Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 4th March 2026 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for a Legal Services Manager to join us! You ll act as the central point of coordination for legal matters across One Manchester, ensuring that legal queries are effectively triaged, appropriately commissioned and managed in line with the organisation s outsourced legal framework. The role supports the business by securing timely, accurate and proportionate legal advice from external providers, coordinating responses and feeding clear, practical guidance back into teams. While the postholder is not expected to provide legal advice directly, they are responsible for ensuring the organisation receives the right advice at the right time, in a cost-effective and compliant manner. What we re looking for: Experience working in a legal, governance, compliance or regulated environment Proven ability to manage external professional relationships or suppliers Strong organisational skills with the ability to manage multiple matters simultaneously Confidence in communicating with senior stakeholders and translating complex information into clear guidance Sound judgement around escalation, risk and when specialist input is required Strong written and verbal communication skills Educated to degree level or equivalent experience Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Feb 25, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 4th March 2026 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for a Legal Services Manager to join us! You ll act as the central point of coordination for legal matters across One Manchester, ensuring that legal queries are effectively triaged, appropriately commissioned and managed in line with the organisation s outsourced legal framework. The role supports the business by securing timely, accurate and proportionate legal advice from external providers, coordinating responses and feeding clear, practical guidance back into teams. While the postholder is not expected to provide legal advice directly, they are responsible for ensuring the organisation receives the right advice at the right time, in a cost-effective and compliant manner. What we re looking for: Experience working in a legal, governance, compliance or regulated environment Proven ability to manage external professional relationships or suppliers Strong organisational skills with the ability to manage multiple matters simultaneously Confidence in communicating with senior stakeholders and translating complex information into clear guidance Sound judgement around escalation, risk and when specialist input is required Strong written and verbal communication skills Educated to degree level or equivalent experience Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Your new company Working for one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. This is a full-time permanent role based in Taunton. Monday - Friday standard office hours. Salary is 25,355 per annum. Your new role We provide clients across all our service lines with a dedicated team, backed by cutting-edge case management technology, allowing us to focus on exceptional customer service and quality. As a Legal Administrator you will work closely with our Conveyancing team to manage client queries, draft relevant documents, and ensure compliance to enable housing transactions goes through smoothly.In this role, you'll: Be a part of a market leading Conveyancing Services team who focus on exceptional customer service and technology. Provide an efficient and effective admin support service to the Conveyancers. Act as first point of contact for enquiries, providing excellent customer service to new and repeat clients. Be responsible for initial matter set-up procedures, to include production of confirmation of instruction letters, updating central records and the entering of entities and capacities on each new client/matter file. Ensure all appropriate quality service and compliance for all matters are met. Manage routine client telephone enquiries, to ensure all required information and details are obtained to comply with file opening requirements. Work in a role which offers an excellent foundation for those aspiring to build a career in Conveyancing. What you'll need to succeed Ideally, a law degree due to the nature of the role. Prior experience working within an administrative function (experience of property transactions would be ideal but is not essential). Ability to manage multiple tasks at once. Commitment to working within a quality standard environment. Strong IT skills with the ability to become familiar with new systems quickly. Excellent team working desire and ability. Availability to work on a daily basis in our Taunton office. A shared vision for our passion for innovation, collaboration, and achieving great things together. What you'll get in return Progression opportunity Pension contribution Holiday allowance Competitive salary. Enhanced parental leave policies. Health and wellbeing initiatives (e.g., mental health support, gym memberships). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 25, 2026
Full time
Your new company Working for one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. This is a full-time permanent role based in Taunton. Monday - Friday standard office hours. Salary is 25,355 per annum. Your new role We provide clients across all our service lines with a dedicated team, backed by cutting-edge case management technology, allowing us to focus on exceptional customer service and quality. As a Legal Administrator you will work closely with our Conveyancing team to manage client queries, draft relevant documents, and ensure compliance to enable housing transactions goes through smoothly.In this role, you'll: Be a part of a market leading Conveyancing Services team who focus on exceptional customer service and technology. Provide an efficient and effective admin support service to the Conveyancers. Act as first point of contact for enquiries, providing excellent customer service to new and repeat clients. Be responsible for initial matter set-up procedures, to include production of confirmation of instruction letters, updating central records and the entering of entities and capacities on each new client/matter file. Ensure all appropriate quality service and compliance for all matters are met. Manage routine client telephone enquiries, to ensure all required information and details are obtained to comply with file opening requirements. Work in a role which offers an excellent foundation for those aspiring to build a career in Conveyancing. What you'll need to succeed Ideally, a law degree due to the nature of the role. Prior experience working within an administrative function (experience of property transactions would be ideal but is not essential). Ability to manage multiple tasks at once. Commitment to working within a quality standard environment. Strong IT skills with the ability to become familiar with new systems quickly. Excellent team working desire and ability. Availability to work on a daily basis in our Taunton office. A shared vision for our passion for innovation, collaboration, and achieving great things together. What you'll get in return Progression opportunity Pension contribution Holiday allowance Competitive salary. Enhanced parental leave policies. Health and wellbeing initiatives (e.g., mental health support, gym memberships). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Title: Interim Chief Executive Officer (Maternity Cover) Annual salary: £65,000 - £67,500 Hours: 40 hours per week over 5 days (occasional evening and weekend work) Contract length: 12 months Place of work: Hybrid working with weekly attendance at two sites in the South East We are supporting a specialist charity providing refuge and accommodation-based support to survivors of domestic abuse. The Board is seeking an experienced Interim Chief Executive Officer to provide confident and steady leadership. You will be accountable for a team of approximately 30 staff, reporting to a Board of seven trustees, and leading through three experienced direct reports (services, finance and fundraising). This role combines organisational and people leadership with a strong and essential focus on legal and regulatory compliance. The primary focus of the role is to ensure the charity remains fully compliant with all statutory and regulatory obligations. The Interim CEO will hold executive oversight of property compliance, health and safety, risk management, audit assurance and data protection (including acting as DPO). This includes ensuring robust systems across fire safety, gas and electrical safety, asbestos management, insurance, lease oversight and broader organisational controls. The successful candidate will bring: Proven senior leadership experience, including working closely with a Board of Trustees Executive-level experience overseeing property portfolios and safety compliance Strong knowledge of housing/property legislation and health and safety regulations Experience embedding risk management frameworks and audit oversight Technical understanding of building maintenance and regulatory standards Preferably, relevant professional or health and safety qualifications (e.g. IOSH or equivalent) Alongside technical capability, we are seeking a leader with high emotional intelligence, integrity and resilience, someone able to build trusted relationships across staff, trustees and external stakeholders, and provide a stabilising presence within a trauma-informed, survivor-centred environment. Experience within domestic abuse or a commitment to learning about domestic abuse, coercive control and trauma-informed leadership is essential. You must be available to commence by 1 May 2026 . Closing date for applications is Wednesday 25th February 2026. Interviews for successful candidates will be held W/C 2nd March 2026 . Applications should be submitted via CV only through the Prospectus website. Applications will be reviewed on a rolling basis, so early application is encouraged. Candidates invited to interview will be asked to complete a short application form as a supporting statement. Applicants will need to demonstrate a commitment to equal opportunities and anti-discriminatory practices. A full DBS check will be carried out for successful applicant. Female applicants only, exemption under the Equality Act 2010 pursuant to Schedule 9, Part 1.
