Senior 2nd Line Support Analyst Hybrid About the Role We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements. There is a great role for anyone who has plans of being a manager in the future, as it is a hands-on support role, but you will gain valuable experience around mentoring more junior engineers. Responsibilities Provide advanced 2nd line support and resolve escalated tickets within SLAs Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues Support device builds, deployments, upgrades and rollouts Investigate recurring issues and contribute to technical improvements Maintain accurate documentation and IT records Work with 3rd line, infrastructure, networking and security teams Provide technical guidance to 1st line where required Technical Skills Windows 10/11 Active Directory & Group Policy Microsoft 365 Intune & Entra ID/Azure DNS & DHCP Networking, VPN & TCP/IP Enterprise endpoint support PowerShell desirable Experience Previous 2nd Line / Desktop Support / IT Engineer experience Strong troubleshooting and problem-solving skills Experience supporting large user environments Comfortable taking ownership of complex technical issues Strong communication and documentation skills Benefits Hybrid working - 3 days onsite / 2 remote after probation Funded training and certifications Technical mentoring and development Clear progression into 3rd Line, Infrastructure, Networking or Cloud Collaborative and supportive IT team 25 days leave + bank holidays Regular team events and social activities Senior 2nd Line Support Analyst Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Oct 24, 2026
Full time
Senior 2nd Line Support Analyst Hybrid About the Role We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements. There is a great role for anyone who has plans of being a manager in the future, as it is a hands-on support role, but you will gain valuable experience around mentoring more junior engineers. Responsibilities Provide advanced 2nd line support and resolve escalated tickets within SLAs Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues Support device builds, deployments, upgrades and rollouts Investigate recurring issues and contribute to technical improvements Maintain accurate documentation and IT records Work with 3rd line, infrastructure, networking and security teams Provide technical guidance to 1st line where required Technical Skills Windows 10/11 Active Directory & Group Policy Microsoft 365 Intune & Entra ID/Azure DNS & DHCP Networking, VPN & TCP/IP Enterprise endpoint support PowerShell desirable Experience Previous 2nd Line / Desktop Support / IT Engineer experience Strong troubleshooting and problem-solving skills Experience supporting large user environments Comfortable taking ownership of complex technical issues Strong communication and documentation skills Benefits Hybrid working - 3 days onsite / 2 remote after probation Funded training and certifications Technical mentoring and development Clear progression into 3rd Line, Infrastructure, Networking or Cloud Collaborative and supportive IT team 25 days leave + bank holidays Regular team events and social activities Senior 2nd Line Support Analyst Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Data Governance Analyst £55,000 - £65,000 + Benefits London Hybrid (3 days per week in office) Are you a Data Governance Analyst or Business Analyst looking for an opportunity to help shape how data is managed, understood and used across a global professional services organisation? Our client, an established international law firm, is looking for a Data Governance Analyst to join its growing Data function. This is an excellent opportunity to play a key role in embedding a newly established Data Governance Framework, improving data quality and ownership, and working closely with business and technology stakeholders. What's on offer? Opportunity to help shape and embed a developing Data Governance Framework Exposure to senior stakeholders across a global organisation Collaborative, supportive and internationally focused working environment Opportunity to develop your expertise across data governance, data management and business analysis What will you be doing? Supporting the implementation and ongoing development of the organisation's Data Governance Framework. Working closely with Data Stewards, business stakeholders and technology teams to improve data quality, ownership and understanding. Developing and maintaining data governance documentation, including business data glossaries, data dictionaries, Critical Data Elements (CDEs), data ownership matrices and data quality rules. Mapping business processes and data lineage to understand how data is created, transformed, shared and used. Gathering and documenting business requirements, user stories, use cases and functional specifications. Using Power BI to create reports and visualisations supporting data governance initiatives. Identifying, tracking and helping resolve data quality and governance issues. Supporting training, communications and guidance to encourage adoption of data governance standards and processes. Helping improve reference data management and the consistency of data across business systems. What are we looking for? Around 2-4 years' experience in data governance, business analysis or a closely related role. A good understanding of data governance, data management, data quality and metadata principles. Practical experience developing or maintaining data governance documentation and artefacts. Strong business analysis, requirements gathering and process documentation skills. Demonstrable Power BI reporting and visualisation experience. Experience working with stakeholders across business and technology functions. Excellent communication, organisational and problem-solving skills. A proactive, collaborative approach with strong attention to detail and the ability to manage competing priorities. We are particularly interested in candidates who have worked on practical data governance initiatives or have a business analysis background with meaningful exposure to data management and governance. Ready to make an impact? If you're looking to take the next step in your data governance career and help establish best practices within a global organisation, we'd love to hear from you. Apply today to find out more. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
Oct 23, 2026
Full time
Data Governance Analyst £55,000 - £65,000 + Benefits London Hybrid (3 days per week in office) Are you a Data Governance Analyst or Business Analyst looking for an opportunity to help shape how data is managed, understood and used across a global professional services organisation? Our client, an established international law firm, is looking for a Data Governance Analyst to join its growing Data function. This is an excellent opportunity to play a key role in embedding a newly established Data Governance Framework, improving data quality and ownership, and working closely with business and technology stakeholders. What's on offer? Opportunity to help shape and embed a developing Data Governance Framework Exposure to senior stakeholders across a global organisation Collaborative, supportive and internationally focused working environment Opportunity to develop your expertise across data governance, data management and business analysis What will you be doing? Supporting the implementation and ongoing development of the organisation's Data Governance Framework. Working closely with Data Stewards, business stakeholders and technology teams to improve data quality, ownership and understanding. Developing and maintaining data governance documentation, including business data glossaries, data dictionaries, Critical Data Elements (CDEs), data ownership matrices and data quality rules. Mapping business processes and data lineage to understand how data is created, transformed, shared and used. Gathering and documenting business requirements, user stories, use cases and functional specifications. Using Power BI to create reports and visualisations supporting data governance initiatives. Identifying, tracking and helping resolve data quality and governance issues. Supporting training, communications and guidance to encourage adoption of data governance standards and processes. Helping improve reference data management and the consistency of data across business systems. What are we looking for? Around 2-4 years' experience in data governance, business analysis or a closely related role. A good understanding of data governance, data management, data quality and metadata principles. Practical experience developing or maintaining data governance documentation and artefacts. Strong business analysis, requirements gathering and process documentation skills. Demonstrable Power BI reporting and visualisation experience. Experience working with stakeholders across business and technology functions. Excellent communication, organisational and problem-solving skills. A proactive, collaborative approach with strong attention to detail and the ability to manage competing priorities. We are particularly interested in candidates who have worked on practical data governance initiatives or have a business analysis background with meaningful exposure to data management and governance. Ready to make an impact? If you're looking to take the next step in your data governance career and help establish best practices within a global organisation, we'd love to hear from you. Apply today to find out more. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
Senior Business Analyst (Infrastructure & Technology Modernisation) 6-Month Contract Hybrid (50% London office) Active SC Clearance Required We are supporting a leading UK financial institution undertaking a significant programme of technology modernisation and infrastructure transformation. As part of this initiative, we are seeking an experienced Senior Business Analyst to work across complex technology and infrastructure change projects, helping to shape and deliver strategic outcomes within a highly regulated environment. The Role As a Senior Business Analyst, you will act as the bridge between business stakeholders and technology teams, driving the definition, analysis and delivery of large-scale infrastructure and technology change initiatives. You will work closely with architects, engineers, project managers and senior stakeholders to ensure business needs are translated into clear, actionable requirements and successful delivery outcomes. This role is focused on technology modernisation programmes, including legacy platform transformation, cloud adoption, infrastructure refresh, operational resilience improvements and technical debt reduction. Key Responsibilities Elicit, analyse and document business and technical requirements. Produce high-quality user stories, acceptance criteria and functional specifications. Facilitate workshops and requirements-gathering sessions with a broad range of stakeholders. Support prioritisation activities and collaborate with delivery teams to manage backlogs and dependencies. Work closely with architects, engineers and project leadership to ensure solutions align to strategic objectives. Facilitate Agile ceremonies including sprint planning, reviews and retrospectives. Analyse current and future-state operating models, business processes and technology impacts. Identify risks, dependencies and opportunities for process improvement. Support testing, implementation and transition activities throughout the project lifecycle. Required Experience Extensive Business Analysis experience delivering large-scale technology, infrastructure or software change programmes. Strong background working within complex enterprise environments, ideally within financial services, regulatory or similarly regulated sectors. Demonstrable experience supporting technology modernisation and infrastructure transformation initiatives. Strong understanding of enterprise technology environments, including some of: Cloud technologies Networks Data centres Compute and virtualisation Storage Identity & access management Cyber security End-user technology Service management Proven experience working within Agile delivery environments. Strong knowledge of the Software Development Lifecycle (SDLC). Experience with Jira, Confluence and related delivery tools. Excellent stakeholder management skills, with the ability to engage technical and non-technical audiences at all levels. Experience producing process maps, requirements documentation, traceability matrices and other BA artefacts. Degree educated and/or professionally qualified (BCS, ISEB, IIBA CBAP or equivalent). Desirable Experience Infrastructure modernisation, cloud migration or platform transformation programmes. ITIL and service transition experience. Technology risk, operational resilience and security-by-design knowledge. Azure DevOps, Planview, Visio or Miro experience. Data migration, integration and data analysis experience. Experience working in hybrid Agile/Waterfall environments. Knowledge of business architecture principles. To apply for this position please submit your CV. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 23, 2026
