Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What we're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
Mar 18, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary: £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What we're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater , please click apply to be redirected to our website to complete your application.
The Vacancy Ready to lead procurement that delivers real impact? As Head of Procurement at Amplius, you'll inspire a talented team, shape strategy, and embed best practice across a leading housing provider. You'll influence commercial, social, and sustainability outcomes while helping define the future of procurement. If you're driven by challenge, innovation, and making a difference, this is the role for you. Salary: £90,000 plus a car allowance of £6,200 per year Contract: Permanent, full time Your week : 36.25 hours Monday - Friday 9am - 5.15pm Location : Hybrid with a weekly presence in either our Peterborough or Boston office Snapshot of your role Lead and shape Amplius' procurement strategy, embedding best practice, innovation, and compliance across the organisation while supporting high-level strategic decisions. Oversee all procurement activities for C.£150m addressable spend; indirect categories and capital works, ensuring contracts deliver value for money, social impact, and sustainability, fully compliant with legislation and internal policies. Manage supplier relationships and contract performance, negotiating terms, monitoring KPIs, and promoting consistent, effective delivery. Provide expert advice and support to stakeholders, guiding procurement risks, opportunities, and informed decision-making. Build, mentor, and develop a high-performing procurement team, fostering a culture of innovation, continuous improvement, and professional growth. Maintain robust procurement data, governance, and reporting, providing insights to leadership and ensuring transparency under regulatory frameworks. Collaborate with internal teams and senior leadership to align procurement activity with organisational objectives, financial plans, and corporate strategy. What we're looking for Extensive procurement experience including leading functions in regulated environments and delivering transformation initiatives. Strong understanding of UK procurement legislation, public procurement frameworks, and risk management principles. Proven track record in commercial and contract management, negotiation, and achieving value for money. Experience engaging and influencing senior executives and board-level stakeholders. Excellent leadership, stakeholder management, and communication skills, with the ability to convey complex procurement matters clearly. Strong IT literacy, ethical standards, and the ability to perform under pressure while fostering collaboration and trust. A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 March Interviews: 15 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Mar 18, 2026
Full time
The Vacancy Ready to lead procurement that delivers real impact? As Head of Procurement at Amplius, you'll inspire a talented team, shape strategy, and embed best practice across a leading housing provider. You'll influence commercial, social, and sustainability outcomes while helping define the future of procurement. If you're driven by challenge, innovation, and making a difference, this is the role for you. Salary: £90,000 plus a car allowance of £6,200 per year Contract: Permanent, full time Your week : 36.25 hours Monday - Friday 9am - 5.15pm Location : Hybrid with a weekly presence in either our Peterborough or Boston office Snapshot of your role Lead and shape Amplius' procurement strategy, embedding best practice, innovation, and compliance across the organisation while supporting high-level strategic decisions. Oversee all procurement activities for C.£150m addressable spend; indirect categories and capital works, ensuring contracts deliver value for money, social impact, and sustainability, fully compliant with legislation and internal policies. Manage supplier relationships and contract performance, negotiating terms, monitoring KPIs, and promoting consistent, effective delivery. Provide expert advice and support to stakeholders, guiding procurement risks, opportunities, and informed decision-making. Build, mentor, and develop a high-performing procurement team, fostering a culture of innovation, continuous improvement, and professional growth. Maintain robust procurement data, governance, and reporting, providing insights to leadership and ensuring transparency under regulatory frameworks. Collaborate with internal teams and senior leadership to align procurement activity with organisational objectives, financial plans, and corporate strategy. What we're looking for Extensive procurement experience including leading functions in regulated environments and delivering transformation initiatives. Strong understanding of UK procurement legislation, public procurement frameworks, and risk management principles. Proven track record in commercial and contract management, negotiation, and achieving value for money. Experience engaging and influencing senior executives and board-level stakeholders. Excellent leadership, stakeholder management, and communication skills, with the ability to convey complex procurement matters clearly. Strong IT literacy, ethical standards, and the ability to perform under pressure while fostering collaboration and trust. A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 March Interviews: 15 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Job Title: Deputy Manager Contract: Full Time, permanent Hours: 38 hours per week Salary: £31,052.00 Location: Chingford, London, E4 About Outward. For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly. About the Role We are looking for a proactive and passionate, committed and energetic Deputy Manager to join our autism service and dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirement in a vibrant supported living setting. Our service is home of 5 individuals, who deserve high quality of support. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties. As a Deputy Manager, you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward's core values of engage, enable, and empower. Your Responsibilities Provide direct, person-centred support Provide strong day to day leadership within the supported living service, ensuring high standards of care and support for adults with autism and complex needs. Support the Team Manager with the overall running of the service, including staffing, rota management, audits, and compliance with regulatory standards. Carry out key working responsibilities including providing line management and supervision to support staff You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person-centred approach. You will be striving to promote individual choice, independence and self confidence in people You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders. You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support. You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported. You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding. Work flexibly, including evenings and weekends, to support consistent service delivery. Essential Criteria Good understanding of safeguarding and risk management in a care/support setting Experience in working in an autism service, Positive Behaviour Support (PBS) is especially valuable, as our approach focuses on understanding each person's unique needs and creating supportive environments where they can thrive. Supervising staff and play a good role model, coaching and mentoring Ensure accurate record keeping and documentation, maintaining high standards of professionalism and regulatory compliance. Knowledge of health and safety issues within supported housing or care environments Understanding of confidentiality, GDPR, and data protection principles Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access Right to Work in the UK. Please note: Outward will not provide visa sponsorship. Desirable Criteria NVQ Level 2 or 3 in Health and Social Care (or equivalent) Additional training in PBS, safeguarding, or housing-related legislation How to Apply The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification. Closing There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you. Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates. Benefits: 25 days Annual Leave excluding Bank Holidays (pro rata for part time) Comprehensive Learning & Development Programme Cycle to Work Scheme Death in Service Benefit Health Assured - Employee Assistance Programme Eye care Vouchers Flu Jab Reimbursement Pension Scheme Purchase Additional Annual Leave Refer-a-Friend Scheme Diversity and Safeguarding at Outward : We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.
Mar 18, 2026
Full time
Job Title: Deputy Manager Contract: Full Time, permanent Hours: 38 hours per week Salary: £31,052.00 Location: Chingford, London, E4 About Outward. For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly. About the Role We are looking for a proactive and passionate, committed and energetic Deputy Manager to join our autism service and dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirement in a vibrant supported living setting. Our service is home of 5 individuals, who deserve high quality of support. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties. As a Deputy Manager, you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward's core values of engage, enable, and empower. Your Responsibilities Provide direct, person-centred support Provide strong day to day leadership within the supported living service, ensuring high standards of care and support for adults with autism and complex needs. Support the Team Manager with the overall running of the service, including staffing, rota management, audits, and compliance with regulatory standards. Carry out key working responsibilities including providing line management and supervision to support staff You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person-centred approach. You will be striving to promote individual choice, independence and self confidence in people You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders. You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support. You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported. You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding. Work flexibly, including evenings and weekends, to support consistent service delivery. Essential Criteria Good understanding of safeguarding and risk management in a care/support setting Experience in working in an autism service, Positive Behaviour Support (PBS) is especially valuable, as our approach focuses on understanding each person's unique needs and creating supportive environments where they can thrive. Supervising staff and play a good role model, coaching and mentoring Ensure accurate record keeping and documentation, maintaining high standards of professionalism and regulatory compliance. Knowledge of health and safety issues within supported housing or care environments Understanding of confidentiality, GDPR, and data protection principles Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access Right to Work in the UK. Please note: Outward will not provide visa sponsorship. Desirable Criteria NVQ Level 2 or 3 in Health and Social Care (or equivalent) Additional training in PBS, safeguarding, or housing-related legislation How to Apply The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification. Closing There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you. Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates. Benefits: 25 days Annual Leave excluding Bank Holidays (pro rata for part time) Comprehensive Learning & Development Programme Cycle to Work Scheme Death in Service Benefit Health Assured - Employee Assistance Programme Eye care Vouchers Flu Jab Reimbursement Pension Scheme Purchase Additional Annual Leave Refer-a-Friend Scheme Diversity and Safeguarding at Outward : We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.
