5 jobs found

Digital Business Analyst 12 Months £Market Rates/Day Inside IR35 Manchester or Newcastle We are seeking a Business Analyst for our Government client based in either Manchester or Newcastle. This role will be office based 3 days per week and the remainder remote. The Business Analyst role will be an initial 12 month contract, paying between £500 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Role Profile: The role will be on a strategy team, working closely with product managers, product strategists, solution architects, and other business analysts Working within a transformational multi-disciplinary team utilising agile methodologies Translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users Lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs Develop and maintain stakeholder relationships, communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned Gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, in order to identify potential process improvements Experience of working as a Business Analyst within digital/ technology Experienced in analysing and refining user and stakeholder requirements Experienced in identifying and building strong relationships with stakeholders Experienced in using a wide range of analysis techniques to understand the problem Able to identify improvements and make recommendations Experience of working on changes end to end from inception to delivery Experience of engaging and influencing senior stakeholders and actively contributing to strategic discussions at senior level. Desirable: Experience working in strategy Public Sector experience Experience in payment industry Business architecture or service design experience If you are interested in the above, hit the Apply now button! Business Analyst , Business Analysis, Business Analyst, Digital Business Analyst, Business Analyst , Business Architecture, Business Analyst, Stakeholder Management, Analysis Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Social Strategist London (Hybrid) £42,000 - £49,000 The Opportunity An award-winning, culture-led creative agency is looking for a Social Strategist to help shape social-first campaigns for a portfolio of leading brands. This is a strategic role focused on uncovering audience insights, identifying cultural opportunities, and developing social strategies that drive measurable business impact. What You'll Be Doing Leading social strategy from insight and research through to platform, content and campaign recommendations. Developing social-first thinking across content, creator, paid and earned channels. Turning audience, social listening and cultural insights into clear strategic direction and creative briefs. Partnering closely with creative teams to develop standout work that cuts through in-feed. Building measurement frameworks and evaluating performance to optimise future activity. Presenting strategic recommendations to senior stakeholders and supporting new business pitches. Mentoring junior team members and contributing to the growth of the strategy function. What They're Looking For Proven social strategy experience within an agency environment. Deep understanding of social platforms, communities, creators and emerging trends. Strong research and insight skills across both qualitative and quantitative methodologies. Experience developing integrated social strategies across paid, owned, earned and influencer activity. Confident communicator with excellent presentation and stakeholder management skills. Passion for culture, digital behaviour and the evolving social landscape. What's on Offer Salary of £42,000 - £49,000 Opportunity to work on social-first brands and campaigns. Collaborate with specialist creative, paid media and creator teams. Join a growing agency that puts culture, creativity and strategic thinking at the heart of its work. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!

Senior Social Strategist London Hybrid Working Salary - £80k - £85k (no flexibility) Are you a social strategist who can spot cultural shifts before they happen and turn audience insight into standout social thinking? We're partnering with a leading global communications agency to find a Senior Social Strategist to work on a major fashion and lifestyle account, helping shape social and content strategy across some of the world's most influential platforms. The Role This is a highly strategic position focused on defining audience approaches, platform roles and content direction across TikTok, Instagram and YouTube . You'll be responsible for developing culture-led strategies, uncovering audience insights and helping brands create work that feels relevant, impactful and genuinely connected to the conversations people care about. Working alongside creative, influencer, PR and account teams, you'll play a key role in shaping social-first campaigns and building long-term brand relevance. What You'll Be Doing Developing social and content strategies rooted in culture, audience insight and platform behaviour Identifying trends, opportunities and emerging conversations Leading audience, competitor and cultural analysis Creating strategic frameworks, content territories and channel recommendations Writing inspiring briefs for creative and influencer teams Presenting recommendations and strategic thinking to clients Working across integrated campaigns to ensure strategy translates into impactful execution What We're Looking For Strong experience in social strategy within an agency environment Deep understanding of Instagram, TikTok and YouTube Experience translating data, trends and audience insights into actionable recommendations Excellent client-facing and presentation skills Strong storytelling and strategic thinking capabilities Ability to collaborate across creative, influencer, PR and account management teams Bonus Points If You Have Fashion, retail or lifestyle brand experience Experience working across multiple international markets Knowledge of influencer and creator marketing Experience developing social-first campaigns for major consumer brands Why Apply? Work on a globally recognised brand Influence creative and campaign direction from the outset Join a highly collaborative agency environment Opportunity to shape award-worthy, culture-led social work Interested in learning more? Send me a message or email me directly for a confidential conversation. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Community Manager - Wellness Location - Lancashire Upto 42k Pension scheme. Private healthcare. Annual company performance-based bonus. 25 days' holiday plus bank holidays. Company events and team activities. Employee discount on company products. Free on-site gym. Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart. The Role: We're looking for a Community Manager who understands that a great community is about much more than responding to comments. You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business. Key Responsibilities: Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way. Build genuine relationships with community members and create a sense of belonging around the brand. Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers. Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns . Support the development and management of the brand's ambassador programme , identifying potential advocates and nurturing long-term relationships. Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels. Identify conversations, trends and cultural moments that the brand should be part of. Monitor community sentiment, conversations and feedback across social and community platforms. Identify recurring questions, concerns, opportunities and emerging trends. Produce regular community insight reports , turning qualitative feedback into clear and actionable recommendations. Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy. About You: 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role. Proven experience building and managing an engaged online community rather than simply managing social channels. Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives . Why Apply: Join a fast-growing wellness and performance brand at an exciting stage of expansion. Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows. Work closely with senior leadership, Marketing, Content, Creative and Product teams. Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight. Build and develop ambassador, loyalty and community programmes from the ground up. BH37598