dedicated Fire Safety team, providing specialist fire safety management and risk assessment across a diverse residential portfolio. You will be responsible for delivering a programme of Fire Risk Assessments, ensuring all properties remain safe, compliant and well managed. Key responsibilities include: Carrying out suitable and sufficient Fire Risk Assessments in line with legislation and British Standards Undertaking site inspections across residential properties Producing clear, detailed FRA reports with risk ratings and recommended actions Managing a programme of planned assessments as well as responding to incidents Identifying fire risks and ensuring appropriate control measures are implemented Working closely with internal teams and external partners to maintain compliance Supporting the organisation in meeting all statutory fire safety obligations About You You will be an experienced fire safety professional with strong technical knowledge and a commitment to high standards. You will demonstrate: Experience undertaking Fire Risk Assessments within the residential sector A Level 3 or 4 qualification in Fire Risk Assessment and Fire Safety Management Knowledge of fire safety legislation including the Regulatory Reform Fire Safety Order 2005 Understanding of fire compliance within housing associations or local authorities Knowledge of Approved Documents and relevant industry guidance Strong written and verbal communication skills with the ability to engage a range of stakeholders Ability to work independently and as part of a wider team Good IT skills including Microsoft Office systems A full UK driving licence and access to a vehicle Willingness to work towards or hold a recognised professional fire accreditation About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. Their work is driven by a clear social purpose, ensuring people have access to safe, high quality homes. They are committed to creating an inclusive workplace where diversity is valued and everyone can thrive. Sustainability and long term impact are central to their approach, alongside a strong focus on resident safety and wellbeing. Other roles you may have experience of could include: Fire Safety Officer, Fire Risk Assessor, Fire Safety Advisor, Compliance Officer Fire Safety, Building Safety Officer, Health and Safety Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Rent & Service Charge Specialist Location: Remote Salary : £34,800 Vacancy Type: Full-time Closing date : 12 May, 2026 Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, they would love to hear from you! At the organisation, they're on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rent & Service Charge Specialist , you'll play a vital role in ensuring their customers receive clear, accurate, and fair service charge information-while supporting them every step of the way. You'll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You'll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed. Working closely with teams across the business, you'll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support the organisation's commitment to financial viability, affordability, and putting customers at the heart of everything they do. What they're looking for Proven customer service experience with a compassionate approach. Strong analytical and financial skills, including budgeting and forecasting. Excellent communication skills-able to simplify complex information. A collaborative mindset and problem-solving attitude. Proactive approach in investigating enquiries and able to escalate where necessary Knowledge of housing regulations and service charge legislation. Digitally confident across multiple platforms and systems. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join our team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Apr 17, 2026
Full time
Rent & Service Charge Specialist Location: Remote Salary : £34,800 Vacancy Type: Full-time Closing date : 12 May, 2026 Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, they would love to hear from you! At the organisation, they're on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rent & Service Charge Specialist , you'll play a vital role in ensuring their customers receive clear, accurate, and fair service charge information-while supporting them every step of the way. You'll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You'll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed. Working closely with teams across the business, you'll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support the organisation's commitment to financial viability, affordability, and putting customers at the heart of everything they do. What they're looking for Proven customer service experience with a compassionate approach. Strong analytical and financial skills, including budgeting and forecasting. Excellent communication skills-able to simplify complex information. A collaborative mindset and problem-solving attitude. Proactive approach in investigating enquiries and able to escalate where necessary Knowledge of housing regulations and service charge legislation. Digitally confident across multiple platforms and systems. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join our team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly vulnerable customers. The role operates on a career grade (12-14), dependent on skills, experience and the level of strategic responsibility undertaken. Key Responsibilities Lead and manage Financial Assessment teams, ensuring accurate and timely assessments in line with legislative, subsidy and financial requirements Drive service improvement by testing and implementing new systems, processes and digital solutions Monitor performance, quality, budgets and risk, implementing corrective actions where required Manage complex financial assessment cases, enquiries and complaints, including Ombudsman, MPs and stakeholder correspondence Interpret and apply complex government legislation, ensuring policies and procedures remain legally compliant Lead on innovation, projects and welfare reform mitigation in partnership with ICT, Finance and other services Compile and submit management information, government returns and statutory reports Build effective relationships with stakeholders including DWP, DLUHC, GLA, tribunals, agents and voluntary organisations Deputise for the Head of Service as required, representing the council at senior meetings, tribunals and court where appropriate About You You will be an experienced manager within a Financial Assessment or Welfare Benefits environment , bringing strong leadership skills and in-depth legislative knowledge. Essential criteria include: Significant experience managing staff in a Financial Assessment / Welfare Benefits service Expert knowledge of relevant legislation and case law (e.g. Housing Benefit, Council Tax Reduction, Local Welfare or Adult Financial Assessments) Proven ability to manage performance, budgets and service risk Experience of leading change, reviewing policies and improving processes Strong communication skills with the ability to explain complex matters clearly to a wide range of audiences Confidence representing the organisation with senior stakeholders and external bodies Management experience in a comparable Financial Assessment environment At higher career grades, you will also demonstrate experience in strategic leadership, project management, data analysis and representing the council at court or tribunals. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 16, 2026
