We are seeking to recruit 3 Content & Marketing Managers covering the following areas: Content and Marketing Manager (Marketing Appeals ) We are seeking an experienced, strategic, and results-driven Marketing & Content Manager (Direct Appeals) to strengthen Tapping House's brand profile and presence. This pivotal role will lead the development and delivery of an ambitious marketing fundraising programme to drive supporter recruitment, retention and income growth. With responsibility for cash appeals, individual and regular giving, lottery, raffle, newsletters and Gift Aid, the postholder will develop compelling campaigns and supporter journeys that deepen engagement and build long-term donor loyalty. The role combines strategic planning with hands on campaign delivery and analysis. Working with the Head of Marketing and Communications, the postholder will lead on the development and delivery of a direct marketing strategy to ensure ambitious fundraising targets are achieved. Other organisations may refer to this role as Direct Marketing Manager, Direct Response Manager, Direct Fundraising/Giving Manager or Individual Giving Lead. Content and Marketing Manager (SEO & Copy) We are seeking an innovative, organised, and results-driven Marketing & Content Manager (SEO & Copy) to strengthen Tapping House's brand profile and media presence. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling, growing our regional and national media coverage, and ensuring our communications reflect our values, vision, and compassionate tone of voice. Alongside social media leadership, you will manage our website, web shop and SEO strategy, drive our press activity, and assist creation of high-quality assets that support fundraising and awareness. This is an ideal role for a creative communicator who is confident in developing strategy and producing meaningful results, and who wants to use their skills to make a genuine difference. Content and Marketing Manager (Design) We are seeking a creative, collaborative, and flexible Marketing & Content Manager (Design) to strengthen Tapping House's brand profile. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling and ensuring our communications reflect our values and mission. Alongside social media leadership, you will design high-quality assets that support fundraising and awareness of our cause. This is an ideal role for a proactive designer and content creator who is confident in hands-on delivery, and who wants to use their skills to make a genuine difference.
Oct 24, 2026
Full time
We are seeking to recruit 3 Content & Marketing Managers covering the following areas: Content and Marketing Manager (Marketing Appeals ) We are seeking an experienced, strategic, and results-driven Marketing & Content Manager (Direct Appeals) to strengthen Tapping House's brand profile and presence. This pivotal role will lead the development and delivery of an ambitious marketing fundraising programme to drive supporter recruitment, retention and income growth. With responsibility for cash appeals, individual and regular giving, lottery, raffle, newsletters and Gift Aid, the postholder will develop compelling campaigns and supporter journeys that deepen engagement and build long-term donor loyalty. The role combines strategic planning with hands on campaign delivery and analysis. Working with the Head of Marketing and Communications, the postholder will lead on the development and delivery of a direct marketing strategy to ensure ambitious fundraising targets are achieved. Other organisations may refer to this role as Direct Marketing Manager, Direct Response Manager, Direct Fundraising/Giving Manager or Individual Giving Lead. Content and Marketing Manager (SEO & Copy) We are seeking an innovative, organised, and results-driven Marketing & Content Manager (SEO & Copy) to strengthen Tapping House's brand profile and media presence. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling, growing our regional and national media coverage, and ensuring our communications reflect our values, vision, and compassionate tone of voice. Alongside social media leadership, you will manage our website, web shop and SEO strategy, drive our press activity, and assist creation of high-quality assets that support fundraising and awareness. This is an ideal role for a creative communicator who is confident in developing strategy and producing meaningful results, and who wants to use their skills to make a genuine difference. Content and Marketing Manager (Design) We are seeking a creative, collaborative, and flexible Marketing & Content Manager (Design) to strengthen Tapping House's brand profile. This pivotal role will help deliver our marketing and communications strategy, delivering compelling content across print, digital, and media channels to build meaningful engagement with supporters, patients, families, and the wider community. You will be responsible for shaping our storytelling and ensuring our communications reflect our values and mission. Alongside social media leadership, you will design high-quality assets that support fundraising and awareness of our cause. This is an ideal role for a proactive designer and content creator who is confident in hands-on delivery, and who wants to use their skills to make a genuine difference.