Your new company As one of London's largest Housing Associations, you'll be joining an organisation with a strong social purpose and a commitment to delivering high-quality services to the communities it supports. Your New Role This is a new role added to strengthen the Financial Accounting team from a tax perspective, assisting in the delivery of high quality financial reporting and compliance.Responsibilities include: Lead on tax, ensuring preparation of tax returns including VAT, CIS, Corporation Tax, Gift Aid and Employment Taxes. Identify and implement tax planning opportunities. Manage relationships with internal and external advisors and tax authorities, as required. Support the Group with ad-hoc tax and technical accounting queries. What You'll Need to Succeed Full CCAB or CIMA qualification (or equivalent). Essential. Experience with core tax areas such as VAT, CIS or Corporation Tax and the ability to interpret legislative changes. Strong financial accounting experience gained in practice, industry, or the public/not-for-profit sector. Solid understanding of UK accounting standards and statutory reporting requirements. Confident communication skills, with the ability to explain technical concepts clearly. Strong IT skills, particularly in Microsoft Excel. Experience with reconciliations and supporting month-end activities. Desirable: Experience preparing group or consolidated accounts. Prior exposure to operating in a public or not-for-profit environment such as housing, local or central government, or wider public services. Experience supporting external audit processes. What You'll Get in Return You'll join a supportive and purpose-driven organisation where your work genuinely contributes to meaningful outcomes across the community. Hybrid working - 3 days per week in the office Flexible working options Generous annual leave and matched pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV (in Word please). We will call you if you are shortlisted. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 18, 2026
Full time
Your new company As one of London's largest Housing Associations, you'll be joining an organisation with a strong social purpose and a commitment to delivering high-quality services to the communities it supports. Your New Role This is a new role added to strengthen the Financial Accounting team from a tax perspective, assisting in the delivery of high quality financial reporting and compliance.Responsibilities include: Lead on tax, ensuring preparation of tax returns including VAT, CIS, Corporation Tax, Gift Aid and Employment Taxes. Identify and implement tax planning opportunities. Manage relationships with internal and external advisors and tax authorities, as required. Support the Group with ad-hoc tax and technical accounting queries. What You'll Need to Succeed Full CCAB or CIMA qualification (or equivalent). Essential. Experience with core tax areas such as VAT, CIS or Corporation Tax and the ability to interpret legislative changes. Strong financial accounting experience gained in practice, industry, or the public/not-for-profit sector. Solid understanding of UK accounting standards and statutory reporting requirements. Confident communication skills, with the ability to explain technical concepts clearly. Strong IT skills, particularly in Microsoft Excel. Experience with reconciliations and supporting month-end activities. Desirable: Experience preparing group or consolidated accounts. Prior exposure to operating in a public or not-for-profit environment such as housing, local or central government, or wider public services. Experience supporting external audit processes. What You'll Get in Return You'll join a supportive and purpose-driven organisation where your work genuinely contributes to meaningful outcomes across the community. Hybrid working - 3 days per week in the office Flexible working options Generous annual leave and matched pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV (in Word please). We will call you if you are shortlisted. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The Vacancy Ready to lead procurement that delivers real impact? As Head of Procurement at Amplius, you'll inspire a talented team, shape strategy, and embed best practice across a leading housing provider. You'll influence commercial, social, and sustainability outcomes while helping define the future of procurement. If you're driven by challenge, innovation, and making a difference, this is the role for you. Salary: £90,000 plus a car allowance of £6,200 per year Contract: Permanent, full time Your week : 36.25 hours Monday - Friday 9am - 5.15pm Location : Hybrid with a weekly presence in either our Peterborough or Boston office Snapshot of your role Lead and shape Amplius' procurement strategy, embedding best practice, innovation, and compliance across the organisation while supporting high-level strategic decisions. Oversee all procurement activities for C.£150m addressable spend; indirect categories and capital works, ensuring contracts deliver value for money, social impact, and sustainability, fully compliant with legislation and internal policies. Manage supplier relationships and contract performance, negotiating terms, monitoring KPIs, and promoting consistent, effective delivery. Provide expert advice and support to stakeholders, guiding procurement risks, opportunities, and informed decision-making. Build, mentor, and develop a high-performing procurement team, fostering a culture of innovation, continuous improvement, and professional growth. Maintain robust procurement data, governance, and reporting, providing insights to leadership and ensuring transparency under regulatory frameworks. Collaborate with internal teams and senior leadership to align procurement activity with organisational objectives, financial plans, and corporate strategy. What we're looking for Extensive procurement experience including leading functions in regulated environments and delivering transformation initiatives. Strong understanding of UK procurement legislation, public procurement frameworks, and risk management principles. Proven track record in commercial and contract management, negotiation, and achieving value for money. Experience engaging and influencing senior executives and board-level stakeholders. Excellent leadership, stakeholder management, and communication skills, with the ability to convey complex procurement matters clearly. Strong IT literacy, ethical standards, and the ability to perform under pressure while fostering collaboration and trust. A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 March Interviews: 15 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Mar 18, 2026
Full time
The Vacancy Ready to lead procurement that delivers real impact? As Head of Procurement at Amplius, you'll inspire a talented team, shape strategy, and embed best practice across a leading housing provider. You'll influence commercial, social, and sustainability outcomes while helping define the future of procurement. If you're driven by challenge, innovation, and making a difference, this is the role for you. Salary: £90,000 plus a car allowance of £6,200 per year Contract: Permanent, full time Your week : 36.25 hours Monday - Friday 9am - 5.15pm Location : Hybrid with a weekly presence in either our Peterborough or Boston office Snapshot of your role Lead and shape Amplius' procurement strategy, embedding best practice, innovation, and compliance across the organisation while supporting high-level strategic decisions. Oversee all procurement activities for C.£150m addressable spend; indirect categories and capital works, ensuring contracts deliver value for money, social impact, and sustainability, fully compliant with legislation and internal policies. Manage supplier relationships and contract performance, negotiating terms, monitoring KPIs, and promoting consistent, effective delivery. Provide expert advice and support to stakeholders, guiding procurement risks, opportunities, and informed decision-making. Build, mentor, and develop a high-performing procurement team, fostering a culture of innovation, continuous improvement, and professional growth. Maintain robust procurement data, governance, and reporting, providing insights to leadership and ensuring transparency under regulatory frameworks. Collaborate with internal teams and senior leadership to align procurement activity with organisational objectives, financial plans, and corporate strategy. What we're looking for Extensive procurement experience including leading functions in regulated environments and delivering transformation initiatives. Strong understanding of UK procurement legislation, public procurement frameworks, and risk management principles. Proven track record in commercial and contract management, negotiation, and achieving value for money. Experience engaging and influencing senior executives and board-level stakeholders. Excellent leadership, stakeholder management, and communication skills, with the ability to convey complex procurement matters clearly. Strong IT literacy, ethical standards, and the ability to perform under pressure while fostering collaboration and trust. A full UK driving license is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 March Interviews: 15 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
The role As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings. You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development. This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients. To succeed in this role, you will be: Resilient and calm under pressure A strong communicator and confident decision-maker Flexible and proactive in a fast-paced and evolving environment Organised, responsive, and capable of leading others through change You ll also bring experience of delivering advice and working with diverse client groups. The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential. Role profile Team Leadership & Line Management Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners Conduct regular supervision, appraisals, and performance reviews. Support with recruitment, induction, and development for advisers and supervisors. Promote a culture of collaboration, learning, and inclusion. Service Delivery Oversight Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach). Monitor session flow and respond to operational pressures and safeguarding issues. Manage rota planning and resource allocation in response to demand. Quality & Compliance Oversee quality assurance and ensure advice meets Citizens Advice standards. Conduct case checks, Independent file reviews, and support remedial action where needed. Promote continuous improvement and respond to client feedback or complaints. Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner. Technical Support & Guidance Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers Ensure technical knowledge is shared and updated across the team. Contribute to internal training and CPD activities. Training & Development Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training. Monitor attendance at refresher events and promote a learning culture. Liaise with internal trainers to coordinate support and capacity building across teams. Ensure own training and professional development is kept up to date in line with role requirements. Service Development & Data Monitoring Use data, KPIs and trends to inform improvements and plan service delivery. Support the development and implementation of new projects and funding bids. Engage with partners and stakeholders to extend service reach and impact. Research and campaigns Assist with research and campaigns by providing information on clients' circumstances and current issues faced Provide statistical information on the number of clients and nature of cases and provide regular reports to management. Monitor service provision to ensure that it reaches the widest possible client group. Alert other staff to local and national issues and campaigns. Person specification Essential: At least 1 years experience supervising advice services or managing advice teams. Sound understanding of regulated advice delivery (e.g., debt, benefits, housing). Proven ability to manage people and deliver operational leadership. Experience conducting case checks and applying Citizens Advice quality standards. Strong interpersonal and problem-solving skills Have access to a vehicle and be willing to travel to locations across Doncaster An understanding of local and national issues that may affect those accessing the service provision Desirable: Experience of building relationships with partners and external organisations Experience of working within a community setting Proven experience of working towards and achieving targets and running funded projects Experience of providing advice Familiarity with Citizens Advice systems and service models. In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. Terms and conditions Full time salary £28,000 - £31,700 per annum depending on experience Hours - 37 hours per week with some requirement for out of usual office hours remote supervision A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. What we give our staff We re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively. At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes: Access to the Cycle to Work scheme, promoting healthy, sustainable travel Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy A tailored induction and ongoing training, with opportunities for continuous professional development A collaborative, supportive team environment with regular peer support and knowledge sharing The option to join our pension scheme through NEST, including employer contributions to support your financial future Join us and be part of a friendly, purpose-driven team making a real difference in people s lives across Doncaster. Our values We re inventive. We re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren t working. We re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone. We re responsible. We do what we say we ll do and keep our promises. We remember that we work for a charity and use our resources effectively. 3 things you should know about us 1. We re local and we re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales. 2. We re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won t turn people away. 3. We re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. How Citizens Advice Doncaster Borough works We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods. We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits and clients have access to our services through drop-in, appointment, telephone, email and web chat. We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice. Overview of Citizens Advice The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members. This role sits our network of independent charities, delivering services from over 600 local Citizens Advice outlets over 1,800 community centres, GPs surgeries and prisons They do this with: 6,500 local staff over 23,000 trained volunteers
Mar 18, 2026
Full time