Contractor
Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly vulnerable customers. The role operates on a career grade (12-14), dependent on skills, experience and the level of strategic responsibility undertaken. Key Responsibilities Lead and manage Financial Assessment teams, ensuring accurate and timely assessments in line with legislative, subsidy and financial requirements Drive service improvement by testing and implementing new systems, processes and digital solutions Monitor performance, quality, budgets and risk, implementing corrective actions where required Manage complex financial assessment cases, enquiries and complaints, including Ombudsman, MPs and stakeholder correspondence Interpret and apply complex government legislation, ensuring policies and procedures remain legally compliant Lead on innovation, projects and welfare reform mitigation in partnership with ICT, Finance and other services Compile and submit management information, government returns and statutory reports Build effective relationships with stakeholders including DWP, DLUHC, GLA, tribunals, agents and voluntary organisations Deputise for the Head of Service as required, representing the council at senior meetings, tribunals and court where appropriate About You You will be an experienced manager within a Financial Assessment or Welfare Benefits environment , bringing strong leadership skills and in-depth legislative knowledge. Essential criteria include: Significant experience managing staff in a Financial Assessment / Welfare Benefits service Expert knowledge of relevant legislation and case law (e.g. Housing Benefit, Council Tax Reduction, Local Welfare or Adult Financial Assessments) Proven ability to manage performance, budgets and service risk Experience of leading change, reviewing policies and improving processes Strong communication skills with the ability to explain complex matters clearly to a wide range of audiences Confidence representing the organisation with senior stakeholders and external bodies Management experience in a comparable Financial Assessment environment At higher career grades, you will also demonstrate experience in strategic leadership, project management, data analysis and representing the council at court or tribunals. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Group Director - Customer Experience Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time Stonewater is searching for an inspiring Group Customer Experience Director to champion a culture where every interaction counts and every customer feels heard. In this pivotal senior leadership role, you'll drive a customer-centric vision across the organisation -ensuring services are responsive, innovative, and truly aligned with the needs of our residents. As the strategic lead for customer experience, you'll use insight, data, and digital transformation to elevate satisfaction, trust, and engagement. What you'll lead: A bold customer experience strategy that puts customers at the heart of everything we do High-performing customer service operations across all channels Digital transformation and self-service innovation Customer engagement, involvement, and regulatory compliance A culture of accountability, empathy, and continuous improvement Who you'll work with: You'll collaborate with the COO, senior leaders, operational teams, customers, regulators, and community partners - representing Stonewater at board level and in key external forums. What you'll bring Proven senior leadership in customer service, housing, or related sectors Expertise in customer journey mapping, service design, and digital engagement Strong regulatory understanding, especially within social housing A data-driven mindset and exceptional communication skills A genuine commitment to equality, diversity, and inclusion Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 16, 2026
Full time
Group Director - Customer Experience Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time Stonewater is searching for an inspiring Group Customer Experience Director to champion a culture where every interaction counts and every customer feels heard. In this pivotal senior leadership role, you'll drive a customer-centric vision across the organisation -ensuring services are responsive, innovative, and truly aligned with the needs of our residents. As the strategic lead for customer experience, you'll use insight, data, and digital transformation to elevate satisfaction, trust, and engagement. What you'll lead: A bold customer experience strategy that puts customers at the heart of everything we do High-performing customer service operations across all channels Digital transformation and self-service innovation Customer engagement, involvement, and regulatory compliance A culture of accountability, empathy, and continuous improvement Who you'll work with: You'll collaborate with the COO, senior leaders, operational teams, customers, regulators, and community partners - representing Stonewater at board level and in key external forums. What you'll bring Proven senior leadership in customer service, housing, or related sectors Expertise in customer journey mapping, service design, and digital engagement Strong regulatory understanding, especially within social housing A data-driven mindset and exceptional communication skills A genuine commitment to equality, diversity, and inclusion Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Transport Operator (Nights) Leeds, West Yorkshire The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a talented Transport Operator to join our dedicated team on a full-time, permanent basis, based at our site in Leeds (LS9 0SG). The working schedule is Monday to Friday, working 21:30 to 06:00. The Benefits Salary of £30,080.42 per annum plus a yearly allowance of £1872 25 days' holiday (plus bank holidays) and an option of 5 days' Volunteering Leave annually Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Health cash plan Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition On-site Mental Health First Aiders Employee benefits, i.e., free eye test, up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities This is an excellent opportunity for a highly organised warehouse and transport professional with strong customer service skills to join our forward-thinking organisation. In this role, you'll play a key part in a busy logistics operation, playing a central role in delivering on clients' expectations whilst developing your own expertise in an environment focused on growth and offering a tailored career path. This will enable you to enhance your skills, take ownership of your career progression and build your reputation as a trusted specialist in this vital position. So, if you're ready to take the next step in your logistics career and make a meaningful impact, we'd be delighted to hear from you. The Role As a Transport Operator, you will co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot. Working within the traffic office, you will handle customers' delivery requests, liaise efficiently with drivers and act as the main point of contact for order processing. You'll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met. Additionally, you will: Identify and recommend solutions to customer queries or delivery failures Maintain high standards of compliance Support the smooth running of all traffic office contracts as needed About You To be considered as a Transport Operator, you will need: A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations A good understanding of IT, including Outlook, Excel and PowerPoint Excellent communication and customer service skills, with the ability to effectively communicate with and supervise drivers The ability to build excellent relationships with customers Good organisational skills and the ability to prioritise We thank all applicants for their interest; however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. Other organisations may call this role Transport Operative, Logistics Operative, Transport Planner, Nightshift Transport Operator, Operations Controller, or Logistics Co-ordinator. At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process. Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. So, if you're looking to grow your career as a Transport Operator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 16, 2026
Full time
Transport Operator (Nights) Leeds, West Yorkshire The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a talented Transport Operator to join our dedicated team on a full-time, permanent basis, based at our site in Leeds (LS9 0SG). The working schedule is Monday to Friday, working 21:30 to 06:00. The Benefits Salary of £30,080.42 per annum plus a yearly allowance of £1872 25 days' holiday (plus bank holidays) and an option of 5 days' Volunteering Leave annually Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Health cash plan Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition On-site Mental Health First Aiders Employee benefits, i.e., free eye test, up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities This is an excellent opportunity for a highly organised warehouse and transport professional with strong customer service skills to join our forward-thinking organisation. In this role, you'll play a key part in a busy logistics operation, playing a central role in delivering on clients' expectations whilst developing your own expertise in an environment focused on growth and offering a tailored career path. This will enable you to enhance your skills, take ownership of your career progression and build your reputation as a trusted specialist in this vital position. So, if you're ready to take the next step in your logistics career and make a meaningful impact, we'd be delighted to hear from you. The Role As a Transport Operator, you will co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot. Working within the traffic office, you will handle customers' delivery requests, liaise efficiently with drivers and act as the main point of contact for order processing. You'll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met. Additionally, you will: Identify and recommend solutions to customer queries or delivery failures Maintain high standards of compliance Support the smooth running of all traffic office contracts as needed About You To be considered as a Transport Operator, you will need: A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations A good understanding of IT, including Outlook, Excel and PowerPoint Excellent communication and customer service skills, with the ability to effectively communicate with and supervise drivers The ability to build excellent relationships with customers Good organisational skills and the ability to prioritise We thank all applicants for their interest; however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. Other organisations may call this role Transport Operative, Logistics Operative, Transport Planner, Nightshift Transport Operator, Operations Controller, or Logistics Co-ordinator. At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process. Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. So, if you're looking to grow your career as a Transport Operator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Pertemps Network Group are assisting a reputable housing provider in seeking an experienced Building Safety & Compliance Manager (Interim) to join their Housing Directorate on an interim basis. This is a key leadership role responsible for ensuring compliance with statutory housing safety requirements, managing specialist teams, and driving best practice across building safety and regulatory compliance Location: Hybrid - 2 days in the office Rate: £29-£32 per hour Contract: 3-6 months initially (with potential extension) This is an excellent opportunity for a seasoned compliance professional with strong leadership experience and a thorough understanding of housing safety legislation, including the Building Safety Act 2022 . Key Responsibilities Act as the organisation's lead point of contact for building safety, housing compliance, and health & safety matters Ensure compliance with the Health and Safety at Work Act , focusing on the "Big 7" compliance areas (Fire, Gas, Electrical, Lifts, Asbestos, Water Hygiene/Legionella, and Building Safety) Provide technical advice, guidance, and training to staff, residents, and stakeholders Lead the design, implementation, and monitoring of compliance systems and performance frameworks Oversee and maintain the Golden Thread of information for High-Risk Residential Buildings (HRRBs) Monitor performance data and KPIs to ensure statutory compliance across housing services Work closely with senior leadership, including the Assistant Director of Homes and Heads of Service Ensure best practice procurement and contract management across statutory compliance areas Produce reports and strategic updates for senior management and external regulators Promote a strong organisational culture of health, safety, and compliance Team & Budget Management Manage a team of 2 Compliance Leads and 3 support staff Oversee staffing, software, and surveying budgets Manage compliance-related budgets including asbestos and fire risk surveying (circa £350k) Provide leadership, coaching, and performance management to maintain a high-performing team Key Requirements Proven experience in building safety and housing compliance management Strong working knowledge of: Building Safety Act 2022 Health and Safety at Work Act Fire Safety and landlord statutory compliance duties Experience managing compliance across social housing portfolios Demonstrated leadership experience managing specialist compliance teams Experience working with regulatory bodies such as the HSE , Fire Authorities , or similar Ability to interpret legislation and translate it into operational policies and procedures Strong reporting, analytical, and stakeholder engagement skills Experience managing budgets and service delivery performance What Success Looks Like in This Role Full compliance with statutory housing safety regulations Robust systems and processes in place to manage risk and remedial actions Strong performance against KPIs and regulatory expectations Effective leadership of compliance teams Delivery of safe, compliant, and customer-focused housing services Apply Now If you are an experienced Building Safety & Compliance Manager looking for your next interim opportunity within a forward-thinking housing organisation, we would be keen to hear from you.