Feb 25, 2026
Full time
Title: Interim Chief Executive Officer (Maternity Cover) Annual salary: £65,000 - £67,500 Hours: 40 hours per week over 5 days (occasional evening and weekend work) Contract length: 12 months Place of work: Hybrid working with weekly attendance at two sites in the South East We are supporting a specialist charity providing refuge and accommodation-based support to survivors of domestic abuse. The Board is seeking an experienced Interim Chief Executive Officer to provide confident and steady leadership. You will be accountable for a team of approximately 30 staff, reporting to a Board of seven trustees, and leading through three experienced direct reports (services, finance and fundraising). This role combines organisational and people leadership with a strong and essential focus on legal and regulatory compliance. The primary focus of the role is to ensure the charity remains fully compliant with all statutory and regulatory obligations. The Interim CEO will hold executive oversight of property compliance, health and safety, risk management, audit assurance and data protection (including acting as DPO). This includes ensuring robust systems across fire safety, gas and electrical safety, asbestos management, insurance, lease oversight and broader organisational controls. The successful candidate will bring: Proven senior leadership experience, including working closely with a Board of Trustees Executive-level experience overseeing property portfolios and safety compliance Strong knowledge of housing/property legislation and health and safety regulations Experience embedding risk management frameworks and audit oversight Technical understanding of building maintenance and regulatory standards Preferably, relevant professional or health and safety qualifications (e.g. IOSH or equivalent) Alongside technical capability, we are seeking a leader with high emotional intelligence, integrity and resilience, someone able to build trusted relationships across staff, trustees and external stakeholders, and provide a stabilising presence within a trauma-informed, survivor-centred environment. Experience within domestic abuse or a commitment to learning about domestic abuse, coercive control and trauma-informed leadership is essential. You must be available to commence by 1 May 2026 . Closing date for applications is Wednesday 25th February 2026. Interviews for successful candidates will be held W/C 2nd March 2026 . Applications should be submitted via CV only through the Prospectus website. Applications will be reviewed on a rolling basis, so early application is encouraged. Candidates invited to interview will be asked to complete a short application form as a supporting statement. Applicants will need to demonstrate a commitment to equal opportunities and anti-discriminatory practices. A full DBS check will be carried out for successful applicant. Female applicants only, exemption under the Equality Act 2010 pursuant to Schedule 9, Part 1.
Our client close to Heathrow is looking for a Customs Operations Specialist Job Description This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities click apply for full job details
Feb 25, 2026
Full time
Our client close to Heathrow is looking for a Customs Operations Specialist Job Description This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities click apply for full job details
We are seeking a Compliance Manager for Electrical and Lifts to oversee compliance and safety standards for electrical and lift services within the property department of a Housing Provider. This permanent role is based in West London and requires a professional with a strong understanding of regulatory requirements and technical expertise. Client Details Our client are a resident focused Housing provider based in West London with a great set of values and ready to move things forward across key areas of Compliance. Description As the Compliance Manager for Electrical and Lifts, you will: Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk Carry out quality control inspections, both directly and with specialist consultants Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed Work with the Head of Compliance and performance team to ensure the integrity of data Confidently present performance data at all levels of the organisation and to external regulatory bodies Provide a lead technical role for all investment and development projects Support procurement and the commissioning of contracts by developing performance specifications and service standards Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant Be accountable for accurate forecasting, management, and control of the annual budget Be a great team player and keep doing what it takes to keep the business moving forward Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices Ensure robust incident management, including root cause analysis and lessons learned following any electrical or lift-related safety events Manage other smaller compliance related work streams such as lighting protection and automatic gate servicing Profile The successful Compliance Manager for Electrical and Lifts should have: Working in a similar role, successfully managing compliance risk in social housing Electrical and lifting legislation and regulatory requirements, including basic lift safety Using data intelligently to drive better business performance, whilst understanding the potential risks and impact of decisions Analysing compliance performance and engaging with other teams to deliver remedial actions and high levels of customer satisfaction City & Guilds/NVQ 3 in Electrical Discipline AM2 C&G IEE Wiring Regulation 18th Edition Evidence of continuous professional development The ability to regularly be in West London as part of their hybrid working policy Job Offer On offer for the successful Compliance Manager for Electrical and Lifts is a: Competitive salary Comprehensive pension scheme Generous company benefits and perks
Feb 24, 2026
Full time
We are seeking a Compliance Manager for Electrical and Lifts to oversee compliance and safety standards for electrical and lift services within the property department of a Housing Provider. This permanent role is based in West London and requires a professional with a strong understanding of regulatory requirements and technical expertise. Client Details Our client are a resident focused Housing provider based in West London with a great set of values and ready to move things forward across key areas of Compliance. Description As the Compliance Manager for Electrical and Lifts, you will: Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk Carry out quality control inspections, both directly and with specialist consultants Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed Work with the Head of Compliance and performance team to ensure the integrity of data Confidently present performance data at all levels of the organisation and to external regulatory bodies Provide a lead technical role for all investment and development projects Support procurement and the commissioning of contracts by developing performance specifications and service standards Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant Be accountable for accurate forecasting, management, and control of the annual budget Be a great team player and keep doing what it takes to keep the business moving forward Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices Ensure robust incident management, including root cause analysis and lessons learned following any electrical or lift-related safety events Manage other smaller compliance related work streams such as lighting protection and automatic gate servicing Profile The successful Compliance Manager for Electrical and Lifts should have: Working in a similar role, successfully managing compliance risk in social housing Electrical and lifting legislation and regulatory requirements, including basic lift safety Using data intelligently to drive better business performance, whilst understanding the potential risks and impact of decisions Analysing compliance performance and engaging with other teams to deliver remedial actions and high levels of customer satisfaction City & Guilds/NVQ 3 in Electrical Discipline AM2 C&G IEE Wiring Regulation 18th Edition Evidence of continuous professional development The ability to regularly be in West London as part of their hybrid working policy Job Offer On offer for the successful Compliance Manager for Electrical and Lifts is a: Competitive salary Comprehensive pension scheme Generous company benefits and perks