The role As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings. You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development. This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients. To succeed in this role, you will be: Resilient and calm under pressure A strong communicator and confident decision-maker Flexible and proactive in a fast-paced and evolving environment Organised, responsive, and capable of leading others through change You ll also bring experience of delivering advice and working with diverse client groups. The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential. Role profile Team Leadership & Line Management Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners Conduct regular supervision, appraisals, and performance reviews. Support with recruitment, induction, and development for advisers and supervisors. Promote a culture of collaboration, learning, and inclusion. Service Delivery Oversight Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach). Monitor session flow and respond to operational pressures and safeguarding issues. Manage rota planning and resource allocation in response to demand. Quality & Compliance Oversee quality assurance and ensure advice meets Citizens Advice standards. Conduct case checks, Independent file reviews, and support remedial action where needed. Promote continuous improvement and respond to client feedback or complaints. Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner. Technical Support & Guidance Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers Ensure technical knowledge is shared and updated across the team. Contribute to internal training and CPD activities. Training & Development Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training. Monitor attendance at refresher events and promote a learning culture. Liaise with internal trainers to coordinate support and capacity building across teams. Ensure own training and professional development is kept up to date in line with role requirements. Service Development & Data Monitoring Use data, KPIs and trends to inform improvements and plan service delivery. Support the development and implementation of new projects and funding bids. Engage with partners and stakeholders to extend service reach and impact. Research and campaigns Assist with research and campaigns by providing information on clients' circumstances and current issues faced Provide statistical information on the number of clients and nature of cases and provide regular reports to management. Monitor service provision to ensure that it reaches the widest possible client group. Alert other staff to local and national issues and campaigns. Person specification Essential: At least 1 years experience supervising advice services or managing advice teams. Sound understanding of regulated advice delivery (e.g., debt, benefits, housing). Proven ability to manage people and deliver operational leadership. Experience conducting case checks and applying Citizens Advice quality standards. Strong interpersonal and problem-solving skills Have access to a vehicle and be willing to travel to locations across Doncaster An understanding of local and national issues that may affect those accessing the service provision Desirable: Experience of building relationships with partners and external organisations Experience of working within a community setting Proven experience of working towards and achieving targets and running funded projects Experience of providing advice Familiarity with Citizens Advice systems and service models. In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. Terms and conditions Full time salary £28,000 - £31,700 per annum depending on experience Hours - 37 hours per week with some requirement for out of usual office hours remote supervision A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. What we give our staff We re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively. At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes: Access to the Cycle to Work scheme, promoting healthy, sustainable travel Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy A tailored induction and ongoing training, with opportunities for continuous professional development A collaborative, supportive team environment with regular peer support and knowledge sharing The option to join our pension scheme through NEST, including employer contributions to support your financial future Join us and be part of a friendly, purpose-driven team making a real difference in people s lives across Doncaster. Our values We re inventive. We re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren t working. We re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone. We re responsible. We do what we say we ll do and keep our promises. We remember that we work for a charity and use our resources effectively. 3 things you should know about us 1. We re local and we re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales. 2. We re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won t turn people away. 3. We re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. How Citizens Advice Doncaster Borough works We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods. We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits and clients have access to our services through drop-in, appointment, telephone, email and web chat. We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice. Overview of Citizens Advice The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members. This role sits our network of independent charities, delivering services from over 600 local Citizens Advice outlets over 1,800 community centres, GPs surgeries and prisons They do this with: 6,500 local staff over 23,000 trained volunteers
Manager - Disaster Recovery Testing Closing Date: 30/03/2026 at 23:59 Interviews will take place week commencing 06/04/2026 FTC until 30/04/2027 A bit about the role Working in close partnership with the Business Continuity Manager and the Head of Platforms & Infrastructure Engineering, the Disaster Recovery Specialist will play a critical role in strengthening Homes England's operational resilience. You will be joining a highly skilled and collaborative Digital and Risk community, committed to safeguarding mission-critical services and ensuring business continuity across the agency. This role will lead the development and implementation of a robust disaster recovery testing framework, providing assurance that Homes England's mission critical systems and infrastructure can be restored quickly and effectively following a disruption, minimising downtime, data loss and operational disruption. You will design, coordinate and embed quarterly disaster recovery tests, beginning with a critical system in Q1& Q2 2026/27, ensuring testing is structured, proportionate and aligned to government standards. You will work collaboratively with Digital, Business Continuity and Risk Management partners, as well as function owners and other key stakeholders. You will take a leading role in the design and execution of scenario-based exercises to validate DR & BC arrangements and managing risks identified through testing to drive continuous improvement. You will also produce clear reporting and executive-level papers, ensuring compliance with Government Cyber Security Policy 007 and evidencing controls for GovAssure. This is a rare opportunity to lay the foundations of a comprehensive disaster recovery testing approach within a fast-evolving national organisation with real social purpose. As Homes England modernises its technology estate and operating model, your work will ensure the agency can respond confidently to disruption and protect the services communities rely on. A bit about you You'll be comfortable leading the development and delivery of disaster recovery and business continuity testing within a complex organisation. With deep technical knowledge and practical experience of disaster recovery, risk management and business continuity you will confidently translate technical detail into clear, actionable insights for business stakeholders. Delivering resilience at this scale requires working at pace with confidence and influence. You will be resilient, organised and comfortable working with senior stakeholders across the wider business who have competing priorities. Your discussions will always be shaped by a strong understanding of operational impact, regulatory requirements and organisational risk. As an experienced disaster recovery professional, you will bring excellent written and verbal communication skills, strong stakeholder management capability and the ability to navigate complex challenges with sound judgement. You'll enjoy working collaboratively, leading scenario-based exercises and driving continuous improvement as threats, technologies and business needs evolve. If you also bring experience within the public sector, familiarity with government digital standards, or professional accreditation such as BCI or DRII membership, that would be highly advantageous. Who are we? Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. What we offer As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. We're a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities. Our people remain at the heart of everything we do, and we're committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 - Second Edition - GOV.UK You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Mar 18, 2026
Full time
Manager - Disaster Recovery Testing Closing Date: 30/03/2026 at 23:59 Interviews will take place week commencing 06/04/2026 FTC until 30/04/2027 A bit about the role Working in close partnership with the Business Continuity Manager and the Head of Platforms & Infrastructure Engineering, the Disaster Recovery Specialist will play a critical role in strengthening Homes England's operational resilience. You will be joining a highly skilled and collaborative Digital and Risk community, committed to safeguarding mission-critical services and ensuring business continuity across the agency. This role will lead the development and implementation of a robust disaster recovery testing framework, providing assurance that Homes England's mission critical systems and infrastructure can be restored quickly and effectively following a disruption, minimising downtime, data loss and operational disruption. You will design, coordinate and embed quarterly disaster recovery tests, beginning with a critical system in Q1& Q2 2026/27, ensuring testing is structured, proportionate and aligned to government standards. You will work collaboratively with Digital, Business Continuity and Risk Management partners, as well as function owners and other key stakeholders. You will take a leading role in the design and execution of scenario-based exercises to validate DR & BC arrangements and managing risks identified through testing to drive continuous improvement. You will also produce clear reporting and executive-level papers, ensuring compliance with Government Cyber Security Policy 007 and evidencing controls for GovAssure. This is a rare opportunity to lay the foundations of a comprehensive disaster recovery testing approach within a fast-evolving national organisation with real social purpose. As Homes England modernises its technology estate and operating model, your work will ensure the agency can respond confidently to disruption and protect the services communities rely on. A bit about you You'll be comfortable leading the development and delivery of disaster recovery and business continuity testing within a complex organisation. With deep technical knowledge and practical experience of disaster recovery, risk management and business continuity you will confidently translate technical detail into clear, actionable insights for business stakeholders. Delivering resilience at this scale requires working at pace with confidence and influence. You will be resilient, organised and comfortable working with senior stakeholders across the wider business who have competing priorities. Your discussions will always be shaped by a strong understanding of operational impact, regulatory requirements and organisational risk. As an experienced disaster recovery professional, you will bring excellent written and verbal communication skills, strong stakeholder management capability and the ability to navigate complex challenges with sound judgement. You'll enjoy working collaboratively, leading scenario-based exercises and driving continuous improvement as threats, technologies and business needs evolve. If you also bring experience within the public sector, familiarity with government digital standards, or professional accreditation such as BCI or DRII membership, that would be highly advantageous. Who are we? Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. What we offer As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. We're a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities. Our people remain at the heart of everything we do, and we're committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 - Second Edition - GOV.UK You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Axis Europe, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are recruiting for a Senior Commercial Manager to take full commercial responsibility for responsive repairs maintenance contracts. This role requires a strong understanding of the pace, complexity and commercial structure of high-volume reactive works, particularly within Price Per Property (PPP) and NHF Schedule of Rates (SoR) environments. Reporting to the Commercial Finance Director, and working closely with the Contracts Manager and Head of Commercial, you will take ownership of commercial performance, supporting operational teams to deliver profitable and compliant contract outcomes. Responsibilities As a Senior Commercial Manager, your responsibilities will include: Take ownership of the commercial performance of responsive repairs contracts. Manage PPP and NHF Schedule of Rates (SoR) mechanisms to maximise profitability and commercial control. Monitor and manage Completed Not Invoiced (CNI) levels and oversee bulk closure processes. Procure and negotiate subcontract work packages. Review subcontractor claims, variations and commercial submissions. Identify and resolve profit shortfalls and commercial performance risks. Provide commercial reporting to clients, including PPP capped expenditure analysis. Work collaboratively with operational teams to improve efficiency, cost control and margin. Ensure contract compliance and maintain strong client relationships. About You To succeed as a Senior Commercial Manager, you will demonstrate: Proven experience working within a responsive repairs contracting environment, ideally within social housing. Strong knowledge of Price Per Property (PPP) and or NHF Schedule of Rates (SoR) commercial models. Experience managing commercial performance within social housing maintenance contracts. Experience managing subcontractor relationships and commercial negotiations. Strong analytical and reporting capability, including advanced Excel skills (pivot tables, VLOOKUP, data analysis). A commercially driven mindset with the ability to operate in a fast-paced, high-volume maintenance environment. What We Offer £75,000 - £85,000 salary, plus performance-related bonus Pension scheme, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 18, 2026
Full time
Axis Europe, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are recruiting for a Senior Commercial Manager to take full commercial responsibility for responsive repairs maintenance contracts. This role requires a strong understanding of the pace, complexity and commercial structure of high-volume reactive works, particularly within Price Per Property (PPP) and NHF Schedule of Rates (SoR) environments. Reporting to the Commercial Finance Director, and working closely with the Contracts Manager and Head of Commercial, you will take ownership of commercial performance, supporting operational teams to deliver profitable and compliant contract outcomes. Responsibilities As a Senior Commercial Manager, your responsibilities will include: Take ownership of the commercial performance of responsive repairs contracts. Manage PPP and NHF Schedule of Rates (SoR) mechanisms to maximise profitability and commercial control. Monitor and manage Completed Not Invoiced (CNI) levels and oversee bulk closure processes. Procure and negotiate subcontract work packages. Review subcontractor claims, variations and commercial submissions. Identify and resolve profit shortfalls and commercial performance risks. Provide commercial reporting to clients, including PPP capped expenditure analysis. Work collaboratively with operational teams to improve efficiency, cost control and margin. Ensure contract compliance and maintain strong client relationships. About You To succeed as a Senior Commercial Manager, you will demonstrate: Proven experience working within a responsive repairs contracting environment, ideally within social housing. Strong knowledge of Price Per Property (PPP) and or NHF Schedule of Rates (SoR) commercial models. Experience managing commercial performance within social housing maintenance contracts. Experience managing subcontractor relationships and commercial negotiations. Strong analytical and reporting capability, including advanced Excel skills (pivot tables, VLOOKUP, data analysis). A commercially driven mindset with the ability to operate in a fast-paced, high-volume maintenance environment. What We Offer £75,000 - £85,000 salary, plus performance-related bonus Pension scheme, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years' experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. The Role The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman's Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. Please note: This is a newly created role supporting a new contract starting on Monday 13th April 2026 and the expected start date for the successful candidate will be Monday 20th April 2026. What You'll Do Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman's Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company's Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident's satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escape any concerns to Customer Experience Manager. Ensure root causes and record 'Learning Actions' from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You You're a natural leader who combines strong people focused expertise with aquality service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Requirements Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential. What We Offer Competitive annual salary Annual holiday; 25 + Bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Our Commitment Many faces, One Axis. We're proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you're an experienced Complaints Officer who takes pride in quality workmanship and values making a real impact in residents' homes, we'd love to hear from you.