Philanthropy Manager Contract: Permanent, Full time, 35 hours per week Location: London,UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. Salary : £41,325 per year with excellent benefits We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future. About WaterAid We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the Team The WaterAid Philanthropy & Trusts team grows crucial individual philanthropic relationships. We have an ambitious strategy and growth plan, whilst raising significant funding for WaterAid's work. About the Role As our driven and passionate Philanthropy Manager you will have a proven track record of business development and raising income from new and exciting partnerships. Those that partnerships you secure, you will go on to provide excellent stewardship. You'll also: Build a sustainable pipeline of new business prospects with the potential to give at £100k+ per annum. Develop high quality funding propositions and reports in line with donor requirements. Support the Philanthropy & Events Manager with the delivery of first class stewardship and cultivation events. About You: To besuccessful, you'll need: Have a proven ability to raise income from new business, manage a new philanthropy portfolio and achieve targets as part of a strategic plan. Be able to develop strong relationships with individuals, identifying opportunities for growth and innovative engagement. Have experience of compelling proposal and report writing for a philanthropic audience. Although not essential, we also prefer you to have: Experience in peer to peer fundraising. Experience in developing and executing a new business prospecting strategy. Closing date: Applications will close Monday 9 November :00PM UK time. Availability for interview is required for first round interviews on Tuesday 17th November 2026 and second round interviews on Tuesday 24th November 2026. How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. In your cover letter, please can you answer the following questions: 1. What experience do you have in developing and executing a new business strategy? 2. What experience do you have in raising five to six figure gifts? 3. What experience do you have in working with HNWI and philanthropists? Can I use Artificial Intelligence (AI) technology in my application? We understand that AI tools can be useful, especially for anyone who needs support with their writing, and you're welcome to use them. That said, we're seeing more and more applications that feel generic, flat, or hard to tell apart from one another, and these are the ones that struggle to stand out. Your own words, experience, and ideas are what we want to read. Tell us in your own voice why this role matters to you and how you'd bring your experience to it. It's the best way to stand out in a competitive field. Pre employment screening To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. Benefits 36days' holiday (this includes 8 Bank Holidays) Option to buy an extra 5days' annual leave Employer pension contribution up to 10% Flexible and hybrid working arrangements Season ticket loan Free annual eye tests 'Give as you Earn' charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals (after qualifying period) Two paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes at the end of the calendar year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our Committment Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we'll change the world through water. Join us and be part of the change!
Oct 24, 2026
Full time
Philanthropy Manager Contract: Permanent, Full time, 35 hours per week Location: London,UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. Salary : £41,325 per year with excellent benefits We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future. About WaterAid We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the Team The WaterAid Philanthropy & Trusts team grows crucial individual philanthropic relationships. We have an ambitious strategy and growth plan, whilst raising significant funding for WaterAid's work. About the Role As our driven and passionate Philanthropy Manager you will have a proven track record of business development and raising income from new and exciting partnerships. Those that partnerships you secure, you will go on to provide excellent stewardship. You'll also: Build a sustainable pipeline of new business prospects with the potential to give at £100k+ per annum. Develop high quality funding propositions and reports in line with donor requirements. Support the Philanthropy & Events Manager with the delivery of first class stewardship and cultivation events. About You: To besuccessful, you'll need: Have a proven ability to raise income from new business, manage a new philanthropy portfolio and achieve targets as part of a strategic plan. Be able to develop strong relationships with individuals, identifying opportunities for growth and innovative engagement. Have experience of compelling proposal and report writing for a philanthropic audience. Although not essential, we also prefer you to have: Experience in peer to peer fundraising. Experience in developing and executing a new business prospecting strategy. Closing date: Applications will close Monday 9 November :00PM UK time. Availability for interview is required for first round interviews on Tuesday 17th November 2026 and second round interviews on Tuesday 24th November 2026. How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. In your cover letter, please can you answer the following questions: 1. What experience do you have in developing and executing a new business strategy? 2. What experience do you have in raising five to six figure gifts? 3. What experience do you have in working with HNWI and philanthropists? Can I use Artificial Intelligence (AI) technology in my application? We understand that AI tools can be useful, especially for anyone who needs support with their writing, and you're welcome to use them. That said, we're seeing more and more applications that feel generic, flat, or hard to tell apart from one another, and these are the ones that struggle to stand out. Your own words, experience, and ideas are what we want to read. Tell us in your own voice why this role matters to you and how you'd bring your experience to it. It's the best way to stand out in a competitive field. Pre employment screening To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. Benefits 36days' holiday (this includes 8 Bank Holidays) Option to buy an extra 5days' annual leave Employer pension contribution up to 10% Flexible and hybrid working arrangements Season ticket loan Free annual eye tests 'Give as you Earn' charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals (after qualifying period) Two paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes at the end of the calendar year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our Committment Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we'll change the world through water. Join us and be part of the change!