Assembly Team Leader Lancing 30-40K Experienced Assembly Team Leader required to work for a specialist manufacturing business in Lancing. We are looking for someone with proven management skills combined with a positive, "can-do" attitude and a willingness to learn new skills are essential for this position, together with reliability, punctuality and the ability to provide leadership and motivation to your team. Production Responsibilities Master all Assembly processes Train and mentor new production staff Attend daily production huddles in order to understand workload priorities and schedule work accordingly Liaise with the Production Manager regarding staffing requirements Brief your team on project specifics and distribute work to staff members whilst giving consideration to their individual strengths Pick bulk issue components required for completing works orders every day Take full responsibility for Primary Assembly quality control Use Barcoding & Warehousing to complete works orders etc. Use software packages Shop Floor Data Capture to feedback operation times etc. Apply lean manufacturing principles in order to eliminate waste and drive continuous improvement in all areas of production KPIs Primary Assembly workbenches to be fully prepared by 07:30am every morning Production area to be left clean, tidy and organised at the end of every day ("A place for everything and everything in its place") Qualifications Some of the following would be useful but are not necessarily essential: Core General Education including; NVQ / SVQ Level 2 or 3 in Performing Manufacturing Operations BTEC Level 2 or 3 in Engineering / Manufacturing EAL Level 3 Certificate in Team Leadership (Manufacturing) Leadership & Management Certifications Essential Safety & Compliance Process Improvement/Lean Methodology This is an excellent opportunity to work for a leading organisation where you will be able to learn and progress your career. If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on (phone number removed) or submit your CV to (url removed) alternatively, apply to this advert! Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with there details and if they are placed by Proactive you will receive 250. T&Cs apply Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Feb 24, 2026
Full time
Assembly Team Leader Lancing 30-40K Experienced Assembly Team Leader required to work for a specialist manufacturing business in Lancing. We are looking for someone with proven management skills combined with a positive, "can-do" attitude and a willingness to learn new skills are essential for this position, together with reliability, punctuality and the ability to provide leadership and motivation to your team. Production Responsibilities Master all Assembly processes Train and mentor new production staff Attend daily production huddles in order to understand workload priorities and schedule work accordingly Liaise with the Production Manager regarding staffing requirements Brief your team on project specifics and distribute work to staff members whilst giving consideration to their individual strengths Pick bulk issue components required for completing works orders every day Take full responsibility for Primary Assembly quality control Use Barcoding & Warehousing to complete works orders etc. Use software packages Shop Floor Data Capture to feedback operation times etc. Apply lean manufacturing principles in order to eliminate waste and drive continuous improvement in all areas of production KPIs Primary Assembly workbenches to be fully prepared by 07:30am every morning Production area to be left clean, tidy and organised at the end of every day ("A place for everything and everything in its place") Qualifications Some of the following would be useful but are not necessarily essential: Core General Education including; NVQ / SVQ Level 2 or 3 in Performing Manufacturing Operations BTEC Level 2 or 3 in Engineering / Manufacturing EAL Level 3 Certificate in Team Leadership (Manufacturing) Leadership & Management Certifications Essential Safety & Compliance Process Improvement/Lean Methodology This is an excellent opportunity to work for a leading organisation where you will be able to learn and progress your career. If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on (phone number removed) or submit your CV to (url removed) alternatively, apply to this advert! Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with there details and if they are placed by Proactive you will receive 250. T&Cs apply Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
Feb 24, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
Head of Service - Community Led Support Team Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Service Manager within the Community Led Support Team to work full time based in Swindon. The salary for this permanent Service Manager job is up to £73,416per annum. You will ensure that your service areas are delivering safe and effective services as described within relevant statutory duties. The aim is the delivery of a high quality, effective and efficient services for Swindon residents, delivered within the required outcomes of the Council's plan. You will represent your service areas at the Quality and Assurance Board, preparing and presenting detailed performance reports that ensure the voice if the person using our service is heard and valued. Learning from Quality Assurance, complaints and Safeguarding Adult Reviews, inform your effective service improvement plans. You will lead on several continuous improvement deliverables across the service, and ensure delivery of agreed savings and cost reduction plans. You will provide specialist advice and input to the development and delivery of policy, strategy, and inspection activity, working with other specialist areas to ensure a corporate and collaborative approach. You will work with the Senior Leadership Team to support the preparation and delivery of briefings and presentations for Members, the Director of Adult Services and the Corporate Director Adult Services, Health & Housing. You will solve problems and manage complex strategy development, taking the most complex decisions, applying greatest discretion and judgement in relation to the policy guidelines. You will ensure effective stakeholder management, developing, managing and supporting external partnerships/relations, and working with key internal stakeholders to ensure a responsive and proactive delivery of the service that delivers the Council's outcomes and meetings the needs of the people we serve. You oversee the planned audit activity in your services areas in line with the Adult performance framework and governance, working with your peers to improve care and support where it does not yet meet the standard of quality that people should experience. You will maintain and update the knowledge of the service throughout the organisation including the updating of policy and practice, developing best practice and contributing to continuous improvement in service delivery. You will support the collection of data that you will analyse to inform our continuous improvement journey, recognising the experience and voice of the person as a valued data source. Requirements of the Service Manager: CQSW, DipSW, BA Social Work of equivalent professional qualification. Management qualification at least at Level 4. At least 1 years' experience of supervising professional staff. Knowledge of relevant childcare legislation. Ability to travel independently to all required areas by the job's responsibilities. Contact: This Service Manager job is advertised by Zehnn Young; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement. Excellent 1,016 reviews on