Full time
Senior Business Analyst (Infrastructure & Technology Modernisation) 6-Month Contract Hybrid (50% London office) Active SC Clearance Required We are supporting a leading UK financial institution undertaking a significant programme of technology modernisation and infrastructure transformation. As part of this initiative, we are seeking an experienced Senior Business Analyst to work across complex technology and infrastructure change projects, helping to shape and deliver strategic outcomes within a highly regulated environment. The Role As a Senior Business Analyst, you will act as the bridge between business stakeholders and technology teams, driving the definition, analysis and delivery of large-scale infrastructure and technology change initiatives. You will work closely with architects, engineers, project managers and senior stakeholders to ensure business needs are translated into clear, actionable requirements and successful delivery outcomes. This role is focused on technology modernisation programmes, including legacy platform transformation, cloud adoption, infrastructure refresh, operational resilience improvements and technical debt reduction. Key Responsibilities Elicit, analyse and document business and technical requirements. Produce high-quality user stories, acceptance criteria and functional specifications. Facilitate workshops and requirements-gathering sessions with a broad range of stakeholders. Support prioritisation activities and collaborate with delivery teams to manage backlogs and dependencies. Work closely with architects, engineers and project leadership to ensure solutions align to strategic objectives. Facilitate Agile ceremonies including sprint planning, reviews and retrospectives. Analyse current and future-state operating models, business processes and technology impacts. Identify risks, dependencies and opportunities for process improvement. Support testing, implementation and transition activities throughout the project lifecycle. Required Experience Extensive Business Analysis experience delivering large-scale technology, infrastructure or software change programmes. Strong background working within complex enterprise environments, ideally within financial services, regulatory or similarly regulated sectors. Demonstrable experience supporting technology modernisation and infrastructure transformation initiatives. Strong understanding of enterprise technology environments, including some of: Cloud technologies Networks Data centres Compute and virtualisation Storage Identity & access management Cyber security End-user technology Service management Proven experience working within Agile delivery environments. Strong knowledge of the Software Development Lifecycle (SDLC). Experience with Jira, Confluence and related delivery tools. Excellent stakeholder management skills, with the ability to engage technical and non-technical audiences at all levels. Experience producing process maps, requirements documentation, traceability matrices and other BA artefacts. Degree educated and/or professionally qualified (BCS, ISEB, IIBA CBAP or equivalent). Desirable Experience Infrastructure modernisation, cloud migration or platform transformation programmes. ITIL and service transition experience. Technology risk, operational resilience and security-by-design knowledge. Azure DevOps, Planview, Visio or Miro experience. Data migration, integration and data analysis experience. Experience working in hybrid Agile/Waterfall environments. Knowledge of business architecture principles. To apply for this position please submit your CV. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Data Governance Analyst, Data Business Analyst, Data Quality Analyst, Power BI, Professional Services, City, London Data Governance Analyst / Data Business Analyst required to work for an exciting Professional Services business based in the City of London. This will be a hybrid role where you will be required to be in the office 3 days per week and the rest from home. We ideally need someone from a Professional Services background who has a Data Analysis background and has proven Senior Stakeholder Management skills. This is a department that is growing within the firm, so there is lots of opportunity to progress in the future. Read on for more details Skills Required: 2 - 4 years' relevant experience in data governance, business analysis or a closely related role. A good understanding of data governance, data management, data quality and metadata principles. Practical experience working with governance artefacts such as business data glossaries, data dictionaries, Critical Data Elements, data ownership matrices, systems of record and data quality rules. Experience documenting business processes and data lineage, including how data is created, transformed, shared and used. Strong business analysis and documentation skills, including producing user stories, use cases, functional requirements and reports. Demonstrable Power BI experience, particularly creating visualisations and reports to support data governance activity. Experience identifying and managing data-related issues, ensuring actions are properly tracked, resolved and documented. Strong stakeholder management skills, with the confidence to work with Data Stewards and colleagues across both business and technology functions. The ability to support training, communications and guidance and encourage adoption of new data standards and governance processes. Strong analytical and problem-solving capability, attention to detail and the ability to manage competing priorities. A proactive, self-motivated and collaborative approach, with the ability to work independently when required. This is a great opportunity and salary is dependent upon experience. Apply now for more details
Oct 23, 2026
Full time
Data Governance Analyst, Data Business Analyst, Data Quality Analyst, Power BI, Professional Services, City, London Data Governance Analyst / Data Business Analyst required to work for an exciting Professional Services business based in the City of London. This will be a hybrid role where you will be required to be in the office 3 days per week and the rest from home. We ideally need someone from a Professional Services background who has a Data Analysis background and has proven Senior Stakeholder Management skills. This is a department that is growing within the firm, so there is lots of opportunity to progress in the future. Read on for more details Skills Required: 2 - 4 years' relevant experience in data governance, business analysis or a closely related role. A good understanding of data governance, data management, data quality and metadata principles. Practical experience working with governance artefacts such as business data glossaries, data dictionaries, Critical Data Elements, data ownership matrices, systems of record and data quality rules. Experience documenting business processes and data lineage, including how data is created, transformed, shared and used. Strong business analysis and documentation skills, including producing user stories, use cases, functional requirements and reports. Demonstrable Power BI experience, particularly creating visualisations and reports to support data governance activity. Experience identifying and managing data-related issues, ensuring actions are properly tracked, resolved and documented. Strong stakeholder management skills, with the confidence to work with Data Stewards and colleagues across both business and technology functions. The ability to support training, communications and guidance and encourage adoption of new data standards and governance processes. Strong analytical and problem-solving capability, attention to detail and the ability to manage competing priorities. A proactive, self-motivated and collaborative approach, with the ability to work independently when required. This is a great opportunity and salary is dependent upon experience. Apply now for more details
Business Insight Manager £48,622 per annum Newent, Gloucestershire Full-Time Permanent Come make a real difference as our Business Insight Manager Everyone should have a warm, safe, affordable home. As Business Insight Manager, you'll play a key role in helping us provide this for our tenants. You'll be responsible for: Leading the delivery of business intelligence, analytics and performance reporting services. Develop and maintain Power BI dashboards and reporting solutions. Produce meaningful insight to support operational and strategic decision making. Manage corporate performance reporting and KPI frameworks. Drive improvements in data quality, governance and reporting standards. Provide analysis, forecasting and performance trends to inform business planning. Build strong relationships with stakeholders across the organisation. Lead, coach and develop the Business Insight team. Identify opportunities to improve processes through automation and innovation. This is a hybrid role and requires regular office attendance to our Newent office in line with our agile working policy, with flexibility to attend onsite meetings as required. Please consider your commute when applying for this role. While the role is not fully remote, we are committed to considering reasonable adjustments to support individual circumstances where appropriate. What you'll bring to our team You'll be a strategic thinker with a passion for data, performance and continuous improvement. Equally comfortable working with detailed datasets and senior stakeholders, you'll understand how to turn information into actionable insight that supports operational and strategic goals. You'll bring: Proven experience leading a business intelligence, analytics or performance reporting function. Advanced Power BI and data visualisation skills. Experience developing and monitoring KPIs, performance frameworks and corporate reporting. Strong analytical, problem-solving and decision-making abilities. Experience using data to influence organisational performance and service improvement. Strong stakeholder management and communication skills. Experience leading and developing high-performing teams. A commitment to data quality, governance and continuous improvement. What we're looking for Significant experience within a business intelligence, insight, analytics or performance management environment. Advanced knowledge of Power BI and reporting technologies. Experience working with large datasets, databases and SQL. Strong understanding of performance management and business reporting. Excellent communication and presentation skills. The ability to translate complex information into clear and actionable insight. Proven leadership and people management experience. A collaborative approach with the ability to influence at all levels of the organisation. Qualifications Experienced in Data Analysis and Reporting using Microsoft Power BI reports and dashboards or quickly able to build skills to expert user level (e.g. experienced in a similar data analysis and reporting technology or toolset) Experienced in producing data-sets for reporting and analysis. Able to work with the IT Team and vendor technical teams to agree data extracts necessary. Good understanding of relational databases and the SQL language highly beneficial, or ability to understand and build SQL skills quickly. Good technical skills in IT systems and software including Microsoft 365 applications. Able to plan, prioritise and execute own workload or as part of a team or as project lead in collaborative business improvement group. Able to build business relationships and work in a resource capacity for all areas of the organisation. Knowledge and or experience in the housing sector, a repairs contractor or with housing management systems (esp. MIS Active-H) - Desirable. Business or Data Analysis certification or qualification - Desirable. Microsoft Power BI certification - Desirable. If not already held willingness to work towards a certification such as 'Microsoft Power BI Analyst Associate'. SQL certification desirable such as MCDBA. Closing Date - Friday 20th November 2026
