89 jobs found

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Principle Engineer This is an opportunity for a technically minded individual to join us as a Software Engineer You'll be designing, producing, testing and implementing working software, working across the lifecycle of the system Hone your existing software engineering skills and advance your career in this critical role You'll work from home some of the time, but you'll also spend at least twice a week working from our London or Bristol office What you'll do In your new role, you'll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You'll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. You'll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need You'll need a strong background in software engineering, software design and architecture, with the seniority to own a complex workstream end to end and set the engineering standard for others. You'll bring experience of hands-on Avaloq scripting and parameterisation, including Report Writer, Workflows (WFC/WFA), Order Validations, Migration Scripts, Interface Definitions and related modules. This is a hands-on build role, you'll be doing the Avaloq customisation and development yourself, alongside the wider project team, not only designing or overseeing it. You'll also need deep experience of the Avaloq securities-trading (STEX) component and the securities trade lifecycle within a Core Banking or Wealth Management environment, supporting our investment-dealing capability as part of a major migration programme. Additionally, you'll demonstrate: Hands-on expertise in Avaloq STEX, order lifecycle, business-unit setup and order piping (nostro or vostro containers, SWIFT messaging and message-delivery rules, pooling and placement) Experience across the full trade lifecycle including order generation, pooling, placement, execution via an OMS, settlement and reconciliation, with awareness of MiFID II and EMIR transaction reporting and best execution A track record of leading delivery, owning a workstream autonomously, coordinating with testers, business users and architects, mentoring engineers and providing post-go-live support Warehousing or bulk-rebalance trading, OMGEO, CTM settlement matching and T+1, FIX connectivity, corporate actions, FX, fund dealing, and the Avaloq integration spine would be desirable

SOC Analysts (DV Security Clearance) Position Description At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government and CNI. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality Your future duties and responsibilities The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious events and incidents by use of dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance for successful resolution. . Production of the monthly security reports. Required qualifications to be successful in this role Be willing to learn how to resolve technical issues. . Demonstrate an interest in Cyber Security. . Be detail orientated and show the ability to take a structured approach to procedures and working instructions. . Have an aptitude for understanding and analysing data for troubleshooting purposes. . Strong written communication, critical thinking, and analysis skills. . Understanding of key security concepts and attack types such as phishing, malware, vulnerabilities, Cyber Kill Chain, and attack stages. . Understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP . An analytical mindset, capable of digesting a wide range of information and making practical judgements based on available data and context. . A desire to keep learning with a curious and creative mindset. . Knowledge of Security Tooling (ArcSight, Splunk, MS Sentinel, FortiSIEM, SwimLane, QRadar LogPoint) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

SOC Analyst Position Description At CGI, you'll help strengthen the cyber resilience of critical UK programmes by building the data and detection capabilities that underpin an effective Security Operations Centre. Joining our Space, Defence and Intelligence business, you'll work with customers and experienced colleagues to onboard secure cloud environments, engineer security data pipelines and develop practical detection content. This is an opportunity to take ownership of meaningful technical work while expanding your skills across Oracle Cloud, Elastic and other major cloud platforms. You'll have the freedom to explore better ways of detecting threats, with the guidance and support of a collaborative team around you. Whether you're developing your cyber career or ready for your next challenge, you can make a tangible contribution to protecting important services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role requires full-time onsite working in Chippenham within a restricted working environment. Applicants who already hold Security Clearance are welcomed and will need to be willing and eligible to progress to a higher level of clearance where required. Additional payments are available for full-time onsite working and for working within the restricted environment. Your future duties and responsibilities In this role, you will join CGI's Data and Detection Engineering team, supporting the onboarding of new customers into the Security Operations Centre (SOC). You'll work directly with customers to understand their environments and requirements before helping design how security data is ingested into Elastic. With a primary focus on Oracle Cloud and opportunities to build exposure to AWS, Microsoft Azure and Google Cloud, you'll develop detection logic and triage guidance that enables the SOC to identify and respond to potential threats effectively. You'll also contribute to day-to-day security monitoring and incident investigation, taking responsibility for assessing alerts, understanding their potential impact and escalating where appropriate. Working alongside experienced cyber professionals, you'll have opportunities to develop new approaches, broaden your technical knowledge and build practical experience across cloud security, SIEM and threat detection. • Engineer & Deliver: Design and support security data ingestion pipelines into Elastic for newly onboarded customers. • Develop & Detect: Draft detection rules against defined cyber security use cases and create clear SOC triage guides. • Engage & Onboard: Liaise directly with customers to gather the technical information required for successful SOC onboarding. • Monitor & Triage: Review security alerts from SIEM, intrusion detection, log monitoring and other security systems, assessing severity and potential impact. • Investigate & Escalate: Support security incident investigations and recommend appropriate containment, eradication or escalation actions. • Analyse & Respond: Monitor client environments, investigate alerts and respond to real or suspected cyber security incidents within agreed timescales. • Learn & Improve: Research emerging threats, technologies and security practices, sharing knowledge with colleagues and contributing to continuous improvement. • Support & Assure: Assist with security investigations, exercises, testing, change activities and first-line technical support. • Operate & Automate: Help ensure scheduled security jobs and automated processes operate correctly and reliably. Required qualifications to be successful in this role You'll have a technical foundation in cyber security, computing, software engineering, digital forensics or a related discipline, combined with an interest in developing hands-on expertise in security monitoring and detection engineering. You don't need to know every technology from day one: we're looking for technical