Member Relations Officer We are delighted to share this new and exciting opportunity for a Member Relations Officer to join the organisation. Position: Member Relations Officer Location: Manchester /Hybrid (at least 2 days per week in the Manchester office) Salary: £28,791 per annum Hours: Full time, 35 hours per week Contract: Permanent Application deadline: Midnight, Wednesday 18 November 2026 Interviews: Thursday 3 December in Manchester About the Role As the voice of the UK's co-operative movement, the organisation empowers and supports co-operative enterprise with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, the team are committed to enable anyone in the UK to form, or join, thriving and sustainable co-ops. As Member Relations Officer, you will support the membership strategy through member recruitment and retention activities. You will act as a first point of contact for member enquiries and build positive relationships with current and prospective members. You will also promote membership benefits, products and services, and support member engagement and networking. Join an organisation led by unwavering values of solidarity, self-responsibility, equity, and honesty, if you share these core values, we would be delighted to receive your application. Core responsibilities include: Work with the Membership Manager and team colleagues to implement the membership and member engagement strategy, in line with strategic and personal goals. Work with Membership Manager and team colleagues to collectively work towards and achieve strategic KPI's. Recruit, retain and manage own target members and member groups in order to develop a growing, mutually beneficial and financially sustainable relationship with them. Build and maintain an in depth understanding of our members, their needs and experience. Further develop and maintain understanding of subscription model, packages, products and income generating services: sharing awareness amongst the membership to ensure member needs are met. Take an active role in providing a meaningful, informative and productive first year's journey to new and returning members. Be responsible for own member relationships while escalating more complex queries to the Membership Manager and/or Member Services Lead, or Advice Team as appropriate. Working with colleagues analyse existing and potential markets for membership and the upselling of services to existing members, developing and overseeing contact strategies to specific member groups as agreed. Support members' engagement with the organisation and facilitate networking between members, particularly: best practice sharing, mentoring and business referrals, at our events, online and through personal contact. Help inform the design and delivery of membership awareness and recruitment campaigns ensuring consistently high levels of quality and alignment with our brand, particularly: data and insight gathering, creation and maintenance of marketing material, following up leads and conversion into members. Act as a first point of contact for member and potential member enquiries by phone, email, website or in writing and follow-up within an agreed timeframe. Contribute to the design and delivery of our membership processes ensuring a consistently high member experience, particularly in the areas of: recruitment, membership applications, member communications, enquiries and retention/removal. To maintain and update member records, undertaking membership analysis and reporting on the customer relationship management system as and when required. To work with and support the Member Services Lead on matters relating to the wider membership functions ensuring our membership and governance: structures, policies and procedures reflect our co-operative identity and member needs. Develop and maintain knowledge of regulatory and legal requirements relevant to role, support and promote compliance with those requirements within the role and the business. About You To be successful in this role, you will bring: Experience of dealing with enquiries from the public, customers or in a membership context An understanding of and interest in supporting values-based organisations such as co-operatives, community businesses or social enterprises. Excellent interpersonal skills, with a proven ability to build rapport and develop positive working relationships with colleagues and external stakeholders Strong organisational skills, including the effective prioritisation of workloads, management of competing demands and meeting deadlines. Excellent written and verbal communication skills, with the confidence to promote relevant products, services and membership benefits Attention to detail, accuracy, and quality when carrying out process driven tasks such as record keeping and database maintenance About the Organisation As the voice of the UK's co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Benefits Flexible working options Pension scheme Discounted travel to work schemes Employee wellbeing assistance programme including free eye tests Personal and professional growth and development, including coaching Trade union Other roles you may have experience in could include Customer Service, Customer Service Officer, Customer Service Exec, Customer Service Assistant, Customer Care, Supporter Care, Membership Officer, Membership Executive, Membership Coordinator, Membership Assistant, Admin, Administrator, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 24, 2026