Oct 23, 2026
Full time
Business Insight Manager £48,622 per annum Newent, Gloucestershire Full-Time Permanent Come make a real difference as our Business Insight Manager Everyone should have a warm, safe, affordable home. As Business Insight Manager, you'll play a key role in helping us provide this for our tenants. You'll be responsible for: Leading the delivery of business intelligence, analytics and performance reporting services. Develop and maintain Power BI dashboards and reporting solutions. Produce meaningful insight to support operational and strategic decision making. Manage corporate performance reporting and KPI frameworks. Drive improvements in data quality, governance and reporting standards. Provide analysis, forecasting and performance trends to inform business planning. Build strong relationships with stakeholders across the organisation. Lead, coach and develop the Business Insight team. Identify opportunities to improve processes through automation and innovation. This is a hybrid role and requires regular office attendance to our Newent office in line with our agile working policy, with flexibility to attend onsite meetings as required. Please consider your commute when applying for this role. While the role is not fully remote, we are committed to considering reasonable adjustments to support individual circumstances where appropriate. What you'll bring to our team You'll be a strategic thinker with a passion for data, performance and continuous improvement. Equally comfortable working with detailed datasets and senior stakeholders, you'll understand how to turn information into actionable insight that supports operational and strategic goals. You'll bring: Proven experience leading a business intelligence, analytics or performance reporting function. Advanced Power BI and data visualisation skills. Experience developing and monitoring KPIs, performance frameworks and corporate reporting. Strong analytical, problem-solving and decision-making abilities. Experience using data to influence organisational performance and service improvement. Strong stakeholder management and communication skills. Experience leading and developing high-performing teams. A commitment to data quality, governance and continuous improvement. What we're looking for Significant experience within a business intelligence, insight, analytics or performance management environment. Advanced knowledge of Power BI and reporting technologies. Experience working with large datasets, databases and SQL. Strong understanding of performance management and business reporting. Excellent communication and presentation skills. The ability to translate complex information into clear and actionable insight. Proven leadership and people management experience. A collaborative approach with the ability to influence at all levels of the organisation. Qualifications Experienced in Data Analysis and Reporting using Microsoft Power BI reports and dashboards or quickly able to build skills to expert user level (e.g. experienced in a similar data analysis and reporting technology or toolset) Experienced in producing data-sets for reporting and analysis. Able to work with the IT Team and vendor technical teams to agree data extracts necessary. Good understanding of relational databases and the SQL language highly beneficial, or ability to understand and build SQL skills quickly. Good technical skills in IT systems and software including Microsoft 365 applications. Able to plan, prioritise and execute own workload or as part of a team or as project lead in collaborative business improvement group. Able to build business relationships and work in a resource capacity for all areas of the organisation. Knowledge and or experience in the housing sector, a repairs contractor or with housing management systems (esp. MIS Active-H) - Desirable. Business or Data Analysis certification or qualification - Desirable. Microsoft Power BI certification - Desirable. If not already held willingness to work towards a certification such as 'Microsoft Power BI Analyst Associate'. SQL certification desirable such as MCDBA. Closing Date - Friday 20th November 2026
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Oct 23, 2026
Full time
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Oct 23, 2026
Full time
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
BI DEVELOPER (12-18 MONTH FTC) LONDON/HYBRID UP TO £60,000 This is an excellent opportunity for a BI Developer to join a growing consultancy that delivers data and analytics solutions to leading investment and financial services organisations. You'll work on a variety of complex data projects, gain exposure to different client environments, and contribute to the development of scalable business intelligence solutions that drive decision-making. ROLES AND RESPONSIBILITIES: The BI Developer will: Build and maintain ETL processes and data pipelines. Develop and optimise SQL Server and T-SQL solutions. Design and enhance semantic, tabular, and dimensional data models. Support SSAS cube development and DAX calculations. Work closely with data and business analysts to translate requirements into technical solutions. Troubleshoot data issues and supporting end users. Contribute to testing, quality assurance, and peer review activities. Collaborate with senior developers on solution design and technical delivery. Work with evolving requirements and diverse client architectures. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: Strong commercial experience with SQL Server and T-SQL development. Proven ETL development and data pipeline experience. Solid understanding of data warehousing principles and best practices. Experience with dimensional modelling, including concepts such as star schema, semantic models, tabular models and Kimball methodologies. Exposure to DAX development. Experience working across complex data environments and multiple stakeholders. Strong problem-solving and communication skills. Consultancy experience is highly desirable, although candidates from fast-paced project environments will also be considered. Exposure to Python would be advantageous. APPLY BELOW
Oct 23, 2026
Full time
BI DEVELOPER (12-18 MONTH FTC) LONDON/HYBRID UP TO £60,000 This is an excellent opportunity for a BI Developer to join a growing consultancy that delivers data and analytics solutions to leading investment and financial services organisations. You'll work on a variety of complex data projects, gain exposure to different client environments, and contribute to the development of scalable business intelligence solutions that drive decision-making. ROLES AND RESPONSIBILITIES: The BI Developer will: Build and maintain ETL processes and data pipelines. Develop and optimise SQL Server and T-SQL solutions. Design and enhance semantic, tabular, and dimensional data models. Support SSAS cube development and DAX calculations. Work closely with data and business analysts to translate requirements into technical solutions. Troubleshoot data issues and supporting end users. Contribute to testing, quality assurance, and peer review activities. Collaborate with senior developers on solution design and technical delivery. Work with evolving requirements and diverse client architectures. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: Strong commercial experience with SQL Server and T-SQL development. Proven ETL development and data pipeline experience. Solid understanding of data warehousing principles and best practices. Experience with dimensional modelling, including concepts such as star schema, semantic models, tabular models and Kimball methodologies. Exposure to DAX development. Experience working across complex data environments and multiple stakeholders. Strong problem-solving and communication skills. Consultancy experience is highly desirable, although candidates from fast-paced project environments will also be considered. Exposure to Python would be advantageous. APPLY BELOW
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Oct 23, 2026
Full time
Join Our Team as a Senior Technical Analyst Location: Chesterfield An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services' teams. What you'll do: Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements. Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries. Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes. Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell. Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements. Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies. Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance. Other duties, as required. This role would suit someone with: Experience of working in pensions with a defined benefit focus Knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences. Desirable: Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making. Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues. Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation. Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with up to 17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Salary £47,389 - £63,306 fixed-term contract until December 2027, 40 days leave inclusive of bank holidays and university closure days, hybrid working, generous pension scheme and many other generous benefits Hays Technology are recruiting for a Technical Business Analyst to join a leading higher education establishment in Birmingham.This is an excellent opportunity to join a major data and reporting transformation programme, supporting the transition from legacy reporting solutions to a modern Power BI-based reporting environment. Working closely with data engineers, analysts, IT teams and senior business stakeholders, you will take ownership of requirements gathering and analysis, translating complex business and reporting needs into clear technical requirements and data solutions. Key responsibilities: Lead requirements gathering workshops with technical and non-technical stakeholders. Translate business requirements into technical specifications for data, reporting and analytics solutions. Analyse existing reporting and business processes, identifying opportunities to improve, consolidate or replace legacy solutions. Work closely with data engineers and analysts to ensure business requirements are accurately reflected in technical solutions. Support the design and implementation of data models and Power BI semantic models. Produce process maps, data models, data lineage and technical documentation. Support User Acceptance Testing, defining acceptance criteria and ensuring solutions meet business requirements. Help drive adoption of new reporting and analytics capabilities across the organisation. We are looking for an experienced Technical Business Analyst with a strong background in data, BI or reporting transformation. You should have: Strong experience of business analysis, requirements gathering and process mapping. Experience working on projects delivering Kimball-style semantic/data models, including facts and dimensions. Strong understanding of data architecture and data modelling. Experience using SQL to interrogate relational or cloud-based data. Experience with BI and data visualisation technologies, ideally Power BI. The ability to translate complex technical and data requirements into clear business language. Strong stakeholder management skills, including working with senior stakeholders and technical teams. Understanding of data quality, governance and GDPR. Strong analytical and problem-solving skills Experience of Snowflake, dbt, Azure, Power BI semantic models, Agile delivery or working within the higher education sector would be advantageous. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 23, 2026
Full time