aptitude, curiosity and sound judgement, together with the communication skills to work effectively with customers and colleagues in a secure environment. • A technical background or relevant qualification, such as Computer Science, Software Engineering, Cyber Security or Digital Forensics. • Knowledge or practical experience of SIEM technologies such as Elastic or Splunk. • An understanding of cyber security monitoring, alerts, incident triage or investigation. • A general understanding of IT technologies and operating environments, including Linux and/or other enterprise platforms. • Strong analytical and problem-solving skills with the ability to assess information and determine when escalation is required. • Strong written and verbal communication skills. • The confidence to engage directly with customers and collaborate effectively within a technical team. • An interest in cloud security, with Oracle Cloud experience advantageous and exposure to AWS, Azure or Google Cloud beneficial. • Existing UK Security Clearance is advantageous; you must be willing and eligible to progress to a higher level of clearance where required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, you'll play a key role in delivering reliable, high-quality IT services for a critical client programme based full-time in Chippenham. As a Senior Service Desk Analyst, you'll take ownership of complex support challenges, help colleagues develop their capabilities and identify creative ways to continually improve service delivery. Working within a collaborative and supportive team, you'll combine hands-on technical expertise with strong customer focus, helping maintain stable end-user services while improving ITIL-based processes, tools and reporting. This is an opportunity to make a visible impact on service performance while developing your expertise within CGI. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is full-time onsite in Chippenham. Your future duties and responsibilities In this role, you will provide high-quality technical support while acting as an escalation point for more complex incidents. You'll take ownership of issues through to resolution, support junior colleagues and work collaboratively to identify opportunities to improve processes, tools and the overall customer experience. You will also contribute creative ideas to continual service improvement, supported by CGI colleagues and wider technical teams. • Support & Resolve: Deliver 1st line support, first-time fixes and account creation. • Configure & Improve: Support ITSM tools including Jira Service Management, Remedy and Mattermost. • Optimise & Enhance: Improve ITIL-based incident, problem, change and configuration processes. • Analyse & Report: Contribute accurate management information and service reporting. • Communicate & Collaborate: Provide clear updates to customers and internal stakeholders. • Support & Develop: Share expertise and mentor less experienced team members. Required qualifications to be successful in this role You'll bring strong Service Desk experience, technical troubleshooting skills and a customer-focused approach. You should be comfortable taking ownership of complex issues while working collaboratively with colleagues and customers to deliver effective solutions. • 5+ years' experience within an IT Service Desk or End User Support environment. • ITIL v4 qualification or strong practical ITIL experience. • Experience with ITSM tools, particularly Jira Service Management. • Understanding of Active Directory and cloud environments. • Strong knowledge of Incident, Request, Problem and Change Management. • Effective written and verbal communication skills. • Desirable experience with Agile/DevOps, cloud platforms, Defence environments, automation or scripting. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role We're seeking a passionate and skilled Incident Responder to join our growing Security Operations team, and proactively defend Starling's customers, assets, and systems against emerging threats. This role will be supporting our 24/7 operational capabilities (On-call rota). Reporting to the Information Security Lead - SecOps Response, the analyst's main responsibilities include: Conducting incident response activities to investigate and contain cyber security incidents Developing and maintaining incident response and readiness processes Analyse logs from a variety of sources (e.g. cloud, endpoint, network) to identify root cause and determine next steps for containment, eradication and recovery Plan and participate in Tabletop Exercises Document notes, analysis findings, containment steps, and cause for each security incident Work together with other teams in the organisation to analyse, contain, eradicate and recover from cyber security incidents Present investigation findings to technical and non-technical audiences Support the wider SecOps team with detection engineering and threat hunting Requirements 3+ years experience in a cyber incident response and digital forensics function Experience in handling incidents Experience in cloud forensics (GCP, AWS) Experience in endpoint and server forensics (Windows, MacOS, Linux) Experience in network forensics Experience with forensics data acquisition, disk forensics and memory forensics Experience in supporting and planning Tabletop Exercises Understanding of network, cloud and operating system security controls Excellent communication skills (both verbal and written), ability to communicate technical concepts to both technical and non-technical audiences Demonstrated teamwork and collaboration skills as part of a multi-functional team Time management, problem-solving and interpersonal skills Eagerness to learn and apply knowledge to new security challenges Willingness to share knowledge with the team and mentor colleagues Preferred Experience with at least one programming or scripting languages (e.g. Python, Go, Bash) Experience with container security Experience conducting proactive threat huntings, defining hypotheses, and developing hunting methodologies Understanding of malware analysis techniques It would be great if you have one or more of the following qualifications, but it's not essential: GIAC Certified Forensic Analyst (GCFA) GIAC Cloud Forensics Responder (GCFR) GIAC iOS and macOS Examiner (GIME) 13cubed training in Windows, MacOS or Linux DFIR Similar training and certifications to the ones mentioned above Interview Process Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below video interviews, following a chat with one of our Talent Team: First Interview: 45 minutes Technical Interview: 90 minutes Final Interview: 30 minutes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing Please note this role will be Sunday to Thursday, 09:00 - 17:30 About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Location Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham (Garretts Green) or Uxbridge. You can be based at any of the above locations, however if your chosen location is Yeading/Uxbridge please note: This role is advertised as being based in Uxbridge; however, the contractual base will be Yeading. While estate works are being carried out at the Yeading site, all roles will be temporarily located in Uxbridge. Successful applicants will therefore begin their employment at the Uxbridge location. Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028. About the job Job summary The Senior Digital Business Analyst reports to a Lead Business Analyst. The post holder is responsible for providing business analysis expertise to define and validate digital projects, products and services, ensuring they are aligned to DVSA's strategic objectives. The scope of requirements definition includes business requirements (goals, objectives, needs); stakeholder requirements, solution functional and non-functional requirements and transition requirements. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers Job description The post holder will be part of one or more agile / scrum delivery teams within DVSA's Digital Services and Technology Directorate; working collaboratively with Product Owners and technical colleagues (e.g. software developers, testers) to develop digital solutions that deliver value to customers and the business and provides the team with all documentation. In this role you will be responsible for maintaining, refining and ensuring the product backlog is prioritised as well as coordinating communications, escalating and facilitating resolution of risks, issues and changes tied to the backlog. The post holder will contribute to developing and maintaining the capability of the business analysis function by supporting and mentoring other business analysts and participating in professional communities of practice. The post holder may also have line management responsibility for other business analysts. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Qualifications: The British Computer Society International Diploma in Business Analysis or equivalent e.g. the IIBA CCBA or CBAP certifications The successful candidate should either hold or be prepared to work towards one of these. Required experience: To be successful in this role you will need to have the following experience: Experience of working collaboratively with Product Owners and technical colleagues (e.g. software developers, testers) in agile teams to develop and refine business requirements/ user stories and related acceptance criteria. Experience of working as a business analyst using Agile methodologies in delivering digital projects and products, using appropriate frameworks (e.g. Scrum, Kanban). Experienced in taking responsibility for investigative work to determine business requirements and specify effective business processes. Applying and monitoring the use of modelling and analysis tools, methods and standards. Experienced in identifying user needs, producing user stories and proposing design approaches or services to meet these needs by putting users first and managing competing priorities. Experience of developing and mentoring business analysts. Experienced in solving complex problems and concepts by gathering and analysing information using comprehensive tools and techniques, using data to formulate plans, and identifying and analysing options to assess feasibility and operational impact. Proven experience of coordinating and engaging extensively with multiple stakeholders at all levels throughout projects.

Location Abbey Wood North, Stoke Gifford, Bristol, South West, Tomlinson House, Norcross, Blackpool, Lancashire, Centurion Building, Gosport, Hampshire, South East About the job Job summary Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. Vision - To be the best shared service centre in Government Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working. Come and join the DBS community today! DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027. This role is advertised as 37 hours per week. DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK's defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK's defence industrial base. Job description Defence Business Services (DBS) - Strategy and Service Development (S&SD) The Role Business Analysts understand and analyse user and business needs. They ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture. They challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. They facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Requirement Gathering - Co-ordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context Process Modelling - Determine requirement for and develop, co-ordinate and agree sign-off of the 'As-Is' and To-Be' business process work Gap Analysis - Co-ordinate and lead on the evaluation of requirements against the present state (where we are) and the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition. Impact Analysis - Lead on ensuring that the potential consequences of a change are correctly identified, that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis. Benefit Analysis - Co-ordinate and lead on ensuring that identified benefits analysis is developed and disseminated to project sponsors, senior managers and project stakeholders where applicable. Stakeholder Management & Engagement - Co-ordinate Stakeholder analysis and comms with project and Comms team and ensure that stakeholder management is an ongoing process. Facilitation - Liaise with business owners, business architects business users change and technical teams to identify solutions. System Analysis - Lead on the work of systems analysis to ensure business needs are translated into solutions against identified time lines, and work with technical leads to ensure business needs are translated into the technical solutions. Assurance & Quality - Apply recognised methodologies; audit test and quality gates; review deliverables from team and releases. Traceability - Manage the delivery of change against a fully auditable process. Business Improvement - Lead on the work with Business Improvement teams on business readiness and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered. Business Solution Design - Co-ordinate change with policy and strategy to ensure business systems, workflows and processes contribute to target operating model. Delivery Products Tools & Documentation - Co-ordinate development and application of: frameworks; application of methodologies; operating model/target operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria; defect analysis; forms and templates; guidance; business case. Person specification Essential: Change management experience in a project delivery environment . Desirable: Knowledge and experience of shared services in the public sector. Desirable or Willing to Work Towards: Government Project Delivery Accreditation - Practitioner Level APMG Agile Business Analysis Practitioner BCS International Diploma in Business Analysis

TPT are looking for an experienced Business Analyst to join the Business Change team, delivering high quality analysis across a varied portfolio of business, operational and digital change. Your initial primary assignment will be a significant CRM initiative where you will work across the change lifecycle to understand business and user needs, define future processes and journeys, shape requirements and support the delivery and adoption of an effective CRM solution. Longer term, you will have the opportunity to apply your skills across other initiatives, including portals, internal applications, process improvement and wider digital change. Key Responsibilities: Lead business analysis activities for the CRM initiative and, longer term, other business, operational and digital change initiatives. Understand the business problem, strategic objectives, user needs and intended outcomes before defining requirements or solutions. Analyse end-to-end customer, colleague and operational journeys, including processes, workflows, data, integrations, controls, reporting and exception scenarios. Translate business needs into clear analysis artefacts such as: Process maps (As Is / To Be) User stories and acceptance criteria User journey maps and workflow models Business cases and impact assessments Maintain clear traceability between business objectives, requirements, solution decisions and testing