Full time
Member Relations Officer We are delighted to share this new and exciting opportunity for a Member Relations Officer to join the organisation. Position: Member Relations Officer Location: Manchester /Hybrid (at least 2 days per week in the Manchester office) Salary: £28,791 per annum Hours: Full time, 35 hours per week Contract: Permanent Application deadline: Midnight, Wednesday 18 November 2026 Interviews: Thursday 3 December in Manchester About the Role As the voice of the UK's co-operative movement, the organisation empowers and supports co-operative enterprise with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, the team are committed to enable anyone in the UK to form, or join, thriving and sustainable co-ops. As Member Relations Officer, you will support the membership strategy through member recruitment and retention activities. You will act as a first point of contact for member enquiries and build positive relationships with current and prospective members. You will also promote membership benefits, products and services, and support member engagement and networking. Join an organisation led by unwavering values of solidarity, self-responsibility, equity, and honesty, if you share these core values, we would be delighted to receive your application. Core responsibilities include: Work with the Membership Manager and team colleagues to implement the membership and member engagement strategy, in line with strategic and personal goals. Work with Membership Manager and team colleagues to collectively work towards and achieve strategic KPI's. Recruit, retain and manage own target members and member groups in order to develop a growing, mutually beneficial and financially sustainable relationship with them. Build and maintain an in depth understanding of our members, their needs and experience. Further develop and maintain understanding of subscription model, packages, products and income generating services: sharing awareness amongst the membership to ensure member needs are met. Take an active role in providing a meaningful, informative and productive first year's journey to new and returning members. Be responsible for own member relationships while escalating more complex queries to the Membership Manager and/or Member Services Lead, or Advice Team as appropriate. Working with colleagues analyse existing and potential markets for membership and the upselling of services to existing members, developing and overseeing contact strategies to specific member groups as agreed. Support members' engagement with the organisation and facilitate networking between members, particularly: best practice sharing, mentoring and business referrals, at our events, online and through personal contact. Help inform the design and delivery of membership awareness and recruitment campaigns ensuring consistently high levels of quality and alignment with our brand, particularly: data and insight gathering, creation and maintenance of marketing material, following up leads and conversion into members. Act as a first point of contact for member and potential member enquiries by phone, email, website or in writing and follow-up within an agreed timeframe. Contribute to the design and delivery of our membership processes ensuring a consistently high member experience, particularly in the areas of: recruitment, membership applications, member communications, enquiries and retention/removal. To maintain and update member records, undertaking membership analysis and reporting on the customer relationship management system as and when required. To work with and support the Member Services Lead on matters relating to the wider membership functions ensuring our membership and governance: structures, policies and procedures reflect our co-operative identity and member needs. Develop and maintain knowledge of regulatory and legal requirements relevant to role, support and promote compliance with those requirements within the role and the business. About You To be successful in this role, you will bring: Experience of dealing with enquiries from the public, customers or in a membership context An understanding of and interest in supporting values-based organisations such as co-operatives, community businesses or social enterprises. Excellent interpersonal skills, with a proven ability to build rapport and develop positive working relationships with colleagues and external stakeholders Strong organisational skills, including the effective prioritisation of workloads, management of competing demands and meeting deadlines. Excellent written and verbal communication skills, with the confidence to promote relevant products, services and membership benefits Attention to detail, accuracy, and quality when carrying out process driven tasks such as record keeping and database maintenance About the Organisation As the voice of the UK's co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Benefits Flexible working options Pension scheme Discounted travel to work schemes Employee wellbeing assistance programme including free eye tests Personal and professional growth and development, including coaching Trade union Other roles you may have experience in could include Customer Service, Customer Service Officer, Customer Service Exec, Customer Service Assistant, Customer Care, Supporter Care, Membership Officer, Membership Executive, Membership Coordinator, Membership Assistant, Admin, Administrator, Administration. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