Salary £47,389 - £63,306 fixed-term contract until December 2027, 40 days leave inclusive of bank holidays and university closure days, hybrid working, generous pension scheme and many other generous benefits Hays Technology are recruiting for a Technical Business Analyst to join a leading higher education establishment in Birmingham.This is an excellent opportunity to join a major data and reporting transformation programme, supporting the transition from legacy reporting solutions to a modern Power BI-based reporting environment. Working closely with data engineers, analysts, IT teams and senior business stakeholders, you will take ownership of requirements gathering and analysis, translating complex business and reporting needs into clear technical requirements and data solutions. Key responsibilities: Lead requirements gathering workshops with technical and non-technical stakeholders. Translate business requirements into technical specifications for data, reporting and analytics solutions. Analyse existing reporting and business processes, identifying opportunities to improve, consolidate or replace legacy solutions. Work closely with data engineers and analysts to ensure business requirements are accurately reflected in technical solutions. Support the design and implementation of data models and Power BI semantic models. Produce process maps, data models, data lineage and technical documentation. Support User Acceptance Testing, defining acceptance criteria and ensuring solutions meet business requirements. Help drive adoption of new reporting and analytics capabilities across the organisation. We are looking for an experienced Technical Business Analyst with a strong background in data, BI or reporting transformation. You should have: Strong experience of business analysis, requirements gathering and process mapping. Experience working on projects delivering Kimball-style semantic/data models, including facts and dimensions. Strong understanding of data architecture and data modelling. Experience using SQL to interrogate relational or cloud-based data. Experience with BI and data visualisation technologies, ideally Power BI. The ability to translate complex technical and data requirements into clear business language. Strong stakeholder management skills, including working with senior stakeholders and technical teams. Understanding of data quality, governance and GDPR. Strong analytical and problem-solving skills Experience of Snowflake, dbt, Azure, Power BI semantic models, Agile delivery or working within the higher education sector would be advantageous. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Marketing Analytics Manager 6-Month Contract Oxfordshire (Hybrid) Ever looked at a dashboard and thought, "I could make this so much better"? This is your moment. Our client is a global academic publisher and part of a FTSE 100 group, producing the peer-reviewed books and journals that move the world's thinking forward. Behind every great marketing decision there is data, and they need a sharp, curious analyst to help their Marketing team turn numbers into wins. This is six months of high-impact, highly visible work. You won't be buried in a backlog. You'll own your own projects, shape how a global marketing team makes decisions, and leave behind dashboards and insight that people actually use . It's the kind of contract that looks brilliant on a CV. What you'll be getting stuck into Building reporting people love. You'll design and optimise marketing dashboards (hello, Power BI) that let marketers answer their own questions with confidence. Telling the story behind the numbers. You'll turn campaign, channel and customer data into clear recommendations, then present them to stakeholders who'll act on them. Running experiments. You'll support A/B testing that lifts conversion and engagement. Real tests with real results. Digging into the good stuff. You'll work on campaign tracking, benchmarking and goal-setting, customer behaviour and segmentation. Levelling up the team. You'll create in-house training so marketers can analyse their own campaigns. Getting the foundations right. You'll work with Technology and fellow analytics teams to source, integrate and quality-check the data that powers it all. You'll love this if you Get genuinely excited when you spot a pattern nobody else has Are highly numerate and can make advanced Excel do things others didn't know it could Know your way around SQL, Google Analytics (advanced) and data visualisation, ideally Power BI Have worked with marketing, customer and sales data Have hands-on A/B testing experience and some wider statistical modelling know-how Can explain a complex insight to anyone, from a campaign exec to a senior leader, and make them care Think commercially and love seeing your work drive real results Bonus points for any of these: Alteryx, Python, R, BigQuery, Marketing Cloud, Sprinklr, Contentsquare or Google Tag Manager. The good stuff Hybrid working: 3 days a week in the Milton Park office, the rest wherever you work best 25 days' annual leave plus your birthday off 3 extra days off over the festive season 4 paid volunteering days Private medical insurance, an employee assistance programme, and life, optical and medical cover Pension scheme and a share plan that gives you two free shares for every one you buy A genuinely flexible, collaborative culture inside one of the UK's biggest knowledge businesses The details Contract: 6-month fixed term, full-time Location: Milton Park, Abingdon, Oxfordshire (hybrid, 3 days on-site). You'll need to be within a commutable distance. Salary: up to 55k Six months. Big impact. A team that will genuinely value what you bring. Apply now , before someone else spots this pattern first.
Oct 23, 2026
Full time
Marketing Analytics Manager 6-Month Contract Oxfordshire (Hybrid) Ever looked at a dashboard and thought, "I could make this so much better"? This is your moment. Our client is a global academic publisher and part of a FTSE 100 group, producing the peer-reviewed books and journals that move the world's thinking forward. Behind every great marketing decision there is data, and they need a sharp, curious analyst to help their Marketing team turn numbers into wins. This is six months of high-impact, highly visible work. You won't be buried in a backlog. You'll own your own projects, shape how a global marketing team makes decisions, and leave behind dashboards and insight that people actually use . It's the kind of contract that looks brilliant on a CV. What you'll be getting stuck into Building reporting people love. You'll design and optimise marketing dashboards (hello, Power BI) that let marketers answer their own questions with confidence. Telling the story behind the numbers. You'll turn campaign, channel and customer data into clear recommendations, then present them to stakeholders who'll act on them. Running experiments. You'll support A/B testing that lifts conversion and engagement. Real tests with real results. Digging into the good stuff. You'll work on campaign tracking, benchmarking and goal-setting, customer behaviour and segmentation. Levelling up the team. You'll create in-house training so marketers can analyse their own campaigns. Getting the foundations right. You'll work with Technology and fellow analytics teams to source, integrate and quality-check the data that powers it all. You'll love this if you Get genuinely excited when you spot a pattern nobody else has Are highly numerate and can make advanced Excel do things others didn't know it could Know your way around SQL, Google Analytics (advanced) and data visualisation, ideally Power BI Have worked with marketing, customer and sales data Have hands-on A/B testing experience and some wider statistical modelling know-how Can explain a complex insight to anyone, from a campaign exec to a senior leader, and make them care Think commercially and love seeing your work drive real results Bonus points for any of these: Alteryx, Python, R, BigQuery, Marketing Cloud, Sprinklr, Contentsquare or Google Tag Manager. The good stuff Hybrid working: 3 days a week in the Milton Park office, the rest wherever you work best 25 days' annual leave plus your birthday off 3 extra days off over the festive season 4 paid volunteering days Private medical insurance, an employee assistance programme, and life, optical and medical cover Pension scheme and a share plan that gives you two free shares for every one you buy A genuinely flexible, collaborative culture inside one of the UK's biggest knowledge businesses The details Contract: 6-month fixed term, full-time Location: Milton Park, Abingdon, Oxfordshire (hybrid, 3 days on-site). You'll need to be within a commutable distance. Salary: up to 55k Six months. Big impact. A team that will genuinely value what you bring. Apply now , before someone else spots this pattern first.
Join Amentum's National Security business and help deliver some of the UK's most critical and complex programmes. We are seeking eDV-cleared professionals across project delivery, engineering, architecture, and business transformation disciplines to support missions that protect and enhance UK sovereign capability. You'll work on projects of genuine national importance, tackling complex digital, engineering, and transformation challenges while building your experience through varied and impactful assignments. As part of a collaborative team that values trust, integrity, and delivery excellence, you'll have the opportunity to develop a rewarding career within one of the UK's most critical and dynamic sectors, helping to strengthen the UK's future security and resilience. The Opportunity: This is an exciting opportunity for a Business Analyst with active eDV clearance to join a growing team delivering business change, cyber security, and digital transformation programmes within the UK Intelligence Community. Working alongside experienced Project Managers, Cyber specialists, and Business Change professionals, you will support requirements gathering, process improvement, stakeholder engagement, and change delivery across a range of operational programmes. This is a client-facing role within a collaborative, multi-contractor environment, providing consultancy and delivery support to an operationally focused customer. You'll gain exposure to a variety of stakeholders and projects, while developing your business analysis and change management skills in a highly secure environment. The role offers excellent opportunities for mentoring, professional development, and career progression. Regular on-site attendance is an essential requirement, with up to three days per week at the client site. Applicants must hold active eDV clearance. Key Responsibilities: Depending on your experience and qualifications, you will work alongside senior Project Management, Cyber, and Business Change professionals to: Support the gathering and analysis of business requirements, mapping current ("As-Is") and future ("To-Be") processes using industry-standard modelling techniques. Assist in conducting stakeholder interviews, business process workshops, surveys, and document and data analysis activities. Analyse and evaluate information from multiple sources, identifying key insights, resolving conflicting requirements, and translating complex information into clear recommendations. Develop reports, dashboards, and visualisation tools to support informed decision-making and performance monitoring. Contribute to the redesign and optimisation of business processes and policies, supporting operational effectiveness and cyber security risk mitigation. Assist with the implementation of new processes, systems, and ways of working, ensuring successful business change adoption across the organisation. Here's What You'll Need: A degree in Engineering, Computer Science, Cyber Security, or a related discipline, ideally supported by 2-4 years' experience in a Business Analyst, Systems Engineering, or similar role within a UK Intelligence Community (UKIC) client-facing environment. Strong communication and stakeholder engagement skills, with the confidence to interact with and present to senior audiences. The ability to thrive in a collaborative, fast-paced team environment, bringing a proactive and adaptable approach to your work. A willingness to learn, develop new skills, and contribute positively to a growing team, which we value as highly as specific qualifications and experience. Security Clearance Requirements: Due to the highly sensitive nature of the work, all applicants must hold active Enhanced Developed Vetting (eDV) clearance at the time of application. Unfortunately, candidates who do not currently hold active eDV clearance will not be eligible for consideration. Why Join Amentum? At Amentum, you will have the opportunity to: Work on programmes of genuine national importance Gain exposure to complex digital, engineering, and transformation challenges Enhance your professional capabilities through varied and impactful work Join a collaborative team that values trust, integrity, and delivery excellence Build a rewarding career in one of the UK's most important sectors. If you are an appropriately security cleared professional seeking your next challenge and want to make a meaningful contribution to national security, we would love to hear from you. Our Culture: We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit Promoting Equality & Diversity in Jobs and Career - VERCIDA to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join us then please, contact us.