Feb 24, 2026
Full time
Head of Service - Community Led Support Team Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Service Manager within the Community Led Support Team to work full time based in Swindon. The salary for this permanent Service Manager job is up to £73,416per annum. You will ensure that your service areas are delivering safe and effective services as described within relevant statutory duties. The aim is the delivery of a high quality, effective and efficient services for Swindon residents, delivered within the required outcomes of the Council's plan. You will represent your service areas at the Quality and Assurance Board, preparing and presenting detailed performance reports that ensure the voice if the person using our service is heard and valued. Learning from Quality Assurance, complaints and Safeguarding Adult Reviews, inform your effective service improvement plans. You will lead on several continuous improvement deliverables across the service, and ensure delivery of agreed savings and cost reduction plans. You will provide specialist advice and input to the development and delivery of policy, strategy, and inspection activity, working with other specialist areas to ensure a corporate and collaborative approach. You will work with the Senior Leadership Team to support the preparation and delivery of briefings and presentations for Members, the Director of Adult Services and the Corporate Director Adult Services, Health & Housing. You will solve problems and manage complex strategy development, taking the most complex decisions, applying greatest discretion and judgement in relation to the policy guidelines. You will ensure effective stakeholder management, developing, managing and supporting external partnerships/relations, and working with key internal stakeholders to ensure a responsive and proactive delivery of the service that delivers the Council's outcomes and meetings the needs of the people we serve. You oversee the planned audit activity in your services areas in line with the Adult performance framework and governance, working with your peers to improve care and support where it does not yet meet the standard of quality that people should experience. You will maintain and update the knowledge of the service throughout the organisation including the updating of policy and practice, developing best practice and contributing to continuous improvement in service delivery. You will support the collection of data that you will analyse to inform our continuous improvement journey, recognising the experience and voice of the person as a valued data source. Requirements of the Service Manager: CQSW, DipSW, BA Social Work of equivalent professional qualification. Management qualification at least at Level 4. At least 1 years' experience of supervising professional staff. Knowledge of relevant childcare legislation. Ability to travel independently to all required areas by the job's responsibilities. Contact: This Service Manager job is advertised by Zehnn Young; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement. Excellent 1,016 reviews on
Scheme Manager Location: Southampton Yearly Salary: £22,932 Vacancy Type: Fixed Term Contract until March 2027 (Maternity Cover), 35 hours per week Closing Date: 23 March 2026 Are you passionate about helping people live independently in a safe and supportive environment? They're looking for a proactive and caring individual to join them, a welcoming retirement living scheme in Portswood, Southampton. As the Scheme Manager, you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover: They are a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. About the company At the core of their mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by their Vision - that everyone should have the opportunity to have a place that they can call home - they offer homes for rent, shared ownership, and purchase. Their specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Feb 24, 2026
Full time
Scheme Manager Location: Southampton Yearly Salary: £22,932 Vacancy Type: Fixed Term Contract until March 2027 (Maternity Cover), 35 hours per week Closing Date: 23 March 2026 Are you passionate about helping people live independently in a safe and supportive environment? They're looking for a proactive and caring individual to join them, a welcoming retirement living scheme in Portswood, Southampton. As the Scheme Manager, you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover: They are a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. About the company At the core of their mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by their Vision - that everyone should have the opportunity to have a place that they can call home - they offer homes for rent, shared ownership, and purchase. Their specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Treatment Access and Services Center is a nonprofit drug and alcohol organization located in downtown Reading, Pennsylvania. For over 30 years, our mission has been to help individuals attain treatment and recovery from addiction as an alternative to incarceration. Our Certified Recovery Specialists help individuals overcome the barriers commonly found in the early stages of addiction recovery. We are currently seeking a team of Certified Recovery Specialists to support Treatment Court participants living at the Specialty Court Recovery Housing program at the YMCA in downtown Reading. The ideal candidates have prior experience working with persons with substance use disorders and know how to help individuals create and follow recovery plans.We need help on the 1st, 2nd, and 3rd shifts on weekends and holidays. Pay differential included! YOU MUST BE A PERSON IN RECOVERY FROM A SUBSTANCE USE DISORDER TO BE ELIGIBLE FOR THIS POSITION. Preferred candidates have attained the CRS certification. Job Type: Part-time Pay: $20 - $24 per hour Expected hours: 16 per week Employee assistance program Schedule 8-hour shift Day shift Evening shift Overnight shift People with a criminal record are encouraged to apply Responsibilities Provides peer-to-peer recovery support services of the Specialty Court Recovery House Program. Meets regularly with the Specialty Court Recovery House program director and intensive case managers to ensure continuity of care and program compliance with each resident. May collect random urine specimens, conduct room searches, provide access to medications, and facilitate group educational sessions at the Specialty Court Recovery House as needed. Maintains strict adherence to confidentiality requirements and ethical standards during interactions with clients, family members, referral sources, etc. Qualifications YOU MUST BE A PERSON IN RECOVERY FROM A SUBSTANCE USE DISORDER TO BE ELIGIBLE FOR THIS POSITION. Preferred candidates have attained the CRS certification. Compensation $20 - $24 hourly About TASC Treatment Access and Services Center (TASC) is a nonprofit drug and alcohol agency in downtown Reading, Pa. TASC's mission is to provide drug and alcohol treatment as an alternative to incarceration for nonviolent criminal offenders and other individuals. As an intervention agency, TASC conducts substance use screenings, assessments, and treatment referrals for inmates at the Berks County Jail System and emergency room patients at Tower Health/Reading Hospital as part of the Warm Hand-Off program. TASC provides urinalysis testing and works closely with the Berks County Treatment Court programs and the Adult Probation & Parole Office. Finally, through the Awaken Mental Health Case Management program, TASC provides support to adults with severe mental illness throughout Berks County. Together, through its many service units, the 60 employees working at TASC help thousands of individuals overcome the devastating effects of substance use and mental illness each year.