We are looking for a passionate and creative Social Media Coordinator to help deliver inspiring digital content that connects supporters with our mission and showcases the impact of our work around the world. In this exciting role, you will support the planning and delivery of engaging social media campaigns, create compelling content across multiple platforms and help grow Islamic Relief UK's digital reach. Working as part of a dynamic Marketing team, you will play an important role in raising awareness, increasing engagement and generating support for life-changing humanitarian programmes globally. About the role Supporting the development and implementation of Islamic Relief UK's organic social media strategy Managing and maintaining content across our social media channels, ensuring all content reflects Islamic Relief's brand, values and tone of voice Planning, creating and publishing engaging content across platforms including Facebook, Instagram, X, LinkedIn and other emerging channels Maintaining an up-to-date social media content calendar and ensuring content is planned and scheduled effectively Supporting the delivery of high-profile campaigns that raise awareness, drive engagement and generate fundraising income Developing compelling copy and working with creative teams to produce impactful digital content Monitoring social media performance and using insights, analytics and audience data to optimise content and campaign effectiveness Keeping up to date with emerging social media trends, best practice and platform developments to identify new opportunities for growth Managing online engagement and helping to foster positive relationships with supporters and online communities Supporting the development of relationships with influencers, content creators and key stakeholders to extend the reach of Islamic Relief's messaging Utilising social media management and reporting tools to monitor activity, evaluate performance and provide actionable recommendations Working collaboratively with colleagues across Marketing, Fundraising and Communications to ensure integrated and effective campaign delivery Providing operational and strategic support to the Digital Engagement Manager and deputising where required What we are looking for You will have experience creating platform-specific content, managing multiple priorities and using social media strategically to achieve organisational objectives. With excellent communication skills and a strong understanding of digital trends, you will be confident working collaboratively across teams and engaging with a diverse range of stakeholders. Degree level qualification or equivalent professional experience Significant experience creating engaging, channel-specific content across social media platforms including Facebook, Instagram, X (Twitter), LinkedIn and Snapchat Experience supporting the delivery of social media strategies and campaigns Experience producing and managing live video content to drive engagement and communicate key messages Experience working within the charity, third sector or not-for-profit environment, or a strong understanding of the sector and its communications needs Knowledge and appreciation of international development, humanitarian work and Islamic humanitarian values Excellent written and verbal communication skills with strong copywriting and proofreading abilities Experience using social media management, monitoring and listening tools, with knowledge of platforms such as Sprout Social being advantageous Strong understanding of social media trends, audience behaviours and digital best practice Experience using data, reporting and insights to optimise content performance and inform future activity Strong project management skills with the ability to manage multiple campaigns and deadlines simultaneously Experience using graphic design software such as Adobe Photoshop and Illustrator Excellent organisational skills and attention to detail Strong stakeholder management and relationship-building skills A creative and innovative approach to content development and audience engagement The ability to work independently and as part of a collaborative team A results-focused mindset with the ability to deliver against objectives and targets Strong motivation and empathy towards the aims and objectives of Islamic Relief Flexibility to work occasional evenings and weekends and travel when required How to apply The full Job Description is available to download from the vacancy listing on our careers page. Applications must be submitted online, and we encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications. Interviews are expected to commence during the week commencing 23 November 2026 . As part of your application, please include a link to your portfolio and/or examples of your work. This is a key stage of the assessment process and provides an opportunity for you to showcase your creativity, technical ability and the impact of your previous social media and content creation work.