Apr 16, 2026
Full time
Pertemps Network Group are assisting a reputable housing provider in seeking an experienced Building Safety & Compliance Manager (Interim) to join their Housing Directorate on an interim basis. This is a key leadership role responsible for ensuring compliance with statutory housing safety requirements, managing specialist teams, and driving best practice across building safety and regulatory compliance Location: Hybrid - 2 days in the office Rate: £29-£32 per hour Contract: 3-6 months initially (with potential extension) This is an excellent opportunity for a seasoned compliance professional with strong leadership experience and a thorough understanding of housing safety legislation, including the Building Safety Act 2022 . Key Responsibilities Act as the organisation's lead point of contact for building safety, housing compliance, and health & safety matters Ensure compliance with the Health and Safety at Work Act , focusing on the "Big 7" compliance areas (Fire, Gas, Electrical, Lifts, Asbestos, Water Hygiene/Legionella, and Building Safety) Provide technical advice, guidance, and training to staff, residents, and stakeholders Lead the design, implementation, and monitoring of compliance systems and performance frameworks Oversee and maintain the Golden Thread of information for High-Risk Residential Buildings (HRRBs) Monitor performance data and KPIs to ensure statutory compliance across housing services Work closely with senior leadership, including the Assistant Director of Homes and Heads of Service Ensure best practice procurement and contract management across statutory compliance areas Produce reports and strategic updates for senior management and external regulators Promote a strong organisational culture of health, safety, and compliance Team & Budget Management Manage a team of 2 Compliance Leads and 3 support staff Oversee staffing, software, and surveying budgets Manage compliance-related budgets including asbestos and fire risk surveying (circa £350k) Provide leadership, coaching, and performance management to maintain a high-performing team Key Requirements Proven experience in building safety and housing compliance management Strong working knowledge of: Building Safety Act 2022 Health and Safety at Work Act Fire Safety and landlord statutory compliance duties Experience managing compliance across social housing portfolios Demonstrated leadership experience managing specialist compliance teams Experience working with regulatory bodies such as the HSE , Fire Authorities , or similar Ability to interpret legislation and translate it into operational policies and procedures Strong reporting, analytical, and stakeholder engagement skills Experience managing budgets and service delivery performance What Success Looks Like in This Role Full compliance with statutory housing safety regulations Robust systems and processes in place to manage risk and remedial actions Strong performance against KPIs and regulatory expectations Effective leadership of compliance teams Delivery of safe, compliant, and customer-focused housing services Apply Now If you are an experienced Building Safety & Compliance Manager looking for your next interim opportunity within a forward-thinking housing organisation, we would be keen to hear from you.
Asbestos Services Supervisor Location: Ross-on-Wye, Herefordshire, HR9 Hours: Full-Time - 37.5 hours per week Contract Type: Permanent Salary: £13.57 per hour Start Your Career with HSL Compliance Reporting to the Head of Service Delivery, the Asbestos Services Supervisor role is being responsible and accountable for the supervision of the Asbestos Data Input operatives within the Services Department. Providing the necessary support to control the activities of the Data Input Staff to achieve the best possible financial & operational performance in the area and provide support to ensure the area contribution to HSL Compliance objectives are achieved or exceeded. What You'll Do Efficiently manage the production of Asbestos reports and Technical Documents Evaluating and approving survey data to ensure all information is correct using the company's in-house software packages before sending to site Provide relevant information as required by the Regional Directors, Administration Managers and Administration staff. To oversee the asbestos email inbox at all times and respond to all emails in an efficient & timely manner Prioritise urgent asbestos client contracts to be completed within the correct turnaround times requested Ensure all documents are produced in accordance with the customer requirements Produce weekly productivity reports Authorisation of weekly timesheets Manage the smooth running and effectiveness of the office environment To ensure the number of asbestos reports awaiting production are kept to a reasonable level. To ensure CAD drawings are sent to Protec on a daily basis What We're Looking For Excellent PC literacy skills with a proven ability to navigate complex in-house databases and software. GCSE Grade C and above in Maths and English Ability to manage a high-volume email inbox and prioritise urgent client contracts under tight deadlines. Able to be calm under pressure and work on own initiative. Highly effective team working skills with an ability to collaborate with others and develop strong and effective working relationships. A high level of interpersonal skills and a confident and articulate communicator, both written and verbal, appropriate to the receiver. Excellent planning and organisation skills with the ability to manage a complex workload, identify priorities and meet deadlines. Why Work for HSL? • Full training and clear career development pathways • Opportunities to gain industry-recognised qualifications • Paid overtime (including travel time from leaving home) • 22 days annual leave + bank holidays • Option to take 3 additional unpaid leave days • Company pension scheme & sick pay scheme • Free eye test every 2 years • Access to Kinhub (wellbeing & financial support) • Discounts with hundreds of retailers via Reward Gateway About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? If you're reliable, motivated, and looking for a role with variety, stability and progression, we'd love to hear from you. Apply online today with your latest CV.