Mar 17, 2026
Full time
Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years' experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. The Role The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman's Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. Please note: This is a newly created role supporting a new contract starting on Monday 13th April 2026 and the expected start date for the successful candidate will be Monday 20th April 2026. What You'll Do Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman's Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company's Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident's satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escape any concerns to Customer Experience Manager. Ensure root causes and record 'Learning Actions' from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You You're a natural leader who combines strong people focused expertise with aquality service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Requirements Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential. What We Offer Competitive annual salary Annual holiday; 25 + Bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Our Commitment Many faces, One Axis. We're proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you're an experienced Complaints Officer who takes pride in quality workmanship and values making a real impact in residents' homes, we'd love to hear from you.
Electrician (Reactive & Voids) Reports to: Local Delivery Manager / Maintenance Manager / Team Leader Job Purpose Carry out reactive and void electrical repairs to current 18th Edition standards. Complete repairs and installations in line with Association procedures and regulations. Support planned electrical works when required. Contribute to the electrical testing and inspection programme. Manage your own daily workload and deliver a high quality service to tenants. Key Responsibilities Deliver electrical repairs across responsive and void properties. Assist the planned team with installations and upgrades (e.g., kitchens, A&A). Ensure all work meets performance targets and compliance standards. Communicate professionally with tenants and report issues to managers. Mentor trainees when required. Work across Norfolk and North Suffolk. Follow all Health & Safety, Dignity & Diversity, and organisational policies. Skills & Requirements Fully qualified Electrician. Good IT skills (smartphone/tablet use). Ability to work independently and solve problems. Strong communication and customer service skills. Experience working alone, in a team, and with subcontractors. Qualifications (Essential & Acceptable Equivalents) City & Guilds Level 3 NVQ (2357) or 5357 (including AM2S). City & Guilds 2360 Parts 1 & 2 or 2330 Levels 2 & 3. City & Guilds 2382 (18th Edition). AM2 (depending on qualification route). Preferable: C&G 2391 (Inspection & Testing), C&G 2377 (PAT). Experience Property maintenance experience (essential). Good understanding of heating systems and general building trades. Experience working in social housing (desirable). Other Requirements Work within financial and policy guidelines. Flexibility for out of hours work if needed. Complete mandatory training and stay updated with sector standards. Promote Equality, Diversity and Inclusion. Follow Data Protection rules. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 17, 2026
Full time
Electrician (Reactive & Voids) Reports to: Local Delivery Manager / Maintenance Manager / Team Leader Job Purpose Carry out reactive and void electrical repairs to current 18th Edition standards. Complete repairs and installations in line with Association procedures and regulations. Support planned electrical works when required. Contribute to the electrical testing and inspection programme. Manage your own daily workload and deliver a high quality service to tenants. Key Responsibilities Deliver electrical repairs across responsive and void properties. Assist the planned team with installations and upgrades (e.g., kitchens, A&A). Ensure all work meets performance targets and compliance standards. Communicate professionally with tenants and report issues to managers. Mentor trainees when required. Work across Norfolk and North Suffolk. Follow all Health & Safety, Dignity & Diversity, and organisational policies. Skills & Requirements Fully qualified Electrician. Good IT skills (smartphone/tablet use). Ability to work independently and solve problems. Strong communication and customer service skills. Experience working alone, in a team, and with subcontractors. Qualifications (Essential & Acceptable Equivalents) City & Guilds Level 3 NVQ (2357) or 5357 (including AM2S). City & Guilds 2360 Parts 1 & 2 or 2330 Levels 2 & 3. City & Guilds 2382 (18th Edition). AM2 (depending on qualification route). Preferable: C&G 2391 (Inspection & Testing), C&G 2377 (PAT). Experience Property maintenance experience (essential). Good understanding of heating systems and general building trades. Experience working in social housing (desirable). Other Requirements Work within financial and policy guidelines. Flexibility for out of hours work if needed. Complete mandatory training and stay updated with sector standards. Promote Equality, Diversity and Inclusion. Follow Data Protection rules. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Interim Chief Executive Officer North Surrey Domestic Abuse Service (NSDAS) Location: Elmbridge, Epsom & Ewell and Spelthorne (hybrid; 2 days per week on-site presence Salary: circa £60,000 FTE (PAYE) Contract: Fixed term 18-24 months, 4 days per week Are you a seasoned, compassionate leader ready to stabilise and strengthen a trauma-informed frontline charity supporting survivors across North Surrey? About North Surrey Domestic Abuse Service (NSDAS) NSDAS is a specialist, survivor-centred charity formed as an independent Charitable Incorporated Organisation in 2024 following a period hosted by Citizens Advice. We provide confidential practical and emotional support to adults and children affected by domestic abuse across Elmbridge, Epsom & Ewell and Spelthorne, delivering helpline and email advice, advocacy, safety planning, refuge and housing pathways, recovery programmes and targeted work for children and young people. Our practice is trauma-informed and feminist in outlook, foregrounding safety, confidentiality and the lived experience of survivors. We are a small, specialist organisation with an average headcount of around 18 (approximately 15 frontline staff and three support roles), supported by a committed cohort of volunteers. Since independence our trustees have prioritised governance, compliance and capacity building; in our first independently reported year total income was c.£932k and trustees view the near-term financial position as stable while planning prudently for the medium term. This interim appointment offers the chance to lead NSDAS through consolidation and prepare the charity for its next strategic phase. As our next Interim Chief Executive Officer, you will: • Strategy & Impact: Develop and deliver a clear 12-month operational plan, with pragmatic milestones and measurable outcomes that align with trustee priorities and service needs. • Governance & Finance: Strengthen governance and risk reporting to the Board, maintain oversight of day-to-day financial control and cashflow, and support the Treasurer in preparing budgets and regular management reports. • Operational Leadership: Provide stable, visible leadership and day-to-day operational management, ensuring continuity and quality of frontline services. • Income Generation: Lead practical income-generation activity alongside trustees and fundraising staff, identify suitable funding opportunities and support bid development to diversify income and build unrestricted reserves. • Service Quality & Safeguarding: Ensure survivor-centred practice, robust case recording, up-to-date safeguarding and lone-working protocols, and quality assurance across services. • People & Wellbeing: Prioritise staff and volunteer wellbeing by embedding clinical supervision, promoting psychological safety and improving supervision and development arrangements. • Community & Partnerships: Maintain and build constructive relationships with statutory partners (local authorities, police), Surrey Domestic Abuse Partnership members and other key stakeholders; represent NSDAS at multi-agency forums. • Brand & Profile: Advocate for local service needs, raise NSDAS s profile within the local ecosystem and support trustee work to communicate impact and local value. Who you are • A seasoned senior leader with proven executive experience in a small to medium-sized charity or comparable organisation (c.8 20 staff; turnover circa £0.5m+). • Demonstrable experience of leading organisations through change or transition while maintaining service continuity. • Strong people leadership skills with experience managing sensitive HR matters, staff wellbeing and clinical/therapeutic supervision arrangements. • A track record of successful income generation and relationship management with funders, commissioners and statutory partners. • Financially competent with experience of budgetary control, reading management accounts and reporting to trustees. • Excellent communicator, credible at both operational detail and strategic discussion, with highly developed stakeholder engagement skills. • Knowledge of domestic abuse and trauma-informed approaches is essential (practical experience in the VAWG sector strongly preferred). • Commitment to equality, diversity and survivor-centred practice and the ability to travel across the boroughs and work flexibly. • Essential occupational requirement: This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. • Desirable: experience of working within statutory commissioning environments and experience of accreditation/standards (for example Women s Aid) or practical organisational transition/partnership development. Why NSDAS? • Lead a values-driven, trauma-informed charity delivering critical local services and making a tangible difference to survivors lives. • Join a small, committed team with a clear focus on staff wellbeing, clinical supervision and psychologically safe practice. • A visible leadership role during an important phase of consolidation and strategic development, with clear 12-month priorities and trustee support. • Hybrid and flexible working (3 4 days per week), regional travel as required and a meaningful, high-impact interim appointment. • Opportunity to strengthen governance, diversify income and build unrestricted reserves for longer-term resilience. Closing date for applications: 9am, Monday 30th March 2026 For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications for this role from women from all sections of the community regardless of age, disability, race, religion, sexuality and other protected characteristics.