outcomes. Work collaboratively with business stakeholders, Product Owners, architects, UX/UI designers, developers, testers, operational teams and third-party delivery partners. Facilitate workshops, interviews, and walkthroughs to validate requirements and options Support delivery in Agile, Waterfall, or hybrid environments, including backlog refinement and prioritisation Own BA input into testing and UAT , ensuring solutions meet requirements and deliver an intuitive user experience Identify risks, issues, and dependencies related to analysis and escalate appropriately Support implementation and business readiness by identifying impacts across people, processes, data, controls, training, communications, support arrangements and operational ownership. Ensure compliance with information security, data protection, and governance standards Skills and Experience Experience delivering business analysis across the full change lifecycle, with the confidence to work independently and take ownership. Hands-on experience of a CRM implementation, replacement or significant enhancement . A strong track record of gathering requirements and turning complex needs into clear, testable outcomes. The ability to analyse processes, user journeys and operational impacts, and produce clear, practical analysis. Strong stakeholder management and workshop facilitation skills, with the confidence to influence and constructively challenge. Experience working with business, IT, delivery teams and third-party suppliers, including supporting testing, UAT and implementation. Excellent analytical, problem-solving and communication skills, with experience of Microsoft Office and process-mapping tools such as Visio . Experience of Agile, Waterfall or hybrid delivery. Knowledge of Jira, Azure DevOps or Balsamiq , experience in a regulated environment, or a BA qualification such as BCS or IIBA would be an advantage. This role would suit someone who is comfortable working both independently and with business stakeholders, IT teams and delivery partners. Someone who can own their analysis outputs and contribute to improvements across digital and operational journeys. If you enjoy understanding needs, shaping solutions, and supporting the delivery of effective, well governed change. Apply today! The Company TPT Retirement Solutions (TPT) is one of the UK's leading providers of workplace pensions with 80 years' experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members. TPT's mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members. Benefits Competitive salary Performance-related bonus Pension scheme Sports and social events Training and development plan Flu jabs

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Candidates who wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available and will be considered in line with business need. Any request to work an alternative working pattern should be discussed with the vacancy holder following the selection process. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. Job description This role is an exciting opportunity to join HMRC's CDIO Borders and Trade (B&T) working as a leader for the Business Analysis Practice in CDIO B&T. You will lead and build capability across a multi-grade, geographically dispersed Team of around 35 BA's. Within CDIO, BA professionals play an essential role in delivering high-quality analysis using different methodologies and techniques to define technical requirements. You will be responsible for leading the BA function in CDIO B&T, setting standards, managing resourcing and ensuring quality analysis within the technical delivery function. You will use your knowledge and experience of Business Analysis to coach and mentor teams and colleagues, use OKRs, KPIs, AI capability and other leadership and management techniques to drive delivery and improvement. You will encourage and facilitate continuous improvement and identify and remove blockers to delivery. You will help ensure that CDIO applies the latest in innovation and ways of working and help spread those practices across the wider estate. In particular, you will define the BA role and set direction for the team as we transition to product ways of working. You will be comfortable parachuting into priority deliveries to either lead remediation of complex issues and put product deliveries on a 'path to green', and or driving early life cycle delivery to establish product delivery teams on sound foundations to deliver outcomes successfully. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification Directly manage a team of BA's ensuring effective deployment to meet demand as well as managing performance, setting direction and role-modelling inclusive Leadership. As a member of Senior Leadership Group, you will support the Deputy Director in wider leadership activities which support the needs and priorities of BSD, including People, financial, commercial and risk management where appropriate. Supporting CDIO B&T Product ways of working transformation through application of new BA resource model and roles, impacting and landing Change through visible leadership Building relationships and collaboration with B&T Guilds and the wider BA community, sharing best practice to enable alignment on GDD Standards and tooling, Delivery and functional integration Developing and shaping strategies to drive awareness of the BA profession, promoting the BA Service Offer, building the influence of the team and supporting services across the organisation by embedding the practice. Responsible for shaping the Business Analysis practice and improving ways of working by embedding a consistent and high-quality professional framework and standards, utilising AI capabilities. Overall Accountability for BA work across CDIO Borders and Trade, including Quality Assurance, including driving a data and evidence led approach using OKRs, KPIs and tooling to improve performance, delivery and quality outcomes. Managing relationships with delivery leads to ensure business analysis is contributing to successful delivery, stepping in to support where required. Accountable for workforce planning and capability development to ensure the BA profession meets current and future organisational needs. Champion professional development, mentoring, and career progression for BAs, ensuring alignment with GDD capability frameworks. Establish and maintain governance for BA standards and assurance across all delivery portfolios. Use data and insight to measure BA contribution to delivery outcomes and continuously improve practice. Represent HMRC in cross-government and industry BA communities to share learning and influence best practice. Act as a visible leader for cultural change, embedding product-centric ways of working across BSD. Essential Criteria Significant experience in a BA role and leading teams of geographically dispersed BAs within an Agile and Product-led environment, with a track record of direction setting, building capability, working practically and strategically, resolving challenges, pursuing opportunities, anticipating and mitigating risks and finding creative solutions. A track record of working collaboratively with others, identifying and analysing stakeholder views, providing constructive challenge and successfully influencing decisions using data and insight. Degree level qualification or equivalent experience Experience in workforce planning and capability development, ensuring alignment with organisational priorities and future skills needs. Experience in establishing and maintaining governance for professional standards and quality assurance across multiple programmes, including use of OKRs and KPIs. Proven ability to lead cultural and behavioural change, embedding new ways of working across complex organisations. Experience in engaging with cross-government or industry professional communities to share best practice and influence standards. Ability to use data and insight to measure professional impact and drive continuous improvement. Understanding of financial and commercial considerations in a digital delivery context Desirable Criteria Understanding of Borders and Trade Sub regimes, services and Products and Platforms Balancing multiple priorities and employing techniques to deal with ambiguity. Leading a community of practice. Understanding of customs and trade regulations and policies Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. . click apply for full job details

Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real time data with cleantech technologies. About the role Our Service Desk team keeps VidAlert's services running smoothly and our customers supported. As a Service Desk Analyst, you'll be the first point of contact for customer support, monitoring systems, managing alerts and solving issues as they arise. It's a fast-paced, varied role where your problem-solving skills, attention to detail and customer focus will have a real impact. Join us and play a key role in keeping our service moving. This role operates a rotational shift work pattern inc weekends Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays. Enjoy a mix of office-based Monday-Friday and weekend home working. What you will be doing: As the first point of contact for customer support, you'll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What we are looking for: Previous Service Desk experience / working with a ticketing system. Understanding of Service Level Agreements. Communication Skills: Excellent written and verbal communication. Tech Expertise: Previous experience in a technology-led support role. Hands-On Skills: Knowledge of CCTV and hardware assembly. SQL Knowledge: Familiarity with databases and query language. Self-Starter: Ability to manage and prioritize tasks independently. Problem Solver: Proactive approach to incident investigation and resolution. What you will get in return: Salary £25,500 Career Development inc LinkedIn Learning Healthcare cash plan Discounts on retail, travel, and social activities Cycle-to-work scheme Enhanced Maternity & Paternity Package (subject to eligibility) If this sounds like the job for you, please apply . New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards a common goal. Our role sits within HMRC's Chief Digital Product Office which is within the Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for a broad range of technical and operational issues as well as running the key digital services (like the Personal Tax Account and HMRC App) through which our customers interact with us. This is an exciting opportunity to join HMRC's Government Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Please note that this role requires the successful candidate to hold or be eligible to hold Security Check (SC) Clearance. Job description Do you want to lead a high-performing team within HMRC's Performance Analysis community, developing performance frameworks that help shape how HMRC delivers and optimises digital services? Are you passionate about using data and insight to improve services for millions of customers? Do you want to play a leading role in shaping how HMRC measures, understands and improves the performance of its digital products? We're looking for a Lead Performance Analyst to lead our Performance Analysis capability within the Customer Engagement area. This team supports some of HMRC's most widely used digital services, including the Personal Tax Account, HMRC App, Business Tax Account and Digital Engagement Platform. This is a pivotal leadership role in which you will lead the delivery and performance of a team of analysts, developing performance frameworks, defining KPI, and delivering actionable insights that support strategic decision-making and continuous improvement. Working closely with senior stakeholders across the Chief Digital and Information Office (CDIO) and wider HMRC, you will ensure that our products and services are data-informed, user-focused and continually evolving to meet customer needs. Person specification As a Lead Performance Analyst, you will: Lead performance analysis across a portfolio of digital services, ensuring insight and evidence are used to inform decision-making, prioritisation and continuous improvement. Develop and embed performance frameworks that align with organisational objectives, enabling teams and stakeholders to understand service performance, customer outcomes and business impact. Provide technical and professional leadership across the Performance Analysis community, supporting capability development and helping teams make effective use of analytical tools and platforms such as CIP, Splunk, GA4, CEDAR and Power BI. Build strong relationships with senior stakeholders, influencing decisions through the effective use of data, insight and evidence. Interpret and communicate complex performance information, creating compelling and actionable data stories that support strategic and operational decision-making. Define, develop and monitor KPIs and other success measures, working collaboratively with service teams to ensure performance measures are meaningful, proportionate and aligned to user and business needs. Lead, coach and develop a team of Senior Performance Analysts and Performance Analysts, fostering an inclusive, high-performing environment and supporting the growth of analytical capability. Collaborate across multidisciplinary teams, including product management, user research, service design and delivery management, ensuring performance insight is embedded throughout service design, delivery and continuous improvement. Contribute to the wider Performance Analysis profession, sharing best practice, strengthening analytical standards and helping to shape the future of performance analysis across HMRC. Essential Criteria Ability to undertake performance analysis and provide insight with skills specified for the Lead Performance Analyst role in the Government Digital and Data Profession - Government Digital and Data Profession. Proven experience leading analytical delivery within a digital product-focused or data-driven environment. Experience using analytical tools and platforms to extract analyse and communicate insight, including technologies such as Power BI, Splunk, CIP, SQL, GA4 or equivalent. Experience developing and implementing performance frameworks and KPIs that align with strategic objectives and support evidence-based decision making. Excellent stakeholder management and communication skills with the ability to influence at senior levels. Experience leading and developing analytical teams creating an inclusive environment that promotes collaboration learning and continuous improvement. Strong written and verbal communication skills with the ability to translate complex analytical findings into clear, compelling and actionable insight. A user-centred mindset with a commitment to improving public services through data and evidence-based decision making. Demonstrable analytical experience within highly complex, large scale or government departments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Technical skills We'll assess you against these technical skills during the selection process: Undertaking analysis and providing insight Communicating analysis and insight Technical Understanding Performance