Oct 22, 2026
Full time
Join Amentum's National Security business and help deliver some of the UK's most critical and complex programmes. We are seeking eDV-cleared professionals across project delivery, engineering, architecture, and business transformation disciplines to support missions that protect and enhance UK sovereign capability. You'll work on projects of genuine national importance, tackling complex digital, engineering, and transformation challenges while building your experience through varied and impactful assignments. As part of a collaborative team that values trust, integrity, and delivery excellence, you'll have the opportunity to develop a rewarding career within one of the UK's most critical and dynamic sectors, helping to strengthen the UK's future security and resilience. The Opportunity: This is an exciting opportunity for a Business Analyst with active eDV clearance to join a growing team delivering business change, cyber security, and digital transformation programmes within the UK Intelligence Community. Working alongside experienced Project Managers, Cyber specialists, and Business Change professionals, you will support requirements gathering, process improvement, stakeholder engagement, and change delivery across a range of operational programmes. This is a client-facing role within a collaborative, multi-contractor environment, providing consultancy and delivery support to an operationally focused customer. You'll gain exposure to a variety of stakeholders and projects, while developing your business analysis and change management skills in a highly secure environment. The role offers excellent opportunities for mentoring, professional development, and career progression. Regular on-site attendance is an essential requirement, with up to three days per week at the client site. Applicants must hold active eDV clearance. Key Responsibilities: Depending on your experience and qualifications, you will work alongside senior Project Management, Cyber, and Business Change professionals to: Support the gathering and analysis of business requirements, mapping current ("As-Is") and future ("To-Be") processes using industry-standard modelling techniques. Assist in conducting stakeholder interviews, business process workshops, surveys, and document and data analysis activities. Analyse and evaluate information from multiple sources, identifying key insights, resolving conflicting requirements, and translating complex information into clear recommendations. Develop reports, dashboards, and visualisation tools to support informed decision-making and performance monitoring. Contribute to the redesign and optimisation of business processes and policies, supporting operational effectiveness and cyber security risk mitigation. Assist with the implementation of new processes, systems, and ways of working, ensuring successful business change adoption across the organisation. Here's What You'll Need: A degree in Engineering, Computer Science, Cyber Security, or a related discipline, ideally supported by 2-4 years' experience in a Business Analyst, Systems Engineering, or similar role within a UK Intelligence Community (UKIC) client-facing environment. Strong communication and stakeholder engagement skills, with the confidence to interact with and present to senior audiences. The ability to thrive in a collaborative, fast-paced team environment, bringing a proactive and adaptable approach to your work. A willingness to learn, develop new skills, and contribute positively to a growing team, which we value as highly as specific qualifications and experience. Security Clearance Requirements: Due to the highly sensitive nature of the work, all applicants must hold active Enhanced Developed Vetting (eDV) clearance at the time of application. Unfortunately, candidates who do not currently hold active eDV clearance will not be eligible for consideration. Why Join Amentum? At Amentum, you will have the opportunity to: Work on programmes of genuine national importance Gain exposure to complex digital, engineering, and transformation challenges Enhance your professional capabilities through varied and impactful work Join a collaborative team that values trust, integrity, and delivery excellence Build a rewarding career in one of the UK's most important sectors. If you are an appropriately security cleared professional seeking your next challenge and want to make a meaningful contribution to national security, we would love to hear from you. Our Culture: We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit Promoting Equality & Diversity in Jobs and Career - VERCIDA to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join us then please, contact us.
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Location Successful candidates may be based in any of our office locations -. Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary As the energy sector evolves, trusted and well-structured data is becoming increasingly important to how renewable energy schemes are delivered, governed and assured. At Ofgem, we're seeking a Data Architect to help shape the structures, standards and approaches that support this work. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people. We're offering a permanent opportunity within our Delivery & Schemes division, which is responsible for administering a range of government renewable energy support schemes. This is a varied and evolving environment, with a broad programme of work focused on efficiency, assurance and delivering value for money for UK consumers. You'll be responsible for shaping how data is structured, governed and utilised across the division, ensuring that renewable energy schemes are backed and supported by data. Working across strategy and delivery, you'll help define practical data approaches that support both current services and future development across the division. With the chance to influence how data architecture develops, you'll work across a broad range of programmes and services, with technology, governance and delivery teams, playing a key role in shaping the data foundations that support the division's ongoing success with renewable energy. You'll bring significant experience operating as a Senior Data Architect within a complex organisation, alongside strong expertise in data modelling, integration technologies and cloud-based data architectures. You'll also understand how to develop structured data standards, governance approaches and interface documentation, with a strong awareness of data security, privacy and information governance requirements. The ability to operate effectively at both strategic and delivery levels will be essential. In return, you'll join a collaborative and supportive environment, where you can apply your expertise to meaningful work that supports major renewable energy schemes, and enjoy a comprehensive benefits package and an environment focused on your development, career path and goals. We have a critical purpose to ensure renewable energy schemes are delivered efficiently, and the data surrounding them is high-quality and connected. Join us and help shape the data foundations that support that mission. Read on and find out more. Job description Key Responsibilities Data architect - Government Digital and Data Profession Capability Framework Data Architecture & Standards Define and maintain enterprise data architecture artefacts, including conceptual, logical and physical data models Own and evolve data architecture principles, standards, and patterns Ensure consistency and reuse of data designs across Ofgem's digital and data landscape Solution Design & Assurance Lead data architecture design for projects and services, covering: Data ingestion, storage, and transformation Integration and data sharing Analytics and reporting Review and assure solution designs to ensure alignment with enterprise architecture and regulatory requirements Provide pragmatic architectural direction that supports delivery while managing long term risk Governance, Risk & Compliance Ensure data architectures comply with: DDaT and GDS standards Data protection legislation (UK GDPR) Security and information assurance policies Contribute to architecture governance forums and formal design reviews Identify, document, and manage data related architectural risks, including technical debt and obsolescence Support DPIAs and security design reviews from a data architecture perspective Data Strategy & Enablement Contribute to D&S' data strategy, roadmap, and target architecture Define approaches to: Master and reference data management Metadata, lineage, and data cataloguing Data quality and stewardship Enable teams to make effective use of data platforms through clear architectural guidance Stakeholder Engagement Work closely with business teams, analysts, engineers, product managers, and architects Communicate complex data architectures clearly to technical and non technical audiences Provide expert advice and consultancy on data related challenges and opportunities Support capability development across the DDaT and Data communities Person specification Essential Criteria Strong experience developing OLAP data models. (Lead Criteria) Experience integrating data from various sources and providing data to third-party stakeholders using secure methods with appropriate usage of policies, access controls, performance, and monitoring (i.e. API Management). (Lead Criteria) Experience developing and applying industry standard data architecture principles, patterns, and technologies to address user needs. Experience developing reference libraries, patterns and metadata repositories with reusability at the centre of their design. Strong stakeholder management with the ability to translate complex business requirements into scalable, interoperable, and flexible solutions. Ability to communicate in technical detail on topics of data lineage, data usage and data structures. Desirable Criteria Track record of working within a cloud-based technology landscape. Experience in integrating complex, cross-organisation processes and data models, ideally within a highly regulated environment.