Mar 17, 2026
Full time
Interim Chief Executive Officer North Surrey Domestic Abuse Service (NSDAS) Location: Elmbridge, Epsom & Ewell and Spelthorne (hybrid; 2 days per week on-site presence Salary: circa £60,000 FTE (PAYE) Contract: Fixed term 18-24 months, 4 days per week Are you a seasoned, compassionate leader ready to stabilise and strengthen a trauma-informed frontline charity supporting survivors across North Surrey? About North Surrey Domestic Abuse Service (NSDAS) NSDAS is a specialist, survivor-centred charity formed as an independent Charitable Incorporated Organisation in 2024 following a period hosted by Citizens Advice. We provide confidential practical and emotional support to adults and children affected by domestic abuse across Elmbridge, Epsom & Ewell and Spelthorne, delivering helpline and email advice, advocacy, safety planning, refuge and housing pathways, recovery programmes and targeted work for children and young people. Our practice is trauma-informed and feminist in outlook, foregrounding safety, confidentiality and the lived experience of survivors. We are a small, specialist organisation with an average headcount of around 18 (approximately 15 frontline staff and three support roles), supported by a committed cohort of volunteers. Since independence our trustees have prioritised governance, compliance and capacity building; in our first independently reported year total income was c.£932k and trustees view the near-term financial position as stable while planning prudently for the medium term. This interim appointment offers the chance to lead NSDAS through consolidation and prepare the charity for its next strategic phase. As our next Interim Chief Executive Officer, you will: • Strategy & Impact: Develop and deliver a clear 12-month operational plan, with pragmatic milestones and measurable outcomes that align with trustee priorities and service needs. • Governance & Finance: Strengthen governance and risk reporting to the Board, maintain oversight of day-to-day financial control and cashflow, and support the Treasurer in preparing budgets and regular management reports. • Operational Leadership: Provide stable, visible leadership and day-to-day operational management, ensuring continuity and quality of frontline services. • Income Generation: Lead practical income-generation activity alongside trustees and fundraising staff, identify suitable funding opportunities and support bid development to diversify income and build unrestricted reserves. • Service Quality & Safeguarding: Ensure survivor-centred practice, robust case recording, up-to-date safeguarding and lone-working protocols, and quality assurance across services. • People & Wellbeing: Prioritise staff and volunteer wellbeing by embedding clinical supervision, promoting psychological safety and improving supervision and development arrangements. • Community & Partnerships: Maintain and build constructive relationships with statutory partners (local authorities, police), Surrey Domestic Abuse Partnership members and other key stakeholders; represent NSDAS at multi-agency forums. • Brand & Profile: Advocate for local service needs, raise NSDAS s profile within the local ecosystem and support trustee work to communicate impact and local value. Who you are • A seasoned senior leader with proven executive experience in a small to medium-sized charity or comparable organisation (c.8 20 staff; turnover circa £0.5m+). • Demonstrable experience of leading organisations through change or transition while maintaining service continuity. • Strong people leadership skills with experience managing sensitive HR matters, staff wellbeing and clinical/therapeutic supervision arrangements. • A track record of successful income generation and relationship management with funders, commissioners and statutory partners. • Financially competent with experience of budgetary control, reading management accounts and reporting to trustees. • Excellent communicator, credible at both operational detail and strategic discussion, with highly developed stakeholder engagement skills. • Knowledge of domestic abuse and trauma-informed approaches is essential (practical experience in the VAWG sector strongly preferred). • Commitment to equality, diversity and survivor-centred practice and the ability to travel across the boroughs and work flexibly. • Essential occupational requirement: This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. • Desirable: experience of working within statutory commissioning environments and experience of accreditation/standards (for example Women s Aid) or practical organisational transition/partnership development. Why NSDAS? • Lead a values-driven, trauma-informed charity delivering critical local services and making a tangible difference to survivors lives. • Join a small, committed team with a clear focus on staff wellbeing, clinical supervision and psychologically safe practice. • A visible leadership role during an important phase of consolidation and strategic development, with clear 12-month priorities and trustee support. • Hybrid and flexible working (3 4 days per week), regional travel as required and a meaningful, high-impact interim appointment. • Opportunity to strengthen governance, diversify income and build unrestricted reserves for longer-term resilience. Closing date for applications: 9am, Monday 30th March 2026 For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications for this role from women from all sections of the community regardless of age, disability, race, religion, sexuality and other protected characteristics.
NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you'll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes. Responsibilities: Complaints Handling: Managing the end-to-end complaints process in line with FCA DISP requirements. Completing root cause analysis to identify trends, systemic issues, and improvement opportunities. Providing training and support to staff on effective complaints handling. Data Subject Access Requests (DSARs): Acting as the primary contact for DSARs and responding within statutory timeframes. Working with internal teams to collate, review, and redact information accurately and securely. Maintaining a full log of DSARs and monitoring related risks and controls. Reporting & Improvement: Preparing monthly and quarterly root cause analysis reports for senior management. Supporting the Deputy Chief Compliance Officer with compliance reports on conduct risk, complaint trends, and DSAR activity. Championing continual improvement using data-driven insights to reduce risk and support fair customer outcomes. Requirements: Degree in Law, Business, Compliance or equivalent experience. Professional qualifications (ICA, CII or similar) are desirable. Proven complaints handling or compliance experience within general insurance. Experience with commercial property, public sector or housing association property claim complaints is highly desirable. Strong knowledge of FCA regulations (DISP, conduct risk, Consumer Duty) and GDPR. Excellent organisation, prioritisation, written and verbal communication. Strong analytical skills and attention to detail. Attributes: Collaborative, proactive, adaptable, and confident working independently. High integrity and commitment to fair customer outcomes. KPIs : Timely, fair and accurate handling of complaints and DSARs. Compliance with FCA conduct risk standards and DISP rules. Quality and timeliness of monthly and quarterly reporting. Benefits: Competitive base salary plus performance-based bonus. Excellent pension. Private medical insurance with cashback scheme. Hybrid working opportunities after probation. 25 days' holiday plus your birthday off. Paid wellbeing days. Enhanced family-friendly policies. Career development support, including professional qualification funding and internal training programmes. Employee assistance programme. Group life insurance. Cycle to work scheme. Season ticket loan. Perks scheme for discounts on popular brands. If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we'd be keen to hear from you. Ready to take on an exciting and rewarding complaints role? Reach out now to our specialist team and quote job reference NJR16259 for a confidential conversation.
Mar 17, 2026
Full time
NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you'll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes. Responsibilities: Complaints Handling: Managing the end-to-end complaints process in line with FCA DISP requirements. Completing root cause analysis to identify trends, systemic issues, and improvement opportunities. Providing training and support to staff on effective complaints handling. Data Subject Access Requests (DSARs): Acting as the primary contact for DSARs and responding within statutory timeframes. Working with internal teams to collate, review, and redact information accurately and securely. Maintaining a full log of DSARs and monitoring related risks and controls. Reporting & Improvement: Preparing monthly and quarterly root cause analysis reports for senior management. Supporting the Deputy Chief Compliance Officer with compliance reports on conduct risk, complaint trends, and DSAR activity. Championing continual improvement using data-driven insights to reduce risk and support fair customer outcomes. Requirements: Degree in Law, Business, Compliance or equivalent experience. Professional qualifications (ICA, CII or similar) are desirable. Proven complaints handling or compliance experience within general insurance. Experience with commercial property, public sector or housing association property claim complaints is highly desirable. Strong knowledge of FCA regulations (DISP, conduct risk, Consumer Duty) and GDPR. Excellent organisation, prioritisation, written and verbal communication. Strong analytical skills and attention to detail. Attributes: Collaborative, proactive, adaptable, and confident working independently. High integrity and commitment to fair customer outcomes. KPIs : Timely, fair and accurate handling of complaints and DSARs. Compliance with FCA conduct risk standards and DISP rules. Quality and timeliness of monthly and quarterly reporting. Benefits: Competitive base salary plus performance-based bonus. Excellent pension. Private medical insurance with cashback scheme. Hybrid working opportunities after probation. 25 days' holiday plus your birthday off. Paid wellbeing days. Enhanced family-friendly policies. Career development support, including professional qualification funding and internal training programmes. Employee assistance programme. Group life insurance. Cycle to work scheme. Season ticket loan. Perks scheme for discounts on popular brands. If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we'd be keen to hear from you. Ready to take on an exciting and rewarding complaints role? Reach out now to our specialist team and quote job reference NJR16259 for a confidential conversation.
Senior Construction Lawyer (In-House) Location: London Bridge (Hybrid) Join Hyde as our Senior Construction Lawyer and play a key role in delivering safe, compliant homes across one of the UK's leading housing and regeneration organisations. This is a high-impact in-house legal role focused on construction law, building safety and development risk. You will lead on complex matters arising from major housing developments and building safety remediation programmes following the UK building safety reforms. Working closely with senior leaders, project teams and external advisers, you'll provide clear legal advice that supports Hyde's commitment to safe homes, responsible development and strong contractor accountability. With a 35-hour working week, hybrid working and a strong work-life balance, Hyde offers an opportunity to apply your construction law expertise while making a meaningful difference to residents' safety and communities. About the Role As Senior Construction Lawyer, you will be Hyde's lead specialist on construction, development and building safety law. You'll advise on major projects, manage complex disputes and ensure Hyde's programmes are legally robust, commercially sound and fully compliant with the latest building safety regulations. Key Responsibilities Lead Hyde's legal work on construction law, development and building safety matters, supporting major housing and remediation programmes. Provide expert legal advice on construction contracts including JCT, NEC and development agreements. Manage construction disputes, defects claims, contractor litigation and contractual issues. Support Hyde's programme of building safety remediation, ensuring contractors meet their obligations. Advise on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and Fire Safety Order 2005. Support engagement with the Building Safety Regulator and related safety case requirements. Work closely with development, asset management and procurement teams to manage legal risk across projects. Oversee external legal advisers and work with the Legal Operations Manager to manage legal spend. Provide clear, practical legal advice to senior leadership and operational teams. About You We are looking for an experienced construction lawyer with strong technical expertise and the ability to provide pragmatic advice in a complex operational environment. You will have: Qualification as a Solicitor, Barrister or Fellow of CILEX with current practising certification. Around 5+ years PQE in construction or development law. Strong experience in contentious and non-contentious construction law. Knowledge of building safety legislation and post-Grenfell regulatory requirements. Experience managing construction disputes, defects claims and contractor accountability. Excellent communication and stakeholder-management skills, with the confidence to advise senior leaders. Experience within housing, development, infrastructure or construction sectors is essential About Hyde Hyde owns and manages 125,000 homes and supports over 350,000 customers across the UK. Our purpose is simple: to provide safe, high-quality homes that help people build better lives and thriving communities. We are investing significantly in building safety, quality improvements and regeneration, making this an exciting time to join our organisation and contribute to work that directly improves residents' safety and wellbeing. Benefits Competitive pension scheme Generous annual leave Life assurance Award-winning flexible benefits platform Volunteering days 35-hour working week Hybrid and flexible working Support for professional development Equity, Diversity and Inclusion Equity, diversity and inclusion are central to life at Hyde. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves.Our aim is to build a workforce that reflects the diversity of the communities we serve, ensuring different perspectives shape our decision-making and services. As a Disability Confident Employer, we are happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Mar 17, 2026