Feb 23, 2026
Full time
Treatment Access and Services Center is a nonprofit drug and alcohol organization located in downtown Reading, Pennsylvania. For over 30 years, our mission has been to help individuals attain treatment and recovery from addiction as an alternative to incarceration. Our Certified Recovery Specialists help individuals overcome the barriers commonly found in the early stages of addiction recovery. We are currently seeking a team of Certified Recovery Specialists to support Treatment Court participants living at the Specialty Court Recovery Housing program at the YMCA in downtown Reading. The ideal candidates have prior experience working with persons with substance use disorders and know how to help individuals create and follow recovery plans.We need help on the 1st, 2nd, and 3rd shifts on weekends and holidays. Pay differential included! YOU MUST BE A PERSON IN RECOVERY FROM A SUBSTANCE USE DISORDER TO BE ELIGIBLE FOR THIS POSITION. Preferred candidates have attained the CRS certification. Job Type: Part-time Pay: $20 - $24 per hour Expected hours: 16 per week Employee assistance program Schedule 8-hour shift Day shift Evening shift Overnight shift People with a criminal record are encouraged to apply Responsibilities Provides peer-to-peer recovery support services of the Specialty Court Recovery House Program. Meets regularly with the Specialty Court Recovery House program director and intensive case managers to ensure continuity of care and program compliance with each resident. May collect random urine specimens, conduct room searches, provide access to medications, and facilitate group educational sessions at the Specialty Court Recovery House as needed. Maintains strict adherence to confidentiality requirements and ethical standards during interactions with clients, family members, referral sources, etc. Qualifications YOU MUST BE A PERSON IN RECOVERY FROM A SUBSTANCE USE DISORDER TO BE ELIGIBLE FOR THIS POSITION. Preferred candidates have attained the CRS certification. Compensation $20 - $24 hourly About TASC Treatment Access and Services Center (TASC) is a nonprofit drug and alcohol agency in downtown Reading, Pa. TASC's mission is to provide drug and alcohol treatment as an alternative to incarceration for nonviolent criminal offenders and other individuals. As an intervention agency, TASC conducts substance use screenings, assessments, and treatment referrals for inmates at the Berks County Jail System and emergency room patients at Tower Health/Reading Hospital as part of the Warm Hand-Off program. TASC provides urinalysis testing and works closely with the Berks County Treatment Court programs and the Adult Probation & Parole Office. Finally, through the Awaken Mental Health Case Management program, TASC provides support to adults with severe mental illness throughout Berks County. Together, through its many service units, the 60 employees working at TASC help thousands of individuals overcome the devastating effects of substance use and mental illness each year.
We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries. Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups. Actively attend resident meetings, community events and forums to encourage participation and build positive relationships. Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development. Follow up survey responses where necessary to gain deeper insight into tenant concerns. Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations. Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery. Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content. Maintain and update engagement information across digital platforms and communication channels. Act as a specialist adviser on resident engagement matters to colleagues. Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately. Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales. Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements. Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches. Key Requirements Experience working within resident engagement, tenant participation or housing services. Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability. Experience supporting tenant forums, focus groups or community engagement activities. Strong communication skills, both written and verbal. Experience producing engagement reports, newsletters or communications materials. Ability to gather and analyse tenant feedback to inform service improvement. Experience working collaboratively across departments. Good organisational skills with the ability to manage multiple priorities. Understanding of complaints processes within housing services. Commitment to equality, diversity and inclusive engagement. Driving License and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers and Housing Compliance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 23, 2026
Contractor
We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries. Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups. Actively attend resident meetings, community events and forums to encourage participation and build positive relationships. Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development. Follow up survey responses where necessary to gain deeper insight into tenant concerns. Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations. Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery. Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content. Maintain and update engagement information across digital platforms and communication channels. Act as a specialist adviser on resident engagement matters to colleagues. Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately. Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales. Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements. Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches. Key Requirements Experience working within resident engagement, tenant participation or housing services. Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability. Experience supporting tenant forums, focus groups or community engagement activities. Strong communication skills, both written and verbal. Experience producing engagement reports, newsletters or communications materials. Ability to gather and analyse tenant feedback to inform service improvement. Experience working collaboratively across departments. Good organisational skills with the ability to manage multiple priorities. Understanding of complaints processes within housing services. Commitment to equality, diversity and inclusive engagement. Driving License and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers and Housing Compliance roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Administrative Assistant - DCA Office (Potters Bar) Annual Salary: £23,868.00Hours: 37.5 per week Location: Potters Bar We're looking for an organised, confident Administrative Assistant to join our busy DCA office in Potters Bar. You'll provide vital admin support to our Supported Living services - from managing files and producing reports to handling calls, taking minutes, and keeping our office running smoothly. What you'll need: Strong admin & IT skills Friendly, professional telephone manner Ability to stay organised and work as part of a team What we offer: 28 days holiday (incl. bank hols) Flexible holiday purchase scheme Paid DBS check Pension & Employee Assistance Programme Career development & recognition schemes Refer a Friend bonus (£250) Key Responsibilities General administration: word processing, data entry, reports, letters, photocopying, scanning, and uploading documents. Maintain and organise filing systems, records, and correspondence. Manage electronic file systems and oversee office operations. Take messages, arrange appointments, and follow up on queries. Attend and minute meetings as required. Produce the monthly staff newsletter. Liaise with managers, deputy managers, stakeholders, and other departments. Order stationery and clinicare supplies for services. Support with training, recruitment, financial procedures, and internal reporting. Ensure accurate record-keeping and smooth administrative systems. Assist with ad hoc tasks and contribute to team-building activities. Ensure confidentiality and compliance with company policies. General Tasks: To report any incident or accident to senior staff. To ensure that CareTech's policy is positive. To participate in the organisation staff appraisal system. To accept training opportunities when they are identified. To ensure that all information is treated as confidential unless otherwise directed. To cover any other reasonable duties required by the Company. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