Oct 22, 2026
Full time
Location Successful candidates may be based in any of our office locations -. Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary As the energy sector evolves, trusted and well-structured data is becoming increasingly important to how renewable energy schemes are delivered, governed and assured. At Ofgem, we're seeking a Data Architect to help shape the structures, standards and approaches that support this work. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people. We're offering a permanent opportunity within our Delivery & Schemes division, which is responsible for administering a range of government renewable energy support schemes. This is a varied and evolving environment, with a broad programme of work focused on efficiency, assurance and delivering value for money for UK consumers. You'll be responsible for shaping how data is structured, governed and utilised across the division, ensuring that renewable energy schemes are backed and supported by data. Working across strategy and delivery, you'll help define practical data approaches that support both current services and future development across the division. With the chance to influence how data architecture develops, you'll work across a broad range of programmes and services, with technology, governance and delivery teams, playing a key role in shaping the data foundations that support the division's ongoing success with renewable energy. You'll bring significant experience operating as a Senior Data Architect within a complex organisation, alongside strong expertise in data modelling, integration technologies and cloud-based data architectures. You'll also understand how to develop structured data standards, governance approaches and interface documentation, with a strong awareness of data security, privacy and information governance requirements. The ability to operate effectively at both strategic and delivery levels will be essential. In return, you'll join a collaborative and supportive environment, where you can apply your expertise to meaningful work that supports major renewable energy schemes, and enjoy a comprehensive benefits package and an environment focused on your development, career path and goals. We have a critical purpose to ensure renewable energy schemes are delivered efficiently, and the data surrounding them is high-quality and connected. Join us and help shape the data foundations that support that mission. Read on and find out more. Job description Key Responsibilities Data architect - Government Digital and Data Profession Capability Framework Data Architecture & Standards Define and maintain enterprise data architecture artefacts, including conceptual, logical and physical data models Own and evolve data architecture principles, standards, and patterns Ensure consistency and reuse of data designs across Ofgem's digital and data landscape Solution Design & Assurance Lead data architecture design for projects and services, covering: Data ingestion, storage, and transformation Integration and data sharing Analytics and reporting Review and assure solution designs to ensure alignment with enterprise architecture and regulatory requirements Provide pragmatic architectural direction that supports delivery while managing long term risk Governance, Risk & Compliance Ensure data architectures comply with: DDaT and GDS standards Data protection legislation (UK GDPR) Security and information assurance policies Contribute to architecture governance forums and formal design reviews Identify, document, and manage data related architectural risks, including technical debt and obsolescence Support DPIAs and security design reviews from a data architecture perspective Data Strategy & Enablement Contribute to D&S' data strategy, roadmap, and target architecture Define approaches to: Master and reference data management Metadata, lineage, and data cataloguing Data quality and stewardship Enable teams to make effective use of data platforms through clear architectural guidance Stakeholder Engagement Work closely with business teams, analysts, engineers, product managers, and architects Communicate complex data architectures clearly to technical and non technical audiences Provide expert advice and consultancy on data related challenges and opportunities Support capability development across the DDaT and Data communities Person specification Essential Criteria Strong experience developing OLAP data models. (Lead Criteria) Experience integrating data from various sources and providing data to third-party stakeholders using secure methods with appropriate usage of policies, access controls, performance, and monitoring (i.e. API Management). (Lead Criteria) Experience developing and applying industry standard data architecture principles, patterns, and technologies to address user needs. Experience developing reference libraries, patterns and metadata repositories with reusability at the centre of their design. Strong stakeholder management with the ability to translate complex business requirements into scalable, interoperable, and flexible solutions. Ability to communicate in technical detail on topics of data lineage, data usage and data structures. Desirable Criteria Track record of working within a cloud-based technology landscape. Experience in integrating complex, cross-organisation processes and data models, ideally within a highly regulated environment.
Cyber Security Lead Location: London, Birmingham, or Sheffield Working Pattern: Hybrid (3 days a week in the office) Contract Length: 6-month contract Pay Rate: £232 per day (PAYE) or £310.50 per day (Umbrella) Security Clearance: Not required About the Role A Cyber Security Lead is required to join a commercial banking division on a 6-month contract. The successful candidate will help safeguard systems, protect customer data, and ensure full compliance with financial industry regulations. Working alongside technical specialists, senior management, and external partners, the role holder will put security plans into action and maintain robust risk controls. Key Responsibilities Strategy & Security: Assists in carrying out cyber security plans, ensuring daily practices align with business goals and safety standards. Stakeholder Communication: Explains technical security topics clearly to senior management, board members, regulators, and partner organisations. Risk & Compliance: Advises senior staff on cyber risks and ensures adherence to standards such as ISO 27001, NIST, GDPR, and FCA rules. Acts as a primary point of contact during audits. Governance & Reporting: Prepares clear, straightforward reports and updates for leadership committees. Incident Response: Supports the management of security incidents and helps maintain emergency response plans. Process Improvement: Reviews existing security tools and processes to identify continuous improvements. Policies & Training: Helps shape security guidelines and raises awareness across the organisation to keep operational risk low. Candidate Requirements Education & Certifications: A degree in a technology discipline (or equivalent practical experience). An industry certification such as CISSP, CISM, CISA, or CRISC is preferred. Industry Knowledge: Solid practical understanding of security frameworks, including ISO 27001, NIST, GDPR, and FCA guidelines. Experience: A proven background in delivering cyber security initiatives, ideally within financial or commercial services. Communication: Strong ability to explain complex technical issues in simple terms to non-technical stakeholders. Collaboration: Demonstrated experience working collaboratively across cross-functional teams. Mobility: Willingness to travel between business locations on occasion if required. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 22, 2026
Full time
Cyber Security Lead Location: London, Birmingham, or Sheffield Working Pattern: Hybrid (3 days a week in the office) Contract Length: 6-month contract Pay Rate: £232 per day (PAYE) or £310.50 per day (Umbrella) Security Clearance: Not required About the Role A Cyber Security Lead is required to join a commercial banking division on a 6-month contract. The successful candidate will help safeguard systems, protect customer data, and ensure full compliance with financial industry regulations. Working alongside technical specialists, senior management, and external partners, the role holder will put security plans into action and maintain robust risk controls. Key Responsibilities Strategy & Security: Assists in carrying out cyber security plans, ensuring daily practices align with business goals and safety standards. Stakeholder Communication: Explains technical security topics clearly to senior management, board members, regulators, and partner organisations. Risk & Compliance: Advises senior staff on cyber risks and ensures adherence to standards such as ISO 27001, NIST, GDPR, and FCA rules. Acts as a primary point of contact during audits. Governance & Reporting: Prepares clear, straightforward reports and updates for leadership committees. Incident Response: Supports the management of security incidents and helps maintain emergency response plans. Process Improvement: Reviews existing security tools and processes to identify continuous improvements. Policies & Training: Helps shape security guidelines and raises awareness across the organisation to keep operational risk low. Candidate Requirements Education & Certifications: A degree in a technology discipline (or equivalent practical experience). An industry certification such as CISSP, CISM, CISA, or CRISC is preferred. Industry Knowledge: Solid practical understanding of security frameworks, including ISO 27001, NIST, GDPR, and FCA guidelines. Experience: A proven background in delivering cyber security initiatives, ideally within financial or commercial services. Communication: Strong ability to explain complex technical issues in simple terms to non-technical stakeholders. Collaboration: Demonstrated experience working collaboratively across cross-functional teams. Mobility: Willingness to travel between business locations on occasion if required. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Utilise advanced Excel tools including Power Query, Power Pivot and VBA Programming skills such as Python to automate workflows and deepen analysis Including AI driven automation and intelligent workflows to enhance efficiency We're looking for a commercially minded and technically strong Financial Data Analyst to join a growing Finance and Operations team. This is a business facing role where you'll act as the trusted data partner to Finance, helping transform complex information into meaningful insights that drive decision-making across the organisation. You'll have the opportunity to influence strategy, improve performance, and develop scalable reporting solutions that support senior leadership. Working across financial, operational and people data, you'll play a key role in creating a reliable, data-driven environment that enhances forecasting, planning and business performance. Key Responsibilities Analytics & Insights Analyse financial and operational performance to identify trends, risks and opportunities Define, track and continuously improve KPIs and financial metrics Translate business needs into meaningful analytics and reporting solutions Present insights through clear data storytelling and impactful visualisations Support forecasting, budgeting and scenario modelling with robust analysis Reporting & Business Intelligence Design, develop and maintain engaging Power BI dashboards and reports Create scalable reporting solutions that support business decisions Build and optimise data models to improve reporting accuracy and performance Automate reporting processes and improve data accessibility Data Management & Process Improvement Consolidate data from multiple systems and ERP platforms, including API integrations Develop a single source of truth for consistent and scalable reporting Improve data governance, quality, security and reporting standards Streamline processes through automation and optimisation Technology & Innovation Utilise advanced Excel tools including Power Query, Power Pivot and VBA Apply programming skills such as Python to automate workflows and deepen analysis Explore emerging technologies, including AI-driven automation and intelligent workflows, to enhance efficiency and business insight About You Essential Requirements Degree (minimum 2:1 or equivalent) in a quantitative discipline such as Mathematics, Statistics, Finance, Data Science, Computer Science or a related field 2-3 years' experience in data analytics within a finance, commercial or FP&A environment Strong Power BI experience, including dashboard and report development Understanding of financial analysis, KPIs and performance measurement Experience with data cleansing, validation and quality assurance Knowledge of data governance, security and privacy best practices Excellent communication and stakeholder management skills Strong data storytelling capabilities, able to communicate with both finance and non-finance audiences Experience documenting data sources, methodologies and reporting processes Excellent organisational and prioritisation skills Desirable Experience Python or similar programming language for advanced analytics and automation SQL for data extraction and transformation Advanced Excel capabilities including Power Query and Power Pivot FP&A experience covering budgeting, forecasting and scenario modelling Experience building scalable data models and analytical frameworks Report automation and dashboard optimisation experience Professional services or consulting background What We Offer Alongside a collaborative and high-performing culture, we offer: Competitive salary of £40,000-£45,000 per annum Discretionary profit share bonus paid twice annually 25 days annual leave plus bank holidays Holiday buy and sell scheme Hybrid and flexible working arrangements Private Medical Insurance Critical Illness Cover Income Protection and Life Assurance Funded professional qualifications and external training Flexible benefits package Opportunities for career progression within a growing international business Sabbatical opportunities based on length of service Working Arrangement Following successful completion of probation, employees can work from home for up to 50% of their working time, measured across a two week period. During probation, homeworking is typically available one day per week.