Measurement Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a talented and passionate Lead Analyst - Model Validation to join our Model Risk Oversight Team. AI is a strategic priority at Starling Bank, designed to bring tangible benefits to our customers and significantly improve operational efficiencies. As our use of AI scales across the bank, robust model risk management and strong oversight are essential. The team focuses on validating and overseeing the risks associated with all models across Starling, with an increasing focus on scrutinising advanced AI and ML techniques. If you have model validation / model build experience across a variety of models and are eager to be part of the team that plays a vital role in model risk management, we want to hear from you! As a Lead Analyst - Model Validation, you will be responsible for: Leading the validation and technical review of Starling's rapidly expanding portfolio of AI/ML models to ensure safe deployment. You will also validate traditional models such as IFRS 9, Forecasting, and Operational Risk. Producing validation reports whilst engaging with the model developers and model owners to ensure the validation findings are understood and can be addressed within the agreed timelines. Producing committee papers and presenting at committees. Presenting high-level validation findings to Senior leadership. Engaging and forming close relationships with the key stakeholders to enable good model risk management practices throughout the model lifecycle. This role will close at 12pm on Thursday 29th October. Requirements Graduate level education preferable, ideally in a numerical degree (or an equivalent work experience); Proven, hands-on experience in AI/ML model validation or direct AI model build experience is required. You must possess a deep understanding of advanced algorithms to critically challenge model developers, alongside experience with traditional credit risk or forecasting models. Expert in the use of analytical tools such as Python/R/SQL/SAS and spreadsheets. Ability to articulate findings from analysis in a succinct and clear way that is suitable for the target audience. Organised, flexible and adaptable, with the ability to switch between tasks seamlessly. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Good knowledge of regulatory and risk management guidelines, such as EBA guidelines, CRR and PRA rules would be a bonus. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description You will be the customer voice of the FPC, using your brilliant communications skills to give our customers the best possible experience related to identity fraud. You will be supporting victims, suppressing criminal activity, and providing insight into threats that will shape the security of HMRC services. You will work with a team of analysts in supporting customers and working with teams across HMRC to correct any resulting issues and provide regular feedback. You'll be the first point of contact for our customers where identity related fraud is suspected, providing a first-rate service by telephone, email or web chat. Your can-do attitude and passion for helping people will be key, as will your customer interaction skills to help you navigate various conversations and provide clear, considered information. You will use your knowledge of different threats to assess each situation, providing the right advice and guidance to victims and the right information to colleagues to support them to counter new threats and repair accounts needed. Person specification Speaking to customers on the phone, via email and chats answering questions, providing advice and resolving issues related to identity fraud cases. Providing an end-to-end service for each customer where accounts of impersonation concerns have been raised, ensuring customers are updated from the moment that an issue is reported to HMRC, liaising with HMRC stakeholders to assess, investigate and potentially remediate, provide timely updates and resolution to customers throughout. Interpreting information from victims about varied and subtle indicators of threats to different customer devices accessing complex digital services. Dealing with multiple specialist tax, customs and benefits teams across HMRC who have responsibility for a range of HMRC services. Using additional systems and services to verify and support customers and determine the right actions to secure customer accounts and use your judgement where referrals to FPC analysts is required. Working in partnership on cases with FPC analysts conveying actions/resolutions to customers for identity related fraud cases received via a variety of different reporting channels, systems and tools. Developing identity fraud customer packs and communication templates for a variety of different situations and working with wider FPC to refine them based on customer interaction and feedback. Act as a specialist customer advisor to receive inbound calls from non-FPC colleagues who have concerns over the credibility of the caller, as well as managing technical issues regarding authentication. Working with the wider FPC to learn about new and current fraud vulnerabilities in HMRC services and processes. This is a new and evolving role and may include additional or changing role responsibilities in the future. Essential Criteria Have proven verbal and written English language skills, and previous experience acting as a customer service advisor dealing with customers on the telephone and in writing. Desirable Criteria Hold or be willing to attain Certificate in Information Security Management Principles (CISMP) qualification. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Please detail your 3 recent roles with 100 words per role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked behaviour-based questions on Communicating and Influencing and Managing a Quality Service to explore in detail what you are capable of. You will be asked experience-based and strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details

We are looking for a talented and well-organised individual to join the Computing and Library Services, Corporate Information Systems team. This is a great opportunity for an Administrator/Developer to join the team responsible for the development, support and maintenance of our university's business systems, with a focus on the student records system. Educated to degree level, or with substantial professional experience in an IT environment, you will hold a current certification in Microsoft Technologies or be working towards certification. You will have the ability to develop and implement solutions to enable seamless integration of key business systems. You will be a self-motivated IT professional with excellent interpersonal and communication skills, enabling you to liaise effectively with a broad range of customers and stakeholders. Representing Computing and Library Services as a technical specialist in IT systems administration, you will deliver solutions that meet the demanding needs of the University user base. You will be equally capable of working alone or as part of a team, drawing on all available resources to deliver the required goals. We offer an excellent employment package, including hybrid working, blending a mix of remote and on-campus working (dependent on work duties). The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion , including our commitments and accreditations as a Disability Confident Leader, Stonewall Top 100 Employer, Athena Swan Silver Award holder and Race Equality Charter Bronze Award holder. For further details about this post and to make an application, please select the apply button shown.