Feb 23, 2026
Full time
Administrative Assistant - DCA Office (Potters Bar) Annual Salary: £23,868.00Hours: 37.5 per week Location: Potters Bar We're looking for an organised, confident Administrative Assistant to join our busy DCA office in Potters Bar. You'll provide vital admin support to our Supported Living services - from managing files and producing reports to handling calls, taking minutes, and keeping our office running smoothly. What you'll need: Strong admin & IT skills Friendly, professional telephone manner Ability to stay organised and work as part of a team What we offer: 28 days holiday (incl. bank hols) Flexible holiday purchase scheme Paid DBS check Pension & Employee Assistance Programme Career development & recognition schemes Refer a Friend bonus (£250) Key Responsibilities General administration: word processing, data entry, reports, letters, photocopying, scanning, and uploading documents. Maintain and organise filing systems, records, and correspondence. Manage electronic file systems and oversee office operations. Take messages, arrange appointments, and follow up on queries. Attend and minute meetings as required. Produce the monthly staff newsletter. Liaise with managers, deputy managers, stakeholders, and other departments. Order stationery and clinicare supplies for services. Support with training, recruitment, financial procedures, and internal reporting. Ensure accurate record-keeping and smooth administrative systems. Assist with ad hoc tasks and contribute to team-building activities. Ensure confidentiality and compliance with company policies. General Tasks: To report any incident or accident to senior staff. To ensure that CareTech's policy is positive. To participate in the organisation staff appraisal system. To accept training opportunities when they are identified. To ensure that all information is treated as confidential unless otherwise directed. To cover any other reasonable duties required by the Company. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
Contract Liaison Officer Based: Burton office working on Site around Burton, Uttoxeter and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements, Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 23, 2026
Full time
Contract Liaison Officer Based: Burton office working on Site around Burton, Uttoxeter and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements, Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Somerset NHS Foundation Trust is seeking an experienced and motivated Quality Assurance Manager (Research) to lead and shape our research quality and governance function. This is an excellent opportunity for a QA professional who wants to work at system level, influence practice across multiple clinical specialties, and play a central role in strengthening a growing and ambitious research portfolio. The QA Manager will be responsible for leading the Trust's research quality assurance and governance functions across both Trust-sponsored and hosted clinical trials. The postholder will develop, implement, and maintain systems to ensure all research conducted within the Trust is compliant with UK Clinical Trials Regulations, ICH-GCP, Health Research Authority (HRA) requirements, MHRA inspection standards, and Trust policies. They will act as the operational lead for audit, monitoring, inspection readiness, and quality management, supporting the Research Manager who retains strategic oversight of research governance and sponsorship responsibilities. This is a key senior role within the Department of Clinical Research (DoCR), with responsibility for ensuring that all research activity across the Trust, both sponsored and hosted, is delivered to the highest standards of quality, compliance, and patient safety. contributing to embedding a culture of quality across the Trust, through training, support, and partnership working with investigators, research delivery teams, and external stakeholders. Main duties of the job The postholder will act as the operational lead for research quality assurance, including audit, monitoring, inspection readiness and quality management systems, working closely with the Research Manager who holds operational oversight of research governance and sponsorship. As Quality Assurance Manager, you will: Lead the development, implementation, and maintenance of the Trust's Research Quality Management System (QMS), including SOPs, CAPA management, and quality oversight processes Design and deliver a proactive internal audit and monitoring programme across all sponsored and hosted studies Act as the Trust's lead contact for MHRA, HRA, NIHR, and funder inspections, coordinating inspection preparation, responses, and follow up actions Support fulfilment of sponsor responsibilities for Trust sponsored trials, including risk assessments, monitoring strategy, safety reporting, and TMF quality checks Oversee governance and quality assurance for hosted studies, ensuring capacity and capability assessments, regulatory compliance, and high quality delivery Lead and deliver training on GCP, SOPs, and governance for investigators, research nurses, and wider Trust staff Supervise QA Monitors/Officers and contribute to developing QA capacity within the department Working with the Research Manager and Head of Research to develop strategic improvements, strengthen systems, and embed a culture of research quality across the Trust. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Job responsibilities Work within a supportive, expanding research department at a Trust committed to innovation and high quality research Play a central role in shaping QA systems and governance for a growing research portfolio Opportunities for ongoing development and specialist training in research quality and governance Be part of a collaborative, motivated team advancing research that directly benefits patients across Somerset For an informal discussion about the role, please contact: Flo Cullen, Please refer to the job description for further details on the role. When completing your application please make sure to tell us how your experience and skills fit the person specification. Person Specification Qualifications Degree in life sciences, health sciences, or related field Good Clinical Practice (GCP) training (current/valid) Postgraduate qualification in research management, QA, or related discipline Experience Substantial experience in research governance or QA within NHS, academic, or industry settings Experience conducting audits and managing CAPA Experience preparing for and supporting MHRA/HRA inspections Experience supporting sponsor responsibilities (e.g. monitoring, safety reporting, TMF quality checks) Experience advising investigators and staff on governance/QA requirements Experience supervising or mentoring staff Experience contributing to infrastructure or capacity building bids Experience with hosted and sponsored trial portfolios Additional Criteria Substantial experience in research governance or quality assurance within NHS, academic, or industry settings. Strong knowledge of UK Clinical Trials Regulations, ICHGCP, audit processes, and CAPA management. Experience supporting or preparing for MHRA/HRA inspections. Experience advising investigators and research teams on compliance and quality requirements. Strong organisational, analytical, and project management skills, with the ability to manage competing priorities. Excellent communication skills and the confidence to influence, advise, and build relationships at all levels. Experience contributing to sponsorship activities, trial monitoring, or regulatory submissions. Familiarity with NIHR systems and national research frameworks. Knowledge of ISO or broader QA frameworks. Experience supervising or mentoring staff. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 23, 2026