Oct 22, 2026
Full time
Utilise advanced Excel tools including Power Query, Power Pivot and VBA Programming skills such as Python to automate workflows and deepen analysis Including AI driven automation and intelligent workflows to enhance efficiency We're looking for a commercially minded and technically strong Financial Data Analyst to join a growing Finance and Operations team. This is a business facing role where you'll act as the trusted data partner to Finance, helping transform complex information into meaningful insights that drive decision-making across the organisation. You'll have the opportunity to influence strategy, improve performance, and develop scalable reporting solutions that support senior leadership. Working across financial, operational and people data, you'll play a key role in creating a reliable, data-driven environment that enhances forecasting, planning and business performance. Key Responsibilities Analytics & Insights Analyse financial and operational performance to identify trends, risks and opportunities Define, track and continuously improve KPIs and financial metrics Translate business needs into meaningful analytics and reporting solutions Present insights through clear data storytelling and impactful visualisations Support forecasting, budgeting and scenario modelling with robust analysis Reporting & Business Intelligence Design, develop and maintain engaging Power BI dashboards and reports Create scalable reporting solutions that support business decisions Build and optimise data models to improve reporting accuracy and performance Automate reporting processes and improve data accessibility Data Management & Process Improvement Consolidate data from multiple systems and ERP platforms, including API integrations Develop a single source of truth for consistent and scalable reporting Improve data governance, quality, security and reporting standards Streamline processes through automation and optimisation Technology & Innovation Utilise advanced Excel tools including Power Query, Power Pivot and VBA Apply programming skills such as Python to automate workflows and deepen analysis Explore emerging technologies, including AI-driven automation and intelligent workflows, to enhance efficiency and business insight About You Essential Requirements Degree (minimum 2:1 or equivalent) in a quantitative discipline such as Mathematics, Statistics, Finance, Data Science, Computer Science or a related field 2-3 years' experience in data analytics within a finance, commercial or FP&A environment Strong Power BI experience, including dashboard and report development Understanding of financial analysis, KPIs and performance measurement Experience with data cleansing, validation and quality assurance Knowledge of data governance, security and privacy best practices Excellent communication and stakeholder management skills Strong data storytelling capabilities, able to communicate with both finance and non-finance audiences Experience documenting data sources, methodologies and reporting processes Excellent organisational and prioritisation skills Desirable Experience Python or similar programming language for advanced analytics and automation SQL for data extraction and transformation Advanced Excel capabilities including Power Query and Power Pivot FP&A experience covering budgeting, forecasting and scenario modelling Experience building scalable data models and analytical frameworks Report automation and dashboard optimisation experience Professional services or consulting background What We Offer Alongside a collaborative and high-performing culture, we offer: Competitive salary of £40,000-£45,000 per annum Discretionary profit share bonus paid twice annually 25 days annual leave plus bank holidays Holiday buy and sell scheme Hybrid and flexible working arrangements Private Medical Insurance Critical Illness Cover Income Protection and Life Assurance Funded professional qualifications and external training Flexible benefits package Opportunities for career progression within a growing international business Sabbatical opportunities based on length of service Working Arrangement Following successful completion of probation, employees can work from home for up to 50% of their working time, measured across a two week period. During probation, homeworking is typically available one day per week.
Senior Data Product Manager, Prototyping & Innovation We are currently recruiting for a Senior Data Product Manager with Broking experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days a week onsite in London Key responsibilities Work with business stakeholders and domain specialists to understand decisions, workflows, pain points, and opportunities that could be addressed through data products. Convert broad or ambiguous challenges into clear problem statements, target users, desired outcomes, hypotheses, and measurable product objectives. Assess product opportunities based on business value, user need, data readiness, technical feasibility, scalability, and alignment with the broader data-product portfolio. Identify when a request should become a reusable product and when a simpler analytical or process solution is more appropriate. Personally build working proofs of concept using tools such as SQL, Python, Databricks, Power BI, AI tooling, and appropriate low-code platforms. Explore and profile data to understand quality, coverage, structure, limitations, and suitability for the intended use case. Use prototypes to test product concepts with users, expose assumptions, and generate evidence before significant engineering investment. Work with data engineers, architects, analysts, and platform specialists to determine how successful prototypes should be industrialised. Ensure prototype work is appropriately transitioned into maintainable, governed, and scalable solutions rather than becoming unsupported production tooling. Own selected data products from discovery through prototype, development, launch, adoption, and improvement. Partner closely with engineering while retaining clear accountability for the problem, user outcome, and product value. Experience 5-8+ years of relevant experience across data, analytics, technology, or digital products, including substantial ownership of data-enabled products or solutions. Strong evidence of solving ambiguous business problems and converting them into practical, evidence-based solutions. Hands-on ability to interrogate data and build working prototypes using several of SQL, Python, Databricks, Power BI, AI tooling, or low-code tools. Commercial insurance, insurance broking, specialty insurance, claims, placement, portfolio analytics, or underwriting experience. Experience with data mesh, domain-oriented data products, common data models, data contracts, metadata, and data governance. Experience industrialising analytical prototypes with data-engineering and architecture teams. Experience integrating generative AI or machine learning into business products. Familiarity with regulated environments and the responsible use of commercially sensitive data. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 22, 2026
Full time
Senior Data Product Manager, Prototyping & Innovation We are currently recruiting for a Senior Data Product Manager with Broking experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days a week onsite in London Key responsibilities Work with business stakeholders and domain specialists to understand decisions, workflows, pain points, and opportunities that could be addressed through data products. Convert broad or ambiguous challenges into clear problem statements, target users, desired outcomes, hypotheses, and measurable product objectives. Assess product opportunities based on business value, user need, data readiness, technical feasibility, scalability, and alignment with the broader data-product portfolio. Identify when a request should become a reusable product and when a simpler analytical or process solution is more appropriate. Personally build working proofs of concept using tools such as SQL, Python, Databricks, Power BI, AI tooling, and appropriate low-code platforms. Explore and profile data to understand quality, coverage, structure, limitations, and suitability for the intended use case. Use prototypes to test product concepts with users, expose assumptions, and generate evidence before significant engineering investment. Work with data engineers, architects, analysts, and platform specialists to determine how successful prototypes should be industrialised. Ensure prototype work is appropriately transitioned into maintainable, governed, and scalable solutions rather than becoming unsupported production tooling. Own selected data products from discovery through prototype, development, launch, adoption, and improvement. Partner closely with engineering while retaining clear accountability for the problem, user outcome, and product value. Experience 5-8+ years of relevant experience across data, analytics, technology, or digital products, including substantial ownership of data-enabled products or solutions. Strong evidence of solving ambiguous business problems and converting them into practical, evidence-based solutions. Hands-on ability to interrogate data and build working prototypes using several of SQL, Python, Databricks, Power BI, AI tooling, or low-code tools. Commercial insurance, insurance broking, specialty insurance, claims, placement, portfolio analytics, or underwriting experience. Experience with data mesh, domain-oriented data products, common data models, data contracts, metadata, and data governance. Experience industrialising analytical prototypes with data-engineering and architecture teams. Experience integrating generative AI or machine learning into business products. Familiarity with regulated environments and the responsible use of commercially sensitive data. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
IT Talent Solutions Ltd
Milton Keynes, Buckinghamshire
Senior Business Intelligence Support Analyst Role We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business. This is a hands-on, senior-level role where you'll act as a key link between business teams and technical developers. You'll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards. You'll Be Doing Work closely with stakeholders to understand reporting needs and deliver effective data solutions Translate business requirements into technical specifications for developers (internal and external) Lead or support workshops to gather requirements and manage change requests Act as the go-to expert for BI tools, troubleshooting issues and supporting users Enable self-service BI by training and guiding users to create their own reports and dashboards Help design and maintain dashboards and reports that provide actionable insights Work with subject matter experts to ensure data is accurate and integrated across systems Identify opportunities to improve processes, automate tasks, and enhance data delivery Maintain clear documentation including solution designs and user guides Support and improve the organisation's central data platform and BI environment Lead BI governance activities, ensuring data quality, consistency, and security Coordinate testing for new or updated BI solutions Monitor report performance and ensure data is delivered accurately and on time Essential Skills & Experience In commutable distance to Milton Keynes / a driver highly desirable Excellent written and spoke English Strong experience with BI and data analytics tools Excellent analytical skills with the ability to interpret complex data needs Advanced Excel skills (formulas, pivot tables, data manipulation) Ability to translate business requirements into BI solutions Good understanding of data warehousing and ETL processes Experience with data modelling and reporting structures Knowledge of data governance, quality, and management practices Experience with databases, SQL, and cloud platforms Strong communication skills for both technical and non-technical audiences Desirable Experience with tools like Qlik Sense, Power BI, or Tableau Knowledge of Master Data Management (MDM) Experience supporting or delivering self-service BI initiatives