Apr 16, 2026
Full time
Asbestos Services Supervisor Location: Ross-on-Wye, Herefordshire, HR9 Hours: Full-Time - 37.5 hours per week Contract Type: Permanent Salary: £13.57 per hour Start Your Career with HSL Compliance Reporting to the Head of Service Delivery, the Asbestos Services Supervisor role is being responsible and accountable for the supervision of the Asbestos Data Input operatives within the Services Department. Providing the necessary support to control the activities of the Data Input Staff to achieve the best possible financial & operational performance in the area and provide support to ensure the area contribution to HSL Compliance objectives are achieved or exceeded. What You'll Do Efficiently manage the production of Asbestos reports and Technical Documents Evaluating and approving survey data to ensure all information is correct using the company's in-house software packages before sending to site Provide relevant information as required by the Regional Directors, Administration Managers and Administration staff. To oversee the asbestos email inbox at all times and respond to all emails in an efficient & timely manner Prioritise urgent asbestos client contracts to be completed within the correct turnaround times requested Ensure all documents are produced in accordance with the customer requirements Produce weekly productivity reports Authorisation of weekly timesheets Manage the smooth running and effectiveness of the office environment To ensure the number of asbestos reports awaiting production are kept to a reasonable level. To ensure CAD drawings are sent to Protec on a daily basis What We're Looking For Excellent PC literacy skills with a proven ability to navigate complex in-house databases and software. GCSE Grade C and above in Maths and English Ability to manage a high-volume email inbox and prioritise urgent client contracts under tight deadlines. Able to be calm under pressure and work on own initiative. Highly effective team working skills with an ability to collaborate with others and develop strong and effective working relationships. A high level of interpersonal skills and a confident and articulate communicator, both written and verbal, appropriate to the receiver. Excellent planning and organisation skills with the ability to manage a complex workload, identify priorities and meet deadlines. Why Work for HSL? • Full training and clear career development pathways • Opportunities to gain industry-recognised qualifications • Paid overtime (including travel time from leaving home) • 22 days annual leave + bank holidays • Option to take 3 additional unpaid leave days • Company pension scheme & sick pay scheme • Free eye test every 2 years • Access to Kinhub (wellbeing & financial support) • Discounts with hundreds of retailers via Reward Gateway About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? If you're reliable, motivated, and looking for a role with variety, stability and progression, we'd love to hear from you. Apply online today with your latest CV.
Location: Ross-on-Wye / Hybrid Hours: Full-Time - 37.5 hours per week Contract Type: Fixed Term Contract until Dec 2026, with possibility to extend Salary: up to £100,000 per annum (DoE) Reports to: Integrations Director Start Your Career with HSL Compliance The Finance Integrations Lead will take end-to-end ownership of finance integration activity across the Group, with a particular focus on integrating acquired businesses into a single back-office finance system (Microsoft Dynamics 365 Business Central). This is a hands-on role. The successful candidate will focus on fully understanding and mapping existing processes and controls and identifying the best future target operating model. They will not only coordinate activity across finance, operations, HR and integration leads, but will also personally deliver key integration tasks. The role requires someone with the credibility, technical expertise, and influence to drive decisions, remove blockers, and ensure integrations are executed at pace and to a high standard. The role will focus initially on coordinating and delivering the integration of 13 existing businesses at various stages of transition, while developing a repeatable integration blueprint to support future acquisitions. What You'll Do Lead the end-to-end migration of entities onto D365 Business Central, including COA mapping, data cleansing, and opening balance reconciliations. Act as the primary decision-maker and escalation point between finance users, IT specialists, and external implementation partners. Manage the critical "cutover" period and provide post-go-live support to ensure system stability. Challenge legacy workflows to implement consistent Group processes for AP/AR, revenue recognition, and month-end close. Design and enforce robust financial controls, audit trails, and appropriate segregation of duties across all integrated units. Personally guide entity finance teams through their first month-end close cycle post-integration. Manage the set-up, closure, and mandate changes for bank accounts, ensuring full cash visibility across the Group. Lead finance workstreams for legal entity mergers, liquidations of dormant companies, and post-acquisition restructuring. Own and evolve the "Finance Integration Blueprint," capturing lessons learned to create a repeatable, scalable model for future M&A. Influence senior leadership to secure resources and provide solution-oriented updates on integration milestones. Perform "Go/No-Go" readiness assessments and intervene directly to unblock project dependencies. What We're Looking For ACA, ACCA, CIMA (or equivalent) with a strong foundation in technical