Full time
Senior Construction Lawyer (In-House) Location: London Bridge (Hybrid) Join Hyde as our Senior Construction Lawyer and play a key role in delivering safe, compliant homes across one of the UK's leading housing and regeneration organisations. This is a high-impact in-house legal role focused on construction law, building safety and development risk. You will lead on complex matters arising from major housing developments and building safety remediation programmes following the UK building safety reforms. Working closely with senior leaders, project teams and external advisers, you'll provide clear legal advice that supports Hyde's commitment to safe homes, responsible development and strong contractor accountability. With a 35-hour working week, hybrid working and a strong work-life balance, Hyde offers an opportunity to apply your construction law expertise while making a meaningful difference to residents' safety and communities. About the Role As Senior Construction Lawyer, you will be Hyde's lead specialist on construction, development and building safety law. You'll advise on major projects, manage complex disputes and ensure Hyde's programmes are legally robust, commercially sound and fully compliant with the latest building safety regulations. Key Responsibilities Lead Hyde's legal work on construction law, development and building safety matters, supporting major housing and remediation programmes. Provide expert legal advice on construction contracts including JCT, NEC and development agreements. Manage construction disputes, defects claims, contractor litigation and contractual issues. Support Hyde's programme of building safety remediation, ensuring contractors meet their obligations. Advise on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and Fire Safety Order 2005. Support engagement with the Building Safety Regulator and related safety case requirements. Work closely with development, asset management and procurement teams to manage legal risk across projects. Oversee external legal advisers and work with the Legal Operations Manager to manage legal spend. Provide clear, practical legal advice to senior leadership and operational teams. About You We are looking for an experienced construction lawyer with strong technical expertise and the ability to provide pragmatic advice in a complex operational environment. You will have: Qualification as a Solicitor, Barrister or Fellow of CILEX with current practising certification. Around 5+ years PQE in construction or development law. Strong experience in contentious and non-contentious construction law. Knowledge of building safety legislation and post-Grenfell regulatory requirements. Experience managing construction disputes, defects claims and contractor accountability. Excellent communication and stakeholder-management skills, with the confidence to advise senior leaders. Experience within housing, development, infrastructure or construction sectors is essential About Hyde Hyde owns and manages 125,000 homes and supports over 350,000 customers across the UK. Our purpose is simple: to provide safe, high-quality homes that help people build better lives and thriving communities. We are investing significantly in building safety, quality improvements and regeneration, making this an exciting time to join our organisation and contribute to work that directly improves residents' safety and wellbeing. Benefits Competitive pension scheme Generous annual leave Life assurance Award-winning flexible benefits platform Volunteering days 35-hour working week Hybrid and flexible working Support for professional development Equity, Diversity and Inclusion Equity, diversity and inclusion are central to life at Hyde. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves.Our aim is to build a workforce that reflects the diversity of the communities we serve, ensuring different perspectives shape our decision-making and services. As a Disability Confident Employer, we are happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
We are currently seeking an experienced Homelessness & Housing Solutions Officer to join a busy Local Authority in Worcestershire. This is a great opportunity for a housing professional with strong knowledge of homelessness legislation to support residents at risk of homelessness and help deliver effective housing solutions. Key Responsibilities Assess homelessness applications and determine duties in line with Part VII of the Housing Act 1996 Deliver prevention and relief duties under the Homelessness Reduction Act 2017 Create and manage Personalised Housing Plans (PHPs) to prevent homelessness Conduct interviews and assessments with applicants to determine housing needs Provide advice on housing options and support residents to secure sustainable accommodation Work with landlords, housing providers and partner agencies to find suitable housing solutions Maintain accurate case records and ensure compliance with legislation and local authority policies Essential Requirements Minimum 3 years' experience working in a Homelessness or Housing Solutions role Strong working knowledge of the Homelessness Reduction Act 2017 Experience assessing applications under Part VII of the Housing Act 1996 Experience managing homelessness prevention and relief cases Strong case management, communication and decision-making skills Experience working within a Local Authority housing service How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 17, 2026
Contractor
We are currently seeking an experienced Homelessness & Housing Solutions Officer to join a busy Local Authority in Worcestershire. This is a great opportunity for a housing professional with strong knowledge of homelessness legislation to support residents at risk of homelessness and help deliver effective housing solutions. Key Responsibilities Assess homelessness applications and determine duties in line with Part VII of the Housing Act 1996 Deliver prevention and relief duties under the Homelessness Reduction Act 2017 Create and manage Personalised Housing Plans (PHPs) to prevent homelessness Conduct interviews and assessments with applicants to determine housing needs Provide advice on housing options and support residents to secure sustainable accommodation Work with landlords, housing providers and partner agencies to find suitable housing solutions Maintain accurate case records and ensure compliance with legislation and local authority policies Essential Requirements Minimum 3 years' experience working in a Homelessness or Housing Solutions role Strong working knowledge of the Homelessness Reduction Act 2017 Experience assessing applications under Part VII of the Housing Act 1996 Experience managing homelessness prevention and relief cases Strong case management, communication and decision-making skills Experience working within a Local Authority housing service How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Pertemps Network Group are delighted to be supporting a London Local Authority in the recruitment of a Sensory Access Needs Assessor (Deaf and Hard of Hearing) within Adult Social Care. This is a specialist frontline role focused on empowering adults with hearing loss , sight loss , and dual sensory impairment to live independently and safely within the community. Location: London Full Time Contract Sector: Adult Social Care Flexibility : 2 days in office/home visits, this may increases depending on work load The Role As a Sensory Access Needs Assessor, you will undertake specialist assessments in line with the Care Act 2014 , applying strength-based and person-centred approaches to identify needs, reduce risk, and promote independence. You will work directly with Deaf, Hard of Hearing, Blind, and Deafblind adults, ensuring their voices remain central to assessment, planning, and service delivery. This role combines assessment expertise, advocacy, assistive technology provision, and multi-agency collaboration. Key Responsibilities Assessment & Care Planning Undertake initial assessments and reviews for adults with sensory impairment. Develop outcome-focused, person-centred care and support plans. Encourage uptake of Direct Payments where appropriate. Identify safeguarding concerns and undertake safeguarding enquiries where required. Monitor and review care plans in line with statutory guidance. Maintain accurate and professional case records using adult social care systems (e.g. Mosaic). Specialist Equipment & Assistive Technology Assess for and provide specialist equipment to support daily living. Demonstrate and train service users in the use of assistive technology. Collaborate on joint assessments for individuals with dual sensory loss. Support timely Deaf, Hard of Hearing, and Deafblind registrations. Advocacy & Accessibility Act as an advocate for individuals with hearing and vision loss. Promote accessible services and equality of opportunity. Raise awareness across the Borough of the impact of sensory impairment. Provide professional advice and guidance to colleagues and partner agencies. Partnership & Multi-Agency Working Work collaboratively with Audiology Clinics and health professionals. Liaise with housing, employment, regeneration, and voluntary sector services. Contribute to team meetings and wider service development initiatives. Deliver outreach work, awareness sessions, and community engagement activities where required. Governance & Compliance Work in accordance with: Care Act 2014 Mental Capacity Act 2005 Safeguarding Adults procedures Data Protection Act 2018 Ensure all actions align with Council policies and Health & Safety requirements. Participate in supervision, appraisal, and continuous professional development. Candidate Profile We are seeking an experienced and compassionate professional with: British Sign Language (BSL) Level 2 (essential) Experience working with adults with hearing and/or visual impairment Strong understanding of the Care Act 2014 and strength-based practice Experience undertaking assessments and developing support plans Knowledge of safeguarding adults procedures Excellent written and verbal communication skills Ability to work independently and manage a varied caseload Strong partnership working skills Desirable: Experience within a Local Authority Adult Social Care setting Experience using Mosaic or similar case management systems Why Apply? Specialist role within a supportive Adult Social Care team Opportunity to make a direct impact on independence and inclusion Work within a values-driven local authority environment Career progression within sensory services and adult social care If you are passionate about promoting independence, accessibility, and equality for Deaf and Hard of Hearing adults, we would welcome your application.
Mar 17, 2026
Full time
Pertemps Network Group are delighted to be supporting a London Local Authority in the recruitment of a Sensory Access Needs Assessor (Deaf and Hard of Hearing) within Adult Social Care. This is a specialist frontline role focused on empowering adults with hearing loss , sight loss , and dual sensory impairment to live independently and safely within the community. Location: London Full Time Contract Sector: Adult Social Care Flexibility : 2 days in office/home visits, this may increases depending on work load The Role As a Sensory Access Needs Assessor, you will undertake specialist assessments in line with the Care Act 2014 , applying strength-based and person-centred approaches to identify needs, reduce risk, and promote independence. You will work directly with Deaf, Hard of Hearing, Blind, and Deafblind adults, ensuring their voices remain central to assessment, planning, and service delivery. This role combines assessment expertise, advocacy, assistive technology provision, and multi-agency collaboration. Key Responsibilities Assessment & Care Planning Undertake initial assessments and reviews for adults with sensory impairment. Develop outcome-focused, person-centred care and support plans. Encourage uptake of Direct Payments where appropriate. Identify safeguarding concerns and undertake safeguarding enquiries where required. Monitor and review care plans in line with statutory guidance. Maintain accurate and professional case records using adult social care systems (e.g. Mosaic). Specialist Equipment & Assistive Technology Assess for and provide specialist equipment to support daily living. Demonstrate and train service users in the use of assistive technology. Collaborate on joint assessments for individuals with dual sensory loss. Support timely Deaf, Hard of Hearing, and Deafblind registrations. Advocacy & Accessibility Act as an advocate for individuals with hearing and vision loss. Promote accessible services and equality of opportunity. Raise awareness across the Borough of the impact of sensory impairment. Provide professional advice and guidance to colleagues and partner agencies. Partnership & Multi-Agency Working Work collaboratively with Audiology Clinics and health professionals. Liaise with housing, employment, regeneration, and voluntary sector services. Contribute to team meetings and wider service development initiatives. Deliver outreach work, awareness sessions, and community engagement activities where required. Governance & Compliance Work in accordance with: Care Act 2014 Mental Capacity Act 2005 Safeguarding Adults procedures Data Protection Act 2018 Ensure all actions align with Council policies and Health & Safety requirements. Participate in supervision, appraisal, and continuous professional development. Candidate Profile We are seeking an experienced and compassionate professional with: British Sign Language (BSL) Level 2 (essential) Experience working with adults with hearing and/or visual impairment Strong understanding of the Care Act 2014 and strength-based practice Experience undertaking assessments and developing support plans Knowledge of safeguarding adults procedures Excellent written and verbal communication skills Ability to work independently and manage a varied caseload Strong partnership working skills Desirable: Experience within a Local Authority Adult Social Care setting Experience using Mosaic or similar case management systems Why Apply? Specialist role within a supportive Adult Social Care team Opportunity to make a direct impact on independence and inclusion Work within a values-driven local authority environment Career progression within sensory services and adult social care If you are passionate about promoting independence, accessibility, and equality for Deaf and Hard of Hearing adults, we would welcome your application.