Oct 22, 2026
Full time
Senior Business Intelligence Support Analyst Role We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business. This is a hands-on, senior-level role where you'll act as a key link between business teams and technical developers. You'll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards. You'll Be Doing Work closely with stakeholders to understand reporting needs and deliver effective data solutions Translate business requirements into technical specifications for developers (internal and external) Lead or support workshops to gather requirements and manage change requests Act as the go-to expert for BI tools, troubleshooting issues and supporting users Enable self-service BI by training and guiding users to create their own reports and dashboards Help design and maintain dashboards and reports that provide actionable insights Work with subject matter experts to ensure data is accurate and integrated across systems Identify opportunities to improve processes, automate tasks, and enhance data delivery Maintain clear documentation including solution designs and user guides Support and improve the organisation's central data platform and BI environment Lead BI governance activities, ensuring data quality, consistency, and security Coordinate testing for new or updated BI solutions Monitor report performance and ensure data is delivered accurately and on time Essential Skills & Experience In commutable distance to Milton Keynes / a driver highly desirable Excellent written and spoke English Strong experience with BI and data analytics tools Excellent analytical skills with the ability to interpret complex data needs Advanced Excel skills (formulas, pivot tables, data manipulation) Ability to translate business requirements into BI solutions Good understanding of data warehousing and ETL processes Experience with data modelling and reporting structures Knowledge of data governance, quality, and management practices Experience with databases, SQL, and cloud platforms Strong communication skills for both technical and non-technical audiences Desirable Experience with tools like Qlik Sense, Power BI, or Tableau Knowledge of Master Data Management (MDM) Experience supporting or delivering self-service BI initiatives
Senior Technical Support Analyst / 3rd Line Brentwood Office-based (4 days per week) Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service Desk and Infrastructure functions. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune, Autopilot and endpoint management. Alongside BAU support, you'll contribute to projects, change initiatives, technical documentation and automation, helping improve the efficiency and capability of the wider IT team. You'll also play a key role in developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider team Take ownership of complex incidents and provide technical leadership when required Participate in Change Advisory Boards (CAB) and contribute to service improvements and change implementation Administer Microsoft 365 technologies including Exchange Online, Teams, SharePoint and Entra ID Manage Windows endpoints using Microsoft Intune and Windows Autopilot, including policies, compliance and best practice configuration Produce and maintain high-quality technical documentation and knowledge articles within Confluence Identify opportunities to automate repetitive support activities using PowerShell and modern automation tools Support the adoption of AI to improve service delivery, always ensuring appropriate human oversight Work alongside Infrastructure teams to diagnose and troubleshoot networking issues before escalation Support a combination of BAU support, project delivery and continual improvement initiatives About You This role is suited to someone who is already operating in a Senior Technical Support position , rather than looking for their first step into a senior role. You'll be confident taking ownership of technical challenges, influencing best practice and supporting colleagues' development. You'll ideally bring experience of: Previous experience as a Senior Technical Support Analyst, Senior Service Desk Engineer or similar Acting as the technical escalation point within an IT Support function Mentoring, coaching and developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases such as Confluence Basic networking troubleshooting across DNS, DHCP, VPN, Wi-Fi and connectivity issues Working successfully within fast-paced environments where priorities regularly change You'll also have a proactive mindset and be keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This is an excellent opportunity to join a collaborative IT team where you'll work across both Service Desk and Infrastructure, gaining broad technical exposure while continuing to develop your career. The business invests heavily in its people, offering an excellent training budget, support towards professional certifications and the opportunity to shape how automation and AI are adopted across the IT function. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Oct 22, 2026
Full time
Senior Technical Support Analyst / 3rd Line Brentwood Office-based (4 days per week) Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service Desk and Infrastructure functions. This is a genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune, Autopilot and endpoint management. Alongside BAU support, you'll contribute to projects, change initiatives, technical documentation and automation, helping improve the efficiency and capability of the wider IT team. You'll also play a key role in developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider team Take ownership of complex incidents and provide technical leadership when required Participate in Change Advisory Boards (CAB) and contribute to service improvements and change implementation Administer Microsoft 365 technologies including Exchange Online, Teams, SharePoint and Entra ID Manage Windows endpoints using Microsoft Intune and Windows Autopilot, including policies, compliance and best practice configuration Produce and maintain high-quality technical documentation and knowledge articles within Confluence Identify opportunities to automate repetitive support activities using PowerShell and modern automation tools Support the adoption of AI to improve service delivery, always ensuring appropriate human oversight Work alongside Infrastructure teams to diagnose and troubleshoot networking issues before escalation Support a combination of BAU support, project delivery and continual improvement initiatives About You This role is suited to someone who is already operating in a Senior Technical Support position , rather than looking for their first step into a senior role. You'll be confident taking ownership of technical challenges, influencing best practice and supporting colleagues' development. You'll ideally bring experience of: Previous experience as a Senior Technical Support Analyst, Senior Service Desk Engineer or similar Acting as the technical escalation point within an IT Support function Mentoring, coaching and developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases such as Confluence Basic networking troubleshooting across DNS, DHCP, VPN, Wi-Fi and connectivity issues Working successfully within fast-paced environments where priorities regularly change You'll also have a proactive mindset and be keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This is an excellent opportunity to join a collaborative IT team where you'll work across both Service Desk and Infrastructure, gaining broad technical exposure while continuing to develop your career. The business invests heavily in its people, offering an excellent training budget, support towards professional certifications and the opportunity to shape how automation and AI are adopted across the IT function. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Portfolio PMO Analyst Insurance Manchester (Hybrid - 2-3 days per week in the office) We are recruiting on behalf of a leading insurance business for a PMO Analyst to support its portfolio of projects and transformation initiatives. This role would suit an analytical PMO professional who enjoys working with data, reporting and governance, helping senior stakeholders gain visibility of project performance and supporting effective portfolio management. Key Responsibilities: Produce portfolio reports, management information and data analysis to support decision-making. Support portfolio governance, including meetings, documentation and action tracking. Monitor project performance, risks, resources and financial information. Maintain project data and reporting systems, ensuring information is accurate and up to date. Work with Project Managers and stakeholders to improve reporting, processes and governance. Experience Required: Previous PMO or project management experience, ideally within the Insurance domain. Strong data analysis and reporting skills. Excellent organisational and stakeholder management abilities. A proactive, structured approach with strong attention to detail. If this role aligns with your skillset and aspirations, please apply below or send through an up-to-date CV to
Oct 22, 2026
Full time
Portfolio PMO Analyst Insurance Manchester (Hybrid - 2-3 days per week in the office) We are recruiting on behalf of a leading insurance business for a PMO Analyst to support its portfolio of projects and transformation initiatives. This role would suit an analytical PMO professional who enjoys working with data, reporting and governance, helping senior stakeholders gain visibility of project performance and supporting effective portfolio management. Key Responsibilities: Produce portfolio reports, management information and data analysis to support decision-making. Support portfolio governance, including meetings, documentation and action tracking. Monitor project performance, risks, resources and financial information. Maintain project data and reporting systems, ensuring information is accurate and up to date. Work with Project Managers and stakeholders to improve reporting, processes and governance. Experience Required: Previous PMO or project management experience, ideally within the Insurance domain. Strong data analysis and reporting skills. Excellent organisational and stakeholder management abilities. A proactive, structured approach with strong attention to detail. If this role aligns with your skillset and aspirations, please apply below or send through an up-to-date CV to