accounting. Proven track record of delivering "hands-on" finance integrations within multi-entity or PE-backed environments. Direct experience migrating entities onto ERP systems - Microsoft Dynamics 365 Business Central is highly advantageous. Advanced Excel skills and a natural aptitude for data analysis, mapping, and complex reconciliations. Experience redesigning finance operations, controls, and reporting frameworks during periods of transformation. You take ownership of outcomes rather than waiting for direction, remaining calm and pragmatic under the pressure of evolving priorities. Ability to manage sensitive relationships during change and translate complex financial requirements for non-finance stakeholders. You can balance a meticulous eye for detail with a clear understanding of the "big picture" integration goals. Comfortable navigating ambiguity and supporting teams through the cultural and operational shifts of a merger. Why Work for HSL? Pension scheme Paid annual leave - 25 days holiday plus bank holidays Company Sick Pay Scheme Access to Kinhub (wellbeing & financial support) Reward Gateway - exclusive employee discounts with hundreds of retailers. Free eye test - every 2 years to support your health. On-site parking - where available, for ease of commuting. Inclusive Culture - HSL promotes equal opportunity and values diversity in team members. About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? We'd love to hear from you. Apply online today with your latest CV.
Apr 16, 2026
Full time
Location: Ross-on-Wye / Hybrid Hours: Full-Time - 37.5 hours per week Contract Type: Fixed Term Contract until Dec 2026, with possibility to extend Salary: up to £100,000 per annum (DoE) Reports to: Integrations Director Start Your Career with HSL Compliance The Finance Integrations Lead will take end-to-end ownership of finance integration activity across the Group, with a particular focus on integrating acquired businesses into a single back-office finance system (Microsoft Dynamics 365 Business Central). This is a hands-on role. The successful candidate will focus on fully understanding and mapping existing processes and controls and identifying the best future target operating model. They will not only coordinate activity across finance, operations, HR and integration leads, but will also personally deliver key integration tasks. The role requires someone with the credibility, technical expertise, and influence to drive decisions, remove blockers, and ensure integrations are executed at pace and to a high standard. The role will focus initially on coordinating and delivering the integration of 13 existing businesses at various stages of transition, while developing a repeatable integration blueprint to support future acquisitions. What You'll Do Lead the end-to-end migration of entities onto D365 Business Central, including COA mapping, data cleansing, and opening balance reconciliations. Act as the primary decision-maker and escalation point between finance users, IT specialists, and external implementation partners. Manage the critical "cutover" period and provide post-go-live support to ensure system stability. Challenge legacy workflows to implement consistent Group processes for AP/AR, revenue recognition, and month-end close. Design and enforce robust financial controls, audit trails, and appropriate segregation of duties across all integrated units. Personally guide entity finance teams through their first month-end close cycle post-integration. Manage the set-up, closure, and mandate changes for bank accounts, ensuring full cash visibility across the Group. Lead finance workstreams for legal entity mergers, liquidations of dormant companies, and post-acquisition restructuring. Own and evolve the "Finance Integration Blueprint," capturing lessons learned to create a repeatable, scalable model for future M&A. Influence senior leadership to secure resources and provide solution-oriented updates on integration milestones. Perform "Go/No-Go" readiness assessments and intervene directly to unblock project dependencies. What We're Looking For ACA, ACCA, CIMA (or equivalent) with a strong foundation in technical accounting. Proven track record of delivering "hands-on" finance integrations within multi-entity or PE-backed environments. Direct experience migrating entities onto ERP systems - Microsoft Dynamics 365 Business Central is highly advantageous. Advanced Excel skills and a natural aptitude for data analysis, mapping, and complex reconciliations. Experience redesigning finance operations, controls, and reporting frameworks during periods of transformation. You take ownership of outcomes rather than waiting for direction, remaining calm and pragmatic under the pressure of evolving priorities. Ability to manage sensitive relationships during change and translate complex financial requirements for non-finance stakeholders. You can balance a meticulous eye for detail with a clear understanding of the "big picture" integration goals. Comfortable navigating ambiguity and supporting teams through the cultural and operational shifts of a merger. Why Work for HSL? Pension scheme Paid annual leave - 25 days holiday plus bank holidays Company Sick Pay Scheme Access to Kinhub (wellbeing & financial support) Reward Gateway - exclusive employee discounts with hundreds of retailers. Free eye test - every 2 years to support your health. On-site parking - where available, for ease of commuting. Inclusive Culture - HSL promotes equal opportunity and values diversity in team members. About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? We'd love to hear from you. Apply online today with your latest CV.