Domestic Abuse Housing Coordinator Full Time Hybrid: 3 days per week on site Pay per day - £350 (Umbrella) Are you passionate about improving housing outcomes for survivors of domestic abuse while shaping how a London borough meets its statutory duties? Hammersmith & Fulham Council is recruiting a Domestic Abuse Housing Coordinator to lead our housing response to domestic abuse and drive forward a Whole Housing, survivor centred approach. The Role Reporting to the Housing Advice & Homelessness Manager, you will coordinate H&F's housing response to domestic abuse across services and ensure compliance with the Domestic Abuse Act housing duties. You will lead on reviewing our current housing offer, developing and implementing a local Domestic Abuse Housing Strategy aligned with the GLA's approach, DAHA standards and H&F's Ending Violence Against Women and Girls (VAWG) strategy. Key responsibilities include: Leading a full review and refresh of policies, procedures and referral pathways for victim/survivors across Housing. Designing and implementing monitoring tools and data systems to support needs assessments and statutory reporting requirements. Developing and delivering a local DA Housing Strategy that is collaborative, trauma informed, gender informed and intersectional, with survivor voices at its heart. Coordinating Housing teams to achieve DAHA accreditation, embedding the Whole Housing Approach into day to day practice. Representing Housing at the Domestic Abuse Local Partnership Board, Housing Operational Group and Sanctuary scheme meetings, and working closely with community safety and specialist DA partners. Producing needs assessments, evaluations and reports for senior managers and the GLA to evidence impact and inform future decision making. About YouYou combine strategic thinking with a strong commitment to improving the lives of survivors and their children. You're comfortable operating across policy, data, partnership work and practical service delivery. You will have: A strong understanding of domestic abuse, social housing and/or homelessness, with experience in at least one of these areas. Experience building and sustaining effective working relationships with internal teams and external partners to deliver better outcomes. Proven project management skills - able to take a complex piece of work from scoping through to implementation, evaluation and reporting. An understanding of the Domestic Abuse Act and DA housing duty, and ideally knowledge of homelessness and housing legislation. A clear commitment to VAWG, equity, diversity and inclusion, and to centring survivor voices in service design. Experience in the VAWG sector and/or with DAHA is desirable but not essential where you can demonstrate the right attitude, learning mindset and values. On a personal level, you will: Work confidently across multiple teams, influencing without direct line management responsibility. Show high emotional intelligence, sound judgement and evidence based decision making in sensitive, high risk situations. Demonstrate strong negotiation and communication skills with a wide range of stakeholders, including senior leaders and specialist partners. Be highly organised, digitally confident and comfortable working in an agile, fast changing environment. Working With UsHammersmith & Fulham is committed to being one of the most inclusive boroughs in the country and we welcome applications from all sections of the community. We are a Disability Confident employer and guarantee an interview to disabled applicants who meet the minimum criteria for the role. Hours: 3 days per week (agile/flexible working supported) Rate: £350 per day Location: Hammersmith & Fulham, with agile/hybrid working in line with council policy Closing date: Friday 20 February - due to tight timescales, early applications are strongly encouraged. If you want to use your strategic skills and values driven approach to transform how housing responds to domestic abuse, we'd be pleased to receive your application.
Mar 16, 2026
Full time
Domestic Abuse Housing Coordinator Full Time Hybrid: 3 days per week on site Pay per day - £350 (Umbrella) Are you passionate about improving housing outcomes for survivors of domestic abuse while shaping how a London borough meets its statutory duties? Hammersmith & Fulham Council is recruiting a Domestic Abuse Housing Coordinator to lead our housing response to domestic abuse and drive forward a Whole Housing, survivor centred approach. The Role Reporting to the Housing Advice & Homelessness Manager, you will coordinate H&F's housing response to domestic abuse across services and ensure compliance with the Domestic Abuse Act housing duties. You will lead on reviewing our current housing offer, developing and implementing a local Domestic Abuse Housing Strategy aligned with the GLA's approach, DAHA standards and H&F's Ending Violence Against Women and Girls (VAWG) strategy. Key responsibilities include: Leading a full review and refresh of policies, procedures and referral pathways for victim/survivors across Housing. Designing and implementing monitoring tools and data systems to support needs assessments and statutory reporting requirements. Developing and delivering a local DA Housing Strategy that is collaborative, trauma informed, gender informed and intersectional, with survivor voices at its heart. Coordinating Housing teams to achieve DAHA accreditation, embedding the Whole Housing Approach into day to day practice. Representing Housing at the Domestic Abuse Local Partnership Board, Housing Operational Group and Sanctuary scheme meetings, and working closely with community safety and specialist DA partners. Producing needs assessments, evaluations and reports for senior managers and the GLA to evidence impact and inform future decision making. About YouYou combine strategic thinking with a strong commitment to improving the lives of survivors and their children. You're comfortable operating across policy, data, partnership work and practical service delivery. You will have: A strong understanding of domestic abuse, social housing and/or homelessness, with experience in at least one of these areas. Experience building and sustaining effective working relationships with internal teams and external partners to deliver better outcomes. Proven project management skills - able to take a complex piece of work from scoping through to implementation, evaluation and reporting. An understanding of the Domestic Abuse Act and DA housing duty, and ideally knowledge of homelessness and housing legislation. A clear commitment to VAWG, equity, diversity and inclusion, and to centring survivor voices in service design. Experience in the VAWG sector and/or with DAHA is desirable but not essential where you can demonstrate the right attitude, learning mindset and values. On a personal level, you will: Work confidently across multiple teams, influencing without direct line management responsibility. Show high emotional intelligence, sound judgement and evidence based decision making in sensitive, high risk situations. Demonstrate strong negotiation and communication skills with a wide range of stakeholders, including senior leaders and specialist partners. Be highly organised, digitally confident and comfortable working in an agile, fast changing environment. Working With UsHammersmith & Fulham is committed to being one of the most inclusive boroughs in the country and we welcome applications from all sections of the community. We are a Disability Confident employer and guarantee an interview to disabled applicants who meet the minimum criteria for the role. Hours: 3 days per week (agile/flexible working supported) Rate: £350 per day Location: Hammersmith & Fulham, with agile/hybrid working in line with council policy Closing date: Friday 20 February - due to tight timescales, early applications are strongly encouraged. If you want to use your strategic skills and values driven approach to transform how housing responds to domestic abuse, we'd be pleased to receive your application.
Building Surveyor Location: Home Based covering Swindon & parts of the Wiltshire patch Salary: £44,345 per annum Vacancy Type: Full-time Closing date: 03 April 2026 Here at the organosation, they are now looking for a Building Surveyor (known internally as Partnering Surveyor) to take responsibility for the delivery of responsive/void, grounds maintenance, planned investment and major works programmes. Ensuring all projects/work is undertaken in a safe and CDM compliant manner, you will instil and maintain long-term relationships with their key supply chain partners in delivering programmes of planned investment, major repair projects and responsive maintenance to create a seamless service with shared values. You'll contribute to performance reports and attend performance reviews with their partners to enable feedback and proactive actions on team delivery and efficiency and investigate and resolve construction/building related defects to ensure high levels of customer satisfaction is maintained. The ideal candidate will: Ideally be educated to HND level or have an equivalent professional qualification in construction, housing, management, or property. Be highly personable with a strong customer focus. Experience of dealing with complaints and customer queries Be computer literate and have some experience of housing management systems. Have proven experience of operating long-term partnering contracts. Have proven experience of delivering large scale programmes of Capital Investment component works on time and to budget, across a wide geographical area. Have proven experience of delivering a responsive/void/service charge maintenance service. Be fully understanding of CDM compliance. Have a good understanding of 'Decent Homes' requirements. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation. please click apply.
Mar 16, 2026
Full time
Building Surveyor Location: Home Based covering Swindon & parts of the Wiltshire patch Salary: £44,345 per annum Vacancy Type: Full-time Closing date: 03 April 2026 Here at the organosation, they are now looking for a Building Surveyor (known internally as Partnering Surveyor) to take responsibility for the delivery of responsive/void, grounds maintenance, planned investment and major works programmes. Ensuring all projects/work is undertaken in a safe and CDM compliant manner, you will instil and maintain long-term relationships with their key supply chain partners in delivering programmes of planned investment, major repair projects and responsive maintenance to create a seamless service with shared values. You'll contribute to performance reports and attend performance reviews with their partners to enable feedback and proactive actions on team delivery and efficiency and investigate and resolve construction/building related defects to ensure high levels of customer satisfaction is maintained. The ideal candidate will: Ideally be educated to HND level or have an equivalent professional qualification in construction, housing, management, or property. Be highly personable with a strong customer focus. Experience of dealing with complaints and customer queries Be computer literate and have some experience of housing management systems. Have proven experience of operating long-term partnering contracts. Have proven experience of delivering large scale programmes of Capital Investment component works on time and to budget, across a wide geographical area. Have proven experience of delivering a responsive/void/service charge maintenance service. Be fully understanding of CDM compliance. Have a good understanding of 'Decent Homes' requirements. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation. please click apply.
Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support Officer to join their finance and income management team. Rate: £23.50 - £23.94 PAYE Flexibility: 1-2 Days Office per week Location: London Full Time Public Sector / Housing This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies . You will work within a commercially focused yet resident-centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties. The Role As a Rental Income Support Officer , you will manage a designated patch of rent accounts contributing to the collection of approximately £70m in annual rental income . You will be responsible for delivering a proactive and customer-focused income management service while ensuring compliance with housing legislation, welfare reforms, and the court pre-action protocol . Key responsibilities include: Managing a portfolio of rent accounts and acting as the primary contact for residents regarding rental income matters Maximising rental income through early intervention on arrears cases , including phone contact and home visits Negotiating and monitoring sustainable repayment arrangements with residents Ensuring all arrears cases follow approved escalation processes and legal procedures Preparing documentation and instructions for possession hearings and court proceedings Supporting evictions and attending court hearings when required Identifying opportunities to maximise Housing Benefit and Universal Credit payments Working closely with tenancy teams, welfare benefit officers and external advice agencies Supporting vulnerable residents by making referrals to social care and specialist support services Promoting direct debit payment methods and improving income collection performance Maintaining accurate case records and producing performance and management reports Contributing to service improvements and maintaining high levels of resident satisfaction You will also work collaboratively with colleagues across housing, finance and welfare services to sustain tenancies and mitigate financial risk to the organisation . We are seeking a motivated and proactive housing professional with experience in income management within social housing or a local authority environment . Essential Experience • Experience of income collection or rent arrears management within social housing • Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol • Experience negotiating repayment arrangements with residents in arrears • Experience handling complex and sensitive resident cases • Ability to manage a varied workload and prioritise effectively • Strong communication skills with experience dealing with residents face-to-face and over the phone • Experience maintaining accurate case records and using housing management or financial systems Desirable • Understanding of Universal Credit and Housing Benefit regulations • Experience preparing court documentation or attending possession hearings • A housing qualification or relevant professional training What's on Offer • Opportunity to work for a reputable housing provider making a real impact in communities • A varied and rewarding role supporting residents while protecting vital housing income • Collaborative working environment across housing, finance and welfare teams • Competitive salary and benefits package • Career development opportunities within a well-established organisation Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.
