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Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. How You'll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients. Qualifications Must have a minimum of 3+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Product Design Lead We're hiring a Product Design Lead to raise the quality, coherence and distinctiveness of our product experience. This person will materially improve how quickly strong ideas become shipped outcomes. This is a functional leadership role, not a squad-level IC position. You will lead a small team of Product Designers and a Senior UX Researcher, and partner closely with Product and Engineering leadership. Product will anchor commercial intent. Engineering will anchor feasibility and execution. You are accountable for the integrity, clarity and effectiveness of the user experience across squads. What You'll Own 1. Experience Direction, Quality, and Impact You are accountable for the standard of user experience across the product. You will: Shape high-impact initiatives early, before direction is set. Ensure key journeys - particularly discovery and conversion - feel intentional, differentiated and commercially grounded. Set clear experience principles and quality thresholds. Prevent incremental drift that erodes coherence over time. Embed research meaningfully into product decisions. If the experience becomes fragmented, generic or reactive, you are expected to reset direction. 2. Velocity Through Better Decisions You are responsible for removing ambiguity that slows teams down. You will: Strengthen problem framing so teams build the right thing. Tighten discovery and prototyping practices to enable earlier decisions. Improve clarity in cross-functional trade-offs between ambition, feasibility and commercial priorities. Reduce late-stage design churn through stronger upfront alignment. "Faster" should mean: Shorter cycle time from concept to launch. Fewer reversals caused by unclear direction. Higher experiment throughput in critical journeys. Speed should improve because experience thinking is sharper, not at the expense of standards. 3. Design Capability & Systems Your primary leverage is through the team and the systems that support them. You will: Coach designers to raise their craft, strategic thinking and commercial awareness. Establish stronger critique culture and clearer expectations of what good looks like. Evolve the design system to support both efficiency and creative expression. Strengthen collaboration patterns between Design, Product and Engineering leadership. Within 12 months, the function should be more decisive, more rigorous and more confident in cross-functional debate. We're Looking For: Significant experience leading design in complex, product-led environments. A track record of improving both experience quality and delivery effectiveness. Strong cross-functional partnership with Product and Engineering leaders. Evidence of reducing friction through clearer direction and systems thinking. The confidence to challenge constructively, and the pragmatism to ship. Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

Mechanical Design Engineer - Bespoke Machinery Opportunity for Hybrid Working Poole £40,000-, £48,000 (DOE) Permanent If you're a Mechanical Design Engineer who enjoys variety, ownership, and seeing your designs actually built , this role offers something a bit different. We're supporting a well-established engineering company in Poole that designs and builds special purpose machinery . Due to continued growth, they're looking to add another engineer to their close-knit team. You'll be involved from concept through to build, install, and beyond . What you'll be doing: • Designing mechanical components, assemblies and full machines (SolidWorks) • Working on bespoke, one-off projects, not repeat production work • Taking ownership of projects from concept through to completion • Collaborating with electrical and automation engineers • Getting involved in problem-solving, improvements, and practical engineering decisions What they're looking for: • Experience in mechanical design (machinery, automation, or similar) • Strong 3D CAD skills (SolidWorks ideal, but open) • Someone who enjoys hands-on, project-based work • Able to manage multiple projects and adapt as things evolve • A practical mindset, someone who likes to see things work in real life Why this role stands out: • Every project is different, no repetitive design work • You'll see your designs built, installed and in action • Supportive, down-to-earth team • Stable, growing business with long-term security • Hybrid working (typically 1 day from home once settled) • Real input into designs, your ideas won't be lost If you're starting to feel your current role is a bit repetitive, or you're looking for more ownership and variety, this is well worth exploring. Apply now or contact Kate for a confidential chat.