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. About the role: We are looking for a great communicator as this role will act as the landlord's authorised person and ensure that SNG is compliant with their landlord responsibilities and adhere to regulations and legislation. Able to provide robust management in all areas of fire related activities. Utilise technical expertise in passive and active fire measures as well as in depth practical knowledge of fire risk assessments and mitigating risks. Ensure high level contract management and resolve problems. Some of the Key Areas: Responsible to deliver the right outcome for our customers in a safe and timely way. Responsible for the fire safety compliance areas and be responsible for ensuring that SNG adheres to its regulatory and legislative obligations and that the organisation receives competent advice and guidance. Central point of contact for liaison with the Primary Fire Authority. Lead and be responsible for ensuring that the fire risk assessment programme is carried out on a risk-based basis in line with PAS9980/ PAS79/PAS792 requirements meets all regulatory and legislative requirements. Responsible for the REG38 sign off process, pre-occupation fire door assessments and fire risk assessments are undertaken in a competent, timely and accurate manner. Ensure that actions from fire risk assessments and recommended upgrades are progressed, remedied, and recorded as required. Identify any changes to regulatory requirements that impacts on SNG and its ability to effectively manage its assets. Ensure that the relevant changes and actions are identified and escalated to the Building Safety Compliance Fire Manager. Identify and escalate non-compliance fire activities to the Building Safety Compliance Fire Manager recommending appropriate solutions to recover the compliance position. Knowledge and Skills: Essential Level 4 qualification in Fire Safety. Demonstrable knowledge and experience of leading a team of fire subject matter experts within the Housing Sector. Membership of the IFE / IFSM or an equivalent membership body. Up-to-date knowledge of fire safety legislation and building regulations. Award in Practical Fire Risk Assessment such as IFE of CS Todd. Knowledge of methods to monitor the quality of data and identify issues (e.g. reconciliations). Ability to validate, impact assess and to escalate data issues as required. Experience in protecting and monitoring data against misuse and loss. Experience of working to deadlines and achieving targets through own work and work driven through teams.
Apr 16, 2026
Full time
Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 85,000 homes and over 200,000 customers across London and the South. About the role: We are looking for a great communicator as this role will act as the landlord's authorised person and ensure that SNG is compliant with their landlord responsibilities and adhere to regulations and legislation. Able to provide robust management in all areas of fire related activities. Utilise technical expertise in passive and active fire measures as well as in depth practical knowledge of fire risk assessments and mitigating risks. Ensure high level contract management and resolve problems. Some of the Key Areas: Responsible to deliver the right outcome for our customers in a safe and timely way. Responsible for the fire safety compliance areas and be responsible for ensuring that SNG adheres to its regulatory and legislative obligations and that the organisation receives competent advice and guidance. Central point of contact for liaison with the Primary Fire Authority. Lead and be responsible for ensuring that the fire risk assessment programme is carried out on a risk-based basis in line with PAS9980/ PAS79/PAS792 requirements meets all regulatory and legislative requirements. Responsible for the REG38 sign off process, pre-occupation fire door assessments and fire risk assessments are undertaken in a competent, timely and accurate manner. Ensure that actions from fire risk assessments and recommended upgrades are progressed, remedied, and recorded as required. Identify any changes to regulatory requirements that impacts on SNG and its ability to effectively manage its assets. Ensure that the relevant changes and actions are identified and escalated to the Building Safety Compliance Fire Manager. Identify and escalate non-compliance fire activities to the Building Safety Compliance Fire Manager recommending appropriate solutions to recover the compliance position. Knowledge and Skills: Essential Level 4 qualification in Fire Safety. Demonstrable knowledge and experience of leading a team of fire subject matter experts within the Housing Sector. Membership of the IFE / IFSM or an equivalent membership body. Up-to-date knowledge of fire safety legislation and building regulations. Award in Practical Fire Risk Assessment such as IFE of CS Todd. Knowledge of methods to monitor the quality of data and identify issues (e.g. reconciliations). Ability to validate, impact assess and to escalate data issues as required. Experience in protecting and monitoring data against misuse and loss. Experience of working to deadlines and achieving targets through own work and work driven through teams.