Full time
Somerset NHS Foundation Trust is seeking an experienced and motivated Quality Assurance Manager (Research) to lead and shape our research quality and governance function. This is an excellent opportunity for a QA professional who wants to work at system level, influence practice across multiple clinical specialties, and play a central role in strengthening a growing and ambitious research portfolio. The QA Manager will be responsible for leading the Trust's research quality assurance and governance functions across both Trust-sponsored and hosted clinical trials. The postholder will develop, implement, and maintain systems to ensure all research conducted within the Trust is compliant with UK Clinical Trials Regulations, ICH-GCP, Health Research Authority (HRA) requirements, MHRA inspection standards, and Trust policies. They will act as the operational lead for audit, monitoring, inspection readiness, and quality management, supporting the Research Manager who retains strategic oversight of research governance and sponsorship responsibilities. This is a key senior role within the Department of Clinical Research (DoCR), with responsibility for ensuring that all research activity across the Trust, both sponsored and hosted, is delivered to the highest standards of quality, compliance, and patient safety. contributing to embedding a culture of quality across the Trust, through training, support, and partnership working with investigators, research delivery teams, and external stakeholders. Main duties of the job The postholder will act as the operational lead for research quality assurance, including audit, monitoring, inspection readiness and quality management systems, working closely with the Research Manager who holds operational oversight of research governance and sponsorship. As Quality Assurance Manager, you will: Lead the development, implementation, and maintenance of the Trust's Research Quality Management System (QMS), including SOPs, CAPA management, and quality oversight processes Design and deliver a proactive internal audit and monitoring programme across all sponsored and hosted studies Act as the Trust's lead contact for MHRA, HRA, NIHR, and funder inspections, coordinating inspection preparation, responses, and follow up actions Support fulfilment of sponsor responsibilities for Trust sponsored trials, including risk assessments, monitoring strategy, safety reporting, and TMF quality checks Oversee governance and quality assurance for hosted studies, ensuring capacity and capability assessments, regulatory compliance, and high quality delivery Lead and deliver training on GCP, SOPs, and governance for investigators, research nurses, and wider Trust staff Supervise QA Monitors/Officers and contribute to developing QA capacity within the department Working with the Research Manager and Head of Research to develop strategic improvements, strengthen systems, and embed a culture of research quality across the Trust. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Job responsibilities Work within a supportive, expanding research department at a Trust committed to innovation and high quality research Play a central role in shaping QA systems and governance for a growing research portfolio Opportunities for ongoing development and specialist training in research quality and governance Be part of a collaborative, motivated team advancing research that directly benefits patients across Somerset For an informal discussion about the role, please contact: Flo Cullen, Please refer to the job description for further details on the role. When completing your application please make sure to tell us how your experience and skills fit the person specification. Person Specification Qualifications Degree in life sciences, health sciences, or related field Good Clinical Practice (GCP) training (current/valid) Postgraduate qualification in research management, QA, or related discipline Experience Substantial experience in research governance or QA within NHS, academic, or industry settings Experience conducting audits and managing CAPA Experience preparing for and supporting MHRA/HRA inspections Experience supporting sponsor responsibilities (e.g. monitoring, safety reporting, TMF quality checks) Experience advising investigators and staff on governance/QA requirements Experience supervising or mentoring staff Experience contributing to infrastructure or capacity building bids Experience with hosted and sponsored trial portfolios Additional Criteria Substantial experience in research governance or quality assurance within NHS, academic, or industry settings. Strong knowledge of UK Clinical Trials Regulations, ICHGCP, audit processes, and CAPA management. Experience supporting or preparing for MHRA/HRA inspections. Experience advising investigators and research teams on compliance and quality requirements. Strong organisational, analytical, and project management skills, with the ability to manage competing priorities. Excellent communication skills and the confidence to influence, advise, and build relationships at all levels. Experience contributing to sponsorship activities, trial monitoring, or regulatory submissions. Familiarity with NIHR systems and national research frameworks. Knowledge of ISO or broader QA frameworks. Experience supervising or mentoring staff. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Atlas Recruitment Group Limited
Ingatestone, Essex
Job Title: Bid Specialist - Construction (Social Housing Focus) About Us: Join a fast-growing, successful construction company where your expertise drives winning bids and shapes impactful projects. The Role: We're looking for a detail-oriented Bid Specialist with a strong construction background to manage the end-to-end bid process. You'll ensure accuracy, competitiveness, and compliance while collaborating with clients, vendors, and project teams. Social housing experience is essential. What You'll Do: Prepare and coordinate bids, proposals, and tender documents. Accurately estimate costs, materials, and labour. Develop bid strategies aligned with project goals and budgets. Coordinate with vendors, suppliers, and subcontractors for competitive pricing. Review bids for compliance, profitability, and risk mitigation. Engage with clients, architects, engineers, and project managers to meet expectations. Maintain thorough documentation and report on bid outcomes. You Bring: Proven experience in construction bidding or project management. Solid knowledge of construction processes. Social housing project experience. Strong attention to detail, collaboration, and analytical skills. Why Join Us: Be part of a dynamic team shaping impactful construction projects while advancing your career in a fast-paced, rewarding environment.