Job Title Product & Innovation Communications Director Job Description The Director, Product & Innovation Communications is a senior leader responsible for shaping and delivering Sage's integrated communications strategy across its product, technology, innovation and customer agenda. Working in close partnership with senior Product, Technology and business leaders, and the Corporate Affairs Leadership team, this role builds understanding, confidence and advocacy across colleagues, customers, media, analysts and other influential stakeholders. The role provides strategic counsel, brings stakeholder insight into decision-making and translates Sage's product and innovation strategy into compelling, credible narratives that demonstrate customer value and strengthen Sage's reputation. This leader will bring together internal and external communications expertise around shared strategic outcomes, lead a multidisciplinary and geographically dispersed team, and work across Brand & Corporate Affairs and the wider business to deliver integrated moments of impact that support Sage's growth ambitions. This is a hybrid role, 3 days per week from our London office. Key Responsibilities Summary of role The Director, Product & Innovation Communications is a senior leadership role responsible for shaping and delivering Sage's integrated communications strategy across product, technology, AI, innovation and customer priorities. Working closely with senior Product and Technology leaders and Brand & Corporate Affairs, you'll translate Sage's strategy into clear, compelling narratives that demonstrate customer value and strengthen Sage's reputation internally and externally. What I will be doing You'll lead the integrated communications strategy across Sage's product and innovation agenda, creating a clear story around what Sage is building, why it matters and the value it creates for customers. You'll provide strategic communications counsel to senior leaders, using colleague, customer, media, analyst and market insight to inform decisions and identify opportunities and potential risks. You'll build understanding and advocacy internally while strengthening Sage's external reputation through media relations, thought leadership, analyst engagement and compelling customer stories. Working across Brand, Marketing, Public Affairs, Social and Events, you'll identify key moments where integrated communications can create the greatest impact. You'll also lead and develop a multidisciplinary, geographically dispersed team, setting high standards for strategy, creativity and execution. Using data, insight and AI, you'll continually improve how the team prioritises its work and focuses on the activity that creates the greatest value for Sage. What we are looking for We're looking for an experienced communications leader with a strong background in product, technology, corporate or integrated communications within a large, complex organisation. You'll be confident advising senior executives, bringing strong commercial judgement and the ability to constructively challenge and influence decisions. You'll be skilled at translating complex product and technology strategies into credible, engaging narratives for different audiences, with a strong understanding of how customer outcomes and evidence build reputation over time. Strong people leadership is essential, with experience bringing together communications specialists across different disciplines and geographies. Experience within global technology, SaaS, AI or a listed organisation would be highly valuable. Function Corporate Affairs Country United Kingdom Office Location London Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Role Title: Security AI Operations Engineer Organization: Value Added Services / Security Operations Location: Belfast, Northern Ireland (Hybrid) Role Overview The Security AI Operations Specialist bridges automated AI systems and human security operations. This role is responsible for the day-to-day supervision, quality control, and execution of AI-assisted security workflows. Working alongside the Security Automation & AI Engineering team, the Specialist manages "Human-in-the-Loop" (HITL) triage queues, maintains and updates knowledge bases feeding generative models, audits AI outputs for accuracy, and ensures prioritized investigation tasks are routed seamlessly to front-line security analysts and consultants. Key Responsibilities 1. AI Workflow Supervision & Human-in-the-Loop (HITL) Routing Review and validate low-confidence alert enrichments, threat summaries, and triage recommendations generated by AI agents. Assign, dispatch, and track complex security investigations, policy changes, and incident response playbooks to appropriate Tier 2/3 analysts and consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service. Audit AI retrieval quality and document gaps in knowledge coverage that lead to model hallucinations or poor responses. Perform routine prompt adjustments and template maintenance, submitting structured enhancement tickets to engineering when underlying code changes are required. 3. Quality Assurance & Performance Auditing Regularly audit AI-generated outputs (incident summaries, triage context, customer reports) against human analyst benchmarks to ensure high fidelity and operational safety. Identify recurring false positives or hallucination patterns, collaborating directly with automation engineers to refine model guardrails and prompt evaluation datasets. Track and report on operational KPIs, including Mean Time to Respond (MTTR), task assignment velocity, and analyst AI adoption. 4. Team Enablement & Operational Feedback Train security analysts and services teams on prompt best practices, effective use of internal AI copilots, and feedback submission workflows. Gather front-line feedback and feature requests from security practitioners to help shape the automation engineering roadmap. 5. Sales Partner with the Sales Engineering team to develop and deliver Value-Added Services (VAS) proof-of-values (POVs), clearly demonstrating the business value and impact of these services. Collaborate with Account teams to accelerate time-to-value for Thales solutions among non-VAS customers, strengthening customer adoption, retention, and renewal outcomes. Required Qualifications Education: Bachelor's degree, in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge of security operations, threat lifecycle, alert triage, WAF, API security, and common security frameworks (e.g., MITRE ATT&CK, NIST). AI & Workflow Tooling: Practical experience interacting with generative AI tools, prompt workflows, and enterprise ticketing/orchestration platforms (e.g., Jira, ServiceNow, PagerDuty, or SOAR platforms). Cloud & Search Interface Familiarity: Working comfort navigating the AWS Management Console (specifically Amazon Bedrock, Amazon OpenSearch Dashboards, and CloudWatch metrics). Communication & Documentation: Strong technical writing skills with experience authoring security runbooks, SOPs, and structured process documentation. Preferred Qualifications Data & Query Skills: Basic scripting ability in Python or experience writing search queries (OpenSearch / Elasticsearch queries, SQL, or Lucene). Workflow Automation: Experience configuring no-code/low-code workflow tools, webhook triggers, or ticketing automation rules. Industry Certifications: AWS Certified Security - Specialty or AWS Certified Solutions Architect - Associate/Professional AWS Certified AI Practitioner or Machine Learning - Specialty CISSP (Certified Information Systems Security Professional) GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Success Metrics (KPIs) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed on a recurring monthly/quarterly schedule. Output Quality & Accuracy - Maintain >95% accuracy on AI-assisted triage outputs through continuous auditing and feedback loops. Team Adoption & Satisfaction - High analyst satisfaction and engagement scores with AI-enabled workflows and copilots. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is looking for highly motivated, self-driven, technical analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. Do you find yourself interested in putting your hands-on technical skills to the test in detecting, containing, and remediating incidents? Are you self-motivated and looking for an opportunity to rapidly accelerate your skills? Do you crave new and innovative work that actually matters to your customer? Do you have an Incident Response or Information Security background that you're not fully utilizing? Are you capable of leading teams and interacting well with customers? Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis? What You'll Do: Conduct monitoring and perform in-depth analysis of security alerts. Exercise incident handling processes across Windows, Mac, and Linux platforms. Perform malware analysis. Perform remote remediation of malware or malicious activity. Develop and improve processes for incident detection, triage, and the execution of countermeasures Produce high-quality written and verbal communications, recommendations, and findings to customer management. Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events. Manage internal programs or teams. Serve as the technical escalation point and mentor for lower-level analysts. Provide oversight and quality assurance for issues worked by lower-level analysts. Assist in the advancement of security processes and procedures. What You'll Need: Successful candidates will have experience in one or more of the following areas: Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists. Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise. Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation. Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs. Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations. Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations. Programming/Scripting: experience coding in Powershell, C, C#, VB, Python, Perl, Ruby on Rails, and.NET. Education: BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Bonus Points: 4-6 years of relevant incident handling experience At least one relevant security certification Strong verbal and communication skills Strong problem solving skills Strong experience with Mac OS, Windows, and Unix operating systems. Ability to handle high pressure situations in a productive and professional manner. Strong time management skills with the ability to multi-task Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

Service Charge Officer WD6 (Hybrid Working) £16.58 per hour 36 hours per week (7.2 hours per day, Monday to Friday) Immediate Start Ongoing Temporary Assignment Basic DBS Check Required An exciting opportunity has arisen for an experienced Service Charge Officer to join a large national housing association on an ongoing temporary basis. This is a hybrid role based in WD6, offering the chance to work within a collaborative team focused on delivering an excellent service to residents across a diverse housing portfolio. The Role As a Service Charge Officer, you will play a key role in ensuring accurate, transparent and timely service charge reporting and accounting for residents across all tenures. You will be responsible for responding to enquiries, supporting complaint resolution, maintaining accurate service charge records and working closely with internal teams to deliver a high-quality customer-focused service. Key Responsibilities Handle service charge enquiries from residents and internal colleagues. Support managers in responding to escalated customer complaints. Work closely with analysts to ensure service charge estimates and actuals are accurate before distribution. Investigate service charge discrepancies and process adjustments within the ERP system. Contribute to service charge-related projects and continuous improvement initiatives. Liaise with key stakeholders to ensure service charge accuracy and compliance. Manage and respond to enquiries received through the service charge mailbox in a timely manner. Ensure resident enquiries are acknowledged and resolved effectively. Attend face-to-face meetings with residents where required to resolve disputes and provide support. Support the Rent Team with service charge queries, including enquiries from local authorities. Adapt effectively to changing priorities within a busy environment. Promote and adhere to Equality, Diversity & Inclusion and Health & Safety policies. About You To be successful in this role, you will have: Previous experience working within a service charge function, ideally within social housing or property management. Knowledge of Landlord and Tenant legislation and service charge best practice. Understanding of the application of service charges within the social housing sector. Excellent written and verbal communication skills with the ability to build positive relationships with residents and stakeholders. Strong numerical and analytical skills. Advanced Excel skills, with experience handling, manipulating and checking large volumes of data. Experience using ERP and CRM systems. Proven ability to deliver high levels of customer satisfaction in a customer-focused environment. The ability to work accurately under pressure and meet challenging performance targets. Strong organisational skills and attention to detail. What's on Offer? Immediate start available. Hybrid working arrangement. Join a respected national housing provider. Opportunity to gain valuable experience within a busy and supportive team. Ongoing temporary contract with potential for extension. Please note that a Basic DBS check will be required prior to commencement. Apply today to be considered for this excellent opportunity.

First Line Support Analyst Nottingham Permanent Up to £31,000 per annum Excellent Benefits Full UK Driving License and Own Car Required Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity. Knowledge Required: Proven working experience in an IT support, service desk or technical operations role. Familiarity with ticket and incident management systems and working with third-party support providers. Knowledge of networking concepts, cloud technologies, PC hardware and peripherals. Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID. Understanding of user access, device management, onboarding and offboarding processes. Awareness of common cyber security risks and secure working practices. Skills Required: Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration. Analytical and systematic approach to troubleshooting and problem-solving. Ability to take ownership of issues, coordinate others and follow actions through to completion. Excellent verbal and written communication skills, with the ability to explain technical issues clearly. Strong organisational, time management, attention to detail and follow-up skills. Ability to manage competing priorities with an appropriate sense of urgency. Ability to work independently and as part of a team. Ability to remain calm and professional during incidents and periods of change. Strong commitment to customer service, knowledge sharing and accurate record keeping. Aptitude to learn new skills and a desire to explore relevant IT technologies. Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car. Desirable Skills: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools. SQL updates Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from customer service or a telephone based role Will consider recent graduates with an interest in IT & systems however not essential A background in application or software support would be highly advantageous however not necessary Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Strong communication skills Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office) The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week. If interested we would love you to apply.