Oct 23, 2026
Full time
We are looking for a passionate and creative Social Media Coordinator to help deliver inspiring digital content that connects supporters with our mission and showcases the impact of our work around the world. In this exciting role, you will support the planning and delivery of engaging social media campaigns, create compelling content across multiple platforms and help grow Islamic Relief UK's digital reach. Working as part of a dynamic Marketing team, you will play an important role in raising awareness, increasing engagement and generating support for life-changing humanitarian programmes globally. About the role Supporting the development and implementation of Islamic Relief UK's organic social media strategy Managing and maintaining content across our social media channels, ensuring all content reflects Islamic Relief's brand, values and tone of voice Planning, creating and publishing engaging content across platforms including Facebook, Instagram, X, LinkedIn and other emerging channels Maintaining an up-to-date social media content calendar and ensuring content is planned and scheduled effectively Supporting the delivery of high-profile campaigns that raise awareness, drive engagement and generate fundraising income Developing compelling copy and working with creative teams to produce impactful digital content Monitoring social media performance and using insights, analytics and audience data to optimise content and campaign effectiveness Keeping up to date with emerging social media trends, best practice and platform developments to identify new opportunities for growth Managing online engagement and helping to foster positive relationships with supporters and online communities Supporting the development of relationships with influencers, content creators and key stakeholders to extend the reach of Islamic Relief's messaging Utilising social media management and reporting tools to monitor activity, evaluate performance and provide actionable recommendations Working collaboratively with colleagues across Marketing, Fundraising and Communications to ensure integrated and effective campaign delivery Providing operational and strategic support to the Digital Engagement Manager and deputising where required What we are looking for You will have experience creating platform-specific content, managing multiple priorities and using social media strategically to achieve organisational objectives. With excellent communication skills and a strong understanding of digital trends, you will be confident working collaboratively across teams and engaging with a diverse range of stakeholders. Degree level qualification or equivalent professional experience Significant experience creating engaging, channel-specific content across social media platforms including Facebook, Instagram, X (Twitter), LinkedIn and Snapchat Experience supporting the delivery of social media strategies and campaigns Experience producing and managing live video content to drive engagement and communicate key messages Experience working within the charity, third sector or not-for-profit environment, or a strong understanding of the sector and its communications needs Knowledge and appreciation of international development, humanitarian work and Islamic humanitarian values Excellent written and verbal communication skills with strong copywriting and proofreading abilities Experience using social media management, monitoring and listening tools, with knowledge of platforms such as Sprout Social being advantageous Strong understanding of social media trends, audience behaviours and digital best practice Experience using data, reporting and insights to optimise content performance and inform future activity Strong project management skills with the ability to manage multiple campaigns and deadlines simultaneously Experience using graphic design software such as Adobe Photoshop and Illustrator Excellent organisational skills and attention to detail Strong stakeholder management and relationship-building skills A creative and innovative approach to content development and audience engagement The ability to work independently and as part of a collaborative team A results-focused mindset with the ability to deliver against objectives and targets Strong motivation and empathy towards the aims and objectives of Islamic Relief Flexibility to work occasional evenings and weekends and travel when required How to apply The full Job Description is available to download from the vacancy listing on our careers page. Applications must be submitted online, and we encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should we receive a high volume of suitable applications. Interviews are expected to commence during the week commencing 23 November 2026 . As part of your application, please include a link to your portfolio and/or examples of your work. This is a key stage of the assessment process and provides an opportunity for you to showcase your creativity, technical ability and the impact of your previous social media and content creation work.