Job Advertisement Contract Type: Full Time Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location High Wycombe or Brize Norton, to cover sites in Oxford, Bicester, Wallingford, Aylesbury & Maidenhead Employment Type Permanent, full time Salary Competitive + Company Car/Car Allowance + Benefits Area Manager Role We are seeking an experienced and values-driven Area Manager to lead the delivery of a high-quality repairs and maintenance service, ensuring excellent outcomes for customers, stakeholders and the business. This is a senior operational role with full accountability for performance, budget control and health and safety compliance across the service area. As Area Manager, you will lead and motivate a multi-disciplinary team and specialist supply chain partners, ensuring the effective delivery of planned, reactive and out-of-hours services, with appropriate cover in place for holidays and sickness. You will take ownership of operational performance, managing complex repairs, monitoring KPIs and using data and trend analysis to drive continuous improvement and value for money. You will have profit and loss responsibility, managing delegated budgets through robust financial control, forecasting, exception reporting and remedial actions where required. Working collaboratively with internal teams and external partners, you will proactively identify opportunities to improve service delivery, increase efficiency and support business change while maintaining a strong focus on quality and customer experience. A key part of the role is people leadership. You will create a supportive, fair and positive culture where individuals are engaged, motivated and able to develop their skills. You will manage performance through effective one-to-ones, appraisals and performance reviews, and address employee matters such as sickness, absence, health and safety, grievance and disciplinary issues in line with policy and best practice. You will also work closely with stakeholders to build trusted relationships and deliver a first-class service in line with contractual and bid commitments. As part of the role, you will undertake the necessary training to act as the Responsible Person for Legionella and Asbestos. You will work from our High Wyciombe or Brize Norton sites (whichever is closer to you) with hybrid working available once probation has been passed. About you You will bring strong leadership, communication and decision making skills, with a flexible and agile approach. You will have sound knowledge of repairs and maintenance services, relevant legislation, regulatory requirements and British Standards. Experience managing multi-disciplinary teams and subcontractors in a performance-driven environment is essential. It is important that you have a strong background within the Social Housing sector, or significant Hard Services FM experience, and are a confident communicator with proven continuous improvement success. You will ideally hold, or be working towards, a relevant professional qualification such as CIOB or RICS (or equivalent experience), with a good working knowledge of health and safety management. NEBOSH or IOSH qualifications, and experience as a Responsible Person, are desirable. You will be confident using Microsoft Office applications and comfortable working with performance data to inform decisions. If you are a trusted, caring and commercially aware leader who thrives in a fast-paced environment and is committed to delivering high-quality services, we would welcome your application. What We Offer 6% employee matched pension contribution 25 days annual leave Bonus Company car/car allowance Life assurance 2x annual salary Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. Equal Opportunity and Diversity At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Apr 16, 2026
Full time
Job Advertisement Contract Type: Full Time Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location High Wycombe or Brize Norton, to cover sites in Oxford, Bicester, Wallingford, Aylesbury & Maidenhead Employment Type Permanent, full time Salary Competitive + Company Car/Car Allowance + Benefits Area Manager Role We are seeking an experienced and values-driven Area Manager to lead the delivery of a high-quality repairs and maintenance service, ensuring excellent outcomes for customers, stakeholders and the business. This is a senior operational role with full accountability for performance, budget control and health and safety compliance across the service area. As Area Manager, you will lead and motivate a multi-disciplinary team and specialist supply chain partners, ensuring the effective delivery of planned, reactive and out-of-hours services, with appropriate cover in place for holidays and sickness. You will take ownership of operational performance, managing complex repairs, monitoring KPIs and using data and trend analysis to drive continuous improvement and value for money. You will have profit and loss responsibility, managing delegated budgets through robust financial control, forecasting, exception reporting and remedial actions where required. Working collaboratively with internal teams and external partners, you will proactively identify opportunities to improve service delivery, increase efficiency and support business change while maintaining a strong focus on quality and customer experience. A key part of the role is people leadership. You will create a supportive, fair and positive culture where individuals are engaged, motivated and able to develop their skills. You will manage performance through effective one-to-ones, appraisals and performance reviews, and address employee matters such as sickness, absence, health and safety, grievance and disciplinary issues in line with policy and best practice. You will also work closely with stakeholders to build trusted relationships and deliver a first-class service in line with contractual and bid commitments. As part of the role, you will undertake the necessary training to act as the Responsible Person for Legionella and Asbestos. You will work from our High Wyciombe or Brize Norton sites (whichever is closer to you) with hybrid working available once probation has been passed. About you You will bring strong leadership, communication and decision making skills, with a flexible and agile approach. You will have sound knowledge of repairs and maintenance services, relevant legislation, regulatory requirements and British Standards. Experience managing multi-disciplinary teams and subcontractors in a performance-driven environment is essential. It is important that you have a strong background within the Social Housing sector, or significant Hard Services FM experience, and are a confident communicator with proven continuous improvement success. You will ideally hold, or be working towards, a relevant professional qualification such as CIOB or RICS (or equivalent experience), with a good working knowledge of health and safety management. NEBOSH or IOSH qualifications, and experience as a Responsible Person, are desirable. You will be confident using Microsoft Office applications and comfortable working with performance data to inform decisions. If you are a trusted, caring and commercially aware leader who thrives in a fast-paced environment and is committed to delivering high-quality services, we would welcome your application. What We Offer 6% employee matched pension contribution 25 days annual leave Bonus Company car/car allowance Life assurance 2x annual salary Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. Equal Opportunity and Diversity At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