Feb 22, 2026
Full time
Job Title: Bid Specialist - Construction (Social Housing Focus) About Us: Join a fast-growing, successful construction company where your expertise drives winning bids and shapes impactful projects. The Role: We're looking for a detail-oriented Bid Specialist with a strong construction background to manage the end-to-end bid process. You'll ensure accuracy, competitiveness, and compliance while collaborating with clients, vendors, and project teams. Social housing experience is essential. What You'll Do: Prepare and coordinate bids, proposals, and tender documents. Accurately estimate costs, materials, and labour. Develop bid strategies aligned with project goals and budgets. Coordinate with vendors, suppliers, and subcontractors for competitive pricing. Review bids for compliance, profitability, and risk mitigation. Engage with clients, architects, engineers, and project managers to meet expectations. Maintain thorough documentation and report on bid outcomes. You Bring: Proven experience in construction bidding or project management. Solid knowledge of construction processes. Social housing project experience. Strong attention to detail, collaboration, and analytical skills. Why Join Us: Be part of a dynamic team shaping impactful construction projects while advancing your career in a fast-paced, rewarding environment.
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Nottingham Office - Located in Park View House, 58 The Ropewalk, Nottingham, NG1 5DW. Easily accessible from Nottingham station and main bus routes. A central location near the city's professional quarter and green park spaces. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Feb 20, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Nottingham Office - Located in Park View House, 58 The Ropewalk, Nottingham, NG1 5DW. Easily accessible from Nottingham station and main bus routes. A central location near the city's professional quarter and green park spaces. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Birmingham Office - Located in Paradise Birmingham, 3 Chamberlain Square, Birmingham, B3 3AX. Within walking distance of Birmingham New Street and Snow Hill stations. Situated in the heart of the city's business and leisure district, with stunning modern architecture. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Feb 20, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Birmingham Office - Located in Paradise Birmingham, 3 Chamberlain Square, Birmingham, B3 3AX. Within walking distance of Birmingham New Street and Snow Hill stations. Situated in the heart of the city's business and leisure district, with stunning modern architecture. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At the organisation, they're looking for a proactive and caring individual to join them at a welcoming retirement living scheme just a short walk away from Swindon town centre. As their Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Feb 20, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At the organisation, they're looking for a proactive and caring individual to join them at a welcoming retirement living scheme just a short walk away from Swindon town centre. As their Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Scheme Manager (Residential - Live In) Location: Amersham Salary: £19,656 per annum Vacancy Type : Part Time (30 hours per week) Closing Date: 19 March, 2026 The lodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55's and is managed by a Residential Scheme Manager. That's where you come in. They're now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports their residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. Please note, accommodation costs will be deducted from the annual salary. The ideal candidate: Experience of working in a housing environment. Highly customer focused. Good IT skills, including the ability to use databases, tablets etc. Good numerical skills and the ability to support the monitoring of budgets. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with others. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Deliver excellent customer service, including response and resolution of customer feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Feb 20, 2026
Full time
Scheme Manager (Residential - Live In) Location: Amersham Salary: £19,656 per annum Vacancy Type : Part Time (30 hours per week) Closing Date: 19 March, 2026 The lodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55's and is managed by a Residential Scheme Manager. That's where you come in. They're now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports their residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. Please note, accommodation costs will be deducted from the annual salary. The ideal candidate: Experience of working in a housing environment. Highly customer focused. Good IT skills, including the ability to use databases, tablets etc. Good numerical skills and the ability to support the monitoring of budgets. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with others. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Deliver excellent customer service, including response and resolution of customer feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met. Responsibilities Manage all resource planning activities to ensure maximum efficiency Enable K.P.I s to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team s attention. (These must be kept for monitoring purpose.) All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above Providing customer service to residents and customers Dealing with queries from residents, changing appointments Arranging appointments for residents Assist when required to undertake customer satisfaction surveys Attend meetings as requested and deliver service updates to your team at your internal meetings Participate in ensuring a positive team spirit within contract Making sure ID badges are worn and office attire is correct at all times Follow the company s policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Assisting with people management issues Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance About You Call centre environment Maintenance/ repairs background Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player People Management What We Offer 25 days annual leave + bank holidays Long-service awards recognising key milestones Perkbox: discounts on coffee, cinema, travel, wellbeing and more 1 paid volunteer day per year Training, support and progression AxisCLC promotes from within Inclusive culture with a focus on wellbeing, teamwork and continuous improvement. Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Feb 20, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met. Responsibilities Manage all resource planning activities to ensure maximum efficiency Enable K.P.I s to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team s attention. (These must be kept for monitoring purpose.) All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above Providing customer service to residents and customers Dealing with queries from residents, changing appointments Arranging appointments for residents Assist when required to undertake customer satisfaction surveys Attend meetings as requested and deliver service updates to your team at your internal meetings Participate in ensuring a positive team spirit within contract Making sure ID badges are worn and office attire is correct at all times Follow the company s policies and procedures at all times Cooperate with colleagues from other Departments in a timely manner if and when necessary Assisting with people management issues Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance About You Call centre environment Maintenance/ repairs background Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player People Management What We Offer 25 days annual leave + bank holidays Long-service awards recognising key milestones Perkbox: discounts on coffee, cinema, travel, wellbeing and more 1 paid volunteer day per year Training, support and progression AxisCLC promotes from within Inclusive culture with a focus on wellbeing, teamwork and continuous improvement. Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