The Individual Giving Manager will lead the development of RLSS UK's first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for RLSS UK, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will identify, test and evaluate supporter acquisition opportunities across a range of channels, including digital, direct mail, partnerships, community fundraising, and face-to-face fundraising where appropriate, ensuring activity delivers strong return on investment and an excellent supporter experience The postholder will play a central role in shaping the future of supporter engagement at RLSS UK, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow RLSS UK's first individual giving programme, building sustainable income streams that support our vital work in water safety education. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop RLSS UK's first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi-channel campaigns (digital, social, email, paid media, direct mail, and face-to-face fundraising) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with Marketing and Communications, Membership, and other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use Donorfy CRM to manage supporter data, segmentation, reporting, campaign tracking and supporter journeys, ensuring data quality and compliance with GDPR and organisational policies. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator's Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, and other stakeholders as required. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme. Demonstrate and uphold the Society's values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Experience of developing fundraising plans, income forecasts and budgets, with the ability to model growth and assess investment opportunities. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, including experience of using donor databases to support segmentation, stewardship and reporting (experience of Donorfy would be advantageous). Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK mission, values and strategic priorities. Previous experience of line management. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys. Understanding of water safety, education, youth engagement, community development or related fields. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan Enhanced Society Sick Pay Eye Care Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date - 5.00pm, Tuesday 3rd November 2026 Interview Date - Monday 9th November 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Oct 17, 2026
Full time
The Individual Giving Manager will lead the development of RLSS UK's first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for RLSS UK, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will identify, test and evaluate supporter acquisition opportunities across a range of channels, including digital, direct mail, partnerships, community fundraising, and face-to-face fundraising where appropriate, ensuring activity delivers strong return on investment and an excellent supporter experience The postholder will play a central role in shaping the future of supporter engagement at RLSS UK, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow RLSS UK's first individual giving programme, building sustainable income streams that support our vital work in water safety education. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop RLSS UK's first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi-channel campaigns (digital, social, email, paid media, direct mail, and face-to-face fundraising) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with Marketing and Communications, Membership, and other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use Donorfy CRM to manage supporter data, segmentation, reporting, campaign tracking and supporter journeys, ensuring data quality and compliance with GDPR and organisational policies. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator's Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, and other stakeholders as required. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme. Demonstrate and uphold the Society's values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Experience of developing fundraising plans, income forecasts and budgets, with the ability to model growth and assess investment opportunities. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, including experience of using donor databases to support segmentation, stewardship and reporting (experience of Donorfy would be advantageous). Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK mission, values and strategic priorities. Previous experience of line management. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys. Understanding of water safety, education, youth engagement, community development or related fields. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan Enhanced Society Sick Pay Eye Care Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date - 5.00pm, Tuesday 3rd November 2026 Interview Date - Monday 9th November 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Job Role: Supported Housing Worker Salary: £26,200 per year Hours: 37.5 hours per week Contract type: Permanent Location: Trowbridge Additional information: Participate in an out-of-hours on-call rota. Participation on the first-responder system (emergency cover) at our homeless hostel. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role: Join our dedicated team in Trowbridge as a Supported Housing Worker , providing warm, person centred support and hands on housing management for people with recent experiences of homelessness (including those with offending backgrounds) living in designated properties. No two days are the same - you'll build rapport, champion strengths, and create safe, stable homes where people can thrive. You'll guide clients to sustainable move on within agreed timescales by building trust, co creating clear support plans, and boosting confidence through practical tenancy skills, benefits and budgeting support, and encouragement. What you'll be doing: Create and deliver personalised support plans and risk assessments to help clients thrive. Champion safeguarding by following polices and procedures to keep everyone safe. Empower clients be offering advice, information, and support to connect with the right services. Maintain accurate client records using out system, INFORM. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. To read the full job description and learn more about this opportunity, please visit our company website via the application link and submit your application. What we're looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Oct 01, 2026
Full time
Job Role: Supported Housing Worker Salary: £26,200 per year Hours: 37.5 hours per week Contract type: Permanent Location: Trowbridge Additional information: Participate in an out-of-hours on-call rota. Participation on the first-responder system (emergency cover) at our homeless hostel. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role: Join our dedicated team in Trowbridge as a Supported Housing Worker , providing warm, person centred support and hands on housing management for people with recent experiences of homelessness (including those with offending backgrounds) living in designated properties. No two days are the same - you'll build rapport, champion strengths, and create safe, stable homes where people can thrive. You'll guide clients to sustainable move on within agreed timescales by building trust, co creating clear support plans, and boosting confidence through practical tenancy skills, benefits and budgeting support, and encouragement. What you'll be doing: Create and deliver personalised support plans and risk assessments to help clients thrive. Champion safeguarding by following polices and procedures to keep everyone safe. Empower clients be offering advice, information, and support to connect with the right services. Maintain accurate client records using out system, INFORM. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. To read the full job description and learn more about this opportunity, please visit our company website via the application link and submit your application. What we're looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.