Mar 16, 2026
Full time
Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support Officer to join their finance and income management team. Rate: £23.50 - £23.94 PAYE Flexibility: 1-2 Days Office per week Location: London Full Time Public Sector / Housing This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies . You will work within a commercially focused yet resident-centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties. The Role As a Rental Income Support Officer , you will manage a designated patch of rent accounts contributing to the collection of approximately £70m in annual rental income . You will be responsible for delivering a proactive and customer-focused income management service while ensuring compliance with housing legislation, welfare reforms, and the court pre-action protocol . Key responsibilities include: Managing a portfolio of rent accounts and acting as the primary contact for residents regarding rental income matters Maximising rental income through early intervention on arrears cases , including phone contact and home visits Negotiating and monitoring sustainable repayment arrangements with residents Ensuring all arrears cases follow approved escalation processes and legal procedures Preparing documentation and instructions for possession hearings and court proceedings Supporting evictions and attending court hearings when required Identifying opportunities to maximise Housing Benefit and Universal Credit payments Working closely with tenancy teams, welfare benefit officers and external advice agencies Supporting vulnerable residents by making referrals to social care and specialist support services Promoting direct debit payment methods and improving income collection performance Maintaining accurate case records and producing performance and management reports Contributing to service improvements and maintaining high levels of resident satisfaction You will also work collaboratively with colleagues across housing, finance and welfare services to sustain tenancies and mitigate financial risk to the organisation . We are seeking a motivated and proactive housing professional with experience in income management within social housing or a local authority environment . Essential Experience • Experience of income collection or rent arrears management within social housing • Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol • Experience negotiating repayment arrangements with residents in arrears • Experience handling complex and sensitive resident cases • Ability to manage a varied workload and prioritise effectively • Strong communication skills with experience dealing with residents face-to-face and over the phone • Experience maintaining accurate case records and using housing management or financial systems Desirable • Understanding of Universal Credit and Housing Benefit regulations • Experience preparing court documentation or attending possession hearings • A housing qualification or relevant professional training What's on Offer • Opportunity to work for a reputable housing provider making a real impact in communities • A varied and rewarding role supporting residents while protecting vital housing income • Collaborative working environment across housing, finance and welfare teams • Competitive salary and benefits package • Career development opportunities within a well-established organisation Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available) This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
Mar 16, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available) This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. Job Purpose The Third Party Logistics (3PL) Operations Specialist is responsible for defining and implementing a standardized governance model for managing 3PL suppliers across the organization. This role focuses on building a structured segmentation and collaboration model centered around service, cost, innovation, digitalization, and contractual alignment. The 3PL Operations Specialist serves as the key liaison between business units and logistics partners, overseeing performance management, compliance, and continuous improvement. The role ensures contractual adherence, supports transformation initiatives, and drives the harmonization of 3PL partnerships, processes, and service level agreements (SLAs) to achieve operational excellence and value realization across our multinational soft drink business. Location: Sofia, Bulgaria Main responsibilities • Act as the primary point of contact for business units regarding 3PL network performance and governance.• Develop and roll out a harmonized governance framework and engagement model for 3PL management.• Create a standardized QBR (Quarterly Business Review) template and implement it within all our network• Monitor and ensure 3PL compliance with service level agreements (SLAs), KPIs, and contractual commitments.• Implement and benchmark continuous improvement programs across the 3PL network to drive cost and service optimization.• Support strategic implementations and logistics transformation projects, ensuring alignment with organizational goals.• Contribute to process harmonization and standardization efforts across regional and local logistics teams.• Collaborate cross-functionally with procurement, finance, and operations teams to enhance supplier performance and transparency. Key Stakeholders Internal: BU Logistics Lead, BU Transport Leads, BU Planning Leads, CoE Manufacturing, ISS Finance Center Experience & Qualifications required : • Strong understanding of end-to-end supply chain processes, including warehousing, transportation, and specifically 3PL operations.• Proven analytical and problem-solving abilities with a focus on performance improvement.• Extensive experience (min 7 years) in logistics within a multinational FMCG make environment.• Ability to manage multiple stakeholders and work effectively in a matrix organization.• Comfortable working in a dynamic environment and dealing with ambiguity. Nice- to- haves • Experience in developing governance frameworks or 3PL performance management systems.• Familiarity with digital logistics tools and data analytics platforms (e.g., Power BI).• Strong presentation and stakeholder engagement skills.• Exposure to contract management and supplier negotiation processes. Team & Culture : The Centre of Excellence team is collaborative, data-driven, and highly supportive. We value self-starters who can thrive in a dynamic environment without micromanagement. Success in this role requires adaptability, clear communication, and the ability to work cross-functionally to strengthen operational excellence in a complex, multinational setting. Functional technical skills required • Business multifunctional knowledge• People leadership (indirect) and Team Engagement• Finance acumen Core skills preferred • Good communication skills, assertiveness and negotiation skills• Conscientiousness, creativity in thought and action• Ability to drive process implementation in organizations• Strategic perspective ability and deduction of strategic objectives • Conflict solution and organizational ability• Critical thinking and growth mindset• Leadership & influencing• Change management Travel required Yes - 30% Language capability English Our employee value proposition: Being Rewarded Market Competitive Salary Annual Compensation & Bonus Cycle CCEP Shares Purchase plan & Matching Share Food Vouchers Flexible Working Allowance Being Connected Everyone's Welcome - Inclusion, Diversity & Equity Culture Keep In Touch program - in support of parental care Inspiring Office layout with Great beverages and Sofia subsidized canteen Referral Program Being Developed & Valued Professional Qualifications Support & Sponsorship Ninja Community and Lean Six Sigma Certification CCEP learning platforms & Leadership training curricula Career Growth and Talent Progression Recognition program Being Well Flexible & Hybrid Ways of Working Additional days paid leave at start and on top - Birthday, Qualification & Volunteering; Wellbeing & Sports program, including corporate discounts & subscription fees Wellbeing Community & Initiatives Employee Assistance Program Additional Health Plan & Dental Insurance Being Inspired Social Projects & Community Charity programs Participation in Corporate Challenges - marathon, sports, fun External life coach speakers and Work-Life balance lectures Team Building & Fun Events ?We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in
Mar 16, 2026
Full time
We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. Job Purpose The Third Party Logistics (3PL) Operations Specialist is responsible for defining and implementing a standardized governance model for managing 3PL suppliers across the organization. This role focuses on building a structured segmentation and collaboration model centered around service, cost, innovation, digitalization, and contractual alignment. The 3PL Operations Specialist serves as the key liaison between business units and logistics partners, overseeing performance management, compliance, and continuous improvement. The role ensures contractual adherence, supports transformation initiatives, and drives the harmonization of 3PL partnerships, processes, and service level agreements (SLAs) to achieve operational excellence and value realization across our multinational soft drink business. Location: Sofia, Bulgaria Main responsibilities • Act as the primary point of contact for business units regarding 3PL network performance and governance.• Develop and roll out a harmonized governance framework and engagement model for 3PL management.• Create a standardized QBR (Quarterly Business Review) template and implement it within all our network• Monitor and ensure 3PL compliance with service level agreements (SLAs), KPIs, and contractual commitments.• Implement and benchmark continuous improvement programs across the 3PL network to drive cost and service optimization.• Support strategic implementations and logistics transformation projects, ensuring alignment with organizational goals.• Contribute to process harmonization and standardization efforts across regional and local logistics teams.• Collaborate cross-functionally with procurement, finance, and operations teams to enhance supplier performance and transparency. Key Stakeholders Internal: BU Logistics Lead, BU Transport Leads, BU Planning Leads, CoE Manufacturing, ISS Finance Center Experience & Qualifications required : • Strong understanding of end-to-end supply chain processes, including warehousing, transportation, and specifically 3PL operations.• Proven analytical and problem-solving abilities with a focus on performance improvement.• Extensive experience (min 7 years) in logistics within a multinational FMCG make environment.• Ability to manage multiple stakeholders and work effectively in a matrix organization.• Comfortable working in a dynamic environment and dealing with ambiguity. Nice- to- haves • Experience in developing governance frameworks or 3PL performance management systems.• Familiarity with digital logistics tools and data analytics platforms (e.g., Power BI).• Strong presentation and stakeholder engagement skills.• Exposure to contract management and supplier negotiation processes. Team & Culture : The Centre of Excellence team is collaborative, data-driven, and highly supportive. We value self-starters who can thrive in a dynamic environment without micromanagement. Success in this role requires adaptability, clear communication, and the ability to work cross-functionally to strengthen operational excellence in a complex, multinational setting. Functional technical skills required • Business multifunctional knowledge• People leadership (indirect) and Team Engagement• Finance acumen Core skills preferred • Good communication skills, assertiveness and negotiation skills• Conscientiousness, creativity in thought and action• Ability to drive process implementation in organizations• Strategic perspective ability and deduction of strategic objectives • Conflict solution and organizational ability• Critical thinking and growth mindset• Leadership & influencing• Change management Travel required Yes - 30% Language capability English Our employee value proposition: Being Rewarded Market Competitive Salary Annual Compensation & Bonus Cycle CCEP Shares Purchase plan & Matching Share Food Vouchers Flexible Working Allowance Being Connected Everyone's Welcome - Inclusion, Diversity & Equity Culture Keep In Touch program - in support of parental care Inspiring Office layout with Great beverages and Sofia subsidized canteen Referral Program Being Developed & Valued Professional Qualifications Support & Sponsorship Ninja Community and Lean Six Sigma Certification CCEP learning platforms & Leadership training curricula Career Growth and Talent Progression Recognition program Being Well Flexible & Hybrid Ways of Working Additional days paid leave at start and on top - Birthday, Qualification & Volunteering; Wellbeing & Sports program, including corporate discounts & subscription fees Wellbeing Community & Initiatives Employee Assistance Program Additional Health Plan & Dental Insurance Being Inspired Social Projects & Community Charity programs Participation in Corporate Challenges - marathon, sports, fun External life coach speakers and Work-Life balance lectures Team Building & Fun Events ?We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in
